3 Connecting to a network The content in this chapter contains crossplatform information and cannot be modified unless there is a technical error or could cause bodily harm to a user. Your computer can travel with you wherever you go. But even at home, you can explore the globe and access information from millions of websites by using your computer and a wired or wireless network connection. This chapter helps you get connected to that world.
Connecting to a WLAN Before you can connect to a WLAN with this procedure, you must first set up internet access. NOTE: When you are setting up internet access in your home, you must establish an account with an internet service provider (ISP). To purchase internet service and a modem, contact a local ISP. The ISP will help set up the modem, install a network cable to connect your wireless router to the modem, and test the internet service. 1. Be sure that the WLAN device is on. 2.
might be included with the HP Mobile Broadband documents provided with your computer, or the mobile network operator might provide it separately from the computer. For information about HP Mobile Broadband and how to activate service with a preferred mobile network operator, see the HP Mobile Broadband information included with your computer. Using eSIM (select products only) Your computer might be equipped with an eSIM.
1. Type bluetooth in the taskbar search box, and then select Bluetooth and other devices settings. 2. Enable Bluetooth, if it is not already enabled. 3. Select Add Bluetooth or other device, and then in the Add a device dialog box, select Bluetooth. 4. Select your device from the list, and then follow the on-screen instructions. NOTE: If the device requires verification, a pairing code is displayed.
4 Enjoying entertainment features Use your HP computer as an entertainment hub to socialize via the camera, enjoy and manage your music, and download and watch movies. Or, to make your computer an even more powerful entertainment center, connect external devices like a monitor, projector, TV, speakers, or headphones. Using the camera Your computer has one or more cameras that enable you to connect with others for work or play. Cameras can be front facing, rear facing, or pop up.
To connect wireless headphones to your computer, follow the device manufacturer's instructions. Connecting headsets Headphones combined with a microphone are called headsets. You can connect wired headsets to the audioout (headphone)/audio-in (microphone) combo jack on your computer. WARNING! To reduce the risk of personal injury, lower the volume setting before putting on headphones, earbuds, or a headset. For additional safety information, see the Regulatory, Safety, and Environmental Notices.
NOTE: To connect a USB Type-C Thunderbolt™ device to your computer, you need a USB Type-C cable, purchased separately. 1. Connect one end of the USB Type-C cable to the USB Type-C Thunderbolt port on the computer. 2. Connect the other end of the cable to the external Thunderbolt device. 3. Press the Windows key + p to cycle through one of four display states: ● PC screen only: View the screen image on the computer only.
2. Connect the other end of the cable to the high-definition TV or monitor. 3. Press the Windows key + p to cycle through one of four display states: ● PC screen only: View the screen image on the computer only. ● Duplicate: View the screen image simultaneously on both the computer and the external device. ● Extend: View the screen image extended across both the computer and the external device. ● Second screen only: View the screen image on the external device only.
1. Right-click the Speakers icon in the notification area, at the far right of the taskbar, and then select Playback devices. 2. On the Playback tab, select Speakers. 3. Select Set Default, and then select OK. Discovering and connecting to Miracast-compatible wireless displays (select products only) Follow these steps to discover and connect to Miracast®-compatible wireless displays without leaving your current apps. 1.
5 Navigating the screen Depending on your computer model, you can navigate the computer screen using one or more methods. ● Use touch gestures directly on the computer screen. ● Use touch gestures on the touchpad. ● Use an optional mouse or keyboard (purchased separately). ● Use an on-screen keyboard. ● Use a pointing stick. Using touchpad and touch screen gestures The touchpad helps you navigate the computer screen and control the pointer using simple touch gestures.
Two-finger slide (touchpad and precision touchpad) Place two fingers slightly apart on the touchpad zone and then drag them up, down, left, or right to move up, down, or sideways on a page or image. Two-finger tap (touchpad and precision touchpad) Tap two fingers on the touchpad zone to open the options menu for the selected object. NOTE: The two-finger tap performs the same function as right-clicking with a mouse.
Four-finger tap (touchpad and precision touchpad) By default, the four-finger tap opens the Action Center. Tap four fingers on the touchpad zone to perform the gesture. To change the function of this gesture on a precision touchpad, select Start, select Settings, select Devices, and then select touchpad. Under Four-finger gestures, in the Taps box, select a gesture setting. Three-finger swipe (touchpad and precision touchpad) By default, the three-finger swipe switches between open apps and the desktop.
