User Manual

6-7
Troubleshooting
Restoring Factory Default Configuration
Troubleshooting
Testing Access Point-to-Device Network
Communications
You can perform the following communication tests to verify that the network
is operating correctly between the access point and any connected device that
can respond correctly to the communication test.
■ Ping Test -- a network layer test used on IP networks that sends test
packets to any device identified by its IP address
Testing End-to-End Network Communications
Both the access point and the cabling can be tested by running an end-to-end
communications test -- a test that sends known data from one network device
to another through the access point. You can run a PING test to verify that the
entire communication path between the two network devices is functioning
correctly.
Restoring Factory Default Configuration
As part of your troubleshooting process on the Access Point 10ag, it may
become necessary to return the access point’s configuration to its factory
default settings. This process momentarily interrupts the access point’s oper-
ation and reboots the access point. When restoring the factory default config-
uration, all settings are cleared, including the Manager password and any IP
address.
Note Restoring factory defaults removes all access point configuration changes that
you have made from the factory default settings. This includes, for example,
IP addresses, and radio interface settings. Returning the configuration of these
features to their factory default settings may result in network connectivity
issues.
If the access point has a valid configuration, and you are restoring the factory
default settings for a reason other than configuration problems, you should
save the access point configuration prior to performing the factory default
reset. Then, after the reset and resolution of the original problem, you can
restore the saved configuration to the access point.