User's Manual
Table Of Contents
- Product basics
- Use the scanner
- Care and maintenance
- Troubleshooting
- Basic troubleshooting tips
- Scanner installation troubleshooting
- Scanner initialization or hardware problems
- Scanner operation problems
- Scanner will not turn on
- Scanner keeps turning off
- Scanner does not scan right away
- Scanner scans only one side of a two-sided page
- Scanned pages are missing at the scan destination
- Scanned image is fuzzy
- Scanned pages are out of order at the scan destination
- Optimize scanning and task speeds
- The scan is completely black or completely white
- Scanned images are not straight
- Vertical white stripes appear on the printed page
- Vertical colored stripes appear on the printed page
- Scan files are too large
- Scanner buttons are not working correctly
- Scanner paper path problems
- Paper jamming, skewing, misfeeds, or multiple-page feeds
- Scanning fragile originals
- Paper does not feed from the scanner
- Originals are curling up in the scanner output tray.
- The bottom of the scanned image is cut off
- The scanned images have streaks or scratches
- An item loaded in the scanner jams repeatedly
- Clear jams from the scanner paper path
- Product accessibility
- Specifications and warranty
- Scanner specifications
- Document feeder specifications
- Environmental specifications
- Disposal of Waste Equipment by Users
- Electronic hardware recycling
- Chemical substances
- Regulatory information
- Energy information
- Important safety instructions
- Restriction on hazardous substance (Turkey)
- Restriction on hazardous substance (Ukraine)
- Recycle and restricted material information
- Hewlett-Packard limited warranty statement
- Index
HP Scanner Tools Utility Maintenance tab (Windows)
The Maintenance tab of the HP Scanner Tools Utility displays the scanner usage, maintenance
history, and settings. You can record scanner maintenance and change the setting for maintenance
alerts.
For detailed information, see the HP Scanner Tools Utility Help.
HP Utility (Mac)
Use HP Utility to manage settings for device configuration, to assign a shortcut to the Scan ( ) button
on the control panel, and to modify shortcut settings.
Order maintenance and scanning supplies
You can purchase maintenance parts for your scanner.
1. See the HP scanner parts Web site at
www.hp.com/buy/parts.
2. If prompted, select your language, and then click the arrow to the right of the language drop-
down list.
Clean the scanning strips
Clean both strips of glass inside the document feeder periodically, including any time a scanned
image has streaks. Lightly dust the small strips of gray reflective material if debris is present.
To clean these components, follow these steps:
1. Press the Power (
) button to turn off the scanner, and then disconnect the USB cable and
power supply from the scanner.
ENWW
HP Scanner Tools Utility Maintenance tab (Windows)
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