HP SureStore E Tape Library Model 12/140 User’s Guide Edition 2 Part Number: C9179-90000 December 2000 Printed in USA © Copyright 2000 Hewlett-Packard Company © Copyright 2000 by Crossroads Systems, Inc. All rights reserved.
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Printing History New editions of this manual incorporate all material updated since the previous edition. The manual printing date and part number indicate the current edition. The printing date changes when a new edition is printed. (Minor corrections and updates incorporated at reprint do not change this date.) Edition 1: June 2000: C9170-90000 Initial printing. Edition 2: December 2000: C9179-90000 Added the reader comment sheet, and drive and media information for DLT and Ultrium.
Typographical Conventions and Terms Keycap: Menu choices and screens on the library. [Soft Key]: Soft keys to press on the library. Computer Output Host and SCSI commands. This table format indicates the menus you need to enter on the library front panel: Main Menu -> Operations -> Drive and Tape Operations WARNING Warnings call attention to a procedure or practice that could result in personal injury if not correctly performed.
In This Manual Chapter 1 Getting Started: Describes library components, installation and post-installation tasks, and moving or shipping the library. Chapter 2 Library Operations: Describes the front panel menu structure, menu trees, and drive and tape operations. Chapter 3 Library Administration: Describes configuration options, diagnostic tests, and retrieving information about the library.
Contents 1. Getting Started Chapter Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2 Library Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3 Identifying Product Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-4 Installing the Library (for Authorized Service Personnel only) . . . . . . . . . . . . . . . . . . .
Contents Maintaining Tape Cartridges. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-10 Accessing Tapes in the Library . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-11 Magazine Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-11 Mailslot Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Contents 4. Understanding Errors and Troubleshooting Chapter Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-2 Troubleshooting Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-3 Understanding Error Types . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-4 Understanding Error States . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Contents Using HP Library & Tape Tools (Windows only). . . . . . . . . . . . . . . . . . . . . . . . . . 4-63 Using Support Tools Manager (HP-UX and MPE/iX only) . . . . . . . . . . . . . . . . . . 4-63 Using a Firmware Upgrade Tape (drive firmware only). . . . . . . . . . . . . . . . . . . . . . 4-64 A. Technical Specifications Appendix Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .A-2 Environmental Specifications . . . . . . . . . . . .
Contents Hubs and Switches . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .C-9 Zoning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .C-11 Advantages of Fibre Channel. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .C-12 Distributed Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Contents Troubleshooting HP Ultrium Drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Rewinding/Removing a Stuck Tape . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Ultrium Cleaning Issues. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . LTO-Cartridge Memory (LTO-CM) Issues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Tables Table 1-1. Supplied Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-4 Table 1-2. Location Criteria . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-6 Table 1-3. Library Back Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-12 Table 1-4. SCSI Cable Connections (Model 12/140) . . . . . . . . . . . . . . . . . . . . . . . . . 1-15 Table 1-5.
Tables Table A-1. Environmental Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .A-3 Table A-2. Common Library Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .A-4 Table A-3. Unique Library Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .A-5 Table A-4. SCSI Cable Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .A-7 Table A-5. Fibre Channel Cable Specifications . . . . . . .
Figures Figure 1-1. Front and Rear Views of the Library . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3 Figure 1-2. Library Cabinet Hole Pattern . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-8 Figure 1-3. Attaching the Pallet Shipping Brackets for Mounting . . . . . . . . . . . . . . 1-9 Figure 1-4. Fibre Channel Cabling Alternatives . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-16 Figure 1-5. Fibre Channel GBIC Connections . . . . . . . . . . . . . . . . . . . .
Figures xvi
Getting Started 1 Getting Started Chapter 1 1-1
Getting Started Chapter Overview Chapter Overview This chapter describes the following: • Library Overview • Identifying Product Components • Installing the Library (for Authorized Service Personnel only) • Configuring the Host System • Identifying the Post-Installation Tasks • Moving or Shipping the Library 1-2 Chapter 1
Library Overview Figure 1-1 identifies the locations and names of the library’s major components.
Getting Started Identifying Product Components Identifying Product Components The components listed in Table 1-1 may be supplied with the library, depending on the library configuration. NOTE Visit www.hp.com/support/tapelibrary for additional information, including access to the HP Library & Tape Tools diagnostic utility and compatibility information for backup software.
