HP Z210 CMT Workstation Maintenance and Service Guide
Copyright Information Warranty Trademark Credits First Edition: February 2011 Hewlett-Packard Company shall not be liable for technical or editorial errors or omissions contained herein or for incidental or consequential damages in connection with the furnishing, performance, or use of this material.
About this guide This guide provides service and maintenance information for the HP Z210 Convertible Mini Tower (CMT) Workstation.
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Table of contents 1 Product overview ............................................................................................................. 1 Product features ....................................................................................................................... 1 System board architecture .......................................................................................... 1 Processor technology ..................................................................................
Transferring files and settings to your Windows workstation ......................................... 17 Setting up Red Hat Enterprise Linux .......................................................................................... 18 Verifying hardware compatibility .............................................................................. 18 Installing from RHEL optical media ............................................................................. 18 Installing with the HP driver CD .............
ROM Flash ............................................................................................................. 40 Remote ROM Flash ................................................................................... 40 HPQFlash ................................................................................................ 40 FailSafe Boot Block ROM ......................................................................................... 41 Recovering the computer from Boot Block Recovery mode .....
Special handling of components ............................................................................... 58 Cables and connectors ............................................................................. 58 Hard drives ............................................................................................. 59 Lithium coin cell battery ............................................................................. 59 Customer Self-Repair ..........................................................
Installing the rear system fan assembly ........................................................ 82 Memory ................................................................................................................. 83 Supported DIMM configurations ................................................................. 83 DIMM installation guidelines ...................................................................... 83 DIMM installation order ..............................................................
Diagnosis at startup ............................................................................................... 112 Diagnosis during operation .................................................................................... 113 Troubleshooting checklist ....................................................................................................... 114 HP troubleshooting resources and tools ...................................................................................
7 Configuring RAID devices .............................................................................................. 146 Maximum RAID hard drive configurations ............................................................................... 146 Configuring SATA RAID devices ............................................................................................ 147 Attaching SATA HDDs ...........................................................................................
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1 Product overview This chapter presents an overview of the hardware components of the workstation. It includes these topics: Topics Product features on page 1 Workstation specifications on page 7 Product features The following sections describe the workstation system board architecture and components, and includes these topics: Topics System board architecture on page 1 Workstation components on page 4 System board architecture This section describes the system architecture.
The following figure shows the typical system board block diagram. Figure 1-1 System board block diagram NOTE: The x1, x4, and x16 designators describe the mechanical length of the slot. The number in parentheses lists the number of electrical PCIe lanes routed to the expansion slot. For example, x16(4) means that the expansion slot is mechanically a x16 length connector, with four PCIe lanes connected.
NOTE: Do not intermix non-ECC memory DIMMs with ECC memory DIMMs. Graphics The workstation supports discrete PCIe Gen2 graphics cards in its PCIe2 x16 and PCIe2 x16(4) slots. The system supports multiple graphics cards as long as the total power usage of these cards fits within the total graphics power budget of 150W. To view supported graphic card configurations using HP QuickSpecs, visit http://www.hp.
Workstation components This section describes the workstation components, including front and rear panel components. For complete and current information on supported accessories and components for the workstation, see http://partsurfer.hp.com. Chassis components The following figure shows the chassis components of a typical HP Z210 CMT Workstation layout. Drive configurations can vary.
Front panel components The following figure shows the front panel of an HP Z210 CMT Workstation. Drive configurations can vary.
Rear panel components The following figure shows the rear panel of a typical HP Z210 CMT Workstation. Figure 1-4 Workstation rear panel NOTE: The labels for the rear panel connectors use industry-standard icons and colors. Table 1-3 Rear panel components Item 6 Symbol Description Item Description Microphone connector (pink) 1 Power supply fan 2 PS/2 mouse connector (green) 10 USB 2.0 ports (4) 3 Universal chassis clamp opening 11 USB 2.
Workstation specifications This section provides workstation chassis, power supply, and environmental specifications. Physical characteristics The following table lists the workstation physical characteristics. Weight (Typical configuration) 10.4-14.8 kg (22.9-32.5 lb) Chassis Dimensions Height: 44.8 cm (17.6 in) Width: 17.8 cm (7.0 in) Depth: 45.4 cm (17.
Power supply currents Table 1-5 Maximum current per rail Output (400W) V12CPU V12–B V12–S V12–G V12N 11VSB Nominal output voltage 12.0 12.0 12.0 12.0 –12.0 11.4 18A 18A 18A 12.5A 0.15A 1.74A Maximum continuous current 33.3A combined CAUTION: Do not exceed 400 watts of total continuous output power. Maximum combined current on +12V (CPU,B,S,g) is 33.3A.
Power supply specifications Table 1-6 Power supply specifications Item Description Power supply 400W Wide Ranging, Active PFC and 90% efficient at typical loads Operating voltage range 90–269 VAC Rated voltage range 100–240 VAC Rated line frequency 50–60 Hz Operating line frequency range 47–63 Hz Rated input current 6A @ 100-127 VAC 3A @ 200–240 VAC Heat dissipation Typical: 985 btu/hr (Configuration and software dependent) Maximum 1569BTU/hr = (395.
System fans This workstation includes: ● One rear system fan ● One CPU heatsink fan ● One power supply fan In addition, an optional front system fan is available for special environments, and many graphics cards include onboard fans. Resetting the power supply If an overload triggers the power supply overload protection, power is immediately disconnected. To reset the power supply: 1. Disconnect the power cord from the workstation. 2. Determine what caused the overload and fix the problem.
Environmental specifications The following table lists the environmental specifications of HP Workstations. Table 1-7 HP Workstation environmental specifications Operating: 5 to 35°C (40 to 95°F) Temperature Non-operating: -40 to 60°C (-40 to 140°F) NOTE: Derate by one degree C (1.8 degrees F) for every 305m (1,000 ft) altitude over 1,524m (5,000 ft).
ENERGY STAR Qualification HP computers marked with the ENERGY STAR logo are compliant with the applicable U.S. Environmental Protection Agency (EPA) ENERGY STAR specifications for computers. The EPA ENERGY STAR logo does not imply endorsement by the EPA. As an ENERGY STAR Partner, Hewlett-Packard Company has determined the products marked with the ENERGY STAR logo are ENERGY STAR qualified per the applicable ENERGY STAR guidelines for energy efficiency.
ERP compliance mode This computer provides ERP compliance mode capability. When enabled, this feature enables the computer to shut down to the lowest possible power state by removing all power to the system board. When disabled, the computer powers down conventionally. When the computer is shut down in ERP compliance mode, it must be powered up with the computer power button. Enabling ERP compliance mode To enable ERP compliance mode: 1. Press F10 during start up. 2.
SATA Power Management SATA Power Management enables or disables SATA bus and/or device power management. Intel Turbo Boost Technology The HP Z Workstation series supports Intel® Turbo Boost Technology. This feature enables the CPU to run at a higher than normal rate. When all CPU cores are not necessary for the workload, inactive cores are turned off and power is diverted to the active cores to increase their performance. Turbo Boost is enabled and disabled in computer BIOS.
Ensuring proper ventilation Proper ventilation for the system is important for workstation operation. Follow these guidelines to ensure adequate ventilation: ● Operate the workstation on a sturdy, level surface. ● Place the workstation in an area with adequate ventilation. Provide at least 15.24 cm (6 inches) of clearance at the front and back of the workstation as shown in the following figure. Your workstation might look different than the one shown.
2 Setting up the operating system This chapter provides setup and update information for the workstation operating system. It includes these topics: Topics Setting up the Microsoft operating system on page 17 Setting up Red Hat Enterprise Linux on page 18 Setting up Novell SLED on page 19 Updating the workstation on page 20 This chapter also includes information on how to determine that you have the latest BIOS, drivers, and software updates installed on the workstation.
Setting up the Microsoft operating system When you first apply power to the workstation, the operating system is installed. This process takes approximately 5 to 10 minutes. Carefully follow the instructions on the screen to complete the installation. CAUTION: After installation has started, do not turn off the workstation until the process is complete. Turning off the workstation during installation can damage the installation and operation of the software.
