HP Photosmart Premium Fax C309 series
Contents 1 Finish setting up the HP Photosmart Add the HP Photosmart to a network...................................................................................................................................3 Set up a Bluetooth connection.............................................................................................................................................8 Set up the HP Photosmart for faxing..........................................................................................
14 Technical information Notice...............................................................................................................................................................................225 Cartridge chip information................................................................................................................................................225 Specifications..................................................................................................................
1 Finish setting up the HP Photosmart • • • Add the HP Photosmart to a network Set up a Bluetooth connection Set up the HP Photosmart for faxing Add the HP Photosmart to a network • • • Wired (Ethernet network) Wireless with a router (infrastructure network) Wireless without a router (ad hoc connection) Wired (Ethernet network) Before you connect the HP Photosmart to a network, make sure you have all of the required materials.
Chapter 1 3. Connect the other end of the Ethernet cable to an available port on your Ethernet router or switch. 4. Once you have connected the HP Photosmart to the network, install the software. To install the Windows HP Photosmart Software 1. Quit all applications running on your computer, including any virus detection software. 2. Insert the Windows CD that came with the product into the CD-ROM drive on your computer and follow the onscreen instructions. 3.
To connect the HP Photosmart to wireless network Do one of the following: Use Windows Connect Now a. Turn on wireless radio. ᆕ Press Setup. ᆕ Highlight Network and press OK. ᆕ Highlight Wireless Radio and press OK. ᆕ Highlight On and press OK. b. Insert memory with your network settings. c. Connect to wireless network. ᆕ Highlight Yes, set up printer on network using wireless settings on memory device and press OK. ᆕ Press OK to print a network configuration page. d. Install software.
Chapter 1 There are two methods you may use to connect the HP Photosmart to your computer using an ad hoc wireless network connection. Once connected, you can install the HP Photosmart software. Turn on the wireless radio for the HP Photosmart and the wireless radio on your computer. On your computer, connect to the network name (SSID) hpsetup, which is the default ad hoc network created by the HP Photosmart.
d. Make sure that the check box is not selected next to The key is provided for me automatically. If it is selected, click the check box to clear it. e. In the Network key box, type a WEP key that has exactly 5 or exactly 13 alphanumeric (ASCII) characters. For example, if you enter 5 characters, you might enter ABCDE or 12345. Or, if you enter 13 characters, you might enter ABCDEF1234567. (12345 and ABCDE are examples only. Select a combination of your choosing.
Chapter 1 c. When you are finished entering the new SSID, use the arrow buttons to highlight Done on the visual keyboard, and then press OK. TIP: If the product is unable to discover the network based on the network name you entered, you will see the following prompts. You may want to move the product closer to the computer and try running the Wireless Setup Wizard again to automatically discover the network. d. Press the down arrow button until Ad Hoc is highlighted, and then press OK. e.
You must have Windows Vista or Windows XP and either the Microsoft Bluetooth® Protocol Stack or the Widcomm Bluetooth® Protocol Stack installed in order to connect the HP Photosmart. It is possible to have both the Microsoft Stack and the Widcomm Stack on your computer, but you use only one of them to connect the HP Photosmart. • • Microsoft stack: If you have Windows Vista or Windows XP with Service Pack 2 installed on your computer, then your computer has the Microsoft Bluetooth® Protocol Stack.
Chapter 1 To install and print using the Widcomm stack 1. Make sure that you have installed the product software on the computer. NOTE: The purpose of installing the software is to make sure the printer driver is available for the Bluetooth® connection. Therefore, if you have already installed the software, you do not need to reinstall it. If you want both a USB and a Bluetooth® connection to the product, install the USB connection first. For more information, see the Start Here guide.
If you are unsure which kind of telephone system you have (serial or parallel), check with your telephone company. See the following sections to set up the HP Photosmart for faxing: • Choose the correct fax setup for your home or office • Select your fax setup case • Additional fax setup information Choose the correct fax setup for your home or office To fax successfully, you need to know what types of equipment and services (if any) share the same phone line with the HP Photosmart.
Chapter 1 Are you unsure if you use a computer dial-up modem? If you answer Yes to any of the following questions, you are using a computer dial-up modem: • Do you send and receive faxes directly to and from your computer software applications through a dial-up connection? • Do you send and receive e-mail messages on your computer through a dial-up connection? • Do you access the Internet from your computer through a dial-up connection? Please continue answering questions. 6.
(continued) Other equipment/services sharing your fax line Recommended fax setup for paralleltype phone systems Recommended fax setup for serialtype phone systems Case H: Shared voice/fax line with computer dial-up modem Not applicable. Case I: Shared voice/fax line with answering machine Not applicable. Case J: Shared voice/fax line with computer dial-up modem and answering machine Not applicable. Case K: Shared voice/fax line with computer dial-up modem and voice mail Not applicable.
Chapter 1 When the phone rings, the HP Photosmart will answer automatically after the number of rings you set in the Rings to Answer setting. Then it will begin emitting fax reception tones to the sending fax machine and receive the fax. Case B: Set up the HP Photosmart with DSL If you have a DSL service through your telephone company, use the instructions in this section to connect a DSL filter between the telephone wall jack and the HP Photosmart.
Case C: Set up the HP Photosmart with a PBX phone system or an ISDN line If you are using either a PBX phone system or an ISDN converter/terminal adapter, make sure you do the following: • If you are using either a PBX or an ISDN converter/terminal adaptor, connect the HP Photosmart to the port that is designated for fax and phone use. Also, make sure that the terminal adapter is set to the correct switch type for your country/region, if possible.
Chapter 1 3. Change the Distinctive Ring setting to match the pattern that the telephone company assigned to your fax number. NOTE: By default, the HP Photosmart is set to answer all ring patterns. If you do not set the Distinctive Ring to match the ring pattern assigned to your fax number, the HP Photosmart might answer both voice calls and fax calls or it might not answer at all. 4. (Optional) Change the Rings to Answer setting to the lowest setting (two rings). 5. Run a fax test.
4. Plug your phone into the telephone wall jack. 5. Do one of the following, depending on your phone system: • If you have a parallel-type phone system, remove the white plug from the port labeled 2-EXT on the back of the HP Photosmart, and then connect a phone to this port. • If you have a serial-type phone system, you might plug your phone directly on top of the HP Photosmart cable which has a wall plug attached to it.
Chapter 1 Back view of the HP Photosmart 1 Telephone wall jack 2 Use the phone cord supplied in the box with the HP Photosmart to connect to the "1-LINE" port 3 Computer with modem To set up the HP Photosmart with a computer dial-up modem 1. Remove the white plug from the port labeled 2-EXT on the back of the HP Photosmart. 2. Find the phone cord that connects from the back of your computer (your computer dial-up modem) to a telephone wall jack.
use a 2-line phone splitter, a serial splitter, or a parallel splitter which has two RJ-11 ports on the front and a plug on the back.) Example of a parallel splitter • If your computer has two phone ports, set up the HP Photosmart as described below.
Chapter 1 6. Now you need to decide how you want the HP Photosmart to answer calls, automatically or manually: • If you set up the HP Photosmart to answer calls automatically, it answers all incoming calls and receives faxes. The HP Photosmart will not be able to distinguish between fax and voice calls in this case; if you suspect the call is a voice call, you will need to answer it before the HP Photosmart answers the call.
3. Using the phone cord supplied in the box with the HP Photosmart, connect one end to your telephone wall jack, then connect the other end to the port labeled 1-LINE on the back of the HP Photosmart. NOTE: If you do not use the supplied cord to connect from the telephone wall jack to the HP Photosmart, you might not be able to fax successfully. This special phone cord is different from the phone cords you might already have in your home or office. 4.
Chapter 1 1 Telephone wall jack 2 "IN" phone port on your computer 3 "OUT" phone port on your computer 4 Telephone (optional) 5 Answering machine 6 Computer with modem 7 Use the phone cord supplied in the box with the HP Photosmart to connect to the "1-LINE" port To set up the HP Photosmart on the same phone line as a computer with two phone ports 1. Remove the white plug from the port labeled 2-EXT on the back of the HP Photosmart. 2.
8. Set your answering machine to answer after a low number of rings. 9. Change the Rings to Answer setting on the HP Photosmart to the maximum number of rings supported by your device. (The maximum number of rings varies by country/region.) 10. Run a fax test. When the phone rings, your answering machine will answer after the number of rings you have set, and then play your recorded greeting. The HP Photosmart monitors the call during this time, "listening" for fax tones.
Chapter 1 1 Telephone wall jack 2 "IN" phone port on your computer 3 "OUT" phone port on your computer 4 Telephone 5 Computer with modem 6 Use the phone cord supplied in the box with the HP Photosmart to connect to the "1-LINE" port To set up the HP Photosmart on the same phone line as a computer with two phone ports 1. Remove the white plug from the port labeled 2-EXT on the back of the HP Photosmart. 2.
(continued) Spain www.hp.com/es/faxconfig The Netherlands www.hp.com/nl/faxconfig Belgium (France) www.hp.com/be/fr/faxconfig Belgium (Dutch) www.hp.com/be/nl/faxconfig Portugal www.hp.com/pt/faxconfig Sweden www.hp.com/se/faxconfig Finland www.hp.com/fi/faxconfig Denmark www.hp.com/dk/faxconfig Norway www.hp.com/no/faxconfig Ireland www.hp.com/ie/faxconfig France www.hp.com/fr/faxconfig Italy www.hp.com/it/faxconfig South Africa www.hp.com/za/faxconfig Poland www.hp.
Chapter 1 26 Finish setting up the HP Photosmart
2 Get to know the HP Photosmart • • • • Printer parts Control panel features Control panel features (HP Photosmart Premium Fax C309b series) Display icons Printer parts Printer parts 1 Automatic document feeder 2 Color graphics display (also referred to as the display) 3 Output tray 4 Paper-width guide for the main input tray 5 Paper-length guide for the main input tray 6 Main input tray (also referred to as the input tray) 7 Paper tray extender (also referred to as the tray extender) 8 P
Chapter 2 1 Attention light: Indicates a problem occurred. See the display for more information. 2 Menu: Presents a set of options related to the current display. 3 Home: Returns to the Home screen (the default screen when you turn on the product). 4 OK: Selects a menu setting, value, or photo. 5 Directional pad: Navigates through photos and menu options. 6 Back: Returns to the previous screen. 7 2-Sided: Opens the 2-sided menu where you can change settings to make 2-sided copies and faxes.