One-finger slide (touch screen) Use the one-finger slide to pan or scroll through lists and pages, or to move an object. ● To scroll across the screen, lightly slide one finger across the screen in the direction you want to move. ● To move an object, press and hold your finger on an object, and then drag your finger to move the object. Using an optional keyboard or mouse An optional keyboard or mouse allows you to type, select items, scroll, and perform the same functions as you do using touch gestures.
6 Managing power Your computer can operate on either battery power or external power. When the computer is running on battery power and an external power source is not available to charge the battery, it is important to monitor and conserve the battery charge. Some power management features described in this chapter might not be available on your computer. Using Sleep and Hibernation Windows has two power-saving states, Sleep and Hibernation.
Initiating and exiting Hibernation (select products only) You can enable user-initiated Hibernation and change other power settings and timeouts using Power Options. 1. Right-click the Power icon , and then select Power Options. 2. In the left pane, select Choose what the power buttons do (wording might vary by product). 3.
● If your computer has a user-replaceable battery (select products only), disconnect the computer from external power, and then remove the battery. Using the Power icon and Power Options Different Power icons indicate whether the computer is running on battery or external power. Placing the mouse pointer over the icon reveals a message if the battery has reached a low or critical battery level. The Power icon is located on the Windows taskbar.
1. Type support in the taskbar search box, and then select the HP Support Assistant app. – or – Select the question mark icon in the taskbar. 2. Select Troubleshooting and fixes, and then in the Diagnostics section, select HP Battery Check. If HP Battery Check indicates that your battery should be replaced, contact support.
● AC adapter ● Optional docking device or expansion product ● Optional power adapter purchased as an accessory from HP Resolving a low battery level when no power source is available Save your work and shut down the computer. Resolving a low battery level when the computer cannot exit Hibernation When the battery level is low and you cannot bring the computer out of Hibernation, connect the AC adapter. 1. Connect the AC adapter to the computer and to external power. 2.
When you connect the computer to external power: ● The battery begins to charge. ● The Power icon changes appearance. When you disconnect external power: 34 ● The computer switches to battery power. ● The Power icon Chapter 6 Managing power changes appearance.
7 Maintaining your computer The content in this chapter contains cross-platform information and cannot be modified unless there is a technical error or could cause bodily harm to a user. Performing regular maintenance keeps your computer in optimal condition. This chapter explains how to use tools like Disk Defragmenter and Disk Cleanup. It also provides instructions for updating programs and drivers, steps to clean the computer, and tips for traveling with (or shipping) the computer.
Identifying HP 3D DriveGuard status The hard drive light on the computer changes color to show that the drive in a primary hard drive bay, the secondary hard drive bay (select products only), or both are parked. Updating programs and drivers HP recommends that you update your programs and drivers on a regular basis. Updates can resolve issues and bring new features and options to your computer. For example, older graphics components might not work well with the most recent gaming software.
Cleaning your computer Cleaning your computer regularly removes dirt and debris so that your device continues to operate at its best. Use the following information to safely clean the external surfaces of your computer. Enabling HP Easy Clean (select products only) HP Easy Clean helps you to avoid accidental input while you clean the computer surfaces. This software disables devices such as the keyboard, touch screen, and touchpad for a preset amount of time so that you can clean all computer surfaces. 1.
See Cleaning your computer with a disinfectant on page 38 for recommended steps to clean the high-touch, external surfaces on your computer to help prevent the spread of harmful bacteria and viruses. Cleaning your computer with a disinfectant The World Health Organization (WHO) recommends cleaning surfaces, followed by disinfection, as a best practice for preventing the spread of viral respiratory illnesses and harmful bacteria.
● Do not expose the wood to sun or moisture for long periods of time. ● If the wood becomes wet, dry it by dabbing with an absorbent, lint-free cloth. ● Avoid contact with any substance that might dye or discolor the wood. ● Avoid contact with sharp objects or rough surfaces that might scratch the wood. See Removing dirt and debris from your computer on page 37 for the recommended steps to clean the hightouch, external surfaces on your computer.
8 Securing your computer and information The content in this chapter contains cross-platform information and cannot be modified unless there is a technical error or could cause bodily harm to a user. Computer security is essential for protecting the confidentiality, integrity, and availability of your information.
Setting Setup Utility (BIOS) passwords BIOS passwords provide additional layers of security for your computer. Table 8-2 Types of BIOS passwords and their functions Password Function Administrator password ● Must be entered each time you access Setup Utility (BIOS). ● If you forget your administrator password, you cannot access Setup Utility (BIOS). ● Must be entered each time you turn on or restart the computer. ● If you forget your power-on password, you cannot turn on or restart the computer.
