User's Manual

Import and export scan shortcuts ..................................................... 17
Apply a background filter ................................................................................... 17
HP EveryPage Ultrasonic .................................................................................. 18
Mac software ..................................................................................................................... 18
Scan documents ............................................................................................... 18
Scan to email .................................................................................................... 19
Scan from other applications ............................................................................. 19
3 Care and maintenance .................................................................................................................................. 20
HP Scanner Tools Utility Maintenance tab (Windows) ....................................................................... 21
HP Utility (Mac) .................................................................................................................................. 21
Order maintenance and scanning supplies ........................................................................................ 21
Clean the scanning strips ................................................................................................................... 21
Clean the paper path .......................................................................................................................... 23
Clean the rollers ................................................................................................................................. 24
Replace the roller and separation pad ............................................................................................... 27
4 Troubleshooting ............................................................................................................................................ 28
Basic troubleshooting tips .................................................................................................................. 29
Scanner installation troubleshooting .................................................................................................. 30
Check the cables ............................................................................................................... 30
Uninstall and then reinstall the HP Scanjet drivers and tools (Windows) .......................... 30
Scanner initialization or hardware problems ...................................................................................... 32
Check the USB connection ................................................................................................ 33
Check that the scanner has power .................................................................................... 34
Reset the scanner .............................................................................................................. 34
The scanner has stopped working correctly ...................................................................... 35
Scanner operation problems .............................................................................................................. 36
Scanner will not turn on ..................................................................................................... 36
Scanner keeps turning off .................................................................................................. 36
Scanner does not scan right away ..................................................................................... 37
Scanner scans only one side of a two-sided page ............................................................ 37
Scanned pages are missing at the scan destination ......................................................... 37
Scanned image is fuzzy ..................................................................................................... 37
Scanned pages are out of order at the scan destination ................................................... 38
Optimize scanning and task speeds .................................................................................. 38
The scan is completely black or completely white ............................................................. 38
Scanned images are not straight ....................................................................................... 38
Vertical white stripes appear on the printed page .............................................................. 39
Vertical colored stripes appear on the printed page .......................................................... 39
Scan files are too large ...................................................................................................... 39
iv ENWW