HP ProLiant DL360 Generation 4p Server (SAS Model) User Guide April 2005 (First Edition) Part Number 391001-001
© Copyright 2005 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. Microsoft, Windows, and Windows NT are U.S.
Contents Server component identification 7 Front panel components ....................................................................................................................... 7 Front panel LEDs and buttons.............................................................................................................. 8 Rear panel components ...................................................................................................................... 10 Rear panel LEDs and buttons.......
HP ProLiant DL360 Generation 4p Server (SAS Model) User Guide Installing the server into the rack ....................................................................................................... 36 Powering up and configuring the server ............................................................................................ 38 Installing the operating system........................................................................................................... 39 Registering the server....
Contents 5 HP Systems Insight Manager.................................................................................................. 74 Redundant ROM support........................................................................................................ 75 USB support and functionality ............................................................................................... 76 Diagnostic tools ................................................................................................
HP ProLiant DL360 Generation 4p Server (SAS Model) User Guide Regulatory compliance notices 113 Regulatory compliance identification numbers................................................................................ 113 Federal Communications Commission notice.................................................................................. 114 FCC rating label....................................................................................................................
Server component identification In this section Front panel components..................................................................................................................7 Front panel LEDs and buttons ........................................................................................................8 Rear panel components.................................................................................................................10 Rear panel LEDs and buttons .......................
HP ProLiant DL360 Generation 4p Server (SAS Model) User Guide Item Description 2 Multi-bay (DVD/CD/Diskette) drive 3 Power on/Standby button and system power LED 4 Front USB port 5 Hard drive bay 4 6 Hard drive bay 3 7 Hard drive bay 2 Front panel LEDs and buttons Item Description Status 1 Power On/Standby button and system power LED Green = System is on. Amber = System is shut down, but power is still applied.
Server component identification Item Description Status 3 Internal health LED Green = System health is normal. Amber = System is degraded. To identify the component in a degraded state, refer to "System board LEDs (on page 14)." Red = System critical. To identify the component in a critical state, refer to "System board LEDs (on page 14)." Off = System health is normal (when in standby mode). 4 External health LED (power supply) Green = Power supply health is normal.
HP ProLiant DL360 Generation 4p Server (SAS Model) User Guide Rear panel components Item Description 1* PCI-X expansion slot 1, 64-bit/133-MHz 3.3V (optional PCI Express slot 1, x8) 2* PCI-X expansion slot 2, 64-bit/133-MHz 3.
Server component identification * Depending on the model of the server, slot 1 or slot 2 will be pre-populated with a storage controller. If the expansion slot is populated with the standard PCI-X storage controller card, it should not be converted to PCI Express. Rear panel LEDs and buttons Item Description Status 1 iLO activity Green = Activity exists. Flashing green = Activity exists. Off = No activity exists. 2 iLO link Green = Link exists. Off = No link exists.
HP ProLiant DL360 Generation 4p Server (SAS Model) User Guide Item Description Status 6 10/100/1000 Green = Activity exists. NIC 1 activity Flashing green = Activity exists. Off = No activity exists. 7 Unit Identification button/LED Blue = Identification is activated. Flashing blue = System is being managed remotely. Off = Identification is deactivated.
Server component identification Item Description 7 Optical device/multi-bay connector 8 Power supply connector 9 Power supply signal connector 10 Remote management connector 11 PCI riser board assembly connector (for slot 2 riser board) 12 PCI riser board assembly connector (for slot 1 riser board) 13 System battery System maintenance switch Position Default Function S1 Off Off = iLO security is enabled. On = iLO security is disabled.
HP ProLiant DL360 Generation 4p Server (SAS Model) User Guide NMI switch The NMI switch allows administrators to perform a memory dump before performing a hard reset. Crash dump analysis is an essential part of eliminating reliability problems, such as hangs or crashes in operating systems, device drivers, and applications. Many crashes freeze a system, requiring you to do a hard reset. Resetting the system erases any information that would support root cause analysis.
Server component identification Item LED Description Status 3 DIMM 4B failure Amber = DIMM has failed. Off = DIMM is operating normally. 4 DIMM 3B failure Amber = DIMM has failed. Off = DIMM is operating normally 5 DIMM 2A failure Amber = DIMM has failed. Off = DIMM is operating normally. 6 DIMM 1A failure Amber = DIMM has failed. Off = DIMM is operating normally 7 Overtemperature Amber = System has reached cautionary or critical temperature level. Off = Temperature is OK.
HP ProLiant DL360 Generation 4p Server (SAS Model) User Guide Item LED Description Status 15 System diagnostic Refer to the HP Remote Lights-Out Edition II User Guide on the Documentation CD. 16 Online spare memory Amber = Failover has occurred. Online spare memory is in use. Green = Online spare memory is enabled, but not in use. Off = Online spare memory is disabled. 17 Riser interlock Amber = PCI riser assembly is not seated. Off = PCI riser assembly is seated.
