HP EliteBook 2560p Notebook PC Maintenance and Service Guide
© Copyright 2011 Hewlett-Packard Development Company, L.P. Bluetooth is a trademark owned by its proprietor and used by Hewlett-Packard Company under license. Intel, Core, and Centrino are trademarks of Intel Corporation in the U.S. and other countries. Microsoft, Windows, and Windows Vista are U.S. registered trademarks of Microsoft Corporation. SD Logo is a trademark of its proprietor. The information contained herein is subject to change without notice.
Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
iv Safety warning notice
Table of contents 1 Product description ........................................................................................................................................ 1 2 External component identification ................................................................................................................ 6 Top ....................................................................................................................................................... 6 TouchPad ...............
Component replacement procedures ................................................................................................. 39 Service tag ......................................................................................................................... 39 Computer feet .................................................................................................................... 40 Battery ...................................................................................................
Hard drive specifications .................................................................................................................... 92 DVD±RW and CD-RW SuperMulti Double-Layer Drive specifications ............................................... 93 DVD-ROM Drive specifications .......................................................................................................... 94 7 Backup and recovery ............................................................................................
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1 Product description Category Description Product Name HP EliteBook 2560p Notebook PC Processors Intel® Core™ i7 processor (supports Intel Turbo Boost Technology): ● Intel Core i7-2620M 2.70 GHz processor, (turbo up to 3.40 GHz), 4 MB L3 cache, 4 threads, standard-voltage (35-W) Intel® Core™ i5 processors (support Intel Turbo Boost Technology): ● Intel Core i5-2540M 2.60 GHz processor, (turbo up to 3.30 GHz), 3 MB L3 cache, 4 threads, standard-voltage (35-W) ● Intel Core i5-2520M 2.
Category Description Internal storage Supports the following 6.35 cm (2.5 in) storage devices: ● 750 GB hard drive (7200-rpm, SATA) ● 500 GB hard drive (7200-rpm, SATA) ● 320 GB hard drive (7200-rpm, SATA) ● 320 GB Self-Encrypting Drive (SED) hard drive (7200-rpm, SATA) ● 250 GB hard drive (7200-rpm, SATA) – or – Optical drives ● 160 GB solid-state drive ● 128 GB solid-state drive Customer-accessible Serial ATA 9.
Category Description Support for "no WWAN" option Security provided by subscriber identify module (SIM) located inside battery bay Support for the following WWAN formats: ● HP un2430 EV-DO/HSPA Mobile Broadband Module ● HP hs2340 HSPA+ Mobile Broadband Module Integrated personal area network (PAN) options by way of Bluetooth® module: HP Integrated Module with Bluetooth 2.
Category Description Security Integrated fingerprint reader (select models only) Supports "No Fingerprint Reader" option Integrated smart card reader (active) Preboot Authentication (password, smart card) Full-volume encryption Security cable slot Trusted Platform Module (TPM) v.1.
Category Description Web-only support: Serviceability ● Windows 7 Enterprise 32/64 ● Windows 7 Ultimate 32/64 ● Windows Vista Business 32/64 ● Windows Vista Enterprise 32/64 ● Windows XP Professional 32 End-user replaceable parts: ● AC adapter ● Battery ● Memory module ● Hard drive ● Optical drive ● WLAN module ● WWAN module 5
2 External component identification Top TouchPad Component 6 Description (1) Pointing stick Moves the pointer and selects or activates items on the screen. (2) Left pointing stick button Functions like the left button on an external mouse. (3) TouchPad on/off button Turns the TouchPad on and off. (4) TouchPad zone Moves the pointer and selects or activates items on the screen. (5) Left TouchPad button Functions like the left button on an external mouse.
Lights Component (1) Description Power light ● White: The computer is on. ● Blinking: The computer is in the Sleep state. ● Off: The computer is off or in Hibernation. (2) Num lock light White: Num lock is on. (3) Wireless light ● White: An integrated wireless device, such as a wireless local area network (WLAN) device and/or a Bluetooth® device, is on. ● Amber: All wireless devices are off. ● White: The computer is on. ● Off: The computer is off or in Hibernation mode.
Buttons and fingerprint reader (select models only) Component (1) Description Power button ● When the computer is off, press the power button to turn on the computer. ● When the computer is on, press the power button briefly to initiate Sleep. ● When the computer is in the Sleep state, press the power button briefly to exit Sleep. ● When the computer is in Hibernation, press the power button briefly to exit Hibernation.
Component (3) Description QuickWeb button ● When the computer is off or in Hibernation mode, press the button to open HP QuickWeb. ● When the computer is in Microsoft Windows, press the button to open the default Web browser. ● When the computer is in HP QuickWeb, press the button to open the default Web browser. NOTE: For more information, refer to “HP QuickWeb” in this guide and to the HP QuickWeb software Help.
