HP Scanjet N8400 series User Guide
Copyright and license © 2007 Copyright Hewlett-Packard Development Company, L.P. Reproduction, adaptation or translation without prior written permission is prohibited, except as allowed under the copyright laws. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty.
Contents 1 Scanner overview What you can do with the scanner.............................................................................................3 Scanner hardware......................................................................................................................4 Scanner front panel buttons.................................................................................................4 Power Save button.............................................................................
Maintain the automatic document feeder (ADF).......................................................................18 Clean the paper path..........................................................................................................18 Clean the ADF window.......................................................................................................19 Clean the feed roller...........................................................................................................
1 Scanner overview This user guide covers what you need to know about using the HP Scanjet N8400 series scanner. • • • • • What you can do with the scanner Scanner hardware Scanner software Where to get additional information Accessibility What you can do with the scanner The following table summarizes the scanner features. Many of these features are available through the HP Smart Document Scan Software or other included scanning software.
Chapter 1 Scanner hardware 1 Front panel 2 Automatic document feeder 3 Power button Scanner front panel buttons Use the buttons on the scanner front panel to start a scan, select a destination for a scan, and configure some scanner settings.
The quick start buttons are labeled 1, 2, 3, and 4. You can use these buttons to scan with specific HP Smart Document Scan profiles, such as: • • • Scan a document to a searchable PDF Send a scan directly to an e-mail program Scan a document for editable text NOTE: Use the HP Scanner Tools Utility, available from the Tools ( set up the quick start buttons.
Chapter 1 Tools button Use the Tools button to open the HP Scanner Tools Utility where you can assign profiles to quick start buttons, choose which profiles are selectable from the scanner front panel, and view information about scanner settings, status, and maintenance. Cancel button Press the Cancel button to cancel a scan in progress, or to cancel a series of scans when you are scanning from the ADF.
The Main Window is displayed when you open the HP Smart Document Scan software. Use this window to complete the following tasks: • • Start a scan: Load the original in the document feeder, select a profile, and then click Scan. The scan will be completed using the settings associated with the selected profile. Work with profiles: Create and modify profiles to specify the scanner settings and the actions to take on your scanned documents.
Chapter 1 (continued) Use the Maintenance tab to view the scanner usage and maintenance history and to run a test scan pass. Where to get additional information Several sources of information describe using the scanner and the scanning software. Setup and Support Guide Use the printed Setup and Support Guide that came with the scanner to set up and connect the scanner, test the installation, and troubleshoot installation problems.
HP Scanner Tools Utility help The HP Scanner Tools Utility help explains the scanner settings, information about scanner status and maintenance, how to assign functionality to quick start buttons, and how to choose the profiles that you can select from the scanner front panel. To open HP Scanner Tools Utility help, press the Tools button on the scanner front panel, and then click Help in the HP Scanner Tools Utility dialog box. Technical Resources Visit www.hp.
2 Scan and Copy The following topics describe how to scan or copy originals using the scanner and the scanner software. • • • • • • • Basic scanning steps Basic copying steps Load originals Scan from the scanner front panel buttons Scan from HP Smart Document Scan Software Scan from other software programs Scan with one button press Basic scanning steps The basic steps for scanning are: 1. Load the originals. For more information, see Load originals. 2.
Load originals • • Place an original on the scanner glass Load paper into the document feeder Place an original on the scanner glass Place items that do not meet the specifications for the automatic document feeder (ADF) directly onto the scanner glass. Minimum size: Any size Maximum size: 215.9 mm x 355.6 mm (8.5 inches x 14 inches) Place the original face down on the scanner glass, as indicated by the reference mark.
Chapter 2 NOTE: For information on how to enable long-page support, see Long pages. To load paper into the document feeder, follow these steps: 1. Insert a multiple page document with the printed first page of the document facing up and with the top of the document into the feeder. 2. Adjust the paper guides to center the original. Make sure the paper guides touch the edges of the original.
Scan from other software programs You can scan an image or document directly into a software program if the program is ISIS or TWAIN compliant. Generally, the program is compliant if it has a menu option such as Acquire, Scan, Import New Object, or Insert. If you are unsure whether the program is compliant or what the option is, see the documentation for that program. HP Smart Document Scan Software is an ISIS application. ScanSoft PaperPort and I.R.I.S. Readiris Pro are TWAIN applications.
3 Set up scan profiles An HP Smart Document Scan Software profile contains settings for scanning, processing, and saving or sending scanned documents. You can set up profiles for use with the Scan Document To button on the scanner front panel. The profiles provide a fast, efficient way to scan. You can configure each profile to perform specific scanning functions that you use often.
3. In the Profile name box, type the name you want or accept the default name. NOTE: The first 16 characters of the profile name can be displayed on the scanner front panel. It is a good idea to include the information that distinguishes this profile at the beginning of the profile name. TIP: You might want to set up the new profile based on an existing one. To do so, check the Copy settings from profile check box and select an existing profile from the list. 4. Click Continue.
