hp psc 2400 photosmart series all-in-one reference guide
hp psc 2400 photosmart series all-in-one
© Copyright Hewlett-Packard Company 2003 All rights are reserved. No part of the document may be photocopied, reproduced, or translated to another language without the prior written consent of Hewlett-Packard Company. This product incorporates Adobe’s PDF technology, which contains an implementation of LZW licensed under U.S. Patent 4,558,302. Adobe and the Acrobat logo are either registered trademarks or trademarks of Adobe Systems Incorporated in the United States and/or other countries.
contents 1 hp psc overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 the hp psc 2400 series at a glance . . . . . . . . . . . . . . . . . . . . . . . . . . front panel overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . menu overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . use the hp director software to do more with your hp psc . . . . . . . . . . . 2 load originals and load paper . . . . . . . . .
contents 5 use the scan features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .51 scan an original . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .51 stop scanning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .53 6 use the fax features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55 send a fax . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .55 receive a fax. . .
contents print margin specifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . copy specifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . fax specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . photo memory card specifications . . . . . . . . . . . . . . . . . . . . . . . . scan specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . physical specifications . . . . . . . . . . . . . . . . . . . .
contents viii hp psc 2400 series
get help This Reference Guide contains information on using your HP PSC and provides additional troubleshooting assistance for the installation process. The Reference Guide also contains information on how to order supplies and accessories, technical specifications, support, and warranty information. The table below lists additional sources of information for your HP PSC. help description Setup Poster The Setup Poster provides instructions for setting up and configuring your HP PSC.
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hp psc overview Your HP PSC is ready when you are, as many features and functions of your HP PSC can be used without turning on your computer. Tasks such as making a copy, sending a fax, or printing photos from a photo memory card can be accomplished quickly and easily on your HP PSC. Tip: You can do more with your HP PSC by using the HP Photo & Imaging Director (HP Director) software that you installed on your computer during the initial setup.
hp psc overview chapter 1 the hp psc 2400 series at a glance 1 10 2 3 11 12 13 14 4 9 2 8 7 6 5 feature purpose 1 Lid 2 Color graphics display 3 Front panel 4 Memory card slots 5 Print-carriage access door 6 Input tray 7 Paper-length guide 8 Output tray 9 Paper-width guide 10 Glass 11 Power connection 12 USB port 13 Telephone and answering machine jacks 14 Rear cleanout door hp psc 2400 series
hp psc overview hp psc overview front panel overview 19 1 18 2 3 17 16 4 5 15 6 14 7 13 12 8 11 9 10 reference guide button purpose 1 Color Graphics Display: view menus, photos, and messages. 2 Cancel: stop a job, exit a menu, or exit settings. 3 Scan: select the scan function. When the button is lit, the scan function is selected. 4 Right Arrow: increase values, or go forward when viewing photos on the color graphics display. 5 Photo: select the photo function.
hp psc overview chapter 1 button purpose 8 Proof Sheet: print a proof sheet when a photo memory card has been inserted in a photo memory card slot. A proof sheet shows thumbnail views of all the photos on the photo memory card. You can select photos on the proof sheet, then print those photos by scanning the proof sheet. 9 Keypad: enter fax numbers, values, or text. 10 Start Black, Start Color: start a black or color copy, scan, fax, or photo memory card job.
hp psc overview hp psc overview menu overview The following diagram provides a quick reference to top-level menus that appear on the HP PSC color graphics display. Copy 1. Borderless 2. Reduce/Enlarge 3. Copy Quality 4. Paper Size 5. Paper Type 6. Lighter/Darker 7. Enhancements 8. Color Intensity 9. Set New Defaults Photo 1. Number of Copies 2. Borderless 3. Image Size 4. Paper Size 5. Paper Type 6. Layout Style 7. Borders and Frames 8. Transfer to computer 9. HP Instant Share 0.
hp psc overview chapter 1 Rotate Note: Pressing this button rotates the photo displayed in the color graphics display 90 degrees. Subsequent presses rotates the photo an additional 90 degrees. Proof Sheet 1. Print Proof Sheet 2. Scan Proof Sheet Setup 1. Print Report 2. Speed Dial Setup 3. Basic Fax Setup 4. Advanced Fax Setup 5. Tools 6. Network 7.
hp psc overview Tip: If the HP Director on your computer does not contain any icons, an error might have occurred during the software installation. To correct this, use the Control Panel in Windows to completely uninstall the HP Director software, and then reinstall the HP Director. For more information, see software and hardware installation troubleshooting on page 137.
chapter 1 hp psc overview feature purpose 9 Make Copies: use this feature to display the Copy dialog box where you can select the copy quality, number of copies, color, size, and then start a copy. 10 HP Gallery: use this feature to display the HP Photo & Imaging Gallery, where you can view and edit images, print photos in multiple sizes, make and print a photo album, share images through e-mail or a website, or make a multimedia CD.
hp psc overview hp psc overview 1 2 3 4 5 6 7 8 9 10 feature purpose 1 Unload AiO Images: use this feature to unload images from a photo memory card. 2 Scan Picture: use this feature to scan an image and display it in the HP Photo and Imaging Gallery. 3 Scan document: use this feature to scan text and display it in the selected destination text editing software program. 4 Make Copies: use this feature to make a copy in black and white or color.
chapter 1 hp psc overview ` ` Double-click the HP Photo and Imaging Director alias on the desktop. Double-click HP Photo and Imaging Director in the Applications:HewlettPackard:HP Photo and Imaging Software:HP Photo and Imaging Director folder. The HP Director displays only the icons that pertain to the selected device. For more information, see the onscreen hp photo and imaging help that came with your software.
load originals and load paper 2 You can load many different types and sizes of paper in your HP PSC, including photo paper, transparencies, continuous banner paper, and envelopes. You can also change settings for paper types and paper sizes to get the highest quality copies from your HP PSC.
chapter 2 3 Press Start Black or Start Color on the front panel to start the job. Note: Many of the Reduce/Enlarge options, such as Fit to Page or Poster, will not work correctly if the glass and lid backing are not clean. For more information, see clean the glass on page 79 and clean the lid backing on page 79. load originals & paper Tip: You can copy or scan oversized originals by completely removing the lid from your HP PSC.
load originals and load paper load the input tray Remove the output tray, and slide the paper-width and paper-length guides to their outermost positions. 2 Tap a stack of paper on a flat surface to align the edges, and then check to make sure all of the paper in the stack is the same size and type. 3 Slide the short edge of the paper forward into the input tray with the print side down until it stops. If you are using letterhead, insert the top of the page first with the print side down.
chapter 2 load originals & paper 6 Extend the output tray extender to prevent printed paper from falling out of the output tray. load envelopes This section describes the basic procedure for loading envelopes into your HP PSC. Do not use shiny or embossed envelopes, or envelopes that have clasps or windows. Note: Consult the help files in your word processing software for specific details on how to format text for printing on envelopes.
