Getting Started HP Notebook Series Document Part Number: 394138-001 June 2005 Enhanced for Accessibility.
© Copyright 2005 Hewlett-Packard Development Company, L.P. Microsoft and Windows are U.S. registered trademarks of Microsoft Corporation. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.
Contents Next steps Install software . . . . . . . . . . . . . . . . . . . . . . Enable or disable TouchPad tapping. . . . . . . Protect your notebook . . . . . . . . . . . . . . . . . Protect your notebook from viruses . . . . . Protect your system files . . . . . . . . . . . . . Protect your privacy. . . . . . . . . . . . . . . . Protect your notebook from power surges . Use your notebook safely . . . . . . . . . . . . Turn off your notebook properly . . . . . . . Connect to the Internet . . . . . . . . .
Contents Help and Support Center . . . . . . . . . . . . . . . . . . . . . Customer Care . . . . . . . . . . . . . . . . . . . . . . . . . . . . Preparing to call Customer Care . . . . . . . . . . . . . Contacting Customer Care by e-mail or telephone . Taking the notebook to a service partner . . . . . . . Appendix B: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A–7 A–8 A–8 A–9 A–9 . . . . . . . . . . . . . . . . . . . . . . . . ...... ...... ...... ...... ..
Next steps Install software Software on optical discs (CDs and DVDs) is included with your notebook: ■ The discs packaged in the “Required for Setup” bag provide software that is not preinstalled on your notebook. Depending on how you plan to use your notebook, you may want to install some or all of these applications. You can install this software at any time. ■ The discs packaged in a second bag are the recovery discs for software that is preinstalled or preloaded on your notebook.
Next steps Enable or disable TouchPad tapping Tapping is a TouchPad preference that enables you to tap the TouchPad once to select an item or twice to double-click an item. This feature is enabled by default. To disable or reenable TouchPad Tapping: 1. Use the TouchPad to select Start > Control Panel > Printers and Other Hardware > Mouse > Device Settings. Then select Settings. 2. Select Tapping. If the Enable Tapping check box is selected, TouchPad Tapping is enabled.
Next steps Protect your notebook You can use the information in this section to ■ Protect your notebook from viruses. ■ Protect your system files. ■ Protect your privacy. ■ Protect your notebook from power surges. ■ Use your notebook safely. ■ Turn off your notebook properly. Protect your notebook from viruses When you use your notebook for e-mail, network, or Internet access, you expose the notebook to computer viruses.
Next steps Protect your system files System Restore is an operating system feature that enables you to undo harmful changes to your notebook software by restoring your software to an earlier time, called a restore point, when your software was functioning optimally. Manually setting additional restore points provides additional protection for your system files and settings. It is recommended that you manually set restore points ■ Before you add or extensively modify software or hardware.
Next steps Protect your notebook from power surges To protect your notebook from the power surges that may be caused by an uncertain power supply or an electrical storm: ■ Plug the notebook power cord into an optional, high-quality surge protector. Surge protectors are available from most computer or electronics retailers. ■ During an electrical storm, either run the notebook on battery power or shut down the notebook and unplug the power cord.
Next steps Use your notebook safely Å■ WARNING: To reduce the risk of electric shock or damage to your equipment: Plug the power cord into an AC outlet that is easily accessible at all times. ■ Disconnect power from the notebook by unplugging the power cord from the AC outlet (not by unplugging the power cord from the notebook). ■ If provided with a 3-pin attachment plug on your power cord, plug the cord into a grounded (earthed) 3-pin outlet.
Next steps Turn off your notebook properly Whenever possible, turn off the notebook by using the standard Windows shutdown procedure for your operating system: ■ In Windows XP Home, select Start > Turn Off Computer > Turn Off. ■ In Windows XP Professional, select Start > Turn Off Computer > Shut Down > OK. (If you connect your notebook to a network domain, the name of the Turn Off Computer button may change to Shut Down.
