HP Split 13 x2 PC Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers only.
© Copyright 2014 Hewlett-Packard Development Company, L.P. Bluetooth is a trademark owned by its proprietor and used by Hewlett-Packard Company under license. Intel and Core are U.S. registered trademarks of Intel Corporation. Microsoft and Windowsare U.S. registered trademarks of Microsoft Corporation. SD Logo is a trademark of its proprietor. The information contained herein is subject to change without notice.
Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as pillows or rugs or clothing, during operation.
iv Safety warning notice
Table of contents 1 Product description ........................................................................................................... 1 2 External component identification ..................................................................................... 4 Finding your hardware and software information ......................................................................... 4 Locating hardware ................................................................................................
Drive handling ........................................................................................................ 34 Grounding guidelines ............................................................................................................. 35 Electrostatic discharge damage ................................................................................. 35 Packaging and transporting guidelines ....................................................... 36 Workstation guidelines ...................
Using HP PC Hardware Diagnostics (UEFI) ................................................................................ 82 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device ............................... 82 6 Specifications .................................................................................................................. 83 7 Backing up, restoring, and recovering ............................................................................
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1 Product description Category Description Product Name HP Split 13 x2 PC Processor Intel® Core® i5-4202Y 1.60-GHz processor (3.00-MB L3 cache, dual core, 4.5 W) Intel Core i3-4012Y 1.50-GHz processor (3.00-MB L3 cache, dual core, 4.5 W) Chipset Integrated system on chip (SoC) platform controller hub (PCH) Graphics Internal graphics: Intel high-definition graphics Support for HD decode, DX11, HDMI, and PX 5.0 Panel 13.
Category Description Audio and video Integrated HP TrueVision webcamera (2.
Category Description Ports Tablet: ● Audio: one combo audio-out (headphone)/audio-in (microphone) jack, supports Beats audio, voice recognition, and jack auto-detection ● Docking connector: supports keyboard base capabilities (charging, audio-out, and video-out) Keyboard base: Keyboard/pointing devices ● Audio: one combo audio-out (headphone)/audio-in (microphone) jack, supports Beats audio and voice recognition yes ● Docking connector: supports keyboard base capabilities (charging, audio-out, a
2 External component identification Finding your hardware and software information Locating hardware To find out what hardware is installed on your computer: 1. From the Start screen, type c, and then select Control Panel. 2. Select System and Security, and then in the System area, click Device Manager. A list reveals all the devices installed on your computer. Locating software To find out what software is installed on your computer: Mode Steps 1. From the Start screen, right-click using the mouse.
Tablet Display components Item Component Description (1) WLAN antennas (2)* Send and receive wireless signals to communicate with WLANs. (2) Internal microphones (2) Record sound. (3) Webcamera light On: The webcamera is in use. (4) HP TrueVision HD Webcamera Records video, captures still photographs, and allows you to video conference and chat online using streaming video. Swipe from the right edge of the TouchPad or TouchScreen to display the charms, tap Search, and then tap the search box.
Item Component Description (7) Windows button Minimizes all open applications and displays the Start screen. *The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the antennas free from obstructions. For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region.
Edge components Item Component Description (1) Power button ● When the computer is off, press the button to turn on the tablet. ● When the computer is on, press the button briefly to initiate Sleep. CAUTION: Pressing and holding down the power button will result in the loss of unsaved information. ● If the computer has stopped responding and Microsoft Windows shutdown procedures are ineffective, press and hold the power button down for at least 5 seconds to turn off the tablet.
Item Component Description (2) Audio-out (headphone) jack/Audio-in (microphone) jack Connects optional powered stereo speakers, headphones, earbuds, a headset, or a television audio cable. Also connects an optional headset microphone. This jack does not support optional microphone-only devices. WARNING! To reduce the risk of personal injury, adjust the volume before putting on headphones, earbuds, or a headset.
Keyboard base Top Item Component Description (1) Alignment posts Align and attach the tablet to the keyboard base. (2) Release latch Releases the tablet. To release the tablet, slide the release latch to the left. (3) Docking connector Connects the tablet to the keyboard base.
Keys Item Component Description (1) esc key Displays system information when pressed in combination with the fn key (select models only). (2) fn key Executes frequently used system functions when pressed in combination with the b key or the esc key (select models only). (3) Windows key Returns you to the Start screen from an open app or the Windows desktop. NOTE: Pressing the Windows key again will return you to the previous screen. (4) Action keys Execute frequently used system functions.