Installing the Library (for Authorized Service Personnel only) NOTE The power cord is factory installed. Libraries that are shipped to Argentina, Brazil, Chile, China, Hong Kong, Israel, Laos, Paraguay, Peru, Philippines, Singapore, and Thailand will have a stripped power cord. The appropriate connector must be installed by an electrician. Installation Overview Below are the steps involved in setting up the library. These steps are explained in more detail on the following pages. • Choose a location.
Getting Started Installing the Library (for Authorized Service Personnel only) Choosing a Location Choose a location that meets the criteria listed in Table 1-2. For additional specifications, refer to Appendix A or the product information labels located on the back of the library. NOTE Locate the AC outlet near the library. The AC power cord is this product’s main AC disconnect device and must be easily accessible at all times.
Table 1-2 Location Criteria Air quality Minimal sources of particulate contamination. Avoid areas near frequently used doors and walkways, stacks of supplies that collect dust, and smoke-filled rooms. CAUTION: Excessive dust and debris can damage tapes and tape drives. Humidity 20-80% RH Clearance Back Minimum of 55.88 cm (22 inches) Front Minimum of 190.5 cm (75 inches) Sides Minimum of 5.08 cm (2 inches) Floor rating A fully loaded library can weigh up to 385.48 kg (850 lbs).
Getting Started Installing the Library (for Authorized Service Personnel only) Setting Up the Library 1. Carefully move the library to the installation location (see “Choosing a Location” on page 1-6). 2. Lower the library’s leveler feet using a 1/2-inch open-end wrench. 3. Secure the library to the floor (optional). Figure 1-2 illustrates the library cabinet hole pattern for attaching floor mounting brackets. The pattern is repeated on the front and rear of the cabinet base.
4. You can use the pallet shipping brackets that previously secured the library to the pallet to mount the library to the floor (see Figure 1-3). These brackets may have been stored with the library packaging materials. • Use a 7/16 socket wrench to attach the two bolts that secure each bracket to the library. • Use a 9/16 socket wrench to attach the two bolts that secure each bracket to the floor.
Getting Started Installing the Library (for Authorized Service Personnel only) Preparing the Host for Installation NOTE Ensure that you have a host bus adapter card that is compatible with the library. Install the SCSI host bus adapter card(s) and compatible driver(s). Refer to the host computer user manual and host bus adapter card instructions, and follow these general steps: 1. When the host is powered on, install software and/or driver(s) into the host that are compatible with the library. 2.
Connecting and Powering on the Library This section includes information and illustrations for the following: • Library back panel • SCSI cable connections • Fibre Channel cable connections The figures in this section depict library Model 12/140. The number of drives and cards will vary, depending on the model. NOTE The power cord is factory installed.
Getting Started Installing the Library (for Authorized Service Personnel only) Table 1-3 Library Back Panel 1 Vacant slot 2 Remote management card 3 Library controller card 4 Fibre Channel interface (optional) 5 Slave controller card 6 Library expansion card 7 Empty drive bay 8 Power supply (standard or redundant) 9 Product information labels 1-12 Chapter 1
SCSI Cable Connections NOTE Refer to “Fibre Channel Cable Connections” on page 1-16 if the library is configured with Fibre Channel. This section illustrates a standard SCSI configuration that produces a high level of data storage performance (one SCSI host bus adapter for each drive in the library, with the library controller daisy-chained to the first drive). HP supports up to two drives per SCSI host bus adapter, but recommends only one drive per bus.
Getting Started Installing the Library (for Authorized Service Personnel only) WARNING Note the high leakage label on the back of the library before connecting power to the library. NOTE The AC power cord is the library’s main AC disconnect device and must be easily accessible at all times. 7. Connect the power cord from the power distribution unit to a dedicated, grounded power receptacle. 8. Power on the library.
