HP Single Station Receipt Printers for Point of Sale System User Guide
© 2008 – 2010 Hewlett-Packard Development Company, L.P. Microsoft, Windows, and Windows Vista are either trademarks or registered trademarks of Microsoft Corporation in the United States and/or other countries. All other product names mentioned herein may be trademarks of their respective companies.
About This Guide This guide provides information on setting and using the HP Single Station Receipt Printers for Point of Sale Systems. WARNING! Text set off in this manner indicates that failure to follow directions could result in bodily harm or loss of life. CAUTION: Text set off in this manner indicates that failure to follow directions could result in damage to equipment or loss of information. NOTE: ENWW Text set off in this manner provides important supplemental information.
iv About This Guide ENWW
Table of contents 1 Product Features ............................................................................................................................................ 1 HP Single Station Receipt Printers ....................................................................................................... 1 Identifying User Controls ...................................................................................................................... 2 Identifying Rear Connectors ................
Online Technical Support ................................................................................................................... 22 Preparing to Call Technical Support ................................................................................................... 22 Ordering Paper Rolls .......................................................................................................................... 22 Appendix B Technical Specifications ..............................................
1 Product Features HP Single Station Receipt Printers HP Single Station Receipt Printers are designed to work with point of sale system hardware and program applications.
Identifying User Controls 1 Receipt cover - Snap opens to easily drop the paper roll in place. 2 Status LED - the green LED indicates basic information about the printer status. A steady green light indicates the printer is on and operating normally. A flashing LED indicates the printer needs operator assistance. 3 Paper feed button - during normal use the paper feed button advances the paper. It is also used to access the configuration menu.
3 Cash drawer connector - connects the printer to the cash drawer. 4 Connector cover - the connector cover provides protection and strain relief for the printer connectors and cables. This cover should remain on the printer and cables routed as described in Chapter 2. Serial/USB Model ENWW 1 USB connector - connects the printer to the POS computer. 2 Serial connector - connects the printer to the POS computer. 3 Power connector - connects the printer to the POS computer for power.
2 Setting Up the Printer Checking the Packing List Save the packing materials in case you need to repack the printer for shipping or storage. Before installation, check that all the items listed below have been shipped.
2. Loading: Remove the test printout (2) and starter roll thermal paper (3). Slide the supports off the roll (4). Changing: Remove the used paper roll. 3. Tear a clean edge on the new receipt paper roll, making sure the tape has been completely removed. 4. Place the receipt paper into the paper compartment so it unrolls from the bottom (5). Leave a few inches of paper sticking out of the printer. 5. While holding the paper in place, close the receipt cover (6).
Spill Shield Installation (Select Models) Top and bottom spill shields provide added protection for the printer from moisture or spills. The following instructions describe how to install both of these shields. Shields may be installed individually or as a set. A phillips head screwdriver is required for installation. 1. Clean the printer receipt cover in the area where the top spill cover is to be installed. 2. Remove the receipt cover (1) and drill holes using a 5/32 inch or 4 mm drill bit.
CAUTION: Connect cables to the printer before turning on power to the POS computer. The POS computer should always be turned off before connecting the communication cable. 1. Turn off the POS computer. 2. Open the connector cover on the rear of the printer to locate the connectors. 3. For printers with a USB power connector: a. Plug the printer end of the USB power cable into the USB power connector (1) on the printer.
5. Route the cash drawer cable up and through the strain clip above the connector and through the opening in the connector cover when closed. 6. Close the connector cover on the rear of the printer, ensuring that all cables are aligned with the slots provided for each connector. Turning on the Printer After connecting the cables to the printer and POS computer, turn on the POS computer. If the Found New Hardware Wizard pops up, click the Cancel button.
4. Close the receipt cover, continually holding the paper feed button until the configuration printout begins. For additional instructions on configuring the printer, refer to Operating the Printer on page 10.
3 Operating the Printer Configuring the Printer The configuration menu allows you to set general printer parameters. The test prints the diagnostics form, which details settings for all functions. The printer will partially cut the paper between each variation. The test ends with a partial cut of the paper. A complete test printout may require the use of several feet of paper. Since the printer is usually shipped pre-configured, most users do not need to change the configuration of the printer.
