HP Scanjet Enterprise 8500 fn1 User Guide
Copyright and license Trademark credits © 2012 Copyright Hewlett-Packard Development Company, L.P. ENERGY STAR is a U.S. registered service mark of the United States Environmental Protection Agency. Reproduction, adaptation or translation without prior written permission is prohibited, except as allowed under the copyright laws. The information contained herein is subject to change without notice.
Table of contents 1 Product basics .................................................................................................................. 1 Product features ....................................................................................................................... 1 Front view ............................................................................................................................... 3 Back view ......................................................................
Configure e-mail options .......................................................................................... 26 Save to Network Folder Setup .................................................................................. 26 Configure save to SharePoint options ......................................................................... 27 Configure USB storage device settings ....................................................................... 27 Configure Quick Sets ..............................
Use the scanning glass ........................................................................................................... 42 6 Scan and send documents .............................................................................................. 44 Sign in .................................................................................................................................. 44 New scanner features ...........................................................................................
9 Troubleshooting .............................................................................................................. 77 Scan errors ........................................................................................................................... 77 Basic troubleshooting tips ........................................................................................................ 78 Installation problems ....................................................................................
Material restrictions ................................................................................................. 90 Disposal of waste equipment by users in private households in the European Union ........ 90 Chemical substances ............................................................................................... 91 For more information ............................................................................................... 91 Hewlett-Packard limited warranty statement ..............
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1 Product basics This User Guide covers what you need to know about using your product. ● Product features ● Front view ● Back view ● Sleep Mode ● Auto-shutdown feature Product features Table 1-1 Features Resolution 600 pixels per inch (ppi) Memory ● User interface Paper-handling 1792 MB of random-access memory (RAM).
Table 1-1 Features (continued) Connectivity ● Local area network (LAN) connector (RJ-45) for Jetdirect Inside (JDI) ● One enhanced input/output (EIO) slot ● Covered USB 2.0 connection for FAT-formatted portable storage device. The Administrator must enable this USB port before it can be used. NOTE: Environmental features Security features ● Optional HP Digital Sending Software (DSS). ● Hardware integration pocket.
Table 1-1 Features (continued) Scanning and sending ◦ 802.
6 Paper stops 7 Automatic document feeder (ADF) 8 ADF output tray 9 ADF input tray 10 Document load/detect LED 11 Paper guides Back view 1 Power connector 2 Rear panel drawer assembly 3 EIO card slot 4 Formatter status LEDs (both are green; under normal conditions, the left LED is on steady and the right LED blinks) 5 Ethernet port 6 USB host port (under user-removable label) 7 Slot for a cable-type security lock Sleep Mode The scanner will enter Sleep Mode after 15 minutes of ina
Auto-shutdown feature This product is equipped with a safety feature that protects from overheating due to a blocked fan vent or a fan failure. ● Under some conditions, the touch screen will display a “pause” message for 12 minutes before initiating shutdown. ● If the product detects that the fan has failed (causing the drive to overheat), the product will shut itself down.
2 Control panel ● Control-panel layout ● Interpret control panel status lights ● Control panel messages ● Home screen ● Buttons on the touch screen ● Control-panel help system Control-panel layout The control panel includes a touch screen graphical display, job-control buttons, a keyboard, and three light-emitting diode (LED) status lights. 6 1 Touch screen Use the touch screen to access product functions.
7 Start button Starts digital sending (e-mail and fax, for example), or continues a job that has been interrupted. 8 Stop button Stops the active job and opens the Job Status screen. 9 Sleep button If the product is inactive for a long period of time, it automatically enters a sleep mode. To place the product into sleep mode or to reactivate the product, press the Sleep button.
Interpret control panel status lights The product has six LEDs on the control panel that indicate product status. The table below explains how to interpret these LEDs. LED behavior Description All LEDs are off. The product is turned off. Sleep LED is on. The scanner is in sleep (power conservation) mode. Sleep LED is flashing. The scanner is entering or exiting sleep mode. Sleep LED is off. The scanner is not in sleep mode, nor is it transitioning sleep status (on or off). Power LED is on.
Home screen The Home screen provides access to the product features, and it indicates the current status of the product. 1 Features Depending on how the product is configured, the features that appear in this area can include any of the following items: ● Fax ● E-mail ● Job Status ● Save to Network Folder ● Save to USB ● Quick Sets ● Workflow ● Administration ● Service 2 Product status line The status line provides information about the overall product status.
