HP Scanjet Enterprise 7500/Flow 7500 User Guide
Copyright and license Trademark credits © 2013 Copyright Hewlett-Packard Development Company, L.P. ENERGY STAR is a U.S. registered service mark of the United States Environmental Protection Agency. Reproduction, adaptation or translation without prior written permission is prohibited, except as allowed under the copyright laws. The information contained herein is subject to change without notice.
Table of contents 1 Scanner overview ........................................................................................................................................... 1 Scanner components ........................................................................................................................... 1 Scanner front panel ............................................................................................................. 1 USB and power connections ..............................
Order maintenance and scanning supplies ........................................................................................ 19 Clean the scanner glass, scanning strip, and automatic document feeder (ADF) duplex background ......................................................................................................................................... 20 Clean the rollers ..............................................................................................................................
The scanned images have streaks or scratches ............................................................... 44 An item loaded in the scanner jams repeatedly ................................................................. 44 Clear jams from the scanner paper path ........................................................................... 45 6 Product accessibility and support .............................................................................................................. 47 LCD Reader ......
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1 Scanner overview This User Guide covers what you need to know about using your scanner. ● Scanner components ● Scanner software ● Power use Scanner components 1 Power button 2 Front panel 3 Automatic document feeder (ADF) 4 ADF output tray 5 ADF input tray 6 Document load/detect LED 7 Paper guides 8 Paper stops Scanner front panel Use the buttons on the scanner front panel to start a scan and to configure some scanner settings.
2 Icon Button name Description 1 Tools Opens the HP Scanner Tools Utility where you can perform the following tasks: ● Configure the list of profiles on the scanner front panel ● Create scan profiles that use third-party scanning software ● Change the scanner power management settings ● View information about scanner settings, status, and maintenance 2 Cancel Cancels a scan in progress. 3 LCD Displays available scan profiles and status and error messages.
USB and power connections Callout Description 1 USB input 2 Power supply input CAUTION: Use care when tilting the unit and do not allow the automatic document feeder (ADF) cover to open accidentally. Scanner software The scanner comes with an assortment of scanning and document-management programs, including: ● HP Smart Document Scan Software ● HP Scanner Tools Utility HP Smart Document Scan Software HP Smart Document Scan Software guides you through the scanning process.
The Scan Progress Window opens when you start a scan. Use this window to complete the following tasks: ● View thumbnails of the pages as they are scanned ● Scan more pages ● Rescan pages individually ● Edit pages individually to crop, rotate, and deskew the images. ● Reorganize or delete pages ● Complete the scan and process the document For more information, click Help on the HP Smart Document Scan Software menu bar.
HP Scanner Tools Utility Use the HP Scanner Tools Utility to configure the list of scan profiles on the scanner front panel, to create scan profiles that use third-party scanning software, to change the scanner's power management settings, and to find information about scanner settings, status, and maintenance. To open the utility, do one of the following: ● Double-click the HP Scanner Tools Utility icon on the desktop.
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2 Use the scanner The following topics describe the HP Scanjet 7500/Flow 7500 scanner as well as how to scan originals. ● Load originals ● Scan documents Load originals You can load originals into your scanner using one of the following methods: ● Use the automatic document feeder (ADF) ● Use the scanner glass Use the automatic document feeder (ADF) For helpful information on loading your documents properly, refer to the following topics.
Wrinkled or creased documents Curled documents Torn documents Documents with paper clips or staples Carbon paper Coated paper Extremely thin, translucent paper Paper with adhesive notes or flags attached Photos Overhead transparencies Papers that are stuck together Paper with wet substances such as glue or correction fluid ● Smooth out any folds or curls in your documents before placing them into the feeder. If the leading edge of a document is curled or folded, it may cause a paper jam.
How to load documents 1. Adjust the paper guides to the width of the documents. Take care not to overtighten the guides, which can restrict paper feeding. When scanning small originals such as checks, it is especially important that the paper guides fit snugly against the edges of the original. ENWW 2. Fan the stack of document pages to ensure that the pages do not stick together. Fan the edge that will be pointing into the feeder in one direction, and then fan that same edge in the opposite direction.
4. Gently set the stack in the document feeder. Load the pages face up with the top of the pages pointing into the feeder. For best results, do not drop the stack into the feeder and do not tap the top edge of the stack after you have placed it in the document feeder. TIP: Avoid feeding a document with a leading edge that has been folded or frayed.
TIP: To scan multiple pictures at the same time, arrange the pictures that you want to scan on the scanner glass with at least 6 mm (0.25 in) of space between items. Scan documents The following topics describe how to scan originals using the scanner and the scanner software.
NOTE: If the selected scan profile is configured to use the scanner glass (rather than the ADF), the scanner processes only one side of the original regardless of the scan button ( or ) you press. ● You can create scan profiles that use third-party scanning software. For more information, see the HP Scanner Tools Utility Help. Scan from the scanner buttons To scan using the scanner buttons, follow these steps: 1. Load the originals. 2. Use and to select the scan profile you want.
