User's Manual
Table Of Contents
- Product basics
- Use the scanner
- Care and maintenance
- Troubleshooting
- Basic troubleshooting tips
- Scanner installation troubleshooting
- Scanner initialization or hardware problems
- Scanner operation problems
- Scanner will not turn on
- Scanner keeps turning off
- Scanner does not scan right away
- Scanner scans only one side of a two-sided page
- Scanned pages are missing at the scan destination
- Scanned image is fuzzy
- Scanned pages are out of order at the scan destination
- Optimize scanning and task speeds
- The scan is completely black or completely white
- Scanned images are not straight
- Vertical white stripes appear on the printed page
- Vertical colored stripes appear on the printed page
- Scan files are too large
- Scanner buttons are not working correctly
- Scanner paper path problems
- Paper jamming, skewing, misfeeds, or multiple-page feeds
- Scanning fragile originals
- Paper does not feed from the scanner
- Originals are curling up in the scanner output tray.
- The bottom of the scanned image is cut off
- The scanned images have streaks or scratches
- An item loaded in the scanner jams repeatedly
- Clear jams from the scanner paper path
- Product accessibility
- Specifications and warranty
- Scanner specifications
- Document feeder specifications
- Environmental specifications
- Disposal of Waste Equipment by Users
- Electronic hardware recycling
- Chemical substances
- Regulatory information
- Energy information
- Important safety instructions
- Restriction on hazardous substance (Turkey)
- Restriction on hazardous substance (Ukraine)
- Recycle and restricted material information
- Hewlett-Packard limited warranty statement
- Index
Vertical white stripes appear on the printed page
The destination printer might be out of toner or ink. Scan a different original to the same printer to see
if the issue lies with the printer.
If the second scan has the same problem, try scanning to a different printer.
Vertical colored stripes appear on the printed page
Dust can build up on the scanning strips inside the document feeder and cause artifacts in scanned
images. Clean the scanning strips with a soft, lint-free cloth that has been moistened with distilled
water or clean tap water.
Scan files are too large
●
Most scanning software, including HP Easy Scan, allows you to select a smaller file size when
selecting the output file type. For more information, see the Help for the scanning software you
are using.
●
Verify the scan resolution setting (for more information, see the Help for the scanning software
you are using):
◦
200 dpi is sufficient for storing documents as images.
◦
For most fonts, 300 dpi is sufficient for using optical character recognition (OCR) to create
editable text.
◦
For Asian fonts and small fonts, 400 dpi is the recommended resolution.
Scanning at a higher resolution than necessary creates a larger file with no additional benefit.
●
Color scans create larger files than do black and white scans.
●
If you are scanning a large number of pages at one time, consider scanning fewer pages at a
time to create more, smaller files.
ENWW
Scanner operation problems
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