Server component identification 17 System LED and color Internal Health LED color Status Processor failure, both sockets (Amber) Red Processor types are mismatched. PPM failure (Amber) Red PPM has failed. DIMM failure, slot X (Amber) Red • DIMM in slot X has failed. • DIMM in slot X is an unsupported type, and no valid memory exists in another bank. • DIMM in slot X has reached single-bit correctable error threshold. • DIMM in slot X is in a pre-failure condition.
HP ProLiant DL360 Generation 4p Server (SAS Model) User Guide System LED and color Internal Health LED color Status Power supply signal interlock (Amber) Red The power supply signal cable is not connected to the system board. Internal USB connector The front internal USB connector is located in the processor zone fan module. Item Description 1 USB connector 2 Front internal/external selector switch For more information, refer to "Internal USB Functionality (on page 77).
Server component identification 19 SAS and SATA device numbers Identifying the status of a hard drive When a drive is configured as a part of an array and connected to a powered-up controller, the condition of the drive can be determined from the illumination pattern of the hard drive status lights (LEDs).
HP ProLiant DL360 Generation 4p Server (SAS Model) User Guide SAS and SATA hard drive LED combinations 1 - Fault/UID LED (amber/blue) 2 - Online/Activity LED (green) Interpretation Flashing amber and blue On, off, or flashing The drive has failed, or a predictive failure alert has been received for this drive; it also has been selected by a management application. Blue On, off, or flashing The drive is operating normally, and it has been selected by a management application.
Server component identification Fan module locations Item Description 1 Power supply zone fan module 2 Processor zone fan module 21
Server operations In this section Powering up the server .................................................................................................................23 Processor zone fan module LED ..................................................................................................23 Powering down the server ............................................................................................................24 Extending the server from the rack..................................
HP ProLiant DL360 Generation 4p Server (SAS Model) User Guide Status Amber = One fan in this module has failed. Red = Multiple fans in this module have failed. Off = All fans in this module are operating normally. For power supply zone fan module LED information, refer to "System Board LEDs (on page 14)." Powering down the server WARNING: To reduce the risk of personal injury, electric shock, or damage to the equipment, remove the power cord to remove power from the server.
Server operations 25 Extending the server from the rack NOTE: If the optional cable management arm option is installed, you can extend the server without powering down the server or disconnecting peripheral cables and power cords. These steps are only necessary with the standard cable management solution. 1. Power down the server ("Powering down the server" on page 24). 2. Disconnect all peripheral cables and power cords from the server rear panel. 3.
HP ProLiant DL360 Generation 4p Server (SAS Model) User Guide b. Secure the server by tightening the thumbscrews. 6. Reconnect the peripheral cables and power cords. Removing the access panel WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives and the internal system components to cool before touching them. CAUTION: Do not operate the server for long periods without the access panel.
Server operations 27 Removing PCI riser board assembly CAUTION: To prevent damage to the server or expansion boards, power down the server and remove all AC power cords before removing or installing the PCI riser cage. NOTE: If the expansion slot is populated with the standard PCI-X storage controller card, it should not be converted to PCI Express. 1. Power down the server ("Powering down the server" on page 24). 2.
HP ProLiant DL360 Generation 4p Server (SAS Model) User Guide Installing PCI riser board assembly CAUTION: To prevent damage to the server or expansion boards, power down the server and remove all AC power cords before removing or installing the PCI riser board. IMPORTANT: Be sure that all DIMM slot latches are closed to provide adequate clearance before installing the PCI riser board assembly with a half-length expansion board.
Server setup In this section Optional installation services........................................................................................................29 Rack planning resources...............................................................................................................30 Optimum environment..................................................................................................................31 Rack warnings .......................................................
HP ProLiant DL360 Generation 4p Server (SAS Model) User Guide – HP ProLiant Essentials (HP SIM and RDP) – VMWare • Integrated hardware and software support – Critical Service – Proactive 24 – Support Plus – Support Plus 24 • Startup and implementation services for both hardware and software For more information on Care Packs, refer to the HP website (http://www.hp.com/hps/carepack/servers/cp_proliant.html).
Server setup • 31 The Rack Products Documentation CD enables you to view, search, and print documentation for HP and Compaq branded racks and rack options. It also helps you set up and optimize a rack in a manner that best fits your environment. If you intend to deploy and configure multiple servers in a single rack, refer to the white paper on high-density deployment on the HP website (http://www.hp.com/products/servers/platforms).
HP ProLiant DL360 Generation 4p Server (SAS Model) User Guide CAUTION: Always use blanking panels to fill empty vertical spaces in the rack. This arrangement ensures proper airflow. Using a rack without blanking panels results in improper cooling that can lead to thermal damage. The Compaq 9000 and 10000 Series racks provide proper server cooling from flow-through perforations in the front and rear doors that provide 64 percent open area for ventilation.
Server setup • Do not permit optional equipment to impede airflow around the server or to increase the internal rack temperature beyond the maximum allowable limits. • Do not exceed the manufacturer’s TMRA. 33 Power requirements Installation of this equipment must comply with local and regional electrical regulations governing the installation of information technology equipment by licensed electricians.