7. To communicate with the printer, press the paper feed button using either short or long clicks. Use a long click for “yes” (more than one second) and a short click for “no.” Follow the printed instructions to make selections. 8. Continue through your menu selections until you are prompted, Save New Parameters?. Select “Yes” or “No.” 9. a. If you wish to save, select Yes, then return DIP Switch 1 to the OFF position (up). b. Open the receipt cover. c.
*** A799 – Diagnostics Form *** ReceiptWare Enabled Model number Serial number : : A799-720D K07101234 Boot Firmware Revision CRC P/N Flash Firmware Revision CRC P/N : : : V0.02 7790 189-7940109B : : : V0.
To change the print density: 1. Enter the configuration menu. Refer to Entering the Configuration Mode on page 10. 2. Select Set Hardware Options from the main menu. Printer responds, Hardware Options Menu, and when scrolled prompts, Set Print Density?. 3. Select Yes. A warning is printed, followed by the density adjustment selections. Using the paper feed button, enter clicks for selection, then hold button down at least 1 second to validate.
CAUTION: Do not try to operate the printer or POS computer if the printer runs out of paper. The printer may continue to accept data from the POS computer even though it is unable to print. Data may be lost as a result. For instructions on how to change the receipt paper, refer to Loading or Changing the Receipt Paper on page 4. NOTE: When changing the type of paper being used, you must set the printer to the new paper type.
*Duty Cycle - Percentage of time that the specified “Amount of Solid Coverage” can be printed during a one minute period of time. Example: at 20% solid coverage, 35° C temperature, a 50% duty cycle is to be used, resulting in 30 seconds of printing and 30 seconds without printing. For reference: ENWW ● A typical receipt with text (contains some blank spaces) is approximately 12% dot coverage.
4 Maintenance Guidelines Cleaning the Printer Clean the outside of the cabinet as needed to remove dust and finger marks. Use any household cleaner made for plastics. Test it first on a small unseen area. Clean the printer paper bucket with a clean, damp cloth.
A Troubleshooting Diagnostics The printer performs three primary diagnostic tests that provide useful information about the printer’s operating status: ● Startup diagnostics, performed during the printer’s startup cycle ● Runtime diagnostics ● Remote diagnostics, maintained during normal operation and reported in the print test Startup Diagnostics When the printer receives power or performs a hardware reset, it automatically performs the startup diagnostics (also known as level 0 diagnostics) during
Runtime Diagnostics Runtime diagnostics (sometimes called level 2 diagnostics) run during normal printer operation. When the following conditions occur, the printer automatically turns off the appropriate motors and disables printing to prevent damage to the printer. ● Paper out ● Rear cover open ● Knife unable to home ● Printhead too hot ● Voltages out of range The LED on the operator panel will signal when these conditions occur as well as indicate printer state or mode.
Solving Common Problems The following table lists possible problems, the possible cause of each problem, and the recommended solutions. Problem Possible Cause Solution Green LED, quick continuous flashing. Paper is out. Load a new paper roll. Refer to Setting Up the Printer on page 4. Receipt cover open. Close the cover. Knife unable to home. Stop using the printer. Check the knife to see if it needs to be replaced.
Problem Possible Cause Solution Receipt is not cut. Paper is jammed. Open the receipt cover, inspect the knife, and clear the jammed paper. The knife is not enabled. Enable the knife in the configuration menu. Refer to Operating the Printer on page 10. Paper roll is loaded incorrectly. Check that the paper is loaded properly. Thermal printhead is dirty. Clean thermal printhead with rubbing alcohol. Use the recommended thermal receipt paper.
Problem Possible Cause Solution Printer does not function when turned on. The printer is not plugged in. Check that printer cables are properly connected at both ends. Check that the POS computer is turned on. Printer stops functioning. Printer goes off-line (red LED on USB connector is on or off). ENWW Receipt cover is not fully closed. Close and latch the receipt cover. DIP switch 2 has been left in the ON position. Return DIP switch 2 to the OFF (up) position.