load originals and load paper load 4 by 6 inch (10 by 15 cm) photo paper The following describes the procedure for loading 4 by 6 inch (10 by 15 cm) photo paper into your HP PSC. Note: For the best results, use a recommended type of 4 by 6 inch (10 by 15 cm) photo paper. For more information, see recommended papers on page 16. In addition, for best results, set the paper type and paper size before printing. For more information, see set the paper type on page 17 and set the paper size on page 18.
load originals & paper chapter 2 3 Slide the paper-length and paper-width guides inward against the stack of cards until they stop. Make sure the cards fit within the tray (do not overload it). The stack should be no higher than the top of the paper-width guide. 4 Replace the output tray. recommended papers If you want the best print quality, HP recommends HP papers. Using paper that is too thin, paper that has a slick texture, or paper that stretches easily can cause paper jams.
load originals and load paper paper tips Labels (work only with printing) • Always use letter or A4 label sheets designed for use with HP inkjet products (such as Avery Inkjet Labels), and make sure that the labels are not over two years old. • Fan the stack of labels to make sure none of the pages are sticking together. • Place a stack of label sheets on top of standard paper in the input tray, print side down. Do not insert labels one sheet at a time.
chapter 2 set paper type from the photo menu 1 Press Photo twice, and then press 5. This displays the Photo Menu and selects Paper Type. 2 Press to highlight a paper type setting, and then press OK. set the paper size load originals & paper The following procedure describes how to set the paper size for Copy, Photo, and Fax options. Select the Paper Size setting that matches the paper or transparency film you are using.
load originals and load paper avoid jams To help avoid paper jams, follow these guidelines: Prevent curled or wrinkled paper by storing all supplies of media flat in a resealable bag. • Remove printed papers from the output tray frequently. • Ensure that media loaded in the input tray lay flat and the edges are not bent or torn. • Do not combine different paper types and paper sizes in the input tray; load the same paper type and paper size in the input tray.
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use a photo memory card 3 The HP PSC can access the memory cards used in almost any digital camera so you can print, store, manage, and share your digital photos in some very exciting ways.
chapter 3 The slots are configured as follows: Top left slot: CompactFlash (I, II) • Top right slot: Secure Digital, MultiMediaCard (MMC) • Bottom left slot: SmartMedia, xD (fits in top right of the slot) • Bottom right slot: Memory Stick, Magic Gate Memory Stick, Memory Stick Duo (with user-supplied adapter), Memory Stick Pro memory card • Warning! By default, Windows XP will format a memory card of 8 MB or less and 64 MB or more with the FAT32 format.
use a photo memory card 3 If there are photo files on the card that have never been transferred before, a pop-up on your computer asks you whether you want to save the photo files to your computer. 4 Click the option to save. This saves all the new photos from the memory card to your computer by using the HP PSC software. Note: You can also use the front panel to transfer memory card files to an attached computer. Press Photo, and then 8 to choose Transfer to computer.
chapter 3 Tip: You can optimize the quality of the photos you print with your HP PSC by purchasing a photo print cartridge. Remove the black print cartridge and insert the photo print cartridge in its place. With the tri-color print cartridge and photo print cartridge installed, you have a six-ink system, which provides enhanced quality photos. When you want to print regular text documents, swap the black print cartridge back in. For more information, see order supplies on page 77.
use a photo memory card Select the photos to print by using a dark pen or pencil to fill in the circles located underneath the thumbnail images on the proof sheet. 2 Select one layout style by filling in a circle in step 2 of the proof sheet. memory card 1 Note: If you need more control over print settings than the proof sheet provides, you can print photos directly from the front panel. See print photos directly from a memory card on page 28.
chapter 3 print photos by scanning a proof sheet Tip: Make sure the glass of the HP PSC is completely clean or the proof sheet might not scan properly. See clean the glass on page 79 for instructions. 1 Load the appropriate paper, such as photo paper, in the input tray. Make sure the same memory card you used to print a proof sheet is still in the slot when you scan that proof sheet. 2 Press Proof Sheet, and then press 2. This displays the Proof Sheet Menu and then selects Scan Proof Sheet.
use a photo memory card Number of Copies Copies: 1 > Press OK when done. Borderless 1. Off 2. On Paper Size 1. Letter 2. 4 x 6 3. A4 Paper Type 1. Automatic 2. Plain Paper 3. Premium Photo 4. Photo Paper 5. Everyday Photo 6. PhotQual Inkjet 7. Premium Inkjet 8. Brochure Glossy 9. Brochure Matte 0. Iron-On Layout Style 1. Paper Saver 2. Album (Portrait Page) 3. Album (Landscape Page) Set New Defaults 1. No 2. Yes memory card Borders & Frames 1. None 2. Rectangle (thin frame) 3.
chapter 3 select image size This setting lets you select the size of the photo image to be printed. select paper size This setting lets you select the paper size for the current print job. select paper type This setting lets you select the best paper type for the current print job. The default Automatic value lets the HP PSC detect and set the paper type using a sensor. The paper types shown in this setting vary depending on the paper size currently selected.
use a photo memory card Note: When printing photos, you should select options for the correct paper type and photo enhancement. See set photo print options on page 26 for details. You might also want to use the photo print cartridge for superior print quality. See work with print cartridges on page 80 for more information. You can do more than simply print your digital photos if you use the HP Photo & Imaging Gallery feature of the HP Director.
chapter 3 4 Press 2 to turn Borderless on. When the Borderless option is active, the Image Size, Layout Style, and Borders and Frames options become grayed out on the Photo Menu. Any choices on other menus that are unsupported for borderless printing are also grayed out. 5 Select a paper type and paper size from the Paper Type and Paper Size menus. Only choices appropriate to borderless printing are available. 6 Make sure you have photo paper of the appropriate size loaded in the paper tray.
use a photo memory card to print camera-selected photos 1 Insert the memory card into the appropriate slot on your HP PSC. If there are DPOF-tagged photos on the card, the Print DPOF Photos prompt appears on the color graphics display. 2 Do one of the following: – Press 1 to print all DPOF-tagged photos on the memory card. – Press 2 to bypass DPOF printing. view photos in a slide show The Slide Show button on the front panel lets you view all the photos on a memory card as a slide show.
chapter 3 share digital photos through hp instant share The HP PSC and its software can help you share photos with friends and family members: • Through e-mail • In online albums • As quality prints memory card This section contains the following topics: • share photos through e-mail on page 32 • share photos online through hp instant share (Windows only) on page 33 Note: You can only use HP Instant Share with the HP PSC if you have the HP PSC connected to a computer with Internet access and with
use a photo memory card share photos online through hp instant share (Windows only) You can share photos with family and friends by making them available in online albums at special websites through HP Instant Share. 1 Select one or more photos. 2 Press Photo, and then press 9. Your HP PSC transfers the selected photo(s) to the HP Gallery. The path and filename of the selected images are shown in the tray at the bottom of the window.