Buttons on the touch screen The touch screen provides information about the product status. Various buttons can appear in this area. Home button. Touch this button to go to the Home screen from any other screen. Start button. Touch this button to begin the action for the feature that you are using. NOTE: The name of this button changes for each feature. For example, in the digital fax feature, the button is named Send Fax. Error button.
3 Administration - Configure the product A network administrator will need to configure the product for use on the network, so you can scan to e-mail and other destinations. The configuration settings are accessible from the Embedded Web Server, HP Web Jetadmin software, or the control panel.
The Embedded Web Server provides an interface to the product that anyone who has a networkconnected computer and a standard Web browser can use. No special software is installed or configured, but you must have a supported Web browser on your computer. To gain access to the Embedded Web Server, type the IP address for the product in the address line of the browser. (To find the IP address, touch the Network Address button on the Home screen.
Table 3-3 IP addressing Service name Description DHCP (Dynamic Host Configuration Protocol) For automatic IPv4 and IPv6 address assignment. The DHCP server provides the product with an IP address. Generally, no user intervention is required for the product to obtain an IP address from a DHCP server. BOOTP (Bootstrap Protocol) For automatic IP address assignment. The BOOTP server provides the product with an IP address.
SMTP ● SMTP is a set of rules that define the interaction between programs that send and receive e-mail. In order for the product to send documents to e-mail, it must be connected to a LAN that has access to an e-mail server that supports SMTP. The SMTP server must also have Internet access. ● If you are using a LAN connection, contact your system administrator to obtain the IP address or host name for your SMTP server.
until you reach the option that you want to configure. To return to the previous level, touch the Back button . NOTE: The Back button is not available on all screens. To exit the Administration menu, touch the Home button in the upper-left corner of the screen. The product has built-in Help that explains each of the features that are available through the menus. Help is available for many menus on the right-hand side of the touch screen.
Table 3-6 Jetdirect menus (continued) Menu item Sub-menu item Sub-menu item Values and Description IPV4 Settings Config Method Specifies the method that TCP/IPv4 parameters will be configured on the HP Jetdirect server. Bootp: Use BOOTP (Bootstrap Protocol) for automatic configuration from a BOOTP server. DHCP: Use DHCP (Dynamic Host Configuration Protocol) for automatic configuration from a DHCPv4 server.
Table 3-6 Jetdirect menus (continued) Menu item Sub-menu item Sub-menu item Values and Description Manual Settings (Available only if the Config Method item is set to the Manual value) Configure parameters directly from the control panel: IP Address: The unique IP address of the product (n.n.n.n), where n is a value from 0 to 255. Subnet Mask: The subnet mask for the product (m.m.m.m), where m is a value from 0 to 255.
Table 3-6 Jetdirect menus (continued) Menu item Sub-menu item Sub-menu item Values and Description DHCPV6 Policy Router Specified: The stateful auto-configuration method to be used by the Jetdirect server is determined by a router. The router specifies whether the Jetdirect server obtains its address, its configuration information, or both from a DHCPv6 server.
Table 3-6 Jetdirect menus (continued) Menu item Sub-menu item Sub-menu item IPSec Values and Description Specify the IPSec status on the Jetdirect server. Keep: IPSec or firewall status remains the same as currently configured. Disable (default): IPSec or firewall operation on the Jetdirect server is disabled. 802.1X Reset 802.1X settings to factory defaults. Reset: Reset 802.1X settings to factory defaults. Keep (default): Retain current 802.1X settings.
Table 3-6 Jetdirect menus (continued) Menu item Sub-menu item Sub-menu item Values and Description Ping Test Dest Type Select the destination type for this test. IPV4 (default) IPV6 Dest IPv4 Enter the IP address for the IPv4 destination. Dest IPv6 Enter the IP address for the IPv6 destination. Packet Size Specify the packet size for this test. Valid values are 64–2048, default is 64. Timeout Set the timeout value for this test. Valid values are 1– 100, default is 1.
Table 3-6 Jetdirect menus (continued) Menu item Sub-menu item Sub-menu item Values and Description Refresh Yes No Link Speed The link speed and communication mode of the Jetdirect server must match the network. The available settings depend on the product and installed Jetdirect server. Select one of the following link configuration settings: CAUTION: If you change the link setting, network communications with the Jetdirect server and network product might be lost.
