Troubleshooting Guide

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1 Značajke dijagnostike računala
HP Insight Diagnostics ......................................................................................................................... 1
Pristup programu HP Insight Diagnostics ............................................................................ 1
Kartica Survey (Pregled) ...................................................................................................... 2
Kartica Test (Provjera) ......................................................................................................... 2
Kartica Status (Stanje) ......................................................................................................... 3
Kartica Log (Zapisnik) .......................................................................................................... 4
Kartica Help (Pomoć) ........................................................................................................... 4
Spremanje i ispis informacija u programu HP Insight Diagnostics ...................................... 5
Preuzimanje najnovije inačice programa HP Insight Diagnostics ........................................ 5
Zaštita softvera ..................................................................................................................................... 5
HP Backup and Recovery Manager (HP-ov upravitelj za izradu sigurnosnih kopija i oporavak) ......... 6
2 Rješavanje problema bez dijagnostike
Sigurnost i udobnost ............................................................................................................................. 8
Prije poziva tehničke podrške ............................................................................................................... 8
Korisni savjeti ....................................................................................................................................... 9
Rješavanje općih problema ................................................................................................................ 11
Rješavanje problema s napajanjem ................................................................................................... 15
Rješavanje problema s disketama ..................................................................................................... 17
Rješavanje problema s tvrdim diskom ................................................................................................ 20
Rješavanje problema s čitačem medijskih kartica .............................................................................. 23
Rješavanje problema sa zaslonom .................................................................................................... 25
Rješavanje problema sa zvukom ....................................................................................................... 29
Rješavanje problema s pisačem ........................................................................................................ 31
Rješavanje problema s tipkovnicom i mišem ..................................................................................... 32
Rješavanje problema s instalacijom hardvera .................................................................................... 34
Rješavanje problema s mrežom ......................................................................................................... 36
Rješavanje problema s memorijom .................................................................................................... 39
Rješavanje problema s procesorom ................................................................................................... 41
Rješavanje problema s CD-ROM-om i DVD-om ................................................................................ 42
Rješavanje problema s Drive Key-om ................................................................................................ 45
Rješavanje problema s dijelovima na prednjoj strani računala .......................................................... 46
Rješavanje problema s pristupom internetu ....................................................................................... 47
Rješavanje problema sa softverom .................................................................................................... 49
Služba za pomoć korisnicima ............................................................................................................. 50
Dodatak A POST poruke o grešci
POST brojčani kodovi i tekstualne poruke ......................................................................................... 52
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