HP Smart Tank Wireless 450 series
Table of contents 1 HP Smart Tank Wireless 450 series Help .......................................................................................................... 1 2 Get started .................................................................................................................................................... 2 Printer parts ...........................................................................................................................................................
Copy and scan .............................................................................................................................................. 48 Copy documents .................................................................................................................................................. 49 Scan using the HP Smart app ..............................................................................................................................
Regulatory notices ............................................................................................................................................. 115 Environmental product stewardship program .................................................................................................. 122 Index ...........................................................................................................................................................
vi ENWW
1 HP Smart Tank Wireless 450 series Help Learn how to use your printer.
2 2 Get started ● Printer parts ● Get to know the ink tank system ● Control panel features ● Control panel lights and display icons status ● Load media ● Change the default paper size detected by printer ● Load an original on the scanner glass ● Paper basics ● Open the HP printer software (Windows) ● Use the HP Smart app to print, scan, and troubleshoot from an iOS, Android, or Windows 10 device ● Sleep mode ● Quiet Mode ● Auto-Off Chapter 2 Get started ENWW
Printer parts ENWW 1 Paper-width guide 2 Input tray 3 Input tray shield 4 Scanner lid 5 Scanner glass 6 Output tray extender (also referred to as the tray extender) 7 Output tray 8 Front door 9 Ink tank 10 Ink tank caps 11 Ink tank lid 12 Control panel 13 Printhead access door 14 Printheads 15 Printhead latch Printer parts 3
4 16 Power connection 17 USB port Chapter 2 Get started ENWW
Get to know the ink tank system Term Definition Printheads The printheads are the components in the print mechanism that apply ink to the paper. There are two printheads: a black ink printhead and a tri-color ink printhead. NOTE: After you have set up the printer, do not open the printhead latch unless installing new printheads or moving the printer outside your home or office. Printhead latch The printhead latch on the carriage secures the printheads in the carriage.
Control panel features Overview of buttons and lights Feature Description 1 Control Panel Display : Indicates number of copies, printhead priming status, media errors, wireless status and signal strength, Wi-Fi Direct status, and printhead problems. 2 Cancel button: Stops the current operation. 3 Wireless button: Turns on or off the printer wireless capabilities. Wireless light: Indicates whether the printer is connected to a wireless network. 4 Wi-Fi Direct button: Turns on or off Wi-Fi Direct.
Feature Description 9 Information button: Prints out a printer information page. Press the button in combination with the Wireless button, the Wi-Fi Direct button, or the HP ePrint button to get more specific help pages tied to each of those buttons. 10 HP ePrint button: Turns HP ePrint on or off. HP ePrint light: Indicates the on or off status of HP ePrint. A blinking light indicates a problem with the connection to Web Services. 11 Black Copy button: Starts a black-and-white copy job.
Control panel lights and display icons status ● Power button light ● Wireless light and icons ● Wi-Fi Direct light and icon ● HP ePrint light ● Printhead icons and Printhead Alert light ● Printhead priming and alignment icons ● Error icon, Paper Error icon, and Resume light ● Number of copies icon ● Ink system maintenance Power button light Status Description On The printer is on. Off The printer is powered off. Dimmed Indicates the printer is in Sleep mode.
Status Description The Wireless light, the Wireless icon, and the Signal Bars icon are on. The printer is connected to a wireless network. The Wireless light is off. The wireless capability of the printer is off. To turn on the wireless capability, press the Wireless button ( ). The Wireless light is blinking, the Wireless icon is on, and the Signal Bars icon are cycling. The printer is in Auto-wireless connect (AWC) mode. The Wireless light blinks for three seconds and then turns off.
Status Description The Wireless light is blinking, and the Wireless icon is on. The wireless capability of the printer is on, but has not been configured. The Wireless light is blinking, the Wireless icon is on, the Signal Bars are cycling, and the Wireless Attention light is on. The wireless capability of the printer is on and has been configured before, and the printer is trying to connect to the network.
Status Description The HP ePrint light is on. The HP ePrint feature is on and ready to use. For more information, see Print with HP ePrint on page 45. The HP ePrint light is off. The HP ePrint feature is off. To turn on HP ePrint, press the HP ePrint button ( The HP ePrint light blinks for three seconds, and then turns off. ). One of the following might have occurred. ● The Web Services have not been setup up. ● A mandatory update for the printer is available but has not been installed.
Cause Solution One of the following might have occurred. – If there are no printheads installed in the printer, install the printheads. – If both printheads are installed in the printer, remove the printheads, make sure there is no plug or plastic tape on them, and then reinsert the printheads securely. – Both printheads are missing. – Both printheads are installed incorrectly. – Both printheads still have orange plastic tapes or plugs on them.
Cause Solution The alignment page is printing and waiting to scan. Place the alignment page print side down on the scanner glass, and then press the Color Copy button ( ) on the control panel to align. NOTE: When scan starts, blinking "A" changes to solid "A". Alignment is complete after the scan. – If alignment event occurs as part of the priming process during initial printer setup, the solid "A" changes to "0" once alignment is complete.
Cause Solution The printer receives a printing job, and detects that there is no paper in the input tray. Load paper, and then press the Resume button ( ) to continue printing. For information about how to load paper, see Load media on page 18. Number of copies icon ● The Number of copies icon is alternating between the letter E and the number 1. At the same time, the Error icon, the Paper Error icon, and the Resume light are blinking.