Configure time settings To configure time settings, follow these steps: 1. At the product control panel, touch the Administration button, touch the General Settings menu, and then touch the Date/Time Settings option. 2. Set the date and time. a. Touch Date/Time. b. Set the date, month, and year by touching the appropriate button and using the arrow to set the desired value. c.
To manually assign an IP address: 1. At the product control panel, touch the Administration button, touch the Network Settings option, touch the Embedded Jetdirect Menu option, touch the TCP/IP option, touch the IPV4 Settings option, and then touch the Config Method option. 2. Touch Manual, and then touch Save. 3. On the IPv4 Settings screen, touch Manual Settings, and then touch IP Address. 4. Touch the first IP address entry field and use the keyboard to enter the first portion of the IP address.
6. Touch the Link Speed option. 7. Touch one of the following options. 8. Setting Description Auto The product automatically configures itself for the highest link speed and communication mode allowed on the network.
NOTE: Making changes to these settings causes the product to turn off and then on. Make changes only when the product is idle. 1. At the product control panel, touch the Administration button, touch the Network Settings menu, and then touch the Jetdirect Menu option. 2. Touch the down arrow until the Link Speed option displays. 3. Touch the Save button. The product turns off and then on.
3. Type the new password in the Password box and in the Confirm Password box. 4. At the bottom of the window, click the Apply button to save the password. NOTE: You can also set a local administrator password from the General Security option on the Security tab. When set, you must enter this password to change settings within the Embedded Web Server. Configure e-mail options 1. Open the Embedded Web Server. 2. Click the Scan/Digital Send tab. 3.
Configure save to SharePoint options Before you can complete this procedure, the destination folder to which you want to save scanned files must exist on the SharePoint site, and you must have write access to the destination folder. 1. Open the Embedded Web Server. 2. Click the Scan/Digital Send tab. 3. On the left navigation menu, click the Save to SharePoint entry. 4. Select the Enable Scan to SharePoint checkbox, and then click Add. 5.
Configure Quick Sets 1. Open the Embedded Web Server. 2. Click the General tab. 3. On the left navigation menu, click the Quick Sets Setup entry. 4. Click the Add button, and then follow the onscreen instructions in the Quick Set Wizard. 5. When you are done, click the Apply button. TIP: You can also configure Quick Sets on other setup pages in the Embedded Web Server. Configure general security settings 1. Open the Embedded Web Server. 2.
6. When all access control security settings are complete, click Apply. 7. Select a file erase mode for erasing temporary job files. a. Click the Security tab, and then click Protect Stored Data. b. Under Managing Temporary Job Files, select the method for erasing temporary job files, and then click Apply. 1. Open the Embedded Web Server. 2. Click the Security tab, and then click General Security. 3. Type a new password and then type the password again to verify. 4.
4 Administration - Manage the product This section presents information about how to care for and maintain the product. ● Use information pages ● Use the Embedded Web Server ● Use HP Web Jetadmin software ● Controlling digital-sending security ● Security features ● Energy settings ● Upgrade the firmware ● Backup product data ● Restore product data Occasional cleaning of the product helps ensure high-quality scans.
● ◦ Web Services Status Page ◦ Usage Page Fax Reports ◦ Speed Dial List Use the Embedded Web Server When the HP Scanjet Enterprise 8500 fn1 is connected to a network, you can use the Embedded Web Server to view status information, change settings, and manage the product from your computer. To use the Embedded Web Server, you must have Microsoft Internet Explorer 5.01 or later or Netscape 6.2 or later for Windows, Mac OS, and Linux (Netscape only). Netscape Navigator 4.
Tab Options Information The Information tab provides access to information about the product's operational status, configuration settings, event logs, and usage statistics. General The General tab provides access to the control panel Administration menu. Options on this tab also allow you to sign up to receive e-mail alerts and configuration and supplies usage information, record device information, set language and date and time options, and more. NOTE: The General tab can be password-protected.
Network authentication The product's most basic security feature is its ability to require a network login before a user can use the digital-sending functions. This prevents unauthorized users from walking up to the product and sending documents. Additionally, the product supports several authentication methods that offer a high level of encryption and security.
4. Type the password in the New Password box, and type it again in the Verify Password box. 5. Click the Apply button. Make note of the password and store it in a safe place. Manage temporary job files To specify how your product manages temporary job files that are created when scans are initiated, follow these steps. 1. In the Embedded Web Server, click the Security tab, and then click the Protect Stored Data link. 2. Under Managing Temporary Job Files, select a file erase mode. 3.
