User Guide
© Copyright 2014 Hewlett-Packard Development Company, L.P. Bluetooth is a trademark owned by its proprietor and used by Hewlett-Packard Company under license. Intel is a trademark of Intel Corporation in the U.S. and other countries. Microsoft and Windows are U.S. registered trademarks of the Microsoft group of companies. The information contained herein is subject to change without notice.
Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
iv Safety warning notice
Processor configuration setting (select models only) IMPORTANT: Select computer models are configured with an Intel® Pentium® N35xx series or a Celeron® N28xx/N29xx series processor and a Windows® operating system. Do not change the processor configuration setting in msconfig.exe from 4 or 2 processors to 1 processor. If you do so, your computer will not restart. You will have to perform a factory reset to restore the original settings.
vi Processor configuration setting (select models only)
Table of contents 1 Starting right ...................................................................................................................................................... 1 Visit the HP Apps Store ........................................................................................................................ 1 Best practices ....................................................................................................................................... 1 Fun things to do .......
Connecting to a wired network (select models only) .......................................................................... 22 Connecting to a local area network (LAN) ......................................................................... 22 4 Enjoying entertainment features ..................................................................................................................... 23 Multimedia features ..........................................................................................
Finding battery information ................................................................................................ 42 Conserving battery power .................................................................................................. 43 Identifying low battery levels .............................................................................................. 43 Resolving a low battery level .............................................................................................
Determining the BIOS version ........................................................................................... 56 Downloading a BIOS update ............................................................................................. 57 Using HP PC Hardware Diagnostics (UEFI) ...................................................................................... 58 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device ...............................
1 Starting right This computer is a powerful tool designed to enhance your work and entertainment. Read this chapter to learn about best practices after you set up your computer, fun things to do with your computer, and where to find additional HP resources. Visit the HP Apps Store The HP Apps Store offers a wide choice of popular games, entertainment and music apps, productivity apps, and apps exclusive to HP that you can download to the Start screen.
2 ● You know that you can create a powerful presentation with Microsoft® applications. But did you know you can also connect to a projector to share your ideas with a group? See Connecting video devices by using an HDMI cable on page 27. ● Use the TouchPad and the new Windows® touch gestures for smooth control of images and pages of text. See Using the TouchPad and gestures on page 29.
More HP resources You have already used Setup Instructions to turn on the computer and locate this guide. To locate resources that provide product details, how-to information, and more, use this table. Resource Contents Setup Instructions ● Overview of computer setup and features Help and Support ● A broad range of how-to information and troubleshooting tips Worldwide support ● Online chat with an HP technician To get support in your language, go to http://welcome.hp.
Resource Contents From the Windows desktop, click the question mark icon in the notification area, at the far right of the taskbar. 2. Select My computer, and then select Warranty and services. – or – Go to http://www.hp.com/go/orderdocuments. *You can find the expressly provided HP Limited Warranty applicable to your product located with the user guides on your computer and/or on the CD/DVD provided in the box. In some countries/regions, HP may provide a printed HP Limited Warranty in the box.
2 Getting to know your computer Finding your hardware and software information Locating hardware To find out what hardware is installed on your computer: 1. From the Start screen, type control panel, and then select Control Panel. 2. Select System and Security, select System, and then click Device Manager in the left column. A list displays all the devices installed on your computer. To find out information about system hardware components and the system BIOS version number, press fn+esc.
Right side Component (1) (2) Description Power light Audio-out (headphone)/Audio-in (microphone) jack ● On: The computer is on. ● Blinking: The computer is in the Sleep state, a powersaving state. The computer shuts off power to the display and other unneeded components. ● Off: The computer is off or in Hibernation. Hibernation is a power-saving state that uses the least amount of power. Connects optional powered stereo speakers, headphones, earbuds, a headset, or a television audio cable.