Table 1-4 SCSI Cable Connections (Model 12/140) 1 Host (user configured) 2 Remote management card LAN connection 3 Appropriate 68-pin SCSI terminator 4 SCSI cable from the library controller card to drive 1 5 Host SCSI cable to drive 1 6 Host SCSI cable to drive 2 7 Host SCSI cable to drive 4 8 Host SCSI cable to drive 3 9 Host SCSI cable to drive 6 10 Host SCSI cable to drive 5 11 Host SCSI cable to drive 8 12 Host SCSI cable to drive 7 13 Host SCSI cable to drive 10 14 Host SC
Getting Started Installing the Library (for Authorized Service Personnel only) Fibre Channel Cable Connections NOTE If you are not familiar with Fibre Channel technology, refer to Appendix C for an overview. There are several Fibre Channel cabling options. Figure 1-4 provides an overview. NOTE When using hubs or switches, consult the user documentation for those products. For detailed information on HP supported topologies, refer to the SAN Solution Installation Guide available from www.hp.
The following steps illustrate a Fibre Channel connection between the host, hub or switch, and library. Refer to Table 1-5 on page 1-20 and Figure 1-6 on page 1-21, and connect the library as follows: 1. Ensure that the library and host are inactive, and the library is disconnected from the host. 2. Ensure that the required host software has been installed. 3. Power off the host, hub, or switch. If the host is connected to a network, check with the system administrator before turning off power. 4.
Getting Started Installing the Library (for Authorized Service Personnel only) Figure 1-5 Fibre Channel GBIC Connections NOTE Your Fibre Channel interface type (standard or high performance) is dependent on the drive technology in your library. To identify your Fibre Channel interface, see page 4-24 and page 4-25 for descriptions. CAUTION The Fibre Channel printed circuit boards contain a laser system (GBIC or GLM module) that is classified as a “Class-I Laser Product” under a U.S.
WARNING Note the high leakage label on the back of the library before connecting power to the library. NOTE The AC power cord is the library’s main AC disconnect device and must be easily accessible at all times. 7. Connect the power cord from the power distribution unit to a grounded power receptacle, and power on the library. The power (standby) switch is recessed and on the lowest level on the front of the library.
Getting Started Installing the Library (for Authorized Service Personnel only) Table 1-5 Fibre Channel Connections (Model 12/140) 1 Host (user configured) 2 Hub or switch 3 Remote management card LAN connection 4 Fibre Channel cable 5 SCSI cable from library controller to drive 1 6 Appropriate SCSI terminator 7 SCSI cable from bus 1 on the Fibre Channel interface to drive 1 8 SCSI cable from bus 2 on the Fibre Channel interface to drive 2 9 SCSI cable from bus 2 on the Fibre Channel inter
Figure 1-6 Fibre Channel Connections (Model 12/140) Chapter 1 1-21 Getting Started Getting Started Installing the Library (for Authorized Service Personnel only)
Getting Started Configuring the Host System Configuring the Host System Once the library is connected to a host, the Windows NT, Sun Solaris, HP-UX, and MPE/iX operating systems must be configured to recognize it. The procedures are different, depending on the host system.
2. Type “init 0” at any prompt. This will shut down all processes, and take you to the OpenBoot PROM. 3. Type “reset”. 4. At the OK prompt, type “probe-scsi-all”. Run a test backup to ensure that all components are properly configured. HP-UX Hosts To enable communication between the host and tape library, appropriate drivers must be configured into the HP-UX kernel. Table 1-6 shows which drivers are necessary for each device.
Getting Started Configuring the Host System If these drivers are already installed into the kernel, upon system boot they will automatically be associated with the hardware that they control. However, if drivers are missing, they must be installed. For more information on installing Fibre Channel drivers, refer to the HP Fibre Channel Mass Storage Adapter Service and User Manual (A3636-90002). A pass-through driver is used to manage the robotics controller.
NOTE HP C7200-8000 is used only as an example. The actual ioscan output will reflect the product number of the library you are configuring. HSC or PCI Pass-Through Driver Installation The following procedure assumes the use of a SAM terminal mode. In Xwindows (GUI) mode, use the mouse button to select an option. 1. Run SAM. 2. Select Kernel Config, and press Return. 3. Select Drivers, and press Return. 4. Select sctl.
Getting Started Configuring the Host System 2. Determine the value for by executing the following command for robotics attached to an HSC or PCI adapter: lsdev -d sctl The output resembles the following: HSC or PCI Character Block Driver Class 203 -1 sctl ctl Determine the value for using the ioscan command.