HP ProLiant DL360 Generation 4p Server (SAS Model) User Guide For more information on the hot-plug power supply and calculators to determine server power consumption in various system configurations, refer to the HP Enterprise Configurator website (http://h30099.www3.hp.com/configurator/). Electrical grounding requirements The server must be grounded properly for proper operation and safety.
Server setup • The leveling jacks are extended to the floor. • The full weight of the rack rests on the leveling jacks. • The stabilizing feet are attached to the rack if it is a single-rack installation. • The racks are coupled together in multiple-rack installations. • Only one component is extended at a time. A rack may become unstable if more than one component is extended for any reason.
HP ProLiant DL360 Generation 4p Server (SAS Model) User Guide • Hardware options • Operating system or application software Installing hardware options Install any hardware options before initializing the server. For options installation information, refer to the option documentation. For server-specific information, refer to "Hardware options installation (on page 41).
Server setup WARNING: To reduce the risk of electric shock, fire, or damage to the equipment, do not plug telephone or telecommunications connectors into RJ-45 connectors. Item Description 1* PCI-X expansion slot 1, 64-bit/133-MHz 3.3V (optional PCI Express slot 1, x8) 2* PCI-X expansion slot 2, 64-bit/133-MHz 3.
HP ProLiant DL360 Generation 4p Server (SAS Model) User Guide * Depending on the model of the server, slot 1 or slot 2 will be pre-populated with a storage controller. If the expansion slot is populated with the standard PCI-X storage controller card, it should not be converted to PCI Express. Use the strain relief clip from the server hardware kit to secure the power cord, as illustrated. Powering up and configuring the server To power up the server, press the Power On/Standby button.
Server setup 39 Installing the operating system To operate properly, the server must have a supported operating system. For the latest information on supported operating systems, refer to the HP website (http://www.hp.com/go/supportos). Two methods are available to install an operating system on the server: • SmartStart assisted installation—Insert the SmartStart CD into the CD-ROM drive and reboot the server.
Hardware options installation In this section Introduction ..................................................................................................................................41 Processor option ...........................................................................................................................41 Memory options............................................................................................................................44 Hard drive options .............
HP ProLiant DL360 Generation 4p Server (SAS Model) User Guide CAUTION: To prevent thermal instability and damage to the server, do not separate the processor from the heatsink. The processor, heatsink, and retaining clip make up a single assembly. CAUTION: To prevent possible server malfunction and damage to the equipment, do not mix processors of different types. To install the component: 1. Power down the server ("Powering down the server" on page 24). 2.
Hardware options installation 5. Remove the protective cover from the processor. 6. Align the holes in the processor assembly with the guiding pins on the mounting bracket. CAUTION: To prevent possible server malfunction or damage to the equipment, be sure to align the processor pins with the corresponding holes in the socket.
HP ProLiant DL360 Generation 4p Server (SAS Model) User Guide 7. Install the processor assembly and close the processor locking lever and processor retaining clips. 8. Install the access panel ("Extending the server from the rack" on page 25, "Installing the access panel" on page 26). To remove the processor, reverse the installation procedure. Memory options You can expand server memory by installing PC2-3200 DDR2 SDRAM DIMMs. The system supports up to six ECC Registered DDR2 SDRAM DIMMs.
Hardware options installation 45 NOTE: When configuring the memory sub-system to run in Online Spare mode, only single rank DIMMs can be installed in the system. Online Spare Mode will not work with dual rank DIMMs installed in the system. DIMM guidelines Observe the following DIMM installation guidelines: • All DIMMs must be PC2-3200 DDR2 SDRAM DIMMs. • Both DIMM slots in a memory bank must be populated. • Both DIMMs in a memory bank must be identical.
HP ProLiant DL360 Generation 4p Server (SAS Model) User Guide In the online spare configuration, the ROM automatically configures the last populated bank as the spare memory. If only banks A and B are populated, bank B is the spare bank. If banks A, B, and C are populated, bank C is the spare bank.
Hardware options installation 6. Install the DIMM. 7. If removed, reinstall the half-length expansion board ("Installing an expansion board" on page 55). 8. Install the access panel ("Extending the server from the rack" on page 25, "Installing the access panel" on page 26). 9. If you are installing DIMMs in an online spare configuration, use RBSU to configure this feature ("Configuring online spare memory" on page 67).
HP ProLiant DL360 Generation 4p Server (SAS Model) User Guide Removing a hard drive blank CAUTION: To prevent improper cooling and thermal damage, do not operate the server unless all bays are populated with either a component or a blank. SAS and SATA hard drive guidelines When adding SAS hard drives to the server, observe the following general guidelines: • The server supports four SAS or SATA hot-plug hard drives. • The system automatically sets all drive numbers.
Hardware options installation 49 Installing a SAS or SATA hot-plug hard drive 1. Power down the server ("Powering down the server" on page 24). 2. Remove the existing hard drive blank or hard drive from the drive bay ("Removing a hard drive blank" on page 48). 3. Open the release latch to prepare the drive for installation. 4. Install the drive. 5. Determine the status of the drive by observing the drive LEDs ("Identifying the status of a hard drive" on page 19). 6. Resume normal server operations.
