HP Scanjet G3010 Setup and Support Guide
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Contents 1 2 3 4 5 Get started..............................................................................................................2 Step 1. Check the box contents .............................................................................2 Step 2. Install the software .....................................................................................2 Step 3. Connect the power supply .........................................................................3 Step 4. Connect the USB cable .
1 Get started Follow these steps to set up the scanner: ● ● ● ● ● Step 1. Check the box contents Step 2. Install the software Step 3. Connect the power supply Step 4. Connect the USB cable Step 5. Test the installation Step 1. Check the box contents Unpack the scanner hardware. Be sure to remove any shipping tape. A E D B C A HP Scanjet G3010 scanner B USB cable C Power supply D Setup poster or optional Setup and Support Guide E Scanning software CDs Step 2.
1. 2. Insert the HP Photosmart CD that came with the scanner into the computer CD drive. For Windows installations: Wait for the installation dialog box to display. If the installation dialog box does not display after a few moments, see Scanner installation troubleshooting on page 7. For Macintosh installations: Double-click on the CD icon that appears on the desktop to start the installation. Click Install software to install the scanning software.
Chapter 1 Step 4. Connect the USB cable Caution If you are installing in a Windows environment, be sure you install the HP Photosmart software before connecting the scanner to your computer with the USB cable. See Step 2. Install the software on page 2. If you are installing in a Macintosh environment, you can connect the USB cable either before or after installing the software. Use the USB cable that came with the scanner to connect the scanner to the computer. 1.
2 How to use the scanner This section presents an overview of the scanner and how to use it. ● ● ● ● Where to get additional information HP Photosmart Windows software HP Photosmart Macintosh software Front panel and accessories overview Where to get additional information More information about the scanner and software can be found in the scanner Help file.
Chapter 2 HP Photosmart Macintosh software When you install the HP scanning software on a Macintosh, two software programs are available in the Dock: HP Device Manager and HP Photosmart Studio. These programs are used for scanning and editing your scans. HP Device Manager is the program that gets you started scanning pictures and documents.
3 Scanner installation troubleshooting This section contains solutions for installation and setup problems. ● ● Uninstall and reinstall the software Check the cables Uninstall and reinstall the software An incomplete software installation could cause the scanner not to be recognized or the software not to launch correctly. Try uninstalling and then reinstalling the HP Scanning software. To reinstall the HP Scanning software, you must have the HP Photosmart software CD. Windows environment: 1. 2. 3. 4. 5.
Chapter 3 Check the cables Cable type Action Power cable The power cable is connected between the scanner and a power outlet. ● ● ● USB cable Ensure that the power cable is securely connected between the scanner and a live electrical outlet or surge protector. If the power cable is connected to a surge protector, ensure that the surge protector is plugged into an outlet and turned on. Turn off the scanner power switch and turn off the computer.
4 Regulatory information and product specifications This section contains regulatory information and product specifications for the HP Scanjet G3010 Photo Scanner and accessories.
Chapter 4 (continued) Name Description program established to encourage the development of energyefficient office products. ENERGY STAR is a U.S. registered service mark of the U.S. EPA. As an ENERGY STAR partner, HP has determined that this product meets ENERGY STAR guidelines for energy efficiency. For more information on ENERGY STAR guidelines, go to the following website: www.energystar.
Product restricted material This HP product contains the following material that might require special handling at end-of-life: Mercury in the scanner fluorescent lamp and transparent materials adapter (< 5 mg). For recycling information, contact www.hp.com/go/recycle, your local authorities, or the Electronic Industries Alliance at www.eiae.org.
5 Product support This section describes the options for product support. ● ● ● Accessibility HP Scanjet Web site Getting assistance Accessibility The following accessibility options are available on this scanner: Windows environment: ● ● To prevent buttons from being accidentally pushed, you can use the Button Disable Utility to disable the buttons. You can use the same utility to re-enable the buttons. For more information about the Button Disable Utility, see the scanner User Guide.
Getting assistance In order to get the best from your HP product, please consult the following standard HP support offerings: 1. 2. 3. 4. 5. 6. Please consult the product documentation that came with the product. – Review the troubleshooting section or electronic Help of this manual/CD. – Review the electronic Help section within the software. Visit the HP online support at www.hp.com/support or contact your point of purchase. HP online support is available to all HP customers.
