HP Smart Array P731m Controller User Guide Abstract This document includes feature, installation, and configuration information about HP Smart Array Controllers and is for the person who installs, administers, and troubleshoots servers and storage systems. HP assumes you are qualified in the servicing of computer equipment and trained in recognizing hazards in products with hazardous energy levels.
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Contents Component identification ............................................................................................................... 5 Controller components ............................................................................................................................... 5 Controller LEDs ......................................................................................................................................... 5 FBWC module LEDs .......................................
Upgrading drive capacity ............................................................................................................... 26 Moving drives and arrays ........................................................................................................................ 27 Adding drives ......................................................................................................................................... 28 Electrostatic discharge ...........................................
Component identification Controller components For cabling configuration and troubleshooting purposes, connector names are silk-screened on the controller. For LED locations and status, see "Controller LEDs (on page 5)." Item Description 1 Cache module 2 Capacitor pack cable connector Controller LEDs Immediately after you power up the server, the controller runtime LEDs illuminate briefly in a predetermined pattern as part of the POST sequence.
For this controller, the LEDs are typically used for debugging purposes and are not visible inside the server. Item Color Name Interpretation 1 Amber Debug On = Controller is in reset state. Off = Controller is in an idle or runtime state. Flashing 5 Hz = Controller and cache are performing a backup. 2 Green Reserved — 3 Green Reserved — 4 Amber Fault When an error occurs, this LED is on. During power up, this LED is solid for up to 2 seconds.
1 - Amber 2 - Green 3 - Green Interpretation Off Flashing once Flashing once The cache microcontroller is executing from within its every 2 seconds every 2 seconds boot loader and receiving new flash code from the host controller. Off Flashing once per second Flashing once per second The cache module is powering up, and the capacitor pack is charging. Off Off Flashing once per second The cache module is idle, and the capacitor pack is charging.
Specifications Memory and storage capacity conventions Memory capacities are specified using binary prefixes: • KiB = 210 bytes • MiB = 220 bytes • GiB = 230 bytes • TiB = 240 bytes Storage capacities are specified using SI prefixes: • KB = 103 bytes • MB = 106 bytes • GB = 109 bytes • TB = 1012 bytes Older, and other, documentation may use SI prefixes for binary values. Actual available memory capacity and actual formatted storage capacity for devices are less than specified values.
Controller features Basic features This HP Smart Array controller has the following basic features: • Supports RAID 0, 1, 10, 1 (ADM), 10 (ADM), 5, 50, 6, and 60 • Advanced Capacity Expansion • Mirror splitting and recombining in offline mode • Drive Erase • Performance optimization for video on demand • Dual domain • Capability for moving and deleting individual LUNs • Split mirror backup and rollback of RAID 1, 10, 1 (ADM) and 10 (ADM) mirrors • Heal Array For more information, see the
and the Cryptographic Module Validation Program on the National Institute of Standards and Technology website (http://csrc.nist.gov/groups/STM/cmvp/documents/fips140-2/FIPS1402IG.pdf). For more information about HP Secure Encryption, see the HP Secure Encryption Installation and User Guide on the HP website (http://www.hp.com/go/smartstorage/docs). HP SSD Smart Path HP SSD Smart Path enables an optimized data path to high performance solid state drives.
Feature Description Capacitor life expectancy More than 3 years Drives Supported drive types** • • 3 and 6 Gb/s SAS 3 and 6 Gb/s SATA Not all servers or storage systems support all SAS or SATA drive types. For product-specific drive support, see the product QuickSpecs on the HP website (http://www.hp.com/go/productbulletin)..
Installation and configuration Procedures for controllers in a server blade To install a mezzanine controller in a server blade, choose one of the following procedures: • Installing a mezzanine controller in an unconfigured server blade (on page 12) • Installing a mezzanine controller in a previously configured server blade (on page 13) Installing a mezzanine controller in an unconfigured server blade IMPORTANT: Do not power up the server until the hardware configuration is satisfactory, as described i
15. (Optional) Create additional logical drives ("Configuring an array" on page 16). The server blade is now ready for use. Installing a mezzanine controller in a previously configured server blade 1. Back up data on the system. 2. Close all applications. 3. Verify the server blade firmware is the latest revision. If necessary, update the server blade firmware ("Updating firmware" on page 16). 4. Do one of the following: 5.