Keys Component 10 Description (1) esc key Displays system information when pressed in combination with the fn key. (2) fn key Executes frequently used system functions when pressed in combination with a function key, the num lk key, or the esc key. (3) Windows logo key Displays the Windows Start menu. (4) Function keys (f3 through f11) Execute frequently used system functions when pressed in combination with the fn key.
Front Component Description (1) ● White: An integrated wireless device, such as a wireless local area network (WLAN) device and/or a Bluetooth® device, is on. ● Amber: All wireless devices are off. ● White: Power is on. ● Blinking white: The computer is in the Sleep state. ● Off: The computer is off or in Hibernation. ● White: A battery is close to full charge capacity. ● Amber: A battery that is the only available power source has reached a low battery level.
Right Component Description (1) Docking connector Connects an optional docking device. (2) ExpressCard slot Supports optional 34mm ExpressCards. (3) Media Card Reader Supports the following digital card formats: (4) Audio-out (headphone) jack/Audio in (microphone) jack ● MultiMediaCard ● Secure Digital (SD) Card Connects optional powered stereo speakers, headphones, earbuds, a headset, or television audio. Also connects an optional headset microphone.
Left Component Description (1) Power connector Connects an AC adapter (2) RJ-45 (network) jack Connects a network cable. The RJ-45 jack has two activity indicator lights. ● Amber: The RJ-45 jack is active. ● Green: The RJ-45 jack is on. (3) RJ-11 (modem) jack (select models only) Connects a modem cable. (4) Optical drive Reads and writes (select models only) to an optical disc. (5) Optical drive light ● On: The optical drive is being accessed. ● Off: The optical drive is idle.
Display Component Description (1) WLAN antennas (3)* Send and receive wireless signals to communicate with wireless local-area networks (WLAN). (2) WWAN antennas (2)* Send and receive wireless signals to communicate with wireless wide-area networks (WWAN). (3) Internal microphone (2) Records sound. (4) Webcam light (select models only) White: The webcam is in use. (5) Webcam (select models only) Records video and captures still photographs.
Rear Component Description (1) External monitor port Connects an external VGA monitor or projector. (2) USB port Connects an optional USB device. (3) USB 2.0 charging port Connects an optional USB device.
Bottom Component 16 Description (1) Service access cover latch Releases the service access cover so that it can be removed. (2) Battery bay Holds the battery. (3) Battery release latch Releases the battery from the battery bay. (4) SIM slot Supports a wireless subscriber identity module (SIM) card. The SIM card slot is located inside the battery bay. (5) Drain hole A bottom case drain helps prevent damage caused by minor accidental spills on the keyboard. (6) Speakers (2) Produce sound.
Component (8) Description Hard drive bay and wireless and memory module compartments Contains the hard drive, the wireless LAN module slot, the WWAN module slot, and the memory module slots. CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region.
3 Illustrated parts catalog Serial number location The service tag, affixed to the bottom of the computer, provides information that may be needed when troubleshooting system problems. (1) Product name: This is the product name affixed to the front of the computer. (2) Serial number: This alphanumeric identifier is unique to each product. (3) Product part number: This identifier provides specific information about the product's hardware components.
Computer major components Computer major components 19
20 Item Description Spare part number (1) 31.75 cm (12.
Item Description Spare part number (3) RTC battery 651948–001 (4) Top cover With TouchPad and fingerprint reader 651375-001 With TouchPad only 651374-001 (5) Function button board 651361-001 (6) TouchPad button board (included with top cover, spare part number 651374-001 and 651375-001) (7) Power button board 651360-001 (8) Fingerprint reader board 651364-001 (9) System board (includes processor, replacement thermal material, and replacement thermal material cleaning kit): For use in
Item Description (16) Hard drive or solid-state drive (bracket included) Spare part number 6.35 cm (2.50 in) hard drive: ● 750 GB, 7200-rpm hard drive 633252–001 ● 500 GB, 7200-rpm hard drive 634925-001 ● 320 GB, 7200-rpm hard drive 641672-001 ● 320 GB, 7200-rpm Self-Encrypting Drive (SED) hard drive 626978-001 ● 250 GB, 7200-rpm hard drive 635225-001 6.35 cm (2.
Item Description Spare part number (24) Speakers 651377-001 (25) HP Integrated Module with Bluetooth 2.1 Wireless Technology 593836-001 NOTE: The Bluetooth module spare part kit does not include a Bluetooth module cable. The Bluetooth module cable is included in the Cable Kit, spare part number 651384-001. (26) (27) Battery 9 cell, 100 Wh, 3.0 Ah, Li-ion battery 632423-001 6 cell, 62 Wh, 2.8 Ah, Li-ion battery 632421-001 6 cell, 55 Wh, 2.
