User Guide SUMMARY This guide provides information about components, network connection, power management, security, backing up, and more.
© Copyright 2020 HP Development Company, L.P. Intel is a trademark of Intel Corporation or its subsidiaries in the U.S. and/or other countries. Lync, Office 365, Skype, and Windows are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries. USB Type-C® and USBC® are registered trademarks of USB Implementers Forum. Miracast® is a registered trademark of Wi-Fi Alliance. The information contained herein is subject to change without notice.
Safety warning notice Reduce the possibility of heat-related injuries or of overheating the computer by following the practices described. WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
iv Safety warning notice
Table of contents 1 Getting started ............................................................................................................................................. 1 Finding information ............................................................................................................................................... 1 2 Components ..................................................................................................................................................
Connecting Bluetooth devices ........................................................................................ 18 Connecting to a wired network ............................................................................................................................ 19 4 Navigating the screen .................................................................................................................................. 20 Using touchpad and touch screen gestures ..................................
Resolving a low battery level when no power source is available ................................. 30 Resolving a low battery level when the computer cannot exit Hibernation .................. 30 Factory-sealed battery ...................................................................................................................... 30 Running on external power ................................................................................................................................. 30 7 Security ..
Navigating and selecting in Computer Setup ................................................................................... 41 Updating the BIOS ............................................................................................................................. 41 11 Using HP PC Hardware Diagnostics UEFI ....................................................................................................... 42 Using an HP PC Hardware Diagnostics Windows hardware failure ID code ..................
1 Getting started This computer is a powerful tool designed to enhance your work and entertainment. Read this chapter to learn about best practices after you set up your computer and where to find additional HP resources. TIP: To quickly return to the computer Start screen from an open app or the Windows desktop, press the Windows key on your keyboard. Pressing the Windows key again returns you to the previous screen.
Table 1-1 Additional information (continued) Resource Contents ‒ or – ▲ Go to http://www.hp.com/ergo. IMPORTANT: You must be connected to the internet to access the latest version of the user guide. Regulatory, Safety, and Environmental Notices ● Important regulatory notices, including information about proper battery disposal, if needed. ● Specific warranty information about this computer To access this document: ▲ Type HP Documentation in the taskbar search box, and then select HP Documentation.
2 Components Your computer features top-rated components. This chapter provides details about your components, where they are located, and how they work. Locating hardware Use these instructions to find out what hardware is installed on your computer. ▲ Type device manager in the taskbar search box, and then select the Device Manager app. A list displays all the devices installed on your computer.
Table 2-1 Right-side components and their descriptions (continued) Component Description NOTE: Cables, adapters, or both (purchased separately) might be required. (4) Audio-out (headphone)/Audio-in (microphone) combo jack Connects optional powered stereo speakers, headphones, earbuds, a headset, or a television audio cable. Also connects an optional headset microphone. This jack does not support optional standalone microphones.
Display Use the illustration and table to identify the display components. Table 2-3 Display components and their descriptions Component Description (1) Ambient light sensor* Detects ambient light in the environment. (2) Camera lights On: The camera is in use. NOTE: The infrared camera lights are used only during the Windows Hello login procedure. (3) Internal microphones Record sound. (4) Camera Allows you to video chat, record video, and record still images.
Table 2-3 Display components and their descriptions (continued) Component Description For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this guide: ▲ Type HP Documentation in the taskbar search box, and then select HP Documentation. Keyboard area Keyboards can vary by language. Touchpad The touchpad settings and components are described here.
Table 2-4 Touchpad components and their descriptions Component (1) Description Touchpad zone Reads your finger gestures to move the pointer or activate items on the screen. NOTE: For more information, see Using touchpad and touch screen gestures on page 20. (2) Left touchpad button Functions like the left button on an external mouse. (3) Right touchpad button Functions like the right button on an external mouse. Lights Use the illustration and table to identify the lights on the computer.