Data affected Data affected (covered) by the Secure Storage Erase feature includes stored fax files, stored jobs, and HP and third-party application data. This feature will not impact data that is stored on flash-based product non-volatile RAM (NVRAM) that is used to store default settings, page counts, and similar data. This feature does not affect data that is stored on a system RAM disk (if one is used). This feature does not impact data that is stored on the flash-based system boot RAM.
Load a certificate 1. From a Web browser, open the Embedded Web Server by typing the IP address of the product. 2. On the main Embedded Web Server page, click the Security tab, and then select the Certificate Management entry. NOTE: If the Certificate Management page is unavailable, update the product firmware. 3. Under Install Certificate, click Browse... to locate the certificate you want to load. NOTE: Find certificates at the location where a network administrator created them.
● Relationships Between Network Users or Groups and Device Permissions. This section allows the administrator to select the default permission set for Windows and LDAP sign-in methods. ● Device User Accounts. This section allows the administrator to establish user access codes. Energy settings To manage the product's energy settings using the Embedded Web Server, follow these steps: 1. Start the Embedded Web Server. 2. Click the General tab, and then select Energy Settings. 3.
Starting the product after a firmware upgrade may take up to 20 minutes. 7. If necessary, repeat the previous two steps to install a second upgrade. NOTE: You can also upgrade firmware using the Embedded Web Server. Start the Embedded Web Server, click the General tab, click Firmware Upgrade in the left navigation pane, and then follow the onscreen instructions to download a firmware upgrade directly to your product. Backup product data HP recommends doing routine, scheduled backups as a best practice.
5 Load originals ● Use the automatic document feeder (ADF) ● Use the scanning glass Use the automatic document feeder (ADF) For helpful information on loading your documents properly, refer to the following topics. ● Document loading tips ● Document loading tips for mixed-size documents ● How to load documents Document loading tips ● The maximum capacity of the document feeder and output tray varies by paper size and weight.
Photos Overhead transparencies Papers that are stuck together Paper with wet substances such as glue or correction fluid ● Smooth out any folds or curls in your documents before placing them into the feeder. If the leading edge of a document is curled or folded, it may cause a paper jam. ● When loading paper that is smaller than 148 mm (5.8 in) in width, place the long edge of the page parallel to the paper guides.
How to load documents 1. Adjust the paper guides to the width of the documents. Take care not to overtighten the guides, which can restrict paper feeding. When scanning small originals such as checks, it is especially important that the paper guides fit snugly against the edges of the original. 2. Fan the stack of document pages to ensure that the pages do not stick together. Fan the edge that will be pointing into the feeder in one direction, and then fan that same edge in the opposite direction. 3.
4. Gently set the stack in the document feeder. Load the pages face up with the top of the pages pointing into the feeder. For best results, do not drop the stack into the feeder and do not tap the top edge of the stack after you have placed it in the document feeder. TIP: Avoid feeding a document with a leading edge that has been folded or frayed.
TIP: To scan multiple pictures at the same time, arrange the pictures that you want to scan on the scanning glass with at least 6 mm (0.25 in) of space between items.
6 Scan and send documents ● Sign in ● New scanner features ● Preview a scan ● Send a scanned document to one or more e-mails ● Fax a scanned document ● Save to a network folder or USB storage device ● Save to a SharePoint site ● Send or save a document using Quick Sets ● Scan to a workflow destination Sign in Depending on how your administrator has configured access privileges, you might need to sign in before using the product as well as when you access product features.
● Job Build: Use this feature to divide a complex job into smaller segments (for example, when scanning a document that has more pages than the document feeder can hold, or when scanning pages of different sizes in one job). ● Retrieve from USB: Use this feature to retrieve the following file types from an inserted USB device: .PDF, .PRN, .PCL, .PS, CHT. ● Send document to a network printer: Use this feature to send the output file to a specified network printer.
Use the Image Preview screen You can preview a document and adjust certain document job options before sending the scan. The Image Preview screen is available for all scan destinations, but not all document job options are available for all scan destinations. 1. From a scan screen, touch the Preview button. 2. To increase the magnification for viewing purposes only, touch the Zoom button. Touch it again to return to the original magnification.
Send a scanned document to one or more e-mails The e-mail feature offers the following benefits: ● Sends documents to multiple e-mail addresses, saving time and delivery costs. ● Delivers files in black-and-white or in color. Files can be sent in different file formats that the recipient can manipulate. In order to use the e-mail feature, the product needs to be connected to a valid SMTP local area network that includes Internet access.