HP ProLiant DL360 Generation 4p Server (SAS Model) User Guide NOTE: Access to the ejector button is intentionally restricted. Push the ejector button with a small flat object such as a key or pen to eject the optical device. 3. Install the multi-bay device drive fully into the empty bay until it clicks.
Hardware options installation Redundant hot-plug AC power supply option CAUTION: To prevent improper cooling and thermal damage, do not operate the server unless all bays are populated with either a component or a blank. 1. Unfasten the cable management solution to access the power supply bays. 2. Remove the power supply blank. 3. Remove the protective cover from the connector pins on the power supply.
HP ProLiant DL360 Generation 4p Server (SAS Model) User Guide WARNING: To reduce the risk of electric shock or damage to the equipment, do not connect the power cord to the power supply until the power supply is installed. 4. Install the redundant power supply into the bay until it clicks. 5. Connect the power cord to the power supply.
Hardware options installation 53 6. Use the strain relief clip from the server hardware kit to secure the power cord, as illustrated. 7. Route the power cords through the cable management solution. 8. Connect the power cord to the power source. 9. Be sure that the power supply LED is green ("Rear panel LEDs and buttons" on page 11). 10. Be sure that the front panel external health LED is green ("Front panel LEDs and buttons" on page 8).
HP ProLiant DL360 Generation 4p Server (SAS Model) User Guide PCI expansion slot definitions Slot* Board Size Connector Interconnect PCI-X expansion slot 1 Half-length 133 MHz, 3.3 V 64-bit PCI-X expansion slot 2 Full-length 133 MHz, 3.
Hardware options installation 55 5. Remove the expansion board. Installing an expansion board 1. Power down the server ("Powering down the server" on page 24). 2. Extend the server from the rack, if applicable ("Extending the server from the rack" on page 25). 3. Remove the access panel ("Removing the access panel" on page 26). 4. Remove the PCI riser board assembly ("Removing PCI riser board assembly" on page 27). 5. Remove the expansion slot cover from the PCI riser board assembly. 6.
HP ProLiant DL360 Generation 4p Server (SAS Model) User Guide 8. Install the expansion board into the slot until it seats firmly. IMPORTANT: If the expansion board ships with an extender bracket, remove it from the expansion board before inserting the board into the expansion slot of the PCI riser board assembly. IMPORTANT: Be sure that all DIMM slot latches are closed to provide adequate clearance before installing the PCI riser board assembly with a half-length expansion board. 9.
Hardware options installation 57 5. Remove the expansion slot cover from the slot, if installed ("Installing an expansion board" on page 55). 6. Remove the expansion board from the slot, if installed. 7. Remove the applicable PCI riser boards from the assembly: IMPORTANT: When removing the two parts of the riser board, pay attention to the orientation of the slots on each side. This information is important for subsequent procedures. a.
HP ProLiant DL360 Generation 4p Server (SAS Model) User Guide 8. Identify the differences between the two PCI Express riser boards. Item Description 1 Riser board with x8 connector for full-length expansion boards 2 Riser board with x8 connector for half-length expansion boards 9.
Hardware options installation 59 a. Install the riser board with the slot for full-length boards onto the assembly. b. Repeat the previous step for the riser board with the slot for half-length expansion boards, if needed. 10. Install the PCI Express expansion board ("Installing an expansion board" on page 55). 11. Install the PCI riser board assembly. IMPORTANT: The server will not power up if the PCI riser board assembly is not seated properly. 12.
Server cabling In this section Cabling overview..........................................................................................................................61 Server cable routing......................................................................................................................61 Cabling overview This section provides guidelines that help you make informed decisions about cabling the server and hardware options to optimize performance.
HP ProLiant DL360 Generation 4p Server (SAS Model) User Guide
Server software and configuration utilities In this section Configuration tools .......................................................................................................................63 Management tools ........................................................................................................................70 Diagnostic tools ............................................................................................................................
HP ProLiant DL360 Generation 4p Server (SAS Model) User Guide • Testing server hardware using the Insight Diagnostics Utility ("HP Insight Diagnostics" on page 78) • Installing software drivers directly from the CD. With systems that have internet connection, the SmartStart Autorun Menu provides access to a complete list of ProLiant system software.
Server software and configuration utilities 65 Configuration Replication Utility ConRep is shipped in the SmartStart Scripting Toolkit and is a program that works with RBSU to replicate hardware configuration on ProLiant servers. This utility is run during State 0, Run Hardware Configuration Utility, when doing a scripted server deployment. ConRep reads the state of the system environment variables to determine the configuration and then writes the results to an editable script file.
HP ProLiant DL360 Generation 4p Server (SAS Model) User Guide • To access RBSU, press the F9 key during power up when prompted in the upper right corner of the screen. • To navigate the menu system, use the arrow keys. • To make selections, press the Enter key. IMPORTANT: RBSU automatically saves settings when you press the Enter key. The utility does not prompt you for confirmation of settings before you exit the utility.