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use the copy features 4 The HP PSC enables you to produce high-quality color and black-and-white copies on a variety of paper types, including iron-on transfers. You can enlarge or reduce the size of an original to fit a specific paper size, adjust the copy’s darkness and color intensity, and use special features to create a poster, make many sizes of photos, and create transparencies.
chapter 4 increase copy speed or quality The HP PSC provides three options that affect copy speed and quality. • Normal delivers high-quality output and is the recommended setting for most of your copying. Normal copies faster than Best. • Best produces the highest quality for all paper and eliminates the banding (striping) effect that sometimes occurs in solid areas. Best copies more slowly than the other quality settings. • Fast copies faster than the Normal setting.
use the copy features Copy Menu 1. Borderless 2. Reduce/Enlarge 3. Copy Quality 4. Paper Size 5. Paper Type 6. Lighter/Darker 7. Enhancements 8. Color Intensity 9. Set New Defaults 3 Press OK to accept the settings as the new default settings. The settings you specify here are only saved on the HP PSC itself. They do not adjust the settings in the software.
chapter 4 make a 4 by 6 inch (10 by 15 cm) borderless copy of a photo For the best quality when copying a photo, make sure you select options for the correct paper type and photo enhancement. You might also want to use the photo print cartridge for superior print quality. With the tri-color and photo print cartridges installed, you have a six-ink system. See use a photo print cartridge on page 85 for more information. 1 Load your original photo face down on the right front corner of the glass.
use the copy features 6 Press to highlight 4 x 6, and then press OK. 7 Press 5 to select Paper Type from the Copy Menu. Copy Menu 1. Borderless ( 2. Reduce/Enlarge ) 3. Copy Quality 4. Paper Size 5. Paper Type 6. Lighter/Darker 7. Enhancements 8. Color Intensity 9. Set New Defaults Paper Type ( 1. Automatic ) ( 2. Plain Paper ) 3. Premium Inkjet 4. Premium Photo 5. Photo Paper 6. PhotoQual Inkjet 7. Everyday Photo 8. Transparency 9. Iron-On 0. Brochure Glossy *.
chapter 4 10 Press to highlight the Photo enhancement setting, and then press OK. 11 Press Start Color. The HP PSC makes a 4 by 6 inch (10 by 15 cm) borderless copy of your original photo, as shown below. You might find it easier to copy a photo by using the HP Director software that you installed with your HP PSC.
use the copy features copy a 4 by 6 inch (10 by 15 cm) photo onto a full-size page In addition to making actual size copies of an original, the Borderless feature can automatically enlarge or reduce your original to fill the paper loaded in the input tray. In this example, Borderless is used to enlarge a 4 by 6 inch (10 by 15 cm) photo to create a full-size borderless copy.
chapter 4 6 Press 4 to select Paper Size from the Copy Menu. Copy Menu 1. Borderless ( 2. Reduce/Enlarge ) 3. Copy Quality 4. Paper Size 5. Paper Type 6. Lighter/Darker 7. Enhancements 8. Color Intensity 9. Set New Defaults Paper Size* 1. Letter 2. 4 x 6 3. A4 *The paper sizes available vary by country/region. 7 Press 8 Press 5 to select Paper Type from the Copy Menu. to highlight Letter or A4, as appropriate, and then press OK. Paper Type ( 1. Automatic ) ( 2. Plain Paper ) 3. Premium Inkjet 4.
use the copy features 10 Press 7 to select Enhancements from the Copy Menu. Copy Menu 1. Borderless ( 2. Reduce/Enlarge ) 3. Copy Quality 4. Paper Size 5. Paper Type 6. Lighter/Darker 7. Enhancements 8. Color Intensity 9. Set New Defaults 11 Press Enhancements 1. Text 2. Photo 3. Mixed 4. None to highlight the Photo enhancement setting, and then press OK. 12 Press Start Color.
chapter 4 This selects Reduce/Enlarge and then selects Image Sizes. Copy Menu 1. Borderless 2. Reduce/Enlarge 3. Copy Quality 4. Paper Size 5. Paper Type 6. Lighter/Darker 7. Enhancements 8. Color Intensity 9. Set New Defaults Reduce/Enlarge 1. Actual Size 2. Fit to Page 3. Custom 100% 4. Image Sizes* 5. Poster *The image sizes available vary by country/region. 4 Press to highlight the size in which you want to copy the photo, and then press OK.
use the copy features 1 Load your original face down on the right front corner of the glass. 2 Press Copy twice, and then press 4. This displays the Copy Menu and then selects Paper Size. Copy Menu 1. Borderless 2. Reduce/Enlarge 3. Copy Quality 4. Paper Size 5. Paper Type 6. Lighter/Darker 7. Enhancements 8. Color Intensity 9. Set New Defaults Paper Size* 1. Letter 2. 4 x 6 3. A4 *The paper sizes available vary by country/region. 3 Press to highlight Letter, and then press OK.
chapter 4 copy a washed-out original Use Lighter/Darker to adjust the lightness and darkness of the copies you make. You can also adjust the color intensity to make colors on your copy more vivid or more subtle. 1 Load your original face down on the right front corner of the glass. 2 Press Copy twice, and then press 6. This displays the Copy Menu and then selects Lighter/Darker. The range of Lighter/Darker values appears as a scale on the color graphics display.
use the copy features 3 Press to highlight the Text enhancement setting, and then press OK. 4 Press Start Black or Start Color.
chapter 4 make a poster When you use the Poster feature, the HP PSC divides your original into sections and then enlarges the sections onto letter or A4 paper so you can assemble them into a poster. 1 Load your original face down on the right front corner of the glass. If you are copying a photo, position the photo on the glass so the long edge of the photo is along the front edge of the glass. 2 Press Copy twice to display the Copy Menu. 3 Press 2, and then press 5.
use the copy features 5 Press Start Black or Start Color. After you select the poster width, the HP PSC adjusts the length automatically to maintain the proportions of the original. Tip: If the original cannot be enlarged to the selected poster size because it exceeds the maximum zoom percentage, an error message appears that tells you the number of pages wide that are possible. Select a smaller poster size and make the copy again.
chapter 4 4 Press to highlight Iron-On, and then press OK. 5 Press Start Black or Start Color. When you select Iron-On as the paper type, the HP PSC automatically copies a mirror image of your original (as shown below) so that it will appear properly when you iron it onto the T-shirt. stop copying To stop copying, press Cancel on the front panel.
use the scan features 5 Scanning is the process of converting text and pictures into an electronic format for your computer. You can scan just about anything: photos, magazine articles, text documents, and even 3D objects, as long as you are careful not to scratch the glass. Because the scanned image or text is in an electronic format, you can bring it into your word processor or graphics application and modify it to suit your needs.
chapter 5 send the scan to a computer connected directly to the hp psc Follow these steps if your HP PSC is directly connected to a computer via a USB or parallel cable. 1 Load your original face down in the right front corner of the glass. 2 Press Scan, if it is not already lit. A Scan Menu appears, listing destinations that are set up to scan to. The default destination is whichever one you selected the last time you used this menu. Scan Menu 1. HP Photo & Imaging Gallery 2. HP Instant Share 3.
use the scan features send the scan to a memory card loaded in your hp psc You can send the scanned image to the memory card that is currently inserted in one of the memory card slots on the HP PSC. This enables you to use the photo memory card features to generate borderless prints and album pages from the scanned image. It also enables you to access the scanned image from other devices that support the memory card. 1 Load your original face down in the right front corner of the glass.