Add entries to the Personal or Shared Contacts address books 1. Touch the add button 2. Touch the Name field, and type a name for the new entry. . The name is the alias for the entry. 3. Type the e-mail address for the new entry, complete any additional optional fields, and then touch the OK button. Delete entries from the Personal Contacts address book You can delete entries that you no longer use. NOTE: To change an entry, highlight the text you want to change, and then type the new text. 1.
6 Scroll bar Use the Scroll bar to view and set up the cc:, bcc:, Message:, and File Name: fields. Touch any of those fields and add the necessary information. 7 Address book buttons Touch these buttons to use the address book to populate the To:, cc:, or bcc: fields. 8 More Options button Touch this button to change certain e-mail settings for the current scan job. 9 File Name: field Touch this field and then type the name of the scanned document.
correct entry. If you type a character that does not match any entry in the list, the auto-complete text is removed from the display to indicate that you are typing an address that is not in the address book. Fax a scanned document Use the Send Fax screen Use the touch screen to navigate through the options on the Send Fax screen. 50 1 Home button Touch this button to open the Home screen. 2 Send Fax button Touch this button to scan the document and send a fax to the provided fax numbers.
15 Add fax number button Touch this button to add the fax number in the Fax Number: field to the Fax Recipients list. 16 Fax Number: field Touch this field and then type a fax number. 17 Delete character button Touch this button to backspace and delete numbers in the Fax Number: field. Send a fax 1. Place the document face up in the document feeder. 2. From the Home screen, touch the Fax button. 3. If prompted, type your user name and password. 4.
Save to a SharePoint site If the system administrator has made the feature available, the product can scan a document and save the file to a SharePoint site. 1. Place the document face up in the document feeder. 2. On the Home screen, touch the Save to SharePoint button. 3. Select an existing SharePoint quick set. TIP: A SharePoint quick set is either accessible directly from the Home screen, or from the Quick Sets button on the Home screen, depending on how the save-to-SharePoint option was defined.
3. Complete the fields. The fields vary based on how your administrator has configured the workflow. 4. Touch the Start button.
7 Maintain the product This section presents information about how to maintain the product. ● Order maintenance and scanning supplies ● Clean the touch screen ● Clean the scanning glass, scanning strip, and automatic document feeder (ADF) duplex background ● Clean the rollers Order maintenance and scanning supplies You can purchase maintenance parts for your product. 1. See the HP product parts Web site at www.hp.com/buy/parts. 2. Select your language, and then click the arrow.
3. Clean the scanning glass and scanning strip with a soft, lint-free cloth that has been sprayed with a mild glass cleaner. CAUTION: Use only glass cleaner to clean the scanning glass and scanning strip. Avoid cleaners that contain abrasives, acetone, benzene, and carbon tetrachloride, all of which can damage the scanning glass. Avoid isopropyl alcohol because it can leave streaks on the glass. Do not spray the glass cleaner directly on the scanning glass or scanning strip.
56 5. Close the scanning lid, and then raise the scan input tray until it is perpendicular to the product. 6. Press in on the ADF duplex background tabs to release the ADF duplex background (1), and then pull forward to remove the ADF duplex background from its housing (2).
7. Wipe the two scanning strips (one black, one white) on the ADF duplex background (1) and the strip inside the ADF duplex background enclosure (2) with a soft, lint-free cloth that has been moistened with warm water. 8. Dry the scanning strips with a dry, soft, lint-free cloth, and then slide the component into its housing until both tabs click into place. 9. Lower the scan input tray into place, and then reconnect the power supply to the product. 10. Press the Power button to turn on the product.
58 2. Open the automatic document feeder (ADF) hatch. 3. Remove any visible lint or dust from each of the feed rollers and the separation pad using compressed air or a clean lint-free cloth moistened with warm water. 4. Close the ADF hatch, and then reconnect the power supply to the product. 5. Press the Power button to turn on the product, and then update the product maintenance history. a. On the Home screen, touch the Device Maintenance button. b. Touch the Clean Rollers button. c.
8 Replace and install components This section presents information about how to replace and install product components. ● Replace the rollers ● Replace the separation pad ● Replace the front panel ● Replace the keyboard ● Replace the hard drive ● Install a Jetdirect card ● Install an accessory into the hardware integration pocket Animations which guide you through several maintenance tasks are available on the web. For the latest parts information and animations, see www.hp.