Chapter 3 To choose the profiles that are displayed on the scanner front panel, follow these steps: 1. To open the HP Scanner Tools Utility, do one of the following: • Double-click the HP Scanner Tools Utility icon on the computer desktop. • Press the Tools ( ) button on the scanner front panel. • Click Start, point to Programs or All Programs, point to HP, point to Scanjet, point to N8400 series, and then click Scanner Tools Utility. 2. Click the Profiles tab. 3.
4 Care and maintenance This section presents information about how to care for and maintain the scanner. • • • • • HP Scanner Tools Utility Maintenance tab Order maintenance and scanning supplies Clean the scanner glass Maintain the automatic document feeder (ADF) Remove the automatic document feeder from the scanner Occasional cleaning of the scanner helps ensure high-quality scans. The amount of care necessary depends upon several factors, including the amount of use and the environment.
Chapter 4 3. Clean the glass by using a soft, lint-free cloth that has been sprayed with a mild glass cleaner. CAUTION: Use only glass cleaner to clean the scanner glass. Avoid cleaners that contain abrasives, acetone, benzene, and carbon tetrachloride, all of which can damage the scanner glass. Avoid isopropyl alcohol because it can leave streaks on the glass. Do not spray the glass cleaner directly on the glass.
5. Click the Clean button to feed the cloth through the scanner. CAUTION: Wait two minutes for the components to dry before proceeding to the next step. 6. Place up to five pages of printed paper in the ADF. Scan and view the results. 7. If streaks still appear, repeat steps 3 through 6. The cleaning cloth can be cycled through the ADF up to five times. Clean the ADF window If streaks exist on scanned images, cleaning the ADF window might solve the problem. Use the following steps to clean the ADF window.
Chapter 4 4. Locate the clear scan window inside the ADF and clean it with an HP paper-path cleaning cloth. 5. Locate the white strip on the inside of the access door and clean it. 6. Replace the ADF access door: a. Position the door over the ADF opening. b. Press the door into place until it both sides click shut. 7. Clean the clear scanning strip on the scanner bed. Wipe the clear area with an HP paper-path cleaning cloth, or a clean, dry, lint-free cloth. 8. Close the scanner lid. 9.
To clean the feed roller, follow these steps: 1. Press the Power switch to the off position, and then disconnect the USB cable and power cable from the scanner. 2. Open the ADF hatch. 3. Lift the green lever to raise the feed roller to the vertical position.
Chapter 4 4. Inspect the separation pad that is located below the feed roller for wear and damage. 1 New separation pad 2 Worn separation pad 3 Damaged separation pad NOTE: The feed roller replacement kit includes extra separation pads. If the separation pad shows wear between feed roller replacements, then replace the separation pad as described in the installation instructions that were included with the replacement kit. 5.
8. Close the ADF hatch, and then reconnect the USB cable and power cable to the scanner. 9. Press the Power switch to the on position, and then update the scanner maintenance history: a. Press the Tools ( ) button on the scanner front panel to open on the HP Scanner Tools Utility. Click the Maintenance tab. b. In the Feeder Maintenance section, click Record Cleaning. For more information, see the HP Scanner Tools Utility help.
Chapter 4 3. Raise the scanner lid to the open position. CAUTION: Do not attempt to uninstall the ADF in the closed position. The ADF must be uninstalled in the opened position. Keep fingers away from the ADF hinges. 4. Grasp the ADF by the sides. 5. Lift the ADF upwards while slightly tilting it away from you until the hinge posts are pulled out of the sockets on the scanner bed.
5 Troubleshooting This section contains solutions for common problems with the scanner. • • • • • • Scanner error messages Scanner initialization or hardware problems Scanner operation problems Scanner buttons are not working correctly Automatic document feeder (ADF) problems Contact HP Support For additional troubleshooting, see the help for the HP scanning program that you are using. For more information, see Where to get additional information.
Chapter 5 (continued) Scanner Error Message Recovery Process Clean Out Open Replace the ADF access door by positioning the door over the ADF opening and pressing the door into place until both sides click. Duplex Error Follow these steps to resolve the error: 1. 2. 3. 4. Multipick Error The document feeder cannot pick up the paper or the paper is jammed. Follow these steps to resolve the error: 1. 2. 3. 4. 26 Close the program you are using to scan. Press the Power switch to the off position.
(continued) Scanner Error Message Recovery Process 04 Follow these steps to resolve the error: 1. 2. 3. Check the USB connection between the scanner and the computer. For more help, see Check the cables. Verify that the scanner is correctly enumerated on the host. If not, try uninstalling and then reinstalling the software. For more information, see the HP Scanjet N8400 series Setup and Support Guide. If the problem persists, contact HP Support. For more information, see Contact HP Support.