Cause Solution The printer receives a single-page printing job, detects that the paper length for the printing job does not match the length of the loaded paper, and then prints out the page with errors. To clear the error, press any button on the control panel or wait for two minutes. To avoid the paper length mismatch problem, do one of the following before printing. – Change the paper size setting for the printing job to match the paper loaded.
Cause Solution The carriage inside the printer has stalled. Open the printhead access door, make sure the printhead latch is properly closed and the print carriage is not obstructed. Move the carriage to the right, close the printhead access door, and then press the Resume button ( ) to continue printing. See Jams and paper-feed issues on page 82 for more information.
Cause Solution The printer is in an error state. Reset the printer. 1. Turn off the printer. 2. Unplug the power cord. 3. Wait a minute, and then plug the power cord back in. 4. Turn on the printer. If the problem persists, contact HP. ● The Number of copies icon is alternating between the letter E and the number 7. Cause Solution The printer has reached the maximum number of primes allowed. Contact HP support for help.
Load media Select a paper size to continue. To load full-size paper 18 1. Raise the input tray. 2. Slide the paper-width guide to the left. 3. Insert a stack of paper into the input tray with the short edge down and the print side up, and slide the stack of paper down until it stops.
4. Slide the paper-width guide to the right until it stops at the edge of the paper. 5. Pull out the output tray and the tray extender. To load small-size paper ENWW 1. Raise the input tray. 2. Slide the paper-width guide to the left.
3. Insert a stack of small-size paper (like photo paper) into the far-right side of the input tray with the short edge down and the print side up, and slide the stack of paper down until it stops. 4. Slide the paper-width guide to the right until it stops at the edge of the paper. 5. Pull out the output tray and the tray extender. To load envelopes 1. 20 Raise the input tray.
2. Slide the paper-width guide to the left. 3. Insert one or more envelopes into the far-right side of the input tray and slide the stack of envelopes down until it stops. The side to be printed on should face up. For envelope with flap on the long edge, insert the envelope vertically with the flap on the left side and facing down. For envelope with the flap on the short edge, insert the envelope vertically with the flap on the top and facing down. ENWW 4.
Change the default paper size detected by printer The printer can automatically detect whether the input tray is loaded with paper and also detect whether the loaded paper width is large, small, or medium. You can change the default large, medium, or small paper size detected by the printer. To change the default paper size detected by the printer 22 1. Open the embedded web server (EWS). For more information, see Open the embedded web server on page 78. 2. Click the Settings tab. 3.
Load an original on the scanner glass To load an original on the scanner glass ENWW 1. Lift the scanner lid. 2. Load the original print-side down on the right corner of the scanner glass. 3. Close the scanner lid.
Paper basics The printer is designed to work well with most types of office paper. It is best to test a variety of print paper types before buying large quantities. Use HP paper for optimum print quality. Visit the HP website at www.hp.com for more information about HP paper. HP recommends plain papers with the ColorLok logo for printing everyday documents.
printer. Original HP inks and HP Advanced Photo Paper have been designed to work together so your photos are long lasting and vivid, print after print. Great for printing out an entire vacation's worth of photos or multiple prints to share. Business documents ● HP Premium Presentation Paper 120g Matte or HP Professional Paper 120 Matt This paper is a heavy two-sided matte paper perfect for presentation, proposals, reports, and newsletters. It is heavyweight for an impressive look and feel.
Open the HP printer software (Windows) After installing the HP printer software, double-click the printer icon on the desktop or do one of the following to open the printer software: ● Windows 10: From the computer desktop, click Start, select HP from the app list, and then select the icon with the printer name. ● Windows 8.1: Click the down arrow in lower left corner of the Start screen, and then select the printer name.
Use the HP Smart app to print, scan, and troubleshoot from an iOS, Android, or Windows 10 device HP Smart (formerly known as HP All-in-One Printer Remote) helps you to set up, scan, print, share, and manage your HP printer. You can share documents and images through email, text messages, and popular cloud and social media services (such as iCloud, Google Drive, Dropbox, and Facebook). You can also set up new HP printers, as well as monitor and order supplies.
Sleep mode ● Power usage is reduced while in Sleep mode. ● After initial setup of printer, the printer will enter Sleep mode after 5 minutes of inactivity. ● The Power button light is dimmed and the printer control panel display is off in Sleep mode. ● Pressing any button on the control panel, or sending a print or scan job can wake up the printer from sleep mode. To change the Sleep mode settings 28 1. Open the embedded web server (EWS).
Quiet Mode Quiet Mode slows down printing to reduce overall noise without affecting print quality. Quiet Mode only works for printing with Normal print quality on plain paper. To reduce printing noise, turn on Quiet Mode. To print at normal speed, turn Quiet Mode off. Quiet Mode is off by default. NOTE: In Quiet Mode, if you print on plain paper with the Draft or Best print quality, or if you print photos or envelopes, the printer works in the same way as when Quiet Mode is off.
Auto-Off This feature turns the printer off after 2 hours of inactivity to help reduce energy use. Auto-Off turns the printer off completely, so you must use the Power button to turn the printer back on. If your printer supports this energy saving feature, Auto-Off is automatically enabled or disabled depending on printer capabilities and connection options. Even when Auto-Off is disabled, the printer enters Sleep mode after 5 minutes of inactivity to help reduce energy use.