Left side Component (1) Description Security cable slot Attaches an optional security cable to the computer. NOTE: The security cable is designed to act as a deterrent, but it may not prevent the computer from being mishandled or stolen. (2) Power connector Connects an AC adapter. (3) AC adapter light ● White: The AC adapter is connected and the battery is charged. ● Amber: The AC adapter is connected and the battery is charging. ● Off: The computer is using battery power.
Display Component Description (1) WLAN antennas (2)* Send and receive wireless signals. (2) WWAN antennas (2)* Send and receive wireless signals. (3) Internal microphones Record sound. (4) Webcam light On: The webcam is in use. (5) Webcam Records video and captures photographs. Some models allow you to video conference and chat online using streaming video. To use the webcam, from the Start screen, type camera, and then select Camera from the list of applications.
Top Touchpad Component Description (1) Reads your finger gestures to move the pointer or activate items on the screen. TouchPad zone NOTE: The TouchPad also supports edge-swipe gestures. For more information, see Edge swipes on page 35. (2) Left TouchPad button Functions like the left button on an external mouse. (3) Right TouchPad button Functions like the right button on an external mouse.
Lights Component (1) 10 Description Power light ● On: The computer is on. ● Blinking: The computer is in the Sleep state, a powersaving state. The computer shuts off power to the display and other unneeded components. ● Off: The computer is off or in Hibernation. Hibernation is a power-saving state that uses the least amount of power. (2) Caps lock light ● On: Caps lock is on, which switches the keys to all capital letters. (3) Mute light ● Amber: Computer sound is off.
Buttons Component Description (1) ● When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep. ● When the computer is in Hibernation, press the button briefly to exit Hibernation. Power button CAUTION: Pressing and holding down the power button will result in the loss of unsaved information.
Keys Component Description (1) esc key Displays system information when pressed in combination with the fn key. (2) fn key Executes frequently used system functions when pressed in combination with the esc key, or on select models, the spacebar. (3) Windows key Returns you to the Start screen from an open app or the Windows desktop. NOTE: Pressing the Windows key again will return you to the previous screen. (4) Action keys Execute frequently used system functions.
Bottom Component Description (1) Produce sound.
Labels The labels affixed to the computer provide information you may need when you troubleshoot system problems or travel internationally with the computer. IMPORTANT: All labels described in this section will be affixed to the bottom of the computer. ● Service label—Provides important information to identify your computer. When contacting support, you will probably be asked for the serial number, and possibly for the product number or the model number. Locate these numbers before you contact support.
Component ● (4) Warranty period (5) Model number (select models only) Microsoft Certificate of Authenticity label (select models only prior to Windows 8)—Contains the Windows Product Key. You may need the Product Key to update or troubleshoot the operating system. HP platforms preinstalled with Windows 8 or Windows 8.1 do not have the physical label, but have a Digital Product Key electronically installed.
3 Connecting to a network Your computer can travel with you wherever you go. But even at home, you can explore the globe and access information from millions of websites using your computer and a wired or wireless network connection. This chapter will help you get connected to that world. Connecting to a wireless network Wireless technology transfers data across radio waves instead of wires.
Using operating system controls The Network and Sharing Center allows you to set up a connection or network, connect to a network, and diagnose and repair network problems. To use operating system controls: 1. From the Start screen, type control panel, and then select Control Panel. 2. Select Network and Internet, and then select Network and Sharing Center. For more information, from the Start screen, type help, and then select Help and Support.
Using an Internet service provider When you are setting up Internet access in your home, you must establish an account with an Internet service provider (ISP). To purchase Internet service and a modem, contact a local ISP. The ISP will help set up the modem, install a network cable to connect your wireless router to the modem, and test the Internet service. NOTE: Your ISP will give you a user ID and a password to use for Internet access. Record this information and store it in a safe place.
Protecting your WLAN When you set up a WLAN or access an existing WLAN, always enable security features to protect your network from unauthorized access. WLANs in public areas (hotspots) like coffee shops and airports may not provide any security. If you are concerned about the security of your computer when connected to a hotspot, limit your network activities to email that is not confidential and basic Internet surfing.