3 Useful scanner features Experienced document management professionals might be interested in the following scan features. These features are available from any document TWAIN or ISIS application that allows you to modify the scan settings in its user interface.
Create HP Smart Document Scan Software profiles To create an HP Smart Document Scan Software profile, follow these steps: 1. Click Start, point to Programs or All Programs, point to HP, point to HP Smart Document Scan, and then click HP Smart Document Scan Software. 2. Click Create new profile. The Create New Profile dialog box is displayed. 3. In the Profile name box, type the name you want or accept the default name. TIP: You might want to set up the new profile based on an existing one.
Create scan profiles that use third-party scanning software If you have scanning software that you want to use with your scanner, you can create profiles that use your software. To create a third-party scan profile, follow these steps: 1. Turn on the scanner and start the HP Scanner Tools Utility. 2. Click the Profiles tab. 3. In the Other application profiles area, click Create. 4. Complete the fields in the Create/Edit Other Application dialog box.
3. On the Scan tab of the Profile Settings dialog box, click Page Size. 4. Select Custom in the Page size drop-down list, and then type the actual page dimensions, up to 216 mm x 864 mm (8.5 in x 34 in), in the Width and Height boxes. NOTE: Use the ISIS or TWAIN user interface to set the page size when scanning from thirdparty applications. NOTE: Some scanning and destination software might not support all of the page sizes that the scanner accepts.
3. On the Scan tab of the Profile Settings dialog box, click Color Dropout. 4. Under Color dropout, specify the color dropout settings. Only the color dropout options available for your scanner are selectable. For information about the color dropout settings, see the online help for the scanning software that you are using. NOTE: The color channel filter only applies to grayscale scans and to black and white scans. Specific color filters apply to all color modes.
Misfeed (multipick) detection The Misfeed multipick detection feature stops the scan process if it senses that multiple pages are fed into the scanner at one time. This feature is enabled by default. You might want to disable this feature if: ● You are scanning multipart forms (a use that HP does not recommend). ● Documents have labels or sticky notes attached to them. To change this setting in an HP Smart Document Scan Software profile, follow these steps: 1. Open the HP Smart Document Scan Software.
4 Care and maintenance This section presents information about how to care for and maintain the scanner. For the latest maintenance information, see www.hp.com/support.
Clean the scanner glass, scanning strip, and automatic document feeder (ADF) duplex background The scanner glass, scanning strip, and ADF duplex background should be cleaned periodically or any time a scanned image has streaks. To clean these components, follow these steps: 1. Press the Power ( ) button to turn off the scanner, and then disconnect the USB cable and power supply from the scanner. 2. Open the scanner lid. 3.
5. Close the scanner lid, and then raise the scanner input tray until it is perpendicular to the scanner. 6. Press in on the ADF duplex background tabs to release the ADF duplex background, and then pull forward to remove the ADF duplex background from its housing. 7. Wipe the ADF duplex background with a soft, lint-free cloth that has been moistened with warm water. 8.
● The scanned images are elongated. ● You frequently scan any of the following types of documents: coated paper, chemically treated documents such as carbonless paper, documents with a large amount of calcium carbonate, documents written with pencils, documents on which the toner has not fused. To clean the rollers, follow these steps: 1. Press the Power ( ) button to turn off the scanner, and then disconnect the USB cable and power supply from the scanner. 2.
Replace the rollers Replace the rollers under the following conditions: ● When the Maintenance Recommended dialog box indicates they are due for maintenance. ● If you experience repeated document jams and cleaning the rollers did not help. TIP: The scanner software CD which came with your product includes an animation which guides you through removing and replacing the rollers. This animation is also available at www.hp.com/ support. The roller replacement kit includes a replacement separation pad.
3. Slide your fingertip behind the tab on the roller assembly door, and then pull gently forward and down to open the door. TIP: Lift the ADF input tray slightly to make it easier to reach the tab.
4. Holding the roller assembly door down and out of the way, grasp the roller assembly and slide it to the left to release it from the enclosure. CAUTION: Do not touch the rollers with bare fingers, as oils from your fingers could impact performance. NOTE: You might feel a slight resistance when sliding the roller assembly. CAUTION: Take care not to press down on the alignment tabs or against the tab to the right of the roller assembly. 5. ENWW Lift the roller assembly out and set it aside.
6. Holding the roller assembly door down and out of the way, insert the new roller assembly into the enclosure and slide it to the right until it is seated firmly. 7. Close the roller assembly door, ensuring that the latch seats firmly. 8. Close the ADF hatch, reconnect the USB cable and power supply to the scanner, and then turn on the scanner. 9. Update the scanner maintenance history: a. Press the Tools ( ) button on the scanner front panel to open the HP Scanner Tools Utility. b.