3 ENWW Print ● Print using the HP Smart app ● Print from your computer ● Print with mobile devices ● Tips for print success 31
Print using the HP Smart app This section provides basic instructions for using the HP Smart app to print from your Android, iOS, or Windows 10 device. For more information about using the HP Smart app, go to: ● iOS/Android: www.hp.com/go/hpsmart-help ● Windows: www.hp.com/go/hpsmartwin-help To print from a Windows 10 device 1. Load paper in the input tray. For more information, see Load media on page 18. 2. Open HP Smart.
Print from your computer ● Print documents ● Print photos ● Print envelopes ● Print using the maximum dpi Print documents Before printing documents, make sure you have paper loaded in the input tray and the output tray is open. For more information about loading paper, see Load media on page 18. To print a document (Windows) 1. From your software, select Print. 2. Make sure your printer is selected. 3. Click the button that opens the Properties dialog box.
To print on both sides of the page (Windows) 1. From your software, select Print. 2. Make sure your printer is selected. 3. Click the button that opens the Properties dialog box. Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer Properties, Printer, or Preferences. 4.
4. Select the appropriate options on the Printing Shortcuts or Printing Shortcut tab. To change other print settings, click the other tabs. For more printing tips, see Printer settings tips on page 40. NOTE: If you change the paper size, be sure to load the correct paper in the input tray and set the paper size on the printer control panel. 5. Click OK to close the Properties dialog box. 6. Click Print or OK to begin printing.
To print an envelope (Windows) 1. On the File menu in your software, click Print. 2. Make sure your printer is selected. 3. Click the button that opens the Properties dialog box. Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer Properties, Printer, or Preferences. 4. Select the appropriate options on the Printing Shortcuts or Printing Shortcut tab. To change other print settings, click the other tabs.
4. Select the appropriate options. Windows 10, Windows 8.1, and Windows 8 ● Click the Paper/Quality tab. From the Paper Size drop-down list, select the appropriate paper size. From the Paper Type drop-down list, select the appropriate paper type. ● Click the Advanced tab, and then select Print in Max DPI. Windows 7, Windows Vista, and Windows XP ● Click the Paper/Quality tab. From the Media drop-down list, select the appropriate paper type. ● Click the Advanced button.
Print with mobile devices Print from mobile devices You can print documents and photos directly from your mobile devices, including iOS, Android, Windows Mobile, Chromebook and Amazon Kindle. NOTE: You can also use the HP Smart app to print from mobile devices. For more information, see Print using the HP Smart app on page 32. To print from mobile devices 1. Make sure your printer is connected to the same network as your mobile device.
Tips for print success ● Printhead and ink tips ● Paper loading tips ● Printer settings tips To print successfully, the HP printheads should be functioning properly, the ink tanks should be filled with sufficient ink, the paper should be loaded correctly, and the printer should have the appropriate settings. Print settings do not apply to copying or scanning. Printhead and ink tips ● Use original HP printheads. ● Install both the black and tri-color printheads correctly.
Printer settings tips Printer settings tips (Windows) ● To change default print settings, open the HP printer software, click Print & Scan , and then click Set Preferences. For information how to open the printer software, see Open the HP printer software (Windows) on page 26. ● You can use printing shortcuts to save time setting desired printing preferences. A printing shortcut stores the settings that are appropriate for a particular type of job, so that you can set all the options with a single click.
– Orientation: Select Portrait for vertical prints or Landscape for horizontal prints. – Print on Both Sides Manually: Manually flip the pages after one side of the paper prints out so that you can print on both sides of the paper. – ○ Flip on Long Edge: Select it if you want to flip pages by the long edge of the paper when printing on both sides of the paper. ○ Flip on Short Edge: Select it if you want to flip pages by the short edge of the paper when printing on both sides of the paper.
4 42 Use Web Services ● What are Web Services? ● Set up Web Services ● Print with HP ePrint ● Use the HP Connected website ● Remove Web Services Chapter 4 Use Web Services ENWW
What are Web Services? HP ePrint ● HP ePrint is a free service from HP that allows you to print to your HP ePrint-enabled printer anytime, from any location. It's as simple as sending an email to the email address assigned to your printer when you enable Web Services on the printer. No special drivers or software are needed. If you can send an email, you can print from anywhere, using HP ePrint. Once you have signed up for an account on HP Connected ( www.hpconnected.
Set up Web Services Before you set up Web Services, make sure your printer is connected to the Internet using a wireless connection. To set up Web Services 1. Open the embedded web server (EWS). For more information, see Open the embedded web server on page 78. 2. Click the Web Services tab. 3. In the Web Services Settings section, click Setup , click Continue, and follow the onscreen instructions to accept the terms of use. 4.
Print with HP ePrint HP ePrint allows you to print to your HP ePrint-enabled printer anytime, from any location. Before you can use HP ePrint, make sure the printer is connected to an active network providing Internet access. To print a document using HP ePrint 1. Make sure you have set up Web Services. For more information, see Set up Web Services on page 44. 2.
Use the HP Connected website Use HP’s free HP Connected website to set up increased security for HP ePrint, and specify the email addresses that are allowed to send email to your printer. You can also get product updates, and other free services. Go to the HP Connected website (might not be available in all countries/regions) for more information and specific terms and conditions: www.hpconnected.com .
Remove Web Services To remove Web Services, complete the following steps: ENWW 1. Open the embedded web server (EWS). For more information, see Open the embedded web server on page 78. 2. Click the Web Services tab, and then click Remove Web Services in the Web Services Settings section. 3. Click Remove Web Services. 4. Click Yes to remove Web Services from your printer.