Table 2-5 Lights and their descriptions Component Description (1) Caps lock light On: Caps lock is on, which switches the key input to all capital letters. (2) Privacy key light (select products only) On: Privacy screen is on, which helps prevent side-angle viewing. (3) Power light ● On: The computer is on. ● Blinking: The computer is in the Sleep state, a power-saving state. The computer shuts off power to the display and other unnecessary components. ● Off: The computer is off or in Sleep.
Table 2-6 Button, speakers, and SIM card tray and their descriptions Component Description (1) Speakers Produce sound. (2) SIM card tray (select products only) You can insert a SIM card in the SIM tray located inside the pen pocket. For more information, see Using a SIM card on page 14. (3) Power button ● When the computer is off, press the button briefly to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep.
Table 2-7 Digital pen features and their descriptions Component Description (1) Digital pen pocket A recessed area for storing and charging the digital pen. (2) Bottom button Erases content on the screen. NOTE: You can configure the action of this button in the pen software that is installed on your computer. (3) Top button Press and hold the button and tap the screen to imitate the action of a right-click of your mouse.
Table 2-8 Special keys and their descriptions Component Description (1) esc key Displays system information when pressed in combination with the fn key. (2) fn key Executes frequently used system functions when pressed in conjunction with another key. (3) Windows key Opens the Start menu. NOTE: Pressing the Windows key again will close the Start menu. (4) Action keys Execute frequently used system functions. See Action keys on page 11.
Table 2-9 Action keys and their descriptions (continued) Icon Description Decreases the screen brightness incrementally as long as you hold down the key. Increases the screen brightness incrementally as long as you hold down the key. Turns the keyboard backlight off or on. Press the key repeatedly to adjust the brightness from high (when you first start up the computer), to low, to off.
NOTE: The action key feature is enabled at the factory. You can disable this feature by pressing and holding the fn key and the left shift key. The fn lock light will turn on. After you have disabled the action key feature, you can still perform each function by pressing the fn key in combination with the appropriate action key. Hot keys A hot key is the combination of the fn key and another key. Use the table to identify the hot keys.
Table 2-12 Service label components Component (1) HP product name (2) Model number (3) Product ID (4) Serial number (5) Warranty period Table 2-13 Service label components Component (1) HP product name (2) Product ID (3) Serial number (4) Warranty period ● Regulatory label(s)—Provide(s) regulatory information about the computer.
Determining the correct SIM card size for your computer Before purchasing a SIM card, follow these instructions to determine the correct SIM card size for your computer. 1. Go to http://www.hp.com/support, and then search for your computer by product name or number. 2. Select Product Information. 3. Refer to the listed options to determine which card to purchase. Inserting a SIM card in the digital pen pocket To insert a SIM card, follow these steps. 1.
3 Network connections Your computer can travel with you wherever you go. But even at home, you can explore the globe and access information from millions of websites by using your computer and a wired or wireless network connection. This chapter helps you get connected to that world. Connecting to a wireless network Your computer is equipped with multiple wireless devices.
Connecting to a WLAN Before you can connect to a WLAN with this procedure, you must first set up internet access. NOTE: When you are setting up internet access in your home, you must establish an account with an internet service provider (ISP). To purchase internet service and a modem, contact a local ISP. The ISP will help set up the modem, install a network cable to connect your wireless router to the modem, and test the internet service. 1. Be sure that the WLAN device is on. 2.
For information about HP Mobile Broadband and how to activate service with a preferred mobile network operator, see the HP Mobile Broadband information included with your computer. Using eSIM Your computer supports the use of an eSIM. An eSIM is a programmable version of the commonly used SIM that you can use to download different profiles from selected carriers. An eSIM lets you connect to the internet over a cellular data connection.
