HP EliteBook User Guide
© Copyright 2010 Hewlett-Packard Development Company, L.P. Bluetooth is a trademark owned by its proprietor and used by Hewlett-Packard Company under license. Intel is a trademark of Intel Corporation in the U.S. and other countries. Java is a U.S. trademark of Sun Microsystems, Inc. Microsoft and Windows are U.S. registered trademarks of Microsoft Corporation. SD Logo is a trademark of its proprietor. The information contained herein is subject to change without notice.
Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
iv Safety warning notice
Table of contents 1 Features ........................................................................................................................................................... 1 Identifying hardware ............................................................................................................................. 1 Top components .................................................................................................................. 1 Pointing devices ...........................
Current network security codes are unavailable ................................................................ 23 WLAN connection is very weak ......................................................................................... 23 Cannot connect to the wireless router ............................................................................... 24 Using the modem (select models only) ..............................................................................................
Connecting an external monitor or projector ...................................................................... 39 Using the external monitor port ......................................................................... 39 Using the DisplayPort ........................................................................................ 40 Using the DreamColor display (select models only) ......................................... 40 Optical drive (select models only) .........................................
Viewing the current scheme .............................................................................. 56 Selecting a different power scheme .................................................................. 56 Customizing power schemes ............................................................................ 56 Setting password protection upon exiting Standby ............................................................ 56 Using Power Assistant (select models only) ....................................
Using HP 3D DriveGuard software .................................................................................... 70 Replacing a hard drive in the hard drive bay ...................................................................................... 70 Replacing a drive in the upgrade bay ................................................................................................. 73 Removing the protective insert ........................................................................................
Using Computer Setup DriveLock ................................................................................... 101 Setting a DriveLock password ......................................................................... 102 Entering a DriveLock password ...................................................................... 103 Changing a DriveLock password .................................................................... 104 Removing DriveLock protection ................................................
14 MultiBoot ................................................................................................................................................... 124 About the boot device order ............................................................................................................. 124 Enabling boot devices in Computer Setup ....................................................................................... 124 Considering boot order changes ..........................................
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1 Features Identifying hardware Components included with the computer may vary by region and model. The illustrations in this chapter identify the standard features on most computer models. To see a list of hardware installed in the computer: 1. Select Start > My Computer. 2. In the left pane of the System Tasks window, click View system information. 3. Select Hardware tab > Device Manager. You can also add hardware or modify device configurations using Device Manager.
Component Description (6) Center TouchPad button* Functions like the center button on an external mouse. (7) Left TouchPad button* Functions like the left button on an external mouse. (8) TouchPad* Moves the pointer and selects or activates items on the screen. (9) Left pointing stick button* Functions like the left button on an external mouse. *This table describes factory settings.
Component Description (3) ● Amber: A battery is charging. ● Turquoise: A battery is close to full charge capacity. ● Blinking amber: A battery that is the only available power source has reached a low battery level. When the battery reaches a critical battery level, the battery light begins blinking rapidly. ● Off: If the computer is plugged into an external power source, the light turns off when all batteries in the computer are fully charged.
Buttons, switches, and fingerprint reader Component Description (1) ● When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button to shut down the computer. ● When the computer is in the Standby state, press the button briefly to exit Standby. ● When the computer is in Hibernation, press the button briefly to exit Hibernation.
Component Description (5) Turns the wireless feature on or off but does not establish a wireless connection. Wireless button NOTE: A wireless network must be set up in order to establish a wireless connection. (6) TouchPad button Turns the TouchPad on or off. (7) Caps lock button Turns caps lock on or off. (8) Num lock button Turns num lock on or off. (9) Volume mute button Mutes and restores speaker sound. (10) Volume down button Decreases speaker volume.
Keys NOTE: Your computer may look slightly different from the illustration in this section. Component Description (1) esc key Displays system information when pressed in combination with the fn key. (2) fn key Executes frequently used system functions when pressed in combination with a function key or the esc key. (3) Windows logo key Displays the Windows Start menu. (4) Windows applications key Displays a shortcut menu for items beneath the pointer.
Component Description (1) ● Blue: An integrated wireless device, such as a wireless local area network (WLAN) device, the HP Mobile Broadband Module, and/or a Bluetooth device, is on. ● Amber: All wireless devices are off. ● On: The computer is on. ● Blinking: The computer is in the Standby state. ● Blinking rapidly: An AC adapter with a higher power rating should be connected. ● Off: The computer is off or in Hibernation. ● Amber: A battery is charging.
Rear components The vent enables airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation. Right-side components Component Description (1) eSATA port Connects high-performance eSATA components, such as an eSATA external hard drive. (2) 3.0 SuperSpeed USB ports (2) Connect optional USB devices and transfer data at a higher speed than a 2.
Component Description (2) Enables airflow to cool internal components. Vent NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation. (3) Power connector Connects an AC adapter. (4) DisplayPort Connects an optional digital display device such as a highperformance monitor or projector. (5) External monitor port Connects an external VGA monitor or projector.
Component Description (4) Enable airflow to cool internal components. Vents (5) NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation. (5) Memory module compartment Contains the memory module slots, a WWAN module, and a WLAN module (select models only).
Component Description (1) Turns off the display and initiates Standby if the display is closed while the power is on. Internal display switch NOTE: The internal display switch is not visible from the outside of the computer. (2) Internal microphones (2) Record sound. NOTE: If there is a microphone icon next to each microphone opening, your computer has internal microphones. (3) Webcam light (select models only) On: The webcam is in use.
To see wireless regulatory notices, refer to the section of the Regulatory, Safety and Environmental Notices that applies to your country or region. These notices are located in Help and Support. Additional hardware components Component Description (1) Power cord* Connects an AC adapter to an AC outlet. (2) Battery* Powers the computer when the computer is not plugged into external power. (3) AC adapter Converts AC power to DC power.
Have this information available when you contact technical support. The service tag label is affixed to the bottom of the computer. ● Microsoft® Certificate of Authenticity—Contains the Windows Product Key. You may need the Product Key to update or troubleshoot the operating system. This certificate is affixed to the bottom of the computer. ● Regulatory label—Provides regulatory information about the computer. The regulatory label is located inside the battery bay.