19. If expanders are present, verify the expander firmware is the latest revision. If necessary, update the expander firmware ("Updating firmware" on page 16). 20. (Optional) Set this controller as the boot controller using HP SSA ("HP Smart Storage Administrator" on page 14). 21. (Optional) Change the controller boot order using RBSU ("Setting the controller order" on page 16). 22. If the new controller is not the new boot device, install the device drivers ("Installing device drivers" on page 17).
The diagnostic features in HP SSA are also available in the standalone software HP Smart Storage Administrator Diagnostics Utility CLI. Starting with HP SSA and ProLiant Gen8 servers and server blades, HP SSA is accessible both offline and online: • Accessing HP SSA in the offline environment IMPORTANT: If you are updating an existing server in an offline environment, obtain the latest version of HP SSA through HP Service Pack for ProLiant before performing configuration procedures.
After POST completes, the system launches the HP SSA GUI, or if you are using Serial Console, the system launches the HP SSA CLI. 5. Select the appropriate menu option, and follow any subsequent on-screen instructions. If prompted to save the settings, do so. 6. (Optional) To configure or reconfigure an array on this controller, you can use HP SSA. For more information, see the HP Smart Storage Administrator User Guide.
Installing device drivers IMPORTANT: Always perform a backup before installing or updating device drivers. HP now distributes drivers and other support software for servers and server blades through Service Pack for ProLiant, or SPP, which you can download from the HP website (http://www.hp.com/go/spp/download). Be sure to use the latest SPP version for the server or server blade.
Smart Array controllers produce diagnostic error messages (POST messages) at reboot. Many POST messages suggest corrective actions. For more information about POST messages, see The HP ProLiant Gen8 Troubleshooting Guide, Volume II: Error Messages: o English (http://www.hp.com/support/ProLiant_EMG_v1_en) o French (http://www.hp.com/support/ProLiant_EMG_v1_fr) o Spanish (http://www.hp.com/support/ProLiant_EMG_v1_sp) o German (http://www.hp.com/support/ProLiant_EMG_v1_gr) o Japanese (http://www.hp.
Drive procedures Identifying the status of a drive Identifying the status of a legacy drive Identify a legacy drive by its carrier, shown in the following illustration. When a drive is configured as a part of an array and connected to a powered-up controller, the drive LEDs indicate the condition of the drive.
Online/activity LED (green) Fault/UID LED (amber/blue) Interpretation Flashing regularly (1 Hz) Amber, flashing regularly (1 Hz) Do not remove the drive. Removing a drive may terminate the current operation and cause data loss. The drive is part of an array that is undergoing capacity expansion or stripe migration, but a predictive failure alert has been received for this drive. To minimize the risk of data loss, do not replace the drive until the expansion or migration is complete.
Item LED Status Definition 4 Drive status Solid green The drive is a member of one or more logical drives. Flashing green The drive is rebuilding or performing a RAID migration, strip size migration, capacity expansion, or logical drive extension, or is erasing. Flashing amber/green The drive is a member of one or more logical drives and predicts the drive will fail. Flashing amber The drive is not configured and predicts the drive will fail. Solid amber The drive has failed.
Recognizing drive failure (HP SmartDrive) If any of the following occurs, the drive has failed: • The drive status LED illuminates amber. • When failed drives are located inside the server or storage system and the drive LEDs are not visible, the Health LED on the front of the server or server blade illuminates. This LED also illuminates when other problems occur such as when a fan fails, a redundant power supply fails, or the system overheats.
