Chapter 9 Printer failure Resolve printer failure. ▲ If you have already turned the printer off and then on, and this does not solve your problem, contact HP support. Please contact HP support for help . Printhead failure The printhead in this product has failed. Please contact HP support for help . AF T Ink cartridge problem Solve a problem First try removing and reinserting the cartridges. If this does not work, clean the cartridge contacts.
4. Hold the ink cartridge by its sides with the bottom pointing up and locate the electrical contacts on the ink cartridge. The electrical contacts are four small rectangles of copper or gold-colored metal on the bottom of the ink cartridge. 5. Wipe only the contacts with a dry swab or lint-free cloth. DR 6. On the inside of the product, locate the contacts in the printhead. The contacts look like a set of four copper or gold-colored pins positioned to meet the contacts on the ink cartridge. 7. 8. 9.
Chapter 9 the SETUP cartridges to complete printer setup. After printer setup is complete, the printer can use regular cartridges. Please contact HP support for help . Cartridge Supply Upgrade Try to get the printer to recognize the supply upgrade cartridge. 1. Remove the supply upgrade cartridge. 2. Insert the original cartridge in the carriage. 3. Close the access door, then wait until the carriage stops moving. 4. Remove the original cartridge, then replace with the supply upgrade cartridge. 5.
If it says ‘v1’ several spaces to the right of the date, then the cartridge is the updated newer version. Please contact HP support for help . Networking • • HP support • • • • Register the product Support process HP support by phone Additional warranty options Solve a problem • Learn how to find your network security settings. Click here to go online for more information. Learn about the Network Diagnostic Utility and other troubleshooting tips. Click here to go online for more information.
Chapter 9 This section contains the following topics: • • • • Phone support period Placing a call Support phone numbers After the phone support period Phone support period One year of phone support is available in North America, Asia Pacific, and Latin America (including Mexico). To determine the duration of phone support in Europe, the Middle East, and Africa, go to www.hp.com/support. Standard phone company charges apply.
Additional warranty options DR Solve a problem AF T Extended service plans are available for the HP All-in-One at additional costs. Go to www.hp.com/support, select your country/region and language, then explore the services and warranty area for information about the extended service plans.
DR Solve a problem AF T Chapter 9 56 Solve a problem
10 Technical information The technical specifications and international regulatory information for the HP All-in-One are provided in this section. For additional specifications, see the printed documentation that came with the HP All-in-One.
Chapter 10 To disable the usage information function 1. From the printer display home screen press the Setup button. NOTE: The home screen displays Copy, Scan, and Quick Forms. If you do not see these options press the Back button until you do. 2. From the Setup menu, select Tools. 3. From the Tools menu, select Cartridge Chip Info.
Print specifications • Print speeds vary according to the complexity of the document • Method: drop-on-demand thermal inkjet • Language: PCL3 GUI Copy specifications • Digital image processing • Copy speeds vary according to the complexity of the document and model • Resolution: up to 600 dpi Scan specifications • Optical Resolution: up to 1200 dpi • Hardware Resolution: up to 1200 x 2400 dpi • Enhanced Resolution: up to 2400 x 2400 dpi Bitdepth: 24-bit color, 8-bit grayscale (256 levels of gray) • Maxi
Chapter 10 Cartridge yield Visit www.hp.com/go/learnaboutsupplies for more information on estimated cartridge yields. Acoustic information If you have Internet access, you can get acoustic information from the HP Web site. Go to: www.hp.com/support. Environmental product stewardship program Hewlett-Packard is committed to providing quality products in an environmentally sound manner. Design for recycling has been incorporated into this product.
Recycling program HP offers an increasing number of product return and recycling programs in many countries/ regions, and partners with some of the largest electronic recycling centers throughout the world. HP conserves resources by reselling some of its most popular products. For more information regarding recycling of HP products, please visit: www.hp.com/hpinfo/globalcitizenship/environment/recycle/ HP inkjet supplies recycling program HP is committed to protecting the environment.
Chapter 10 Français Évacuation des équipements usagés par les utilisateurs dans les foyers privés au sein de l'Union européenne La présence de ce symbole sur le produit ou sur son emballage indique que vous ne pouvez pas vous débarrasser de ce produit de la même façon que vos déchets courants.
AF T Toxic and hazardous substance table Regulatory notices The HP All-in-One meets product requirements from regulatory agencies in your country/region.
Chapter 10 FCC statement FCC statement The United States Federal Communications Commission (in 47 CFR 15.105) has specified that the following notice be brought to the attention of users of this product. This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.
Notice to users in Japan about the power cord European Union Regulatory Notice Products bearing the CE marking comply with the following EU Directives: • Low Voltage Directive 2006/95/EC • EMC Directive 2004/108/EC Ecodesign Directive 2009/125/EC, where applicable CE compliance of this product is valid only if powered with the correct CE-marked AC adapter provided by HP.
Chapter 10 outdoor use, only the 2400-MHz to 2454-MHz frequency band (channels 1 to 7) may be used. For the latest requirements, see www.arcep.fr. The point of contact for regulatory matters is: Hewlett-Packard GmbH, Dept.
Technical information DR AF T Notice to users in Taiwan Regulatory notices 67
Technical information DR AF T Chapter 10 68 Technical information
Index A after the support period 54 S buttons, control panel 6 scan scan specifications 59 support process 53 system requirements 58 C T B technical information copy specifications 59 environmental specifications 58 print specifications 59 scan specifications 59 system requirements 58 E W AF T control panel buttons 6 features 6 copy specifications 59 customer support warranty 55 environment Environmental product stewardship program 60 environmental specifications 58 I warranty 55 DR interfa
Index 70 AF T DR