Server software and configuration utilities 67 For more information, refer to the HP ROM-Based Setup Utility User Guide on the Documentation CD or the HP website (http://www.hp.com/servers/smartstart). Boot options After the auto-configuration process completes, or after the server reboots upon exit from RBSU, the POST sequence runs, and then the boot option screen is displayed. This screen is visible for several seconds before the system attempts to boot from either a diskette, CD, or hard drive.
HP ProLiant DL360 Generation 4p Server (SAS Model) User Guide For more information on online spare memory, refer to the white paper on the HP website (http://www.compaq.com/support/techpubs/whitepapers/tm010301wp.html). NOTE: When configuring the memory sub-system to run in Online Spare mode, only single rank DIMMs can be installed in the system. Online Spare Mode will not work with dual rank DIMMs installed in the system.
Server software and configuration utilities • Viewing the current logical drive configuration • Deleting a logical drive configuration • Setting the controller to be the boot controller 69 If you do not use the utility, ORCA will default to the standard configuration. For more information regarding array controller configuration, refer to the controller user guide.
HP ProLiant DL360 Generation 4p Server (SAS Model) User Guide 3. Select Serial Number. The following warning is displayed: WARNING! WARNING! WARNING! The serial number is loaded into the system during the manufacturing process and should NOT be modified. This option should only be used by qualified service personnel. This value should always match the serial number sticker located on the chassis. 4. Press the Enter key to clear the warning. 5. Enter the serial number and press the Enter key. 6.
Server software and configuration utilities 71 Automatic Server Recovery ASR is a feature that causes the system to restart when a catastrophic operating system error occurs, such as a blue screen, ABEND, or panic. A system fail-safe timer, the ASR timer, starts when the System Management driver, also known as the Health Driver, is loaded. When the operating system is functioning properly, the system periodically resets the timer.
HP ProLiant DL360 Generation 4p Server (SAS Model) User Guide IMPORTANT: This utility supports operating systems that may not be supported by the server. For operating systems supported by the server, refer to the HP website (http://www.hp.com/go/supportos).
Server software and configuration utilities 73 To run iLO RBSU: 1. Restart or power up the server. 2. Press the F8 key when prompted during POST. The iLO RBSU runs. 3. Enter a valid iLO user ID and password with the appropriate iLO privileges (Administer User Accounts, Configure iLO Settings). Default account information is located on the iLO Default Network Settings tag. 4. Make and save any necessary changes to the iLO configuration. 5. Exit iLO RBSU.
HP ProLiant DL360 Generation 4p Server (SAS Model) User Guide Run the Erase Utility if you need to erase the system for the following reasons: • You want to install a new operating system on a server with an existing operating system. • You want to change the operating system selection. • You encounter a failure-causing error during the SmartStart installation. • You encounter an error when completing the steps of a factory-installed operating system installation.
Server software and configuration utilities 75 Redundant ROM support The server enables you to upgrade or configure the ROM safely with redundant ROM support. The server has a 4-MB ROM that acts as two, separate 2-MB ROMs. In the standard implementation, one side of the ROM contains the current ROM program version, while the other side of the ROM contains a backup version. NOTE: The server ships with the same version programmed on each side of the ROM.
HP ProLiant DL360 Generation 4p Server (SAS Model) User Guide 4. Install the access panel ("Extending the server from the rack" on page 25, "Installing the access panel" on page 26). 5. Power up the server ("Powering up the server" on page 23). 6. Wait for the server to emit two beeps. 7. Repeat steps 1 and 2. 8. Set positions 1, 5, and 6 of the system maintenance switch to Off. 9. Repeat steps 4 and 5. When the server boots, the system identifies whether the current ROM bank is corrupt.
Server software and configuration utilities • Diagnostics • DOS • Operating environments which do not provide native USB support 77 For more information on ProLiant USB support, refer to the HP website (http://h18004.www1.hp.com/products/servers/platforms/usb-support.html). Internal USB functionality An internal USB connector is available for use with USB drive keys only.
HP ProLiant DL360 Generation 4p Server (SAS Model) User Guide This utility supports operating systems that may not be supported by the server. For operating systems supported by the server, refer to the HP website (http://www.hp.com/go/supportos). If a significant change occurs between data-gathering intervals, the Survey Utility marks the previous information and overwrites the Survey text files to reflect the latest changes in the configuration.
Server software and configuration utilities 79 Integrated Management Log The IML records hundreds of events and stores them in an easy-to-view form. The IML timestamps each event with 1-minute granularity.
HP ProLiant DL360 Generation 4p Server (SAS Model) User Guide If you are installing a SmartStart-supported operating system, use the SmartStart software (on page 63) and its Assisted Path feature to install the operating system and latest driver support. NOTE: If you are installing drivers from the SmartStart CD or the Software Maintenance CD, refer to the SmartStart website (http://www.hp.com/servers/smartstart) to be sure that you are using the latest version of SmartStart.
Server software and configuration utilities Change control and proactive notification HP offers Change Control and Proactive Notification to notify customers 30 to 60 days in advance of upcoming hardware and software changes on HP commercial products. For more information, refer to the HP website (http://h18023.www1.hp.com/solutions/pcsolutions/pcn.html).