Using HP Mobile Broadband (select models only) HP Mobile Broadband enables your computer to use WWANs to access the Internet from more places and over larger areas than it can by using WLANs. Using HP Mobile Broadband requires a network service provider (called a mobile network operator), which in most cases is a cellular phone network operator. Coverage for HP Mobile Broadband is similar to cellular phone voice coverage.
Inserting and removing a SIM CAUTION: To prevent damage to the connectors, use minimal force when inserting a SIM. To insert a SIM, follow these steps: 1. Shut down the computer. 2. Close the display. 3. Disconnect all external devices connected to the computer. 4. Unplug the power cord from the AC outlet. 5. Turn the computer so that the left side is facing toward you. 6. Open the SIM card tray.. 7.
Using Bluetooth wireless devices (select models only) A Bluetooth device provides short-range wireless communications that replace the physical cable connections that traditionally link electronic devices such as the following: ● Computers (desktop, notebook, PDA) ● Phones (cellular, cordless, smart phone) ● Imaging devices (printer, camera) ● Audio devices (headset, speakers) ● Mouse Bluetooth devices provide peer-to-peer capability that allows you to set up a PAN of Bluetooth devices.
4 Enjoying entertainment features Use your HP computer as an entertainment hub to socialize via the webcam, enjoy and manage your music, and download and watch movies. Or, to make your computer an even more powerful entertainment center, connect external devices like a monitor, projector, or TV, or speakers and headphones. Multimedia features Here are some of the entertainment features on your computer. Component Description (1) Internal microphones (2) Record sound.
Component Description (5) USB 3.0 ports Each USB 3.0 port connects an optional USB device, such as a keyboard, mouse, external drive, printer, scanner or USB hub. (6) USB 2.0 port Connects an optional USB device, such as a keyboard, mouse, external drive, printer, scanner or USB hub. (7) Audio-out (headphone)/Audio-in (microphone) jack Connects optional powered stereo speakers, headphones, earbuds, a headset, or a television audio cable. Also connects an optional headset microphone.
Using the webcam The computer has an integrated webcam that records video and captures photographs. Some models may allow you to video conference and chat online using streaming video. ▲ To start the webcam, from the Start screen, type camera, and then select Camera from the list of applications. For details about using the webcam, go to Help and Support. From the Start screen, type help, and then select Help and Support.
Testing your audio features To check the audio functions on your computer, follow these steps: 1. From the Start screen, type control panel, and then select Control Panel. 2. Select Hardware and Sound, and then select Sound. 3. When the Sound window opens, select the Sounds tab. Under Program Events, select any sound event, such as a beep or alarm, and then click Test. You should hear sound through the speakers or through connected headphones.
Connecting video devices by using an HDMI cable NOTE: To connect an HDMI device to your computer, you need an HDMI cable, sold separately. To see the computer screen image on a high-definition TV or monitor, connect the high-definition device according to the following instructions. 1. Connect one end of the HDMI cable to the HDMI port on the computer. 2. Connect the other end of the cable to the high-definition TV or monitor. 3.
Setting up HDMI audio HDMI is the only video interface that supports high-definition video and audio. After you connect an HDMI TV to the computer, you can then turn on HDMI audio by following these steps: 1. From the Windows desktop, right-click the Speakers icon in the notification area, at the far right of the taskbar, and then select Playback devices. 2. On the Playback tab, select the name of the digital output device. 3. Click Set Default, and then click OK.
5 Navigating the screen You can navigate the computer screen in the following ways: ● Touch gestures ● Keyboard and mouse Touch gestures can be used on your computer's TouchPad or on a touch screen (select models only). NOTE: An external USB mouse (purchased separately) can be connected to one of the USB ports on the computer. Select computer models have special action keys or hot key functions on the keyboard to perform routine tasks. Some computer models may also have an integrated numeric keypad.
Tapping To make an on-screen selection, use the tap function on the TouchPad. ● 30 Point to an item on the screen, and then tap one finger on the TouchPad zone to make a selection. Double-tap an item to open it.