Lights Item Component Description (1) Caps lock light ● White: Caps lock is on. ● Off: Caps lock is off. ● Amber: Computer sound is off. ● Off: Computer sound is on. (2) (3) Mute light Wireless light On: An integrated wireless device, such as a WLAN device and/or a Bluetooth device, is on. NOTE: On some models, the wireless light is amber when all wireless devices are off.
TouchPad 12 Item Component Description (1) TouchPad zone Reads your finger gesture to move the pointer or activate items on the screen. (2) Left TouchPad button Functions like the left button on an external mouse. (3) Right TouchPad button Functions like the right button on an external mouse.
Left side Item Component Description (1) USB 3.0 port Connects optional USB devices, such as a keyboard, mouse, external drive, printer, scanner or USB hub. (2) Audio-out (headphone) jack/Audio-in (microphone) jack Connects optional powered stereo speakers, headphones, earbuds, a headset, or a television audio cable. Also connects an optional headset microphone. This jack does not support optional microphone-only devices.
Right side 14 Item Component Description (1) USB 3.0 port Connects optional USB devices, such as a keyboard, mouse, external drive, printer, scanner or USB hub. (2) HDMI port Connects an optional video or audio device, such as a high-definition television, any compatible digital or audio component, or a high-speed HDMI device. (3) Power connector Connects an AC adapter. (4) AC adapter light ● White: The AC adapter is connected and the battery is charged.
3 Illustrated parts catalog NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your tablet, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Service tag When ordering parts or requesting information, provide the tablet serial number and model number provided on the service tag.
Tablet major components Item Component (1) Display assembly: Spare part number NOTE: The display assembly does not include the display assembly cable. The display assembly cable is included in the Cable Kit, spare part number 736883-001. See Cable Kit on page 23 for more Cable Kit spare part information. (2) 16 13.3-inch, AG, FHD, WLED TouchScreen, display assembly for use only on tablet models with model numbers f000 through f099 765844-001 13.
Item Component Spare part number (3) Webcamera/microphone module (includes double-sided adhesive and grounding tape) 736900-001 NOTE: The webcamera/microphone module does not include the webcamera/ microphone module cable. The webcamera/microphone module cable is included in the Cable Kit, spare part number 736883-001. See Cable Kit on page 23 for more Cable Kit spare part information.
Item Component Spare part number For use only on tablet models with model numbers f000 through f099: Equipped with an Intel Core i5-4202Y 1.60-GHz processor (3.00-MB L3 cache, dual core, 4.5 W), the Windows 8.1 Professional operating system, and WWAN capability 746490-601 Equipped with an Intel Core i5-4202Y 1.60-GHz processor (3.00-MB L3 cache, dual core, 4.5 W), the Windows 8.1 Standard operating system, and WWAN capability 746490-501 Equipped with an Intel Core i5-4202Y 1.60-GHz processor (3.
Item Component Spare part number (13) NFC module (includes double-sided adhesive) 736886-001 NOTE: The NFC module does not include the NFC module cable. The NFC module cable is included in the Cable Kit, spare part number 736883-001. See Cable Kit on page 23 for more Cable Kit spare part information. (14) Card reader board NOTE: The card reader board does not include the card reader board cable. The card reader board cable is included in the Cable Kit, spare part number 736883-001.
Keyboard base major components Item Component (1) Keyboard/top cover (includes keyboard cable): Spare part number For use only on tablet models with model numbers f000 through f099: For use in Brazil 765846-201 For use in Canada 765846-DB1 For use in Latin America 765846-161 For use in the United States 765846-001 For use only on tablet models with model numbers g200 through g299 and g100 through g199: 20 For use in Belgium 737219-A41 For use in Brazil 737219-201 For use in Canada 73721
Item (2) (3) Component Spare part number For use in Japan 737219-291 For use in Latin America 737219-161 For use in the Netherlands 737219-B31 For use in Portugal 737219-131 For use in Russia 737219-251 For use in Saudi Arabia 737219-171 For use in South Korea 737219-AD1 For use in Spain 737219-071 For use in Switzerland 737219-BG1 For use in Taiwan 737219-AB1 For use in Thailand 737219-281 For use in Turkey 737219-141 For use in the United Kingdom and Singapore 737219-031 For
22 Item Component Spare part number (7) 3-cell, 33-Wh, 3.
Cable Kit Item Component Spare part number Cable Kit, includes: 736883-001 (1) Proximity board cable (2) Webcamera/microphone module cable (3) Power button board cable (4) Volume button board cable (5) TouchScreen board cable (6) NFC module cable (7) Audio/power board cable (8) Docking connector board cable (9) Docking connector board cable (10) Digital card reader board cable (11) Display panel cable (12) TouchPad cable (13) Docking board ribbon cable Cable Kit 23
Mass storage devices Item Component Spare part number (1) 500-GB, 5400-rpm, SATA, 5.
