Troubleshooting Guide

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ﻢﻗ ﺪﻴﻬﻤﺘﺏ ﺮﺕﻮﻴﺒﻤﻜﻟا ﻲﻓ Safe Mode) ﻊﺿﻮﻟا ﻦﻡﻵا (ﺔﻓﺮﻌﻤﻟ ﺎﻡ اذإ نﺎآ ﺪﻴﻬﻤﺘﻟا ﻢﺘﻴﺳ نود ﻞﻴﻤﺤﺕ ﺔﻓﺎآ ﺞﻡاﺮﺏ ﻞﻴﻐﺸﺘﻟا .ﺪﻨﻋو ﺪﻴﻬﻤﺕ مﺎﻈﻥ
ﻞﻴﻐﺸﺘﻟا مﺪﺨﺘﺳا "Last Known Configuration) "ﻦیﻮﻜﺘﻟا ﺮﻴﺧﻷا فوﺮﻌﻤﻟا(.
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ﻊﺟار ﻢﻋﺪﻟا ﻲﻨﻔﻟا ﻞﻡﺎﺸﻟا ﺮﺒﻋ ﺖﻥﺮﺘﻥﻹا ﻰﻠﻋ ناﻮﻨﻌﻟا
http://www.hp.com/support.
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ﻊﺟار ﻢﺴﻘﻟا
تﺎﺤﻴﻤﻠﺕ ةﺪﻴﻔﻡ ﻲﻓ ﺔﺤﻔﺻ ٨ ﻲﻟﺎﺘﻟا دﻮﺟﻮﻤﻟا ﻲﻓ اﺬه ﻞﻴﻟﺪﻟا.
ﻚﺕﺪﻋﺎﺴﻤﻟ ﻰﻠﻋ ﻞﺣ ﻞآﺎﺸﻤﻟا ﺮﺒﻋ ،ﺖﻥﺮﺘﻥﻹا ﺮﻓﻮی ﻚﻟ HP Instant Support Professional Edition تاودأ ﺺﻴﺨﺸﺕ تاذ ﻞﺣ ﻲﺕاذ.
اذﺈﻓ ﺖﺠﺘﺣا ﻰﻟإ لﺎﺼﺕﻻا ﻢﺴﻘﺏ ﻢﻋﺪﻟا ﻲﻓ HP، مﺪﺨﺘﺳا ةﺰﻴﻡ ثدﺎﺤﺘﻟا ﺮﺒﻋ ﺖﻥﺮﺘﻥﻹا ـﻟ HP Instant Support Professional Edition.
ﻚﻨﻜﻤیو لﻮﺻﻮﻟا ﻰﻟإ HP Instant Support Professional Edition ﻰﻠﻋ ﻊﻗﻮﻤﻟا:
http://www.hp.com/go/ispe.
لﻮﺼﺤﻠﻟو ﻰﻠﻋ ثﺪﺣأ تﺎﻡﻮﻠﻌﻤﻟا ﺔﺻﺎﺨﻟا ﻢﻋﺪﻟﺎﺏ ﺮﺒﻋ ،ﺖﻥﺮﺘﻥﻹا ﺞﻡاﺮﺒﻟاو ﺞﻡاﺮﺏو ،ﻞﻴﻐﺸﺘﻟا مﻼﻋﻹاو ،ﻂﺸﻨﻟا ﺔﻋﺎﻤﺟو ءاﺮﻈﻥ ءاﺮﺒﺧو HP لﻮﺣ
،ﻢﻟﺎﻌﻟا ﻚﻴﻠﻋ لﺎﻘﺘﻥﻻا ﻰﻟإ ﺰآﺮﻤﻟا Business Support Center (BSC) ﻰﻠﻋ ناﻮﻨﻌﻟا
http://www.hp.com/go/bizsupport.
اذإ ﺢﺒﺻأ لﺎﺼﺕﻻا ﻢﻋﺪﻟﺎﺏ ﻲﻨﻔﻟا ًا ﺮ ﻡ أ ًﺎ ی ر و ﺮ ﺿ لﻮﺼﺤﻠﻟ ﻰﻠﻋ ،ةﺪﻋﺎﺴﻤﻟا ﻦﻜﻓ ًا ﺰ ه ﺎ ﺟ مﺎﻴﻘﻠﻟ ﺎﻤﺏ ﻲﻠی ﺪآﺄﺘﻠﻟ ﻦﻡ ﺔﺠﻟﺎﻌﻡ ﻚﺒﻠﻃ ﺔﻘیﺮﻄﺏ ﺔﺤﻴﺤﺻ:
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سﻮﻠﺠﻟا مﺎﻡأ ﺮﺕﻮﻴﺒﻤﻜﻟا ﺪﻨﻋ لﺎﺼﺕﻻا.