5 48 Copy and scan ● Copy documents ● Scan using the HP Smart app ● Scan using the HP printer software ● Scan using Webscan ● Tips for copy and scan success Chapter 5 Copy and scan ENWW
Copy documents NOTE: All documents are copied in normal quality print mode. You cannot change the print mode quality when copying. You can also use the HP Smart app to copy from your mobile device. For information about this app, see Use the HP Smart app to print, scan, and troubleshoot from an iOS, Android, or Windows 10 device on page 27. To copy documents 1. Load paper in the input tray. For information about how to load paper, see Load media on page 18. 2.
Scan using the HP Smart app You can use the HP Smart app to scan documents or photos from the printer's scanner, and you can also scan using your device camera. HP Smart includes editing tools that allow you to adjust the scanned image before saving or sharing. You can print, save your scans locally or in cloud storage, and share them via email, SMS, Facebook, Instagram, etc.
3. Put a document or photo in front of the camera, and then click or tap the round button at the bottom of the screen to take an image. 4. Adjust boundaries if needed. Click or tap the Apply icon. 5. Make other adjustments if necessary: 6. ● Click or tap Add to add more documents or photos. ● Click or tap Edit to rotate or crop the document or image, or adjust its contrast, brightness, saturation, or angle.
Scan using the HP printer software ● Scan from a computer ● Change scan settings (Windows) ● Create a new scan shortcut (Windows) Scan from a computer Before scanning from a computer, make sure you have already installed the HP recommended printer software. The printer and computer must be connected and turned on. To scan a document or photo to a file (Windows) 1. Load the original print side down near the icon at the corner of the scanner glass. 2.
● Windows 8: Right-click an empty area on the Start screen, click All Apps on the app bar, and then select the printer name. ● Windows 7, Windows Vista, and Windows XP: From the computer desktop, click Start, select All Programs, click HP, click the folder for the printer, and then select the icon with the printer name. 3. In the printer software, click Scan , and then click Scan a Document or Photo . 4. Select the type of scan you want and then click Scan .
3. In the printer software, click Scan , and then click Scan a Document or Photo . 4. Click the More link in the top right corner of the HP Scan dialog. The detailed settings pane appears on the right. The left column summarizes the current settings for each section. The right column allows you to change the settings in the highlighted section. 5. Click each section at the left of the detailed settings pane to review the settings in that section.
5. Enter a descriptive name, choose an existing shortcut on which to base your new shortcut, and then click Create . For example, if you are creating a new shortcut for photos, choose either Save as JPEG or Email as JPEG . This makes available the options for working with graphics when scanning. 6. Change the settings for your new shortcut to meet your needs, and then click the save icon to the right of the shortcut.
Scan using Webscan Webscan is a feature of the embedded web server that lets you scan photos and documents from your printer to your computer using a web browser. This feature is available even if you did not install the printer software on your computer. NOTE: By default, Webscan is off. You can enable this feature from the EWS. If you are unable to open Webscan in the EWS, your network administrator might have turned it off.
Tips for copy and scan success Use the following tips to copy and scan successfully: ENWW ● Keep the glass and the back of the lid clean. The scanner interprets anything it detects on the glass as part of the image. ● Load your original, print side down, on the right front corner of the glass. ● To make a large copy of a small original, scan the original into the computer, resize the image in the scanning software, and then print a copy of the enlarged image.
6 Manage ink and printhead This section contains the following topics: 58 ● Ink levels ● Refill ink tanks ● Order ink supplies ● Print with black ink only ● Tips for working with ink and printhead ● Move printer Chapter 6 Manage ink and printhead ENWW
Ink levels Use the ink level lines on the ink tanks to determine when to fill the tanks and how much ink should be added. 1 Maximum line: The actual ink level should not be higher than the maximum line. 2 Minimum line: The actual ink level should not be lower than the minimum line. Match the color of the ink bottle to the color on the tank when you fill the tanks, and seal the rubber ink tank caps properly after that.
Refill ink tanks To refill the ink tanks 60 1. Lift the ink tank lid. 2. Remove the cap of the ink tank you plan to refill. 3. Twist to remove the cap of the ink bottle, remove the seal from the bottle, install the cap back onto the bottle, and then pull open the top part of the cap.
4. Hold the ink bottle on tank nozzle and refill the ink tank to the maximum line only. If ink doesn't drain immediately, remove and reinsert bottle on tank. CAUTION: You should not squeeze the ink bottle during this process. NOTE: If there is leftover ink in the bottle, store the bottle in an upright position in a cool and dry location. 5. Close the ink tank cap securely. 6. Repeat steps 2 to 5 to refill other ink tanks. 7. Close the ink tank lid.
62 ● Do not tilt, shake, or squeeze the ink bottle when it is open to prevent ink leaks. ● Store the ink bottles in a cool, dark place.
Order ink supplies Before ordering ink bottles, visually check the labels on the ink bottles to locate the ink bottle numbers. To order original HP supplies for the printer, go to www.hp.com/buy/supplies . If prompted, choose your country/region, and then follow the prompts to find the right ink bottles for your printer. NOTE: Ordering ink bottles online is not supported in all countries/regions.
Print with black ink only Before printing with black ink only, make sure the actual ink levels in all tanks are no lower than the minimum ink lines. Printing with any ink level lower than the minimum line may cause damage to your printer. To print with black ink only(Windows) 1. From your software, select Print. 2. Make sure your printer is selected. 3. Click the button that opens the Properties dialog box.