Display components 24 Item Description (1) Display bezel Spare part number For use with computer models equipped with a webcam 651366-001 For use with computer models not equipped with a webcam 651365-001 (2) 31.75 cm (12.
Item Description Spare part number (9) Diplay cable (includes webcam cable and light sensor cable) 651368-001 (10) Display enclosure 651367–001 Ambient light sensor board (not shown) 656622–001 Internal microphone module (not shown) 642798–001 Display Screw Kit (not shown) 655022–001 Display Miscellaneous Kit includes foil shield for camera 656623-001 Display Panel Support Kit (not shown)—includes display enclosure and antenna 658267-001 Display components 25
Mass storage Item Description (1) 6.35-cm (2.50-in) hard drive (includes bracket): (2) (3) ● 750-GB, 7200-rpm hard drive 633252–001 ● 500-GB, 7200-rpm hard drive 634925-001 ● 320-GB, 7200-rpm hard drive 641672-001 ● 320-GB, 7200-rpm Self-Encrypting Drive (SED) hard drive 626978-001 ● 250-GB, 7200-rpm hard drive 635225-001 6.35-cm (2.
Plastics Kit Item Description Spare part number Plastics Kit: 651376-001 (1) Optical drive weight saver (2) ExpressCard blank (3) RJ-11 jack cover Plastics Kit 27
Miscellaneous parts Description Spare part number AC adapter 65-W Smart AC adapter with localized cable plug support (3-wire plug with ground pin, supports 3pin DC connector) 609939-001 65-W Smart AC adapter with localized cable plug support (3-wire plug with ground pin, supports 3pin DC connector) for use in Australia, Bangladesh, Brunei, Cambodia, China, Hong Kong, India, Indonesia, Japan, South Korea, Laos, Malaysia, Nepal, New Zealand, Pakistan, Philippines, Singapore, Sri Lanka, Taiwan, Thailand, V
Sequential part number listing Spare part number Description 490371-001 Power cord for use in Canada and the United States 490371-011 Power cord for use in Australia and New Zealand 490371-021 Power cord for use in Europe, the Middle East, and Africa 490371-031 Power cord for use in Singapore and the United Kingdom 490371-061 Power cord for use in Italy 490371-081 Power cord for use in Denmark 490371-111 Power cord for use in Switzerland 490371-201 Power cord for use in Thailand 490371-202
30 Spare part number Description 593836-001 Broadcom 4313AGN 802.
Spare part number Description 651361–001 Function button board 651362–001 Function LED board 651363–001 Smart card reader board and cable 651364–001 Fingerprint reader board and cable 651365-001 Display bezel for use only with computer models not equipped with a webcam 651366-001 Display bezel for use only with computer models equipped with a webcam 651367-001 Display enclosure 651368-001 Display panel cable (includes webcam module cable and ambient light sensor board cable) 651369-001 Di
32 Spare part number Description 651390-031 Keyboard for use in the United Kingdom (includes cable) 651390-041 Keyboard for use in Germany (includes cable) 651390-051 Keyboard for use in France (includes cable) 651390-061 Keyboard for use in Italy (includes cable) 651390-071 Keyboard for use in Spain (includes cable) 651390-081 Keyboard for use in Denmark (includes cable) 651390-091 Keyboard for use in Norway (includes cable) 651390-121 Keyboard for use in French Canada (includes cable) 6
Spare part number Description 656623-001 Display Miscellaneous Kit 658267-001 Display Panel Support Kit (includes display enclosure and antenna) Sequential part number listing 33
4 Removal and replacement procedures Preliminary replacement requirements Tools required You will need the following tools to complete the removal and replacement procedures: ● Flat-bladed screwdriver ● Magnetic screwdriver ● Phillips P0 and P1 screwdrivers ● Torx 8 screwdriver Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.
Cables and connectors CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper cable placement can damage the computer. Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat the cables during removal and insertion. Handle cables by the connector whenever possible. In all cases, avoid bending, twisting, or tearing cables.
Grounding guidelines Electrostatic discharge damage Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many cases, ESD contains enough power to alter device parameters or melt silicon junctions. A discharge of static electricity from a finger or other conductor can destroy static-sensitive devices or microcircuitry.
Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment: ● To avoid hand contact, transport products in static-safe tubes, bags, or boxes. ● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging. ● Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations. ● Place items on a grounded surface before removing items from their containers.
Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. ● When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times. On grounded mats with banana-plug connectors, use alligator clips to connect a wrist strap.
Component replacement procedures This chapter provides removal and replacement procedures. There are as many as 72 screws that must be removed, replaced, or loosened when servicing the computer. Make special note of each screw size and location during removal and replacement. Service tag When you order parts or request information, provide the computer serial number and model number provided on the service tag, located inside the battery bay.