Scrolling Scrolling is useful for moving up, down, or sideways on a page or image. ● Place two fingers slightly apart on the TouchPad zone and then drag them up, down, left, or right.
2-finger pinch zoom 2-finger pinch zoom allows you to zoom out or in on images or text. 32 ● Zoom out by placing two fingers apart on the TouchPad zone and then moving your fingers together. ● Zoom in by placing two fingers together on the TouchPad zone and then moving your fingers apart.
2-finger click 2-finger click allows you to make menu selections for an object on the screen. NOTE: ● Using 2-finger click is the same action as using right-click with the mouse. Place two fingers on the TouchPad zone and press down to open the options menu for the selected object.
Rotating (select models only) Rotating allows you to turn items such as photos. ● Place two separated fingers on the TouchPad zone. Move both fingers in an arching motion while maintaining uniform separation. A clockwise arching motion initiates a right rotation and a counter-clockwise motion initiates a left rotation. NOTE: Rotate is intended for specific apps where you can manipulate an object or image. Rotate may not be functional for all apps.
Edge swipes Edge swipes allow you to perform tasks such as changing settings and finding or using apps. Display and select a charm With the charms, you can search, share, start apps, access devices, or change settings. 1. With your finger, swipe from the right side of the TouchPad. 2. Scroll up or down to switch between the charms, and then select the charm you want to open.
Display the Customize icon The top-edge swipe allows you to display the Customize icon at the bottom of the Start screen. Customize allows you to move, resize, pin and unpin apps. IMPORTANT: When an app is active, the top-edge gesture varies depending on the app. ● 36 Swipe your finger gently from the top edge of the TouchPad zone to reveal the Customize icon.
Switch between open apps The left-edge swipe accesses your recently opened apps so that you can switch between them quickly. ● Swipe your finger gently from the left edge of the TouchPad.
Using the keyboard and mouse The keyboard and optional mouse (purchased separately) allow you to type, select items, scroll and to perform the same functions as you do using touch gestures. The keyboard also allows you to use action keys and hot keys to perform specific functions. TIP: The Windows key on the keyboard allows you to quickly return to the Start screen from an open app or the Windows desktop. Pressing the Windows key again will return you to the previous screen.
Icon Key Description f7 Decreases speaker volume incrementally as long as you hold down the key. f8 Increases speaker volume incrementally as long as you hold down the key. f9 Plays the previous track of an audio CD or the previous section of a DVD or a BD. f10 Begins, pauses, or resumes playback of an audio CD, a DVD, or a BD. f11 Plays the next track of an audio CD or the next section of a DVD or a BD. f12 Turns the Airplane mode and wireless feature on or off.
6 Managing power Your computer can operate on either battery power or external power. When the computer is running on battery power only and an AC power source is not available to charge the battery, it is important to monitor and conserve the battery charge. Your computer supports an optimal power plan to manage how your computer uses and conserves power so that computer performance is balanced with power conservation.
Manually initiating and exiting Sleep You can initiate Sleep in any of the following ways: ● Close the display. ● From the Start screen, point to the upper-right or lower-right corner of the screen to reveal the charms. Click Settings, click the Power icon, and then click Sleep. To exit Sleep: ● Briefly press the power button. ● If the display is closed, open the display. ● Press a key on the keyboard. ● Tap or swipe the TouchPad.
Using the power meter and power settings The power meter is located on the Windows desktop. The power meter allows you to quickly access power settings and view the remaining battery charge. ● To reveal the percentage of remaining battery charge and the current power plan, on the Windows desktop, point over the power meter icon. ● To use Power Options, click the power meter icon and select an item from the list. From the Start screen, you can also type power options, and then select Power Options.
Conserving battery power Tips for conserving battery power and maximizing battery life: ● Lower the brightness on the display. ● Select the Power saver setting in Power Options. ● Turn off wireless devices when you are not using them. ● Disconnect unused external devices that are not plugged into an external power source, such as an external hard drive connected to a USB port. ● Stop, disable, or remove any external media cards that you are not using.
