Quick Setup & Getting Started Enhanced For Accessibility Business PCs
© Copyright 2006, 2007 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. Microsoft, Windows, and Windows Vista are either trademarks or registered trademarks of Microsoft Corporation in the United States and/or other countries. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty.
About This Book WARNING! Text set off in this manner indicates that failure to follow directions could result in bodily harm or loss of life. Text set off in this manner indicates that failure to follow directions could result in damage to equipment or loss of information. CAUTION: NOTE: Text set off in this manner provides important supplemental information.
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Table of contents Quick Setup & Getting Started Installing and Customizing the Software ......................................................... 1 Installing the Operating System ................................................... 1 Downloading Microsoft Windows Updates ................................... 2 Installing or Upgrading Device Drivers ......................................... 2 Customizing the Monitor Display .................................................. 3 Protecting the Software ..........
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Quick Setup & Getting Started Installing and Customizing the Software NOTE: If the computer was shipped with Microsoft Windows Vista loaded, you will be prompted to register the computer with HP Total Care before installing the operating system. You will see a brief movie followed by an online registration form. Fill out the form, click the Begin button, and follow the instructions on the screen.
Downloading Microsoft Windows Updates 1. To set up your Internet connection, click Start > Internet Explorer and follow the instructions on the screen. 2. Once an Internet connection has been established, click the Start button. 3. Select the All Programs menu. 4. Click on the Windows Update link. In Microsoft Windows XP, you will be directed to the Microsoft Windows Update Web site. If you see one or more pop-up windows that ask you to install a program from www.microsoft.
Customizing the Monitor Display If you wish, you can select or change the monitor model, refresh rates, screen resolution, color settings, font sizes, and power management settings. To do so, right-click on the Windows Desktop, then click Properties in Microsoft Windows XP or Personalize in Microsoft Windows Vista to change display settings. For more information, refer to the online documentation provided with the graphics controller utility or the documentation that came with your monitor.
To create the Recovery Disc Set: 1. Click Start > HP Backup and Recovery > HP Backup and Recovery Manager to open the Backup and Recovery Wizard, then click Next. 2. Select Create factory software recovery CDs or DVDs to recover the system. 3. Follow the instructions in the wizard. The HP Backup and Recovery Manager provides two basic recovery methods. The first, recovery of files and folders, operates in Windows.
CAUTION: Manually forcing the computer off will cause the loss of any unsaved data. To force the computer off manually and bypass the “standby state,” press and hold the power button for four seconds. On some models, you can reconfigure the power button to work in On/Off mode by running Computer Setup. Refer to the Computer Setup (F10) Utility Guide on the Documentation and Diagnostics CD for more information about using the Computer Setup utility.
information about diagnostic codes, as well as information on running the diagnostics utility. ● Safety & Regulatory Information Guide (PDF on the CD) Provides safety and regulatory information that ensures compliance with U.S., Canadian, and various international regulations. NOTE: If you do not have an optical drive capable of reading CDs, you may download the product documentation from the Web at http://www.hp.com/support.
If the computer is running a Linux operating system, the Documentation and Diagnostics CD will not autorun. To view the documents on the CD, download and install Adobe Acrobat Reader for Linux from www.adobe.com. Before You Call for Technical Support If you are having problems with the computer, try the appropriate solutions below to try to isolate the exact problem before calling for technical support. ● Run the diagnostics utility.
● Refer to Helpful Hints on page 9 in this guide for more general suggestions. ● Refer to the comprehensive Troubleshooting Guide on the Documentation and Diagnostics CD for more detailed information. ● Run the Restore Plus CD to restore the original operating system and factory-installed software. CAUTION: Running the Restore Plus will erase all data on the hard drive. To assist you in resolving problems online, HP Instant Support Professional Edition provides you with self-solve diagnostics.
Helpful Hints If you encounter problems with the computer, monitor, or software, see the following list of general suggestions before taking further action: ENWW ● Check that the computer and monitor are plugged into a working electrical outlet. ● Check to see that the voltage select switch (some models) is set to the appropriate voltage for your region (115V or 230V). ● Check to see that the computer is turned on and the green power light is on.
● Be sure that all the needed device drivers have been installed. For example, if you are using a printer, you need a driver for that model printer. ● Remove all bootable media (diskette, CD, or USB device) from the system before turning it on. ● If you have installed an operating system other than the factoryinstalled operating system, check to be sure that it is supported on the system.
WARNING! When the computer is plugged into an AC power source, voltage is always applied to the system board. To reduce the risk of personal injury from electrical shock and/or hot surfaces, be sure to disconnect the power cord from the wall outlet and allow the internal system components to cool before touching. Look for the LED between the DIMM sockets. If the LED is illuminated, the system still has power. Power off the computer and remove the power cord before proceeding.