Computer feet The computer feet are hot-melted to the base enclosure in the locations illustrated below.
Battery Description Spare part number 9 cell, 100 Wh, 3.0 Ah Li-ion battery 632423-001 6 cell, 62 Wh, 2.8 Ah Li-ion battery 632421-001 6 cell, 55 Wh, 2.8 Ah Li-ion long life battery 632419-001 3 cell, 31 Wh, 2.8 Ah Li-ion battery 632417-001 Before disassembling the computer, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2.
Service access cover Description Spare part number Service access cover 651373-001 Before disassembling the computer, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3.
SIM NOTE: This section applies only to computer models with WWAN capability. NOTE: If there is a SIM inserted in the SIM slot, it must be removed before disassembling the computer. Be sure that the SIM is reinserted in the SIM slot after reassembling the computer. Before removing the SIM, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2.
Fan and heat sink Description Spare part number Fan 651378-001 Heat sink 651379-001 Before removing the fan and heat sink, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3.
5. Following the 1, 2, 3, 4 sequence stamped into the heat sink, loosen the four captive screws (1) that secure the heat sink to the system board. 6. Slide the heat sink to the left until it clears the base enclosure (2). 7. Remove the heat sink (3). NOTE: The thermal material must be thoroughly cleaned from the surfaces of the heat sink and processor each time the heat sink is removed. Replacement thermal material is included with heat sink, processor, and system board spare part kits.
Processor Description Spare part number Intel Core i7-2620M 2.70 GHz processor, (turbo up to 3.40 GHz), 4 MB L3 cache, 4 threads, standard-voltage (35-W) 631252-001 Intel Core i5-2540M 2.60 GHz processor, (turbo up to 3.30 GHz), 3 MB L3 cache, 4 threads, standard-voltage (35-W) 631255-001 Intel Core i5-2520M 2.50 GHz processor, (turbo up to 3.20 GHz), 3 MB L3 cache, 4 threads, standard-voltage (35-W) 631253-001 Intel Core i5-2430M 2.30 GHz processor, (turbo up to 2.
2. Lift the processor (2) straight up and remove it. NOTE: The gold triangle (3) on the processor must be aligned with the triangle embossed on the processor slot when you install the processor. Reverse this procedure to install the processor.
Memory module NOTE: There are two memory module slots, one above the other. Use the same removal procedure for both slots. Description Spare part number 8 GB memory module (PC3-10600, 1333 mHz, DDR3) 634091–001 4 GB memory module (PC3-10600, 1333 mHz, DDR3) 621569-001 2 GB memory module (PC3-10600, 1333 mHz, DDR3) 621565-001 Update BIOS before adding memory modules Before adding new memory, make sure you update the computer to the latest BIOS.
3. Remove the memory module (3) by pulling the module away from the slot at an angle. NOTE: The memory module is designed with a notch (4) to prevent incorrect insertion into the memory module slot. Reverse this procedure to install the memory module.
Bluetooth module Description Spare part number HP Integrated Module with Bluetooth 2.1 Wireless Technology 537921-001 NOTE: The Bluetooth module spare part kit does not include a Bluetooth module cable. The Bluetooth module cable is included in the Cable Kit, spare part number 651384-001. Before removing the Bluetooth module, follow these steps: 1. Shut down the computer.
5. Remove the module (3). 6. If the Bluetooth module cable must be replaced, disconnect the cable from the Bluetooth module. Reverse the above procedure to install the Bluetooth module.
Speaker Description Spare part number Speaker 651377-001 Before removing the speaker, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. 4.
Optical drive Description Spare part number DVD±RW and CD-RW SuperMulti Double-Layer Drive 651387-001 DVD-ROM Drive 651386-001 Before removing the optical drive, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3.
6. Remove the optical drive bracket (2). Reverse this procedure to reassemble and install the optical drive.
Modem module NOTE: The modem module spare part kit does not include a modem module cable. The cable is included in the Cable Kit, spare part number 651384-001. Description Spare part number Modem module (56k v.92 MDC data/fax modem) 628824-001 Before removing the modem module, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2.
WWAN module Description Spare part number HP hs2340 HSPA+ Mobile Broadband Module 632155-001 HP un2430 EV-DO/HSPA Mobile Broadband Module (all countries and regions except the People's Republic of China) 634400-001 CAUTION: The WWAN module and the WLAN module are not interchangeable. CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region.
3. Pull the module (3) away from the slot at an angle. NOTE: WWAN modules are designed with a notch (4) to prevent incorrect insertion. Reverse this procedure to install the WWAN module.
WLAN module Description Spare part number Broadcom 43224AGN 802.11a/b/g/n WLAN module for use in Antigua and Barbuda, Barbados, Belize, Canada, Guam, and the United States 582564-001 Broadcom 43224AGN 802.