Miscellaneous parts Component Spare part number AC adapter 65-W HP Smart AC adapter (non-PFC, 4.5-mm) 710412-001 65-W HP Smart AC adapter (non-PFC, EM, 4.5-mm) 714657-001 USB external DVD±RW Drive 747080-001 HP HDMI-to-VGA adapter 701943-001 HP RJ45-to-USB adapter 539614-001 Power cord (3-pin, black, 1.
Sequential part number listing 26 Spare part number Description 490371-001 Power cord for use on all tablet models in North America (3-pin, black, 1.83-m) 490371-011 Power cord for use on all tablet models in Australia (3-pin, black, 1.83-m) 490371-021 Power cord for use only on tablet models with model numbers g200 through g299 and g100 through g199 in Europe (3-pin, black, 1.83-m) 490371-031 Power cord for use on all tablet models in the United Kingdom and Singapore (3-pin, black, 1.
Spare part number Description 723997-006 3-cell, 33-Wh, 3.05-Ah, Li-ion battery (for use only in the keyboard base, includes cable) 736879-001 Wireless Antenna Kit (includes left and right wireless antenna cables and transceivers) 736880-001 TouchPad NOTE: The TouchPad does not include the TouchPad cable. The TouchPad cable is included in the Cable Kit, spare part number 736883-001. See Cable Kit on page 23 for more Cable Kit spare part information.
Spare part number Description 736892-001 TouchScreen board (includes double-sided adhesive) NOTE: The TouchScreen board does not include the TouchScreen board cable. The TouchScreen board cable is included in the Cable Kit, spare part number 736883-001. See Cable Kit on page 23 for more Cable Kit spare part information. 736893-001 Volume button board NOTE: The volume button board does not include the volume button board cable.
Spare part number Description 737219-061 Keyboard/top cover for use only on tablet models with model numbers g200 through g299 and g100 through g199 in Italy (includes keyboard cable and TouchPad) 737219-071 Keyboard/top cover for use only on tablet models with model numbers g200 through g299 and g100 through g199 in Spain (includes keyboard cable and TouchPad) 737219-131 Keyboard/top cover for use only on tablet models with model numbers g200 through g299 and g100 through g199 in Portugal (includes
Spare part number Description 737697-001 13.3-inch, AG, HD, WLED TouchScreen, display assembly for use only on tablet models with model numbers g200 through g299 and g100 through g199 NOTE: The display assembly does not include the display assembly cable. The display assembly cable is included in the Cable Kit, spare part number 736883-001. See Cable Kit on page 23 for more Cable Kit spare part information. 737957-005 500-GB, 5400-rpm, SATA, 5.
Spare part number Description 746490-501 System board equipped with an Intel Core i5-4202Y 1.60-GHz processor (3.00-MB L3 cache, dual core, 4.5 W), 4-GB of system memory, a graphics subsystem with UMA memory, the Windows 8.1 Standard operating system, and WWAN capability for use only on tablet models with model numbers f000 through f099 (includes replacement thermal material) 746490-601 System board equipped with an Intel Core i5-4202Y 1.60-GHz processor (3.00-MB L3 cache, dual core, 4.
32 Spare part number Description 765846-201 Keyboard/top cover for use only on tablet models with model numbers f000 through f099 in Brazil (includes keyboard cable and TouchPad) 765846-DB1 Keyboard/top cover for use only on tablet models with model numbers f000 through f099 in Canada (includes keyboard cable and TouchPad) 768185-001 System board equipped with an Intel Core i5-4202Y 1.60-GHz processor (3.00-MB L3 cache, dual core, 4.
4 Removal and replacement preliminary requirements Tools required You will need the following tools to complete the removal and replacement procedures: ● Flat-bladed screw driver ● Magnetic screw driver ● Phillips P0 screw driver Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.
Cables and connectors CAUTION: When servicing the tablet, be sure that cables are placed in their proper locations during the reassembly process. Improper cable placement can damage the tablet. Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat the cables during removal and insertion. Handle cables by the connector whenever possible. In all cases, avoid bending, twisting, or tearing cables.