Setting up Red Hat Enterprise Linux HP offers an HP Installer Kit for Linux (HPIKL) to supplement Red Hat box sets and help HP Linux customers customize their system image. The HPIKL contains the HP driver CD and device drivers to successfully set up the Red Hat Enterprise Linux (RHEL) operating system. The HP Installer Kit for Linux CDs are currently available for download at http://www.hp.com/support/workstation_swdrivers.
Setting up Novell SLED The workstation can be ordered with Novell SLED preloaded. HP offers an HP Installer Kit for Linux (HPIKL) to help HP Linux customers customize their system image. The HPIKL contains the HP driver CD and device drivers to successfully set up the SUSE Linux Enterprise Desktop (SLED) operating system. The HP Installer Kit for Linux CDs are currently available for download at http://www.hp.com/support/workstation_swdrivers.
Updating the workstation HP is constantly working on improving your total workstation experience. To ensure that the workstation leverages the latest enhancements, HP recommends that you install the latest BIOS, driver, and software updates on a regular basis. Updating the workstation after first boot After successfully booting the workstation for the first time, you should follow these guidelines to ensure that the workstation is up-to-date: ● Ensure that you have the latest system BIOS loaded.
Upgrading BIOS To find and download the latest available BIOS, which includes the latest enhancements: 1. Go to http://www.hp.com/go/workstationsupport. 2. Select Download Drivers and Software from the left menu column under Tasks. 3. Follow the instructions to locate the latest BIOS available for the workstation. 4. If the BIOS on the Web site is the same as the version on your system, no further action is required. 5.
3 Restoring the operating system This chapter describes how to restore the Windows or Linux operating system. It includes these topics: Topics Restore method on page 22 Ordering backup software on page 23 Restoring Windows 7 on page 23 Restoring Novell SLED on page 24 Restore method The Windows 7 operating system can be reinstalled using the HP Recovery Manager HP Recovery Manager reinstalls the Windows operating system and device drivers (for devices included with the system) to a near-factory state.
Ordering backup software You can order a recovery disk set from the HP support center. To obtain the support center telephone number for your region see http://www.hp.com/support/contactHP. Request the Windows 7 32-bit or 64-bit system recovery media kit. Restoring Windows 7 This section describes how to restore Windows 7. Ordering the HP Recovery Manager media If you ordered restore media with your workstation, the media is included with your workstation components.
Restoring Novell SLED The SLED restore media is required to restore the Linux operating system. Creating restore media The SUSE Linux Enterprise Desktop preload includes a SUSE ISO icon on the desktop. You can click this icon to go to the /iso directory. The /iso directory contains all iso images used to preload your workstation. To recover or restore the original image, follow the instructions in the readme file in the / iso directory to copy the ISO image file onto a DVD.
4 System management This section describes the tools and utilities that provide system management for the workstation. It includes these topics: Topics BIOS ROM on page 25 The Computer Setup (F10) Utility on page 25 Desktop management on page 36 BIOS ROM The BIOS ROM is a collection of machine language applications stored as firmware in ROM. It includes functions such as Power on Self Test (POST), PCI device initialization, Plug and Play support, power management, and the Computer Setup (F10) Utility.
26 ● Establish and manage passwords and other security features. ● Establish and manage energy-saving time-outs (not supported on Linux platforms). ● Modify or restore factory default settings. ● Set the computer date and time. ● Set, view, change or verify the computer configuration, including settings for CPU, graphics, memory, audio, storage, communications and input devices.
Accessing the Computer Setup (F10) Utility To access the Computer Setup (F10) Utility menu: 1. Power on or restart the computer. 2. As the display first becomes active, press F10. If you do not press F10 quickly enough at the appropriate time, try again. Turn the computer off, then on, and press F10 again to access the utility. You can also press Ctrl + Alt + Delete before starting if you miss the opportunity to press F10. 3. Select the language from the list and press Enter.
The Computer Setup (F10) Utility menu The following table describes the functions available in the Computer Setup (F10) utility menu. NOTE: With new BIOS releases, the following content is subject to change, so the menu might be different than shown.
Table 4-1 Computer Setup (F10) Utility menu descriptions (continued) Heading Storage Option Description Ignore Changes and Exit Exits computer setup without applying or saving changes. Save Changes and Exit Saves changes to system configuration and exits the computer setup. Device Configuration Lists installed SATA storage devices and provides specific information about each device: ● Hard Disk—Provides information about the hard disk drives.
Table 4-1 Computer Setup (F10) Utility menu descriptions (continued) Heading Option Description Boot Order Lets you configure the boot order by physically reordering the menu entries.
Table 4-1 Computer Setup (F10) Utility menu descriptions (continued) Heading Option Description Password Options This option becomes available depending on the presence of setup or power-on passwords. It provides these options: ● Lock Legacy Resources (Enabled/Disabled)—Prevents the operating system from changing resources to serial, parallel, or diskette controller. (Appears if a setup password is set.
Table 4-1 Computer Setup (F10) Utility menu descriptions (continued) Heading Option Description System Security With the exception of the first option, Data Execution Prevention, changing any of these system security settings and choosing File > Save Changes and Exit will result in the computer performing a global reset, automatically turning itself off and then back on.
Table 4-1 Computer Setup (F10) Utility menu descriptions (continued) Heading Option Description Power OS Power Management Enables or disables: Hardware Power Management Advanced2 ENWW ● Runtime Power Management ● Idle Power Savings: Extended (default) or Normal; extended mode reduces processor power consumption when the CPU is idle ● ACPI S3 PS2 Mouse Wakeup ● Unique Sleep State Blink Rates Enables or disables: ● SATA Power Management ● S5 Maximum Power Savings Thermal Lets you set the
Table 4-1 Computer Setup (F10) Utility menu descriptions (continued) Heading Option Description NOTE: If you turn off power to the computer using a power strip, you cannot use the suspend/sleep feature or the Remote Management features. ● 34 POST Delay (None (default), 5, 10, 15, 20 seconds)—Delays start of the POST process.
Table 4-1 Computer Setup (F10) Utility menu descriptions (continued) Heading Option Description Device Options Enable/disable the following device options: ● S5 Wake-on-LAN (Enabled/Disabled) ● Turbo Mode (Enabled/Disabled) ● Printer Mode (EPP+ECP, Output Only, Bi-Directional). ● Num Lock State at Power-On (On/Off) ● Integrated Video1 (Enabled/Disabled) ● IGD (Integrated Graphics Device) Memory—Displayed when Integrated Video is Enabled.
Desktop management This section summarizes capabilities, features, and key components of computer management, including: Topics Initial computer configuration and deployment on page 37 Installing a remote system on page 37 Replicating the setup on page 38 Updating and managing software on page 39 HP Client Manager Software on page 39 Altiris Client Management Solutions on page 39 System Software Manager on page 40 ROM Flash on page 40 FailSafe Boot Block ROM on page 41 Workstation security on page 42 Fault
Initial computer configuration and deployment The computer includes a preinstalled system software image. After a brief software unbundling process, the computer is ready to use.
Replicating the setup This section provides information about replicating the computer setup. Copying a setup configuration to another computer CAUTION: A setup configuration is model-specific. File system corruption can result if source and target computers are not the same model. To copy a setup configuration: 1. Select a setup configuration to copy, and then restart the computer. 2. As soon as the computer powers on, press and hold F10 until you enter the Computer Setup (F10) Utility.
Updating and managing software HP provides several tools for managing and updating software on desktops and computers: ● HP Client Manager Software ● Altiris Client Management Solutions ● HP SoftPaq Download Manager ● System Software Manager HP Client Manager Software The HP Client Manager Software offers these services: ● Detailed views of hardware inventory for asset management ● PC health-check monitoring and diagnostics ● Proactive notification of changes in the hardware environment ● Web
HP SoftPaq Download Manager HP SoftPaq Download Manager is a free, easy-to-use interface for locating and downloading software updates for the HP client PC models in your environment. By specifying your models, operating system, and language, you can quickly locate, sort, and select the softpaqs you need. To download HP SoftPaq Download Manager, visit http://h20331.www2.hp.com/Hpsub/cache/509658-0-0-225-121.html.