Remove the WLAN module: 1. Disconnect the WLAN antenna cables (1) from the terminals on the WLAN module. NOTE: The red WLAN antenna cable is connected to the WLAN module “Main” terminal. The blue WLAN antenna cable is connected to the WLAN module “Aux” terminal. 2. Remove the two Phillips M2.5×6.0 screws that secure the WLAN module to the computer (2). (The edge of the module opposite the socket rises.) 3. Pull the module (3) away from the slot at an angle.
Hard drive or solid-state drive Description Spare part number Supports the following 9.50 mm, 6.35 cm (2.
4. If it is necessary to replace the drive connector, remove the connector (3) from the drive. 5. If it is necessary to replace the drive bracket, remove the two Phillips M3.0x3.0 screws (1) on each side of the drive, and then lift the bracket (2) away from the drive. Reverse this procedure to reassemble and install the drive.
Keyboard Country/region Spare part number Country/region Spare part number Belgium 651380-A41 Northwest Africa 651390–001 Brazil 651380-201 Norway 651380-091 Bulgaria 651380-261 Portugal 651380-131 The Czech Republic 651380-A81 Russia 651380-251 Denmark 651380-081 Saudi Arabia 651380-171 France 651380-051 Slovakia 651380-A81 French Canada 651380-121 Slovenia 651380-BA1 Germany 651380-041 South Korea 651380-AD Greece 651380-DJ Spain 651380-071 Hungary 651380-211 Swed
Remove the keyboard: 1. Loosen the three Phillips M2.0x8.0 captive screws that secure the keyboard to the computer. 2. Turn the computer right-side up, and then open the display. 3. Carefully position the open computer on its left side, and then press on the keyboard through the opening where the fan was removed. 4. Carefully turn the computer right-side up, with the front toward you. 5. Rotate the keyboard forward until it rests upside down on the palm rest (1). 6.
8. Remove the keyboard (5). Reverse this procedure to install the keyboard.
RTC battery Description Spare part number RTC battery 481089-001 Before removing the RTC battery, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. 4.
Base enclosure Description Spare part number Base enclosure 651372-001 Before removing the base enclosure, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer, and remove any media cards from the ExpressCard slot and the Media Card Reader. 3.
4. Open the ZIF connector for the function board cable (5), and remove the cable (6). 5. Close the display, and position the computer upside down, with the rear toward you. 6. Remove the four Torx 8 2.5x7.0 screws from the hinges. 7. Position the computer with the front toward you. Remove the three Phillips M2.0x7.0 screws (1) at the front of the computer and the three Phillips M2.0x3.0 screws (2) in the optical drive bay. 8. Remove the three screw covers (3) and the five Torx 8 2.5x7.
10. Remove the base enclosure (7).
System board NOTE: The system board spare part kit includes replacement thermal material and a replacement thermal material cleaning kit. Description Spare part number For use in all countries and regions except the People's Republic of China and Russia 651358-001 For use only in the People's Republic of China and Russia 651359-001 Before removing the system board, follow these steps: 1. Shut down the computer.
5. Pull the wireless cables (6) away from system board. 6. Remove the Phillips M2.0x4.0 screw (1) that secures the system board to the top cover. Use the optical drive connector (2) to lift the left side of the system board until it rests at an angle, and then remove the system board (3). Reverse this procedure to install the system board.
Top cover NOTE: The top cover spare part kit includes the TouchPad board and cable, TouchPad button board and cable, and TouchPad bracket. Description Spare part number For use only on computer models equipped with a fingerprint reader (includes fingerprint reader and cable) 651375-001 For use only on computer models not equipped with a fingerprint reader 651374-001 Before removing the top cover, follow these steps: 1. Shut down the computer.
4. Slide the top cover toward you and then lift the cover (5) up to remove it. 5. If it is necessary to replace the TouchPad, remove the two Phillips M2.0x3.0 screws (1) that secure the TouchPad to the top cover. 6. Slide the TouchPad away from you until the front edge (2) clears the lip of the top cover. Then lift the TouchPad (3) up. 7. Release the TouchPad cable (4) from the ZIF connector (5), and then remove the cable (6). Reverse this procedure to install the TouchPad and the top cover.
Power button board Description Spare part number Power button board 651360-001 Before removing the power button board, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3.
Function button board Description Spare part number Function button board 651361-001 Before removing the function button board, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3.
Fingerprint reader board Description Spare part number Fingerprint reader board 651364-001 Before removing the fingerprint reader board, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3.
Smart card reader Description Spare part number Smart card reader (includes cable) 651363-001 Smart card reader bracket 598767-001 Before removing the card reader board and bracket, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3.