Grounding guidelines Electrostatic discharge damage Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many cases, ESD contains enough power to alter device parameters or melt silicon junctions. A discharge of static electricity from a finger or other conductor can destroy static-sensitive devices or microcircuitry.
Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment: ● To avoid hand contact, transport products in static-safe tubes, bags, or boxes. ● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging. ● Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations. ● Place items on a grounded surface before removing items from their containers.
Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. ● When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times. On grounded mats with banana-plug connectors, use alligator clips to connect a wrist strap.
Removal and replacement procedures NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Tablet component replacement procedures CAUTION: Tablet components described in this chapter should only be accessed by an authorized service provider. Accessing these parts can damage the tablet and void the warranty.
2. Remove the display assembly screw cover trim piece. The display assembly screw cover trim piece is included with all tablet spare part components. 3. Remove the four Phillips PM2.0×4.0 screws that secure the back cover to the display assembly. CAUTION: Before positioning the tablet with the display screen facing down, make sure the work surface is clear of tools, screws, and any other foreign objects. Failure to follow this caution can result in damage to the display screen. 4.
6. Remove the back cover (3). 7. Remove the back cover. Reverse this procedure to install the back cover. Tablet battery Description Spare part number 3-cell, 32-Wh, 2.96-Ah, Li-ion battery for use only in the tablet (includes cable) 723996-005 Before removing the tablet battery, follow these steps: 1. Turn off the tablet. If you are unsure whether the tablet is off or in Hibernation, turn the tablet on, and then shut it down through the operating system. 2.
4. Remove the tablet battery (5). Reverse this procedure to install the tablet battery. Proximity sensor module Description Spare part number Proximity sensor module 736890-001 NOTE: The proximity sensor module does not include the proximity sensor module cable. The proximity sensor module cable is included in the Cable Kit, spare part number 736883-001. See Cable Kit on page 23 for more Cable Kit spare part information. Before removing the proximity sensor module, follow these steps: 1.
Remove the proximity sensor module: 1. Disconnect the proximity sensor module cable (1) from the system board. 2. Remove the Phillips PM2.0×3.0 screw (2) that secures the proximity sensor module to the display assembly. 3. Remove the proximity sensor module (3) and cable. Reverse this procedure to install the proximity sensor module.
4. Remove the back cover (see Back cover on page 38). 5. Remove the tablet battery (see Tablet battery on page 40). Remove the webcamera/microphone module: 1. Detach the grounding tape (1) that secures the webcamera/microphone module to the display assembly. 2. Disconnect the webcamera/microphone module cable (2) from the system board. 3. Detach the webcamera/microphone module (3) from the display assembly.
micro Solid-state drive (mSSD) Description Spare part number 128-GB mSSD for use on all tablet models 737218-001 64-GB mSSD for use only on tablet models with model numbers g200 through g299 and g100 through g199 737217-001 Before removing the solid-state drive, follow these steps: 1. Turn off the tablet. If you are unsure whether the tablet is off or in Hibernation, turn the tablet on, and then shut it down through the operating system. 2.
Reverse this procedure to install the solid-state drive. WLAN module Description Spare part number For use on all tablet models: Intel Dual Band Wireless-AC 7260 802.11 ac 2×2 WiFi + BT 4.0 Combo Adapter 710661-006 Intel Wireless-N 7260BN 802.11 b/g/n 2×2 WiFi + BT 4.0 Combo Adapter 717384-006 Intel Dual Band Wireless-AC 3160 802.11ac 1×1 WiFi + BT 4.0 Combo Adapter for use only on tablet models with model numbers f000 through f099 710662-006 Before removing the WLAN module, follow these steps: 1.
3. Remove the WLAN module (3) by pulling the drive away from the slot at an angle. NOTE: If the WLAN antenna cables are not connected to the terminals on the WLAN module, protective sleeves should be installed on the antenna connectors, as shown in the following illustration. Reverse this procedure to install the WLAN module.
WWAN module Description Spare part number HP hs3110 HSPA+ Mobile Broadband Module for use on all tablet models 723895-006 HP lt4112 LTE/HPSA+ Mobile Broadband Module for use only on tablet models with model numbers g200 through g299 and g100 through g199 740011-006 Before removing the WWAN module, follow these steps: 1. Turn off the tablet. If you are unsure whether the tablet is off or in Hibernation, turn the tablet on, and then shut it down through the operating system. 2.