1 Attention light: Indicates a problem occurred. See the display for more information. 2 Menu: Presents a set of options related to the current display. 3 Home: Returns to the Home screen (the default screen when you turn on the product). 4 OK: Selects a menu setting, value, or photo. 5 Directional pad: Navigates through photos and menu options. 6 Back: Returns to the previous screen. 7 2-Sided: Opens the 2-sided menu where you can change settings to make 2-sided copies and faxes.
Chapter 2 (continued) Icon Purpose Shows that an unknown ink cartridge is inserted. This icon might appear if an ink cartridge contains non-HP ink. Shows the wired network connection status. If the Auto Answer icon is showing on the display, the HP Photosmart will receive faxes automatically. If there is no icon showing, you will have to receive faxes manually. Indicates the presence and signal strength of a wireless network connection. Indicates the presence of an Ad hoc wireless network connection.
3 Paper basics You can load many different types and sizes of paper in the HP Photosmart, including letter or A4 paper, photo paper, transparencies, and envelopes. By default, the HP Photosmart is set to detect the size and type of paper you load in the input tray automatically and then adjust its settings to generate the highest quality output for that paper.
Chapter 3 Recommended papers for printing If you want the best print quality, HP recommends using HP papers that are specifically designed for the type of project you are printing. Depending on your country/region, some of these papers might not be available. HP Advanced Photo Paper • This thick photo paper features an instant-dry finish for easy handling without smudging. It resists water, smears, fingerprints, and humidity. Your prints have a look and feel comparable to a store-processed photo.
HP Photo Value Pack • HP Photo Value Packs conveniently package original HP cartridges and HP Advanced Photo Paper to save you time and take the guesswork out of printing affordable professional photos with your HP Photosmart. Original HP inks and HP Advanced Photo Paper have been designed to work together so your photos are long lasting and vivid, print after print. Great for printing out an entire vacation’s worth of photos or multiple prints to share.
Chapter 3 b. Load paper. ᆕ Insert stack of photo paper into photo tray with short edge forward and print side down. ᆕ Slide stack of paper forward until it stops. NOTE: If the photo paper you are using has perforated tabs, load photo paper so that tabs are closest to you. ᆕ Slide paper-width guide inward until it stops at edge of paper. c. Lower photo tray lid. Load full-size paper a. Raise output tray. ᆕ Raise output tray and slide paper-width guide outwards.
b. Load paper. ᆕ Insert stack of paper into main input tray with short edge forward and print side down. ᆕ Slide stack of paper forward until it stops. ᆕ Slide paper-width guide inward until it stops at edge of paper. c. Lower output tray. ᆕ Lower output tray and pull tray extender towards you, as far as it will go. Flip the paper catch at the end of the tray extender. Load envelopes a. Raise output tray. ᆕ Raise output tray and slide paper-width guide outwards.
Chapter 3 ᆕ Remove all paper from the main input tray. b. Load envelopes. ᆕ Insert one or more envelopes into far-right side of main input tray, with envelope flaps on left and facing up. ᆕ Slide stack of envelopes forward until it stops. ᆕ Slide paper-width guide inward against stack of envelopes until it stops. c. Lower output tray.
Information on paper The HP Photosmart is designed to work well with most paper types. Test a variety of paper types before buying a large quantity. Find a paper type that works well and is easy to purchase. HP papers are designed for the best quality results. In addition, follow these tips: • • • • • • • Do not use paper that is too thin, that has a slick texture, or that stretches easily. It can feed incorrectly through the paper path, causing paper jams.
Chapter 3 38 Paper basics
4 Print For each product, we will pick five print topics to include from the following list. We are hoping to create a matrix based on product line / target customer to make this decision process easier.
Chapter 4 5. Select the appropriate options for your print job by using the features available in the Advanced, Printing Shortcuts, Features, and Color tabs. TIP: You can easily select the appropriate options for your print job by choosing one of the predefined print tasks on the Printing Shortcuts tab. Click a type of print task in the Printing Shortcuts list. The default settings for that type of print task are set and summarized on the Printing Shortcuts tab.
2. On the File menu in your software application, click Print. 3. Make sure the product is the selected printer. 4. Click the button that opens the Properties dialog box. Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer, or Preferences. 5. Click the Features tab. 6. In the Basic Options area, from the Paper Type drop-down list, select More. Then, select the appropriate photo paper type. 7.
Chapter 4 Print photos from a memory card or USB storage device Do one of the following: Single photo on small-size paper a. Load paper. ᆕ Load up to 13 x 18 cm (5 x 7 inch) photo paper in photo tray. b. Insert memory.
Single photo on full-size paper a. Load paper. ᆕ Load full-size paper in the main input tray. b. Insert memory.
Chapter 4 ᆕ Highlight A4 Borderless and press OK. ᆕ Press Back. e. Print photo. ᆕ Press Print Photos. Multiple photos on full-size paper a. Load paper. ᆕ Load full-size paper in the main input tray. b. Insert memory.
d. Change page layout. ᆕ Press OK to preview print job. ᆕ Press Menu to change print settings. ᆕ Highlight Layout and press OK. ᆕ Highlight 10x15 on A4 and press OK. ᆕ Press Back. e. Print photo. ᆕ Press Print Photos. Related topics • Recommended papers for photo printing • Edit photos before printing • Stop the current job Print on a CD/DVD Do one of the following: Print on a regular size CD/DVD a. Write data. b. Design and print label. c. Load CD/DVD. ᆕ Remove CD/DVD holder from the storage area.
Chapter 4 ᆕ Push CD/DVD holder into CD/DVD tray until lines on holder line up to green lines on tray. d. Print CD/DVD. ᆕ Press OK to start print job. e. Return holder and close tray. Print on a small size CD/DVD a. Write data. b. Design and print label. c. Load CD/DVD. ᆕ Remove CD/DVD holder from the storage area.
ᆕ Snap inkjet printable media onto CD/DVD holder with print side up. ᆕ Flip CD/DVD holder ring over CD/DVD. ᆕ Lower CD/DVD tray. ᆕ Push CD/DVD holder into CD/DVD tray until lines on holder line up to green lines on tray.
Chapter 4 d. Print CD/DVD. ᆕ Press OK to start print job. e. Return holder and close tray. Related topics • Recommended papers for printable CD/DVD discs • Stop the current job Print a creative project Do one of the following: Album pages a. Load paper. ᆕ Load up to 13 x 18 cm (5 x 7 inch) photo paper in photo tray or full-size photo paper in main input tray. b. Insert memory.
1 Memory Stick, Memory Stick Pro, Memory Stick Select, Memory Stick Magic Gate, Memory Stick Duo or Pro Duo (adapter optional), Memory Stick Pro-HG Duo (adapter optional), or Memory Stick Micro (adapter required) 2 MultiMediaCard (MMC), MMC Plus, Secure MultiMedia Card, MMC Mobile (RS-MMC; adapter required), Secure Digital (SD), Secure Digital Mini, Secure Digital High Capacity (SDHC), TransFlash MicroSD Card (adapter required), or xD-Picture card 3 CompactFlash (CF) types I and II 4 Front USB port (
Chapter 4 1 Memory Stick, Memory Stick Pro, Memory Stick Select, Memory Stick Magic Gate, Memory Stick Duo or Pro Duo (adapter optional), Memory Stick Pro-HG Duo (adapter optional), or Memory Stick Micro (adapter required) 2 MultiMediaCard (MMC), MMC Plus, Secure MultiMedia Card, MMC Mobile (RS-MMC; adapter required), Secure Digital (SD), Secure Digital Mini, Secure Digital High Capacity (SDHC), TransFlash MicroSD Card (adapter required), or xD-Picture card 3 CompactFlash (CF) types I and II 4 Front
1 Memory Stick, Memory Stick Pro, Memory Stick Select, Memory Stick Magic Gate, Memory Stick Duo or Pro Duo (adapter optional), Memory Stick Pro-HG Duo (adapter optional), or Memory Stick Micro (adapter required) 2 MultiMediaCard (MMC), MMC Plus, Secure MultiMedia Card, MMC Mobile (RS-MMC; adapter required), Secure Digital (SD), Secure Digital Mini, Secure Digital High Capacity (SDHC), TransFlash MicroSD Card (adapter required), or xD-Picture card 3 CompactFlash (CF) types I and II 4 Front USB port (
Chapter 4 1 Memory Stick, Memory Stick Pro, Memory Stick Select, Memory Stick Magic Gate, Memory Stick Duo or Pro Duo (adapter optional), Memory Stick Pro-HG Duo (adapter optional), or Memory Stick Micro (adapter required) 2 MultiMediaCard (MMC), MMC Plus, Secure MultiMedia Card, MMC Mobile (RS-MMC; adapter required), Secure Digital (SD), Secure Digital Mini, Secure Digital High Capacity (SDHC), TransFlash MicroSD Card (adapter required), or xD-Picture card 3 CompactFlash (CF) types I and II 4 Front
4. If your Web browser supports it, select the items on the Web page that you want to include in the printout. For example, in Internet Explorer, click the Options tab to select options such as As laid out on screen, Only the selected frame, and Print all linked documents. 5. Click Print or OK to print the Web page. TIP: To print Web pages correctly, you might need to set your print orientation to Landscape.
Chapter 4 Related topics • View the print resolution View the print resolution The printer software displays the print resolution in dots per inch (dpi). The dpi varies according to the paper type and print quality that you select in the printer software. To view the print resolution 1. Make sure you have paper loaded in the input tray. 2. On the File menu in your software application, click Print. 3. Make sure the product is the selected printer. 4. Click the button that opens the Properties dialog box.
To delete a printing shortcut 1. On the File menu in your software application, click Print. 2. Make sure the product is the selected printer. 3. Click the button that opens the Properties dialog box. Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer, or Preferences. 4. Click the Printing Shortcuts tab. 5. In the Printing Shortcuts list, click the printing shortcut that you want to delete. 6. Click Delete.