Display panel NOTE: If it is necessary to replace only the display panel, follow the procedure in this section. To replace internal display components, follow the procedures in this section and then see Display components on page 80). Description Spare part number Display bezel for use with computer models equipped with a webcam 651366-001 Display bezel for use with computer models not equipped with a webcam 651365-001 31.75 cm (12.
4. Remove the display bezel (4). The display bezel is available using spare part number 651366-001 (for use only with computer models equipped with a webcam) and 651365-001 (for use only with computer models not equipped with a webcam). CAUTION: The display enclosure will be unsupported when the screws are removed. To prevent damage to the display enclosure, support it before removing the screws in the next step. 78 5. Remove the four Phillips M2.5x4.
8. Gently lift the display enclosure (2) away from display panel, which rests on the keyboard. 9. Lift the tape (3) that secures the display cable to the back of the display panel. 10. Remove the cable from the display panel (4). 11. Remove the two Phillips M3.0x2.0 screws (1) from each display bracket. 12. Lift the display panel (2) away from the brackets.
Display components NOTE: For removal of the display panel alone, see Display panel on page 77). To remove internal display components, remove the display panel, and then continue with the procedures in this section.
3. Remove the webcam module (3). To replace the outer hinge covers, the inner hinge covers, or the hinges and brackets, follow these steps: 1. Pull the display brackets (1) toward the outside edges of the display enclosure, and remove the brackets (2). 2. Slide the inside hinge covers (3) toward the inside of the brackets. Slide the outside hinge covers (4) toward the outside of the brackets. Reverse this procedure to reassemble the display components.
5 Computer Setup Starting Computer Setup Computer Setup is a preinstalled, ROM-based utility that can be used even when the operating system is not working or will not load. NOTE: Some of the Computer Setup menu items listed in this guide may not be supported by your computer. NOTE: An external keyboard or mouse connected to a USB port can be used with Computer Setup only if USB legacy support is enabled. To start Computer Setup, follow these steps: 1.
– or – ● To save your changes and exit Computer Setup menus, click the Save icon in the lower-left corner of the screen, and then follow the on-screen instructions. – or – Use the tab key and the arrow keys to select File > Save changes and exit, and then press enter. Your changes go into effect when the computer restarts. Restoring factory settings in Computer Setup NOTE: Restoring defaults will not change the hard drive mode.
Computer Setup menus The menu tables in this section provide an overview of Computer Setup options. NOTE: Some of the Computer Setup menu items listed in this chapter may not be supported by your computer. File menu Select To do this System Information ● View identification information for the computer and the batteries in the system. ● View specification information for the processor, cache and memory size, system ROM, video revision, and keyboard controller version.
Security menu NOTE: Some of the menu items listed in this section may not be supported by your computer. Select To do this Administrator Tools Setup BIOS Administrator Password Set up a BIOS administrator password User Management (requires a BIOS administrator password) Create New BIOS User Account ● Select from a list of BIOS users. ● Select from a list of ProtectTools users. Password Policy (requires a BIOS administrator password) Revise password policy criteria.
System Configuration menu NOTE: Some of the menu items listed in this section may not be supported by your computer. Select To do this Language Change the Computer Setup language. Boot Options ● Set a Startup Menu delay (in seconds). ● Set the MultiBoot Express Boot Popup delay in seconds. ● Enable/disable Custom Logo (disabled by default). ● Enable/disable Display Diagnostic URL (enabled by default). ● Enable/disable CD-ROM boot (disabled by default).
Select To do this Device Configurations (continued) NOTE: model. Availability of these options varies by computer ● Enable/disable secondary battery fast charge (enabled by default). ● Enable/disable HP QuickLook (enabled by default). ● Enable/disable Preboot Authentication on HP QuickLook Boot (enabled by default). ● Enable/disable HP QuickWeb (enabled by default). ● Enable/disable HP QuickWeb Write Protect (disabled by default).
Select To do this Built in Device Options ● Enable/disable the wireless button state (enabled by default). ● Enable/disable embedded WLAN device radio (select models only; enabled by default). ● Enable/disable the embedded Bluetooth device radio (enabled by default). ● Enable/disable the Network Interface Controller (LAN) (enabled by default). ● Enable/disable LAN/WLAN switching (disabled by default). ● Set the wake on LAN state.
Select To do this AMT Options ● Enable/disable Firmware Verbosity. ● Enable/disable AMT Setup Prompt (Ctrl-P). ● Enable/disable USB Key Provisioning Support. ● Enable/disable Unconfigure AMT on next boot. ● Select Terminal Emulation Mode. ◦ ANSI ◦ VT100 ● Enable/disable Firmware Progress Event Support. ● Enable/disable Initiate Intel CIRA. Set Security Level Change, view, or hide security levels for all BIOS menu items. Restore Security Defaults Restore the default security settings.