TIP: The scanner software CD which came with your product includes an animation which guides you through removing and replacing the separation pad. This animation is also available at www.hp.com/support. To replace the separation pad, follow these steps: 1. Press the Power ( ) button to turn off the scanner, and then disconnect the USB cable and power supply from the scanner. 2. Open the automatic document feeder (ADF) hatch. 3.
4. Lift up on the separation pad component, release it from its housing, and set it aside. CAUTION: Do not touch the pad itself with bare fingers, as oils from your fingers could impact performance. 5. 28 Slide the rear edge of the new separation pad component into its housing, ensuring that the spring below the pad is not bent down.
6. Press down on the front portion of the separation pad component until you hear an audible click, indicating that the pad is seated firmly. TIP: Taking care not to touch the pad with bare fingers, press down on the pad and then release, ensuring that the pad springs back up. This indicates that the spring below the pad is positioned correctly. 7. Close the ADF hatch, reconnect the USB cable and power supply to the scanner, and then turn on the scanner.
To replace the front panel, follow these steps: 1. Press the Power ( ) button to turn off the scanner, and then disconnect the USB cable and power supply from the scanner. 2. Raise the scanner lid. 3. Loosen the front panel cover. 4. 30 a. Locate the access hole on the underside of the front panel, and press the bottom end of a pen upward into the hole. b.
ENWW 5. Invert the front panel, hold it firmly with one hand, disconnect the 6–pin connector, and set the front panel aside. 6. Connect the new front panel, taking care to align the notches on the 6–pin connector with the 6– pin receptacle on the front panel. 7. Invert the front panel so that it is LCD side up, and position the front panel horizontally to the front panel bezel so the four tabs on the front panel align with the tab slots on the scanner.
32 8. Gently push the front panel against the bezel (ensuring that the entire front panel is aligned properly), rotate down, and then press down on the front panel to seat it in place. 9. Close the scanner lid, reconnect the USB and power cable, and then turn on the scanner.
5 Troubleshooting This section contains solutions for common problems with the scanner. ● Scanner errors ● Basic troubleshooting tips ● Scanner installation troubleshooting ● Scanner initialization or hardware problems ● Scanner operation problems ● Scanner buttons are not working correctly ● Scanner paper path problems For additional troubleshooting, see the Help for the HP scanning program that you are using. Scanner errors For help responding to an error, see the appropriate topics below.
Error Description Paper Error The document feeder cannot pick up the paper or the paper is jammed. Follow these steps to resolve the error: Hardware Error 1. Remove the paper from the document feeder. 2. Sort through the stack to make sure the sheets are not stuck together. 3. Make sure the paper meets the size and weight specifications, as specified in the scanner User Guide. 4. Verify that the roller assembly and separation pad are installed correctly. 5.
If you continue to have problems, it is possible that your HP scanning software, firmware, or associated drivers are out of date or have become corrupted. See www.hp.com/support to locate software, firmware, and driver updates for your scanner. Scanner installation troubleshooting ● Check the cables ● Uninstall and then reinstall the HP Scanjet utilities Check the cables Cable type Action Power cable The power cable is connected between the scanner and a power outlet.
3. Restart the computer. 4. Use the HP Scanning Software CD that came with the scanner to reinstall the HP Scanjet Drivers and Tools. 5. Reconnect the USB cable and power cable to the scanner, and then press the Power ( ) button to turn on the scanner. Scanner initialization or hardware problems ● Check the USB connection ● Check that the scanner has power ● Reset the scanner ● The scanner has stopped working correctly Check the USB connection Check the physical connection to the scanner.
Check that the scanner has power The power cable is connected between the scanner and a power outlet. ● Ensure that the power cable is securely connected between the scanner and a live electrical outlet. ● If the power cable is connected to a surge protector, ensure that the surge protector is plugged into an outlet and turned on. ● Ensure that the scanner is receiving power. ◦ Check that the green LED on the power supply case is on.
The scanner has stopped working correctly If the scanner stops scanning, follow these steps. After each step, start a scan to see if the scanner is working. If the problem persists, proceed with the next step. 1. A cable might be loose. Ensure that both the USB cable and power supply are properly connected. Use the cable that was included with the scanner. Another USB cable might not be compatible with the scanner. 2. Ensure that the scanner is receiving power. a.
● Vertical white stripes appear on the printed page ● Vertical colored stripes appear on the printed page ● Scan files are too large Scanner will not turn on If the scanner will not turn on when you press the front panel scanner buttons, check the following: ● The scanner may be turned off. Press the Power ( ) button to turn on the scanner. ● The scanner may have been unplugged. Check to see that the power supply has not become disconnected from the scanner or unplugged from the power source.
