Technical data

Siebel System Requirements and Supported Platforms Version 7.7, Rev. Y
Supported Software and Ancillary Programs
■ Ancillary Programs
92
■
Banter Workbench 5.5s Siebel Smart
Answer,
MultiChannel
Contact Center
(Phone, Web, and
Email) and Siebel
Email Enabled
Contact Center
(phone and
email)
Distributed. Workbench
is a tool used to create a
knowledge base (KB) for
use with Siebel Smart
Answer, analyze the KB,
and evaluate its
performance using
reports and graphical
diagnostics. It is an
administrative tool
installed on the client
only.
7.7.0 or higher
Basis Technology
Rosette Core
Library for
Unicode
3.0.7 Siebel eBusiness
Applications
Embedded. C++
Unicode library used for
conversion between
codepage and Unicode.
7.7.0 or higher
Communication
Intelligence
Corporation (CIC)
Inktools for
Windows
2.63 Siebel Signature
Capture
Embedded. Provides
signature viewing
capabilities on the
Siebel Web client.
7.7.0 or higher
Communication
Intelligence
Corporation (CIC)
Inktools for
Windows CE
1.6 Siebel Signature
Capture
Embedded. Provides
signature capture on the
Siebel Handheld device.
7.7.0 or higher
DataDirect Closed
ODBC Driver for
Oracle © 2004
DataDirect
Technologies
Corp.
4.1 Siebel eBusiness
Applications
Embedded. Provides
Oracle Database
connectivity.
7.7.0 or higher
DataDirect
Connect ODBC
Driver Manager
© 2004
DataDirect
Technologies
Corp.
4.1 Siebel eBusiness
Applications
Embedded. Provides
Oracle Database
connectivity.
7.7.0 or higher
Table 55. Ancillary Programs
Vendor and
Product
Version
Associated
Siebel Module
Distribution Method
and Description
Applicable
Release