3. Remove the WWAN module (3) by pulling the drive away from the slot at an angle. NOTE: If the WWAN antenna cables are not connected to the terminals on the WWAN module, protective sleeves should be installed on the antenna connectors, as shown in the following illustration. Reverse this procedure to install the WWAN module.
Power button board Description Spare part number Power button board 736889-001 NOTE: The power button board does not include the power button board cable. The power button board cable is included in the Cable Kit, spare part number 736883-001. See Cable Kit on page 23 for more Cable Kit spare part information. Before removing the power button board, follow these steps: 1. Turn off the tablet.
RTC battery Description Spare part number RTC battery (includes cable and double-sided adhesive) 740187-601 Before removing the system board, follow these steps: 1. Turn off the tablet. If you are unsure whether the tablet is off or in Hibernation, turn the tablet on, and then shut it down through the operating system. 2. Disconnect the power from the tablet by unplugging the power cord from the tablet. 3. Disconnect all external devices from the tablet. 4.
Volume button board Description Spare part number Volume button board (includes cable) 736893-001 NOTE: The volume button board does not include the volume button board cable. The volume button board cable is included in the Cable Kit, spare part number 736883-001. See Cable Kit on page 23 for more Cable Kit spare part information. Before removing the volume button board, follow these steps: 1. Turn off the tablet.
3. Remove the volume button board (3). Reverse this procedure to install the volume button board. TouchScreen board Description Spare part number TouchScreen board (includes double-sided adhesive) 736892-001 NOTE: The TouchScreen board does not include the TouchScreen board cable. The TouchScreen board cable is included in the Cable Kit, spare part number 736883-001. See Cable Kit on page 23 for more Cable Kit spare part information. Before removing the TouchScreen board, follow these steps: 52 1.
Remove the TouchScreen board: 1. Release the two TouchScreen board ZIF connectors (1) and (2) to which the display panel TouchScreen cables are attached, and then disconnect the display panel TouchScreen cables from the TouchScreen board. 2. Release the system board ZIF connector (3) to which the TouchScreen board cable is attached, and then disconnect the TouchScreen board cable from the system board. 3. Detach the TouchScreen board (4) from the display assembly.
Remove the NFC module: 1. Release the audio/power connector board ZIF connector (1) to which the NFC module cable is attached, and then disconnect the NFC module cable from the audio/power connector board. 2. Release the NFC module ZIF connector (2) to which the NFC antenna cable is attached, and then disconnect the NFC antenna cable from the NFC module. 3. Detach the NFC module (3) from the display assembly. (The NFC module is attached to the display assembly with double-sided adhesive.) 4.
Audio/power connector board Description Spare part number Audio/power connector board 736887-001 NOTE: The audio/power connector board does not include the audio/power connector board cable. The audio/power connector board cable is included in the Cable Kit, spare part number 736883-001. See Cable Kit on page 23 for more Cable Kit spare part information. Before removing the audio/power connector board, follow these steps: 1. Turn off the tablet.
5. Remove the audio/power connector board (5). 6. Remove the audio/power connector board and cable. Reverse this procedure to install the audio/power connector board. Vibrator module Description Spare part number Vibrator module (includes cable) 736901-001 Before removing the vibrator module, follow these steps: 1. Turn off the tablet. If you are unsure whether the tablet is off or in Hibernation, turn the tablet on, and then shut it down through the operating system. 2.
2. Release the vibrator module (2) from the clip molded into the display assembly. 3. Remove the vibrator module and cable. Reverse this procedure to install the vibrator module. Docking connecter board Description Spare part number Docking connecting board 736888-001 NOTE: The docking connector board does not include the docking connector board cables. The docking connector board cables are included in the Cable Kit, spare part number 736883-001.
Remove the docking connector board: 1. Disconnect the vibrator module cable (1) from the docking connector board. 2. Release the system board ZIF connector (2) to which the longer docking connector board cable is attached, and then disconnect the longer docking connector board cable from the system board. 3. Detach the two pieces of grounding tape (3) that secure the shorter docking connector board cable to the display assembly. 4.
Display panel cable NOTE: The display panel cable is included in the Cable Kit, spare part number 736883-001. See Cable Kit on page 23 for more Cable Kit spare part information. Before removing the display panel cable, follow these steps: 1. Turn off the tablet. If you are unsure whether the tablet is off or in Hibernation, turn the tablet on, and then shut it down through the operating system. 2. Disconnect the power from the tablet by unplugging the power cord from the tablet. 3.
