User's Manual
Table Of Contents
- Product basics
- Use the scanner
- Care and maintenance
- Troubleshooting
- Basic troubleshooting tips
- Scanner installation troubleshooting
- Scanner initialization or hardware problems
- Scanner operation problems
- Scanner will not turn on
- Scanner keeps turning off
- Scanner does not scan right away
- Scanner scans only one side of a two-sided page
- Scanned pages are missing at the scan destination
- Scanned image is fuzzy
- Scanned pages are out of order at the scan destination
- Optimize scanning and task speeds
- The scan is completely black or completely white
- Scanned images are not straight
- Vertical white stripes appear on the printed page
- Vertical colored stripes appear on the printed page
- Scan files are too large
- Scanner buttons are not working correctly
- Scanner paper path problems
- Paper jamming, skewing, misfeeds, or multiple-page feeds
- Scanning fragile originals
- Paper does not feed from the scanner
- Originals are curling up in the scanner output tray.
- The bottom of the scanned image is cut off
- The scanned images have streaks or scratches
- An item loaded in the scanner jams repeatedly
- Clear jams from the scanner paper path
- Product accessibility
- Specifications and warranty
- Scanner specifications
- Document feeder specifications
- Environmental specifications
- Disposal of Waste Equipment by Users
- Electronic hardware recycling
- Chemical substances
- Regulatory information
- Energy information
- Important safety instructions
- Restriction on hazardous substance (Turkey)
- Restriction on hazardous substance (Ukraine)
- Recycle and restricted material information
- Hewlett-Packard limited warranty statement
- Index
Check the USB connection
Check the physical connection to the scanner.
●
Use the cable that was included with the scanner. Another USB cable might not be compatible
with the scanner.
●
Ensure that the USB cable is securely connected between the scanner and the computer. The
trident icon on the USB cable faces down when the cable is properly connected to the scanner.
If the problem persists after verifying the above items, try the following:
1. Do one of the following tasks depending on how the scanner is connected to the computer:
●
If the USB cable is connected to a USB hub or a docking station for a laptop, disconnect
the USB cable from the USB hub or the docking station, and then connect the USB cable to
a USB port on the back of the computer.
●
If the USB cable is directly connected to the computer, plug it into a different USB port on
the back of the computer.
●
Remove all other USB devices from the computer except for the keyboard and the mouse.
2. Press the Power (
) button to turn off the scanner, wait 30 seconds, and then turn on the
scanner.
3. Restart the computer.
4. After the computer has restarted, try using the scanner.
● If the scanner works, reconnect any additional USB devices one at a time; try the scanner
after connecting each additional device. Disconnect any USB devices that prevent the
scanner from working.
●
Windows: If the scanner does not work, open Control Panel on your computer and use the
Add/Remove tool (in Vista, Windows 7, and Windows 8, the Programs and Features tool)
to uninstall the following applications:
◦
HP Scanjet 3000 s2
◦
HP Scanjet 3000 s2 ISIS
◦
HP Easy Scan
Reinstall the applications using the HP scanning software CD that came with your scanner.
ENWW
Scanner initialization or hardware problems
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