2 Wireless, modem, and local area network Using wireless devices (select models only) Wireless technology transfers data across radio waves instead of wires.
Icon Name Description Wireless (disconnected) Identifies the Wireless Assistant software on the computer and indicates that all of the wireless devices are off. HP Connection Manager Opens HP Connection Manager, which enables you to create a connection with an HP Mobile Broadband device (select models only). Network status (connected) Indicates that one or more of your network drivers are installed and one or more network devices are connected to the network.
To view the state of the wireless devices, follow either of these steps: ● Position the cursor over the wireless icon in the notification area, at the far right of the taskbar. – or – ● Open Wireless Assistant by double-clicking the icon in the notification area. For more information, refer to the Wireless Assistant software Help: 1. Open Wireless Assistant by double-clicking the icon in the notification area. 2. Click the Help button.
Setting up a WLAN To set up a WLAN and connect to the Internet, you need the following equipment: ● A broadband modem (either DSL or cable) (1) and high-speed Internet service purchased from an Internet service provider (ISP) ● A wireless router (purchased separately) (2) ● The wireless computer (3) The following illustration shows an example of a wireless network installation that is connected to the Internet.
A variety of sophisticated encryption protocols is available for your WLAN. Find the solution that works best for your network security: ● ◦ Wired Equivalent Privacy (WEP) is a wireless security protocol that uses a WEP key to encode or encrypt all network data before it is transmitted. Usually, you can allow the network to assign the WEP key. Alternatively, you can set up your own key, generate a different key, or choose other advanced options.
For a list of public WLANs near you, contact your ISP or search the Web. Web sites that list public WLANs include Cisco Internet Mobile Office Wireless Locations, Hotspotlist, and Geektools. Check with each public WLAN location for cost and connection requirements. For additional information on connecting your computer to a corporate WLAN, contact your network administrator or IT department.
To insert a SIM: 1. Shut down the computer. If you are not sure whether the computer is off or in Hibernation, turn the computer on by pressing the power button. Then shut down the computer through the operating system. 2. Close the display. 3. Disconnect all external devices connected to the computer. 4. Unplug the power cord from the AC outlet. 5. Turn the computer upside down on a flat surface. 6. Remove the battery. 7.
7. Press in on the SIM (1), and then remove it from the slot (2). 8. Replace the battery. 9. Turn the computer right-side up, and then reconnect external power and external devices. 10. Turn on the computer.
Troubleshooting wireless connection problems Some possible causes for wireless connection problems include the following: ● Wireless device is not installed correctly or has been disabled. ● Wireless device or router hardware has failed. ● Network configuration (SSID or security) has been changed. ● Wireless device encountered interference from other devices. NOTE: Wireless networking devices are included with select computer models only.
The Network connections window is displayed, and Windows resets your network device and attempts to reconnect to one of the preferred networks. Current network security codes are unavailable If you are prompted for a network key or an SSID when connecting to a WLAN, the network is protected by security. You must have the current codes to make a connection on a secure network. The SSID and network key are alphanumeric codes that you enter into your computer to identify your computer to the network.
Cannot connect to the wireless router If you are trying to connect to the wireless router and are unsuccessful, reset the wireless router by removing power from the router for 10 to 15 seconds. If the computer still cannot make a connection to a WLAN, restart the wireless router. For details, refer to the router manufacturer's instructions. Using the modem (select models only) The modem must be connected to an analog telephone line using a 6-pin, RJ-11 modem cable (select models only).
Connecting a country- or region-specific modem cable adapter (select models only) Telephone jacks vary by country or region. To use the modem and the modem cable (select models only) outside the country or region in which you purchased the computer, you must obtain a country- or region-specific modem cable adapter (select models only). To connect the modem to an analog telephone line that does not have an RJ-11 telephone jack, follow these steps: 1.
Adding new locations when traveling By default, the only location setting available to the modem is a location setting for the country or region in which you purchased the computer. As you travel to different countries or regions, set the internal modem to a location setting that meets the operating standards of the country or region in which you are using the modem. As you add new location settings, they are saved by the computer so that you can switch among settings at any time.
Solving travel connection problems If you experience modem connection problems when using the computer outside of the country or region in which you purchased it, try the following suggestions. ● Check the telephone line type. The modem requires an analog, not a digital, telephone line. A line described as a PBX line is usually a digital line. A telephone line described as a data line, fax machine line, modem line, or standard telephone line is usually an analog line. ● Check for pulse or tone dialing.
Connecting to a local area network (LAN) Connecting to a local area network (LAN) requires an 8-pin, RJ-45 network cable (select models only). If the network cable contains noise suppression circuitry (1), which prevents interference from TV and radio reception, orient the circuitry end of the cable (2) toward the computer. To connect the network cable: 1. Plug the network cable into the network jack (1) on the computer. 2. Plug the other end of the cable into a network wall jack (2).
3 Pointing devices and keyboard Using pointing devices Setting pointing device preferences Use Mouse Properties in Windows® to customize settings for pointing devices, such as button configuration, click speed, and pointer options. To access Mouse Properties, select Start > Control Panel > Printers and Other Hardware > Mouse. Using the TouchPad To move the pointer, slide your finger across the TouchPad surface in the direction you want the pointer to go.
Function Hotkey Display system information. fn+esc Initiate Standby. fn+f3 Switch the screen image. fn+f4 Display battery information. fn+f8 Decrease screen brightness. fn+f9 Increase screen brightness. fn+f10 Activate the ambient light sensor. fn+f11 To use a hotkey command on the computer keyboard, follow either of these steps: ● Briefly press the fn key, and then briefly press the second key of the hotkey command.
Initiating Standby Press fn+f3 to initiate Standby. When Standby is initiated, your information is stored in memory, the screen is cleared, and power is conserved. While the computer is in Standby, the power lights blink. CAUTION: To reduce the risk of information loss, save your work before initiating Standby. The computer must be on before you can initiate Standby.
