HP Scanjet N7710 User Guide
Contents 1 Scanner overview What you can do with the scanner ............................................................................................3 Scanner hardware .....................................................................................................................4 Scanner lamp setting ...........................................................................................................4 Scanner software .........................................................................
Clean the feed roller ................................................................................................................24 Replace the feed roller and separation pad .............................................................................26 7 8 Troubleshooting Scanner error codes ................................................................................................................28 Scanner initialization or hardware problems ...................................................
1 Scanner overview This user guide covers what you need to know about using the HP Scanjet N7710 scanner. • • • • • What you can do with the scanner Scanner hardware Scanner software Where to get additional information Accessibility What you can do with the scanner The following table summarizes the scanner features. Many of these features are available through the HP Smart Document Scan Software or other included scanning software. For more information, see the HP Smart Document Scan Software Help.
Chapter 1 Scanner hardware 1 Front panel. For information, see Scan from the scanner buttons. 2 Document feeder. For information, see Use the document feeder. 3 Card slot. For information, see Load cards. 4 The Power rocker switch is located on the back of the scanner. Scanner lamp setting The scanner supports two modes of lamp operation: • • In Power Save mode, the scanner lamp times out and turns off automatically after about 15 minutes of inactivity.
HP Smart Document Scan Software HP Smart Document Scan Software guides you through the scanning process. To open the software, double-click the HP Smart Document Scan Software icon on the desktop. For more information, see Scan from HP Smart Document Scan Software. Main Window The Main Window is displayed when you open the HP Smart Document Scan software. Use this window to complete the following tasks: • • Start a scan: Load the original in the document feeder, select a profile, and then click Scan.
Chapter 1 Where to get additional information • • • • Setup and Support Guide User Guide Online help Help for other software programs Setup and Support Guide Use the printed Setup and Support Guide that came with the scanner to set up and connect the scanner, test the installation, and troubleshoot installation problems. User Guide This scanner User Guide is the primary source for scanner information. It provides information about using, maintaining, and troubleshooting the scanner.
Help for other software programs For information about any of the other software programs included with the scanner, open the program, and then click Help on the menu bar. Accessibility • • LCD Reader Control of the scanner buttons LCD Reader The LCD Reader is a software program that shows the changing contents of the scanner front panel display. The LCD Reader enables accessibility software tools to verbalize what is being shown on the scanner front panel. To use the LCD Reader, follow these steps: 1.
2 Use the document feeder For helpful information on loading your documents properly, refer to the following topics. • • • Document loading tips Things to avoid How to load documents Document loading tips • • • • • • • • • • • • 8 The document feeder performs best with 60-90 g/m2 (16-24 lb) paper. Use the document feeder to scan flexible items such as paper and small, flexible cards.
Things to avoid • • • Scanning the following types of documents might result in paper jams or damage to the documents. To scan these documents, make a photocopy, and then scan the copy instead.
Chapter 2 How to load documents 1. Pull up the document feeder extension, and fold out the output tray. 2. Adjust the paper guides to the width of the documents. Take care not to overtighten the guides, which can restrict paper feeding. When scanning small originals such as checks, it is especially important that the paper guides fit snugly against the edges of the original.
3. Fan the stack of document pages to ensure that the pages do not stick together. Fan the edge that will be pointing into the feeder in one direction, and then fan that same edge in the opposite direction. 4. Align the edges of the documents by tapping the bottom of the stack against the table top. Rotate the stack 90 degrees and repeat.
Chapter 2 5. Gently set the stack in the document feeder. Load the pages face down with the top of the pages pointing into the feeder. For best results, do not drop the stack into the feeder and do not tap the top edge of the stack after you have placed it in the document feeder. 6. Verify that the paper guides are aligned with the edges of the stack. 7. Begin scanning.
3 Load cards For information about loading flexible and rigid cards, see the following topics. • • Load flexible cards into the document feeder Load a card into the card slot Load flexible cards into the document feeder Use the document feeder to scan flexible items such as paper and small, flexible cards. (Use the card slot to scan rigid items such as laminated cards and embossed cards.) This topic describes the specifications for flexible cards. For paper specifications, see Load cards.
Chapter 3 To load flexible cards into the document feeder, follow these steps: 1. Place the stack of cards face down with the long dimension parallel to the paper guides. 2. Adjust the paper guides to center the original. Make sure the paper guides touch the edges of the original. Load a card into the card slot Use the card slot of the back of the scanner to scan rigid items such as laminated cards and embossed cards. The card slot accepts cards with raised characters.
(continued) Minimum thickness: 0.10 mm (0.004 inches) Maximum thickness: 0.84 mm (0.033 inches) The capacity of the card slot is 1 card at a time. Load a card into the card slot face down with the long dimension parallel to the side of the scanner and the top of the card toward the left as you face the scanner. NOTE: Be sure to scan only one card at a time in the card slot.
