User Manual
Table Of Contents
- Contents
- Introducing the ProCurve Wireless Access Point 10ag
- Installing the Access Point
- Before You Begin
- Installation Precautions
- Summary of Installation Tasks
- Installation Procedures
- Getting Started With Access Point Configuration
- Setting Up the Access Point
- Configuring Basic Settings
- Configuring Basic Wireless Settings
- Configuring the Security Settings
- Controlling Access to the Wireless Network
- Configuring Advanced Wireless Settings
- Setting the SNMP Community Names
- Managing the Access Point
- Troubleshooting
- Specifications
- Access Point Port and Network Cables
- Safety and EMC Regulatory Statements
- Open Source Licenses
- Recycle Statements
6-9
Troubleshooting
HP Customer Support Services
Troubleshooting
HP Customer Support Services
If you are still having trouble with your access point, Hewlett-Packard offers
support 24 hours a day, seven days a week through the use of a number of
automated electronic services. See the Customer Support/Warranty booklet
that came with your access point for information on how to use these services
to get technical support. The ProCurve Networking Web site, http://
www.hp.com/go/hpprocurve also provides up-to-date support information
under “product support.”
Additionally, your HP-authorized network reseller can provide you with assis-
tance, both with services that they offer and with services offered by HP.
Before Calling Support
To make the support process most efficient, before calling your networking
dealer or HP Support, you first should retrieve the following information:
Information Item Information Location
• product identification the front of the access point,
Access Point 10ag (J9140A or J9141A)
• details about the access point’s status
including the firmware version and a
copy of the access point configuration
• Web interface: Information page
• copy of your network topology map, in-
cluding network addresses assigned to
the relevant devices
your network records