HP Scanjet G2410/G2710 User Guide
Contents 1 How to use the scanner Where to get additional information ...........................................................................................3 Accessibility ...............................................................................................................................3 Accessing the user guide with screen reader software .......................................................3 Button Disable Utility ........................................................................
Scanner operation problems ...................................................................................................16 Scanner will not turn on .....................................................................................................17 Scanner does not scan right away ....................................................................................17 Buttons appear not to work ................................................................................................
1 How to use the scanner This manual describes how to use the HP Scanjet G2410 Flatbed Scanner and the HP Scanjet G2710 Photo Scanner. This section presents an overview of the scanner and how to use it.
Chapter 1 3. Click the language that you want. A list of guides is displayed. 4. Click Onscreen User Guide. Button Disable Utility To prevent buttons from being accidentally pushed, you can use the Button Disable Utility to disable the buttons. You can use the same utility to re-enable the buttons. To use the Button Disable Utility, complete the following steps: 1. On your hard drive, navigate to C:\Program Files\Common Files\Hewlett-Packard \Scanjet\G4000\. 2. Double-click hpbdu.exe.
Front-panel buttons Icon Feature name Description Scan button Scans pictures, graphics, documents, or objects. Copy button Scans the item and sends it to the printer to make a copy. Scan to PDF button (G2710 model only) Scans one or more pages and saves them as a PDF file for sharing or storing. Transparent materials adapter (TMA) NOTE: This section applies to the HP Scanjet G2710 Scanner only. You can use the transparent materials adapter (TMA) to scan 35 mm slides or negatives.
Chapter 1 To start the HP Solution Center: 1. Do one of the following: a. On the Windows desktop, double-click the HP Solution Center icon. b. On the taskbar, click Start, point to Programs or All Programs, point to HP, and then click HP Solution Center. 2. If you have installed more than one HP device, click the icon for your device. The HP Solution Center shows only the functions, settings, and support options that are appropriate for the selected HP device.
Select original type — document or picture You have two choices for original type: Document or Picture. The scanner optimizes settings based on your choice. Use the following guidelines to determine the best original type for your needs. If your original consists of Select this original type Text, or both text and graphics Document A printed photograph or graphic Picture Scan pictures Use the Scan button ( ) to scan photos and graphics. For scanning slides or negatives, see Scan film.
Chapter 1 Scan documents Use the Scan button ( ) to scan documents. The scanner scans an original document to the destination that is selected in the HP Scanning dialog box. NOTE: If you want to preview scans before they are sent to their destination, select Show Preview in the What are you scanning? dialog box, or begin your scan from the HP Solution Center. Also see Preview a scanned image. 1. Place the original face down on the scanner glass, as indicated by the reference mark. 2.
5. When you are finished with that page, place the next page on the glass and click Scan to scan another document or page. 6. When you are finished with all pages, click Done. After you click Done, the software sends the scanned file to the specified location. E-mail a document or picture Follow these instructions to scan pictures or documents from the scanner glass and send the scans to a supported e-mail program as an attachment. 1.
Chapter 1 Scan film NOTE: This section applies to the HP Scanjet G2710 Photo Scanner only. This section contains information about using the transparent materials adapter (TMA) to scan positives, including 35 mm slides, and negatives. • • Scan positives (such as 35 mm slides) or negatives Tips for scanning transparent items Scan positives (such as 35 mm slides) or negatives The transparent materials adapter (TMA) in this model enables you to scan two 35 mm slides at one time or two negatives.
Figure 1-2 Scan negatives 1. Open the scanner lid. 2. Remove the negative strip holder from the slide holder. 3. Do one of the following to load the slides or negatives: • If you are scanning slides, place the slides into the slide holder. Insert the slides with the top of the slides pointing up and with the front of the slides facing you. Make sure that the slides are flat and do not overlap. • If you are scanning negatives, do the following: a.
Chapter 1 Tips for scanning transparent items • • • To scan items larger than those that the transparent materials adapter (TMA) or template accepts, place the transparency on the scanner glass, place a white sheet of paper on top of the transparency, and then scan as described in Scan pictures. When scanning a 35 mm slide or negative, the scanner software automatically enlarges the image to approximately 10 cm x 15 cm (4 x 6 inches).
2 Care and maintenance This section presents information about how to care for and maintain the scanner. • • • Clean the scanner glass Clean the transparent materials adapter (TMA) — HP Scanjet G2710 Photo Scanner Order maintenance and scanner supplies Occasional cleaning of your scanner helps ensure higher-quality scans. The amount of care necessary depends upon several factors, including the amount of use and the environment. You should perform routine cleaning as necessary.
Chapter 2 Order maintenance and scanner supplies You can purchase maintenance parts online at the scanner support Web site at www.hp.com/buy/parts or from your local HP dealer.
3 Troubleshooting This section contains solutions for common problems with the scanner and the transparent materials adapter (TMA). • • • • Scanner initialization or hardware problems Scanner operation problems Slides, negatives, and TMA issues Scanner installation troubleshooting Scanner initialization or hardware problems This section contains solutions for initialization and hardware problems.