Chapter 4 Add frame a. Select photo. ᆕ Highlight View & Print and press OK. ᆕ Highlight photo and press OK. b. Edit photo. ᆕ Press Menu. ᆕ Highlight Add Frame and press OK. ᆕ Select desired option and press OK . Adjust brightness a. Select photo. ᆕ Highlight View & Print and press OK. ᆕ Highlight photo and press OK. b. Edit photo. ᆕ Press Menu. ᆕ Highlight Brightness and press OK. ᆕ Set brightness and press OK when done. Color effect a. Select photo. ᆕ Highlight View & Print and press OK.
5 Scan • • • Scan to a computer Scan to a memory card or USB storage device Scan and reprint photos Scan to a computer Do one of the following: Single page scan a. Load original. ᆕ Lift lid on product. ᆕ Load original print side down on right front corner of glass. ᆕ Close lid. b. Start scan. ᆕ Press Start Scan. ᆕ Highlight Scan to Computer and press OK. ᆕ Highlight HP Photosmart and press OK. Multiple page scan a. Load original.
Chapter 5 ᆕ Slide paper-width guide inward until it stops at edge of paper. b. Start scan. ᆕ Press Start Scan. ᆕ Highlight Scan to Computer and press OK. ᆕ Highlight 2-Sided Document to PDF and press OK. Related topics • Stop the current job Scan to a memory card or USB storage device Do one of the following: Single page scan a. Load original. ᆕ Lift lid on product. ᆕ Load original print side down on right front corner of glass.
ᆕ Close lid. b. Insert memory.
Chapter 5 1 Memory Stick, Memory Stick Pro, Memory Stick Select, Memory Stick Magic Gate, Memory Stick Duo or Pro Duo (adapter optional), Memory Stick Pro-HG Duo (adapter optional), or Memory Stick Micro (adapter required) 2 MultiMediaCard (MMC), MMC Plus, Secure MultiMedia Card, MMC Mobile (RS-MMC; adapter required), Secure Digital (SD), Secure Digital Mini, Secure Digital High Capacity (SDHC), TransFlash MicroSD Card (adapter required), or xD-Picture card 3 CompactFlash (CF) types I and II 4 Front
6 Copy NOTE: If you have the HP Photosmart Premium Fax C309b series, see Copy (HP Photosmart Premium Fax C309b series) to learn about that product's copy features. Refer to the label in the cartridge access area to determine the model number. • • Copy text or mixed documents Copy photos (reprint) Copy text or mixed documents Do one of the following: 1-sided original to 1-sided copy a. Load paper. ᆕ Load full-size paper in the main input tray. b. Load original. ᆕ Lift lid on product.
Chapter 6 ᆕ Close lid. c. Specify number of copies. ᆕ Highlight Copy and press OK. ᆕ Press up arrow button to increase number of copies . d. Start copy. ᆕ Press Start Copy. 1-sided original to 2-sided copy a. Load paper. ᆕ Load full-size paper in the main input tray. b. Load original. ᆕ Slide original with print side up into document feeder tray until the product detects the pages. ᆕ Slide paper-width guide inward until it stops at edge of paper. c. Specify 2-sided option.
2-sided original to 2-sided copy a. Load paper. ᆕ Load full-size paper in the main input tray. b. Load original. ᆕ Slide original with print side up into document feeder tray until the product detects the pages. ᆕ Slide paper-width guide inward until it stops at edge of paper. c. Specify 2-sided option. ᆕ Press 2-Sided on control panel. ᆕ Highlight Copy and press OK. ᆕ Highlight 2-Sided Original 2-Sided Copy and press OK. d. Specify number of copies. ᆕ Press up arrow button to increase number of copies .
Chapter 6 ᆕ Slide paper-width guide inward until it stops at edge of paper. c. Specify 2-sided option. ᆕ Press 2-Sided on control panel. ᆕ Highlight Copy and press OK. ᆕ Highlight 2-Sided Original 1-Sided Copy and press OK. d. Specify number of copies. ᆕ Press up arrow button to increase number of copies . e. Start copy. ᆕ Press Start Copy.
3. Press the down arrow button to highlight Paper Type, and then press OK. 4. Press the down arrow button until the appropriate paper type appears, and then press OK. Refer to the following table to determine which paper type setting to choose based on the paper loaded in the input tray.
Chapter 6 4. Do one of the following: • Press the right arrow button to darken the copy. • Press the left arrow button to lighten the copy. 5. Press OK. Preview a copy before printing After changing settings on the HP Photosmart for making a copy, you can preview an image of the expected output on the display before starting the copy. NOTE: To ensure an accurate preview, change the paper size and type to reflect the actual paper you have loaded in the input tray.
7 Copy (HP Photosmart Premium Fax C309b series) NOTE: To make copies, the HP Photosmart and computer must be connected and turned on. The HP Photosmart Software must also be installed and running on your computer prior to copying. Refer to the label in the cartridge access area to determine the model number. • • Copy text or mixed documents Stop the current job Copy text or mixed documents To make a copy, the HP Photosmart and computer must be connected and turned on.
Chapter 7 b. Load original print side down on right front corner of glass. c. Close lid. 3. Specify number of copies. a. Highlight Copy and press OK. b. Press up arrow button to increase number of copies . 4. Start copy. a. Press Start PC Copy. b. Copy job starts from software on computer.
8 Reprint photos NOTE: The reprint features are not available on the HP Photosmart Premium Fax C309b series. Additionally there are limited copy features available from the control panel. To reprint an original photo 1. Load original. a. Lift lid on product. b. Load original print side down on right front corner of glass. c. Close lid. 2. Load paper. Load up to 13 x 18 cm (5 x 7 inch) photo paper in photo tray. 3. Reprint photo. a. Press Photo Reprints on control panel. b. Press Print Photos.
Chapter 8 Related topics • Stop the current job 70 Reprint photos
9 Fax • • Send a fax Receive a fax Related topics • Set up the HP Photosmart for faxing Send a fax Do one of the following: Fax photo a. Load original. ᆕ Lift lid on product. ᆕ Load original print side down on right front corner of glass. ᆕ Close lid. b. Press Start Fax and wait for tone. c. Enter number. Fax 1–sided document a. Load original. ᆕ Slide original with print side up into document feeder tray until the product detects the pages.
Chapter 9 ᆕ Slide paper-width guide inward until it stops at edge of paper. b. Press Start Fax and wait for tone. c. Enter number. Fax 2–sided document a. Load original. ᆕ Slide original with print side up into document feeder tray until the product detects the pages. ᆕ Slide paper-width guide inward until it stops at edge of paper. b. Specify 2-sided option. ᆕ Press 2-Sided on control panel. ᆕ Highlight Fax Send and press OK. ᆕ Highlight 2-Sided Original and press OK. c.
NOTE: This feature is not supported if you load your originals on the glass. You must load your originals in the document feeder tray. 2. Dial the number by using the keypad on the phone that is connected to the HP Photosmart. NOTE: Do not use the keypad on the control panel of the HP Photosmart. You must use the keypad on your phone to dial the recipient's number. 3. If the recipient answers the telephone, you can engage in a conversation before sending your fax.
Chapter 9 You can only schedule one fax to be sent at a time. You can continue to send faxes normally, however, while a fax is scheduled. NOTE: You cannot schedule a color fax due to memory limitations. To schedule a fax from the control panel 1. Load your originals print side up into the document feeder tray. 2. Press OK when Fax is highlighted on the Home Screen. 3. Press the Menu button to select Fax Menu. 4. Press the down arrow button to Send Fax Later, and then press OK. 5.
To send a fax using speed dials from the control panel 1. Load your originals print side up into the document feeder tray. If you are sending a single-page fax, such as a photograph, you can also load your original print side down on the glass. NOTE: If you are sending a multiple-page fax, you must load the originals in the document feeder tray. You cannot fax a multiple-page document from the glass. 2. Press OK when Fax is highlighted on the Home screen. 3.
Chapter 9 76 Fax
10 Save photos • • Save photos to your computer Back up photos to a USB storage device Save photos to your computer To save photos 1. Insert memory.
Chapter 10 Back up photos to a USB storage device To back up photos 1. Insert memory. a. Insert a memory card into appropriate slot on product.
11 Work with cartridges • • • • Check the estimated ink levels Order ink supplies Replace the cartridges Cartridge warranty information Check the estimated ink levels You can easily check the ink supply level to determine how soon you might need to replace a cartridge. The ink supply level shows an estimate of the amount of ink remaining in the cartridges.
Chapter 11 Related topics • Order ink supplies Order ink supplies HP recommends that you use original HP cartridges. Original HP cartridges are designed and tested with HP printers to help you easily produce great results, time after time. For a list of cartridge numbers, see the documentation that came with the HP Photosmart. You can also use the software that came with the HP Photosmart to find out the reorder number for all the cartridges. You can order cartridges online from the HP Web site.
Wait for print carriage to move to center of the product. b. Press tab on cartridge, then remove it from slot. 3. Insert new cartridge. a. Remove cartridge from packaging. b. Twist orange cap to snap it off. c. Line up colored shaped icons, then slide cartridge into slot until it clicks into place.
Chapter 11 d. Close cartridge door. 4. Align cartridges. Related topics • Order ink supplies Cartridge warranty information The HP cartridge warranty is applicable when the product is used in its designated HP printing device. This warranty does not cover HP ink products that have been refilled, remanufactured, refurbished, misused, or tampered with. During the warranty period the product is covered as long as the HP ink is not depleted and the end of warranty date has not been reached.
12 Solve a problem This section contains the following topics: • • • • • • • • • HP warranty and support Setup troubleshooting Print quality troubleshooting Print troubleshooting Memory card troubleshooting Scan troubleshooting Copy troubleshooting Fax troubleshooting Errors HP warranty and support • • • Support process HP support by phone Additional warranty options Support process If you have a problem, follow these steps: 1. Check the documentation that came with the product. 2.
Chapter 12 For the most current HP list of telephone support numbers and call costs information, see www.hp.com/support.
HP warranty and support 85
Chapter 12 Placing a call Call HP support while you are in front of the computer and the product.
The product will not turn on Try the following solutions if there are no light indications, no noise, and no movement from the product when you turn it on.