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use the fax features fax 6 Using your HP PSC, you can send and receive faxes, including color faxes. You can set up speed dials to send faxes quickly and easily to frequently used numbers. From the front panel, you can set a number of fax options, such as resolution and contrast.
chapter 6 enable fax confirmation fax By default, your HP PSC prints a report only if there is a problem with sending or receiving a fax. A confirmation message indicating whether an item was successfully sent appears briefly on the color graphics display after each transaction. If you need printed confirmation that your faxes are successfully sent, follow these instructions before sending any faxes. 1 Press Setup. 2 Press 1, then press 5. This selects Print Report and then selects Fax Report Setup.
use the fax features Press Start Black. Pressing Start Black scans the first page to memory. After the page has been scanned, the front panel prompts you to scan another page. 5 Press 1 (Yes) to fax another page or 2 (No) if you do not have another page to fax. fax 4 send a two-page black-and-white fax You can send a two-page (or more) fax in black and white from your HP PSC. Note: You can also send a color original or photo fax. For more information, see send a color original or photo fax on page 57.
fax chapter 6 2 Press Fax. The Enter Fax Number screen appears. 3 Enter the fax number. Tip: To enter a three-second pause within a number sequence, press the pound (#) button repeatedly, until a dash appears on the color graphics display. 4 If you are faxing a photo, it is recommended that you change the resolution to Photo. For information on changing the resolution, see change resolution on page 65. 5 Press Start Color.
use the fax features You can quickly and easily set up speed-dial entries from your computer by using the HP Director software. For information, see the onscreen hp photo & imaging help that came with your software. receive a fax Depending on how you set up your HP PSC, you can receive faxes automatically or manually. Your HP PSC is set to automatically print received faxes unless you have selected No Answer for the Rings to Answer setting.
chapter 6 Press until the number of rings before answering is highlighted. If you have an answering machine on this phone line, set your HP PSC to answer the phone after the answering machine. The number of rings to answer for the HP PSC should be greater than the number of rings to answer for the answering machine. You want the answering machine to answer before your HP PSC. The HP PSC monitors calls and will answer if it detects fax tones. 4 Press OK to accept the setting.
use the fax features receive a fax manually 1 When your HP PSC rings, pick up the handset of a telephone that is on the same telephone line as your HP PSC. 2 If you hear fax tones, do one of the following: – If your telephone is plugged into the back of the HP PSC, press Fax, and then Start Black or Start Color. – If your telephone is not plugged into the back of the HP PSC but is on the same telephone line, press 1 2 3 on your telephone. 3 Wait for the fax tones, and then hang up the telephone.
chapter 6 enter text fax The following list provides tips for entering text by using the keypad on the front panel. • Press the keypad numbers that correspond to the letters of a name. ABC 2 • The letters A, B, and C correspond to the number 2, and so on. Press a button multiple times to see a letter first in lowercase and then in uppercase. The first letter of a word is upper-cased automatically.
use the fax features generate automated reports Note: If you need printed confirmation each time your faxes are successfully sent, follow these instructions before sending any faxes. 1 Press Setup. 2 Press 1, then press 5. This selects Print Report and then selects the Fax Report Setup. Print Report 1. Last Transaction 2. Fax Log 3. Speed Dial List 4. Self-Test Report 5. Fax Report Setup Fax Report Setup 1. Every Error 2. Send Error 3. Receive Error 4. Every Fax 5. Send Only 6.
chapter 6 Press to scroll through the following report types: – 1. Last Transaction: prints details of the last fax transaction. – 2. Fax Log: prints a log of approximately the last 40 faxes transactions. – 3. Speed Dial List: prints a list of programmed speed-dial entries. – 4. Self-Test Report: prints a report to assist you in diagnosing print and alignment problems. For more information, see print a self-test report on page 81. – 5.
use the fax features 4 Enter the fax number to assign to that entry, and then press OK. fax Tip: To enter a three-second pause within a number sequence, press the pound (#) button repeatedly, until a dash appears on the color graphics display. 5 Enter the person’s or company’s name, and then press OK. For more information on entering text, see enter text on page 62. 6 After Enter Another? appears, press 1 (Yes), if you want to set up another number, or press 2 (No) to exit.
chapter 6 fax Resolution 1. Fine 2. Photo 3. Standard 5 Press to select a resolution setting: – Fine: this is the default setting. It provides high-quality text suitable for faxing most documents. – Photo: this setting provides the best quality fax when sending photographs. If you choose Photo, be aware that the faxing process takes longer to complete. When faxing photographs, we recommend that you choose Photo.
use the fax features Press 3. This selects Set New Defaults. 4 Press OK. fax 3 set fax options There are numerous fax options that you can set, such as controlling whether the HP PSC redials a busy number automatically. Review this section for information on changing fax options.
chapter 6 use error correction mode (ECM) fax ECM eliminates data lost due to poor phone lines by detecting errors that occur during transmission and automatically requesting retransmission of the erroneous portion. Phone charges are unaffected, or might even be reduced, on good phone lines. On poor phone lines, ECM increases sending time and phone charges, but sends the data much more reliably.
use the fax features If you connect your HP PSC to a line with distinctive ringing, have your telephone company assign one ring pattern to voice calls and another to fax calls. We recommend that you request double or triple rings for a fax number. fax 1 Verify that your HP PSC is set to answer fax calls automatically. For information, see set number of rings before answering on page 59. 2 Press Setup. 3 Press 4, then press 2. This selects Advanced Fax Setup and then selects Answer Ring Pattern.
chapter 6 set tone or pulse dialing fax You can set the dial mode for tone or pulse dialing. Most phone systems work with either tone or pulse dialing. If you have a public phone system or a private branch exchange (PBX) system that requires pulse dialing, you will need to select Pulse Dialing. The default setting is Tone Dialing. Some phone system features might not be accessible if pulse dialing is used. In addition, it can take longer to dial a fax number with pulse dialing.
use the fax features In order for faxes to be stored in memory, Backup Fax Reception must be enabled. For information, see set backup fax reception on page 70. Press Setup. 2 Press 5, then press 4. This selects Tools and then selects Reprint Faxes in Memory. The faxes are printed from memory. fax 1 stop faxing ` reference guide To stop a fax you are sending or receiving, press Cancel.