Running on external AC power For information about connecting to AC power, refer to the Setup Instructions poster provided in the computer box. The computer does not use battery power when the computer is connected to AC external power with an approved AC adapter or an optional docking/expansion device. WARNING! To reduce potential safety issues, use only the AC adapter provided with the computer, a replacement AC adapter provided by HP, or a compatible AC adapter purchased from HP.
Troubleshooting power problems Test the AC adapter if the computer exhibits any of the following symptoms when it is connected to AC power: ● The computer does not turn on. ● The display does not turn on. ● The power lights are off. To test the AC adapter: 1. Shut down the computer. 2. Connect the AC adapter to the computer, and then plug it into an AC outlet. 3. Turn on the computer. ● If the power lights turn on, the AC adapter is working properly.
Shutting down (turning off) the computer CAUTION: Unsaved information is lost when the computer shuts down. Be sure to save your work before shutting down the computer. The Shut down command closes all open programs, including the operating system, and then turns off the display and computer.
7 Maintaining your computer It is important to perform regular maintenance to keep your computer in optimal condition by using tools like Disk Defragmenter and Disk Cleanup. This chapter also includes ways to update programs and drivers, steps to clean the computer, and tips for traveling with (or shipping) the computer. Improving performance You can improve the performance of your computer by performing regular maintenance tasks with tools such as Disk Defragmenter and Disk Cleanup.
Updating programs and drivers HP recommends that you update your programs and drivers on a regular basis. Updates can resolve issues and bring new features and options to your computer. For example, older graphics components might not work well with the most recent gaming software. Without the latest driver, you would not be getting the most out of your equipment. Go to http://www.hp.com/support to download the latest versions of HP programs and drivers.
Cleaning the display (All-in-Ones or Notebooks) Gently wipe the display using a soft, lint-free cloth moistened with an alcohol-free glass cleaner. Be sure that the display is dry before closing the display. Cleaning the sides or cover To clean the sides or cover, use a soft microfiber cloth or chamois moistened with one of the cleaning solutions listed previously or use an acceptable disposable wipe. NOTE: debris.
Traveling with or shipping your computer If you have to travel with or ship your computer, here are some tips to keep in mind to keep your equipment safe. ● Prepare the computer for traveling or shipping: ◦ Back up your information to an external drive. ◦ Remove all discs and all external media cards, such as memory cards. ◦ Turn off and then disconnect all external devices. ◦ Shut down the computer. ● Take along a backup of your information. Keep the backup separate from the computer.
8 Securing your computer and information Computer security is essential for protecting the confidentiality, integrity, and availability of your information. Standard security solutions provided by the Windows operating system, HP applications, the non-Windows Setup Utility (BIOS), and other third-party software can help protect your computer from a variety of risks, such as viruses, worms, and other types of malicious code.
Setting Windows passwords Password Function User password Protects access to a Windows user account. Administrator password Protects administrator-level access to computer contents. NOTE: This password cannot be used to access Setup Utility (BIOS) contents. Setting Setup Utility (BIOS) passwords Password Function Administrator password ● Must be entered each time you access Setup Utility (BIOS). ● If you forget your administrator password, you cannot access Setup Utility (BIOS).
Using Internet security software When you use your computer to access email, a network, or the Internet, you potentially expose your computer to computer viruses, spyware, and other online threats. To help protect your computer, Internet security software that includes antivirus and firewall features may be preinstalled on your computer as a trial offer. To provide ongoing protection against newly discovered viruses and other security risks, security software must be kept up to date.
Installing HP and third-party software updates HP recommends that you regularly update the software and drivers that were originally installed on your computer. To download the latest versions, go to http://www.hp.com/support. At this location, you can also register to receive automatic update notifications when they become available. If you have installed third-party software after you purchased your computer, regularly update the software.