Tips for working with ink and printhead Printhead tips Use the following tips to work with printheads: ● To protect the printheads from drying out, always turn the printer off using the Power button, and wait until the Power button light goes out. ● Do not open or untape printheads until you are ready to install them. Leaving tape on the printheads reduces ink evaporation. ● Insert the new printheads into the correct slots. Match the color and icon of each printhead to the color and icon for each slot.
Move printer To prevent damage to the printer or ink leakage, follow these instructions. If you are moving the printer within your home or office, keep the printhead latch closed, and keep the printer level. If you are moving the printer outside your home or office, visit www.support.hp.com or contact HP support.
7 ENWW Connect your printer ● Connect your printer to a wireless network with a router ● Connect wirelessly to the printer without a router ● Connect your printer by using the HP Smart app ● Wireless settings ● Connect your printer to your computer with a USB cable (non-network connection) ● Change from a USB connection to a wireless network ● Advanced printer management tools (for networked printers) ● Tips for setting up and using a networked printer 67
Connect your printer to a wireless network with a router TIP: To print a wireless quick start guide, press the Information button ( ) for three seconds. ● Connect your printer to a wireless network using Wi-Fi Protected Setup (WPS) ● Connect your printer to a wireless network using HP printer software Connect your printer to a wireless network using Wi-Fi Protected Setup (WPS) Before connecting your printer to a wireless network using WPS, make sure you have the following: ● A wireless 802.
NOTE: For more information about using the configuration utility, see the documentation provided with the router or wireless access point. Wait for about two minutes. If the printer connects successfully, the Wireless light stops blinking but remains lit. Connect your printer to a wireless network using HP printer software To connect the printer to an integrated wireless WLAN 802.11 network, make sure you have the following: ● A wireless 802.11b/g/n network that includes a wireless router or access point.
If you have the HP printer software installed on your computer 2. a. Double-click HP Utility in the HP folder in the Applications folder. b. On the menu bar at the top of the screen, choose Setup New Device from the Devices menu, and then follow the onscreen instructions. After the printer connects successfully, the blue Wireless light stops blinking and remains on. To connect a new printer (Windows) 1. Open the printer software.
Connect wirelessly to the printer without a router With Wi-Fi Direct, you can print wirelessly from a computer, smart phone, tablet, or other wireless-capable device—without connecting to an existing wireless network. Guidelines for using Wi-Fi Direct ● Make sure Wi-Fi Direct for your printer is turned on. ● Make sure your computer or mobile device has the necessary software. – If you are using a computer, make sure you have installed the HP printer software.
3. From your mobile device, select a document from a print enabled application, and then select the option to print the document. The list of available printers appears. 4. From the list of available printers, choose the Wi-Fi Direct name shown such as DIRECT-**-HP Smart Tank Wireless (where ** are the unique characters to identify your printer).
4. Proceed to step 5 if the printer has been installed and connected to the computer over a wireless network. If the printer has been installed and connected to your computer with a USB cable, follow the steps below to install the printer software using the Wi-Fi Direct connection. a. Depending on your operating system, do one of the following: ● Windows 10: From the computer desktop, click Start, select All apps, click HP, and then select the icon with the printer name. ● Windows 8.
Connect your printer by using the HP Smart app To set up using the HP Smart app You can use the HP Smart app to set up the printer on your wireless network. The HP Smart app is supported on iOS, Android, and Windows devices. For information about this app, see Use the HP Smart app to print, scan, and troubleshoot from an iOS, Android, or Windows 10 device on page 27. 1. If you are using an iOS or Android mobile device, make sure that Bluetooth is turned on.
Wireless settings You can set up and manage your printer wireless connection and perform a variety of network management tasks. This includes printing information about network settings, turning the wireless function on or off, and changing wireless settings. To turn on or off the wireless capability of the printer Press the Wireless button ( ) to turn on or off the printer wireless capabilities.
Connect your printer to your computer with a USB cable (nonnetwork connection) The printer supports a rear USB 2.0 High Speed port for connection to a computer. To connect the printer with the USB cable 1. Visit 123.hp.com to download and install the printer software. NOTE: Do not connect the USB cable to the printer until you are prompted to do so. 2. Follow the on-screen instructions. When you are prompted, connect the printer to the computer by selecting USB on the Connection Options screen. 3.
Change from a USB connection to a wireless network If you first set up your printer and installed the software with a USB cable, directly connecting the printer to your computer, you can easily change to a wireless network connection. You will need a wireless 802.11b/g/n network that includes a wireless router or access point. NOTE: The printer only supports wireless connections using 2.4GHz.
Advanced printer management tools (for networked printers) When the printer is connected to a network, you can use the embedded web server (EWS) to view status information, change settings, and manage the printer from your computer. NOTE: You can open and use the EWS without being connected to the Internet. However, some features are not available. NOTE: To view or change some settings, you might need a password.
time you access the EWS, the pages are displayed in that language. Some cookies (such as the cookie that stores customer-specific preferences) are stored on the computer until you clear them manually. You can configure your browser to accept all cookies, or you can configure it to alert you every time a cookie is offered, which allows you to decide which cookies to accept or refuse. You can also use your browser to remove unwanted cookies.
Tips for setting up and using a networked printer Use the following tips to set up and use a networked printer: ● When setting up the wireless networked printer, make sure your wireless router or access point is powered on. The printer searches for wireless routers, then lists the detected network names on the computer. ● If your computer is connected to a Virtual Private Network (VPN), you need to disconnect from the VPN before you can access any other device on your network, including the printer.