1. Type bluetooth in the taskbar search box, and then select Bluetooth and other devices settings. 2. Turn on Bluetooth, if it is not already turned on. 3. Select Add Bluetooth or other device, and then in the Add a device dialog box, select Bluetooth. 4. Select your device from the list, and then follow the on-screen instructions. NOTE: If the device requires verification, a pairing code is displayed.
4 Navigating the screen Depending on your computer model, you can navigate the computer screen using one or more methods. ● Use touch gestures directly on the computer screen. ● Use touch gestures on the touchpad. ● Use an optional mouse or keyboard (purchased separately). ● Use an on-screen keyboard. ● Use a pointing stick. Using touchpad and touch screen gestures The touchpad helps you navigate the computer screen and control the pointer using simple touch gestures.
Two-finger slide (touchpad and precision touchpad) Place two fingers slightly apart on the touchpad zone and then drag them up, down, left, or right to move up, down, or sideways on a page or image. Two-finger tap (touchpad and precision touchpad) Tap two fingers on the touchpad zone to open the options menu for the selected object. NOTE: The two-finger tap performs the same function as right-clicking with a mouse.
Four-finger tap (touchpad and precision touchpad) By default, the four-finger tap opens the Action Center. Tap four fingers on the touchpad zone to perform the gesture. To change the function of this gesture on a precision touchpad, select Start, select Settings, select Devices, and then select Touchpad. Under Four-finger gestures, in the Taps box, select a gesture setting. Three-finger swipe (touchpad and precision touchpad) By default, the three-finger swipe switches between open apps and the desktop.
One-finger slide (touch screen) Use the one-finger slide to pan or scroll through lists and pages, or to move an object. ● To scroll across the screen, lightly slide one finger across the screen in the direction you want to move. ● To move an object, press and hold your finger on an object, and then drag your finger to move the object. Using an optional keyboard or mouse An optional keyboard or mouse allows you to type, select items, scroll, and perform the same functions as you do using touch gestures.
5 Entertainment features Use your HP computer for business or pleasure to meet with others via the camera, mix audio and video, or connect external devices like a projector, monitor, TV, or speakers. See Components on page 3 to locate the audio, video and camera features on your computer. Using a camera Your computer has one camera that enables you to connect with others for work or play. Your camera allows you to video chat, record video, and record still images.
Using video Your computer is a powerful video device that enables you to watch streaming video from your favorite websites and download video and movies to watch on your computer when you are not connected to a network. To enhance your viewing enjoyment, use one of the video ports on the computer to connect an external monitor, projector, or TV. IMPORTANT: Be sure that the external device is connected to the correct port on the computer, using the correct cable.
2. 26 Connect the other end of the cable to the external device.
6 Managing power Your computer can operate on either battery power or external power. When the computer is running on battery power and an external power source is not available to charge the battery, it is important to monitor and conserve the battery charge. Some power management features described in this chapter might not be available on your computer. Using Sleep Windows has two power-saving states, Sleep and Hibernation. Your computer does not support the use of the Hibernation state.
Shutting down (turning off) the computer The Shut down command closes all open programs, including the operating system, and then turns off the display and the computer. Shut down the computer when it will be unused and disconnected from external power for an extended period. IMPORTANT: Unsaved information is lost when the computer shuts down. Be sure to save your work before shutting down the computer. The recommended procedure is to use the Windows Shut down command.
Using HP Fast Charge The HP Fast Charge feature allows you to quickly charge your computer battery. Charging time might vary by ±10%. When the remaining battery charge is between 0 and 50%, the battery charges to 90% of full capacity in no more than 90 minutes. To use HP Fast Charge, shut down your computer, and then connect the AC adapter to your computer and to external power. Displaying battery charge To view the percentage of remaining battery charge, place the mouse pointer over the Power icon.
Resolving a low battery level when no power source is available Save your work and shut down the computer. Resolving a low battery level when the computer cannot exit Hibernation When the battery level is low and you cannot bring the computer out of Hibernation, connect the AC adapter. 1. Connect the AC adapter to the computer and to external power. 2. Exit Hibernation by pressing the power button. Factory-sealed battery The battery in this product cannot be easily replaced by users themselves.