Compromised fault tolerance CAUTION: When fault tolerance is compromised, data loss can occur. However, it may be possible to recover the data. For more information, see "Recovering from compromised fault tolerance (on page 23)." If more drives fail than the fault-tolerance method can manage, fault tolerance is compromised, and the logical drive fails. If this failure occurs, the operating system rejects all requests and indicates unrecoverable errors.
Before replacing drives • Open Systems Insight Manager, and inspect the Error Counter window for each physical drive in the same array to confirm that no other drives have any errors. For more information about Systems Insight Manager, see the documentation on the Insight Management DVD or on the HP website (http://www8.hp.com/us/en/products/server-software/product-detail.html?oid=489496#!tab=feat ures ). • Be sure that the array has a current, valid backup.
• Failure of a second drive in a RAID 6 configuration Time required for a rebuild The time required for a rebuild varies, depending on several factors: • The priority that the rebuild is given over normal I/O operations (you can change the priority setting by using HP SSA) • The amount of I/O activity during the rebuild operation • The average bandwidth capability (MBps) of the drives • The availability of drive cache • The brand, model, and age of the drives • The amount of unused capacity on
1. Back up as much data as possible from the logical drive. CAUTION: Do not remove the drive that has the media error. Doing so causes the logical drive to fail. 2. Restore data from backup. Writing data to the location of the unreadable sector often eliminates the error. 3. Remove and reinsert the replacement drive. This action restarts the rebuild process. If the rebuild process still terminates abnormally: 1. Delete and recreate the logical drive. 2. Restore data from backup.
2. Replace any drive. The data on the new drive is re-created from redundant information on the remaining drives. CAUTION: Do not replace any other drive until data rebuild on this drive is complete. o When data rebuild on the new drive is complete, the Online/Activity LED changes from flashing steadily (1 Hz) to one of the following states: — On—The drive is inactive. — Flashing irregularly—The drive is active. 3. Repeat the previous step for the other drives in the array, one at a time.
2. Power down the system. 3. Move the drives. 4. Power up the system. 5. Observe the POST messages: 6. o If a 1785 POST message appears, the drive array did not configure properly. Continue with step 6. o If a 1724 or 1727 POST message appears, drive positions were changed successfully and the configuration was updated. Continue with step 7. If the array did not configure properly, do the following: a. Power down the system immediately to prevent data loss. b.
The expansion process is illustrated in the following figure, in which the original array (containing data) is shown with a dashed border, and the newly added drives (containing no data) are shown unshaded. The array controller adds the new drives to the array and redistributes the original logical drives over the enlarged array one logical drive at a time. This process liberates some storage capacity on each physical drive in the array.
Electrostatic discharge Preventing electrostatic discharge To prevent damaging the system, be aware of the precautions you need to follow when setting up the system or handling parts. A discharge of static electricity from a finger or other conductor may damage system boards or other static-sensitive devices. This type of damage may reduce the life expectancy of the device. To prevent electrostatic damage: • Avoid hand contact by transporting and storing products in static-safe containers.
Regulatory information Safety and regulatory compliance For safety, environmental, and regulatory information, see Safety and Compliance Information for Server, Storage, Power, Networking, and Rack Products, available at the HP website (http://www.hp.com/support/Safety-Compliance-EnterpriseProducts). Belarus Kazakhstan Russia marking Manufacturer Hewlett-Packard Company, Address: 3000 Hanover Street, Palo Alto, California 94304, U.S.
Valid date formats include the following: • YWW, where Y indicates the year counting from within each new decade, with 2000 as the starting point. For example, 238: 2 for 2002 and 38 for the week of September 9. In addition, 2010 is indicated by 0, 2011 by 1, 2012 by 2, 2013 by 3, and so forth. • YYWW, where YY indicates the year, using a base year of 2000. For example, 0238: 02 for 2002 and 38 for the week of September 9.