8 Solve a problem This section contains the following topics: ENWW ● Jams and paper-feed issues ● Printhead issues ● Printing issues ● Copy issues ● Scan issues ● Network and connection issues ● Get help from the HP Smart app ● Printer hardware issues ● Control panel error codes ● HP support 81
Jams and paper-feed issues What do you want to do? Clear a paper jam Solve paper jam issues. Use an HP online troubleshooting wizard Get step-by-step instructions for clearing paper jams and resolving issues with paper or the paper feed. NOTE: The HP online troubleshooting wizards may not be available in all languages. Read general instructions in the Help for clearing paper jams Paper jams can occur in several locations. To clear a paper jam from the input tray 1.
2. Pull the paper gently out of the output tray. 3. Press the Resume button ( ) on the control panel to continue the current job. To clear a paper jam from the printhead access area ENWW 1. Press the Cancel button ( ) to try to clear the jam automatically. If this does not work, complete the following steps to clear the jam manually. 2. Remove the jammed paper. ) to turn off the printer. a. Press the Power button ( b.
e. Make sure the printhead latch is properly closed and the print carriage is not obstructed. If the print carriage is in the center of the printer, slide it to the right. NOTE: After you have set up the printer, do not open the printhead latch unless installing new printheads or moving the printer outside your home or office. 3. 84 f. Remove the jammed paper. g. Close the printhead access door, and then close the front door. h. Pull out the output tray and the tray extender.
To clear a paper jam inside of the printer NOTE: To prevent ink from leaking, make sure the ink tank caps are firmly closed. 1. Press the Cancel button ( ) to try to clear the jam automatically. If this does not work, complete the following steps to clear the jam manually. 2. Press the Power button ( 3. Gently turn the printer to the side, locate the cleanout door on the bottom of the printer, and then pull both tabs on the cleanout door to open it. 4. Remove the jammed paper. 5.
Read general instructions in the Help for clearing a print carriage jam Remove any objects, such as paper, that are blocking the print carriage. For more information, see "To clear a paper jam from the printhead access area" from "Clear a paper jam on page 82". NOTE: Do not use any tools or other devices to remove jammed paper. Always use caution when removing jammed paper from inside the printer. Learn how to avoid paper jams To help avoid paper jams, follow these guidelines.
– Adjust the paper-width guide in the input tray to fit snugly against all paper. Make sure the paperwidth guide does not bend the paper in the input tray. – Make sure the input tray is not overloaded with paper. – Make sure the pieces of the loaded paper are not sticking together. – Use HP paper for optimum performance and efficiency. – Clean the paper rollers. To clean the paper rollers using an automated tool 1. Press the Power button ( 2. Remove paper from the input tray. 3.
11. Allow the rollers to dry for 10 or 15 minutes. 12. Reconnect the power cord to the rear of the printer. 13. Reconnect the USB cable to the printer if necessary. 14. Press the Power button to turn on the printer.
Printhead issues Identify whether a printhead has a problem To identify whether printhead has a problem, check the status of the Printhead Alert light and the corresponding Printhead icon. For more information, see Control panel lights and display icons status on page 8. Fix printhead problems NOTE: After you have set up the printer, do not open the printhead latch unless installing new printheads or moving the printer outside your home or office.
b. Open the printhead access door. Press and hold the Black Copy button for about three seconds, until the print carriage starts moving. NOTE: After you have set up the printer, do not open the printhead latch unless installing new printheads or moving the printer outside your home or office. c. Push down to open the printhead latch. d. Remove the printhead from the carriage. e. Check if there is a plug on top of the printhead or plastic tape on the printhead contacts.
ENWW f. Slide the printhead into the slot until it clicks into place. g. Firmly close the printhead latch. Make sure the printhead latch is properly closed to avoid problems such as carriage jams. h. Close the printhead access door. i. Close the front door of the printer.
4. 92 Pull out the output tray and the tray extender.
Printing issues What do you want to do? Fix problems with page not printing (unable to print) HP Print and Scan Doctor The HP Print and Scan Doctor is a utility that will try to diagnose and fix the issue automatically. NOTE: Troubleshoot problems with print jobs not printing. This utility is only available for Windows operation system. Use an HP online troubleshooting wizard Get step-by-step instructions if the printer is not responding or printing.
4. c. On the Printer menu, make sure there are no check marks next to Pause Printing or Use Printer Offline. d. If you made any changes, try to print again. Verify that the printer is set as the default printer. To verify that the printer is set as the default printer a. b.
iii. Click or tap Administrative Tools, and then double-click or double-tap Services. iv. Right-click or touch and hold Print Spooler, and then click Properties. v. On the General tab, next to Startup type, make sure that Automatic is selected. vi. If the service is not already running, under Service status, click or tap Start, and then click or tap OK. Windows 7 i. From the Windows Start menu, click Control Panel, System and Security, and then Administrative Tools. ii. Double-click Services.
● Windows 10: From the Windows Start menu, click All apps, select Windows System, Control Panel, and then click View devices and printers under Hardware and Sound menu. ● Windows 8.1 and Windows 8: Point to or tap the upper-right corner of the screen to open the Charms bar, click the Settings icon, click or tap Control Panel, and then click or tap View devices and printers. ● Windows 7: From the Windows Start menu, click Devices and Printers.