4 Scan and copy The following topics describe how to scan or copy originals using the scanner and the scanner software. • • • • • • Basic scanning steps Basic copying steps Scan from the scanner buttons Scan from HP Smart Document Scan Software Scan from other software programs Scan with one button press Basic scanning steps The basic steps for scanning are: 1. Load the originals. For more information, see Use the document feeder. 2.
Scan from the scanner buttons • • • • Scan Document To button Copy button Tools button Cancel button Scan Document To button 1. Use the Select Profile Number button ( ) to select a profile. The number (01 through 30) is displayed on the scanner front panel. TIP: To increase or decrease the numbers rapidly, press and hold the Select Profile Number button. 2. Press the Scan Document To ( selected profile.
Chapter 4 Scan from HP Smart Document Scan Software You can start a scan from the HP Smart Document Scan Software. 1. Do one of the following: • Double-click the HP Smart Document Scan Software icon on the computer desktop. • Click Start, point to Programs or All Programs, point to HP, point to Scanjet, and then click HP Smart Document Scan Software. 2. Select a profile, and then click Scan. TIP: A description of the selected profile is displayed below the list.
In order for a scan to complete automatically, the selected HP Smart Document Scan Software profile must include the following settings: • • On the Profile tab, the Enable document review and option to scan more pages check box must be cleared. Additional settings on the Destination tab, such as disabling the Show Save As dialog box, might be required depending on the profile.
5 Set up scan profiles An HP Smart Document Scan Software profile contains settings for scanning, processing, and saving or sending scanned documents. You can set up profiles for use with the Scan Document To button on the scanner front panel. The profiles provide a fast, efficient way to scan. You can configure each profile to perform specific scanning functions that you use often.
4. Click Continue. The Profile Settings dialog box is displayed. 5. Select the settings for the profile. For more information, click Help on the HP Smart Document Scan Software menu bar. Assign profiles to numbers with the HP Scanner Tools Utility Use the HP Scanner Tools Utility to assign each profile to a number. Numbered profiles are selectable from the scanner front panel.
6 Care and maintenance This section presents information about how to care for and maintain the scanner. • • • • • • HP Scanner Tools Utility Maintenance tab Order maintenance and scanning supplies Clean the scanner glass Clean the paper path Clean the feed roller Replace the feed roller and separation pad Occasional cleaning of the scanner helps ensure high-quality scans. The amount of care necessary depends upon several factors, including the amount of use and the environment.
3. Clean the glass by using a soft, lint-free cloth that has been sprayed with a mild glass cleaner. CAUTION: Use only glass cleaner to clean the scanner glass. Avoid cleaners that contain abrasives, acetone, benzene, and carbon tetrachloride, all of which can damage the scanner glass. Avoid isopropyl alcohol because it can leave streaks on the glass. Do not spray the glass cleaner directly on the glass. If too much glass cleaner is applied, the cleaner could leak under the glass and damage the scanner. 4.
Chapter 6 3. Place the unfolded cloth into the document feeder. 4. Press the Tools ( ) button to open the Scanner Tools Utility. Click the Maintenance tab. 5. Click the Clean button to feed the cloth through the scanner. CAUTION: Wait two minutes for the components to dry before proceeding to the next step. 6. Place up to five pages of printed paper in the scanner. Scan and view the results. 7. If streaks still appear, repeat steps 3 through 5.
3. Squeeze the tabs on the feed roller cover towards each other, and then lower the feed roller cover. 4. Use an HP paper-path cleaning cloth to clean the feed roller and the small rubber pad that is located below it. NOTE: If you do not have an HP paper-path cleaning cloth, use a lint-free cloth that has been dampened with isopropyl alcohol. 5. Wipe the area around the small rubber pad to remove any paper dust. 6. Raise the feed roller cover to close it.
Chapter 6 7. Clean the glass by using a soft, lint-free cloth that has been sprayed with a mild glass cleaner. CAUTION: Use only glass cleaner to clean the scanner glass. Avoid cleaners that contain abrasives, acetone, benzene, and carbon tetrachloride, all of which can damage the scanner glass. Avoid isopropyl alcohol because it can leave streaks on the glass. Do not spray the glass cleaner directly on the glass.
The feed roller replacement kit contains a feed roller mechanism, a separation pad, and installation instructions. To order the replacement kit, go to www.hp.com/support. To replace the feed roller and separation pad, follow these steps: 1. Press the Power switch to the off position, and then disconnect the USB cable and power supply from the scanner. 2. Replace the feed roller and separation pad as described in the installation instructions that were included with the replacement kit. 3.