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print from your computer 7 Most print settings are automatically handled by the software application you are printing from or by HP ColorSmart technology. You need to change the settings manually only when you change print quality, print on specific types of paper or film, or use special features. Note: If you have a photo memory card, you can select and print photos directly from it using the HP PSC. For information, see use a photo memory card on page 21.
chapter 7 Macintosh users To specify a document’s paper size, scaling, and orientation, use the Page Setup dialog box. To specify other print settings for a document, and to send the document to the HP PSC, use the Print dialog box. Note: The following steps are specific to OS X. For OS 9, the steps might be slightly different. Be sure to select the HP PSC in the Print Center (OS X) or in the Chooser (OS 9) before you begin printing. From your software application’s File menu, select Page Setup.
print from your computer 3 Make changes to the settings, and click Apply. 4 Click Print to print the job. Macintosh users Use the Print dialog box to customize the print settings. The options displayed depend on the panel selected. ` To display the Print dialog box, open the document you want to print, then select Print from the File menu. Note: To find out more about the settings in a particular panel, click the ? in the lower left corner of the Print dialog box.
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order supplies 8 Use the information in this section to order print cartridges, recommended types of HP paper, and HP PSC accessories online from the HP website. This section contains the following topics: • order media on page 77 • order print cartridges on page 77 order media To order media such as HP Premium Paper, HP Premium Inkjet Transparency Film, HP Iron-On paper, or HP Greeting Cards, go to: www.hp.com Choose your country/region, and then select Buy or Shopping.
order supplies chapter 8 78 hp psc 2400 series
maintain your hp psc 9 The HP PSC requires little maintenance. Sometimes you might want to clean the glass and lid backing to remove surface dust and ensure that your copies and scans remain clear. You might also want to replace, align, or clean your print cartridges from time to time. This section provides instructions for keeping your HP PSC in top working condition. Perform these simple maintenance procedures as necessary.
chapter 9 3 Wash the backing gently to loosen debris; do not scrub the backing. 4 Dry the backing with a chamois or soft cloth. Caution! Do not use paper-based wipes as these might scratch the backing. 5 If this does not clean the backing well enough, repeat the previous steps using isopropyl (rubbing) alcohol, and wipe the backing thoroughly with a damp cloth to remove any residual alcohol.
maintain your hp psc to check the ink level for Macintosh users 1 From the HP Director, click Settings, and then choose Maintain Printer. 2 If the Select Printer dialog box opens, select your HP PSC, and then click Utilities. 3 From the list, select Ink Level. The estimated ink levels appear for the print cartridges. print a self-test report If you are experiencing problems with printing, print a Self-Test Report before you replace the print cartridges.
chapter 9 3 Check the Self-Test Report for the following: – The test patterns are even and show a complete grid. If the grids are not complete, this might indicate a problem with the nozzles. You might need to clean the print cartridges. For more information, see clean the print cartridges on page 87. – The Low Ink warning message value. The value will appear above the test pattern for the black, photo (if applicable), or tri-color print cartridges.
maintain your hp psc replace the print cartridges A message appears on the color graphics display to let you know when the ink level for the print cartridge is low. When you receive this message, it is recommended that you replace the print cartridge. You should also replace the print cartridges when you see faded text or if you experience print quality issues related to the print cartridges.
chapter 9 3 Push down on the print cartridge to release it, and then pull it toward you out of its slot. 4 If you are removing the black print cartridge in order to install the photo print cartridge, store it in the print cartridge protector. For more information on the print cartridge protector, see use the print cartridge protector on page 85.
maintain your hp psc 7 Press down on the latch until it stops. Make sure the latch catches below the bottom tabs. 8 Close the print-carriage access door. use a photo print cartridge You can optimize the quality of the photos you print with your HP PSC by purchasing a photo print cartridge. Remove the black print cartridge and insert the photo print cartridge in its place.
chapter 9 ` To remove the print cartridge from the print cartridge protector, press down and back on the top of the print cartridge protector to release the print cartridge, then slide the print cartridge out of the print cartridge protector. align the print cartridges The HP PSC prompts you to align cartridges every time you install or replace a print cartridge. You can also align the print cartridges at any time from the front panel or the HP Director.
maintain your hp psc to align the print cartridges from the hp director for Windows users 1 From the HP Director, choose Settings, choose Print Settings, and then choose Printer Toolbox. 2 Click the Device Services tab. 3 Click Align the Print Cartridges. The HP PSC prints a print cartridge alignment sheet and aligns the print cartridges. Recycle or discard the page.
chapter 9 Make sure you have the following materials available: • Dry foam rubber swabs, lint-free cloth, or any soft material that will not come apart or leave fibers. • Distilled, filtered, or bottled water (tap water might contain contaminants that can damage the print cartridges). Caution! Do not use platen cleaners or alcohol to clean the print cartridge contacts. These can damage the print cartridge or the HP PSC. 1 Turn the HP PSC on and open the print-carriage access door.
maintain your hp psc restore factory defaults You can restore the original factory settings to what they were when you purchased your HP PSC. Note: Restoring the factory defaults will not change the date information you set, nor will it affect any changes you made to scan settings and the language and country/region settings. You can perform this process from the front panel only. 1 Press Setup. 2 Press 5, then press 3. This selects Tools, and then selects Restore Factory Defaults. Tools 1.
chapter 9 set the prompt delay time The Prompt Delay Time option allows you to control the amount of time that passes before a message prompts you to take further action. For example, if you press Copy and the prompt delay time passes without you pressing another button, “Press Start to begin” appears in the front panel display. You can choose Normal, Fast, or Slow. The default is Normal. 1 Press Setup. 2 Press 7, then press 3. This selects Preferences, and then selects Set Prompt Delay Time.
get hp psc support 10 Hewlett-Packard provides Internet and phone support for your HP PSC.
chapter 10 4 If you are still experiencing problems and need to speak with an HP Customer Support Representative do the following: – Have the specific name of your HP PSC, as it appears on the device, available. – Have your serial number and service ID ready. To display your serial number, press OK and Start Black at the same time, until the serial number appears in the color graphics display.
get hp psc support country/region hp technical support country/region hp technical support Bolivia 800-100247 New Zealand 0800 441 147 Brazil (Grande São Paulo) (11) 3747 7799 Norway +47 815 62 070 Brazil (Demais Localidades) 0800 157751 Oman +971 4 883 8454 Canada during warranty (905) 206 4663 Palestine +971 4 883 8454 Canada post-warranty (per-call charge) 1-877-621-4722 Panama 001-800-7112884 Caribbean & Central America 1-800-711-2884 Peru 0-800-10111 Chile 800-360-999 Phi
chapter 10 country/region hp technical support country/region hp technical support Italy +39 848 800 871 United Arab Emirates +971 4 883 845 Japan 0570 000 511 +81 3 3335 9800 United Kingdom +44 (0) 870 010 4320 Jordan +971 4 883 8454 Venezuela 01-800-4746.
get hp psc support 7 Remove the front panel cover as follows: a. Make sure the color graphics display is lying flat against the HP PSC. b. Place your finger on the top right corner of the front panel cover. c. Gently pry the corner up and lift the front panel cover from the device as shown below. Tip: You can also use a thin, flat object, such as a credit card, to lift the front panel cover.
chapter 10 10 Place the return shipping label on the outside of the box. 11 Include the following items in the box: – A brief description of symptoms for service personnel (samples of print quality problems are helpful). – A copy of the sales slip or other proof of purchase to establish the warranty coverage period. – Your name, address, and a phone number where you can be reached during the day.