Switching the screen image Press fn+f4 to switch the screen image among display devices connected to the system. For example, if a monitor is connected to the computer, pressing fn+f4 alternates the screen image from computer display to monitor display to simultaneous display on both the computer and the monitor. Most external monitors receive video information from the computer using the external VGA video standard.
Viewing battery charge information Press fn+f8 to display charge information for all installed batteries. The display indicates which batteries are charging and reports the amount of charge remaining in each battery. Decreasing screen brightness Press fn+f9 to decrease screen brightness. Hold down the hotkey to decrease the brightness level incrementally. Increasing screen brightness Press fn+f10 to increase screen brightness. Hold down the hotkey to increase the brightness level incrementally.
Component Description (1) fn key Enables/disables the integrated numeric keypad when pressed in combination with the num lk key. (2) Num lock light On: Num lock is on. (3) num lk key Alternates between the navigation and numeric functions on the integrated numeric keypad. NOTE: The keypad function that is active when the computer is turned off will be reinstated when the computer is turned back on. (4) Integrated numeric keypad Can be used like the keys on an external numeric keypad.
WARNING! To reduce the risk of electric shock or damage to internal components, do not use a vacuum cleaner attachment to clean the keyboard. A vacuum cleaner can deposit household debris on the keyboard surface. Clean the keyboard regularly to prevent keys from sticking and to remove dust, lint, and particles that can become trapped beneath the keys. A can of compressed air with a straw extension can be used to blow air around and under the keys to loosen and remove debris.
4 Multimedia Multimedia features Your computer includes multimedia features that allow you to listen to music and view pictures.
◦ To decrease volume, press the volume down button (2). To increase volume, press the volume up button (3). ● Windows volume control: a. Click the Volume icon in the notification area, at the far right of the taskbar. b. Increase or decrease the volume by moving the slider up or down. Click the Mute check box to mute the volume. – or – a. Double-click the Volume icon in the notification area. b.
NOTE: For details about using software included with the computer, refer to the software manufacturer’s instructions. These instructions may be provided with the software, on disc, or on the manufacturer’s Web site. Installing multimedia software from a disc To install any multimedia software from a CD or DVD, follow these steps: 1. Insert the disc into the optical drive (select models only) or an optional external optical drive. 2. When the installation wizard opens, follow the on-screen instructions.
You should hear sound through the speakers or through connected headphones. To check the record functions of the computer, follow these steps: 1. Select Start > All Programs > Accessories > Entertainment > Sound Recorder. 2. Click Record and speak into the microphone. Save the file to the desktop. 3. Open Windows Media Player and play back the sound. NOTE: For best results when recording, speak directly into the microphone and record sound in a setting free of background noise.
NOTE: If a properly connected external display device does not display an image, press fn+f4 to transfer the image to the device. Repeatedly pressing fn+f4 alternates the screen image between the computer display and the device. Using the DisplayPort The DisplayPort connects a digital display device such as a high-performance monitor or projector. The DisplayPort delivers higher performance over the VGA external monitor port and improves digital connectivity.
You will see a list of all the devices installed on your computer. You may have one of the following types of drives: ● DVD-ROM Drive ● DVD±RW SuperMulti Double-Layer (DL) with LightScribe Drive NOTE: Double-layer discs can store more data than single-layer discs. However, double-layer discs burned with this drive may not be compatible with many existing single-layer DVD drives and players.
Selecting the right disc (CDs, DVDs, and BDs) An optical drive supports optical discs (CDs, DVDs, and BDs). CDs, used to store digital data, are also used for commercial audio recordings and are convenient for your personal storage needs. DVDs and BDs are used primarily for movies, software, and data backup purposes. DVDs and BDs are the same form factor as CDs but have a much higher storage capacity.
Blu-ray Discs (BDs) BD is a high-density optical disc format for the storage of digital information, including high-definition video. A single-layer Blu-ray Disc can store 25 GB, over 5 times the storage capacity of a single-layer DVD at 4.7 GB. A dual-layer Blu-ray Disc can store 50 GB, almost 6 times the storage capacity of a dual-layer DVD at 8.5 GB.
Configuring AutoPlay 1. Select Start > My Computer. 2. Right-click the device (such as CD-ROM drive), and then click Use Properties. 3. Click the AutoPlay, and then select one of the available actions. NOTE: Choose WinDVD to play DVDs. 4. Click OK. NOTE: For more information about AutoPlay, select Start > Help and Support. Changing DVD region settings Most DVDs that contain copyrighted files also contain region codes. The region codes help protect copyrights internationally.
NOTE: For details about using software included with the computer, refer to the software manufacturer’s instructions, which may be provided on disc, in the software Help, or on the manufacturer's Web site. Copying a CD, DVD, or BD 1. Select Start > All Programs > Roxio > Creator Business. NOTE: If Roxio is not listed, select Start > All Programs > HP Software Setup, and then follow the on-screen instructions to load the Roxio Creator Business software. 2. In the right pane, click Copy Disc. 3.
For specific instructions, refer to the software manufacturer's instructions. These instructions may be provided with the software, on disc, or on the manufacturer's Web site. CAUTION: Observe the copyright warning. It is a criminal offense, under applicable copyright laws, to make unauthorized copies of copyright-protected material, including computer programs, films, broadcasts, and sound recordings. Do not use this computer for such purposes. Removing an optical disc (CD, DVD, or BD) 1.
3. Remove the disc (3) from the tray by gently pressing down on the spindle while lifting the outer edges of the disc. Hold the disc by the edges and avoid touching the flat surfaces. NOTE: If the tray is not fully accessible, tilt the disc carefully as you remove it. 4. Close the disc tray and place the disc in a protective case. The computer does not detect the optical drive If Windows® does not detect an attached device, the device driver software may be missing or corrupted.
● Check the disc for scratches. If you find scratches, treat the disc with an optical disc repair kit available at many electronics stores. ● Disable Standby before playing a disc. Do not initiate Hibernation or Standby while playing a disc. Otherwise, you may see a warning message asking if you want to continue. If this message is displayed, click No. After you click No, the computer may behave in either of the following ways: ◦ Playback may resume.