FailSafe Boot Block ROM The FailSafe Boot Block ROM enables system recovery in the unlikely event of a ROM flash failure. For example, if a power failure occurs during a ROM upgrade, the Boot Block uses a flash-protected section of the ROM to verify a valid system ROM flash when power is restored to the computer. If the system ROM is valid, the computer starts normally.
Workstation security This section provides information about providing system security through asset tracking, password security, hard disk drive locking, and chassis locks. Asset tracking Asset tracking features incorporated into the computer provide asset tracking data that can be managed using HP Systems Insight Manager (HP SIM), HP CMS, or other systems-management applications.
Table 4-2 Security features overview (continued) Feature Purpose How it is established Power-On Password Prevents use of the computer until the password is entered (applies to initial system startup and restarts) From the Computer Setup (F10) Utility menu Setup Password Prevents reconfiguration of the computer (use of the Setup utility) until the password is entered From the Computer Setup (F10) Utility menu Network Server Mode Provides unique security features for computers used as servers Fro
DriveLock applications The most practical use of DriveLock is in a corporate environment. The system administrator would be responsible for configuring the hard disk drive, which involves setting the DriveLock master password and a temporary user password. If you forget the user password or if the equipment is passed on to another employee, the master password can be used to reset the user password and regain access to the hard disk drive.
Enabling DriveLock To enable and set the DriveLock user password: 1. Power on or restart the computer. 2. As soon as the computer is powered on, press and hold F10 until you enter the Computer Setup (F10) Utility. Press Enter to bypass the title screen, if necessary. If you do not press F10 at the appropriate time, you must restart the computer, and then press and hold F10 again to access the utility. If you are using a PS2 keyboard, you might see a keyboard error message. Disregard it. 3.
Password security The power-on password prevents unauthorized use of the computer by requiring entry of a password to access applications or data when the computer is powered on or restarted. The setup password specifically prevents unauthorized access to the Computer Setup (F10) Utility and can also be used as an override to the power-on password. When prompted for the power-on password, entering the setup password instead enables access to the computer.
Establishing a power-on password using computer setup Establishing a power-on password through the Computer Setup (F10) Utility prevents access to the computer when power is connected, unless you specify the password. When a power-on password is set, the Computer Setup (F10) Utility presents Password Options in the Security menu. The password options include Network Server Mode and Password Prompt on Warm Boot.
Entering a setup password If a setup password has been established on the computer, you will be prompted to enter it each time you run the Computer Setup (F10) Utility. To enter a setup password: 1. Restart the computer. 2. As soon as the computer is powered on, press and hold F10 until you enter the Computer Setup (F10) Utility. Press Enter to bypass the title screen, if necessary.
Deleting a power-on or setup password To delete a power-on or setup password: 1. Power on or restart the computer. 2. Choose from the following: ● To delete the power-on password, go to step 4. ● To delete the setup password, as soon as the computer is powered on, press and hold F10 until you enter the Computer Setup (F10) Utility. Press Enter to bypass the title screen, if necessary.
Clearing passwords If you forget the password, you cannot access the computer. For instructions about clearing passwords, see Configuring password security and resetting CMOS. Chassis security Side access panel sensor (Smart Cover Sensor) (optional) The optional Side access panel sensor is a combination of hardware and software technology that can alert you when the computer side access panel has been removed (if the sensor has been configured in the Computer Setup (F10) Utility).
The solenoid lock FailSafe Key–available from HP–is is a device for manually disabling the solenoid lock. You will need the FailSafe Key in case of forgotten password, power loss, or computer malfunction. Cable lock (optional) To prevent theft, the rear chassis panel of the computer accommodates a keyed cable lock. This cable lock attaches to the chassis and secures it to the work area.
Dual-state power button With ACPI enabled, the power button can function as an on/off switch or as a button. This feature does not completely turn off power, but instead causes the computer to enter a low-power standby state. This enables you to go to standby without closing applications, and to return to the same operational state without any data loss. Changing the power button configuration To change the power button configuration: 1. Select Start, and then select Control Panel>Power Options. 2.
5 Replacing components This chapter presents removal and installation procedures for most internal workstation components.
Warnings and cautions WARNING! Any surface or area of the equipment marked with this symbol indicates the presence of a hot surface or hot component. If this surface is contacted, the potential for injury exists. To reduce the risk of injury from a hot component, enable the surface to cool before touching. WARNING! Any surface or area of the equipment marked with this symbol indicates the presence of an electrical shock hazard.
NOTE: HP accessories are for use in HP Workstation products. They have been extensively tested for reliability and are manufactured to high quality standards. Service considerations Review the following service considerations before replacing system components. Cautions, warnings and safety precautions Review the cautions, warnings, and safety precautions before accessing the computer components. Also, review the Safety and Regulatory Guide that came with the computer for more information.
Preventing ESD equipment damage Many electronic components are sensitive to ESD. Circuitry design and structure determine the degree of sensitivity. The following packaging and grounding precautions are necessary to prevent damage to electric components and accessories: ● Transport products in static-safe containers such as tubes, bags, or boxes, to avoid hand contact. ● Protect electrostatic parts and assemblies with nonconductive or approved containers or packaging.
Grounding the work area To prevent static damage in the work area: ● Cover the work surface with approved static-dissipative material. Use a wrist strap connected to the work surface, and properly grounded tools and equipment. ● Use static-dissipative mats, foot straps, or air ionizers to give added protection. ● Handle electrostatic-sensitive components, parts, and assemblies by the case or PCB laminate. Handle them only in static-free work areas.
Tools and software requirements The tools necessary for computer component removal and installation are: ● Torx T-15 driver ● Flat blade and cross-tip screwdrivers ● Diagnostics software Special handling of components The components included in this section require special handling when servicing the computer. WARNING! Do not use the front bezel as a handle or lifting point when lifting or moving the computer.
Hard drives Hard drives are fragile, precision components. Avoid subjecting them to physical shock and vibration. The following guidelines apply to all drives, including failed drives, replacement drives, and spares. ● Do not remove hard drives from the shipping package for storage. Keep hard drives in their protective packaging until they are mounted in the computer. ● Avoid dropping hard drives from any height. ● If you are inserting or removing a hard drive, power off the computer.
Removing and installing components Component locations The following illustration and table identify workstation system board components.
Table 5-2 System board components ID Item 1 2 Component Item Component 1 Rear chassis fan 13 Battery 2 CPU power 14 SATA ports 3 Solenoid hood lock 15 4 Chassis intrusion 5 Item Component 25 PCIe2 x1 26 PCIe2 x16(4) Clear CMOS button 27 PCIe2 x1 16 Crisis recovery jumper 28 PCIe2 x16 CPU socket 17 Front chassis fan 29 PCIe2 x8(4) 6 CPU fan 18 System speaker 30 Audio 7 Memory sockets 19 3rd internal USB 31 USB 8 Main Power 20 Password jumper 32 Network/U
Predisassembly procedures NOTE: Read the section at the beginning of this chapter on Warnings and cautions and the Safety and Regulatory Guide that came with the workstation before servicing components. Perform the following steps before servicing the workstation: 1. Locate and clear a suitable work area. 2. Close all open software applications. 3. Remove all USB keys, diskettes, CDs, and DVDs from the workstation. 4. Shut down the operating system. 5.
Disassembly order For convenience, disassembly procedures should be followed in a particular order. Use the following table to determine the sequence in which to access major workstation components. Table 5-3 Workstation component installation To install/replace... Remove... Then remove... Then remove...
Unlock it and remove from the cable lock slot as shown in the following figure.
Side access panel Before accessing the internal components of the workstation, you must remove the side access panel. This section describes how to remove and install the side access panel. Removing the side access panel WARNING! Power off the workstation and disconnect the power cord from the electrical outlet before you remove the workstation side access panel. To remove the side access panel: 1. Disconnect power from the workstation (see Predisassembly procedures on page 62). 2.
