User's Manual
Table Of Contents
- Product basics
- Use the scanner
- Care and maintenance
- Troubleshooting
- Basic troubleshooting tips
- Scanner installation troubleshooting
- Scanner initialization or hardware problems
- Scanner operation problems
- Scanner will not turn on
- Scanner keeps turning off
- Scanner does not scan right away
- Scanner scans only one side of a two-sided page
- Scanned pages are missing at the scan destination
- Scanned image is fuzzy
- Scanned pages are out of order at the scan destination
- Optimize scanning and task speeds
- The scan is completely black or completely white
- Scanned images are not straight
- Vertical white stripes appear on the printed page
- Vertical colored stripes appear on the printed page
- Scan files are too large
- Scanner buttons are not working correctly
- Scanner paper path problems
- Paper jamming, skewing, misfeeds, or multiple-page feeds
- Scanning fragile originals
- Paper does not feed from the scanner
- Originals are curling up in the scanner output tray.
- The bottom of the scanned image is cut off
- The scanned images have streaks or scratches
- An item loaded in the scanner jams repeatedly
- Clear jams from the scanner paper path
- Product accessibility
- Specifications and warranty
- Scanner specifications
- Document feeder specifications
- Environmental specifications
- Disposal of Waste Equipment by Users
- Electronic hardware recycling
- Chemical substances
- Regulatory information
- Energy information
- Important safety instructions
- Restriction on hazardous substance (Turkey)
- Restriction on hazardous substance (Ukraine)
- Recycle and restricted material information
- Hewlett-Packard limited warranty statement
- Index
Scanner buttons are not working correctly
After each step, press the Scan ( ) button. to see if it is working correctly. If the problem persists,
proceed with the next step.
1. A cable might be loose. Ensure that the USB cable and the power supply are securely
connected.
2. Windows: In HP Easy Scan, verify that the Scan (
) button has not been disabled (see “Product
accessibility” for more information).
3. Turn off the scanner, wait 30 seconds, and then turn the scanner back on.
4. Restart your computer.
5. If the problem still persists, there may be a problem with the control panel. Contact HP Support
at
www.hp.com/support.
40 Chapter 4 Troubleshooting ENWW