User's Manual

12
Startup Error Checklist
Startup errors occur when the Radio Port is unable to communicate with a compatible wireless services-enable switch,
or when the Radio Port successfully communicates to a compatible switch but the switch is not able to adopt and
manage the Radio Port. The following steps can be used to determine the different circumstances that may be
preventing the Radio Port from being adopted by the switch and operating normally.
1. The network connection between the Radio Port and the wireless services-enabled switch has been disrupted.
Verify that network connectivity between the Ethernet cable and the wireless services-enabled switch by
connecting another device, such as a laptop, to the Ethernet cable and confirming network connectivity to the
switch. Verify that the Ethernet port to which the Radio Port is connected has not been disabled, and if 802.1x
port security is turned on, that the 802.1x Port security is compatible with the Radio Port's 802.1x settings.
2. The network between the Radio Port and the wireless services-enabled switch has a Layer 3compatibility issue
(e.g. the two devices are on different subnets.)
3. The network between the Radio Port and the wireless services-enabled switch has a Layer 2compatibility issue
(e.g. the two devices are on different VLANs.)
4. The wireless services-enabled switch may not be configured properly. In the case of the ProCurve Switch 5300xl,
verify that the Wireless EDGE Services xl Module is properly installed, configured, and operational. In particular,
verify that the wireless services' country-code setting has been properly configured, as this setting must be
configured to enable the wireless service to function. Refer to the "ProCurve Wireless EDGE Services xl Module
Getting Started Guide" for details.
5. The wireless services-enabled switch may not be functioning normally. Refer to the "ProCurve Wireless EDGE
Services xl Module Getting Started Guide" for details on verifying operation.
6. The wireless service may have adopted Radio Ports up to it's Authorization Level and may not be authorized to
adopt additional Radio Ports. Review the number of Radio Ports the wireless services-enabled switch has currently
adopted and compare this number to the number of Radio Ports authorized based on the licenses installed.
HP Customer Service
If you are still having trouble with your Radio Port or ProCurve wireless services-enabled switch, Hewlett-Packard
offers support 24 hours a day, seven days a week through the use of a number of automated electronic services. See
the Customer Support/Warranty booklet that came with your Radio Port for information on how to use these services
LED Error Indicators
GREEN LED AMBER LED Diagnostic Tips
Off steadily while Ethernet cable is
linked to a PoE source. Remains off
even when Radio Port is disconnected
from Ethernet cable and reconnected.
Off steadily while Ethernet cable is
linked to a PoE source. Remains off
even when Radio Port is disconnected
from Ethernet cable and reconnected.
Radio Port is not receiving PoE power. Verify that the Ethernet
cable is connected directly to an IEEE 802.3af-compatible PoE
source, and that all cable connections are tight and secure.
Verify that the PoE source device is powered on, and that the
PoE function has been administratively enabled on the source
port connected to the Radio Port. Verify that the network cable
is functioning properly, or try a different cable. Try plugging
the Radio Port into another PoE power source, or connect
another PoE device to the port to confirm if the PoE source is
functioning appropriately.
Both GREEN and AMBER LED Indicators light steadily for several seconds,
followed by the AMBER LED flashing steadily on and off three times a second for
several seconds, then this cycle repeats itself continuously.
The Radio Port is encountering a Startup Error, and is unable to
successfully communicate with or be adopted by a compatible
wireless services-enabled switch. See the Startup Error
checklist below for further diagnostic tips.
Flashes on and off steadily once per
second
*
The Radio Port has encountered an error that prevents the
802.11b/g radio from operating normally.
*
Flashes on and off steadily once per
second
(Radio Port 230 only) The Radio Port has encountered an error
that prevents the 802.11a radio from operating normally.
* This LED Indicator is not important for this diagnosis