7 Security Computer security is essential for protecting the confidentiality, integrity, and availability of your information. Standard security solutions provided by the Windows operating system, HP applications, Computer Setup (BIOS), and other third-party software can help protect your computer from a variety of risks, such as viruses, worms, and other types of malicious code. NOTE: Some security features listed in this chapter might not be available on your computer.
● Do not store passwords in a file on the computer. The following tables list commonly used Windows and BIOS administrator passwords and describe their functions. Factory-sealed battery The battery in this product cannot be easily replaced by users themselves. Removing or replacing the battery could affect your warranty coverage. If a battery is no longer holding a charge, contact support. Setting passwords in Windows Windows passwords can help protect your computer from unauthorized access.
3. When prompted, type a password. 4. When prompted, type the new password again to confirm. 5. To save your changes and exit Computer Setup, select Main, select Save Changes and Exit, and then select Yes. NOTE: If you are using arrow keys to highlight your choice, you must then press enter. Your changes go into effect when the computer restarts. Changing a BIOS administrator password Use these instructions to change a BIOS administrator password. 1. Start Computer Setup.
NOTE: If you are using arrow keys to highlight your choice, you must then press enter. Your changes go into effect when the computer restarts. Entering a BIOS administrator password At the BIOS administrator password prompt, type your password (using the same keys that you used to set the password), and then press enter. After two unsuccessful attempts to enter the BIOS administrator password, you must restart the computer and try again.
Your computer or networking equipment may already have a firewall installed. If not, firewall software solutions are available. NOTE: Under some circumstances a firewall can block access to internet games, interfere with printer or file sharing on a network, or block authorized email attachments. To temporarily resolve the problem, disable the firewall, perform the task that you want to perform, and then reenable the firewall. To permanently resolve the problem, reconfigure the firewall.
8 Maintenance Performing regular maintenance keeps your computer in optimal condition. This chapter explains how to use tools like Disk Defragmenter and Disk Cleanup. It also provides instructions for updating programs and drivers, steps to clean the computer, and tips for traveling with (or shipping) the computer. Improving performance You can improve the performance of your computer by performing regular maintenance tasks with tools such as Disk Defragmenter and Disk Cleanup.
Removing dirt and debris from your computer Here are the recommended steps to clean dirt and debris from your computer. 1. Wear disposable gloves made of latex (or nitrile gloves, if you are latex-sensitive) when cleaning the surfaces. 2. Turn off your device and unplug the power cord and other connected external devices. Remove any installed batteries from items such as wireless keyboards.
CAUTION: Do not use any of the following chemicals or any solutions that contain them, including spray-based surface cleaners: bleach, peroxides (including hydrogen peroxide), acetone, ammonia, ethyl alcohol, methylene chloride, or any petroleum-based materials, such as gasoline, paint thinner, benzene, or toluene. IMPORTANT: 4. To avoid damaging the surface, avoid abrasive cloths, towels, and paper towels. Wipe the exterior of the product gently with the moistened cloth.
WARNING! To reduce the risk of electric shock, fire, or damage to the equipment, do not attempt to run the computer with a voltage converter kit that is sold for appliances.
9 Backing up, restoring, and recovering You can use Windows tools to back up your information, create a restore point, reset your computer, create recovery media, or restore your computer to its factory state. Performing these standard procedures can return your computer to a working state faster. Backing up information and creating recovery media You can use Windows tools for backing up your information.
10 Computer Setup (BIOS) HP provides several tools to help set up and protect your computer. Using Computer Setup Computer Setup, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as hard drives, display, keyboard, mouse, and printer). Computer Setup includes settings for types of devices installed, the startup sequence of the computer, and amount of system and extended memory.