A movie is not visible on an external display 1. If both the computer display and an external display are turned on, press fn+f4 one or more times to switch between the 2 displays. 2. Configure the monitor settings to make the external display primary: a. Right-click on a blank area of the computer desktop, and select Properties > Settings. b. Specify a primary display and a secondary display.
If uninstalling and reinstalling the default device drivers does not correct the problem, you may need to update your drivers using the procedures in the following section. Obtaining the latest HP device drivers Follow either of the following procedures to obtain HP device drivers. To use the HP Update Utility: 1. Select Start > All Programs > HP > HP Update. 2. On the HP Welcome screen, click Settings, and then select a time when the utility should check for software updates on the Web. 3.
● Snapshots—Take still photos. ● HP Business Card Reader—Use to transform business cards into a usable database of contact information. NOTE: For information about using software designed for use with the integrated webcam, refer to the webcam software Help. For optimum performance, observe the following guidelines while using the integrated webcam: ● Be sure that you have the latest version of an instant message program before attempting a video conversation.
To capture a business card image: 1. Open HP Business Card Reader by selecting Start > All Programs > HP > HP Business Card Reader. 2. To capture one business card, click Single Scan. – or – To capture multiple business cards, click Multi Scan. 3. Insert a business card into the business card slot on the front of the computer (1), and slide the card to the left (2) to center it under the webcam. NOTE: If any text is obscured by the slot, rotate the card 180 degrees, with the text facing the webcam. 4.
5. If you are capturing multiple business card images, remove the business card and insert another one. The webcam light turns on when the card is in focus. The webcam then captures the business card image and the webcam light turns off. Repeat this step for additional business cards. NOTE: Do not move or raise the display until you have finished capturing all of the business cards. 6.
5 Power management Setting power options Using power-saving states The computer has two power-saving states enabled at the factory: Standby and Hibernation. When Standby is initiated, the power lights blink and the screen clears. Your work is saved to memory. Exiting Standby is faster than exiting Hibernation. If the computer is in Standby for an extended period or if the battery reaches a critical battery level while in Standby, the computer initiates Hibernation.
Initiating and exiting Hibernation The system is set at the factory to initiate Hibernation after 30 minutes minutes of inactivity when running on battery power or when the battery reaches a critical battery level. NOTE: The system will not initiate Hibernation when running on external power. Power settings and timeouts can be changed using Power Options in Windows Control Panel. To initiate Hibernation: 1. Select Start > Turn Off Computer. 2. Hold down the shift key and select Hibernate.
NOTE: If you cannot see an icon you have placed in the notification area, click the Show Hidden Icons icon (< or <<) in the notification area. Using power schemes A power scheme is a collection of system settings that manages how the computer uses power. Power schemes can help you conserve power and maximize computer performance.
3. Select the Prompt for password when computer resumes from standby check box. 4. Click Apply. Using Power Assistant (select models only) Power Assistant allows you to configure system settings to optimize your computer's power consumption and battery charge.
When you disconnect external AC power, the following events occur: ● The computer switches to battery power. ● The display brightness is automatically decreased to save battery life. To increase display brightness, press the fn+f10 hotkey or reconnect the AC adapter. Connecting the AC adapter WARNING! To reduce the risk of electric shock or damage to the equipment: Plug the power cord into an AC outlet that is easily accessible at all times.
your work in case of a power outage. However, a battery in the computer slowly discharges when the computer is off and unplugged from external power. WARNING! To reduce potential safety issues, use only the battery provided with the computer, a replacement battery provided by HP, or a compatible battery purchased from HP. Computer battery life varies, depending on power management settings, programs running on the computer, display brightness, external devices connected to the computer, and other factors.
2. Insert the battery (1) into the battery bay until it is seated. The battery release latch (2) automatically locks the battery into place. To remove the battery: 1. Turn the computer upside down on a flat surface. 2. Slide the battery release latch (1) to release the battery. 3. Remove the battery from the computer (2). Charging a battery WARNING! Do not charge the computer battery while you are onboard aircraft.
The battery charges whether the computer is off or in use, but it charges faster when the computer is off. Charging may take longer if a battery is new, has been unused for 2 weeks or more, or is much warmer or cooler than room temperature. To prolong battery life and optimize the accuracy of battery charge displays, follow these recommendations: ● If you are charging a new battery, charge it fully before turning on the computer. ● Charge the battery until the battery light turns off.
The computer takes the following actions for a critical battery level: 62 ● If Hibernation is enabled and the computer is on or in Standby, the computer initiates Hibernation. ● If Hibernation is disabled and the computer is on or in Standby, the computer remains briefly in Standby, and then shuts down and loses any unsaved information.
Resolving a low battery level CAUTION: To reduce the risk of losing information when the computer reaches a critical battery level and has initiated Hibernation, do not restore power until the power lights turn off. Resolving a low battery level when external power is available ▲ Connect one of the following devices: ● AC adapter ● Optional expansion product or docking device ● Optional power adapter Resolving a low battery level when a charged battery is available 1.
To fully charge the battery: 1. Insert the battery into the computer. 2. Connect the computer to an AC adapter, optional power adapter, optional expansion product, or optional docking device, and then plug the adapter or device into external power. The battery light on the computer turns on. 3. Leave the computer plugged into external power until the battery is fully charged. The battery light on the computer turns off. Step 2: Disable Hibernation and Standby 1.
Step 4: Fully recharge the battery To recharge the battery: 1. Plug the computer into external power and maintain external power until the battery is fully recharged. When the battery is recharged, the battery light on the computer turns off. You can use the computer while the battery is recharging, but the battery will charge faster if the computer is off. 2. If the computer is off, turn it on when the battery is fully charged and the battery light has turned off.
Replacing the battery Computer battery life varies, depending on the power management settings, programs running on the computer, display brightness, external devices connected to the computer, and other factors. Battery Check notifies you to replace the battery when an internal cell is not charging properly, or when the battery storage capacity has reached a “weak” condition. A message refers you to the HP Web site for more information about ordering a replacement battery.
NOTE: If you have been registered to a network domain, the button you click will be called Shut Down instead of Turn Off Computer. If the computer is unresponsive and you are unable to use the preceding shutdown procedures, try the following emergency procedures in the sequence provided: ● Press ctrl+alt+delete. Then, select Shut Down > Turn Off. ● Press and hold the power button for at least 5 seconds. ● Disconnect the computer from external power and remove the battery.