11 Your HP PSC comes with a limited warranty that is described in this section. Information about how to obtain warranty service and how you can upgrade your standard factory warranty is also provided.
warranty information chapter 11 returning your hp psc for service Before returning your HP PSC for service, you must call HP Customer Support. See hp customer support on page 91 for steps to take before calling Customer Support. hewlett-packard limited global warranty statement The following information specifies the HP limited global warranty.
warranty information limitations of warranty TO THE EXTENT ALLOWED BY LOCAL LAW, NEITHER HP NOR ITS THIRD PARTY SUPPLIERS MAKE ANY OTHER WARRANTY OR CONDITION OF ANY KIND, WHETHER EXPRESS OR IMPLIED, WITH RESPECT TO THE COVERED HP PRODUCTS, AND SPECIFICALLY DISCLAIM THE IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, SATISFACTORY QUALITY, AND FITNESS FOR A PARTICULAR PURPOSE.
chapter 11 warranty information limited warranty information for EU countries Listed below are the names and addresses of the HP entities which grant HP’s Limited Warranty (manufacturer’s warranty) in EU countries. You may also have statutory legal rights against the seller on the basis of the purchase agreement in addition to the manufacturer’s warranty, which are not restricted by this manufacturer’s warranty.
technical information 12 The technical specifications and international regulatory information for your HP PSC are provided in this section.
chapter 12 Windows PC requirements item minimum Sound card recommended Recommended Other Microsoft Internet Explorer 5.
technical information type paper weight input tray1 output tray2 Banners 16 to 24 lb. (60 to 90 gsm) 20 20 or fewer Transparency film N/A 25 25 or fewer Labels N/A 20 sheets 20 sheets 4 by 6 inch (10 by 15 cm) photo paper 145 lb. (236 gsm) 30 30 paper sizes reference guide type size Paper Letter: 8.5 by 11 inches (216 by 279 mm) Legal: 8.5 by14 inch (216 by 356 mm) A4: 210 by 297 mm Photo: 4 by 6 inches (101 by 152 mm), 5 by 7 inches (127 by 178 mm), 8.
chapter 12 print specifications • 600 by 600 dpi black • 1200 by 1200 dpi color with HP PhotoREt III • Method: drop-on-demand thermal inkjet • Language: HP PCL Level 3, PCL3 GUI or PCL 10 • Print speeds vary according to the complexity of the document • Duty cycle: 500 printed pages per month (average) • Duty cycle: 5000 printed pages per month (maximum) technical information mode Best Normal Fast resolution (dpi) speed (ppm) Black 1200 by 1200 2 Color 1200 by 1200 (up to 4800 dpi o
technical information bottom (trailing edge)1 left right U.S. 4 by 6 inches 0.07 inches (1.8 mm) 0.46 inches (11.7 mm) 0.13 inches (3.4 mm) 0.13 inches (3.4 mm) U.S. 5 by 8 inches 0.07 inches (1.8 mm) 0.46 inches (11.7 mm) 0.13 inches (3.4 mm) 0.13 inches (3.4 mm) ISO and JIS A6 0.07 inches (1.8 mm) 0.46 inches (11.7 mm) 0.13 inches (3.43.4 mm) 0.13 inches (3.4 mm) Hagaki (100 by 148 mm) 0.07 inches (1.8 mm) 0.46 inches (11.7 mm) 0.13 inches (3.4 mm) 0.13 inches (3.
chapter 12 technical information fax specifications • Walk-up color fax • Up to 60 speed dials (varies by model) • Up to 60-page memory (varies by model). (Based on ITU-T Test Image #1 at standard resolution. More complicated pages or higher resolution will take longer and use more memory.) • Manual multiple page fax • Automatic redial (up to five times) • Confirmation and activity reports • CCITT/ITU Group 3 fax with Error Correction Mode • 36.
technical information scan specifications • Image editor included • OCR software automatically converts scanned text to editable text • Scan speeds vary according to the complexity of the document description Resolution 1200 by 2400 dpi optical, up to 19,200 dpi enhanced Color 48-bit color 8-bit grayscale (256 levels of gray) Interface TWAIN-compliant Scanning Area US letter, A4 technical information item physical specifications • Height: 8.
chapter 12 environmental product stewardship program technical information This section contains the following topics: • protecting the environment on page 108 • ozone production on page 108 • energy use on page 108 • paper use on page 108 • plastics on page 108 • material safety data sheets on page 108 • recycling program on page 109 • hp inkjet supplies recycling program on page 109 protecting the environment Hewlett-Packard is committed to providing quality products in an environmental
technical information recycling program HP offers an increasing number of product return and recycling programs in many countries, as well as partnering with some of the largest electronic recycling centers throughout the world. HP also conserves resources by refurbishing and reselling some of its most popular products.
chapter 12 The REN is useful to determine the quantity of devices you may connect to your telephone line and still have all of those devices ring when your number is called. Too many devices on one line may result in failure to ring in response to an incoming call. In most, but not all, areas the sum of the RENs of all devices should not exceed five (5).
technical information does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures: • Reorient the receiving antenna. • Increase the separation between the equipment and the receiver. • Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
chapter 12 note à l’attention des utilisateurs Canadien/notice to users in Canada Le présent appareil numérique n‘émet pas de bruit radioélectrique dépassant les limites applicables aux appareils numériques de la classe B prescrites dans le Règlement sur le brouillage radioélectrique édicté par le ministère des Communications du Canada.
technical information geräuschemission LpA < 70 dB am Arbeitsplatz im Normalbetrieb nach DIN 45635 T.
chapter 12 declaration of conformity According to ISO/IEC Guide 22 and EN 45014 Manufacturer’s Name and Address: Hewlett-Packard Company, 16399 West Bernardo Drive, San Diego, CA 92127-1899, USA Regulatory Model Number: SDGOB-0301-02 technical information Declares that the product: Product Name: HP PSC 2400 Photosmart Series (Q3083A) Model Number(s): 2405 (Q3086A), 2410 (Q3087A), 2410xi (Q3088A), 2410v (Q3089A), 2420 (Q3085A), 2450 (Q3090A-Japan only) Power Adapters: 0950-4466 Conforms to the foll
fax setup fax setup 13 After completing all steps in the Setup Poster, use the instructions in this section to complete your fax setup. Please keep your Setup Poster for later use. In this section, you will learn how to set up your HP PSC so that faxing works successfully with any equipment and services you might already have on the same telephone line as your HP PSC.
chapter 13 fax setup machines) directly at your telephone wall jack. If you are unsure which kind of telephone system you have (parallel or serial), check with your telephone company.