60 2. Open the automatic document feeder (ADF) hatch. 3. Slide your fingertip behind the tab on the roller assembly door, and then pull gently forward and down to open the door.
4. Holding the roller assembly door down and out of the way, grasp the roller assembly and slide it to the left to release it from the enclosure. CAUTION: Do not touch the rollers with bare fingers, as oils from your fingers could impact performance. NOTE: You might feel a slight resistance when sliding the roller assembly. CAUTION: Take care not to press down on the alignment tabs (1) or against the tab to the right of the roller assembly (2). 5. Lift the roller assembly out and set it aside.
6. Holding the roller assembly door down and out of the way, insert the new roller assembly into the enclosure and slide it to the right until it is seated firmly. 7. Close the roller assembly door, pressing firmly against the door until you hear a click (the click indicates that the latch is seated correctly). NOTE: HP recommends that you replace the rollers and separation pad every 100,000 scans. Once the rollers are replaced, replace the separation pad and then log the maintenance activity.
2. Open the automatic document feeder (ADF) hatch. 3. Raise the ADF input tray (1), and then press forward on the separation pad latch to release the separation pad from its locked position (2).
4. Lift up on the separation pad component, release it from its housing, and set it aside. TIP: This is easier to do if you lower the input tray. CAUTION: Do not touch the pad itself with bare fingers, as oils from your fingers could impact performance. 5. 64 Slide the rear edge of the new separation pad component into its housing, ensuring that the spring below the pad is not bent down.
6. Press down on the front portion of the separation pad component until you hear an audible click, indicating that the pad is seated firmly. TIP: Taking care not to touch the pad with bare fingers, press down on the pad and then release, ensuring that the pad springs back up. This indicates that the spring below the pad is positioned correctly. 7. Close the ADF hatch, reconnect the power supply to the product, and then turn on the product. 8. Update the product maintenance history. a.
c. Scroll down through the online maintenance procedure and touch the Complete Maintenance Procedure button. d. Touch OK to record the maintenance activity and reset the counters to zero. NOTE: HP recommends that you replace the rollers and separation pad every 100,000 scans. Replace the front panel TIP: An animation which guides you through removing and replacing the front panel is available on the web (see www.hp.com/support, and search on your product).
5. While still holding the front panel in an inverted position, disconnect the front panel cable and set the front panel aside. 6. Connect the new front panel to the front panel cable. 7. Gently feed the ribbon cable through the cable restraint (1) and connect the ribbon cable (2).
8. Invert the front panel so that it is touch screen side up, position the front panel to align with the bezel (1), and then press down on the front panel to seat it in place (2). 9. Close the scan lid, reconnect the power cable, and then turn on the product. Replace the keyboard You can order keyboards in several languages as accessories. To replace the keyboard, follow these steps: 1. Press the Power button to turn off the product, and then disconnect the power cable. 2. Remove the keyboard. a.
b. 3. Gently squeeze in on the cable connector to release the keyboard cable, and then set the keyboard aside. Insert the new keyboard. a. Connect the new keyboard's cable.
b. 4. Position the new keyboard over the keyboard frame so the fixed tabs on the keyboard align with the tab slots on the frame (1), gently push the keyboard against the keyboard frame (2), and then push the four sliding tabs in to secure the keyboard (3). Reconnect the power supply to the product, and then press the Power button to turn on the product. Replace the hard drive HP recommends doing routine, scheduled backups as a best practice.
2. Loosen the two thumbscrews which secure the rear panel drawer assembly to the product (1), and then slide the drawer assembly out of its enclosure. You may encounter some resistance as you slide the drawer assembly. 3. Gently lift the drive rail lever on the left leading edge of the hard drive (1), slide the drive forward (2), and then disconnect the cable from the hard drive. 4. Lift the hard drive out of the drawer assembly and set the hard drive aside.
5. Remove the black plastic rails from the drive you just removed, and then attach them to the new drive. 6. Slide the hard drive into the drive housing until it snaps into place (ensure that the pegs on the side of the drive rails fit into the slot on the drive housing), and then connect the drive cable to the drive. NOTE: Make sure to tuck the drive cable under the cable restraint. 72 7.
Install a Jetdirect card To install a Jetdirect card, follow these steps. 1. Press the Power button to turn off the product (1), disconnect power from the product (2), and then disconnect the Ethernet cable (3). 2. Loosen the two screws which secure the Jetdirect card cover plate to the back of the product (1), and then remove the cover plate (2) and set it aside. 3. Remove the replacement Jetdirect card from its packaging and insert the card into the card slot ledge-side up, as shown. a.