7 Troubleshooting This section contains solutions for common problems with the scanner. • • • • • • Scanner error codes Scanner initialization or hardware problems Scanner operation problems Scanner buttons are not working correctly Scanner paper path problems Contact HP Support For additional troubleshooting, see the help for the HP scanning program that you are using. For more information, see Where to get additional information.
(continued) Error Code Description 3. 4. Make sure the paper meets the size and weight specifications, as specified in the scanner User Guide. Replace the paper into the document feeder. If this error occurs when there is no paper feed error, the misfeed (multipick) detection sensor is not working correctly. Contact HP Support. NOTE: You can disable misfeed (multipick) detection in the TWAIN/ISIS Advanced Settings dialog box.
Chapter 7 Scanner has stopped working correctly If the scanner stops scanning, follow these steps. After each step, start a scan to see if the scanner is working. If the problem persists, proceed with the next step. 1. A cable might be loose. Ensure that both the USB cable and power supply are properly connected. Use the cable that was included with the scanner. Another USB cable might not be compatible with the scanner. 2. Ensure that the scanner is receiving power. a.
Scanner will not turn on If the scanner will not turn on when you press the front panel scanner buttons, check the following: • • • The scanner may be turned off. Be sure the power rocker switch located on the back of the scanner is in the on position. The scanner may have been unplugged. Check to see that the power supply has not become disconnected from the scanner or unplugged from the power source. The power supply might not be working.
Chapter 7 The scan is completely black or completely white The item might not be placed correctly in the document feeder. Make sure that the item you are trying to scan is placed face down. Scanned images are not straight Verify that the document feeder guides are centered on the scanner and set to an appropriate width for the original being scanned. Make sure the paper guides touch the edges of the original.
4. Restart your computer. 5. If the problem persists, the buttons might be disabled outside of the HP scanning software. Try the following procedure: a. Open Control Panel, select Scanners and Cameras, and then select your scanner model from the list. b. Examine the buttons setting for your scanner: • Windows 2000: Ensure that the Disable Device Events option is not selected. • Windows XP and Vista: Ensure the Take No Action option is not selected.
Chapter 7 Paper jamming, skewing, misfeeds, or multiple-page feeds • • • • • If the pages look skewed as they feed into the scanner paper path, check the resulting scanned images in the software to ensure that they are not skewed. The pages might not be placed correctly. Straighten the pages and adjust the paper guides to center the stack. The paper guides must be touching the sides of the paper stack to work properly.
The scanned images have streaks or scratches After each step, try another scan to see if the streaks or scratches are still apparent. If so, then try the next step. For information on cleaning the scanner, see the Care and maintenance section. • • • • Check that the originals are clean and unwrinkled. Use a cleaning cloth in the scanner paper path. Clean the scanner glass. Clean the feed roller manually.
Chapter 7 4. Close the scanner hatch until it snaps into place. 5. Reload the unscanned originals in the document feeder. 6. Resume scanning. Contact HP Support For support contact information, see the printed Setup and Support Guide that came with the scanner or visit www.hp.com/support.
8 Advanced technical features Experienced document management professionals might be interested in the following scan features. These features are available from any document TWAIN or ISIS application that allows you to modify the scan settings in its user interface. • Long pages • Scanner hardware compression • Color dropout • Misfeed (Multipick) Detection Long pages By default, the scanner accepts a stack of originals up to 215.9 mm x 355.6 mm (8.5 inches x 14 inches).
Chapter 8 NOTE: To enable JPEG compression in another application, navigate to the TWAIN or ISIS Advanced Settings dialog box, and then configure the Scanner JPEG Compression setting as described in the previous procedure. Color dropout You can filter out a dark background from the image content, for example black text on green paper or red instructions on a form. Removing colors from the scan reduces the scan file size.
Index A F accessibility 7 applications scan from 18 features color dropout 38 long-page support 37 Misfeed (Multipick) Detection 38 Scanner JPEG compression 37 feed roller clean 24 replace 26 file management 3 fuzzy images 31 B black scans troubleshoot 32 blurry images 31 buttons troubleshoot 32 C Cancel button use 17 card slot locate 14 scan from 14 clean feed roller 24 paper path 23 scanner glass 22 cleaning cloth 23 Color dropout 38 copy select number of copies 16 Copy button use 17 crooked images 3
paper-path clean 23 parts order 26 Power Save mode 4, 31 profiles assign numbers 21 features 3 import and export 21 select 16 set up 20 programs scan from 18 R replace feed roller 26 reset the scanner 29 S scan files too large 32 flexible cards 13 from HP Smart Document Scan Software 18 from other programs 18 rigid cards 14 select profiles 16 with one button press 18 Scan Document To button use 17 Scanner hardware compression feature 37 scanner lamp troubleshoot 4, 31 screen reader 7 separation pad replac