3. Under Windows Hello Fingerprint or Windows Hello Face, select Set up. 4. Select Get Started, and then follow the on-screen instructions to enroll your fingerprint or facial ID and set up a PIN. IMPORTANT: To prevent fingerprint logon issues, be sure when you register your fingerprint that all sides of your finger are registered by the fingerprint reader. NOTE: The PIN is not limited in length. The default setting is for numbers only.
IMPORTANT: Microsoft sends out alerts regarding Windows updates, which may include security updates. To protect the computer from security breaches and computer viruses, install all updates from Microsoft as soon as you receive an alert. You can install these updates automatically. To view or change the settings: 1. Select the Start button, select Settings, and then select Update & Security. 2. Select Windows Update, and then follow the on-screen instructions. 3.
9 Using Setup Utility (BIOS) The content in this chapter contains crossplatform information and cannot be modified unless there is a technical error or could cause bodily harm to a user. Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer).
Preparing for a BIOS update Be sure to follow all prerequisites before downloading and installing a BIOS update. IMPORTANT: To reduce the risk of damage to the computer or an unsuccessful installation, download and install a BIOS update only when the computer is connected to reliable external power using the AC adapter. Do not download or install a BIOS update while the computer is running on battery power, docked in an optional docking device, or connected to an optional power source.
NOTE: After a message on the screen reports a successful installation, you can delete the downloaded file from your hard drive.
10 Using HP PC Hardware Diagnostics The content in this chapter contains cross-platform information and cannot be modified unless there is a technical error or could cause bodily harm to a user. You can use the HP PC Hardware Diagnostics utility to determine whether your computer hardware is running properly.
1. Type support in the taskbar search box, and then select the HP Support Assistant app. – or – Select the question mark icon in the taskbar. 2. Select Troubleshooting and fixes. 3. Select Diagnostics, and then select HP PC Hardware Diagnostics Windows. 4. When the tool opens, select the type of diagnostic test that you want to run, and then follow the onscreen instructions. NOTE: To stop a diagnostic test, select Cancel.
NOTE: For some products, you might have to download the software to a USB flash drive by using the product name or number. 1. Go to http://www.hp.com/support. 2. Select Software and Drivers, select your type of product, and then enter the product name or number in the search box that is displayed. 3. In the Diagnostics section, select Download, and then follow the on-screen instructions to select the specific Windows diagnostics version to be downloaded to your computer or USB flash drive.
1. Turn on or restart the computer, and quickly press esc. 2. Press f2. The BIOS searches three places for the diagnostic tools, in the following order: a. Connected USB flash drive NOTE: To download the HP PC Hardware Diagnostics UEFI tool to a USB flash drive, see Downloading the latest HP PC Hardware Diagnostics UEFI version on page 50. 3. b. Hard drive c.
Using Remote HP PC Hardware Diagnostics UEFI settings (select products only) Remote HP PC Hardware Diagnostics UEFI is a firmware (BIOS) feature that downloads HP PC Hardware Diagnostics UEFI to your computer. It can then execute the diagnostics on your computer, and it might upload results to a preconfigured server. For more information about Remote HP PC Hardware Diagnostics UEFI, go to http://www.hp.com/go/ techcenter/pcdiags, and then select Find out more.
3. Make your customization selections. 4. Select Main, and then Save Changes and Exit to save your settings. Your changes take effect when the computer restarts.
11 Backing up, restoring, and recovering The content in this chapter contains cross-platform information and cannot be modified unless there is a technical error or could cause bodily harm to a user. You can use Windows tools or HP software to back up your information, create a restore point, reset your computer, create recovery media, or restore your computer to its factory state. Performing these standard procedures can return your computer to a working state faster.
Creating a system restore System Restore is available in Windows. The System Restore software can automatically or manually create restore points, or snapshots, of the system files and settings on the computer at a particular point. When you use System Restore, it returns your computer to its state at the time you made the restore point. Your personal files and documents should not be affected.
To change the boot order: 1. Insert the HP Recovery media. 2. Access the system Startup menu. ● For computers or tablets with keyboards attached, turn on or restart the computer or tablet, quickly press esc, and then press f9 for boot options. ● For tablets without keyboards, turn on or restart the tablet, quickly press and hold the volume up button, and then select f9. ‒ or – Turn on or restart the tablet, quickly press and hold the volume down button, and then select f9. 3.