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ﻞﻴﺠﺴﺕ serial number) ﻢﻗﺮﻟا ﻲﻠﺴﻠﺴﺘﻟا (ﺮﺕﻮﻴﺒﻤﻜﻠﻟ وProduct ID) فّﺮﻌﻡ ﺞﺘﻨﻤﻟا(، وserial number) ﻢﻗﺮﻟا ﻲﻠﺴﻠﺴﺘﻟا (زﺎﻬﺠﻟ
ضﺮﻌﻟا ﻞﺒﻗ لﺎﺼﺕﻻا.
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ﺔﻴﻀﻤﺕ ﺾﻌﺏ ﺖﻗﻮﻟا ﻊﻡ ﻲﻨﻓ
ﺔﻥﺎﻴﺼﻟا ﻲﻓ فﺎﺸﻜﺘﺳا ﺄﻄﺨﻟا يﺬﻟا ىدأ ﻰﻟإ ثوﺪﺣ ﺔﻠﻜﺸﻤﻟا ﻪﺣﻼﺻإو.
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ﺔﻟازإ ﺔیأ ةﺰﻬﺟأ ﺖﻤﺕ ﺎﻬﺘﻓﺎﺿإ ًا ﺮ ﺧ ﺆ ﻡ ﻰﻟإ مﺎﻈﻨﻟا.
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ﺔﻟازإ ﺔیأ ﺞﻡاﺮﺏ ﻢﺕ ﺎﻬﺘﻴﺒﺜﺕ ًا ﺮ ﺧ ﺆ ﻡ.
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ﻢﻗ ةدﺎﻌﺘﺳﺎﺏ مﺎﻈﻨﻟا ﻦﻡ" ﺔﻋﻮﻤﺠﻡ صاﺮﻗأ ةدﺎﻌﺘﺳﻻا "ﻲﺘﻟا ﺖﻤﻗ ﺎﻬﺋﺎﺸﻥﺈﺏ وأ ﻢﻗ ةدﺎﻌﺘﺳﺎﺏ مﺎﻈﻨﻟا ﺔﻟﺎﺤﻠﻟ ﺔﻴﻠﺻﻷا ﺔآﺮﺸﻠﻟ ﺔﻌﻨﺼﻤﻟا ﻲﻓ HP
Backup and Recovery Manager) ﺞﻡﺎﻥﺮﺏ ةرادإ ﺦﺴﻨﻟا ﻲﻃﺎﻴﺘﺣﻻا دادﺮﺘﺳﻻاو
ﻦﻡ HP.(
ﻪﻴﺒﻨﺕ:يدﺆﺕ ةدﺎﻌﺘﺳا مﺎﻈﻨﻟا ﻰﻟإ ﻮﺤﻡ ﺔﻓﺎآ تﺎﻥﺎﻴﺒﻟا ةدﻮﺟﻮﻤﻟا ﻰﻠﻋ كﺮﺤﻡ صﺮﻘﻟا ﺖﺏﺎﺜﻟا .ﺪآﺄﺕ ﻦﻡ ﺦﺴﻥ ﺔﻓﺎآ تﺎﻔﻠﻡ تﺎﻥﺎﻴﺒﻟا ًﺎ ﻴ ﻃ ﺎ ﻴ ﺘ ﺣ ا
ﻞﺒﻗ ﻞﻴﻐﺸﺕ ﺔﻴﻠﻤﻋ ةدﺎﻌﺘﺳﻻا.
ﺔﻈﺣﻼﻣ:لﻮﺼﺤﻠﻟ ﻰﻠﻋ تﺎﻡﻮﻠﻌﻡ لﻮﺣ تﺎﻌﻴﺒﻤﻟا ﺔﻴﻗﺮﺕو تﻻﺎﻔﻜﻟا (Care Packs)، ﻚﻨﻜﻤی لﺎﺼﺕﻻا ﺮﻓﻮﻤﺏ تﺎﻡﺪﺨﻟا وأ ﻞﻴآﻮﻟا
ﻲﻠﺤﻤﻟا ﺪﻤﺘﻌﻤﻟا.
تﺎﺤﻴﻤﻠﺕ ةﺪﻴﻔﻣ
اذإ ﺖﻬﺟاو ﻞآﺎﺸﻡ ﻲﻓ زﺎﻬﺟ ،ﺮﺕﻮﻴﺒﻤﻜﻟا وأ زﺎﻬﺟ ،ضﺮﻌﻟا وأ ،ﺞﻡاﺮﺒﻟا ﺐﺠﻴﻓ ﺔﻌﺟاﺮﻡ ﺔﻤﺋﺎﻘﻟا ﺔﻴﻟﺎﺘﻟا تﺎﺣاﺮﺘﻗﻼﻟ ﺔﻡﺎﻌﻟا ﻞﺒﻗ ذﺎﺨﺕا تاءاﺮﺟإ ىﺮﺧأ:
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ﻖﻘﺤﺘﻟا ﻦﻡ ﻞﻴﺻﻮﺕ ﺮﺕﻮﻴﺒﻤﻜﻟا زﺎﻬﺟو ضﺮﻌﻟا ﺬﺧﺄﻤﺏ ﻲﺋﺎﺏﺮﻬآ ﺢﻟﺎﺻ.