Chapter 12 Solution 3: Press the On button more slowly Solution: The product might not respond if you press the On button too quickly. Press the On button once. It might take a few minutes for the product to turn on. If you press the On button again during this time, you might turn the product off. Cause: You pressed the On button too quickly. If this did not solve the issue, try the next solution.
Cause: The USB cable was connected before the software was installed. Connecting the USB cable before you are prompted can cause errors. After setting up the product, it does not print Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.
Chapter 12 Cause: The product might have been out of paper. The wrong measurements are showing in menus on the display Solution: Change the country/region setting. NOTE: You will be prompted to set both the language and the country/region settings, by using the following procedure. To set your language and country/region 1. Press Setup. 2. Press the down arrow button to highlight Preferences, and then press OK. 3. Press the down arrow button to highlight Set Language, and then press OK. 4.
4. Click Retry to retry the connection. 5. Continue with the installation and restart the computer when prompted. Cause: The USB connection between the product and the computer failed. I received a message that an Unknown Error has occurred Solution: Uninstall the software completely, and then reinstall it. To uninstall the software and reset the product 1. Disconnect and reset the product. To disconnect and reset the product a. Make sure the product is turned on. b.
Chapter 12 • HP Director • HP Memories Disk Greeting Card Creator 32 d. Go to C:\Program Files\HP or C:\Program Files\Hewlett-Packard (for some older products) and delete the Digital Imaging folder. e. Go to C:\WINDOWS and rename the twain_32 folder to twain_32 old. 3. Turn off programs that run in the background. NOTE: When the computer is turned on, a software group called the Terminate and Stay Resident (TSR) programs automatically loads.
5. Install the software. To install the software a. Insert software CD into the CD-ROM drive of the computer. The software installation will start automatically. NOTE: If the installation does not run automatically, from the Windows Start menu, click Start Search (or Run). In the Start Search (or Run dialog box), type d:\setup.exe, and then press Enter. (If your CD-ROM drive is not assigned to drive letter D, enter the appropriate drive letter.) b.
Chapter 12 Print quality troubleshooting Use this section to solve these print quality problems: • • • • • • • • • • • Wrong, inaccurate, or bleeding colors Ink is not filling the text or graphics completely The printout has a horizontal band of distortion near the bottom of a borderless print Printouts have horizontal streaks or lines Printouts are faded or have dull colors Printouts seem blurry or fuzzy Printouts have vertical streaks Printouts are slanted or skewed Ink streaks on the back of the paper
NOTE: HP cannot guarantee the quality or reliability of non-HP supplies. Product service or repairs required as a result of using a non-HP supply will not be covered under warranty. If you believe you purchased genuine HP ink cartridges, go to: www.hp.com/go/anticounterfeit Cause: Non-HP ink cartridges were being used. If this did not solve the issue, try the next solution.
Chapter 12 If this did not solve the issue, try the next solution. Solution 5: Check the print settings Solution: Check the print settings. • Check the print settings to see if the color settings are incorrect. For example, check to see if the document is set to print in grayscale. Or, check to see if advanced color settings such as saturation, brightness, or color tone, are set to modify the appearance of colors.
3. Press the down arrow button to highlight Clean Printhead, and then press OK. The product cleans the printhead. 4. Press any button to return to the Tools menu. After cleaning the printhead, print a print quality report. Evaluate the print quality report to see if the print quality problem still exists. To print a print quality report 1. Load letter or A4 unused plain white paper into the input tray. 2. Press Setup. 3. Press the down arrow button to highlight Tools, and then press OK. 4.
Chapter 12 3. Look at the demonstration picture, on the left side of the page below the large text. The picture should be sharp and clear. Sample demonstration picture - expected result • If the picture is blurry or streaked, clean the printhead, align the printer, and then print this diagnostic page again.
NOTE: If you still encounter this issue after inserting clean, wrinkle-free paper, contact HP support for service. 4. Look at the adjacent yellow and magenta color blocks, below the large text. The division between the two colors should be sharp and clean, with no blurriness or area of mixed color. Adjacent color blocks - expected result • If the division between the colors is blurry, fuzzy, or the color seems mixed, clean the printhead, and then print this diagnostic page again.
Chapter 12 • If any of the color bars are streaked with white, lighter on one side, or contain one or more streaks of a different color, clean the printhead, and then print this diagnostic page again. Color bars - white streaks (blue bar) and uneven color (top bar) Color bars - color mixing (yellow bar contains magenta streaks) NOTE: If cleaning the printhead does not solve this print quality issue, contact HP support for service. Cause: The printhead needed to be cleaned.
Solution 2: Check the ink levels Solution: Check the estimated ink levels in the cartridges. NOTE: Ink level warnings and indicators provide estimates for planning purposes only. When you receive a low-ink warning message, consider having a replacement cartridge available to avoid possible printing delays. You do not need to replace the cartridges until print quality becomes unacceptable. For more information, see: • Check the estimated ink levels Cause: The ink cartridges might have insufficient ink.
Chapter 12 3. Press the down arrow button to highlight Clean Printhead, and then press OK. The product cleans the printhead. 4. Press any button to return to the Tools menu. After cleaning the printhead, print a print quality report. Evaluate the print quality report to see if the print quality problem still exists. To print a print quality report 1. Load letter or A4 unused plain white paper into the input tray. 2. Press Setup. 3. Press the down arrow button to highlight Tools, and then press OK. 4.
3. Look at the demonstration picture, on the left side of the page below the large text. The picture should be sharp and clear. Sample demonstration picture - expected result • If the picture is blurry or streaked, clean the printhead, align the printer, and then print this diagnostic page again. Sample demonstration picture - blurry Sample demonstration picture - streaks NOTE: If cleaning the printhead and aligning the printer do not solve this print quality issue, contact HP support for service.
Chapter 12 NOTE: If you still encounter this issue after inserting clean, wrinkle-free paper, contact HP support for service. 4. Look at the adjacent yellow and magenta color blocks, below the large text. The division between the two colors should be sharp and clean, with no blurriness or area of mixed color. Adjacent color blocks - expected result • If the division between the colors is blurry, fuzzy, or the color seems mixed, clean the printhead, and then print this diagnostic page again.
• If any of the color bars are streaked with white, lighter on one side, or contain one or more streaks of a different color, clean the printhead, and then print this diagnostic page again. Color bars - white streaks (blue bar) and uneven color (top bar) Color bars - color mixing (yellow bar contains magenta streaks) NOTE: If cleaning the printhead does not solve this print quality issue, contact HP support for service. Cause: The printhead needed to be cleaned.
Chapter 12 If this did not solve the issue, try the next solution. Solution 2: Use a higher print quality setting Solution: Check the print quality setting and make sure it is not set too low. To select a print speed or quality 1. Make sure you have paper loaded in the input tray. 2. On the File menu in your software application, click Print. 3. Make sure the product is the selected printer. 4. Click the button that opens the Properties dialog box.
If this did not solve the issue, try the next solution. Solution 2: Use a higher print quality setting Solution: Check the print quality setting and make sure it is not set too low. To select a print speed or quality 1. Make sure you have paper loaded in the input tray. 2. On the File menu in your software application, click Print. 3. Make sure the product is the selected printer. 4. Click the button that opens the Properties dialog box.
Chapter 12 Solution 4: Clean the printhead Solution: If the previous solutions did not resolve the issue, try cleaning the printhead. To clean the printhead from the control panel 1. Press Setup. 2. Press the down arrow button to highlight Tools, and then press OK. 3. Press the down arrow button to highlight Clean Printhead, and then press OK. The product cleans the printhead. 4. Press any button to return to the Tools menu. After cleaning the printhead, print a print quality report.
• If the text is uneven, streaked, or smeared, clean the printhead, and then print this diagnostic page again. Sample text area - uneven ink distribution Sample text area - streaks or smears 3. Look at the demonstration picture, on the left side of the page below the large text. The picture should be sharp and clear. Sample demonstration picture - expected result • If the picture is blurry or streaked, clean the printhead, align the printer, and then print this diagnostic page again.
Chapter 12 NOTE: If you still encounter this issue after inserting clean, wrinkle-free paper, contact HP support for service. 4. Look at the adjacent yellow and magenta color blocks, below the large text. The division between the two colors should be sharp and clean, with no blurriness or area of mixed color. Adjacent color blocks - expected result • If the division between the colors is blurry, fuzzy, or the color seems mixed, clean the printhead, and then print this diagnostic page again.
Color bars - expected result • If any of the color bars are streaked with white, lighter on one side, or contain one or more streaks of a different color, clean the printhead, and then print this diagnostic page again. Color bars - white streaks (blue bar) and uneven color (top bar) Color bars - color mixing (yellow bar contains magenta streaks) NOTE: If cleaning the printhead does not solve this print quality issue, contact HP support for service. Cause: The printhead needed to be cleaned.
Chapter 12 • • Solution 4: Check the ink levels Solution 5: Contact HP support Solution 1: Check the print settings Solution: Check the print settings. • Check the paper type setting to make sure it matches the type of paper loaded in the input tray. • Check the print quality setting and make sure it is not set too low. Print the image with a high print quality setting, such as Best or Maximum dpi. Cause: The paper type or print quality settings were set incorrectly.
3. Press the down arrow button to highlight Tools, and then press OK. 4. Press the down arrow button to highlight Print Quality Report, and then press OK. The product prints a print quality report that you can use to diagnose print quality issues. To evaluate the print quality report 1. Check the ink levels shown on the page. If a cartridge shows very low ink levels and you find the print quality unacceptable, consider replacing that ink cartridge.
Chapter 12 • If the picture is blurry or streaked, clean the printhead, align the printer, and then print this diagnostic page again. Sample demonstration picture - blurry Sample demonstration picture - streaks NOTE: If cleaning the printhead and aligning the printer do not solve this print quality issue, contact HP support for service. • If the picture has a smear or scrape, check to see if the paper is wrinkled. Insert clean, wrinkle-free paper, and then print this diagnostic page again.
Adjacent color blocks - blurry, fuzzy, or mixed colors NOTE: If cleaning the printhead does not solve this print quality issue, contact HP support for service. 5. Look at the labeled color blocks above the color bars. The color blocks should match the color listed immediately below and should not contain any streaks.