Battery replacement If the server no longer automatically displays the correct date and time, you may need to replace the battery that provides power to the real-time clock. Under normal use, battery life is 5 to 10 years. WARNING: The computer contains an internal lithium manganese dioxide, a vanadium pentoxide, or an alkaline battery pack. A risk of fire and burns exists if the battery pack is not properly handled. To reduce the risk of personal injury: • Do not attempt to recharge the battery.
HP ProLiant DL360 Generation 4p Server (SAS Model) User Guide 5. Remove the battery. IMPORTANT: Replacing the system board battery resets the system ROM to its default configuration. After replacing the battery, reconfigure the system through RBSU. To replace the component, reverse the removal procedure. For more information about battery replacement or proper disposal, contact an authorized reseller or an authorized service provider.
Troubleshooting In this section Troubleshooting resources............................................................................................................85 Server diagnostic steps .................................................................................................................86 Important safety information ........................................................................................................86 Preparing the server for diagnosis .............................
HP ProLiant DL360 Generation 4p Server (SAS Model) User Guide Server diagnostic steps This section covers the steps to take in order to diagnose a problem quickly. To effectively troubleshoot a problem, HP recommends that you start with the first flowchart in this section, "Start diagnosis flowchart (on page 92)," and follow the appropriate diagnostic path. If the other flowcharts do not provide a troubleshooting solution, follow the diagnostic steps in "General diagnosis flowchart (on page 95).
Troubleshooting This symbol indicates the presence of hazardous energy circuits or electric shock hazards. Refer all servicing to qualified personnel. WARNING: To reduce the risk of injury from electric shock hazards, do not open this enclosure. Refer all maintenance, upgrades, and servicing to qualified personnel. This symbol indicates the presence of electric shock hazards. The area contains no user or field serviceable parts. Do not open for any reason.
HP ProLiant DL360 Generation 4p Server (SAS Model) User Guide These symbols, on power supplies or systems, indicate that the equipment is supplied by multiple sources of power. WARNING: To reduce the risk of injury from electric shock, remove all power cords to completely disconnect power from the system. Warnings and cautions WARNING: Only authorized technicians trained by HP should attempt to repair this equipment.
Troubleshooting • Do not disable the power cord grounding plug. The grounding plug is an important safety feature. • Plug the power cord into a grounded (earthed) electrical outlet that is easily accessible at all times. • Unplug the power cord from the power supply to disconnect power to the equipment. • Do not route the power cord where it can be walked on or pinched by items placed against it.
HP ProLiant DL360 Generation 4p Server (SAS Model) User Guide Preparing the server for diagnosis 1. Be sure the server is in the proper operating environment with adequate power, air conditioning, and humidity control. Refer to the server documentation ("Environmental specifications" on page 123) for required environmental conditions. 2. Record any error messages displayed by the system. 3. Remove all diskettes and CDs from the media drives. 4.
Troubleshooting 91 Symptom information Before troubleshooting a server problem, collect the following information: • What events preceded the failure? After which steps does the problem occur? • What has been changed between the time the server was working and now? • Did you recently add or remove hardware or software? If so, did you remember to change the appropriate settings in the server setup utility, if necessary? • Has the server exhibited problem symptoms for a period of time? • If the pro
HP ProLiant DL360 Generation 4p Server (SAS Model) User Guide • If a fixed cable tray is available for the server, be sure the cords and cables connected to the server are correctly routed through the tray. • Be sure each device is properly seated. • If a device has latches, be sure they are completely closed and locked. • Check any interlock or interconnect LEDs that may indicate a component is not connected properly.
Troubleshooting Item Refer to 1 "General diagnosis flowchart (on page 95)" 2 "Power-on problems flowchart (on page 97)" 3 "POST problems flowchart (on page 100)" 4 "OS boot problems flowchart (on page 103)" 5 "Server fault indications flowchart (on page 106)" 93
HP ProLiant DL360 Generation 4p Server (SAS Model) User Guide
Troubleshooting 95 General diagnosis flowchart The General diagnosis flowchart provides a generic approach to troubleshooting. If you are unsure of the problem, or if the other flowcharts do not fix the problem, use the following flowchart. Item Refer to 1 "Symptom information (on page 91)" 2 "Loose connections (on page 91)" 3 "Service notifications (on page 91)" 4 Server maintenance and service guide, located on the Documentation CD or the HP website (http://www.hp.
HP ProLiant DL360 Generation 4p Server (SAS Model) User Guide
Troubleshooting Power-on problems flowchart Symptoms: • The server does not power on. • The system power LED is off or amber. • The external health LED is red or amber. • The internal health LED is red or amber. NOTE: For the location of server LEDs and information on their statuses, refer to the server documentation.
HP ProLiant DL360 Generation 4p Server (SAS Model) User Guide Item Refer to 5 "Integrated Management Log ("Power-on problems flowchart" on page 97)" in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website (http://www.hp.com/support). 6 "Power source problems" in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website (http://www.hp.com/support).