Side access panel sensor (optional) The side access panel sensor is a remote solenoid that detects when the side access panel is opened. This section describes how to remove and install the sensor. Removing the side access panel sensor To remove the side access panel sensor: 1. Disconnect power from the workstation (see Predisassembly procedures on page 62). 2. Remove the side access panel (see Removing the side access panel on page 65). 3.
Side access panel solenoid lock The side access panel solenoid lock provides a method to lock the side access panel by means of a local or remote signal-controlled solenoid. This section describes how to remove and install the side access panel solenoid lock. Removing the side access panel solenoid lock To remove the side access panel solenoid lock: 1. Disconnect power from the workstation (see Predisassembly procedures on page 62). 2.
Bezel This section describes how to remove and install the front chassis bezel. Removing the front bezel To remove the front bezel: 1. Remove the side access panel (see Removing the side access panel on page 65). 2. Lift the release tabs (1), and then rotate the front bezel off the chassis (2). Figure 5-6 Removing the front bezel Installing the front bezel To install the front bezel, align the tabs discussed in the previous section and rotate the bezel until it snaps in place.
3. Remove the front bezel (see Removing the front bezel on page 68). 4. Remove the fastening screws from the I/O device assembly and remove it from the chassis as shown in the following figure. Figure 5-7 Removing the front panel I/O device assembly 5. Disconnect the front panel I/O device assembly cables from the system board as shown below. Figure 5-8 Disconnecting the front panel I/O cables 6. ENWW Carefully guide the front panel I/O device assembly from the chassis.
Installing the front panel I/O device assembly To instal the front panel I/O device assembly: 1. Guide the front panel I/O device assembly cables through the chassis openings from which they were removed. 2. Place the front panel I/O device assembly in the chassis, and then install the fastening screws in reverse order as they were removed. 3. Connect the front panel I/O audio (1), USB (2) cables, and power switch/LED cable (3) to the system board as shown in the following diagram.
Optical disk drive (mini-tower configuration) This section describes how to remove and install an optical disk drive in the workstation mini-tower configuration. For instructions on how to remove and install an optical disk drive in the workstation desktop configuration, see Optical disk drive (desktop configuration) on page 75. Removing an optical disk drive from the optical bay (mini-tower configuration) 1. Disconnect power from the workstation (see Predisassembly procedures on page 62). 2.
5. Lift the green drive lock release lever (1) and gently slide the drive out of the chassis (2) as shown in the following figure.
Installing an optical disk drive in the optical bay (mini-tower configuration) To install an optical disk drive: 1. Disconnect power from the workstation (see Predisassembly procedures on page 62). 2. Remove the side access panel (see Removing the side access panel on page 65). 3. Remove the front bezel (see Removing the front bezel on page 68). 4. If necessary, remove the EMI filter panel from the drive bay you wish to use. 5.
7. Connect the power cable (1) and data cables (2) to the drive as shown in the following figure. Figure 5-13 Connecting power and data cables 8. Connect the optical disk drive data cable to the appropriate SATA port on the system board as shown in the following figures. NOTE: HP recommends using SATA ports 3 and 4 for optical disk drives, SATA ports 0 and 1 for primary hard disk drives, and port 5 only after all other ports have been used.
Optical disk drive (desktop configuration) This section describes how to remove and install an optical disk drive in the workstation desktop configuration. For instructions on removing and installing optical disk drives in the workstation minitower configuration, see Optical disk drive (mini-tower configuration) on page 71. Removing an optical drive (desktop configuration) 1. Disconnect power from the system (see Predisassembly procedures on page 62), 2.
5. Press down on the green drive-lock release lever (1) and gently slide the drive out of the chassis (2). Figure 5-16 Removing the optical drive from chassis 6. If you plan to install another drive, remove the drive completely from the chassis (1) and remove the four guide screws from the drive (2) so that you can re-use the screws to install the new drive. (See Installing an optical drive (desktop configuration) on page 77 below.
Installing an optical drive (desktop configuration) 1. Disconnect power from the system (see Predisassembly procedures on page 62), 2. Remove the side access panel (see Removing the side access panel on page 65), 3. Remove the front bezel (see Removing the front bezel on page 68), 4. Remove the bezel blank from the drive bay you wish to use. 5. Remove the EMI filter panel from the drive bay you wish to use. 6. Install the four black metric M3 guide screws into the drive (1).
8. Connect the data (1) and power (2) cables to the drive and system board.
Speaker This section describes how to remove and install the speaker. Removing the speaker To remove the speaker: 1. Disconnect power from the workstation (see Predisassembly procedures on page 62). 2. Remove the side access panel (see Removing the side access panel on page 65). 3. Remove the front bezel (see Removing the front bezel on page 68). 4. Disconnect the speaker cable from the system board (1) as shown in the figure below. 5. Remove the two screws as shown (2). 6.
Power supply This section describes how to remove and install a power supply. Removing the power supply To remove the power supply: 1. Disconnect power from the workstation (see Predisassembly procedures on page 62). 2. Remove the side access panel (see Removing the side access panel on page 65). 3. Disconnect all of the power supply cables from the system board and all peripheral devices (hard drives, optical drives, and others as needed). 4. Remove the four screws from the rear of the chassis (1).
Power connections For help with identifying power cables, see the following figure and table. Ensure that all cables are routed or tied so they cannot interfere with the processor heatsink fans.
Rear system fan assembly This section describes how to remove and install the rear system fan assembly. Removing the rear system fan assembly To remove the rear system fan assembly: 1. Disconnect power from the workstation (see Predisassembly procedures on page 62). 2. Remove the side access panel (see Removing the side access panel on page 65). 3. Disconnect the rear system fan assembly cable (1) from the system board as shown in the following figure. Figure 5-23 Disconnecting fan wires 4.
Memory This section presents memory module (DIMM) configuration information and removal/installation procedures. Supported DIMM configurations The workstation supports these DIMM configurations: ● Four DIMM slots ● Memory configuration from 1 GB to 32 GB ● No support for mirroring ● No support for DIMM sparing ● Error checking and correcting (ECC) and non-ECC DIMMs are supported. DIMM installation guidelines ● Install only HP-approved DDR3 DIMMs.
BIOS errors and warnings The BIOS generates warnings/errors on invalid memory configurations: ● If the BIOS can find a valid memory configuration by disabling plugged-in memory, it does so and reports a warning during POST. The workstation can still be started. The warning will indicate the location of the failed DIMM on the system board or memory riser.
Installing a DIMM To install the DIMM: 1. Disconnect power from the workstation (see Predisassembly procedures on page 62). CAUTION: To prevent possible electrical damage to the DIMMs, power off the workstation and unplug the power cord from the AC power outlet before removing or installing memory. The workstation will not recognize the memory changes if the DIMM is damaged. 2. Remove the side access panel (see Removing the side access panel on page 65). 3.
4. Align the DIMM connector key with the DIMM socket key, and then seat the DIMM firmly in the socket (1) as shown in the following figure. CAUTION: DIMMs and their sockets are keyed for proper installation. To prevent socket or DIMM damage, align these guides properly when installing DIMMs. Figure 5-27 Seating the DIMM 5. 86 Secure the socket levers (2).
Expansion card slot identification This section identifies and describes workstation expansion card slots, and presents card configuration information. Slot identification and description The following figure identifies workstation expansion card slots. Figure 5-28 Identifying expansion card slots The following table describes the workstation PCIe card slots.
NOTE: Graphics cards greater than 75 watts require the use of an auxiliary power cable adapter. See Power connections on page 81 for more information. NOTE: Slots two and four use latches to secure the card in the slot. Power limitations for graphics cards CAUTION: To prevent damage, the overall power consumption of the workstation (including I/O cards, CPU, and memory) must not exceed the maximum rating of the workstation power supply.
Choosing an expansion card slot Whenever possible, use the following tips to help you select the proper slot for an expansion card: ENWW ● Insert the primary graphics card in a PCIe x16 slot intended for graphics. ● Insert a second graphics card in a second PCIe x16 slot intended for a secondary graphics card. ● Install full-length cards in slots that support full-length cards. ● For optimal cooling and acoustics, place a lower-profile card next to the CPU heatsink.