Chapter 3 Scanner has stopped working properly If the scanner stops scanning, complete the following steps, in order. After each step, start a scan to see if the scanner is working. If the problem continues, proceed with the next step. 1. A cable might be loose. Ensure that both the USB cable and power cable are securely connected. 2. Turn the scanner off using the power switch, wait 60 seconds, and then turn it back on. 3. Restart your computer. 4. A software conflict might exist on your computer.
Scanner will not turn on If the scanner will not turn on when you press the front-panel scanner buttons, check for these possible problems: • • • The scanner might have been unplugged. Check to see that the power cable has not become disconnected from the scanner or unplugged from the power source. The scanner might be turned off. Check to see that the scanner power switch is in the on position. Check to see that the TMA cable has not become disconnected from the scanner.
Chapter 3 Issues with scanning documents or text (OCR) The scanner uses optical character recognition (OCR) to convert text on a page to text that you can edit on your computer. • If you scan text but cannot edit it, make sure that you make the following selections during scanning: • HP Scanning (Select Document.) • Scan to (Select a word-processing program or Save to File.) NOTE: If you select Save to File, select a text file type from the File Type drop-down list.
For more details, see Care and maintenance. Slides, negatives, and TMA issues NOTE: This section applies to HP Scanjet G2710 Photo Scanner only. Use this section to help resolve issues with 35 mm slides or 35 mm negatives that have been scanned by using the TMA.
Chapter 3 No light or only dim light is visible in the TMA after selecting slides or negatives in the Scan dialog box After each step, start a scan to see if the scanner is working. If not, proceed with the next step. 1. Make sure that the TMA is connected to the scanner. 2. Ensure that Scan positives, including 35 mm slides, using the TMA or Scan negatives using the Transparent Materials Adapter (TMA) is selected in the What are you scanning? dialog box. 3. The bulb in the TMA might not be working.
Check the cables Cable type Action Power cable The power cable is connected between the scanner and a power outlet. • • • USB cable Ensure that the power cable is securely connected between the scanner and a live electrical outlet or surge protector. If the power cable is connected to a surge protector, ensure that the surge protector is plugged into an outlet and turned on. Turn off the scanner power switch and turn off the computer.
4 Regulatory information and product specifications This section contains regulatory information and product specifications for the HP Scanjet G2410/G2710 scanners and accessories.
(continued) Name Description ENERGY STAR is a U.S. registered service mark of the U.S. EPA. As an ENERGY STAR partner, HP has determined that this product meets ENERGY STAR guidelines for energy efficiency. For more information on ENERGY STAR guidelines, go to the following Web site: www.energystar.gov Transparent materials adapter (TMA) specifications NOTE: This section applies to the HP Scanjet G2710 Photo Scanner only.
Chapter 4 For recycling information, contact www.hp.com/go/recycle, your local authorities, or the Electronic Industries Alliance at www.eiae.org. Disposal of Waste Equipment by Users in Private Households in the European Union This symbol on the product or on its packaging indicates that this product must not be disposed of with your other household waste.
5 Product support This section describes the options for product support. • • • Accessibility HP Scanjet Web site Getting assistance Accessibility The following accessibility options are available on this scanner: Windows environment: • • To prevent buttons from being accidentally pushed, you can use the Button Disable Utility to disable the buttons. You can use the same utility to re-enable the buttons. For more information about the Button Disable Utility, see the scanner User Guide.
Chapter 5 Getting assistance In order to get the best from your HP product, please consult the following standard HP support offerings: 1. Please consult the product documentation that came with the product. • Review the troubleshooting section or electronic Help of this manual/CD. • Review the electronic Help section within the software. 2. Visit the HP online support at www.hp.com/support or contact your point of purchase. HP online support is available to all HP customers.
Index A E L accessibility 3 accessibility Web site 25 attachments, e-mail 9 Auto Correct Photos 7 E-mail button 4 e-mail scans 9 editable text troubleshoot 18 enable buttons 4 Energy Star 22 environmental specifications 23 languages, user guide 3 localized user guides 3 B blurry images, troubleshoot 18 Button Disable Utility 4, 25 buttons, front panel about 4 scan from 5 settings 6 troubleshoot 17 C cables troubleshoot 21 Care Pack Services 28 clean scanner glass 13 TMA 13 color Auto Correct Photos 7
power supply troubleshoot cable 21 power-on, troubleshoot 17 preview image 6 R recycling 23 regulatory model number 22 remove software 20 reset scanner 15 resolution 22 restricted material 23 S scan documents 8 e-mail 9 from front panel buttons 5 from the HP Solution Center 5 from TWAIN software 6 models, scanner 10 multiple pictures 7 original types 7 pictures 7 preview image 6 slides or negatives with HP Scanjet G4010 10 transparent items 12 Scan button 4, 7, 8 Scan Film button 4 Scan to PDF button 8 Sc