6 Drives Identifying installed drives Your computer includes a hard drive (with a rotating disc) or a solid-state drive (SSD) with solid-state memory. Because it has no moving parts, an SSD does not generate as much heat as a hard drive. To view the drives installed on the computer, select Start > My Computer. Handling drives Drives are fragile computer components that must be handled with care. Refer to the following cautions before handling drives.
Improving hard drive performance Using Disk Defragmenter As you use the computer, files on the hard drive become fragmented. Disk Defragmenter consolidates the fragmented files and folders on the hard drive so that the system can run more efficiently. After you start Disk Defragmenter, it works without supervision. Depending on the size of your hard drive and the number of fragmented files, Disk Defragmenter may take more than an hour to complete.
Identifying HP 3D DriveGuard status The drive light on the computer changes to an amber color to show that the drive is parked. To determine whether drives are currently protected or whether a drive is parked, use the icon in the notification area, at the far right of the taskbar: ● If the software is enabled, a green check mark is superimposed over the hard drive icon. ● If the software is disabled, a red X is superimposed over the hard drive icon.
To remove a hard drive: 1. Save your work. 2. Shut down the computer and close the display. 3. Disconnect all external hardware devices connected to the computer. 4. Unplug the power cord from the AC outlet. 5. Turn the computer upside down on a flat surface. 6. Remove the battery from the computer. 7. Loosen the 2 hard drive cover screws (1). 8. Remove the hard drive cover (2). 9. Loosen the hard drive screw (1). 10. Pull the hard drive tab to the right (2) to disconnect the hard drive.
11. Lift the hard drive (3) out of the hard drive bay. To install a hard drive: 72 1. Insert the hard drive into the hard drive bay (1). 2. Pull the hard drive tab (2) to the left to connect the hard drive. 3. Tighten the hard drive screw (3). 4. Align the tabs (1) on the hard drive cover with the notches on the computer. 5. Replace the cover (2).
6. Tighten the hard drive cover screws (3). 7. Replace the battery. 8. Turn the computer right-side up, and then reconnect external power and external devices. 9. Turn on the computer. Replacing a drive in the upgrade bay The upgrade bay can hold either a hard drive or an optical drive. Removing the protective insert The upgrade bay may contain a protective insert. You must remove the insert before inserting a drive into the upgrade bay. To remove the insert: 1. Save your work. 2.
8. Remove the protective insert (3) from the upgrade bay. Replacing a hard drive CAUTION: To prevent information loss or an unresponsive system: Shut down the computer before removing the hard drive from the upgrade bay. Do not remove the hard drive while the computer is on, in Standby, or in Hibernation. If you are not sure whether the computer is off or in Hibernation, turn the computer on by pressing the power button. Then shut down the computer through the operating system.
8. Using a flat-bladed screwdriver, gently push the tab to release the hard drive (2). 9. Remove the hard drive from the upgrade bay.
To install a hard drive in the upgrade bay: 1. Insert the hard drive into the upgrade bay. 2. Tighten the upgrade bay screw. 3. Replace the battery. 4. Turn the computer right-side up, and then reconnect external power and external devices. 5. Turn on the computer. Replacing an optical drive CAUTION: To prevent information loss or an unresponsive system: Shut down the computer before removing the optical drive from the upgrade bay.
To remove an optical drive from the upgrade bay: 1. Save your work. 2. Shut down the computer and close the display. 3. Disconnect all external hardware devices connected to the computer. 4. Unplug the power cord from the AC outlet. 5. Turn the computer upside down on a flat surface. 6. Remove the battery from the computer. 7. Loosen the upgrade bay screw (1). 8. Using a flat-bladed screwdriver, gently push the tab to release the optical drive (2). 9.
To install an optical drive in the upgrade bay: 78 1. Insert the optical drive into the upgrade bay. 2. Tighten the upgrade bay screw. 3. Replace the battery. 4. Turn the computer right-side up, and then reconnect external power and external devices. 5. Turn on the computer.
7 External devices Using a USB device Universal Serial Bus (USB) is a hardware interface that can be used to connect an optional external device, such as a USB keyboard, mouse, drive, printer, scanner, or hub. Some USB devices may require additional support software, which is usually included with the device. For more information about device-specific software, refer to the manufacturer's instructions. Your computer model has 4 USB ports, which support USB 1.0, USB 1.1, USB 2.0 and USB 3.0 devices.
To stop and remove a USB device: 1. Double-click the Safely Remove Hardware icon in the notification area, at the far right of the taskbar. NOTE: To display the Safely Remove Hardware icon, click the Show Hidden Icons icon (< or <<) in the notification area. 2. Click the name of the device in the list. NOTE: If the USB device is not listed, you do not have to stop the device before you remove it. 3. Click Stop, and then click OK. 4. Remove the device.
▲ To connect a 1394 device to the computer, connect the 1394 cable for the device to the 1394 port. You will hear a sound when the device has been detected. Stopping and removing a 1394 device CAUTION: To prevent loss of information or an unresponsive system, stop the 1394 device before removing it. CAUTION: To prevent damage to a 1394 connector, do not pull on the cable to remove the 1394 device. 1. Double-click the Safely Remove Hardware icon in the notification area, at the far right of the taskbar.
Using optional external devices NOTE: For more information about required software and drivers, or to learn which computer port to use, refer to the manufacturer's instructions. To connect an external device to the computer: CAUTION: To reduce the risk of damage to the equipment when connecting a powered device, be sure that the device is turned off and the AC power cord is unplugged. 1. Connect the device to the computer. 2.
8 External media cards Using Media Card Reader cards Optional digital cards provide secure data storage and convenient data sharing. These cards are often used with digital media–equipped cameras and PDAs as well as with other computers.
Stopping and removing a digital card CAUTION: To prevent loss of information or an unresponsive system, stop a digital card before removing it. 1. Save your information and close all programs associated with the digital card. NOTE: To stop a data transfer, click Cancel in the operating system Copying window. 2. Stop the digital card: a. Double-click the Safely Remove Hardware icon in the notification area, at the far right of the taskbar.