11 Using HP PC Hardware Diagnostics UEFI HP PC Hardware Diagnostics UEFI (Unified Extensible Firmware Interface) allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs outside the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other software components.
● HP PC Hardware Diagnostics UEFI is not included in the preinstallation image. ● HP PC Hardware Diagnostics UEFI is not included in the HP Tool partition. ● The hard drive is damaged. NOTE: The HP PC Hardware Diagnostics UEFI downloading instructions are provided in English only, and you must use a Windows computer to download and create the HP UEFI support environment because only .exe files are provided.
12 Specifications When you travel with or store your computer, the input power ratings and operating specifications provide helpful information. Input power The power information in this section might be helpful if you plan to travel internationally with the computer. The computer operates on DC power, which can be supplied by an AC or a DC power source. The AC power source must be rated at 100 V–240 V, 50 Hz–60 Hz.
Table 12-2 Operating environment specifications (continued) Factor Metric U.S.
13 Electrostatic discharge Electrostatic discharge is the release of static electricity when two objects come into contact—for example, the shock you receive when you walk across the carpet and touch a metal door knob. A discharge of static electricity from fingers or other electrostatic conductors may damage electronic components.
14 Accessibility HP's goal is to design, produce, and market products, services, and information that everyone everywhere can use, either on a stand-alone basis or with appropriate third-party assistive technology (AT) devices or applications. HP and accessibility Because HP works to weave diversity, inclusion, and work/life into the fabric of the company, it is reflected in everything HP does.
International Association of Accessibility Professionals (IAAP) IAAP is a not-for-profit association focused on advancing the accessibility profession through networking, education, and certification. The objective is to help accessibility professionals develop and advance their careers and to better enable organizations to integrate accessibility into their products and infrastructure. As a founding member, HP joined to participate with other organizations to advance the field of accessibility.
If you need additional support with the accessibility features on your HP product, see Contacting support on page 51.
● Understandable (by addressing readability, predictability, and input assistance) ● Robust (for instance, by addressing compatibility with assistive technologies) Legislation and regulations Accessibility of IT and information has become an area of increasing legislative importance. These links provide information about key legislation, regulations, and standards.
● California State University, Northridge, Center on Disabilities (CSUN) ● University of Wisconsin - Madison, Trace Center ● University of Minnesota computer accommodations program Other disability resources Many resources, including these examples, provide information about disabilities and age-related limitations.
Index A accessibility 47 accessibility needs assessment 48 action keys 11 identifying 11 keyboard backlight 12 mute 12 next 12 pause 12 play 12 privacy screen 11 screen brightness 12 speaker volume 12 using 11 wireless 12 Action keys, identifying 11 administrator password 32 airplane mode key 16 antivirus software 34 assistive technology (AT) finding 48 purpose 47 AT (assistive technology) finding 48 purpose 47 audio 24 adjusting volume 12 sound settings 24 audio-out (headphone)/audio-in (microphone) combo
input power 44 internal microphones, identifying International Association of Accessibility Professionals 48 5 mute volume action key N next track action key 12 12 J jacks audio-out (headphone)/audio-in (microphone) combo 4 O one-finger slide touch screen gesture 23 operating environment 44 K keyboard and optional mouse using 23 keyboard backlight action key 12 keys action 11 esc 11 fn 11 Windows 11 keys, action 11 L labels Bluetooth 13 regulatory 13 serial number 13 service 13 wireless certification
touchpad and touch screen gestures tap 20 two-finger pinch zoom 20 touchpad buttons identifying 7 touchpad gestures four-finger swipe 22 four-finger tap 22 three-finger swipe 22 three-finger tap 21 two-finger slide 21 two-finger tap 21 touchpad zone, identifying 7 transfer data 25 traveling with the computer 13, 38 turning off the computer 28 two-finger pinch zoom touchpad and touch screen gesture 20 two-finger slide touchpad gesture 21 two-finger tap touchpad gesture 21 U unresponsive system 28 updating pr