Troubleshooting 99
HP ProLiant DL360 Generation 4p Server (SAS Model) User Guide POST problems flowchart Symptoms: • Server does not complete POST NOTE: The server has completed POST when the system attempts to access the boot device.
Troubleshooting Item Refer to 7 • "Hardware problems" in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website (http://www.hp.com/support). • Server maintenance and service guide, located on the Documentation CD, or the HP website (http://www.hp.
HP ProLiant DL360 Generation 4p Server (SAS Model) User Guide
Troubleshooting OS boot problems flowchart Symptoms: • Server does not boot a previously installed operating system • Server does not boot SmartStart Possible Causes: • Corrupted operating system • Hard drive subsystem problem Item Refer to 1 HP ROM-Based Setup Utility User Guide (http://www.hp.
HP ProLiant DL360 Generation 4p Server (SAS Model) User Guide Item Refer to 8 • "Hardware problems" in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website (http://www.hp.com/support). • Server maintenance and service guide, located on the Documentation CD or the HP website (http://www.hp.
Troubleshooting 105
HP ProLiant DL360 Generation 4p Server (SAS Model) User Guide Server fault indications flowchart Symptoms: • Server boots, but a fault event is reported by Insight Management agents (on page 74) • Server boots, but the internal health LED or external health LED is red or amber NOTE: For the location of server LEDs and information on their statuses, refer to the server documentation.
Troubleshooting Item Refer to 6 • "Hard drive problems" in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website (http://www.hp.com/support). • Server maintenance and service guide, located on the Documentation CD, or the HP website (http://www.hp.com/products/servers/platforms) 7 "HP Insight Diagnostics (on page 78)" or in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website (http://www.hp.com/support).
HP ProLiant DL360 Generation 4p Server (SAS Model) User Guide
Troubleshooting 109 POST error messages and beep codes List of messages: Introduction to POST error messages.........................................................................................109 Introduction to POST error messages The error messages and codes in this section include all messages generated by ProLiant servers. Some messages are informational only and do not indicate an error. A server generates only the codes that are applicable to its configuration and options.
Electrostatic discharge In this section Preventing electrostatic discharge ..............................................................................................111 Grounding methods to prevent electrostatic discharge...............................................................112 Preventing electrostatic discharge To prevent damaging the system, be aware of the precautions you need to follow when setting up the system or handling parts.
HP ProLiant DL360 Generation 4p Server (SAS Model) User Guide Grounding methods to prevent electrostatic discharge Several methods are used for grounding. Use one or more of the following methods when handling or installing electrostatic-sensitive parts: • Use a wrist strap connected by a ground cord to a grounded workstation or computer chassis. Wrist straps are flexible straps with a minimum of 1 megohm ±10 percent resistance in the ground cords.
Regulatory compliance notices In this section Regulatory compliance identification numbers ..........................................................................113 Federal Communications Commission notice ............................................................................114 Declaration of conformity for products marked with the FCC logo, United States only ...........115 Modifications.........................................................................................................
HP ProLiant DL360 Generation 4p Server (SAS Model) User Guide Federal Communications Commission notice Part 15 of the Federal Communications Commission (FCC) Rules and Regulations has established Radio Frequency (RF) emission limits to provide an interference-free radio frequency spectrum. Many electronic devices, including computers, generate RF energy incidental to their intended function and are, therefore, covered by these rules.
Regulatory compliance notices 115 Class B equipment This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications.
HP ProLiant DL360 Generation 4p Server (SAS Model) User Guide • Hewlett-Packard Company P. O. Box 692000, Mail Stop 510101 Houston, Texas 77269-2000 • 1-281-514-3333 To identify this product, refer to the part, series, or model number found on the product. Modifications The FCC requires the user to be notified that any changes or modifications made to this device that are not expressly approved by Hewlett-Packard Company may void the user’s authority to operate the equipment.
Regulatory compliance notices 117 European Union regulatory notice This product complies with the following EU Directives: • Low Voltage Directive 73/23/EEC • EMC Directive 89/336/EEC Compliance with these directives implies conformity to applicable harmonized European standards (European Norms) which are listed on the EU Declaration of Conformity issued by Hewlett-Packard for this product or product family.
HP ProLiant DL360 Generation 4p Server (SAS Model) User Guide Japanese notice BSMI notice
Regulatory compliance notices 119 Korean notice A&B Class A equipment Class B equipment Laser compliance This product may be provided with an optical storage device (that is, CD or DVD drive) and/or fiber optic transceiver. Each of these devices contains a laser that is classified as a Class 1 Laser Product in accordance with US FDA regulations and the IEC 60825-1. The product does not emit hazardous laser radiation.
HP ProLiant DL360 Generation 4p Server (SAS Model) User Guide • Do not try to open the module enclosure. There are no userserviceable components inside. • Do not operate controls, make adjustments, or perform procedures to the laser device other than those specified herein. • Allow only HP Authorized Service technicians to repair the unit. The Center for Devices and Radiological Health (CDRH) of the U.S. Food and Drug Administration implemented regulations for laser products on August 2, 1976.