Expansion card PCIe I/O slots may supply less bus bandwidth than what is physically defined for the slot. Expansion card slot description NOTE: The x1, x4, and x16 designators describe the mechanical length of the slot. The number in parentheses lists the number of electrical PCIe lanes routed to the expansion slot. For example, x16(4) means that the expansion slot is mechanically a x16 length connector, with four PCIe lanes connected. Use the following table to determine PCIe card compatibility.
3. Remove the expansion card retainer (if installed): grasp the top of the clamp (1), squeeze the release handles until the bottom of the clamp releases from the clamp rail (2) (it should click when it releases), and swing the clamp out from the back panel (3). Figure 5-29 Removing expansion card retainer 4. Remove all cables connected to the expansion card. 5. Push down on the expansion card retention clamp levers on the inside of the chassis to open the retention clamp (1) as shown below.
7. Carefully lift the card from the chassis (3). 8. If you are not replacing the card in this slot, install an expansion slot cover and close the expansion card retention clamp. If the expansion card retention clamp does not close, ensure that all cards are properly seated, and then try again. Installing an expansion card Visit http://www.hp.com/go/quickspecs to learn which graphics cards are supported in the workstation, how much memory each graphics card includes, and graphics card power requirements.
6. Align the PCIe card keyway with the slot key, and then firmly seat the card in the slot as shown (3). 7. Close the expansion card retention clamp by rotating it downward (4). ● If the PCI retention clamp does not close, ensure that all cards are properly seated, and then try again. ● If required by the card, connect the auxiliary power cable to the card (not illustrated). Battery This section describes how to remove and install the battery.
4. Push horizontally on the battery (1) with a small screwdriver and it will pop out of its holder (2) as shown in the following figure. Figure 5-32 Removing the battery Installing the battery To install the battery: 1. Confirm the polarity (positive or negative) of the battery to position it correctly in the battery holder. 2. Place the battery edge under the plastic housing tab and press gently until it snaps into place.
4. Squeeze together at the HDD sled's green touch points (2), then slide the hard disk drive (3) out from the chassis as shown. Support the HDD from below while you slide it out. Figure 5-33 Removing the drive from the chassis 5. Replace the side access cover when finished. Installing hard disk drives Installation guidelines The workstation typically ships with one HDD, but you can add additional drives to expand space for programs, data storage, or backup.
Installation To install an HDD: 1. Select a drive bay in which to install the hard disk drive and remove its mounting sled.
2. Install the HDD into the mounting sled as shown in the following figure. Figure 5-36 Installing the HDD in the mounting sled 3. Push the sled containing the HDD into the selected bay until it snaps into place (1) as shown in the following figure. Figure 5-37 Installing the HDD drive 4. Attach a power cable (2) and a data cable (3) to the hard disk drive.
NOTE: Blue SATA ports (numbered zero and one) support SATA Gen 3 (6 Gbit/sec). 5. Replace all components that were removed in preparation for component installation. CPU heatsink This section describes how to remove and install a CPU heatsink. Removing the CPU heatsink To remove a heatsink: 1. Power down the workstation (see Predisassembly procedures on page 62). 2. Disconnect power from the workstation (see Predisassembly procedures on page 62). 3.
5. Disconnect the CPU heatsink fan cable from the system board (1) as shown in the following figure. Figure 5-39 Disconnecting the heatsink fan cable 6. Before lifting the heatsink, gently twist the heatsink to break the thermal compound between the CPU and the heatsink. 7. Lift the CPU heatsink out of the chassis (2). 8. Use alcohol and a soft cloth to clean the thermal interface residue from the CPU and the heatsink. Allow the alcohol on the CPU and CPU heatsink to dry completely.
8. Tighten each set of diagonally opposed screws a little at a time to 6 in-lbs of torque. CAUTION: Do not overtighten the heatsink screws. Overtightening can strip the threads in the chassis. 9. Connect the CPU heatsink fan connector to the system board.
CPU This section describes how to remove and install a CPU. Removing a CPU To remove a CPU: 1. Disconnect power from the workstation (see Predisassembly procedures on page 62). 2. Remove the side access panel (see Removing the side access panel on page 65). 3. Remove the CPU heatsink (see Removing the CPU heatsink on page 98). 4. Raise the CPU socket lever (1) and open the cover (2) as shown in the following figure.
Installing a CPU NOTE: HP recommends that you do not swap processors (CPUs) from one system board to another. To install a CPU: 1. Disconnect power from the workstation (see Predisassembly procedures on page 62). 2. Remove the side access panel (see Removing the side access panel on page 65). 3. Remove the CPU heatsink (see Removing the CPU heatsink on page 98). 4. Remove the CPU (see Removing a CPU on page 101). 5. Using extreme care, fully raise the CPU socket lever and cover.
System board This section describes replacing the system board. Removing the system board To remove the system board: 1. Disconnect power from the workstation (see Predisassembly procedures on page 62). 2. Remove the side access panel (see Removing the side access panel on page 65). 3. Remove expansion boards and graphics cards (see Removing an expansion card on page 90). 4. Remove the CPU heatsink (see Removing the CPU heatsink on page 98).
Installing the system board To install the system board: 1. Carefully insert the system board into the chassis so that mounting holes align with the screw holes in the chassis (2). You may have to slide the system board toward the rear of the chassis. Figure 5-44 Inserting and aligning the system board 104 2. Replace the mounting screws (2). 3. Reinstall all removed components and cables. (See Power connections on page 81 to identify power cables.
Converting to desktop configuration This workstation can be operated in the mini-tower or the desktop configuration. Follow these steps to convert to desktop configuration operation: 1. Disconnect power from the workstation (see Predisassembly procedures on page 62). 2. Remove the side access panel (see Removing the side access panel on page 65). 3. Remove the front bezel from the workstation (see Removing the front bezel on page 68). 4.
6. Align the slots in the filler panel frame with the tabs in the front bezel. Press the optical drive filler panel back into the front bezel until it snaps into place as shown in the following figure.
7. On the back of the front bezel, squeeze the HP logo mounting tabs (1) and press the logo outward (2) as shown in the following figure. Figure 5-47 Rotating the HP logo Rotate the HP logo 90 degrees counterclockwise, and then release the logo and press it back into place in the front bezel. 8. ENWW Remove the EMI filler panels and remove the optical disk drive from the chassis (see Removing an optical disk drive from the optical bay (mini-tower configuration) on page 71.
9. Rotate the EMI filler panels and the optical drive 90 degrees as shown in the figure below, and then reinstall them (see Installing an optical drive (desktop configuration) on page 77. Figure 5-48 Reinstalling the optical drive 10. Replace the front bezel (see Installing the front bezel on page 68) and the side access panel (see Installing the side access panel on page 65) when finished.
6 Diagnostics and troubleshooting This chapter describes the tools available for diagnosing and troubleshooting system issues, and includes these topics: Topics Calling technical support on page 110 Locating ID labels on page 110 Locating warranty information on page 111 Diagnosis guidelines on page 112 Troubleshooting checklist on page 114 HP troubleshooting resources and tools on page 115 Troubleshooting scenarios and solutions on page 117 Self-troubleshooting with HP Vision Diagnostics on page 126 Diagn
Calling technical support At times you might encounter an issue that requires technical support. When you call technical support: ● Have the computer readily accessible. ● Write down the computer serial numbers, product numbers, model names, and model numbers and have them in front of you. ● Note any applicable error messages. ● Note any add-on options. ● Note the operating system. ● Note any third-party hardware or software. ● Note the details of any blinking LEDs on the front of the computer.
Each HP Workstation has two unique serial number labels (1) and a Certificate of Authentication (COA) label (2) as shown in the figure below. Figure 6-1 Workstation label locations In general, the serial number labels can be found on the top panel or on the side of the computer and at the rear of the computer (your computer may look different). Keep this number available when contacting customer service for assistance. A product number is generally located next to the serial number.