Online Technical Support For the online access to technical support information, self-solve tools, online assistance, community forums or IT experts, broad multivendor knowledge base, monitoring and diagnostic tools, go to http://www.hp.com/support. Preparing to Call Technical Support HP provides hardware break/fix support for this product. If you can not solve a problem using the troubleshooting tips in this section, you may need to call technical support.
B Technical Specifications HP Single Station Printer Printer Specifications Reliability MCBF Printlines 59 million MCBF Knife Cuts 1.75 million Interface Powered USB (some models) USB or Serial (some models) Memory 4 MB flash memory, 512K RAM Power Requirements Operating Voltage 24Vdc +/- 10% +5 volts for logic circuit Power Consumption 2.
Printer Specifications Printing Specification Speed - Monochrome 250 mm/sec Two-color capability Yes Receipt - columns 44/56 Paper roll size 80 mm x 90 mm Other paper widths 58, 60, 82.
56 characters per line 10 x 24 dots cell size Ordering Thermal Paper The printer requires qualified thermal paper with the following dimensions: Width Diameter Length 58 ± 0 .2 mm (2.28 ± 0.01 in.) 90 mm max. (3.54 in.) 98 meters (322 ft.) nominal 60 ± 0 .2 mm (2.26 ± 0.01 in.) 90 mm max. (3.54 in.) 98 meters (322 ft.) nominal 80 ± 0 .2 mm (3.15 ± 0.01 in.) 90 mm max. (3.54 in.) 98 meters (322 ft.) nominal 82.5 ± 0 .2 mm (3.25 ± 0.01 in.) 90 mm max. (3.54 in.) 98 meters (322 ft.
Qualified Manufacturer Paper Grade (Density) Kanzaki Specialty Papers (USA) P–300 (Light) 20 Cummings St. P–310 (Standard) Ware, MA 01082–2002 P–350 (Standard) Voice: (888)526–9254 P–354 (Standard) Fax: (413)731–8864 P–390 (Standard) TO–260 (Standard) TO–381L (Standard) Jujo Thermal LTD. AF50KS-E3 (Standard) P.O. Box 92 FIN–27501 AP62KS-E3 (Standard) Kauttua, Finland Voice: (358)2–8393–2900 Fax: (358)2–3893–2419 OJI Paper Company Ltd.
Print Zones for 80 mm Paper Specifications of print zone for 80 mm paper: ENWW ● 576 dots (addressable) @ 8 dots/mm, centered on 80 mm ● Standard Mode minimum margins: 2.0 mm (.079 inches) ● Top margin to manual tear-off: 17.8 mm (0.70 inches) ● Top margin to knife cut: 19.0 mm (0.
C Agency Regulatory Notices Federal Communications Commission Notice This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.
For questions regarding this FCC declaration, contact: Hewlett Packard Company P. O. Box 692000, Mail Stop 510101 Houston, Texas 77269-2000 Or, call (281) 514-3333 To identify this product, refer to the Part, Series, or Model number found on the product. Canadian Notice This Class B digital apparatus meets all requirements of the Canadian Interference-Causing Equipment Regulations.
Japanese Notice Korean Notice Product Environmental Notices Materials Disposal This HP product contains Mercury in the fluorescent lamp in the display that might require special handling at end-of-life. Disposal of this material can be regulated because of environmental considerations. For disposal or recycling information, contact your local authorities or the Electronic Industries Alliance (EIA) (http://www.eiae.org).
HP Recycling Program HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, go to http://www.hp.com/ recycle. Restriction of Hazardous Substances (RoHS) A Japanese regulatory requirement, defined by specification JIS C 0950, 2005, mandates that manufacturers provide Material Content Declarations for certain categories of electronic products offered for sale after July 1, 2006.
32 Appendix C Agency Regulatory Notices ENWW
Turkey EEE Regulation In conformity with the EEE Regulation EEE Yönetmeliğine Uygundur ENWW Product Environmental Notices 33