Chapter 12 Solution 4: Check the ink levels Solution: Check the estimated ink levels in the cartridges. NOTE: Ink level warnings and indicators provide estimates for planning purposes only. When you receive a low-ink warning message, consider having a replacement cartridge available to avoid possible printing delays. You do not need to replace the cartridges until print quality becomes unacceptable.
If this did not solve the issue, try the next solution. Solution 3: Print the image in a smaller size Solution: Reduce the size of the image and then print it. If you are printing a photo or graphic, and the print size is set too high, it will be blurry or fuzzy when printed. If a digital photo or rasterized graphic has been resized, it can be blurry or fuzzy when printed. Cause: The image was printed in a larger size. If this did not solve the issue, try the next solution.
Chapter 12 Solution 1: Make sure the paper is loaded correctly Solution: Make sure that the paper is loaded correctly in the input tray. For more information, see: • Load media Cause: The paper was not loaded correctly. If this did not solve the issue, try the next solution. Solution 2: Make sure only one type of paper is loaded Solution: Load only one type of paper at a time. Cause: More than one type of paper was loaded in the input tray. If this did not solve the issue, try the next solution.
Solution 2: Wait while the ink dries Solution: Wait at least thirty minutes for the ink inside the product to dry, then try the print job again. Cause: The excess ink in the product needed to dry out. The text edges are jagged Try the following solutions if the text in your printouts is not sharp and the edges are rough. NOTE: For this issue, there is not a problem with your ink supplies. Therefore, replacing the ink cartridges or printhead is not necessary.
Chapter 12 Solution 3: Clean the printhead Solution: If the previous solutions did not resolve the issue, try cleaning the printhead. To clean the printhead from the control panel 1. Press Setup. 2. Press the down arrow button to highlight Tools, and then press OK. 3. Press the down arrow button to highlight Clean Printhead, and then press OK. The product cleans the printhead. 4. Press any button to return to the Tools menu. After cleaning the printhead, print a print quality report.
• If the text is uneven, streaked, or smeared, clean the printhead, and then print this diagnostic page again. Sample text area - uneven ink distribution Sample text area - streaks or smears 3. Look at the demonstration picture, on the left side of the page below the large text. The picture should be sharp and clear. Sample demonstration picture - expected result • If the picture is blurry or streaked, clean the printhead, align the printer, and then print this diagnostic page again.
Chapter 12 NOTE: If you still encounter this issue after inserting clean, wrinkle-free paper, contact HP support for service. 4. Look at the adjacent yellow and magenta color blocks, below the large text. The division between the two colors should be sharp and clean, with no blurriness or area of mixed color. Adjacent color blocks - expected result • If the division between the colors is blurry, fuzzy, or the color seems mixed, clean the printhead, and then print this diagnostic page again.
Color bars - expected result • If any of the color bars are streaked with white, lighter on one side, or contain one or more streaks of a different color, clean the printhead, and then print this diagnostic page again. Color bars - white streaks (blue bar) and uneven color (top bar) Color bars - color mixing (yellow bar contains magenta streaks) NOTE: If cleaning the printhead does not solve this print quality issue, contact HP support for service. Cause: The printhead needed to be cleaned.
Chapter 12 Solution 2: Check the ink levels Solution: Check the estimated ink levels in the cartridges. NOTE: Ink level warnings and indicators provide estimates for planning purposes only. When you receive a low-ink warning message, consider having a replacement cartridge available to avoid possible printing delays. You do not need to replace the cartridges until print quality becomes unacceptable.
For more information, see: • Load media Cause: A stack of envelopes was loaded incorrectly. If this did not solve the issue, try the next solution. Solution 2: Check the envelope type Solution: Do not use shiny or embossed envelopes or envelopes that have clasps or windows. Cause: The wrong type of envelope was loaded. If this did not solve the issue, try the next solution. Solution 3: Tuck the flaps to avoid paper jams Solution: To avoid paper jams, tuck the flaps inside the envelopes.
Chapter 12 5. Click the Advanced tab. 6. In the Layout Options area, select Front to Back in the Page Order option. NOTE: If you set your document to print on both sides of the page, the Front to Back option is not available. Your document will automatically print in the correct order. 7. Click OK, and then click Print or OK in the Print dialog box. NOTE: When you are printing multiple copies, each set is printed completely before the next set is printed.
Solution 3: Load the stack of paper correctly Solution: Remove the stack of paper from the input tray, reload the paper, and then slide the paper width guide inward until it stops at the edge of the paper. For more information, see: • Load media Cause: The paper guides were not positioned correctly. A blank page came out while printing Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first.
Chapter 12 The product does not read the memory card Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.
The photos on the memory card do not transfer to my computer Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.
Chapter 12 For more information on setting up the product and connecting it to your computer, see the Start Here guide that came with the product. Cause: The product was not properly connected to the computer. Photos in a connected digital camera with PictBridge do not print Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first.
Scan troubleshooting Use this section to solve these scan problems: • • • • • • Scanned image is blank Scanned image is incorrectly cropped Scanned image has incorrect page layout Scanned image shows dotted lines instead of text Text format is incorrect Text is incorrect or missing Scanned image is blank Solution: Load your original print side down on the right front corner of the glass. Cause: The original was placed incorrectly on the glass.
Chapter 12 the text in different frames (boxes) in the destination application. In the software, select the correct format so that the scanned text layout and formatting are retained. Cause: The scan document settings were incorrect. Text is incorrect or missing Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.
Nothing happens when I try to copy Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.
Chapter 12 Solution 5: Clear the paper jam Solution: Clear the paper jam and remove any torn paper that remains in the product. Cause: The product had a paper jam. Nothing happens when I try to copy (HP Photosmart Premium Fax C309b series) NOTE: This section provides solutions for the HP Photosmart Premium Fax C309b series model. Refer to the label in the cartridge access area to determine the model number. Try the following solutions to resolve the issue.
Cause: The HP Photosmart Software was not installed on your computer. If this did not solve the issue, try the next solution. Solution 5: Make sure the HP Photosmart Software is running on your computer Solution: Open the software you installed with the product and try scanning again. NOTE: To check to see whether the software is running, right-click on the HP Digital Imaging Monitor icon in the system tray at the far right of the Windows taskbar. Pick a device in the list, and then click Display Status.
Chapter 12 Cause: The product was busy with another task. If this did not solve the issue, try the next solution. Solution 8: Make sure the paper loaded is recognized by the product Solution: Do not use the product to copy onto envelopes or other papers the product does not support. Related topics • Recommended papers for printing Cause: The product did not recognize the inserted paper type. If this did not solve the issue, try the next solution.
Cause: You were trying to increase the size of an original that was too small. If this did not solve the issue, try the next solution. Solution 2: Place the original correctly on the glass Solution: Load the original print side down on the right front corner of the glass as shown below. Cause: The original was placed incorrectly on the glass. If this did not solve the issue, try the next solution.
Chapter 12 Fax troubleshooting Use this section to solve the following fax problems: • • • • • • • • • • • • • • • • • • • • • The product is having problems sending and receiving faxes The product cannot send faxes, but can receive faxes The product is having problems sending a manual fax Pages of a fax I sent are missing The quality of the fax I sent is poor Parts of a fax I sent are cut off The fax I sent was blank when it was received Fax transmission is slow Fax tones are recorded on my answering mac
Then, run a fax test to check the status of the product and to make sure you set it up properly. To test your fax setup from the control panel 1. Load letter or A4 unused plain white paper into the input tray. 2. Press Setup. 3. Press the down arrow button to highlight Tools, and then press OK. 4. Press the down arrow button to highlight Run Fax Test, and then press OK. The HP Photosmart displays the status of the test on the display and prints a report. 5. Review the report.
Chapter 12 Make sure you used the phone cord supplied in the box with the product to connect to the telephone wall jack. One end of this special 2-wire phone cord should be connected to the port labeled 1-LINE on the back of the product and the other end to your telephone wall jack, as shown below.
1 Telephone wall jack 2 Use the phone cord supplied in the box with the product 3 Telephone (optional) For more information on setting up the product, see the printed documentation that came with the product. Cause: Other office equipment (such as an answering machine or a telephone) was not set up properly with the product. If this did not solve the issue, try the next solution. Solution 5: Try removing the splitter Solution: A phone line splitter can cause faxing problems.
Chapter 12 2. Press the down arrow button to highlight Advanced Fax Setup, and then press OK. The Advanced Fax Setup menu appears. 3. Press the down arrow button to highlight Error Correction Mode, and then press OK. The Error Correction Mode menu appears. 4. Press the down arrow button to highlight Off or On. 5. Press OK. Cause: The phone line connection was noisy. Phone lines with poor sound quality (noise) can cause faxing problems. If this did not solve the issue, try the next solution.
NOTE: For information on turning your DSL modem off, contact your DSL provider for support. Completely remove power for at least 15 minutes, and then turn the DSL modem back on. Listen to the dial tone again. • If the dial tone sounds clear (no noise or static), try sending or receiving a fax. NOTE: You might notice static on the phone line again in the future. If the product stops sending and receiving faxes, repeat this process. • If the phone line is still noisy, contact your phone company.
Chapter 12 2. Press the down arrow button to highlight Advanced Fax Setup, and then press OK. 3. Press the down arrow button to highlight Fax Speed, and then press OK. 4. Press the down arrow button to select one of the following settings, and then press OK. Fax speed setting Fax speed Fast (33600) v.34 (33600 baud) Medium (14400) v.17 (14400 baud) Slow (9600) v.29 (9600 baud) Cause: The Fax Speed setting was set too fast. If this did not solve the issue, try the next solution.
5. Review the report. • If the test passes and you are still having problems faxing, check the fax settings listed in the report to verify the settings are correct. A blank or incorrect fax setting can cause problems faxing. • If the test fails, review the report for more information on how to fix any problems found. 6. After you pick up the fax report from the HP Photosmart, press OK. If necessary, resolve any problems found and rerun the test. The product prints a report with the results of the test.
Chapter 12 The product is having problems sending a manual fax Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.