Diagnosis guidelines If you encounter a problem with the computer, monitor, or software, the following sections provide a list of general suggestions that help you isolate and focus on the problem before taking further action. Diagnosis at startup 112 ● Verify that the computer and monitor are plugged into a working electrical outlet. ● Remove all diskettes, CDs, or USB drive keys from your system before turning it on. ● Verify that the computer is turned on and the green power light is on.
Diagnosis during operation ENWW ● Look for blinking LEDs on the front of the computer. The blinking lights are error codes that will help you diagnose the problem. Refer to the Diagnostic LED and audible (beep) codes on page 135 section of this document for information on interpreting diagnostic lights and audible codes. ● Press and hold any key. If the system beeps, then your keyboard is operating correctly. ● Check all cables for loose or incorrect connections.
Troubleshooting checklist Before running diagnostic utilities, use the following checklist to find possible solutions for computer or software problems. 114 ● Is the computer and monitor connected to a working electrical outlet? ● Is the computer powered on? ● Is the blue power light illuminated? ● Is the monitor on? ● Is the monitor power LED illuminated? ● If the monitor is dim, adjust the monitor brightness and contrast controls. ● Press and hold any key.
HP troubleshooting resources and tools This section provides information on the HP Help and Support Center, E-support, and Helpful Hints for troubleshooting. HP Support Assistant The HP Support Assistant is a customized HP user interface that enhances the Windows 7 Help and Support Center functions. This customized utility allows you to access specific information about an HP Workstation such as configuration information by clicking Start > All Programs > HP.
3. Under Select your product (center window), select Workstations (under personal computing). 4. Under Select your product, continue with selections as appropriate to the workstation series and model, and to the problem you are troubleshooting. Instant Support and Active Chat HP Instant Support is a set of Web-based support tools that automate and speed up the resolution of desktop computing, tape storage, and printing problems.
● Check all cables for loose or incorrect connections. ● Wake the workstation by pressing any key on the keyboard or the power button. If the system remains in suspend mode, shut down the system by pressing and holding the power button for at least four seconds, then press the power button again to restart the system. If the system does not shut down, unplug the power cord, wait a few seconds, then plug it in again. If it does not restart, press the power button to start the workstation.
Solving minor problems Table 6-1 Minor problems Problem Cause Possible Solution Workstation appears frozen and does not shut down when the power button is pressed. Software control of the power switch is not functional. 1. Press and hold the power button for at least four seconds until the computer shuts down. 2. Disconnect the electrical plug from the outlet. 3. Restart the computer. 1. If possible, use the Windows Task Manager to isolate and terminate the offending process. 2.
Table 6-1 Minor problems (continued) Problem Cause Possible Solution Workstation powered off automatically and the Power LED flashes red 2 times (once every second), followed by a 2-second pause, and then two simultaneous beeps sounded. Processor thermal protection is activated. 1. Verify that the computer air vents are not blocked. 2. Open the access panel and press the computer power button. 3. Verify that the system fan is running. 4. Verify that the processor heatsink fan spins.
Solving diskette problems Table 6-2 Diskette problems Problem Cause Solution Diskette drive light stays on. Diskette is damaged. 1. Right-click Start, select Explore, and then select a drive. 2. Select File>Properties>Tools. 3. Under Error-checking, select Check Now. Drive not found. Diskette drive cannot write to a diskette. Cannot format diskette. Diskette is incorrectly inserted. Remove and reinsert diskette. Files on the diskette are damaged. Verify the program diskettes.
Table 6-2 Diskette problems (continued) Problem Cause Solution Invalid system disk is displayed. A diskette that does not contain the system files needed to start the computer has been inserted into the drive. When drive activity stops, remove the diskette and press the Spacebar. The computer attempts to boot from the next device in the boot order. Diskette error has occurred. Restart the computer by pressing the power button. Diskette is not bootable. Replace with a bootable diskette.
Table 6-3 Hard drive problems (continued) Problem Cause Solution Drive not found (identified). Improper cable connection On computers with discreet data and power cables, ensure that the data and power cables are securely connected to the hard drive. (See the Hard drive section of this guide for connection details.) Improperly seated hard drive On systems with blind-mate drive connections, check for connector damage on the drive and in the chassis.
Solving display problems Table 6-4 Display problems Problem Cause Solution Blank screen (no video). The cable connections are not correct. Verify the cable connections from the monitor to the computer and to a working electrical outlet. The monitor is off. Turn the monitor on (LED is on). You might need to refer to the monitor manual for an explanation of LED signals. Screen blanking utility installed or energy saver features enabled.
Table 6-4 Display problems (continued) Problem Cause Solution Dim characters The brightness and contrast controls are not set properly. Adjust the monitor brightness and contrast controls. Cables are not properly connected. Verify that the graphics cable is connected to the graphics card and the monitor. If the graphics controller was upgraded, the correct video drivers might not be loaded.
Solving audio problems Table 6-5 Audio problems Problem Cause Solution Sound does not come out of the speaker or headphones. Software volume control is turned down. Double-click the Speaker icon on the taskbar and use the volume slider to adjust the volume. The external speakers are not turned on. Turn on the external speakers. External speakers plugged into the wrong audio jack. See your sound card documentation for proper speaker connection. Digital CD audio is not enabled.
Table 6-5 Audio problems (continued) Problem Cause Solution Sound occurs intermittently. Processor resources are being used by other open applications. Shut down all open processor-intensive applications. Workstation appears to be locked up while recording audio. The hard disk might be full. 1. Before recording, be sure there is enough free space on the hard disk. 2. Try recording the audio file in a compressed format.
● ◦ Memory size and configuration ◦ Processor information ◦ Storage device information and configuration ◦ Graphics / audio / communications information and configuration Comprehensive diagnostic tests with: ◦ Highly configurable testing options (quick / complete / custom / interactive / non-interactive) ◦ Specific failing memory DIMM identification ◦ Tests for video card memory ◦ DST Smart tests for both SATA and SAS drives ◦ Other tests and diagnostics ● Diagnostic Failure Code Output
Using Vision Creator HP Vision Creator is pre-installed on your workstation and makes it easy to burn HP Vision Diagnostics onto a CD or DVD: 1. To initiate Vision Creator, select: Start > All Programs > PC Help & Tools > HP Vision Diagnostics Disc Creation. 2. Follow the prompts to burn HP Vision Diagnostics onto optical media. Accessing HP Vision Diagnostics Utilities These procedures describe how to access the HP Vision Diagnostics utilities that are included in the computer software.
NOTE: The HP Memory Test is a comprehensive memory diagnostic utility that is run as a stand-alone application, outside of HP Vision Diagnostics. If the computer is booted from a DVD/CD, a separate boot DVD/CD will be required to use the memory diagnostic. Hence, HP recommends that a USB key be used to boot the diagnostic utilities. It is faster than using a DVD/CD, and it accommodates both the Memory Test and Vision Diagnostics. ENWW 1.
Downloading HP Vision Diagnostics If for some reason neither Vision Creator nor HP Vision Diagnostics are available on your workstation, follow these steps to download HP Vision Diagnostics from the HP Web site and load onto a USB flash drive or DVD/CD: 1. Go to http://www.hp.com/go/workstationsupport. 2. Select your workstation. 3. Click Download drivers and software. 4. Select your language and operating system. 5. Select the Diagnostic link. 6.
User interface The HP Vision Diagnostics application provides six major functions, accessible through Tabs. These functions are: ● Survey — Your current system hardware information. ● Test — List all diagnostics available for your system. Tests are started there. ● Status — This screen shows progress and status of currently running diagnostics. ● History — All past diagnostics runs and status are listed there. ● Errors — All past diagnostics failures are listed there.
● Input Devices — Shows user input devices such as all connected mice and keyboards. ● Memory — Shows system memory information. ● Miscellaneous — List any devices or data that doesn't belong to any other Category. ● Processors - Shows system processors. ● Storage — Shows mass storage devices such as floppy drives, optical drives, SATA, SAS hard disk drives and controllers, as well as any RAID arrays. ● System — Shows information about system board devices such as fans and cables.