Next steps Connect to the Internet To connect the notebook to the Internet, you must enable your communication hardware and have an account with an Internet service provider (ISP). Enable communication hardware Your modem is enabled when the modem cable is connected to the notebook and to an analog telephone line. ■ If you have already connected your modem cable, your modem is enabled. Proceed to “Set up Internet service,” next in this chapter. ■ To connect your modem cable: a. Turn off your notebook.
Next steps Set up Internet service You must set up Internet service before you can connect to the Internet. Your notebook includes software developed with leading ISPs in many locations to help you set up a new Internet account or configure your notebook to use an existing account. Depending on your location, you may be able to set up Internet service by using the Easy Internet Sign-up utility or an ISP-provided icon on your desktop.
Next steps Using an ISP-provided icon If ISP-provided icons are supported in the country in which you purchased your notebook, the icons may be displayed either individually on the Windows desktop or grouped in a desktop folder named Online Services. To set up a new Internet account or configure your notebook to use an existing account: » Double-click an icon, and then follow the instructions on the screen.
Next steps Update your software Most software, including the operating system, is updated frequently by the manufacturer or provider. Important updates to the software included with your notebook may have been released since the notebook left the factory. Some updates may affect the way your notebook responds to optional software or external devices. Many updates provide security enhancements.
A Troubleshooting Before you begin Troubleshooting resources If you experience problems with your notebook, try the following suggestions in the order listed below and presented in this appendix: ■ Refer to “Quick troubleshooting,” next in this chapter. ■ Access the Help and Support Center for additional information about your notebook. Select Start > Help and Support.
Troubleshooting Quick troubleshooting Is the notebook unable to start up? To turn on the notebook, press the power button. When the notebook is turned on, the power/standby light is turned on. If the notebook and the power/standby light are not turned on when you press the power button, adequate power may not be available to the notebook.
Troubleshooting Is the notebook screen blank? If you have not turned off the notebook but the screen is blank, the notebook may be in standby or hibernation, or may not be set to display the image on the notebook screen. ■ To resume from standby or restore from hibernation, briefly press the power button. Standby and hibernation are energy-saving features that can be initiated by the system while the notebook is in Windows but is not in use.
Troubleshooting Is software functioning abnormally? If your software becomes unresponsive or responds abnormally: ■ Restart the notebook: ❏ In Windows XP Home, select Start > Turn Off Computer > Restart. ❏ In Windows XP Professional, select Start > Turn Off Computer > Restart > OK. (The Turn Off Computer button may be called the Shut Down button, depending on your network connections).
Troubleshooting Is the notebook unresponsive? If the notebook has stopped responding, try first to shut down the notebook using the shutdown procedure for your operating system. ■ In Windows XP Home, select Start > Turn Off Computer > Turn Off. ■ In Windows XP Professional, select Start > Turn Off Computer > Shut Down > OK. (The Turn Off Computer button may be called the Shut Down button, depending on your network connections.
Troubleshooting Is the notebook overheating? It is normal for the notebook to feel warm to the touch while it is in use. But if the notebook feels extremely warm, it may be overheating because a vent is blocked. If you suspect that overheating could be causing the problem, allow the notebook to cool to room temperature. Then be sure to keep all vents free from obstructions while you are using the notebook.
Troubleshooting Help and Support Center To access the Help and Support Center, select Start > Help and Support. In addition to providing information about your operating system, the Help and Support Center provides ■ Information about your notebook, such as model and serial number, installed software, hardware components, and specifications. ■ Answers to questions about using your notebook. ■ Tutorials, user guides, and reference manuals to help you learn to use notebook and operating system features.
Troubleshooting Customer Care If you are unable to find the help you need by using the Help and Support Center at Start > Help and Support, you may need to contact Customer Care. Preparing to call Customer Care For the fastest possible resolution of your problem, have the notebook and the following information available when you call or e-mail: ■ Serial number (S/N) and product number (P/N), which are provided on the Service Tag.
Troubleshooting Contacting Customer Care by e-mail or telephone If the notebook is connected to the Internet, select Start > Help and Support to get help by e-mail or to access Customer Care telephone numbers. If the notebook is not connected to the Internet, refer to the printed warranty or Worldwide Telephone Numbers booklet (English only) included with the notebook to contact Customer Care.