CAUTION: To prevent damage to the connectors: Use minimal force when inserting an ExpressCard. Do not move or transport the computer when an ExpressCard is in use. The ExpressCard slot may contain a protective insert. To remove the insert: 1. Press in on the insert (1) to unlock it. 2. Pull the insert out of the slot (2). To insert an ExpressCard: 1. Hold the card label-side up, with the connectors facing the computer. 2.
Stopping and removing an ExpressCard CAUTION: To prevent loss of data or an unresponsive system, stop an ExpressCard before removing it. 1. Save your information and close all programs associated with the ExpressCard. NOTE: To stop a data transfer, click Cancel in the operating system Copying window. 2. Stop the ExpressCard: a. Double-click the Safely Remove Hardware icon in the notification area, at the far right of the taskbar.
Inserting a smart card To insert a smart card: 1. Holding the smart card label-side up, gently slide the card into the smart card reader until the card is seated. 2. Follow the on-screen instructions for logging on to the computer using the smart card PIN. Removing a smart card To remove a smart card: ▲ Grasp the edge of the smart card, and pull it out of the smart card reader.
9 Memory modules The computer has two memory module compartments. The primary memory module compartment is located under the keyboard. The expansion memory module compartment is located on the bottom of the computer. The memory capacity of the computer can be upgraded by adding a memory module to the vacant expansion memory module slot or by upgrading the existing memory module in the primary memory module slot.
8. Lift the memory module compartment cover (2) away from the computer. 9. Remove the memory module: NOTE: If the expansion memory module slot is not populated, bypass step 9 and proceed to step 10. a. Pull away the retention clips (1) on each side of the memory module. The memory module tilts up. CAUTION: To prevent damage to the memory module, hold the memory module by the edges only. Do not touch the components on the memory module.
b. Grasp the edge of the memory module (2), and gently pull the module out of the memory module slot. To protect a memory module after removal, place it in an electrostatic-safe container. NOTE: Depending on the memory configuration of your computer, the left DIMM connector may not be populated. 10. Insert a memory module: a. Align the notched edge (1) of the memory module with the tab in the memory module slot. CAUTION: To prevent damage to the memory module, hold the memory module by the edges only.
c. Gently press the memory module (3) down, applying pressure to both the left and right edges of the memory module, until the retention clips snap into place. NOTE: Depending on the memory configuration of your computer, the left DIMM connector may not be populated. 11. Align the tabs (1) on the memory module compartment cover with the notches on the computer. 12. Close the cover (2). 13. Tighten the memory module compartment cover screw (3). 14. Replace the batteries.
15. Turn the computer right-side up, and then reconnect external power and external devices. 16. Turn on the computer. Upgrading a memory module in the primary memory module slot To upgrade a memory module in the primary memory module slot, follow these steps: 1. Save your work. 2. Shut down the computer. If you are not sure whether the computer is off or in Hibernation, turn the computer on by pressing the power button. Then shut down the computer through the operating system. 92 3.
9. Gently lift the top edge of the keyboard and tilt the keyboard over until it rests on the palm rest of the computer. 10. Remove the memory module: a. Pull away the retention clips (1) on each side of the memory module. The memory module tilts up. CAUTION: To prevent damage to the memory module, hold the memory module by the edges only. Do not touch the components on the memory module. b. Grasp the edge of the memory module (2), and gently pull the module out of the memory module slot.
11. Insert a memory module: a. Align the notched edge (1) of the memory module with the tab in the memory module slot. CAUTION: To prevent damage to the memory module, hold the memory module by the edges only. Do not touch the components on the memory module and do not bend the memory module. b. With the memory module at a 45-degree angle from the surface of the memory module compartment, press the module (2) into the memory module slot until it is seated. c.
13. Close the cover. 14. Turn the computer upside down on a flat surface. 15. Replace the 3 keyboard access screws. 16. Replace the batteries. 17. Turn the computer right-side up, and then reconnect external power and external devices. 18. Turn on the computer.
10 Security Protecting the computer NOTE: Security solutions are designed to act as deterrents. These deterrents may not prevent a product from being mishandled or stolen. NOTE: In some countries or regions, the computer supports CompuTrace, which is an online securitybased tracking and recovery service available in select regions. If the computer is stolen, CompuTrace can track the computer if the unauthorized user accesses the Internet.
Using passwords Most security features use passwords. Whenever you set a password, write down the password and store it in a secure location away from the computer. Note the following password considerations: ● Setup and DriveLock passwords are set in Computer Setup and are managed by the system BIOS.
BIOS administrator passwords Function DriveLock user password Protects access to the internal hard drive that is protected by DriveLock, and is set under DriveLock Passwords during the enable process. TPM embedded security password When enabled as a BIOS administrator password, protects access to the computer contents when the computer turns on, restarts, or exits Hibernation. This password requires the optional embedded security chip to support this security feature.
Managing a BIOS administrator password A BIOS administrator password is set, changed, and deleted in Computer Setup. To set this password in Computer Setup, follow these steps: 1. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu” message is displayed at the bottom of the screen. 2. Press f10 to enter BIOS Setup. 3. Use a pointing device or the arrow keys to select Security > Setup BIOS Administrator Password, and then press enter. 4.
7. When prompted to type your new password again, leave the field empty, and then press enter. 8. To save your changes and exit Computer Setup, click Save in the lower-left corner of the screen, and then follow the on-screen instructions. – or – Use the arrow keys to select File > Save changes and exit, and then press enter. Your changes go into effect when the computer restarts.
Entering a BIOS administrator password At the BIOS administrator password prompt, type your password (using the same kind of keys you used to set the password), and then press enter. After 3 unsuccessful attempts to enter the BIOS administrator password, you must restart the computer and try again.
Setting a DriveLock password To set a DriveLock password in Computer Setup, follow these steps: 1. Turn on the computer, and then press esc while the “Press the ESC key for Startup Menu” message is displayed at the bottom of the screen. 2. Press f10 to enter BIOS Setup. 3. Use a pointing device or the arrow keys to select Security > DriveLock Passwords, and then press enter. 4. Use a pointing device to click the hard drive you want to protect.