Card reader board NOTE: The card reader board does not include the card reader board cable. The card reader board cable is included in the Cable Kit, spare part number 736883-001. See Cable Kit on page 23 for more Cable Kit spare part information. Description Spare part number For use only on tablet models with WWAN capability 746491-001 For use only on tablet models without WWAN capability 736891-001 Before removing the card reader board, follow these steps: 1. Turn off the tablet.
3. Remove the card reader board (3) by sliding it forward, making sure to carefully route the card reader board cable through the opening (4) in the display assembly. Reverse this procedure to install the card reader board. Speakers Description Spare part number Speaker Kit (includes left and right speakers and cables) 736899-001 Before removing the speakers, follow these steps: 1. Turn off the tablet.
c. Docking connector board (see Docking connecter board on page 57) d. Card reader board (see Card reader board on page 60) Remove the speakers: 1. Release the speaker cables (1) from the retention clips and routing channels built into the display assembly. 2. Remove the two Phillips PM2.0×3.0 screws (2) that secure the speakers to the display assembly. 3. Remove the speakers (3). Reverse this procedure to install the speakers.
d. WWAN module (see WWAN module on page 47) e. Volume button board (see Volume button board on page 51) Remove the wireless antenna cables and transceivers: 1. Disconnect the WLAN antenna cables (1) from the WLAN module. 2. Release the wireless antenna cables from the retention clips (2) and routing channel built into the display assembly. 3. Detach the wireless antenna transceivers (3) from the display assembly.
System board NOTE: The system board spare part kit includes 4-GB of system memory, a graphics subsystem with UMA memory, and replacement thermal material. Description Spare part number For use only on tablet models with model numbers f000 through f099: Equipped with an Intel Core i5-4202Y 1.60-GHz processor (3.00-MB L3 cache, dual core, 4.5 W), the Windows 8.1 Professional operating system, and WWAN capability 746490-601 Equipped with an Intel Core i5-4202Y 1.60-GHz processor (3.
Before removing the system board, follow these steps: 1. Turn off the tablet. If you are unsure whether the tablet is off or in Hibernation, turn the tablet on, and then shut it down through the operating system. 2. Disconnect the power from the tablet by unplugging the power cord from the tablet. 3. Disconnect all external devices from the tablet. 4. Remove the back cover (see Back cover on page 38), and then remove the following components: a. Tablet battery (see Tablet battery on page 40) b.
Remove the system board: 1. Disconnect the following cables from the system board: (1) TouchScreen board cable (2) Proximity sensor module cable (3) Power button board cable (4) Docking connector board cable (5) Audio/power connector board cable (6) Webcamera/microphone module cable (7) Docking connector board cable (8) Display panel cable (9) Card reader board cable (10) Volume button board cable (11) RTC battery cable 2. 66 Remove the three Phillips PM2.0×2.
3. Remove the system board (2). Reverse this procedure to install the system board.
Keyboard base component replacement procedures CAUTION: Keyboard base components described in this chapter should only be accessed by an authorized service provider. Accessing these parts can damage the keyboard base and void the warranty. This chapter provides removal and replacement procedures for authorized service provider only parts. There are as many as 35 screws that must be removed, replaced, and/or loosened when servicing the keyboard base.
3. Remove the two Phillips PM2.0×4.0 screws (3) that secure the bottom cover to the keyboard/ top cover. 4. Lift the rear edge of the bottom cover until the left and right sides detach from the keyboard/ top cover. 5. Remove the bottom cover. Reverse this procedure to install the bottom cover.
Keyboard base battery Description Spare part number 3-cell, 33-Wh, 3.05-Ah, Li-ion battery for use only in the keyboard base (includes cable) 723997-006 Before removing the keyboard base battery, follow these steps: 1. Turn off the tablet and keyboard base. If you are unsure whether the tablet and keyboard base are off or in Hibernation, turn the tablet on, and then shut it down through the operating system. 2.
4. Remove the keyboard base battery (4). Reverse this procedure to install the keyboard base battery.
TouchPad Description Spare part number TouchPad (includes cable) 736880-001 Before removing the TouchPad, follow these steps: 1. Turn off the tablet and keyboard base. If you are unsure whether the tablet and keyboard base are off or in Hibernation, turn the tablet on, and then shut it down through the operating system. 2. Disconnect the power from the tablet and keyboard base by unplugging the power cord from the tablet and keyboard base. 3. Disconnect the tablet from the keyboard base. 4.