6 Specifications Computer specifications Metric U.S. Depth 20.90 cm 8.23 in Width 30.52 cm 12.02 in Height (front to back) 2.74 cm to 3.28 cm 1.08 in to 1.30 in Weight 1.67 kg 3.68 lbs Dimensions Input power Operating voltage 19.0 V dc @ 3.5 A – 65 W Operating current 3.
31.75 cm (12.50 in) display specifications Metric U.S. Width 16.9 cm 6.7 in Depth 26.2 cm 10.3 in Diagonal 30.8 cm 12.1 in Number of colors Up to 16.8 million Contrast ratio 250:1 (typical) Brightness 180 nits (typical) Backlight LED Character display 80 × 25 Total power consumption 4.0 W Viewing angle +/-40° horizontal, +20°/-40° vertical (typical) Dimensions 31.75 cm (12.
Hard drive specifications 750 GB* 500 GB* 320 GB* 250 GB* Height 9.5 mm 9.5 mm 9.5 mm 9.5 mm Width 70 mm 70 mm 70 mm 70 mm Weight 115 g 101 g 101 g 101 g Interface type SATA SATA SATA SATA Transfer rate 300 MB/sec 100 MB/sec 100 MB/sec 100 MB/sec Security ATA security ATA security ATA security ATA security Single track 1.
DVD±RW and CD-RW SuperMulti Double-Layer Drive specifications Applicable disc Read: Write: CD-DA, CD+(E)G, CD mIDI, CD-TEXT, CD-ROM, CD-ROM XA, MIXED MODE CD, CD-I, CD-I Bridge (Photo cD, Video CD), Multisession CD, CD-EXTRA, Portfolio, CD-R, CD-RW), CD-R, CDRW, DVD-ROM (DVD-5, DVD-9, DVD-10, DVD-18), DVD-R, DVD-RW, DVD+R, DVD+RW, DVD-RAM CD-R and CD-RW Access time CD DVD Random < 175 ms < 230 ms Cache buffer 2.
DVD-ROM Drive specifications Applicable disc Read: Write: CD-DA, CD+(E)G, CD mIDI, CD-TEXT, CD-ROM, CD-ROM XA, MIXED MODE CD, CD-I, CD-I Bridge (Photo cD, Video CD), Multisession CD (Photo cD, CDEXTRA, Portfolio, CD-R, CD-RW), CDR, CD-RW, DVD-ROM (DVD-5, DVD-9, DVD-10, DVD-18), DVD-R, DVD-RW, DVD+R, DVD+RW, DVDRAM CD-R and CD-RW Access time CD DVD Random < 110 ms < 130 ms Cache buffer 2 MB Data transfer rate 94 24X CD-ROM 3,600 KB/sec 8X DVD 10,800 KB/sec 24X CD-R 3,600 KB/sec 16X CD-RW
7 Backup and recovery Windows 7 To protect your information, use Windows Backup and Restore to back up individual files and folders, back up your entire hard drive (select models only), create system repair discs (select models only), or create system restore points. In case of system failure, you can use the backup files to restore the contents of your computer.
Backing up your information Recovery after a system failure is as complete as your most current backup. You should create system repair discs (select models only) and your initial backup immediately after software setup. As you add new software and data files, you should continue to back up your system on a regular basis to maintain a reasonably current backup.
Performing a recovery In case of system failure or instability, the computer provides the following tools to recover your files: ● Windows recovery tools: You can use Windows Backup and Restore to recover information you have previously backed up. You can also use Windows Startup Repair to fix problems that might prevent Windows from starting correctly. ● f11 recovery tools: You can use the f11 recovery tools to recover your original hard drive image.
Using f11 recovery tools CAUTION: Using f11 completely erases hard drive contents and reformats the hard drive. All files you have created and any software installed on the computer are permanently removed. The f11 recovery tool reinstalls the operating system and HP programs and drivers that were installed at the factory. Software not installed at the factory must be reinstalled. Personal files must be restored from a backup. To recover the original hard drive image using f11, follow these steps: 1.
Using a Windows 7 operating system DVD (purchased separately) If you are unable to boot (start up) your computer and you cannot use the system repair discs you previously created (select models only), you must purchase a Windows 7 operating system DVD to reboot the computer and repair the operating system. Be sure that your most recent backup (stored on discs or on an external drive) is easily accessible. To order a Windows 7 operating system DVD, go to http://www.hp.
Backing up your information Recovery after a system failure is as complete as your most current backup. You should create your initial backup immediately after software setup. As you add new software and data files, you should continue to back up your system on a regular basis to maintain a reasonably current backup. You can back up your information to an optional external hard drive, a network drive, or discs.
Performing a recovery In case of system failure or instability, the computer provides the following tools to recover your files: ● Windows recovery tools: You can use the Backup and Restore Center to recover information you have previously backed up. You can also use Windows Startup Repair to fix problems that might prevent Windows from starting correctly. ● f11 recovery tools: You can use the f11 recovery tools to recover your original hard drive image.