Regulatory compliance notices 121 Taiwan battery recycling notice The Taiwan EPA requires dry battery manufacturing or importing firms in accordance with Article 15 of the Waste Disposal Act to indicate the recovery marks on the batteries used in sales, giveaway or promotion. Contact a qualified Taiwanese recycler for proper battery disposal.
Server specifications In this section Environmental specifications .....................................................................................................123 Server specifications...................................................................................................................123 Environmental specifications Temperature range* Specification Operating 10°C to 35°C (50°F to 95°F) Shipping -40°C to 70°C (-40°F to 158°F) Maximum wet bulb temperature 28°C (82.
HP ProLiant DL360 Generation 4p Server (SAS Model) User Guide Input requirement Specification Rated input voltage 100 VAC to 240 VAC Rated input frequency 50 Hz to 60 Hz Rated input current 5.5A (@120VAC) 2.
Technical support In this section Customer self repair....................................................................................................................125 Related documents......................................................................................................................125 HP contact information...............................................................................................................
HP ProLiant DL360 Generation 4p Server (SAS Model) User Guide • In Canada, call 1-800-263-5868. • In other locations, refer to the HP website (http://www.hp.com). For HP technical support: • In North America: – Call 1-800-HP-INVENT (1-800-474-6836). This service is available 24 hours a day, 7 days a week. For continuous quality improvement, calls may be recorded or monitored. – If you have purchased a Care Pack (service upgrade), call 1-800-6333600.
Acronyms and abbreviations ABEND abnormal end ACU Array Configuration Utility ASR Automatic Server Recovery BBWC battery-backed write cache DDR double data rate DU driver update EFS Extended Feature Supplement IEC International Electrotechnical Commission
HP ProLiant DL360 Generation 4p Server (SAS Model) User Guide iLO Integrated Lights-Out IML Integrated Management Log IPL initial program load IRQ interrupt request MPS multi-processor specification NEMA National Electrical Manufacturers Association NFPA National Fire Protection Association NIC network interface controller NVRAM non-volatile memory ORCA Option ROM Configuration for Arrays
Acronyms and abbreviations PCI Express peripheral component interconnect express PCI-X peripheral component interconnect extended PDU power distribution unit POST Power-On Self Test PPM Processor Power Module PSP ProLiant Support Pack PXE preboot eXecution environment RBSU ROM-Based Setup Utility RILOE II Remote Insight Lights-Out Edition II SATA serial ATA 129
HP ProLiant DL360 Generation 4p Server (SAS Model) User Guide SCSI small computer system interface SDRAM synchronous dynamic RAM SIM Systems Insight Manager SIMM single inline memory module SPM system power module SSD support software diskette TMRA recommended ambient operating temperature UID unit identification USB universal serial bus VCA version control agent
Acronyms and abbreviations VHDCI very high density cable interconnect WOL Wake-on LAN 131
Index crash dump analysis 14 CSR (customer self repair) 125 customer self repair 125 D A AC power supply 51 access panel 26 additional information 109, 125 ADU (Array Diagnostic Utility) 78 array, configuring 48 ASR (Automatic Server Recovery) 71, 127 authorized reseller 125 auto-configuration process 66 Automatic Server Recovery (ASR) 71, 127 Autorun Menu 63 DC power supply 12 diagnosing problems 86, 92 diagnostic steps 86, 92 diagnostic tools 63, 71, 77, 78 diagnostics utility 78 DIMM slot LEDs 14
HP ProLiant DL360 Generation 4p Server (SAS Model) User Guide G Korean notices 119 general diagnosis flowchart 95 grounding methods 112 grounding requirements 34 L H hard drive blanks 48 hard drive LEDs 19 hard drives 7, 48 hard drives, determining status of 19 hardware options 41 hardware options installation 36, 41 health driver 71 health LEDs 8 help resources 125 HP Insight Diagnostics 78 HP ProLiant Essentials Foundation Pack 74 HP Systems Insight Manager, overview 74 laser devices 119 LEDs 7
Index P PCI riser board 27 phone numbers 125 POST error messages 109 POST problems flowchart 100 power connectors, internal 12 power converter module cabling 61 power cord 88 power cord connector 14 power distribution unit 34 power LEDs, system 8, 14 Power On/Standby button 7, 8, 23, 24 power supplies 10, 11, 51 power supply LEDs 11, 16 power supply signal connector 12 power supply zone fans 21 powering down 24 powering up 23, 65 PPM (Processor Power Module) 41 PPM failure LEDs 14, 16 problem diagnosis 85,
HP ProLiant DL360 Generation 4p Server (SAS Model) User Guide T Taiwan battery recycling notice 121 technical support 125 telephone numbers 125 temperature requirements 32, 123 temperature, overtemperature LED 14, 16 troubleshooting 85 troubleshooting sequence 86, 92 U UID LEDs 7, 10, 11, 24 updating the system ROM 75 USB connectors 10 USB support 76 utilities 63, 65, 68, 71, 72, 73, 74, 77, 78 utilities, deployment 64, 65 V ventilation 31 VHDCI SCSI connector 10 video connector 10 W warnings 34, 8