Audio/USB board Description Spare part number Audio/USB board (includes audio jack, memory card reader, and USB port) 736894-001 NOTE: The audio/USB board does not include the audio/USB board cable. The audio/USB board cable is included in the Cable Kit, spare part number 736883-001. See Cable Kit on page 23 for more Cable Kit spare part information. Before removing the audio/USB board, follow these steps: 1. Turn off the tablet and keyboard base.
6. Disconnect the hinge assembly cable (1) from the audio/USB board. 7. Remove the audio/USB board (2) and cable. Reverse this procedure to install the audio/USB board. Power connector board NOTE: The power connector board does not include the power connector board cable. The power connector board cable is included in the Cable Kit, spare part number 736883-001. See Cable Kit on page 23 for more Cable Kit spare part information.
Remove the power connector board: 1. Release the power connector board ZIF connector (1) to which the audio/USB board cable is attached, and then disconnect the audio/USB board cable from the power connector board. 2. Remove the three Phillips PM2.0×3.0 screws (2) that secure the power connector board to the keyboard/top cover. 3. Lift the right side of the power connector board, and then swing it up (3) and to the left until it rests upside down on the right side of the keyboard/top cover. 4.
Hard drive Description Spare part number 500-GB, 5400-rpm, SATA, 5.0-mm hard drive (does not include hard drive bracket, hard drive connector cable, or screws) 737957-005 NOTE: The hard drive bracket, hard drive connector cable, and screws are included in the Hard Drive Hardware Kit, spare part number 736884-001. Before removing the hard drive, follow these steps: 1. Turn off the tablet and keyboard base.
3. Remove the hard drive (3). 4. If it is necessary to disassemble the hard drive, perform the following steps: a. Disconnect the hard drive connector cable (1) from the hard drive. b. Remove the four Phillips PM2.75×4.0 screws (2) that secure the hard drive bracket to the hard drive.
c. Remove the hard drive bracket (3) from the hard drive. The hard drive bracket, hard drive connector cable, and screws are available in the Hard Drive Hardware Kit, spare part number 736884-001. Reverse this procedure to install the hard drive. Hinge assembly NOTE: The hinge assembly spare part kit includes two cables and two rubber feet.
Remove the hinge assembly: 1. Remove the four Phillips PM2.0×3.0 screws (1) that secure the hinge assembly to the keyboard/ top cover. 2. Remove the hinge assembly (2) and cables. Reverse this procedure to install the hinge assembly.
5 Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI) Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Setup Utility (BIOS) includes settings for the types of devices installed, the startup sequence of the computer, and the amount of system and extended memory.
3. To exit Setup Utility (BIOS) without saving your changes, use the arrow keys to select Exit, select Exit Discarding Changes, and then press enter. 4. Select Yes. Downloading a BIOS update CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and install a BIOS update only when the computer is connected to reliable external power using the AC adapter.
NOTE: After a message on the screen reports a successful installation, you can delete the downloaded file from your hard drive. Using HP PC Hardware Diagnostics (UEFI) HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly.
6 Specifications Metric U.S. Width 34.00 cm 13.39 in Depth 21.60 cm 8.50 in Height 1.11 cm 0.44 in Weight (lowest weight configuration) 1.07 kg 2.36 lb Width 34.00 cm 13.39 in Depth 21.70 cm 8.54 in Height 0.88 cm 0.35 in Weight (lowest weight configuration) 1.00 kg 2.21 lb Width 34.00 cm 13.39 in Depth 23.00 cm 9.06 in Height 19.90 cm 0.78 in Weight (lowest weight configuration) 2.07 kg 4.
Metric U.S. Operating -15 m to 3,048 m -50 ft to 10,000 ft Nonoperating -15 m to 12,192 m -50 ft to 40,000 ft NOTE: Applicable product safety standards specify thermal limits for plastic surfaces. The device operates well within this range of temperatures.
7 Backing up, restoring, and recovering Your computer includes tools provided by HP and the operating system to help you safeguard your information and retrieve it if you ever need to. These tools will help you return your computer to a proper working state or even back to the original factory state, all with simple steps.
Creating recovery media and backups Recovery after a system failure is only as good as your most recent backup. 1. After you successfully set up the computer, create HP Recovery media. This step creates a backup of the HP Recovery partition on the computer. The backup can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced.