fax setup 2 Do you receive voice calls at the same phone number you will use for fax calls on your HP PSC? Yes, I receive voice calls. No. Please continue answering questions. 3 Do you have a PC modem on the same telephone line as your HP PSC? Yes, I have a PC modem. No. Here is how to determine if you have a PC modem.
chapter 13 select your fax setup case from this table fax setup Now that you have answered all of the questions about the equipment and services that share the phone line with your HP PSC, you are ready to choose the best setup case for your office. From the first column in the following table, choose the combination of equipment and services applicable to your office setting. Then look up the appropriate setup case in the second column.
fax setup case A: separate fax line (no voice calls received) Telephone wall jack Back view of the HP PSC Use the phone cord supplied in the box with your HP PSC 1 Using the phone cord supplied in the box with your HP PSC, connect one end to your telephone wall jack, then connect the other end to the port labeled “1-LINE” on the back of your HP PSC. Caution! If you do not use the supplied cord to connect from the telephone wall jack to your HP PSC, you might not be able to fax successfully.
chapter 13 fax setup Telephone wall jack Back view of the HP PSC Use the phone cord supplied in the box with your HP PSC 1 Using the phone cord supplied in the box with your HP PSC, connect one end to your telephone wall jack, then connect the other end to the port labeled “1-LINE” on the back of your HP PSC. Caution! If you do not use the supplied cord to connect from the telephone wall jack to your HP PSC, you might not be able to fax successfully.
fax setup case C: shared voice/fax line Telephone wall jack Back view of the HP PSC Telephone Use the phone cord supplied in the box with your HP PSC 1 Using the phone cord supplied in the box with your HP PSC, connect one end to your telephone wall jack, then connect the other end to the port labeled “1-LINE” on the back of your HP PSC. Caution! If you do not use the supplied cord to connect from the telephone wall jack to your HP PSC, you might not be able to fax successfully.
chapter 13 how to answer fax calls manually fax setup To receive faxes manually, you must be available to respond in person to incoming fax calls or your HP PSC cannot receive faxes. Before you can answer fax calls manually, you must change the Rings to Answer setting to No Answer as described in set number of rings before answering on page 59. For information on how to receive fax calls manually from your attached phone and from an extension phone, see receive a fax manually on page 61.
fax setup 4 If your PC modem’s software is set to automatically receive faxes to your computer, turn off that setting. Caution! If you do not turn off the auto fax receive setting in your PC modem software, your HP PSC will not be able to receive faxes. 5 (Optional) Change the Rings to Answer setting to 1 ring or 2 rings. For information on how to change this setting, see set number of rings before answering on page 59.
chapter 13 fax setup 3 If your PC modem’s software is set to automatically receive faxes to your computer, turn off that setting. Caution! If you do not turn off the auto fax receive setting in your PC modem software, your HP PSC will not be able to receive faxes. 4 Connect a phone to the “out” port on the back of your PC modem.
fax setup IN OUT fax setup Telephone wall jack Back view of the HP PSC Answering machine Telephone (Optional) Use the phone cord supplied in the box with your HP PSC 1 Remove the white plug from the port labeled “2-EXT” on the back of your HP PSC. 2 Unplug your answering machine from the telephone wall jack, and connect it to the port labeled “2-EXT” on the back of your HP PSC.
chapter 13 fax setup When the phone rings, your answering machine will answer after the number of rings you have set, and then play your recorded greeting. The HP PSC monitors the call during this time, “listening” for fax tones. If incoming fax tones are detected, the HP PSC will emit fax reception tones and receive the fax; if there are no fax tones, the HP PSC stops monitoring the line and your answering machine can record a voice message.
fax setup This allows a direct connection between the HP PSC and your answering machine, even though the PC modem is connected first in line. fax setup Caution! If you do not connect your answering machine in this way, fax tones from a sending fax machine might be recorded on your answering machine, and you might not be able to receive faxes with your HP PSC. 5 Set your answering machine to answer after 4 or fewer rings. 6 Change the Rings to Answer setting on your HP PSC to 6 rings.
chapter 13 fax setup Telephone wall jack Back view of the HP PSC Telephone Use the phone cord supplied in the box with your HP PSC 1 Using the phone cord supplied in the box with your HP PSC, connect one end to your telephone wall jack, then connect the other end to the port labeled “1-LINE” on the back of your HP PSC. Caution! If you do not use the supplied cord to connect from the telephone wall jack to your HP PSC, you might not be able to fax successfully.
fax setup IN OUT Telephone wall jack Back view of the HP PSC PC modem Telephone Use the phone cord supplied in the box with your HP PSC 1 Remove the white plug from the port labeled “2-EXT” on the back of your HP PSC. 2 Find the phone cord that connects from the back of your computer (your PC modem) to a wall jack. Disconnect the cord from the wall jack and plug it into the port labeled “2-EXT” on the back of your HP PSC.
chapter 13 how to answer fax calls manually fax setup You must be available to respond in person to incoming fax calls, or your HP PSC cannot receive faxes. For information on how to receive fax calls manually from your attached phone and from an extension phone, see receive a fax manually on page 61.
hp instant share setup and use 14 HP Instant Share makes it easy to send photos that family and friends can view. Just take a photo or scan an image, select the photograph or image, and use the software on your computer to forward the media to an e-mail destination. You can even upload your photos (depending on your country/region) to an online photo album, or an online photo finishing service.
chapter 14 Note: Your computer must be connected to the Internet to use HP Instant Share. If you are an AOL or Compuserve user, please connect to your Internet service provider before attempting to use HP Instant Share. use the e-mail button The E-mail button on your HP PSC lets you easily send a selected photo to anyone with an e-mail account. For more information see use a photo memory card on page 21. Navigate to a photo you want to send and press OK to select it. 2 Press E-mail.
hp instant share setup and use use the hp instant share photo menu option For information on using a photo memory card, see use a photo memory card on page 21. 1 Select an photo from your photo memory card. 2 From the front panel, press Photo, and then press 9. The HP Instant Share tab within the HP Gallery displays on your PC. Your HP PSC transfers the selected photo to the HP Gallery. The path and filename of the digital image are shown in the Selection Tray at the bottom of the window.
chapter 14 access hp instant share from the hp director This section addresses how to use the HP Instant Share e-mail service. The terms photo and image are both referred to as image in this section. For more information on using the HP Director, see the onscreen hp photo & imaging help that came with your software. 1 Open the HP Director. 2 From the HP Director, click HP Gallery. The HP Photo & Imaging Gallery appears. 3 Select an image from the folder in which it is stored.
hp instant share setup and use send a photo or image using your hp psc (Macintosh) If your HP PSC is connected to a Macintosh, you can send a photo or image to anyone with an e-mail account. You initiate your e-mail message from an e-mail application installed on your computer by pressing E-mail in the HP Gallery. You open the HP Gallery from the HP Director.