Using an optional security cable lock A security cable lock, which is purchased separately, is designed to act as a deterrent, but it may not prevent the computer from being mishandled or stolen. Security cable locks are only one of several methods that should be employed as part of a complete security solution to help maximize theft protection. The security cable slot on your computer may look slightly different from the illustration in this section.
9 Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI) Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Setup Utility (BIOS) includes settings for the types of devices installed, the startup sequence of the computer, and the amount of system and extended memory.
Downloading a BIOS update CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and install a BIOS update only when the computer is connected to reliable external power using the AC adapter. Do not download or install a BIOS update while the computer is running on battery power, docked in an optional docking device, or connected to an optional power source.
Using HP PC Hardware Diagnostics (UEFI) HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs outside the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other software components. To start HP PC Hardware Diagnostics UEFI: 1. Turn on or restart the computer, quickly press esc, and then press f2.
10 Backing up, restoring, and recovering This chapter provides information about the following processes: ● Creating recovery media and backups ● Restoring and recovering your system Creating recovery media and backups 1. After you successfully set up the computer, create HP Recovery media. This step creates a backup of the HP Recovery partition on the computer. The backup can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced.
● Windows offers several options for restoring from backup, refreshing the computer, and resetting the computer to its original state. For more information and steps, see Help and Support. From the Start screen, type help, and then select Help and Support. ● If you want to recover the computer's original factory partitioning and content, you can choose the System Recovery option from the HP Recovery partition (select models only) or use the HP Recovery media that you have created.
Using the HP Recovery partition (select models only) The HP Recovery partition (select models only) allows you to perform a system recovery without the need for recovery discs or a recovery USB flash drive. This type of recovery can only be used if the hard drive is still working. To start HP Recovery Manager from the HP Recovery partition: IMPORTANT: For tablets, connect to the keyboard dock before beginning these steps (select models only). 1. Press f11 while the computer boots.
11 Specifications Input power The power information in this section may be helpful if you plan to travel internationally with the computer. The computer operates on DC power, which can be supplied by an AC or a DC power source. The AC power source must be rated at 100–240 V, 50–60 Hz. Although the computer can be powered from a standalone DC power source, it should be powered only with an AC adapter or a DC power source supplied and approved by HP for use with this computer.
12 Electrostatic Discharge Electrostatic discharge is the release of static electricity when two objects come into contact—for example, the shock you receive when you walk across the carpet and touch a metal door knob. A discharge of static electricity from fingers or other electrostatic conductors may damage electronic components.
Index Symbols/Numerics 2-finger pinch zoom TouchPad gesture 32 A AC adapter 7 AC adapter, testing 45 action keys decrease screen brightness 38 Help and Support 38 identifying 12 increase screen brightness 38 next track or section 39 play, pause, resume 39 previous track or section 39 switch screen image 38 volume down 39 volume mute 38 volume up 39 wireless 39 airport security devices 47 antenna, WLAN 8 antivirus software, using 53 audio features, testing 26 audio-out (headphone)/audio-in (microphone) jack
K keyboard hot keys, identifying keys action 12 esc 12 fn 12 Windows 12 L labels Bluetooth 15 Microsoft Certificate of Authenticity 15 regulatory 15 serial number 14 service 14 wireless certification 15 WLAN 15 LAN, connecting 22 Left TouchPad button, identifying 9 lights AC adapter 7 caps lock 10 mute 10 power 6, 10 low battery level 43 M maintenance Disk Cleanup 47 memory card reader, identifying 7, 24 memory card, identifying 7 minimized image creating 60 minimized image recovery 61 Miracast 28 mouse, ex
Windows File History 60 restoring files 60 system restore point 59 Windows key, identifying 12 Windows passwords 52 Wireless Assistant software 16 wireless button 16 wireless certification label 15 wireless controls button 16 operating system 16 Wireless Assistant software 16 wireless light 16 wireless network (WLAN) connecting 19 corporate WLAN connection 19 equipment needed 18 functional range 19 public WLAN connection 19 security 19 using 17 wireless network, securing 54 WLAN antenna, identifying 8 WLAN
