User's Manual

5-10
Troubleshooting
Downloading New Access Point Software
Troubleshooting
Downloading New Access Point
Software
When product enhancements occur for the RSVLC-0501, new software can be
downloaded to the access point by several methods. For more information,
see the Management and Configuration Guide, which is on the Documenta-
tion CD-ROM that came with your access point.
The new access point software is made available on the HP ProCurve Web
site, http://www.hp.com/go/hpprocurve under “product support – software
upgrades.”
HP Customer Support Services
If you are still having trouble with your access point, Hewlett-Packard offers
support 24 hours a day, seven days a week through the use of a number of
automated electronic services. See the Customer Support/Warranty booklet
that came with your access point for information on how to use these services
to get technical support. The HP ProCurve Web site, http://www.hp.com/go/
hpprocurve also provides up-to-date support information under “product
support.
Additionally, your HP-authorized network reseller can provide you with assis-
tance, both with services that they offer and with services offered by HP.
Before Calling Support
To make the support process most efficient, before calling your networking
dealer or HP Support, you first should retrieve the following information:
Information Item Information Location
• product identification the front of the access point, RSVLC-0501 (HP
J8986A or HP J8987A)
• details about the access point’s status
including the software (OS) version, a
copy of the access point configuration,
a copy of the access point Event Log,
and a copy of the access point status
and counters information
• access point console (Global Configura-
tion Level): show command
• access point Web interface: Event Log
• Syslog server entry file, if configured