The following Test Controls exist: ● Select All, Unselect All button — This button toggles to select or unselect all the tests from the test selection tree. ● Expand, Collapse button — This button toggles to expand or collapse the test selection tree. ● Start Test button — Click this button to start executing all selected tests. HP Vision Diagnostics will automatically switch to the Status tab in order to keep track of the test execution and status. WARNING! completed.
● Test Complete — Shows the number of tests successfully completed out of the total number of test to execute. ● Cancel button — Push the Cancel button to immediately terminate all currently running tests. History tab The History tab shows the history of the past test executions. The History Log displays all tests that have been executed, the number of times of execution, the number of times failed, the date each test was executed, and the time it took to complete each test.
The various sections located here are: ● The Vision Help section contains information on the major functions of HP Vision Diagnostics. ● The Test components section provides a description of each test, as well as the parameters that may be adjusted when running in Custom test mode. ● The Defect codes section contains information on the numerical error code that may appear in the Errors tab.
Table 6-7 Diagnostic lights and audible codes Activity Possible cause Blue Power LED* on. No beeps. Computer on. Blue Power LED* blinks every two seconds.* No beeps. Computer in Sleep mode (S3-Suspend to RAM). Select models only. Blue Power LED* is off.* No beeps. Computer in Hibernate mode (S4-Suspend to disk) or system is off (S5). Blue Power LED* blinks three times*, once per second.* No beeps. Computer in Sleep mode (S3-Suspend to RAM). Select models only.
Table 6-7 Diagnostic lights and audible codes (continued) Activity Red Power LED blinks four times, once every second, followed by a two-second pause. Four beeps. Red Power LED blinks five times, once every second, followed by a two-second pause. Five beeps. Red Power LED blinks six times, once every second, followed by a two-second pause. Six beeps. Red Power LED blinks seven times, once every second, followed by a two- second pause. Seven beeps.
Table 6-7 Diagnostic lights and audible codes (continued) Activity Red Power LED blinks eight times, once every second, followed by a two-second pause. Eight beeps. Possible cause Invalid ROM based on bad checksum. Recommended action CAUTION: Internal components might be powered even when the computer is off. To prevent damage, disconnect the computer power cord before you remove a component. 1. Clear CMOS.
LED color definitions The following table describes what each LED light on the computer front panel signifies. Table 6-8 LED color definitions ENWW LED state LED color System status Solid Blue System is on. Flashing Blue System is in Standby. Solid or flashing Red System has experienced an error. (See POST error messages on page 140.) None No light System is in Hibernate, or is off.
POST error messages The Power-On Self Text (POST) is a series of diagnostic tests that runs automatically when the computer is powered on. Audible and visual messages occur before the operating system starts if the POST encounters a problem.
Table 6-9 POST error messages (continued) Screen message Probable cause Recommended action 164—Memory Size Error Memory configuration is incorrect. 1. Run the Computer Setup (F10) Utility or the Windows utilities. 2. Verify that the memory modules are installed properly. 3. If third-party memory has been added, test the memory configuration using HP memory. 4. Verify the memory module type. 1. Run the Computer Setup (F10) utility or the Windows utilities. 2.
Table 6-9 POST error messages (continued) Screen message Probable cause Recommended action 213—Incompatible Memory Modules A memory module in the memory socket identified in the error message is missing critical SPD information, or is incompatible with the chipset. 1. Verify the memory module type. 2. Insert the DIMM in another memory socket. 3. Replace the module with a DIMM conforming to the SPD standard. DIMMs are not installed correctly (not paired correctly).
Table 6-9 POST error messages (continued) Screen message Probable cause Recommended action 513—Front Chassis fan not detected Front fan missing, disconnected, or defective. 1. Reseat the fan cable. 2. Reseat the fan. 3. Replace the fan. 1. Reseat the fan cable. 2. Reseat the fan. 3. Replace the fan. 1. If necessary, add a heatsink to the processor and ensure proper operation. 2. Replace the processor. 1. Reseat the fan cable. 2. Reseat the fan. 3. Replace the fan.
Table 6-9 POST error messages (continued) Screen message Probable cause Recommended action 914— Hood Lock Coil is not Connected Mechanism is missing or is not connected. 1. Reconnect or replace the missing mechanism. 2. Reseat or replace the missing mechanism cable. 916—Power Button Not Connected Power button cable is disconnected from the system board. Reconnect the cable and restart. 917—Front Audio Not Connected Front Audio mechanism is missing or is not connected. 1.
Table 6-9 POST error messages (continued) ENWW Screen message Probable cause Recommended action 1720—SMART Hard Drive Detects Imminent Failure Hard drive is about to fail. (Some hard disk drives have a firmware patch that fixes erroneous error messages.) 1. Determine if the hard disk drive is giving a correct error message. 2. Run the Drive Protection System test (if applicable). 3. Apply firmware patch (if applicable). See http://www.hp.com/support. 4.
7 Configuring RAID devices This chapter describes how to configure SATA RAID devices on all Z-series workstations and includes these topics: Topics Maximum RAID hard drive configurations on page 146 Configuring SATA RAID devices on page 147 For additional information about configuring RAIDs, see http://www.hp.com/support/RAID_FAQs. For information about preparing the computer for RAID configuration, see http://www.hp.com/support/ workstation_manuals.
Configuring SATA RAID devices This section describes how to use the Intel® Rapid Storage Manager option ROM Configuration utility to set up and manage SATA RAID volumes.
Configuring system BIOS Configure the system BIOS to enable embedded SATA RAID functionality. 1. To enter the system BIOS setup, press F10. 2. Use the arrow keys to highlight the desired language, and then press Enter. 3. Use the arrows to highlight Storage>Storage Options, and then press Enter. 4. Use the up or down arrow key to highlight SATA Emulation. 5. Use the left or right arrow key to select RAID+AHCI. 6. To accept the new setting, press F10. 7.
Creating RAID volumes To create RAID volumes, use the Intel Rapid Storage Manager option ROM Configuration utility. 1. To enter the Intel Rapid Storage Manager option ROM Configuration utility, press Ctrl+l when prompted. 2. If required, refer the computer Maintenance and Service Guide to make available enough physical drives to create the RAID volume. 3. Use the up or down arrow key to highlight 1. Create RAID Volume, and then press Enter. 4.
8 Configuring password security and resetting CMOS This chapter describes how to configure password security and to reset CMOS, and includes these topics: ● Preparing to configure passwords on page 150 ● Resetting the password jumper on page 151 ● Clearing and Resetting the CMOS on page 151 Preparing to configure passwords The Computer Setup (F10) Utility enables you to create setup and power-on passwords.
Resetting the password jumper Use the following procedure to disable the power-on or setup password features and clear the poweron and setup passwords. WARNING! To reduce the risk of personal injury from electrical shock and hot surfaces, be sure to disconnect the power cord from the wall outlet and allow the internal system components to cool before touching. CAUTION: When the computer is plugged in, the power supply has voltage applied to the system board, even when the computer is turned off.
Using the CMOS Button To clear CMOS using the Clear CMOS button, use the following procedure: WARNING! To reduce the risk of personal injury from electrical shock and hot surfaces, disconnect the power cord from the wall outlet and allow the internal system components to cool before touching. CAUTION: When the computer is plugged in, the power supply has voltage applied to the system board, even when the computer is powered off. Failure to disconnect the power cord can result in damage to the system.
3. From the Computer Setup (F10) Utility menu, select File>Default Setup. This restores the settings that include boot sequence order and other factory settings. However, it does not force hardware rediscovery. 4. Choose Restore Factory Settings as Default, and the press F10 to accept. 5. Select File->Apply Defaults and Exit, and then press F10 to accept. 6. Reset the computer passwords and configuration information, such as the system date and time. NOTE: This step does not clear the passwords.
