Troubleshooting Guide

Sadržaj
1 Značajke dijagnostike računala
HP Insight Diagnostics ......................................................................................................................... 1
Pristup programu HP Insight Diagnostics ............................................................................ 1
Kartica Survey (Pregled) ...................................................................................................... 2
Kartica Test (Provjera) ......................................................................................................... 2
Kartica Status (Stanje) ......................................................................................................... 3
Kartica Log (Zapisnik) .......................................................................................................... 4
Kartica Help (Pomoć) ........................................................................................................... 4
Spremanje i ispis informacija u programu HP Insight Diagnostics ...................................... 5
Preuzimanje najnovije inačice programa HP Insight Diagnostics ........................................ 5
Zaštita softvera ..................................................................................................................................... 5
Vraćanje softvera ................................................................................................................................. 6
2 Rješavanje problema bez dijagnostike
Sigurnost i udobnost ............................................................................................................................. 7
Prije poziva tehničke podrške ............................................................................................................... 7
Korisni savjeti ....................................................................................................................................... 8
Rješavanje općih problema ................................................................................................................ 10
Otklanjanje poteškoća s napajanjem .................................................................................................. 14
Rješavanje problema s disketama ..................................................................................................... 16
Rješavanje problema s tvrdim diskom ................................................................................................ 19
Rješavanje problema s čitačem medijskih kartica .............................................................................. 22
Rješavanje problema sa zaslonom .................................................................................................... 24
Rješavanje problema sa zvukom ....................................................................................................... 29
Rješavanje problema s pisačem ........................................................................................................ 31
Rješavanje problema s tipkovnicom i mišem ..................................................................................... 32
Rješavanje problema s instalacijom hardvera .................................................................................... 34
Rješavanje problema s mrežom ........................................................................................................ 37
Rješavanje problema s memorijom .................................................................................................... 40
Rješavanje problema s procesorom ................................................................................................... 42
Rješavanje problema s CD-ROM-om i DVD-om ................................................................................ 43
Rješavanje problema s Drive Key-om ................................................................................................ 46
Rješavanje problema s dijelovima na prednjoj strani računala .......................................................... 47
Rješavanje problema s pristupom Internetu ....................................................................................... 48
Rješavanje problema sa softverom ................................................................................................... 50
Služba za pomoć korisnicima ............................................................................................................. 51
Dodatak A POST poruke o grešci
POST brojčani kodovi i tekstualne poruke ........................................................................................ 54
HRWW v