Entering a DriveLock password Be sure that the hard drive is inserted into the computer (not into an optional docking device or external MultiBay). At the DriveLock Password prompt, type your user or master password (using the same kind of keys you used to set the password), and then press enter. After 2 incorrect attempts to enter the password, you must shut down the computer and try again.
Changing a DriveLock password To change a DriveLock password in Computer Setup, follow these steps: 1. Turn on the computer, and then press esc while the “Press the ESC key for Startup Menu” message is displayed at the bottom of the screen. 2. Press f10 to enter BIOS Setup. 3. Use a pointing device or the arrow keys to select Security > DriveLock Passwords, and then press enter. 4. Use a pointing device to select an internal hard drive.
Removing DriveLock protection To remove DriveLock protection in Computer Setup, follow these steps: 1. Turn on the computer, and then press esc while the “Press the ESC key for Startup Menu” message is displayed at the bottom of the screen. 2. Press f10 to enter BIOS Setup. 3. Use a pointing device or the arrow keys to select Security > DriveLock password, and then press enter. 4. Use a pointing device or the arrow keys to select an internal hard drive, and then press enter. 5.
Removing Automatic DriveLock protection To remove DriveLock protection in Computer Setup, follow these steps: 1. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu” message is displayed at the bottom of the screen. 2. Press f10 to enter BIOS Setup. 3. Use a pointing device or the arrow keys to select Security > Automatic DriveLock, and then press enter. 4. Use a pointing device or the arrow keys to select an internal hard drive, and then press enter. 5.
– or – Use the arrow keys to select File > Save changes and exit, and then press enter. Your changes go into effect when the computer restarts.
Using antivirus software When you use the computer to access e-mail, a network, or the Internet, you expose the computer to computer viruses. Computer viruses can disable the operating system, programs, or utilities, or cause them to function abnormally. Antivirus software can detect most viruses, destroy them, and in most cases, repair any damage they have caused. To provide ongoing protection against newly discovered viruses, antivirus software must be kept up to date.
Using HP ProtectTools Security Manager (select models only) HP ProtectTools Security Manager software is preinstalled on select computer models. This software can be accessed through Windows Control Panel. It provides security features that help protect against unauthorized access to the computer, networks, and critical data. For more information, refer to the HP ProtectTools Security Manager software Help. Select Start > HP > HP ProtectTools Security Manager.
11 Software Updates Updating software Updated versions of the software provided with your computer are available either through the HP Update utility or on the HP Web site. The HP Update utility automatically checks for updates from HP. The utility runs a specified interval and provides a list of support alerts, such as security enhancements, and optional software and driver updates.
To use Computer Setup for displaying BIOS information, follow these steps: 1. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu” message is displayed at the bottom of the screen. 2. Press f10 to enter BIOS setup. 3. Use a pointing device or the arrow keys to select File > System Information. 4. Press esc to return to the File menu. 5. Click Exit in the lower-left corner of the screen, and follow the on-screen instructions.
Downloading a BIOS update CAUTION: To prevent damage to the computer or an unsuccessful installation, download and install a BIOS update only when the computer is connected to reliable external power using the AC adapter. Do not download or install a BIOS update while the computer is running on battery power, docked in an optional docking device, or connected to an optional power source.
Updating programs and drivers 1. Open your Web browser, go to http://www.hp.com/support, and then select your country or region. 2. Click the option for software and driver downloads, type your computer model number in the product box, and then press enter. – or – If you want a specific SoftPaq, type the SoftPaq number in the Search box, at the top-right corner of the screen. Then press enter, and follow the instructions provided. Proceed to step 6. 3.
12 Backup and recovery To protect your information, use the Windows® Backup utility to back up files and folders or create recovery points. In case of system failure, you can use the backup files to restore your computer.
NOTE: The backup process may take over an hour, depending on file size and the speed of the computer. 1. Select Start > All Programs > Accessories > System Tools > Backup. 2. Follow the on-screen instructions. Performing a recovery In case of system failure or instability, the computer provides the following tools to recover your files: ● Windows recovery tools (select models only): You can use the Windows Backup utility to recover information you have previously backed up.
13 Computer Setup Starting Computer Setup Computer Setup is a preinstalled, ROM-based utility that can be used even when the operating system is not working or will not load. NOTE: Some of the Computer Setup menu items listed in this guide may not be supported by your computer. NOTE: An external keyboard or mouse connected to a USB port can be used with Computer Setup only if USB legacy support is enabled. To start Computer Setup, follow these steps: 1.
To exit Computer Setup menus, choose one of the following methods: ● To exit Computer Setup menus without saving your changes, click the Exit icon in the lower-left corner of the screen, and then follow the on-screen instructions. – or – Use the tab key and the arrow keys to select File > Ignore changes and exit, and then press enter. – or – ● To save your changes and exit Computer Setup menus, click the Save icon in the lower-left corner of the screen, and then follow the on-screen instructions.
File menu Select To do this System Information ● View identification information for the computer and the batteries in the system. ● View specification information for the processor, cache and memory size, system ROM, video revision, and keyboard controller version. Set System Date and Time Set or change the date and time on the computer.
Select To do this Create New BIOS User Account ● Select from a list of BIOS users. ● Select from a list of ProtectTools users. Password Policy (requires a BIOS administrator password) Revise password policy criteria. HP SpareKey Enable/disable HP SpareKey (enabled by default). Always Prompt for HP SpareKey Enrollment Enable/disable HP SpareKey enrollment (enabled by default).
Select To do this Boot Options ● Set a Startup Menu delay (in seconds). ● Set the Multiboot Express Boot Popup delay in seconds. ● Enable/disable Custom Logo (disabled by default). ● Enable/disable Display Diagnostic URL (enabled by default). ● Enable/disable CD-ROM boot (disabled by default). ● Enable/disable SD Card boot (enabled by default). ● Enable/disable floppy boot (enabled by default). ● Enable/disable PXE Internal NIC boot (enabled by default).
