User's Manual
Table Of Contents
- Product basics
- Use the scanner
- Care and maintenance
- Troubleshooting
- Basic troubleshooting tips
- Scanner installation troubleshooting
- Scanner initialization or hardware problems
- Scanner operation problems
- Scanner will not turn on
- Scanner keeps turning off
- Scanner does not scan right away
- Scanner scans only one side of a two-sided page
- Scanned pages are missing at the scan destination
- Scanned image is fuzzy
- Scanned pages are out of order at the scan destination
- Optimize scanning and task speeds
- The scan is completely black or completely white
- Scanned images are not straight
- Vertical white stripes appear on the printed page
- Vertical colored stripes appear on the printed page
- Scan files are too large
- Scanner buttons are not working correctly
- Scanner paper path problems
- Paper jamming, skewing, misfeeds, or multiple-page feeds
- Scanning fragile originals
- Paper does not feed from the scanner
- Originals are curling up in the scanner output tray.
- The bottom of the scanned image is cut off
- The scanned images have streaks or scratches
- An item loaded in the scanner jams repeatedly
- Clear jams from the scanner paper path
- Product accessibility
- Specifications and warranty
- Scanner specifications
- Document feeder specifications
- Environmental specifications
- Disposal of Waste Equipment by Users
- Electronic hardware recycling
- Chemical substances
- Regulatory information
- Energy information
- Important safety instructions
- Restriction on hazardous substance (Turkey)
- Restriction on hazardous substance (Ukraine)
- Recycle and restricted material information
- Hewlett-Packard limited warranty statement
- Index

2 Use the scanner
The following topics describe how to load and scan originals.
Load originals
The following topics describe how to load originals into the document feeder.
Document loading tips
●
The maximum capacity of the document feeder is 50 sheets of 75 g/m
2
(20 lb) paper. When
using heavier paper, the maximum capacity is decreased.
TIP: Use the lines on the input tray paper guides to help you to not exceed the document
feeder capacity.
●
The maximum card capacity, for card stock up to 15 points, is approximately 9–10 cards.
●
Be sure that your documents are within these guidelines:
Width: 74 mm to 215.9 mm (2.9 in to 8.5 in)
Length: 51 mm to 864 mm (2.0 in to 34 in)
Weight:
49 g/m
2
to 120 g/m
2
(13 lb to 32 lb)
●
The scanner document feeder can process cards that meet the following specifications:
Minimum size: 51 mm x 74 mm (2.0 in x 2.9 in)
Maximum size: 210 mm x 269 mm (8.3 in x 10.6 in)
Minimum weight:
253 g/m
2
(12 points or 102 lb)
Maximum weight:
326 g/m
2
(15 points or 120 lb)
●
Scanning the following types of documents might result in paper jams or damage to the
documents.
Wrinkled or creased documents Curled documents
10 Chapter 2 Use the scanner ENWW