Using f11 recovery tools CAUTION: Using f11 completely erases hard drive contents and reformats the hard drive. All files you have created and any software installed on the computer are permanently removed. The f11 recovery tool reinstalls the operating system and HP programs and drivers that were installed at the factory. Software not installed at the factory must be reinstalled. Personal files must be restored from a backup.
6. Select Repair your computer. 7. Follow the on-screen instructions.
8 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC, or from 220 to 240 volts AC The 3 conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased. Power cord sets for use in other countries and regions must meet the requirements of the country or region where the computer is used.
Requirements for specific countries and regions Country/region Accredited agency Applicable note number Australia EANSW 1 Austria OVE 1 Belgium CEBC 1 Canada CSA 2 Denmark DEMKO 1 Finland FIMKO 1 France UTE 1 Germany VDE 1 Italy IMQ 1 Japan METI 3 The Netherlands KEMA 1 Norway NEMKO 1 The People's Republic of China COC 5 South Korea EK 4 Sweden SEMKO 1 Switzerland SEV 1 Taiwan BSMI 4 The United Kingdom BSI 1 The United States UL 2 1.
9 Recycling Battery When a battery has reached the end of its useful life, do not dispose of the battery in general household waste. Follow the local laws and regulations in your area for computer battery disposal. Display WARNING! The backlight contains mercury. Caution must be exercised when removing and handling the backlight to avoid damaging this component and causing exposure to the mercury. CAUTION: The procedures in this chapter can result in damage to display components.
Perform the following steps: 1. Remove all screw covers (1) and screws (2) that secure the display bezel to the display assembly. 2. Lift up and out on the left and right inside edges (1) and the top and bottom inside edges (2) of the display bezel until the bezel disengages from the display assembly. 3. Remove the display bezel 3.
4. Disconnect all display panel cables (1) from the display inverter and remove the inverter 2. 5. Remove all screws (1) that secure the display panel assembly to the display enclosure. 6. Remove the display panel assembly (2) from the display enclosure. 7. Turn the display panel assembly upside down. 8. Remove all screws that secure the display panel frame to the display panel. 9. Use a sharp-edged tool to cut the tape (1) that secures the sides of the display panel to the display panel frame.
10. Remove the display panel frame (2) from the display panel. 11. Remove the screws (1) that secure the backlight cover to the display panel. 12. Lift the top edge of the backlight cover (2) and swing it outward. 13. Remove the backlight cover. 14. Turn the display panel right-side up. 15. Remove the backlight cables (1) from the clip (2) in the display panel.
16. Turn the display panel upside down. 17. Remove the backlight frame from the display panel. WARNING! The backlight contains mercury. Exercise caution when removing and handling the backlight to avoid damaging this component and causing exposure to the mercury. 18. Remove the backlight from the backlight frame. 19. Disconnect the display cable (1) from the LCD panel. 20. Remove the screws (2) that secure the LCD panel to the display rear panel. 21. Release the LCD panel (3) from the display rear panel.
22. Release the tape (4) that secures the LCD panel to the display rear panel. 23. Remove the LCD panel. 24. Recycle the LCD panel and backlight.
Index A AC adapter, spare part number 28, 30 ambient light sensor board, spare part number 25 ambient light sensor, identifying 14 antennas disconnecting 56, 59 spare part number 31 audio in (microphone) jack, identifying 12 audio, product description 2 audio-out (headphone) jack, identifying 12 B base enclosure removal 66 spare part number 66 base enclosure, spare part number 21, 31 battery removal 41 spare part number 23, 30, 41 battery bay 16 battery light 11 battery release latch 16 Bluetooth module rem
function button board removal 74 spare part number 74 function button board, spare part number 21, 31 function keys, identifying 10 function LED board, spare part number 31 G graphics, product description grounding equipment and methods 38 1 H hard drive precautions 35 product description 2 removal 60 spare part number 22, 30, 60 specifications 92 headphone (audio-out) jack 12 heat sink removal 44 spare part number 31, 44 hinge covers, spare part number 31 hinge, spare part number 24, 31 HP QuickWeb light
Ethernet 2 external media cards 3 graphics 1 hard drives 2 internal storage 2 keyboard 3 memory module 1 microphone 2 modem 2 operating system 4 optical drives 2 pointing devices 3 ports 3 power requirements 3 processors 1 product name 1 security 4 solid-state drive 2 video 2 wireless 2 product name 1 Q QuickWeb button, identifying 9 R removal/replacement preliminaries 34 procedures 39 RJ-11 (modem) jack, identifying 13 RJ-45 (network) jack, identifying 13 RTC battery removal 65 spare part number 21, 32, 65