Read general instructions in the Help for resolving print quality issues NOTE: To protect the printheads from drying out, always turn the printer off using the Power button, and wait until the Power button light goes out. To improve print quality 1. 2. Make sure you are using original HP printheads and ink. ● Make sure all ink tanks are filled above the minimum line. ● Consider refilling the ink tanks if the ink is reaching the minimum line. Check the paper type.
5. Review the Cyan, Magenta, Yellow, and Black Boxes along with other content on the diagnostics page. 6. Clean the printheads (cartridges), if the diagnostic page shows steaks or missing portions of the color and black boxes. 7. Align the printheads (cartridges) if straight lines appear jagged on printouts, or if the diagnostic page indicates aligning printheads might help. 8. If print quality problems persist after cleaning and aligning printheads (cartridges), contact HP support.
3. In the printer software, click Print & Scan and then click Maintain Your Printer to access the Printer Toolbox. 4. Click Clean Cartridges on the Device Services tab. Follow the onscreen instructions. To align the printheads (cartridges) (Windows) 1. Load letter or A4 unused plain white paper into the input tray. 2. Open the printer software. For more information, see Open the HP printer software (Windows) on page 26. 3.
4. Click Align Cartridges on the Device Services tab. The printer prints an alignment page. 5. Follow the onscreen instructions to load the printhead alignment page print side down on the scanner glass, and then click Scan to scan the alignment page. The printer aligns the printheads. Recycle or discard the printhead alignment sheet. To clean the printheads (cartridges) (OS X and macOS) CAUTION: Clean the printheads only when necessary.
4. Click Clean Printheads. 5. Click Clean, and follow the onscreen instructions. CAUTION: Clean the printhead only when necessary. Unnecessary cleaning wastes ink and shortens the life of the print head. NOTE: If print quality still seems poor after you complete cleaning, try aligning the printhead. If print quality problems persist after cleaning and aligning, contact HP support. 6. Click All Settings to return to the Information and Support pane.
Copy issues Troubleshoot copy problems. Use an HP online troubleshooting wizard Get step-by-step instructions if the printer does not create a copy, or if your printouts are low quality. NOTE: The HP online troubleshooting wizards may not be available in all languages.
Scan issues HP Print and Scan Doctor The HP Print and Scan Doctor is a utility that will try to diagnose and fix the issue automatically. Solve scan problems Use an HP online troubleshooting wizard NOTE: This utility is only available for Windows operation system. Get step-by-step instructions if you cannot scan or if your scans are low quality. NOTE: The HP Print and Scan Doctor and the HP online troubleshooting wizards may not be available in all languages.
Network and connection issues What do you want to do? Fix wireless connection Choose one of the following troubleshooting options. HP Print and Scan Doctor The HP Print and Scan Doctor is a utility that will try to diagnose and fix the issue automatically. NOTE: Use an HP online troubleshooting wizard This utility is only available for Windows operation system. ● Troubleshoot your wireless problem, whether your printer has never been connected or it was connected and is no longer working.
Read general instructions in the Help for Wi-Fi Direct troubleshooting 1. Make sure that the Wi-Fi Direct light on the printer control panel is on. If the light is off, press the Wi-Fi Direct button ( ) to turn it on. 2. From your wireless computer or mobile device, turn on the wireless (Wi-Fi) connection, and then search for and connect to the Wi-Fi Direct name of your printer. 3. Enter the Wi-Fi Direct password when prompted. 4.
Get help from the HP Smart app The HP Smart app provides alerts for printer issues (jams and other problems), links to help content, and options to contact support for additional assistance.
Printer hardware issues Close printhead access door ● Printhead door must be closed to begin printing. The printer shuts down unexpectedly ● Check the power and power connections. ● Make sure the printer's power cord is connected firmly to a functioning power outlet. NOTE: When Auto-Off is enabled, the printer will automatically turn off after 2 hours of inactivity to help reduce energy use. For more information, see Auto-Off on page 30. Resolve printer failure ● ENWW Turn the printer off, then on.
Control panel error codes If the Number of copies icon on the printer display is alternating between the letter E and a number, it indicates the printer is in an error state. The letter E and the number work as error codes. For example, if the Number of copies icon is alternating between the letter E and the number 4, it indicates that a paper jam has occurred.
HP support For the latest product updates and support information, visit the printer support website at www.support.hp.com. HP online support provides a variety of options for help with your printer: Drivers & downloads: Download software drivers and updates, as well as product manuals and documentation that came in the box with your printer. HP support forums: Visit HP Support Forums for answers to common questions and issues.
Register printer By taking just a few quick minutes to register, you can enjoy quicker service, more efficient support, and product support alerts. If you did not register your printer while installing the software, you can register now at http://www.register.hp.com. Additional warranty options Extended service plans are available for the printer at additional costs. Go to www.support.hp.com , select your country/region and language, then explore the extended warranty options available for your printer.
A Technical information This section provides technical specifications and regulatory information for the printer. The information here is subject to change without notice.
HP Company notices The information contained herein is subject to change without notice. All rights reserved. Reproduction, adaptation, or translation of this material is prohibited without prior written permission of HP, except as allowed under the copyright laws. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty.
Specifications For more product specifications, see the Product Data Sheet at www.support.hp.com . System requirements ● For information about software and system requirements or future operating system releases and support, visit the HP online support website at www.support.hp.com .
