Troubleshooting Guide

目錄
1 電腦診斷程式功能
HP Insight Diagnostics ......................................................................................................................... 1
使用 HP Insight Diagnostics ................................................................................................ 1
調查標籤 .............................................................................................................................. 2
測試標籤 .............................................................................................................................. 2
狀態標籤 .............................................................................................................................. 3
記錄標籤 .............................................................................................................................. 3
「說明 (Help)」標籤 .............................................................................................................. 4
在 HP Insight Diagnostics 中儲存和列印資訊 ...................................................................... 4
下載最新版本的 HP Insight Diagnostics ............................................................................... 4
保護軟體 ............................................................................................................................................... 5
HP Backup and Recovery Manager ..................................................................................................... 5
2 不含診斷的疑難排解
安全與舒適 ........................................................................................................................................... 7
尋求技術支援之前的準備 ...................................................................................................................... 7
好用的提示 ........................................................................................................................................... 8
解決一般問題 ...................................................................................................................................... 10
解決電源的問題 .................................................................................................................................. 14
解決磁片問題 ...................................................................................................................................... 15
解決硬碟機問題 .................................................................................................................................. 18
解決媒體卡讀取裝置的問題 ................................................................................................................ 21
解決顯示器問題 .................................................................................................................................. 23
解決音效問題 ...................................................................................................................................... 27
解決印表機問題 .................................................................................................................................. 29
解決鍵盤與滑鼠問題 ........................................................................................................................... 30
解決硬體安裝問題 ............................................................................................................................... 32
解決網路問題 ...................................................................................................................................... 34
解決記憶體問題 .................................................................................................................................. 37
解決處理器問題 .................................................................................................................................. 39
解決 CD-ROM 和 DVD 問題 ............................................................................................................... 40
解決 Drive Key 問題 ........................................................................................................................... 42
解決正面面板組件的問題 .................................................................................................................... 43
解決網際網路存取問題 ....................................................................................................................... 44
解決軟體問題
...................................................................................................................................... 46
請聯絡客戶支援中心 ........................................................................................................................... 47
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