Chapter 5 Scanner has stopped working correctly If the scanner stops scanning, follow these steps. After each step, start a scan to see if the scanner is working. If the problem persists, proceed with the next step. 1. A cable might be loose. Ensure that both the USB cable and power supply are properly connected. Use the cable that was included with the scanner. Another USB cable might not be compatible with the scanner. 2. Turn off the scanner, wait 60 seconds, and then turn the scanner back on. 3.
Scanner lamp stays on The scanner lamp should time out and turn off automatically after a period of inactivity (about 15 minutes). This is the Power Save mode. If the scanner lamp remains on after a long period of inactivity, turn off the scanner, wait 30 seconds, and then turn the scanner back on. Scanner does not scan right away Make sure the power switch on the back of the scanner is turned ON.
Chapter 5 Scanned images are not straight The item might have shifted when you closed the lid. Straighten the original on the scanner glass, and then scan again. Verify that the document feeder guides are centered on the scanner and set to an appropriate width for the original being scanned. Make sure the paper guides touch the edges of the original. Vertical white stripes appear on the printed page The destination printer might be out of toner or ink.
Scanner buttons are not working correctly • • • Buttons do not work An unexpected program opens when a button is pressed Wrong profile is used when a quick start button is pressed Buttons do not work After each step, press a button to see if it is working correctly. If the problem persists, proceed with the next step. 1. The buttons might be disabled in the HP scanning software. Verify the Disable front panel buttons setting in the HP Scanner Tools Utility. 2. A cable might be loose.
Chapter 5 Automatic document feeder (ADF) problems Use this section to help resolve issues that might occur when scanning from the ADF.
The scanned images have streaks or scratches After each step, try another scan to see if the streaks or scratches are still apparent. If so, then try the next step. For information on cleaning the scanner, see the Care and maintenance section. 1. 2. 3. 4. 5. Check that the originals are clean and unwrinkled. Clean the scanner glass. Use a cleaning cloth in the ADF. Clean the feed roller. Clean the ADF window.
Chapter 5 3. Lift the green lever to raise the feed roller to the vertical position, and then gently remove the jammed page. 4. Lower the green lever to return the feed roller to the working position, and then close the ADF hatch. Press down firmly on both sides until you hear a click. 5. Put the input tray on the ADF. Reload the unscanned pages in the ADF input tray. 6. Resume scanning.
Clear a jam at the end of the paper path 1. Remove any loose pages from the ADF input tray. 2. Gently pull the jammed page out of the ADF in the opposite direction from which the page fed into the ADF. 3. If the jammed page still cannot be removed, lift the lid to its fully open position, loosen the jammed page from the roller on the underside of the lid, and then gently pull the page out of the ADF. 4. Close the ADF hatch. Press down firmly on both sides until you hear a click. 5.
Chapter 5 Remove a paper jam within the ADF 1. Remove any loose pages from the ADF input tray. 2. Open the scanner lid. 3. Locate the ADF access door on the underside of the ADF. 4. Press the tabs on the door, and then pull the door toward you until it detaches from the ADF. 5. Remove any paper inside the ADF. 6. Replace the ADF access door by positioning the door over the ADF opening and pressing the door into place until both sides click. 7. Close the scanner lid. 8.
6 Advanced technical features Experienced document management professionals might be interested in the following scan features. These features are available from any document TWAIN or ISIS application that allows you to modify the scan settings in its user interface. • Long pages • Color dropout • Misfeed (Multipick) Detection Long pages By default, the automatic document feeder (ADF) accepts a stack of originals up to 215.9 mm x 355.6 mm (8.5 inches x 14 inches).
Chapter 6 To disable the Misfeed (Multipick) Detection feature in an HP Smart Document Scan Software profile, follow these steps: 38 1. Open the HP Smart Document Scan Software. 2. Select a scan profile, and then click Edit. 3. On the Scan tab of the Profile Settings dialog box, click Advanced Settings. 4. On the More tab of the Properties dialog box, clear the Enable check box.
Index A F L accessibility 9 ADF clean window 19 cut-off images 32 feeding, troubleshoot 32 jams 33 maintain 18 maintenance 18 skewed pages 32 streaks, troubleshoot 33 applications scan from 13 features color dropout 37 long-page support 37 Misfeed (Multipick) Detection 37 feed roller clean 20 replace 23 file management 3 fuzzy images, troubleshoot 29 lamp troubleshoot 6 lamp, scanner 29 LCD Reader 9 lines troubleshoot 30 load originals 11 long-page support 37 B black scans, troubleshoot 29 buttons tro
import and export 16 select 10 set up 14 programs scan from 13 Q quick start buttons assign profiles 15 troubleshoot 31 R replace feed roller 23 reset the scanner 27 S scan files too large 30 from HP Smart Document Scan Software 12 from other programs 13 select profiles 10 with one button press 13 scan profiles troubleshoot 31 scanner lamp, troubleshoot 29 power-on, troubleshoot 28 scanner glass place original 11 scanner glass, clean 17 scanner lamp troubleshoot 6 screen reader 9 separation pad replace 2