A Connector pins Keyboard Mouse Ethernet 154 Appendix A Connector pins Pin Signal 1 Data 2 Unused 3 Ground 4 +5 VDC 5 Clock 6 Unused Pin Signal 1 Data 2 Unused 3 Ground 4 +5 VDC 5 Clock 6 Unused Pin 10/100–Mb signal 1000–Mb signal 1 (+) Transmit Data TX/RX 0 + 2 (-) Transmit Data TX/RX 0 – 3 (+) Receive Data TX/RX 1 + 4 Unused TX/RX 2 + 5 Unused RX/RX 2 – 6 (-) Receive Data TX/RX 1 – 7 Unused TX/RX 3 + 8 Unused TX/RX 3 – ENWW
USB Pin Microphone cable, 6.35 MM (1/8 inch) 1 +5 VDC 2 - Data 3 + Data 4 Ground Pin Headphone cable, 6.35 MM (1/8 inch) Audio 2 (Ring) Power 3 (Shield) Ground Signal 1 (Tip) Audio_Left 2 (Ring) Audio_Right 3 (Shield) Ground Pin Line-out audio cable, 6.35 MM (1/8 inch) Signal 1 (Tip) Pin Audio line-in cable, 6.
SATA drive Pin Signal Pin Data Cable Signal Pin Power Cable Signal Power Cable S2* A+ P2 3.3V power P9 S3* A- P3 3.
DVI-I cable 4 T.M.D.S DATA 4- 5 T.M.D.S DATA 4+ 2 6 19 T.M.D.S DATA 0/5 SHIELD 0 T.M.D.S DATA 5- DDC CLOCK 21 T.M.D.S DATA 5+ 7 DDC DATA 22 T.M.D.S CLOCK SHIELD 8 ANALOG VERT. SYNC 23 T.M.D.S CLOCK+ 9 T.M.D.S DATA 1- 24 T.M.D.S CLOCK- 10 T.M.D.S DATA 1+ 11 T.M.D.S DATA 1/3 SHIELD C1 ANALOG RED 12 T.M.D.S DATA 3- C2 ANALOG GREEN 13 T.M.D.
Display port 8 GND 18 Hot Plug Detect 9 ML_Lane 2(n) 19 DP_PWR Return 10 ML_Lane 3(p) 20 DP_PWR Main power cable, P1 Pin Signal Pin Signal Pin Signal 1 5V 7 - 13 V12–B 2 GND 8 PS_ON_L 14 V12–S 3 GND 9 - 15 V12–S 4 GND 10 5V 16 - 5 GND 11 GND 17 11VSB 6 GND 12 V12–B 18 V12N CPU power cable, P3 Pin Color Signal 1 BLK GND 2 BLK GND 3 BLK with BRN stripes V12CPU 4 BLK with BRN stripes V12CPU CAUTION: Never connect the CPU power cable to the
Auxiliary graphics card power cable, P6 Pin Color Signal 1 BLK/YEL V12–G 2 BLK/YEL V12–G 3 BLK/YEL V12–G 4 BLK GND 5 BLK GND 6 BLK GND NOTE: The 6-pin power (auxiliary PCIe cable with black connector) can provide up to 75 watts to PCIe graphics cards.
Rear CPU fan Internal serial 160 Appendix A Connector pins Pin Signal 1 GND 2 +12V 3 TACH1 4 PWM 5 TACH2 Pin Signal Pin Signal 1 DTR1# 9 +5V 2 RXD1 10 +3.
B System board designators This appendix describes the system board designators for this computer.
Designator Silk screen Component P27 DASH/USB1 DASH/Dual internal USB P29 P29 HDD LED Hard disk drive LED connector P54 COM Serial port header P60-P64 SATA0 - SATA4 SATA connectors P65 eSATA eSATA connector P66 - P67 P66 - P67 SATA connectors SATA4 - SATA5 P70 P70 CPU0 FAN Primary CPU fan header P124 P124 HOOD LOCK Side access panel solenoid lock header P126 PAR Parallel port header XBT1 XBT1 BAT Battery holder XMM1 - XMM4 XMM1 - XMM4 Memory slots DIMM1 - DIMM4 XU1 162
C Routine Care General cleaning safety precautions ● Never use solvents or flammable solutions to clean the computer. ● Never immerse any component in water or cleaning solutions; apply any liquids to a clean cloth and then use the cloth on the component. ● Always unplug the computer before cleaning the keyboard, mouse, or air vents. ● Always disconnect the keyboard before cleaning it. ● Wear safety glasses equipped with side shields when cleaning the keyboard.
● Clean under a key with a swab moistened with isopropyl alcohol and squeezed out. Be careful not to wipe away lubricants necessary for proper key functions. Allow the parts to air dry before reassembly. ● Use tweezers to remove any fibers or dirt in confined areas. Cleaning the monitor ● Follow the safety precautions presented in the Service Considerations section before cleaning the computer.
D Locating HP resources This section provides information on the following HP resources for your workstation: Topics Product information on page 166 ● Product data sheets ● HP Cool Tools ● Regulatory information ● Accessories ● System board ● Serial number and Certificate of Authenticity labels Product support on page 167 ● Additional information ● Technical support ● HP Support Assistant ● Business Support Center ● IT Resource Center ● HP Service Center ● HP Business and IT Servic
Product information Table D-1 Product information Topic Location Product data sheets See www.hp.com/go/quickspecs. HP Cool Tools Most HP Microsoft Windows workstations are preloaded with additional software that is not automatically installed during first boot. Additionally, a number of valuable tools on your workstation are preinstalled that may enhance system performance.
Product support Table D-2 Product support Topic Additional information Location For online access to technical support information and tools, see http://www.hp.com/go/workstationsupport. Support resources include Web-based troubleshooting tools, technical knowledge databases, driver and patch downloads, online communities, and proactive notification services.
Table D-2 Product support (continued) Topic Location HP Hardware Support Services For hardware service information, see http://h20219.www2.hp.com/services/us/en/always-on/ hardware-support-supporting-information.html? jumpid=reg_R1002_USEN. Warranty information To locate base warranty information, see http://www.hp.com/support/warranty-lookuptool. To locate an existing Care Pack, see http://www.hp.com/ go/lookuptool. To extend a standard product warranty, see http://h20219.www2.hp.
Table D-3 Product documentation (continued) ENWW Topic Location Workstation technical overview and specifications The Product Bulletin contains QuickSpecs for HP Workstations. QuickSpecs provide an overall specification review of your product. It includes information about its features including the operating system, power supply, memory, CPU, and many other components of the system. To access the QuickSpecs, see http://www.hp.com/go/ quickspecs/.
Product diagnostics Table D-4 Product diagnostics Topic 170 Location Diagnostics tools The HP Vision Diagnostics utility can be found as a burnable ISO image on the workstation hard disk (under C: \VisionDiagnostics), or can be downloaded from the HP web site. For details on using this utility, refer to the section that covers HP Vision Diagnostics in the workstation Maintenance and Service Guide.
Product updates Table D-5 Product updates Topic Driver and BIOS updates Location See http://www.hp.com/go/workstationsupport to verify that you have the latest drivers for the workstation. To determine the current workstation BIOS on your workstation, follow these steps during system power up: 1. Power on the workstation, and wait for F10=setup to appear on the lower right corner of the screen. 2. Press F10 to enter the F10 Setup utility.
Index A Appendices Connector pins 154 System board designators 161 B BIOS Determining version Updating 21 BIOS ROM 25 20 C Computer Setup (F10) Utility 25 Menu description 28 Configuring RAID devices 146 SATA RAID 147 Connector pins Audio line-in 155 Audio line-out 155 Aux graphics card power cable 159 CPU fan 160 CPU power cable 158 Display port 157 DVI-I 156 Ethernet 154 Headphone 155 Internal serial 160 Internal USB 159 Keyboard 154 Main power cable 158 Microphone 155 Mouse 154 Rear system fan 159 SATA
Converting to desktop configuration 105 CPU 101 CPU heatsink 98 Disassembly order 63 Front panel I/O device 68 Memory 83 Optical disk drive 71 PCIe card 90 Power connections 81 Power supply 80 Predisassembly 62 Rear system fan 82 Service considerations 55 side access panel sensor 66 side access panel solenoid 67 Slot identification 87 System board 103 Restoring the operating system 22, 23 Restore method 22 S Software Ordering 23 Support Locating HP resources 165 U Updating the workstation 20 First boot upda