Select To do this NOTE: Availability of the options above varies by computer model. ● Enable/disable secondary battery fast charge (enabled by default). ● Enable/disable HP QuickLook (enabled by default). ● Enable/disable Preboot Authentication on HP QuickLook Boot (disabled by default). ● Enable/disable HP QuickWeb (enabled by default). ● Enable/disable HP QuickWeb Write Protect (disabled by default). ● Enable/disable Virtualization Technology (select models only; disabled by default).
Select To do this Built-In Device Options ● Enable/disable the wireless button state (enabled by default). ● Enable/disable embedded WLAN device radio (select models only; enabled by default). ● Enable/disable the embedded Bluetooth® device radio (enabled by default). ● Enable/disable the Network Interface Controller (LAN) (enabled by default). ● Enable/disable LAN/WLAN switching (disabled by default). ● Set the wake on LAN state.
Select To do this AMT Options ● Enable/disable Firmware Verbosity. ● Enable/disable AMT Setup Prompt (Ctrl-P). ● Enable/disable USB Key Provisioning Support. ● Enable/disable Unconfigure AMT on next boot. ● Select Terminal Emulation Mode. ◦ ANSI ◦ VT100 ● Enable/disable Firmware Progress Event Support. ● Enable/disable Initiate Intel CIRA. Set Security Level Change, view, or hide security levels for all BIOS menu items. Restore Security Defaults Restore the default security settings.
14 MultiBoot About the boot device order As the computer starts, the system attempts to boot from enabled boot devices. The MultiBoot utility, which is enabled at the factory, controls the order in which the system selects a boot device. Boot devices can include optical drives, diskette drives, a network interface card (NIC), hard drives, and USB devices. Boot devices contain bootable media or files that the computer needs to start and operate properly.
To start Computer Setup and enable a USB device or a NIC device as a boot device, follow these steps: 1. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu” message is displayed at the bottom of the screen. 2. Press f10 to enter BIOS Setup. 3. To enable bootable media in USB drives or in drives inserted into an optional docking device (select models only), use a pointing device or the arrow keys to select System Configuration > Device Configurations.
Choosing MultiBoot preferences You can use MultiBoot in the following ways: ● To set a new boot order that the computer uses each time it is turned on, by changing the boot order in Computer Setup. ● To dynamically choose the boot device, by pressing esc while the “Press the ESC key for Startup Menu” message is displayed at the bottom of the screen, and then pressing f9 to enter the Boot Device Options menu. ● To use MultiBoot Express to set variable boot orders.
Setting a MultiBoot Express prompt To start Computer Setup and set the computer to display the MultiBoot startup location menu each time the computer is started or restarted, follow these steps: 1. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu” message is displayed at the bottom of the screen. 2. Press f10 to enter BIOS Setup. 3. Use a pointing device or the arrow keys to select System Configuration > Boot Options, and then press enter. 4.
15 Management and Printing Using Client Management Solutions Client Management Solutions software provides standards-based solutions for managing client (user) desktop, workstation, notebook, and tablet computers in a networked environment.
HP Client Automation (select models only) HP Client Automation automates the management of software such as operating systems, programs, software updates, and content and configuration settings to ensure that each computer is maintained in the correct configuration. With these automated management solutions, you can manage software throughout the life cycle of the computer.
HP SSM (System Software Manager) HP SSM (System Software Manager) lets you remotely update system-level software on multiple systems simultaneously. When executed on a client computer, SSM detects versions of both hardware and software, and then updates designated software from a central repository, known as a file store. Driver versions that are supported by SSM are denoted with a special icon on the HP driver download Web site and on the Support Software CD.
Index Symbols/Numerics 1394 cable, connecting 81 1394 devices connecting 80 stopping 81 1394 port 9, 80 A AC adapter connecting 58 identifying 12 accessory battery connector, identifying 10 administrator password 97 airport security devices 68 ambient light sensor hotkey 33 AMT options AMT Setup Prompt (CtrlP) 123 Firmware Progress Event Support 123 Firmware Verbosity 123 Initiate Intel CIRA 123 Terminal Emulation Mode 123 Unconfigure AMT on next boot 123 USB Key Provisioning Support 123 antennas 11 Anti Th
CD drive 81 Certificate of Authenticity label 13 changing boot order 126 charging batteries 60, 63 checking audio functions 38 compartments Bluetooth 10 expansion memory module 10 components additional hardware 12 bottom 9 display 10 front 6 left-side 8 rear 8 right-side 8 top 1 computer information 110 Computer Setup BIOS administrator password 98 device security 106 DriveLock password 101 enabling bootable devices 124 File menu 118 navigating and selecting 116 restoring factory settings 117 Security menu
decreasing screen brightness 33 description 29 displaying system information 30 increasing screen brightness 33 initiating Standby 31 switching screen image 32 using 30 HP 3D DriveGuard 69 HP Client Automation 128, 129 HP Connection Manager software 16 HP Mobile Broadband Module serial number label 13 HP QuickLook 121 HP SpareKey enrollment 119 HP System Software Manager 128, 130 hubs 79 I icons network status 14 wireless 14 IEEE 1394 port, identifying 9 image, computer 128 inserting a memory module expansi
num lock, external keypad 34 O operating system Microsoft Certificate of Authenticity label 13 Product Key 13 Operating System disc 115 optical disc removing 46 using 42 optical drive 81 P parallel port mode 120 passwords administrator 97 BIOS administrator 98 DriveLock 101 user 97 pointing devices setting preferences 29 using 29 pointing stick identifying 1 using 29 pointing stick buttons, identifying 1, 2 port options 1394 port 122 eSATA port 122 ExpressCard slot 122 flash media reader 122 parallel port 1
Disk Cleanup 69 Disk Defragmenter 69 HP Connection Manager 16 recovery 128 updates 128 updating programs and drivers 113 Wireless Assistant 15 speakers, identifying 7 Standby exiting 54 initiating 54 Standby hotkey 31 storing battery 65 System Configuration menu 119 system date and time 118 system diagnostics 118 system fan 120 system IDs 119 system information 118 system information hotkey 30 T temperature 65 TouchPad buttons 2 identifying 2 scroll zone 1 using 29 TouchPad button, identifying 5 TouchPad bu