Solution 3: Start sending the fax within 3 seconds of hearing fax tones Solution: If you are sending a fax manually, make sure that you press Start Fax within three seconds of hearing the recipient's fax tones, otherwise the transmission might fail. Cause: You did not press Start Fax within three seconds of hearing fax tones. If this did not solve the issue, try the next solution. Solution 4: Lower the fax speed Solution: You might need to send and receive faxes at a slower rate.
Chapter 12 have them resend the fax. The quality might be better when you try again. If the problem persists, turn Error Correction Mode (ECM) off and contact your telephone company. To change the ECM setting from the control panel 1. Press Setup. 2. Press the down arrow button to highlight Advanced Fax Setup, and then press OK. The Advanced Fax Setup menu appears. 3. Press the down arrow button to highlight Error Correction Mode, and then press OK. The Error Correction Mode menu appears. 4.
If this did not solve the issue, try the next solution. Solution 2: Increase the fax resolution Solution: For the highest-quality fax, change the fax resolution to Fine, Very Fine (if available), or Photo. Cause: The fax resolution setting was set to a low resolution, such as Standard. If this did not solve the issue, try the next solution. Solution 3: Make sure the glass is clean Solution: If you are sending a fax from the glass, make a copy to check the quality of the printout.
Chapter 12 Cause: The original was not loaded or was loaded incorrectly. Fax transmission is slow Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.
2. Press the down arrow button to highlight Advanced Fax Setup, and then press OK. The Advanced Fax Setup menu appears. 3. Press the down arrow button to highlight Error Correction Mode, and then press OK. The Error Correction Mode menu appears. 4. Press the down arrow button to highlight Off or On. 5. Press OK. Cause: The phone line connection was noisy. Phone lines with poor sound quality (noise) can cause faxing problems. If this did not solve the issue, try the next solution.
Chapter 12 Solution 1: Make sure the answering machine is connected to the correct port Solution NOTE: This possible solution applies only in the countries/regions that receive a 2-wire phone cord in the box with the product, including: Argentina, Australia, Brazil, Canada, Chile, China, Colombia, Greece, India, Indonesia, Ireland, Japan, Korea, Latin America, Malaysia, Mexico, Philippines, Poland, Portugal, Russia, Saudi Arabia, Singapore, Spain, Taiwan, Thailand, USA, Venezuela, and Vietnam.
Solution 2: Set up the product to answer faxes automatically Solution: Set up the product to answer incoming calls automatically by turning on Auto Answer. If it is turned off, the product will not monitor incoming calls and receive faxes. In this case, the answering machine will answer the fax call and record the fax tones. For more information on setting up the product when you have an answering machine, see the printed documentation that came with the product.
Chapter 12 The product prints a report with the results of the test. If the test fails, review the report for information on how to fix the problem. For more information, see: • The fax test failed Cause: The product was not set up properly for faxing. If this did not solve the issue, try the next solution. Solution 2: Check the Auto Answer setting Solution: Depending on your office setup, you might be able to set the product to answer incoming calls automatically.
Cause: If you had an answering machine on the same phone line with the product, you might have had one of the following problems: • Your outgoing message might have been too long or too loud to allow the product to detect fax tones, and the sending fax machine might have disconnected. • Your answering machine might not have had enough quiet time after your outgoing message to allow the product to detect fax tones. This problem is most common with digital answering machines.
Chapter 12 Cause: The answering machine was not set up properly with the product. If this did not solve the issue, try the next solution. Solution 7: If you use a distintive ring service, make sure the Distinctive Ring setting matches the ring pattern for your fax number Solution: If you have a special ring pattern for your fax phone number (using a distinctive ring service through your telephone company), make sure that the Distinctive Ring setting on the product is set to match.
condition exists that is preventing the product from printing faxes, review the display for information on the error condition. Make sure: • The product is set up correctly for faxing. See the printed documentation for more information. • There is paper loaded in the input tray. • There is no paper jam. • The print cartridge door is closed. If not, close the print cartridge door, as shown below: • The print carriage is not stalled or blocked.
Chapter 12 NOTE: If the product has an alignment message, you might be able to press the button next to OK to clear the message and resume faxing. After you resolve any problems found, the product can begin answering incoming fax calls. Cause: An error condition was preventing the product from receiving faxes and Backup Fax Reception was set to Off. The product is having problems receiving a manual fax Try the following solutions to resolve the issue.
If this did not solve the issue, try the next solution. Solution 2: Check for error messages on the display Solution: If an error condition exists that is preventing the product from printing faxes, review the display for information on the error condition. Make sure: • The product is on. Press the On button to turn on the product. • The product is set up correctly for faxing. See the printed documentation for more information. • There is paper loaded in the input tray. • There is no paper jam.
Chapter 12 If this did not solve the issue, try the next solution. Solution 2: Check the Auto Answer setting Solution: Depending on your office setup, you might be able to set the product to answer incoming calls automatically. To find out what the recommended answer mode is for your office setup, see the printed documentation that came with the product. If you must have Auto Answer off, you will need to press Start Fax to receive a fax.
• The print carriage is not stalled or blocked. Turn off the product, remove any objects that are blocking the print cartridge carriage (including any packing materials), and then turn on the product again. Resolve any problems found. The product automatically begins printing all the unprinted faxes from memory. To clear the memory, you can also delete the faxes stored in memory by turning off the product. Cause: The memory of the product was full. If this did not solve the issue, try the next solution.
Chapter 12 Cause: An error condition was preventing the product from receiving faxes and Backup Fax Reception was set to Off. Pages of a fax I received are missing Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.
Solution 2: Check for error messages on the display Solution: If an error condition exists that is preventing the product from printing faxes, review the display for information on the error condition. Make sure: • The product is on. Press the On button to turn on the product. • The product is set up correctly for faxing. See the printed documentation for more information. • There is paper loaded in the input tray. • There is no paper jam. • The print carriage is not stalled or blocked.
Chapter 12 If this did not solve the issue, try the next solution. The fax I received is blank Solution: Check with the sender to see if the sending fax machine is having problems. Cause: The sending fax machine had a problem.
1 Telephone wall jack 2 Phone cord connected to the 2-EXT port 3 Parallel splitter 4 Telephone (optional) 5 Computer with modem 6 Phone cord supplied in the box with the product connected to the 1-LINE port 8. Now you need to decide how you want the product to answer calls, automatically or manually: • If you set up the product to answer calls automatically, it answers all incoming calls and receives faxes.
Chapter 12 6. Connect your answering machine to the other open phone port on the parallel splitter. NOTE: If you do not connect your answering machine in this way, fax tones from a sending fax machine might be recorded on your answering machine, and you might not be able to receive faxes with the product. 7. (Optional) If your answering machine does not have a built-in phone, for convenience you might want to connect a phone to the back of your answering machine at the "OUT" port.
To set up the product on a shared fax/voice line with a computer dial-up modem and voice mail service 1. Find the phone cord that connects from the back of your computer (your computer dial-up modem) to a telephone wall jack. Disconnect the cord from the telephone wall jack and plug it into the port labeled 2-EXT on the back of the product. 2.
Chapter 12 I hear static on my telephone line since connecting the product Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.
The fax test failed If you tried to run the fax test from your computer and the fax test failed to run, the product might be busy with another task or have an error condition preventing it from running the fax test. What to check • The product is set up properly, connected to a power supply, and is connected to your computer. For more information on setting up the product, see the Setup Guide that came with the product. • The product is turned on. If it is not, press the On button to turn on the product.
Chapter 12 end to the port labeled 1-LINE on the back of the product. For more information on setting up the product for faxing, see the printed documentation. • • • 1 Telephone wall jack 2 Use the phone cord supplied in the box with the product If you are using a phone splitter, this can cause faxing problems. (A splitter is a two-cord connector that plugs into a telephone wall jack.) Try removing the splitter and connecting the product directly to the telephone wall jack.
1 Telephone wall jack 2 Use the phone cord supplied in the box with the product 2. After you have connected the phone cord to the port labeled 1-LINE, run the fax test again to make sure it passes and the product is ready for faxing. 3. Try to send or receive a test fax. The "Using Correct Type of Phone Cord with Fax" test failed Solution • Make sure you used the phone cord supplied in the box with the product to connect to the telephone wall jack.
Chapter 12 The "Fax Line Condition" test failed Solution • Make sure you connect the product to an analog phone line or you will not be able to send or receive faxes. To check if your phone line is digital, connect a regular analog phone to the line and listen for a dial tone. If you do not hear a normal sounding dial tone, it might be a phone line set up for digital phones. Connect the product to an analog phone line and try sending or receiving a fax.
• • • • 1 Telephone wall jack 2 Use the phone cord supplied in the box with the product If you are using a phone splitter, this can cause faxing problems. (A splitter is a two-cord connector that plugs into a telephone wall jack.) Try removing the splitter and connecting the product directly to the telephone wall jack. If your telephone system is not using a standard dial tone, such as some PBX systems, this might cause the test to fail. This will not cause a problem sending or receiving faxes.
Chapter 12 2. Press the down arrow button to highlight Advanced Fax Setup, and then press OK. 3. Press the down arrow button to highlight Fax Speed, and then press OK. 4. Press the down arrow button to select one of the following settings, and then press OK. Fax speed setting Fax speed Fast (33600) v.34 (33600 baud) Medium (14400) v.17 (14400 baud) Slow (9600) v.
(continued) Error code Error definition 247-248 There was a communication error with the sending fax machine. (249-251 Error Correction Mode) 252 Telephone line conditions were too poor to receive a fax. 253 The sending fax machine attempted to use an unsupported page width. 281 The telephone connection was lost. (282 Error Correction Mode) 283-284 (285 Error Correction Mode) 286 290 There was a communication error with the sending fax machine. 291 The received fax could not be stored.
Chapter 12 3. Press the down arrow button to highlight Error Correction Mode, and then press OK. The Error Correction Mode menu appears. 4. Press the down arrow button to highlight Off or On. 5. Press OK. Cause: If there is a problem or error encountered during sending or receiving a fax, a Fax Log report will print.
Solution 1: Load more paper in the photo tray Solution: If the photo tray is empty or there are only a few sheets remaining, load more paper in the photo tray. If there is paper in the photo tray, remove the paper, tap the stack of paper against a flat surface, and reload the paper into the photo tray. Follow the prompts on the display or the computer screen to continue your print job.