Creating HP Recovery media HP Recovery Manager is a software program that offers a way to create recovery media after you successfully set up the computer. HP Recovery media can be used to perform system recovery if the hard drive becomes corrupted. System recovery reinstalls the original operating system and the software programs installed at the factory, and then configures the settings for the programs. HP Recovery media can also be used to customize the system or aid in the replacement of a hard drive.
Restore and recovery There are several options for recovering your system. Choose the method that best matches your situation and level of expertise: ● If you need to restore your personal files and data, you can use Windows File History to restore your information from the backups you created. For more information and steps for using File History, see Help and Support. From the Start screen, type h, and then select Help and Support.
For more information, see Removing the HP Recovery partition on page 92. Using Windows Refresh for quick and easy recovery When your computer is not working properly and you need to regain system stability, the Windows Refresh option allows you to start fresh and keep what is important to you. IMPORTANT: Refresh removes any traditional applications that were not originally installed on the system at the factory.
3. Select Troubleshoot from the boot options menu. 4. Select Reset your PC, and then follow the on-screen instructions. To use the Start screen: 1. From the Start screen, point to the upper-right or lower-right corner of the screen to reveal the charms. 2. Click Settings. 3. Click Change PC settings in the bottom-right corner of the screen, and then select General from the PC settings screen. 4. Scroll the right-side choices down to display Remove everything and reinstall Windows. 5.
Using the HP Recovery partition to recover a minimized image (select models only) The HP Recovery partition (select models only) allows you to perform a minimized image recovery without the need for recovery discs or a recovery USB flash drive. This type of recovery can only be used if the hard drive is still working. To start HP Recovery Manager from the HP Recovery partition: 1. Press f11 while the computer boots. – or – Press and hold f11 as you press the power button. 2. Choose your keyboard layout.
3. Select the optical drive or USB flash drive you want to boot from. 4. Follow the on-screen instructions. Removing the HP Recovery partition HP Recovery Manager software allows you to remove the HP Recovery partition to free up hard drive space. IMPORTANT: Removing the HP Recovery partition means you can no longer use Windows Refresh, the Windows Remove everything and reinstall Windows option, or the HP Recovery Manager option for minimized image recovery.
8 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC, or from 220 to 240 volts AC. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased. Power cord sets for use in other countries and regions must meet the requirements of the country or region where the computer is used.
94 Country/region Accredited agency Applicable note number France UTE 1 Germany VDE 1 Italy IMQ 1 Japan METI 3 The Netherlands KEMA 1 Norway NEMKO 1 The People's Republic of China COC 5 South Korea EK 4 Sweden CEMKO 1 Switzerland SEV 1 Taiwan BSMI 4 The United Kingdom BSI 1 The United States UL 2 1. The flexible cord must be Type HO5VV-F, 3-conductor, 1.0-mm² conductor size.
9 Recycling When a non-rechargeable or rechargeable battery has reached the end of its useful life, do not dispose of the battery in general household waste. Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/recycle.
Index A AC adapter light 14 AC adapter, spare part numbers 25, 26, 30 action key 10 alignment post connectors 8 alignment posts 9 ambient light sensor 5 antenna location 5 removal 62 spare part number 27, 62 Antenna Kit, spare part number 62 audio, product description 2 audio-in jack 8, 13 audio-out jack 8, 13 audio/power connector board removal 55 spare part number 19, 27, 55 audio/USB board removal 73 spare part number 21, 28, 73 B back cover removal 38 spare part numbers 19, 27, 31, 38 battery removal 4
HDMI port 14 HDMI-to-VGA adapter, spare part number 25, 26 headphone jack 8, 13 heat sink, spare part number 28 hinge assembly removal 78 spare part numbers 21, 27, 31, 78 J jacks audio-in 8, 13 audio-out 8, 13 headphone 8, 13 microphone 8, 13 K key components 9, 10 keyboard base major components 20 specifications 83 keyboard/top cover spare part numbers 31, 32 keyboard/top cover, spare part numbers 20, 28, 29 keys action 10 esc 10 fn 10 Windows 10 L left-side components 13 light components 11 lights AC ada
removal 44 spare part numbers 17, 24, 28, 44 Speaker Kit, spare part number 19, 28, 61 speakers location 5 removal 61 spare part number 19, 28, 61 specifications keyboard base 83 tablet 83 storage, product description 1 system board removal 64 spare part numbers 17, 30, 31, 32, 64 T tablet major components specifications 83 tools required 33 TouchPad button 12 components 12 removal 72 spare part number zone 12 TouchScreen board removal 52 spare part number transporting guidelines 16 21, 27, 72 17, 28, 52