4. Connect the Ethernet cable to the formatter (1), reconnect power (2), and then press the Power button to turn on the product (3). Install an accessory into the hardware integration pocket You can install a separately-purchaseable HP accessory (for example, a proximity reader, fingerprint reader, or magnetic-swipe reader) into the integrated hardware integration pocket (HIP). NOTE: This procedure describes installing a proximity card reader.
2. Insert the edge of a credit card into the groove at the top of the HIP cover and gently pry the cover free; set the cover aside. 3. Remove the HIP accessory from its packaging and install the accessory into the HIP. a. Connect the accessory's USB cable into the connector on the left side of the HIP enclosure. b. Connect the USB cable to the cable connector on the accessory (1), and then connect the grounding connector to the grounding strip on the accessory, if applicable (2).
c. 4. 76 Align the pegs on the underside of the accessory with the connectors in the HIP, insert the accessory into the HIP, and then press down gently to snap the accessory into place. Connect the power cable, and then press the Power button to turn on the product.
9 Troubleshooting This section contains solutions for common problems with the product. ● Scan errors ● Basic troubleshooting tips ● Installation problems ● Initialization or hardware problems ● The product has paused or shut down ● Paper feeding problems ● The product has stopped working correctly ● Solve e-mail problems ● Solve network problems ● Restore factory settings ● Contact HP Support For additional troubleshooting, see the Help for the HP scanning program that you are using.
Basic troubleshooting tips Simple issues such as smudges on the scanning glass or loose cables can cause your product to produce fuzzy scans, operate in an unexpected manner, or fail to operate. Always check the following items when you encounter scanning problems. ● If scans are fuzzy, check to see if the scanning strip to the left of the scanning glass is dirty or smudged. If so, clean the scanning strip.
Installation problems Cable type Action Power supply cable The power supply is connected between the product and a power outlet. Ethernet cable ● Ensure that the power supply is securely connected to the product. ● Ensure that the power cable is securely connected between the power supply and a live electrical outlet or surge protector. ● If the power cable is connected to a surge protector, ensure that the surge protector is plugged into an outlet and turned on.
Check that the product has power The power cable is connected between the product and a power outlet. ● Ensure that the power cable is securely connected between the product and a live electrical outlet. ● If the power cable is connected to a surge protector, ensure that the surge protector is plugged into an outlet and turned on. ● Ensure that the product is receiving power. ◦ Check that the green LED on the power supply case is on.
Paper feeding problems ● Paper jamming, skewing, misfeeds, or multiple-page feeds ● Scanning fragile originals ● Paper does not feed from the product ● Originals are curling up in the document output tray ● The bottom of the scanned image is cut off ● The scanned images have streaks or scratches ● An item loaded in the document input tray jams repeatedly ● Clear jams from the paper path Paper jamming, skewing, misfeeds, or multiple-page feeds ● Check that all rollers are in place and that t
A problem with the product hardware might exist. Follow this procedure to test the product: 1. Ensure that the power supply is securely connected between the product and a live electrical outlet or surge protector. Check that the green LED on the power supply case is on to verify that the power supply is functional. 2. If the power supply is connected to a surge protector, ensure that the surge protector is plugged into an outlet and turned on. 3.
Clear jams from the paper path To clear a paper jam: 1. Open the automatic document feeder (ADF) hatch. 2. Remove the originals or any obstructions from the paper path. TIP: Use the green thumb wheel on the left side of the open hatch to manually advance originals through the paper path. 3. Remove the ADF duplex background, remove any debris, and then slide the component back into its housing until it clicks into place. 4. Close the ADF hatch until it snaps into place. 5.
The product has stopped working correctly If the product stops scanning, follow these steps. After each step, start a scan to see if the product is working. If the problem persists, proceed with the next step. 1. A cable might be loose. Ensure that the Ethernet, power supply, and power cables are properly connected. 2. Ensure that the product is receiving power. 3. a. Check that the green LED on the power supply case is on. b.
Validate the LDAP gateway address NOTE: This procedure is for Windows operating systems. 1. Open Windows Explorer. In the address bar, type LDAP:// immediately followed by the LDAP gateway address. For example, type LDAP://12.12.12.12 where "12.12.12.12" represents the LDAP gateway address. 2. Press Enter. If the LDAP gateway address is valid, the Find People dialog box opens. 3. If the LDAP gateway address is not valid, contact the network administrator.