Chapter 12 Photo tray cannot engage Solution: Remove the output tray, and then replace it. Push the output tray in as far as it will go. Make sure the output is lowered all the way and lays flat. Cause: The output tray was not inserted all the way. Photo tray cannot disengage Solution: Push the output tray all the way down. Cause: The output tray was not lowered all the way. Missing HP Photosmart Software Try the following solutions to resolve the issue.
the product is connected to the computer through a wired, wireless, or Bluetooth connection, make sure that the respective connections are active and the product is turned on. For more information on setting up the product and connecting it to your computer, see the Start Here guide that came with the product. Cause: The product was not properly connected to the computer.
Chapter 12 Solution 1: Reinsert the memory card Solution: Reinsert the memory card. If this does not work, retake the photos with your digital camera. If you already transferred the files to your computer, try printing those files by using the product software. The copies might not be damaged. Cause: Some of the files on the inserted memory card or attached storage device were damaged. If this did not solve the issue, try the next solution.
CAUTION: Reformatting the memory card will delete any photos stored on the card. If you have previously transferred the photos from your memory card to a computer, try printing the photos from the computer. Otherwise, you will need to retake any photos you might have lost. Cause: The memory card file system was corrupted.
Chapter 12 Cannot crop Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved. • • Solution 1: Close some applications or restart your computer Solution 2: Empty the Recycle Bin on your desktop Solution 1: Close some applications or restart your computer Solution: Close all unnecessary applications.
Solution 3: Push the memory card all the way forward Solution: Remove the memory card and reinsert it in the memory card slot until it stops. Cause: You had not fully inserted the memory card. Use only one card at a time Solution: You can insert only one memory card at a time. If more than one memory card is inserted, the attention light will blink rapidly, and an error message will appear on the computer screen. Remove the additional memory card to resolve the problem.
Chapter 12 Ink is drying Solution: Leave the sheet in the output tray until the message disappears. If it is necessary to remove the printed sheet before the message disappears, carefully hold the printed sheet on the underside or the edges, and place it on a flat surface to dry. Cause: Transparencies and some other media require a drying time that is longer than normal.
Printing cannot occur without one of each type of ink cartridge inserted into the correct slot. For more information, see: • Replace the cartridges Cause: The indicated ink cartridges were inserted into the wrong slots. General printer error Solution: Write down the error code provided in the message, and then contact HP support. Go to: www.hp.com/support If prompted, choose your country/region, and then click Contact HP for information on calling for technical support.
Chapter 12 Solution 2: Contact HP support Solution: Contact HP support for service. Go to: www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. Cause: The ink cartridges were not intended for use in this product. Incompatible printhead Solution: Contact HP support for service. Go to: www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support.
Solution 1: Install the ink cartridges correctly Solution: error. Make sure all of the ink cartridges are properly installed. Refer to the following steps to resolve this To make sure the ink cartridges are properly installed 1. Make sure the product is turned on. 2. Open the ink cartridge access door by lifting from the front right of the product, until the door locks into place. The print carriage moves to the center of the product. NOTE: Wait until the print carriage stops moving before proceeding. 3.
Chapter 12 6. If an ink cartridge was sticking up and you were able to snap it back down into place, close the ink cartridge access door and check if the error message has gone away. • If the message has gone away, stop troubleshooting here. The error has been resolved. • If the message has not gone away, proceed to the next step. • If none of the ink cartridges were sticking up, proceed to the next step. 7.
11. Reinstall the ink cartridge. It should now snap down into place. 12. Close the ink cartridge access door, and check if the error message has gone away. 13. If you still receive the error message, turn the product off, and then on again. Cause: The indicated ink cartridges were not installed correctly. If this did not solve the issue, try the next solution. Solution 2: Clean the electrical contacts Solution: Clean the electrical contacts.
Chapter 12 4. Hold the ink cartridge by its sides with the bottom pointing up and locate the electrical contacts on the ink cartridge. The electrical contacts are four small rectangles of copper or gold-colored metal on the bottom of the ink cartridge. 1 Ink window 2 Electrical contacts 5. Wipe the contacts with a dry swab or lint-free cloth. CAUTION: Be careful not to move any ink or other debris onto the clear plastic ink window next to the contacts. 6.
9. Close the ink cartridge door, and check if the error message has gone away. 10. If you still receive the error message, turn the product off, and then on again. Cause: The electrical contacts needed to be cleaned. If this did not solve the issue, try the next solution. Solution 3: Close the print carriage latch Solution: Make sure that the latch securing the printhead is securely closed. Leaving the latch handle raised can result in incorrectly seated ink cartridges and problems printing.
Chapter 12 For more information, see: • Cartridge warranty information Cause: The indicated ink cartridges were defective. If this did not solve the issue, try the next solution. Solution 5: Contact HP support Solution: Contact HP support for service. Go to: www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. Cause: The product had a problem.
If this did not solve the issue, try the next solution. Solution 2: Make sure the ink cartridges are installed correctly Solution: error. Make sure all of the ink cartridges are properly installed. Refer to the following steps to resolve this To make sure the ink cartridges are properly installed 1. Make sure the product is turned on. 2. Open the ink cartridge access door by lifting from the front right of the product, until the door locks into place.
Chapter 12 6. If an ink cartridge was sticking up and you were able to snap it back down into place, close the ink cartridge access door and check if the error message has gone away. • If the message has gone away, stop troubleshooting here. The error has been resolved. • If the message has not gone away, proceed to the next step. • If none of the ink cartridges were sticking up, proceed to the next step. 7.
11. Reinstall the ink cartridge. It should now snap down into place. 12. Close the ink cartridge access door, and check if the error message has gone away. 13. If you still receive the error message, turn the product off, and then on again. Cause: The ink cartridges were not installed properly. If this did not solve the issue, try the next solution. Solution 3: Contact HP support Solution: Contact HP support for service. Go to: www.hp.com/support.
Chapter 12 3. Remove all of the ink cartridges and place them on a piece of paper with the ink opening pointing up. 4. Lift the latch handle on the print carriage until it stops. 5. Remove the printhead by lifting it straight up.
6. Clean the printhead. There are three areas of the printhead that need to be cleaned: the plastic ramps on both sides of the ink nozzles, the edge between the nozzles and the electrical contacts, and the electrical contacts. 1 Plastic ramps on the sides of the nozzles 2 Edge between nozzles and contacts 3 Electrical contacts CAUTION: Touch the nozzle and the electrical contact areas only with cleaning materials and not with your finger. To clean the printhead a.
Chapter 12 b. Use a fresh, lightly dampened, lint-free cloth to wipe any accumulated ink and debris from the edge between the nozzles and the contacts. c. Use a fresh, lightly dampened, lint-free cloth to wipe the plastic ramps on both sides of the nozzles. Wipe away from the nozzles. d. Wipe the previously cleaned areas dry with a dry lint-free cloth before proceeding to the next step. 7. Clean the electrical contacts inside the product. To clean the electrical contacts in the product a.
9. Carefully lower the latch handle. NOTE: Make sure you lower the latch handle before reinserting the ink cartridges. Leaving the latch handle raised can result in incorrectly seated ink cartridges and problems printing. The latch must remain down in order to correctly install the ink cartridges. 10. Using the colored shaped icons for help, slide the ink cartridge into the empty slot until it clicks into place and is seated firmly in the slot. 11. Close the ink cartridge door.
Chapter 12 If this did not solve the issue, try the next solution. Solution 2: Contact HP support Solution: Contact HP support for service. Go to: www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. Cause: There was a problem installing the printhead or ink cartridges. Non-HP cartridge Solution: Follow the prompts on the display to continue, or replace the indicated ink cartridges.
Previously used genuine HP cartridge Solution: Check the print quality of the current print job. If it is not satisfactory, try cleaning the printhead to see if that improves the quality. To clean the printhead from the control panel 1. Press Setup. 2. Press the down arrow button to highlight Tools, and then press OK. 3. Press the down arrow button to highlight Clean Printhead, and then press OK. The product cleans the printhead. 4. Press any button to return to the Tools menu.
Chapter 12 4. Lift the latch handle on the print carriage until it stops. 5. Remove the printhead by lifting it straight up. 6. Clean the printhead. There are three areas of the printhead that need to be cleaned: the plastic ramps on both sides of the ink nozzles, the edge between the nozzles and the electrical contacts, and the electrical contacts.
1 Plastic ramps on the sides of the nozzles 2 Edge between nozzles and contacts 3 Electrical contacts CAUTION: Touch the nozzle and the electrical contact areas only with cleaning materials and not with your finger. To clean the printhead a. Lightly dampen a clean, lint-free cloth and wipe the electrical contact area from the bottom to the top. Do not go past the edge between the nozzles and the electrical contacts. Clean until no new ink shows on the cloth. b.
Chapter 12 d. Wipe the previously cleaned areas dry with a dry lint-free cloth before proceeding to the next step. 7. Clean the electrical contacts inside the product. To clean the electrical contacts in the product a. Lightly dampen a clean, lint-free cloth with bottled or distilled water. b. Clean the electrical contacts in the product by wiping with the cloth from top to bottom. Use as many fresh, clean cloths as necessary. Clean until no ink shows on the cloth. c.
9. Carefully lower the latch handle. NOTE: Make sure you lower the latch handle before reinserting the ink cartridges. Leaving the latch handle raised can result in incorrectly seated ink cartridges and problems printing. The latch must remain down in order to correctly install the ink cartridges. 10. Using the colored shaped icons for help, slide the ink cartridge into the empty slot until it clicks into place and is seated firmly in the slot. 11. Close the ink cartridge door.
Chapter 12 Printhead problem Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved. • • Solution 1: Reinstall the printhead Solution 2: Contact HP support Solution 1: Reinstall the printhead Solution: Check to make sure the printhead is installed and the ink cartridge access door is closed. Reinstall the printhead.
5. Remove the printhead by lifting it straight up. 6. Clean the printhead. There are three areas of the printhead that need to be cleaned: the plastic ramps on both sides of the ink nozzles, the edge between the nozzles and the electrical contacts, and the electrical contacts. 1 Plastic ramps on the sides of the nozzles 2 Edge between nozzles and contacts 3 Electrical contacts CAUTION: Touch the nozzle and the electrical contact areas only with cleaning materials and not with your finger.