Table 1 Solving General Problems (continued) Computer date and time display is incorrect. Cause Solution NOTE: Connecting the computer to a live AC outlet prolongs the life of the RTC battery. Hardware Reference Guide on the Documentation and Diagnostics CD for instructions on installing a new battery, or contact an authorized dealer or reseller for RTC battery replacement. Cursor will not move using the arrow keys on the keypad. Cause Solution The Num Lock key may be on. Press the Num Lock key.
Table 1 Solving General Problems (continued) Cannot remove computer cover or access panel. Cause Solution the wrench-style key or PN 166527-002 for the screwdriver bit key. Poor performance is experienced. Cause Solution Processor is hot. 1. Make sure airflow to the computer is not blocked. Leave a 10.2-cm (4-inch) clearance on all vented sides of the computer and above the monitor to permit the required airflow 2.
Table 1 Solving General Problems (continued) Computer powered off automatically and the Power LED flashes Red two times, once every second, followed by a two second pause, and the computer beeps two times. (Beeps stop after fifth iteration but LEDs continue flashing). Cause Solution Processor thermal protection activated: 1. Ensure that the computer air vents are not blocked and the processor cooling fan is running. 2. Open hood, press power button, and see if the processor fan spins.
Table 1 Solving General Problems (continued) System does not power on and the LEDs on the front of the computer are not flashing. Cause Solution 4. Check to see if the 5V_aux light on the system board is turned on. If it is turned on, then replace the power button harness. 5. If the 5V_aux light on the system board is off, then replace the power supply. 6. Replace the system board.
Table 2 Solving Hardware Installation Problems (continued) A new device is not recognized as part of the system. Cause Solution Power switch of new external device is not turned on. Turn off the computer, turn on the external device, then turn on the computer to integrate the device with the computer system. When the system advised you of changes to the configuration, you did not accept them. Reboot the computer and follow the instructions for accepting the changes.
Table 2 Solving Hardware Installation Problems (continued) Power LED flashes Red five times, once every second, followed by a two second pause, and the computer beeps five times. (Beeps stop after fifth iteration but LEDs continue flashing.) Cause Solution Memory is installed incorrectly or is bad. CAUTION: To avoid damage to the DIMMs or the system board, you must unplug the computer power cord before attempting to reseat, install, or remove a DIMM module. 1. Reseat DIMMs. Power on the system. 2.
Table 2 Solving Hardware Installation Problems (continued) Power LED flashes Red ten times, once every second, followed by a two second pause, and the computer beeps ten times. (Beeps stop after fifth iteration but LEDs continue flashing.) Cause Solution Bad option card. 1. Check each option card by removing the cards one at time (if multiple cards), then power on the system to see if fault goes away. 2. Once bad card is identified, remove and replace bad option card. 3. Replace the system board.
Table 3 Diagnostic Front Panel LEDs and Audible Codes (continued) ENWW Activity Beeps Possible Cause Recommended Action Green Power LED flashes every two seconds. None Computer in Suspend to RAM mode (some models only) or normal Suspend mode. None required. Press any key or move the mouse to wake the computer. Red Power LED flashes two times, once every second, followed by a two second pause. Beeps stop after fifth iteration but LEDs continue until problem is solved.
Table 3 Diagnostic Front Panel LEDs and Audible Codes (continued) 20 Activity Beeps Possible Cause Red Power LED flashes five times, once every second, followed by a two second pause. Beeps stop after fifth iteration but LEDs continue until problem is solved. 5 Pre-video memory error. Pre-video graphics error. Recommended Action CAUTION: To avoid damage to the DIMMs or the system board, you must unplug the computer power cord before attempting to reseat, install, or remove a DIMM module. 1.
Table 3 Diagnostic Front Panel LEDs and Audible Codes (continued) Activity Beeps Possible Cause Recommended Action Red Power LED flashes nine times, once every second, followed by a two second pause. Beeps stop after fifth iteration but LEDs continue until problem is solved. 9 System powers on but is unable to boot. 1. Check that the voltage selector, located on the rear of the power supply (some models), is set to the appropriate voltage. Proper voltage setting depends on your region. 2.
Table 3 Diagnostic Front Panel LEDs and Audible Codes (continued) Activity Beeps Possible Cause Recommended Action problem persists, replace the system board. 5. 22 Quick Setup & Getting Started If the 5V_aux light on the system board is not turned on, remove the expansion cards one at a time until the 5V_aux light on the system board turns on. It the problem persists, replace the power supply.