Print specifications ● Print speeds vary according to the complexity of the document ● Method: drop-on-demand thermal inkjet ● Language: PCL3 GUI Copy specifications ● Resolution: up to 600 x 300 dpi optical ● Digital image processing ● Copy speeds vary according to the complexity of the document and model Scan specifications ● Resolution: up to 1200 x 1200 ppi optical For more information about ppi resolution, see the scanner software.
Regulatory notices The printer meets product requirements from regulatory agencies in your country/region.
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.
If it incorporates a radio transmitting and receiving device that in normal use, a separation distance of 20 cm ensures that radio frequency exposure levels comply with EU requirements. Wireless functionality in Europe ● For products with 802.11 b/g/n or Bluetooth radio: – ● For products with 802.11 a/b/g/n radio: – – ENWW This product operates on radio frequency between 2400 MHz and 2483.5 MHz, with a transmit power of 20 dBm (100 mW) or less.
Declaration of conformity 118 Appendix A Technical information ENWW
ENWW Regulatory notices 119
Regulatory wireless statements This section contains the following regulatory information pertaining to wireless products: ● Exposure to radio frequency radiation ● Notice to users in Brazil ● Notice to users in Canada ● Notice to users in Taiwan ● Notice to users in Mexico ● Notice to users in Japan ● Notice to users in Korea Exposure to radio frequency radiation CAUTION: The radiated output power of this device is far below the FCC radio frequency exposure limits.
Cet appareil est conforme aux normes RSS exemptes de licence d'Industrie Canada. Son fonctionnement dépend des deux conditions suivantes : (1) cet appareil ne doit pas provoquer d'interférences nuisibles et (2) doit accepter toutes les interférences reçues, y compris des interférences pouvant provoquer un fonctionnement non souhaité de l'appareil. AVERTISSEMENT relatif à l'exposition aux radiofréquences.
Environmental product stewardship program HP is committed to providing quality products in an environmentally sound manner. Design for recycling has been incorporated into this product. The number of materials has been kept to a minimum while ensuring proper functionality and reliability. Dissimilar materials have been designed to separate easily. Fasteners and other connections are easy to locate, access, and remove using common tools.
European Union Commission Regulation 1275/2008 For product power data, including the power consumption of the product in networked standby if all wired network ports are connected and all wireless network ports are activated, please refer to section P14 ‘Additional Information’ of the product IT ECO Declaration at www.hp.com/hpinfo/globalcitizenship/ environment/productdata/itecodesktop-pc.html. Paper This product is suited for the use of recycled paper according to DIN 19309 and EN 12281:2002.
Disposal of waste equipment by users This symbol means do not dispose of your product with your other household waste. Instead, you should protect human health and the environment by handing over your waste equipment to a designated collection point for the recycling of waste electrical and electronic equipment. For more information, please contact your household waste disposal service, or go to http://www.hp.com/recycle.
Declaration of the Presence Condition of the Restricted Substances Marking (Taiwan) 台灣 限用物質含有情況標示聲明書 Taiwan Declaration of the Presence Condition of the Restricted Substances Marking 限用物質及其化學符號 Restricted substances and its chemical symbols 單元 Unit 鉛 汞 鎘 六價鉻 多溴聯苯 多溴二苯醚 (Pb) (Hg) (Cd) (Cr+6) (PBB) (PBDE) — ◯ ◯ ◯ ◯ ◯ ◯ ◯ ◯ ◯ ◯ ◯ — ◯ ◯ ◯ ◯ ◯ ◯ ◯ ◯ ◯ ◯ ◯ — ◯ ◯ ◯ ◯ ◯ — ◯ ◯ ◯ ◯ ◯ ◯ ◯ ◯ ◯ ◯ ◯ — ◯ ◯ ◯ ◯ ◯ 列印引擎 Print engine 外殼和纸匣 External casing and trays
To access the latest user guides or manuals for your product, go to www.support.hp.com. Select Find your product, and then follow the onscreen instructions.
Обладнання відповідає вимогам Технічного регламенту щодо обмеження використання деяких небезпечних речовин в електричному та електронному обладнанні, затвердженого постановою Кабінету Міністрів України від 3 грудня 2008 № 1057 Restriction on hazardous substances statement (Turkey) Türkiye Cumhuriyeti: EEE Yönetmeliğine Uygundur EPEAT Most HP products are designed to meet EPEAT. EPEAT is a comprehensive environmental rating that helps identify greener electronics equipment.
出厂前由制造商设置的时间决定了该产品在完成主功能后进入低耗模式(例如睡眠、自动关 机)的时间。该数据以分钟表示。 – 附加功能功率因子之和 网络接口和内存等附加功能的功率因子之和。该数据以瓦特 (W) 表示。 标识上显示的能耗数据是根据典型配置测量得出的数据,此类配置包含登记备案的打印机依据复印 机、打印机和传真机能源效率标识实施规则所选的所有配置。因此,该特定产品型号的实际能耗可能 与标识上显示的数据有所不同。 要了解规范的更多详情,请参考最新版的 GB 21521 标准。 128 Appendix A Technical information ENWW
Index B buttons, control panel 6 C carriage clear carriage jams 85 control panel buttons 6 features 6 status icons 7 copy specifications 114 customer support warranty 110 E embedded web server opening 78 Webscan 56 environment Environmental product stewardship program 122 environmental specifications 113 J jams clear 82 M multi-feeds, troubleshoot 86 N network connection wireless connection 68 networks view and print settings 75 P paper clear jams 82 HP, order 25 skewed pages 86 troubleshoot feeding 86