12 Electrostatic discharge The content in this chapter contains crossplatform information and cannot be modified unless there is a technical error or could cause bodily harm to a user. Electrostatic discharge is the release of static electricity when two objects come into contact—for example, the shock you receive when you walk across the carpet and touch a metal door knob. A discharge of static electricity from fingers or other electrostatic conductors may damage electronic components.
13 Specifications The content in this chapter contains crossplatform information and cannot be modified unless there is a technical error or could cause bodily harm to a user. When you travel with or store your computer, the input power ratings and operating specifications provide helpful information. Input power The power information in this section might be helpful if you plan to travel internationally with the computer.
NOTE: This product is designed for IT power systems in Norway with phase-to-phase voltage not exceeding 240 V rms. Operating environment Use the operating specifications for helpful information when you travel with or store your computer. Table 13-2 Operating environment specifications Factor Metric U.S.
14 Accessibility The content in this chapter contains crossplatform information and cannot be modified unless there is a technical error or could cause bodily harm to a user. HP's goal is to design, produce, and market products, services, and information that everyone everywhere can use, either on a stand-alone basis or with appropriate third-party assistive technology (AT) devices or applications.
International Association of Accessibility Professionals (IAAP) IAAP is a not-for-profit association focused on advancing the accessibility profession through networking, education, and certification. The objective is to help accessibility professionals develop and advance their careers and to better enable organizations to integrate accessibility into their products and infrastructure. As a founding member, HP joined to participate with other organizations to advance the field of accessibility.
● Microsoft Accessibility information (Windows 7, Windows 8, Windows 10, Microsoft Office) ● Google Products accessibility information (Android, Chrome, Google Apps) Standards and legislation Countries worldwide are enacting regulations to improve access to products and services for persons with disabilities.
● United States ● Canada ● Europe ● Australia Useful accessibility resources and links These organizations, institutions, and resources might be good sources of information about disabilities and age-related limitations. NOTE: This is not an exhaustive list. These organizations are provided for informational purposes only. HP assumes no responsibility for information or contacts you encounter on the internet. Listing on this page does not imply endorsement by HP.
● European Disability Forum ● Job Accommodation Network ● Microsoft Enable HP links These HP-specific links provide information that relates to disabilities and age-related limitations. HP comfort and safety guide HP public sector sales Contacting support HP offers technical support and assistance with accessibility options for customers with disabilities.
Index A AC adapter and battery light, identifying 4, 5 accessibility 59, 60, 61, 63 accessibility needs assessment 60 action key, identifying 11 action keys decrease screen brightness 13 help 12 HP Command Center app 13 identifying 12 increase screen brightness 13 keyboard backlight 13 mute microphone 13 mute volume mute 13 next track 13 pause 13 play 13 previous track 13 speaker volume 13 using 12 volume mute 13 airplane mode 16 airplane mode key 16 antivirus software, using 42 assistive technology (AT) fi
four-finger tap touchpad gesture 27 G gestures 25 Get Help in Windows 10 action key 12 GPS 18 H hardware, locating 3 HDMI port connecting 22 identifying 5 headphones, connecting 20 headsets, connecting 21 Hibernation exiting 30 initiated during critical battery level 32 initiating 30 high-definition devices, connecting 22, 24 HP 3D DriveGuard 35 HP Assistive Policy 59 HP Command Center app action key 13 HP Device as a Service (HP DaaS) 43 HP Fast Charge 31 HP Mobile Broadband activating 17 IMEI number 17 ME
USB Type-C power connector and Thunderbolt port with HP Sleep and Charge 6 USB Type-C Thunderbolt 21 power battery 31 external 33 power button, identifying 10, 12 power connector identifying 4, 5, 6 Power icon, using 31 power light, identifying 9 power settings, using 31 precision touchpad using 25 precision touchpad gestures four-finger swipe 27 four-finger tap 27 three-finger swipe 27 three-finger tap 26 two-finger slide 26 two-finger tap 26 previous track action key 13 product name and number, computer 1
using the keyboard and optional mouse 28 using the touchpad 25 V vents, identifying 10, 13, 14 video HDMI port 22 Thunderbolt port device 21 USB Type-C 24 wireless displays 24 video, using 21 volume adjusting 13 W Windows backup 53 recovery media 53 system restore point 53 Windows Hello 20 using 41 Windows key, identifying 11 Windows passwords 40 Windows tools, using 53 wired network (LAN) 19 wireless antennas, identifying 7 wireless button 16 wireless certification label 14 wireless controls button 16 oper