Restore factory settings To restore factory settings, follow these steps:. 1. Touch the Administration button, touch the General Settings button, and then touch the Restore Factory Settings button. 2. Touch the buttons associated with the subsystems you wish to reset to factory defaults, and then touch the Reset button. Contact HP Support For support contact information, see www.hp.com/support.
10 Specifications and warranty This section contains regulatory information and product specifications for your product. ● Product specifications ● Document feeder specifications ● Environmental specifications ● Certificate of Volatility ● Regulatory model number ● Environmental product stewardship program ● Hewlett-Packard limited warranty statement Product specifications Name Description Scanner type Flatbed with automatic document feeder (ADF) Size Width: 570 mm (20.35 in), Depth: 434.
Name Description Minimum paper size 68 x 148 mm (2.7 x 5.8 in) Maximum paper size 216 x 864 mm (8.
Hard disk drive memory The product contains one encrypted hard disk drive (160 GB or larger) that may retain data after you turn off the product, including customer jobs and temporary data such as stored scan data or fax files. To securely erase the data, start the Embedded Web Server, click the Security tab, click the Protect Stored Data entry in the left pane, click the Erase Options button, and then select the Secure Sanitize Erase option.
Additional ENERGY STAR qualified imaging product model information is listed at: http://www.hp.com/go/energystar Material restrictions This HP product contains the following materials that might require special handling at end-of-life: coin cell battery. This product’s real-time clock battery or coin cell battery may contain perchlorate and may require special handling when recycled or disposed of in California. (See www.dtsc.ca.gov/hazardouswaste/ perchlorate.
Chemical substances HP is committed to providing our customers with information about the chemical substances in our products as needed to comply with legal requirements such as REACH (Regulation EC No 1907/2006 of the European Parliament and the Council). A chemical information report for this product can be found at: www.hp.com/go/reach.
modification or misuse, (d) operation outside of the published environmental specifications for the product, or (e) improper site preparation or maintenance. 6. TO THE EXTENT ALLOWED BY LOCAL LAW, THE ABOVE WARRANTIES ARE EXCLUSIVE AND NO OTHER WARRANTY OR CONDITION, WHETHER WRITTEN OR ORAL, IS EXPRESSED OR IMPLIED, AND HP SPECIFICALLY DISCLAIMS ANY IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, SATISFACTORY QUALITY, AND FITNESS FOR A PARTICULAR PURPOSE.
Index A address books, e-mail adding addresses 47 auto-complete function 50 importing 32 LDAP support 14 recipient lists 47 recipient lists, creating 47 ADF capacity 1 clean duplex background 54 load paper 39 Administration menu, control panel 14 administrator password 25 Attention light locating 6 authentication and authorization 36 auto-shutdown 5 B batteries included 90 bins locating 3 blank page suppression 1 browser requirements Embedded Web Server 31 buttons, control panel locating 6 touch screen 10 C
Networking tab 32 options 31 Scan/Digital Send tab 32 Security tab 32 Explorer, versions supported Embedded Web Server 31 e-mail about 47 address books 47 auto-complete function 50 control-panel settings 48 Embedded Web Server settings 32 LDAP support 14 problem solving 84 recipient lists 47 security 32 sending documents 49 SMTP support 14 validating gateway addresses 84 General tab, Embedded Web Server 32 glass, clean 54 graphical display, control panel 6 F factory settings, restore 86 fax, settings 50 f
network folders configure 26 scan to 51 Networking tab, Embedded Web Server 32 networks configuring 11 connectivity features 2 default gateway 23 device discovery 12 disabling protocols 24 HP Web Jetadmin 32 IP address 13, 23, 24 link speed settings 21 protocols supported 12 SMTP servers 14 subnet mask 23 TCP/IP settings 15 validating gateway addresses 84 new features 44 automatic tone 44 automatically straighten 44 cropping options 44 erase edges 44 job build 45 scan to SharePoint site 45 send document to
EWS 33 load certificate revocation list 36 load certificates 36 manage certificates 35 manage temporary job files 34 Secure Disk Erase 35 Secure Storage Erase 34 software access 33 security features 1, 2 Security tab, Embedded Web Server 32 Send to Workflow 52 sending to e-mail about 47 address books 47 Embedded Web Server settings 32 LDAP support 14 recipient lists 47 sending documents 49 settings 48 SMTP support 14 validating gateway addresses 84 sending to fax 51 separation pad replace 62 settings, resto