B System recovery To recover system functionality, you can use the System Restore utility or the recovery discs included with your notebook. Recovering functionality through System Restore preserves all of your personal data and settings and is a reversible procedure. Repairing device drivers and applications by using Driver Recovery or Application Recovery discs also preserves your personal data and settings.
System recovery Using System Restore System Restore is an operating system feature that enables you to undo harmful changes to your notebook software by restoring your software to an earlier time, called a restore point, when your software was functioning optimally. Restore points are restorable, benchmark “snapshots” of your software, driver, and operating system files.
System recovery Restoring to a restore point To restore the notebook to a restore point: 1. Make sure the notebook is connected to a reliable AC outlet through the AC adapter. 2. Select Start > Help and Support > System Restore. 3. Select Restore my computer to an earlier time, and then follow the instructions on the screen.
System recovery Reinstalling applications from your hard drive To reinstall a preloaded application or utility from your hard drive: » Select Start > All Programs > Software Setup, and then follow the instructions on the screen. (When you are prompted to select the software you want to reinstall, you can select or clear the check boxes for some or all of the listed items.
System recovery Repairing the operating system An operating system repair does not delete your personal data. To repair the operating system, use the Operating System disc that was shipped with the notebook: 1. Connect the notebook to an AC outlet through the AC adapter, and then turn on the notebook. 2. Immediately insert the Operating System disc into the notebook. 3. Shut down the notebook using the standard shutdown procedure for your operating system.
System recovery Reinstalling the operating system Ä CAUTION: To prevent the loss of all of your personal data, back up your data before reinstalling the operating system. Personal data and any software you have installed on the notebook will be lost during the operating system reinstallation process. the reinstallation, you may be prompted for your Product Key. Your ✎ During Product Key is provided on the Microsoft Certificate of Authenticity label affixed to your notebook.
System recovery 8. Press esc to continue installing a new copy of the operating system instead of repairing it. 9. Press enter to set up the operating system. 10.Press C to continue setup using this partition. 11.Select Format the partition using the NTFS file system (Quick), and then press enter. Ä Formatting a drive deletes all current files. 12.Press F to format the drive. (The reinstallation process begins.) This process takes 1 to 2 hours to complete.
System recovery Updating reinstalled software It is strongly recommended that you update all reinstalled software. Depending on the settings you used on your former configuration, some software may have been updated without your knowledge. Use the following update procedures as soon as your notebook is connected to the Internet. ■ To update your operating system and the software included on your notebook, select Start > Help and Support.
Index A D AC adapter troubleshooting A–2 using during software reinstallation or repair B–3, B–5 antivirus software 3, A–4 Application Recovery disc 1 applications. See software devices, external drivers 1, A–6 troubleshooting A–6 diagnostic features A–7 discs included with notebook 1 ISP 10 recovery 1, B–1 User Guides 11 display, switching image A–3 documentation 11 Driver Recovery disc 1 drivers obtaining 1, A–6 reinstalling or repairing 1, B–7 DSL connections 8 DVDs.
Index G O guides, user 11 Online Services folder 10 operating system displaying version number A–8 finding tours and tutorials A–7 Help and Support Center A–7 installing retail version B–8 Internet Connection Wizard 10 reinstalling B–1, B–6 repairing B–1, B–5 System Restore 4, B–2 updating 11, B–8 Operating System disc 1 overheating, notebook 6, A–6 H hard drive hibernation file A–3 preloaded software 1, B–4 Help and Support Center 11, A–7 See also customer support hibernation A–3 I IEC 60950 complian
Index reference guides 11 registration number, operating system A–8 Regulatory and Safety Notices 6 regulatory information 6 reinstalling or repairing software procedures B–1 recovery discs 1, B–1 System Restore 4, B–2 reset (emergency shutdown) A–5 restore point 4, B–2 S Safety and Comfort Guide 6 serial number, notebook A–7, A–8 service partners A–9 See also customer support Service Tag A–8 shutting down notebook 7, A–5 software Easy Internet Sign-up 9 firewall 4, 10 Help and Support Center A–7 Internet