Scanner does not scan right away Make sure the automatic document feeder (ADF) hatch is closed, and that the scanner is turned on. Scanner scans only one side of a two-sided page ● When scanning using the scanner buttons, press the Scan Duplex ( ) button. ● When using a scan profile for a third-party application, verify that the application supports duplex scanning. Scanned pages are missing at the scan destination When scanning, pages that stick together are scanned as one item.
Optimize scanning and task speeds Several settings influence the total time for a scanning job. When you want to optimize scanning performance, consider the following information. ● To optimize performance, make sure your computer meets the recommended system requirements. To view minimum and recommended system requirements, see www.hp.com, select your country/region, search on your scanner model, and then search on datasheet.
Scan files are too large If the saved scan files are very large, try the following: ● Verify the scan resolution setting: ◦ 200 dpi is sufficient for storing documents as images. ◦ For most fonts, 300 dpi is sufficient for using optical character recognition (OCR) to create editable text. ◦ For Asian fonts and small fonts, 400 dpi is the recommended resolution. Scanning at a higher resolution than necessary creates a larger file with no additional benefit.
Scanner paper path problems ● Paper jamming, skewing, misfeeds, or multiple-page feeds ● Scanning fragile originals ● Paper does not feed from the scanner ● Originals are curling up in the scanner output tray.
A problem with the scanner hardware might exist. Follow this procedure to test the scanner: 1. Ensure that the power supply is securely connected between the scanner and a live electrical outlet or surge protector. Check that the green LED on the power supply case is on to verify that the power supply is functional. 2. If the power supply is connected to a surge protector, ensure that the surge protector is plugged into an outlet and turned on. 3.
Clear jams from the scanner paper path To clear a paper jam: 1. Open the automatic document feeder (ADF) hatch. 2. Remove the originals or any obstructions from the paper path. TIP: Use the green thumb wheel on the left side of the open hatch to manually advance originals through the paper path. ENWW 3. Remove the ADF duplex background, remove any debris, and then slide the component back into its housing until it clicks into place. 4. Close the ADF hatch until it snaps into place. 5.
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6 Product accessibility and support Accessibility options on this scanner include an LCD Reader and the ability to enable and disable scanner buttons. ● LCD Reader ● Control of the scanner buttons LCD Reader The LCD Reader is software that outputs the status of the LCD on the scanner front panel to the computer monitor as the LCD changes. The LCD Reader enables accessibility software tools to express what is being shown on the scanner front panel. To use the LCD Reader, follow these steps: 1.
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7 Specifications and warranty This section contains regulatory information and product specifications for your scanner.
Name Description Minimum paper weight 49 g/m2 (13 lb) Maximum paper weight 120 g/m2 (32 lb) Environmental specifications Name Description Temperature Operating the scanner: 10° to 35° C (50° to 95° F) Storage: -40° to 65° C (-40° to 149° F) Relative humidity Operating the scanner: 10% to 80% noncondensing 10° to 35° C (50° to 95° F) Storage: up to 90% at 0° to 65° C (32° to 149° F) NOTE: In the presence of high electromagnetic fields, it is possible the output from the HP scanner may be slightly
Disposal of Waste Equipment by Users in Private Households in the European Union This symbol on the product or on its packaging indicates that this product must not be disposed of with your other household waste. Instead, it is your responsibility to dispose of your waste equipment by handing it over to a designated collection point for the recycling of waste electrical and electronic equipment.
CONDITIONS OF MERCHANTABILITY, SATISFACTORY QUALITY, AND FITNESS FOR A PARTICULAR PURPOSE. Some countries/regions, states, or provinces do not allow limitations on the duration of an implied warranty, so the above limitation or exclusion might not apply to you. This warranty gives you specific legal rights, and you might also have other rights that vary from country/ region to country/region, state to state, or province to province. 7.
Index A accessibility 47 ADF clean duplex background 20 load paper 7 applications scan from 12 Auto color detect 17 automatically crop scanned image 17 B Back button 2 black scans troubleshoot 41 blurry images 40 buttons power 1 scanner front panel 1 C cables troubleshoot 35 Cancel button 2 clean ADF 20 rollers 21 scanner glass 20 scanning strip 20 Color dropout 16 colored stripes troubleshoot 41 crooked images 41 crop scanned image 17 cut-off images troubleshoot 44 D disable scanner buttons 47 display pr
parts order 23 power management 5, 39 power supply troubleshoot cable 35 problems with LCD 39 product support 47 profiles import and export 15 programs scan from 12 R reduce file size 16 replace front panel 29 rollers 23 separation pad 26 reset scanner 37 rollers clean 21 replace 23 S scan feeding problems 43 files too large 42 fragile items 43 from HP Smart Document Scan Software 12 from other programs 12 paper originals 9 scan profiles 13 scanner front panel 1 power use 5 reset 37 specifications 49 scanne