Support and other resources Before you contact HP Be sure to have the following information available before you call HP: • Active Health System log (HP ProLiant Gen8 or later products) Download and have available an Active Health System log for 3 days before the failure was detected. For more information, see the HP iLO 4 User Guide or HP Intelligent Provisioning User Guide on the HP website (http://www.hp.com/go/ilo/docs).
providers or service partners) identifies that the repair can be accomplished by the use of a CSR part, HP will ship that part directly to you for replacement. There are two categories of CSR parts: • Mandatory—Parts for which customer self repair is mandatory. If you request HP to replace these parts, you will be charged for the travel and labor costs of this service. • Optional—Parts for which customer self repair is optional. These parts are also designed for customer self repair.
Pour plus d'informations sur le programme CSR de HP, contactez votre Mainteneur Agrée local. Pour plus d'informations sur ce programme en Amérique du Nord, consultez le site Web HP (http://www.hp.com/go/selfrepair). Riparazione da parte del cliente Per abbreviare i tempi di riparazione e garantire una maggiore flessibilità nella sostituzione di parti difettose, i prodotti HP sono realizzati con numerosi componenti che possono essere riparati direttamente dal cliente (CSR, Customer Self Repair).
HINWEIS: Einige Teile sind nicht für Customer Self Repair ausgelegt. Um den Garantieanspruch des Kunden zu erfüllen, muss das Teil von einem HP Servicepartner ersetzt werden. Im illustrierten Teilekatalog sind diese Teile mit „No“ bzw. „Nein“ gekennzeichnet. CSR-Teile werden abhängig von der Verfügbarkeit und vom Lieferziel am folgenden Geschäftstag geliefert. Für bestimmte Standorte ist eine Lieferung am selben Tag oder innerhalb von vier Stunden gegen einen Aufpreis verfügbar.
sustituciones que lleve a cabo el cliente, HP se hará cargo de todos los gastos de envío y devolución de componentes y escogerá la empresa de transporte que se utilice para dicho servicio. Para obtener más información acerca del programa de Reparaciones del propio cliente de HP, póngase en contacto con su proveedor de servicios local. Si está interesado en el programa para Norteamérica, visite la página web de HP siguiente (http://www.hp.com/go/selfrepair).
Opcional – Peças cujo reparo feito pelo cliente é opcional. Essas peças também são projetadas para o reparo feito pelo cliente. No entanto, se desejar que a HP as substitua, pode haver ou não a cobrança de taxa adicional, dependendo do tipo de serviço de garantia destinado ao produto. OBSERVAÇÃO: Algumas peças da HP não são projetadas para o reparo feito pelo cliente. A fim de cumprir a garantia do cliente, a HP exige que um técnico autorizado substitua a peça.
Support and other resources 39
Support and other resources 40
Acronyms and abbreviations ADM Advanced Data Mirroring CSR Customer Self Repair FBWC flash-backed write cache FCC Federal Communications Commission FIPS Federal Information Processing Standard HP SSA HP Smart Storage Administrator IML Integrated Management Log NIST National Institute of Standards and Technology POST Power-On Self Test RBSU ROM-Based Setup Utility SAS serial attached SCSI SATA serial ATA Acronyms and abbreviations 41
SMH System Management Homepage SPP HP Service Pack for ProLiant Acronyms and abbreviations 42
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Index A adding drives 28 array, configuring 16 authorized reseller 33 automatic data recovery (rebuild) 24 B battery replacement notice 31 battery warranty 32 before you contact HP 33 boot controller, setting 15 BSMI notice 31 C Canadian notice 31 components 5 components, controller 5 compromised fault tolerance 23 configuration procedures 15 configuration tools 14 configuring an array 16 connectors 5 contact information 33 contacting HP 33 controller board, features of 9 controller board, installing 14 c
L time required for a rebuild 25 LEDs, controller 5 LEDs, drive 19 LEDs, FBWC module 6 limited warranty 32 load protection guarantee 32 U unconfigured server, installation in 12 updating firmware 16 upgrading drive capacity 26 M W memory capacity convention 8 methods for updating firmware 16 mezzanine controller, installing 12 modifications, FCC notice 31 moving an array 27 moving drives 27 warranty information 32 website, HP 33 P phone numbers 33 POST error messages 23 previously configured server,