chapter 14 use a scanned image hp instant share For information on scanning an image, see use the scan features on page 51. 1 Load your original face down in the right front corner of the glass. 2 Press Scan. A preview image of the scan appears in the HP Scan window on the computer, where you can edit it. For more information about editing a preview image, see the onscreen hp photo and imaging help that came with your software. 3 Make any edits to the preview image in the HP Scan window.
troubleshooting information troubleshooting 15 This section contains troubleshooting information for the HP PSC 2400 Series (HP PSC). Specific information is provided for installation and configuration issues. References to our online troubleshooting help are provided for operational topics.
chapter 15 troubleshooting to wait a few minutes for the HP PSC to connect to your computer. Otherwise, see Some of the icons are missing in the hp director on page 140. • Open the Printers dialog box and check to see that the HP PSC is listed. • Look at the Task Tray for an HP PSC icon. This indicates that the HP PSC is ready. Task Tray software installation troubleshooting Use this section to solve any problems you might encounter while installing the HP PSC software.
troubleshooting information possible cause and solution troubleshooting problem A red X or yellow triangle appears on the USB connect prompt follow these steps 1 Verify that the front panel cover is firmly attached, then unplug the HP PSC and plug it in again. 2 Verify that the USB and power cables are plugged in. 3 Verify that the USB cable is set up properly as follows: – Unplug the USB cable and plug it in again. – Do not attach the USB cable to a keyboard or non-powered hub.
troubleshooting chapter 15 problem possible cause and solution Some of the icons are If the essential icons (scan picture, scan document, send fax, and HP Gallery) do not appear, your installation might not be complete. missing in the hp director If your installation is incomplete, you might need to uninstall and then reinstall the software. Do not simply delete the HP PSC program files from your hard drive.
troubleshooting information possible cause and solution troubleshooting problem Some of the icons are to uninstall from a Macintosh computer missing in the 1 Disconnect the HP PSC from your Macintosh. hp director 2 Double-click the Applications:HP All-in-One Software folder. (continued) 3 Double-click HP Uninstaller. 4 Follow the onscreen instructions. 5 After the software is uninstalled, disconnect your HP PSC, and restart your computer.
chapter 15 troubleshooting hardware installation troubleshooting Use this section to solve any problems you might encounter while installing the HP PSC hardware. problem possible cause and solution I received a message on the front panel display to attach the front panel cover This might mean the front panel cover is not attached, or it is attached incorrectly. Make sure to align the cover over the buttons on the top of the HP PSC and snap it firmly into place.
troubleshooting information possible cause and solution I received a message on the front panel display to align the print cartridges The HP PSC prompts you to align cartridges every time you install a new print cartridge. For more information, see align the print cartridges on page 86. My HP PSC does not turn on Make sure each of the power cords is firmly connected, and wait a few seconds for the HP PSC to turn on.
troubleshooting chapter 15 problem possible cause and solution My USB cable is not connected Connecting your computer to your HP PSC with a USB cable is straightforward. Simply plug one end of the USB cable into the back of your computer and the other into the back of the HP PSC. You can connect to any USB port on the back of your computer. Note: AppleTalk is not supported.
troubleshooting information problem possible cause and solution I have difficulties when sending faxes and when receiving faxes • Make sure you connected the HP PSC from the port labeled “1-LINE” to your telephone wall jack using the phone cord supplied in the box with your HP PSC.* This special 2-wire cord is different from the more common 4-wire cords you might already have in your office.
troubleshooting chapter 15 problem possible cause and solution I have difficulties when sending faxes and when receiving faxes (continued) • Using a telephone line splitter might cause faxing problems. Try removing the splitter and connecting the HP PSC directly to the telephone wall jack. • Check that the telephone wall jack has a working telephone line by plugging in a phone and checking for a dial tone. • Telephone lines with poor sound quality (noise) can cause faxing problems.
troubleshooting information possible cause and solution • I cannot receive faxes, but I can send faxes (continued) • If you have a PC modem on the same phone line with your HP PSC, check to make sure that the modem’s software is not set to receive faxes automatically. Modems with this auto fax receive feature turned on will take over the phone line to receive all incoming faxes, which will prevent the HP PSC from receiving fax calls.
troubleshooting chapter 15 problem possible cause and solution • I cannot receive faxes, but I can send faxes (continued) If your HP PSC shares the same phone line with other types of phone equipment—such as an answering machine or a PC modem—the fax signal level might be reduced, causing fax reception problems. To find out if other equipment is causing a problem, disconnect everything except the HP PSC from the phone line, and then try to receive a fax.
troubleshooting information hp instant share setup troubleshooting operational troubleshooting The hp psc 2400/2500 series troubleshooting section in the hp photo & imaging help contains troubleshooting tips for some of the most common issues associated with your HP PSC. To access the troubleshooting information from a Windows computer, go to the HP Photo & Imaging Director, click Help, and then choose Troubleshooting and Support.
troubleshooting chapter 15 150 hp psc 2400 series
index Numerics 4 by 6 inch (10 x 15 cm) borderless photos copy, 38 A align print cartridges, 86 answer ring pattern, 68 B backup fax reception, 70 best copy quality, 36 borderless photos copy, 38 print from memory card, 29 C cancel copy, 50 fax, 71 print, 75 scan, 53 cartridges, 80 align, 86 check ink level, 80 clean, 87 clean contacts, 87 handle, 82 order, 77 photo print cartridge, 85 replace, 83 store, 85 clean exterior, 80 glass, 79 lid backing, 79 print cartridge contacts, 87 print cartridges, 87 co
index normal copy quality, 36 number of copies copy, 40 posters copy, 48 power save mode, 89 print cancel, 75 envelopes, 14 fax reports, 62 faxes in memory, 70 photos from DPOF file, 30 photos from memory card, 28 proof sheet, 23 Quick Print, 30 self-test report, 81 print cartridge protector, 85 print cartridges, 80 align, 86 check ink level, 80 clean, 87 clean contacts, 87 handle, 82 order, 77 photo print cartridge, 85 replace, 83 store, 85 prompt delay time, 90 proof sheet fill in, 24 print, 23 scan, 26
index notice to users in Canada, 112 regulatory model identification number, 109 VCCI-2 (Japan), 113 replace print cartridges, 83 reports fax, automatic, 63 fax, manual, 63 self-test, 81 resolution fax, 65 restore factory settings, 89 return your HP PSC, 94, 98 ringing, distinctive fax, 68 S save faxes in memory, 70 photos to computer, 22 scan from directly connected device, 52 from front panel, 51 proof sheet, 26 stop, 53 Secure Digital memory card, 21 self-test report, 81 send a photo Macintosh, 135 pho
index 154 hp psc 2400 series
Visit the hp psc information center It has everything you need to get the most value from your HP PSC. • Technical Support • Supplies and Ordering Information • Project Tips • Ways to Enhance Your Product www.hp.com/support © 2003 Hewlett-Packard Company Printed on recycled paper. Printed in the U.S.A., Germany, Singapore, or Malaysia.
