Manual
Table Of Contents
- HP StoreEver Tape Libraries Failover User Guide
- Contents
- 1 Overview
- 2 Enabling basic path failover
- 3 Installing advanced path failover
- 4 Preparing the switches and hosts for failover
- 5 Configuring failover for the HP StoreEver ESL G3 Tape Libraries
- 6 Configuring failover for HP StoreEver MSL6840 Tape Libraries
- 7 Configuring failover for other HP StoreEver MSL Tape Libraries
- 8 Installing and using Windows advanced path failover drivers
- 9 Installing and using Linux advanced path failover drivers
- 10 Installing and using HP-UX advanced path failover drivers
- 11 Troubleshooting failover operation
- 12 Advanced troubleshooting techniques
- 13 Support and other resources
- A Data Protector device discovery with advanced path failover
- Index
13 Support and other resources
HP technical support
Telephone numbers for worldwide technical support are listed on the HP support website:
www.hp.com/support.
Collect the following information before calling:
• Technical support registration number (if applicable)
• Product serial numbers
• Product model names and numbers
• Error messages
• Operating system type and revision level
• Detailed questions
• An L&TT Support Ticket, which can be downloaded to a USB drive from the front panel or
downloaded to a file with the remote management interface.
For continuous quality improvement, calls may be recorded or monitored.
HP websites
For additional information, see the following HP websites:
• www.hp.com — HP corporate website
• www.hp.com/go/storage — HP storage products
• www.hp.com/go/ebs — compatibility information
• www.hp.com/support — HP Support website
• www.hp.com/support/mslg3tstree — interactive troubleshooting tool
• www.docs.hp.com — documentation about HP products
• www.hp.com/support/tapetools — HP Library & Tape Tools diagnostic software
The Fibre Channel specifications, including the specifications for NPIV, are maintained by the
INCITS/T11 Committee. See http://www.t11.org.
Copies of the Fibre Channel specifications are available from the INCITS store. See http://
www.incits.org.
Typographic conventions
Table 10 Document conventions
ElementConvention
Cross-reference links and e-mail addressesBlue text: Table 10 (page 64)
Website addressesBlue, underlined text: www.hp.com
Bold text
• Keys that are pressed
• Text entered into a GUI element, such as a box
• GUI elements that are clicked or selected, such as menu and
list items, buttons, tabs, and check boxes
Text emphasisItalic text
64 Support and other resources