Chapter 12 To clean the printhead a. Lightly dampen a clean, lint-free cloth and wipe the electrical contact area from the bottom to the top. Do not go past the edge between the nozzles and the electrical contacts. Clean until no new ink shows on the cloth. b. Use a fresh, lightly dampened, lint-free cloth to wipe any accumulated ink and debris from the edge between the nozzles and the contacts. c. Use a fresh, lightly dampened, lint-free cloth to wipe the plastic ramps on both sides of the nozzles.
c. Wipe the area dry with a dry lint-free cloth before proceeding to the next step. 8. Make sure the latch handle is raised, and then reinsert the printhead. 9. Carefully lower the latch handle. NOTE: Make sure you lower the latch handle before reinserting the ink cartridges. Leaving the latch handle raised can result in incorrectly seated ink cartridges and problems printing. The latch must remain down in order to correctly install the ink cartridges. 10.
Chapter 12 Cause: There was a problem with the printhead. If this did not solve the issue, try the next solution. Solution 2: Contact HP support Solution: Contact HP support for service. Go to: www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. Cause: There was a problem with the printhead. Problem with printer preparation Solution: Check the print quality of the current print job.
Solution 1: Clean the sensor Solution: Clean the sensor. If the problem is not resolved, printing can continue, but the ink system behavior might change. CAUTION: The cleaning procedure should take only a few minutes. Make sure that the ink cartridges are reinstalled in the product when instructed. Leaving them outside of the product for an extended period of time can result in damage to the ink cartridges. To clean the sensor in the product 1.
Chapter 12 If the problem is not resolved, printing can continue, but the ink system behavior might change. CAUTION: The cleaning procedure should take only a few minutes. Make sure that the ink cartridges are reinstalled in the product when instructed. Leaving them outside of the product for an extended period of time can result in damage to the ink cartridges. To clean the sensor window on the ink cartridges 1. Gather swabs or a lint-free cloth to use for the cleaning procedure. 2.
c. Repeat steps a and b for each ink cartridge. 5. For each ink cartridge, wipe the sensor window with a dry swab or lint-free cloth. The sensor window is an area of clear plastic near the copper or gold-colored metal contacts on the bottom of the ink cartridge. Try not to touch the metal contacts. 6. Install each ink cartridge in its slot. Press it down until the tab snaps into place. Match the color and icon on each ink cartridge label to the color and icon on the slot for that ink cartridge. 7.
Chapter 12 Ink cartridge is missing, incorrectly installed, or not intended for your product Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.
4. Run your finger along the top of the ink cartridges to locate any cartridges that are not snapped completely down. 5. Press down on any cartridges that are sticking up. They should snap down into place. 6. If an ink cartridge was sticking up and you were able to snap it back down into place, close the ink cartridge access door and check if the error message has gone away. • If the message has gone away, stop troubleshooting here. The error has been resolved.
Chapter 12 8. Press the ink cartridge back down into place. The tab should make a snapping noise when the ink cartridge is correctly seated. If the ink cartridge did not make a snapping noise, the tab might need to be readjusted. 9. Remove the ink cartridge from the slot. 10. Gently bend the tab away from the ink cartridge. CAUTION: Be careful not to bend the tab out more than about 1.27 cm (0.5 inches). 11. Reinstall the ink cartridge. It should now snap down into place. 12.
The print carriage moves to the center of the product. NOTE: Wait until the print carriage stops moving before proceeding. 3. Locate the ink cartridge that is indicated in the error message, and then press the tab on the ink cartridge to release it from the slot. 4. Hold the ink cartridge by its sides with the bottom pointing up and locate the electrical contacts on the ink cartridge. The electrical contacts are four small rectangles of copper or gold-colored metal on the bottom of the ink cartridge.
Chapter 12 6. On the inside of the product, locate the contacts in the printhead. The contacts look like a set of four copper or gold-colored pins positioned to meet the contacts on the ink cartridge. 7. Use a dry swab or lint-free cloth to wipe the contacts. 8. Reinstall the ink cartridge. 9. Close the ink cartridge door, and check if the error message has gone away. 10. If you still receive the error message, turn the product off, and then on again.
If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. Cause: The ink cartridges were not intended for use in this product. Sensor failure Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.
Chapter 12 5. Wipe the sensor with a dry swab or lint-free cloth. 6. Close the ink cartridge access door, and check if the error message has been resolved. 7. If you still receive the error message, turn the product off, and then on again. Cause: Ink might have built up and covered the sensor. If this did not solve the issue, try the next solution. Solution 2: Clean the sensor windows on the ink cartridges Solution: Clean the window on all of the ink cartridges.
b. Place the ink cartridge on a sheet of paper with the ink opening pointing up. c. Repeat steps a and b for each ink cartridge. 5. For each ink cartridge, wipe the sensor window with a dry swab or lint-free cloth. The sensor window is an area of clear plastic near the copper or gold-colored metal contacts on the bottom of the ink cartridge. Try not to touch the metal contacts. 6. Install each ink cartridge in its slot. Press it down until the tab snaps into place.
Chapter 12 7. Close the ink cartridge access door, and check if the error has been resolved. 8. If you still receive the error message, turn the product off, and then on again. Cause: Ink might have built up on the ink cartridge window and it needed to be cleaned If this did not solve the issue, try the next solution. Solution 3: Contact HP support Solution: Contact HP support for service. Go to: www.hp.com/support.
13 Stop the current job To stop a print job from the product Press Cancel on the control panel. If the print job does not stop, press Cancel again. It can take a few moments for the print job to be cancelled.
Chapter 13 224 Stop the current job
14 Technical information The technical specifications and international regulatory information for the HP Photosmart are provided in this section. For additional specifications, see the printed documentation that came with the HP Photosmart.
Chapter 14 2. Press the down arrow button until Preferences is highlighted, and then press OK. 3. Press the down arrow button until Cartridge Chip Info is highlighted, and then press OK. 4. Press the down arrow button to highlight Cancel the usage information function so data is not stored on the Ink Cartridge chip, and then press OK. NOTE: You can continue to use the cartridge in the HP product if you turn off the memory chip's ability to collect the product's usage information.
Duplexer paper specifications Type Size Weight Paper Letter: 8.5 x 11 inches 60 to 90 g/m2 (16 to 24 lb.) Executive: 7.25 x 10.5 inches A4: 210 x 297 mm A5: 148 x 210 mm Brochure paper Letter: 8.5 x 11 inches Up to 180 g/m2 (48 lb. bond) A4: 210 x 297 mm Cards and photos 4 x 6 inches Up to 200 g/m2 (110 lb. index) 5 x 8 inches 10 x 15 cm A6: 105 x 148.5 mm Hagaki: 100 x 148 mm Alignment skew • .006 mm/mm on plain paper (2nd side) NOTE: Media type availability varies by country/region.
Chapter 14 • • 3 seconds per page speed at 33.6 Kbps (based on ITU-T Test Image #1 at standard resolution). More complicated pages or higher resolution take longer and use more memory. Ring detect with automatic fax/answering machine switching. Photo (dpi) Very Fine (dpi) Fine (dpi) Standard (dpi) Black 200 x 200 (8-bit grayscale) 300 x 300 200 x 200 200 x 100 Color 200 x 200 200 x 200 200 x 200 200 x 200 Print resolution To find out about the printer resolution, see the printer software.
Material safety data sheets Material safety data sheets (MSDS) can be obtained from the HP Web site at: www.hp.com/go/msds Recycling program HP offers an increasing number of product return and recycling programs in many countries/regions, and partners with some of the largest electronic recycling centers throughout the world. HP conserves resources by reselling some of its most popular products. For more information regarding recycling of HP products, please visit: www.hp.
Chapter 14 Disposal of waste equipment by users in private households in the European Union Chemical Substances HP is committed to providing our customers with information about the chemical substances in our products as needed to comply with legal requirements such as REACH (Regulation EC No 1907/2006 of the European Parliament and the Council). A chemical information report for this product can be found at: www.hp.com/go/ reach.
Battery disposal in Taiwan Attention California users The battery supplied with this product may contain perchlorate material. Special handling may apply. For more information, go to the following Web site: www.dtsc.ca.gov/hazardouswaste/perchlorate EU battery directive Regulatory notices The HP Photosmart meets product requirements from regulatory agencies in your country/region.
Chapter 14 This section contains the following topics: • • • • • • • Regulatory model identification number FCC statement VCCI (Class B) compliance statement for users in Japan Notice to users in Japan about the power cord Notice to users in Korea Noise emission statement for Germany HP Photosmart Premium Fax C309 series declaration of conformity Regulatory model identification number For regulatory identification purposes, your product is assigned a Regulatory Model Number.
Notice to users in Korea Noise emission statement for Germany HP Photosmart Premium Fax C309 series declaration of conformity Regulatory wireless statements This section contains the following regulatory information pertaining to wireless products: • • • • • Exposure to radio frequency radiation Notice to users in Brazil Notice to users in Canada European Union regulatory notice Notice to users in Taiwan Regulatory wireless statements 233
Chapter 14 Exposure to radio frequency radiation Notice to users in Brazil Notice to users in Canada European Union regulatory notice 234 Technical information
Notice to users in Taiwan Regulatory telecommunication notices The HP Photosmart meets telecommunication requirements from regulatory agencies in your country/region. This section contains the following topics: • • • • • Notice to users of the U.S. telephone network: FCC requirements Notice to users of the Canadian telephone network Notice to users in the European Economic Area Notice to users of the German telephone network Australia wired fax statement Notice to users of the U.S.
Chapter 14 Notice to users of the Canadian telephone network Notice to users in the European Economic Area Notice to users of the German telephone network 236 Technical information
Australia wired fax statement Regulatory telecommunication notices 237
Chapter 14 238 Technical information
Index Symbols/Numerics 10 x 15 cm photo paper specifications 226 distinctive ringing 15 DSL, set up with fax 14 E A ADSL.
recommended types 32 specifications 226 tips 37 parallel phone system 11 PBX system, set up with fax 15 PC modem.
