HP ProtectTools security software 2011 - Technical white paper
Q. What if a user has multiple Microsoft Windows accounts? 
A. This would function the same as multiple users on a single PC. The administrator would have to 
create a different identity for each account. 
Q. What is the difference between user and administrator rights for Credential Manager for HP 
ProtectTools? 
A. An administrator has full rights to all Credential Manager configuration options. A user can use 
the Credential Manager for authentication and the single sign-on features, but does not have 
access to the Authentication and Credential configuration or the Advanced Settings. 
Q. If multiple PCs are used by the same user, can his or her identity be used on the different 
machines? 
A. No. However, a user’s credential can be copied to be used on another PC. 
Q. Is Credential Manager supported on non-HP computers? 
A. Credential Manager for HP ProtectTools requires HP ProtectTools to be present on the system. If 
the client device is running HP ProtectTools, it will support Credential Manager. 
Q. Is the HP ProtectTools security software suite available on a non-Microsoft Windows environment?  
A. Currently HP ProtectTools is supported on Microsoft Windows 7, Microsoft Windows XP, and 
Microsoft Windows Vista. 
Q. What type of smart card is needed for HP ProtectTools? 
A. Credential Manager for HP ProtectTools will support any smart card that comes with a 
PKCS#11 component. 
Q. What is the process for uninstalling HP ProtectTools? 
A. HP ProtectTools plug-ins and the Security Manager can be removed using the Windows 
Uninstall Program utility in the Windows Control Panel. The process is the same as uninstalling any 
Windows application. Select the HP ProtectTools application to be removed and then click the 
Uninstall button. 
Q. Is disk sanitizer available as a product, available standalone or only as part of HP ProtectTools? 
Where is the information about the hardware it might or might not work on? 
A. HP Disk Sanitizer is a feature built into every HP Business Notebook BIOS, 2006 and later. 