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ﻖﻘﺤﺘﻟا ﻦﻡ ﻦﻴﻴﻌﺕ حﺎﺘﻔﻡ ﺪیﺪﺤﺕ ﺔﻴﺘﻟﻮﻔﻟا) ﻲﻓ ﺾﻌﺏ تازاﺮﻄﻟا (ﻖﻓو ﺔﻴﺘﻟﻮﻔﻟا ﺔﺒﺳﺎﻨﻤﻟا ﺔﻘﻄﻨﻤﻠﻟ ﺚﻴﺣ ﺪﺟاﻮﺘﺕ )١١٥ ﺖﻟﻮﻓ وأ ٢٣٠
ﺖﻟﻮﻓ(.
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ﻖﻘﺤﺘﻟا ﻦﻡ ﻞﻴﻐﺸﺕ ﺮﺕﻮﻴﺒﻤﻜﻟا ءﻮﺿو ﺔﻗﺎﻄﻟا ﺮﻀﺧﻷا.
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ﻖﻘﺤﺘﻟا ﻦﻡ ﻞﻴﻐﺸﺕ زﺎﻬﺟ ضﺮﻌﻟا ﻪﺋﻮﺿو ﺮﻀﺧﻷا.
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ﻖﻘﺤﺕ ﻦﻡ ءﻮﺿ ﺔﻗﺎﻄﻟا ﻲﻓ ﺔﻬﺟ ﺮﺕﻮﻴﺒﻤﻜﻟا ﺔﻴﻡﺎﻡﻷا ﺔﻓﺮﻌﻤﻟ ﺎﻡ اذإ نﺎآ ﺾﻡﻮی نﻮﻠﻟﺎﺏ ﺮﻤﺣﻷا .ءاﻮﺿﻷا ﺔﻀﻡاﻮﻟا ةرﺎﺒﻋ ﻦﻋ زﻮﻡر ءﺎﻄﺧأ
كﺪﻋﺎﺴﺕ ﻰﻠﻋ ﺺﻴﺨﺸﺕ ﺔﻠﻜﺸﻤﻟا .لﻮﺼﺤﻠﻟو ﻰﻠﻋ ﺪیﺰﻡ ﻦﻡ ،تﺎﻡﻮﻠﻌﻤﻟا ﻊﺟار ﻖﺤﻠﻤﻟا ،أ
ﻞﺋﺎﺳر مﻼﻋﻹا ﺄﻄﺨﻟﺎﺏ رﺎﺒﺘﺧﻼﻟ ﻲﺕاﺬﻟا ﺪﻨﻋ ءﺪﺏ
ﻞﻴﻐﺸﺘﻟا ﻲﻓ ﺔﺤﻔﺻ ٤٩.
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ﺔیﻮﻘﺕ ةءﺎﺿإ ﺔﺵﺎﺸﻟا ﺎﻬﻨیﺎﺒﺕو ﺔﻄﺳاﻮﺏ ﺮﺻﺎﻨﻋ ﻢﻜﺤﺘﻟا زﺎﻬﺠﺏ ضﺮﻌﻟا اذإ ﺖﻥﺎآ ﺔﺵﺎﺸﻟا ﺔﺘﻓﺎﺧ.
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ﻂﻐﺿ يأ حﺎﺘﻔﻡ راﺮﻤﺘﺳﺎﺏ .اذإ رﺪﺻأ مﺎﻈﻨﻟا تﻮﺻ ،ﻪﻴﺒﻨﺕ ﻚﻟﺬﻓ ﻲﻨﻌی نأ ﺔﺣﻮﻟ ﺢﻴﺕﺎﻔﻤﻟا ﻞﻤﻌﺕ ﻞﻜﺸﺏ ﺢﻴﺤﺻ.
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ﻖﻘﺤﺘﻟا ﻦﻡ تﻼﻴﺻﻮﺕ ﺔﻓﺎآ تﻼﺒﻜﻟا ًﺎ ﺜ ﺤ ﺏ ﻦﻋ تﻼﻴﺻﻮﺕ ﺮﻴﻏ ﺔﻤﻜﺤﻡ وأ ﺮﻴﻏ ﺔﺤﻴﺤﺻ.
ARWW تﺎﺤﻴﻤﻠﺕ ةﺪﻴﻔﻡ ٨