Verifying the Installation Confirm that the communications path to the robotics controller is functional: 1. Compile the SCSI I/O test program: cc /usr/contrib/src/scsi_io.c. -o/usr/contrib/bin/ scsi_io 2. Run the SCSI I/O test program, using the device file created during installation.
Getting Started Configuring the Host System MPE/iX Hosts Requirements Libraries require additional Legato NetWorker Server software that runs on either an HP Intelligent Server or an NT Server. The HP 3000 must be a Legato Networker Storage Node. Configuring the Host The example below illustrates the steps needed to configure the library on MPE/iX. NOTE This example illustrates the driver binding, but is not optimized for performance since it shows the entire library on a single differential bus.
3. Boot the system. At the MPE prompt, run sysgen and start the io section: sysgen SYSGEN version E . . . sysgen> io ** IO configurator commands ** 4. If not already configured, configure the differential card and the pseudo/target level of the SCSI path: io> io> io> io> io> io> apath apath apath apath apath apath 10/4/4 id=HP28696A 10/4/4.0 id=pseudo 10/4/4.1 id=pseudo 10/4/4.2 id=pseudo 10/4/4.3 id=pseudo 10/4/4.4 id=pseudo 5.
Getting Started Configuring the Host System b. Verify the binding for the targets (the transparent dm): io> lpath 10/4/4.0 PATH: 10/4/4.0 LDEV: ID: PSEUDO TYPE: DA PMGR: TRANSPARENT_MGR PMGRPRI: 6 LMGR: MAXIOS: 0 Repeat this step for lpath 10/4/4.1, 4.2, 4.3, and 4.4. c. Verify the binding for the robotics controller (the pass-thru driver): io> lpath 10/4/4.0.0 PATH: 10/4/4.0.
e. To configure the Storage Node on the NetWorker server, verify the ldev specifications: io> Idev 30/34 LDEV: 30 DEVNAME: OUTDEV: 0 MODE: ID: HPA4669A RSIZE: 128 DEVTYPE: MOSAR_AC PATH: 10/4/4.0.0 MPETYPE: 24 MPESUBTYPE: 4 CLASS: LDEV: 31 DEVNAME: OUTDEV: 0 MODE: ID: DLT8000 RSIZE: 128 DEVTYPE: TAPE PATH: 10/4/4.1.0 MPETYPE: 24 MPESUBTYPE: 8 CLASS: TAPE ... LDEV: 34 DEVNAME: OUTDEV: 0 MODE: ID: DLT8000 RSIZE: 128 DEVTYPE: TAPE PATH: 10/4/4.4.0 MPETYPE: 24 MPESUBTYPE: 8 CLASS: TAPE 7.
Getting Started Configuring the Host System Verifying the Connection Additional information regarding the configuration and verification of libraries is provided in the Legato NetWorker Installation Guide (MPE/iX version) for the Networker Storage Node product.
Identifying the Post-Installation Tasks After you install and configure the library, you must complete the following setup tasks from the library’s front panel: • Setting the date and time: When you first set up the library or if it has been disconnected for an extended period of time (around 8 days), you must set the library’s real-time clock. See “Setting the Date and Time” on page 3-22 for more information. • Setting the mailslot configuration: The default setting is for a one-slot mailslot.
Getting Started Moving or Shipping the Library Moving or Shipping the Library WARNING Exercise caution when moving the library. Avoid rolling the library on rough or uneven surfaces. The library should be moved with at least two people. CAUTION To avoid damage to the library, ensure that it is in an upright position at all times. Never place the library on its side.
NOTE During normal operation, changes to configurations are stored in NonVolatile (NV) RAM for eight days. All configuration settings can be permanently saved to flash memory by power cycling the library. This allows the settings to be recovered if the library is unplugged for more than eight days. If this step is not completed and the library is unplugged for more than eight days, any new settings may be lost.
Getting Started Moving or Shipping the Library b. Pull the unlocked door(s) out to access magazines and tapes. The door may also be key locked. Unlock the door if needed. c. Remove the magazine by lifting it straight up with the handle. d. To remove a tape, set the magazine on its back and grasp the top and bottom corners of the tape. Pull the tape straight out of the magazine and return the magazine to the library. 4. If shipping the library, lock the transport: a.
WARNING Before moving the library, the leveler feet must be fully raised to allow for ground clearance. Once the library is in place, the leveler feet should be fully lowered. Failure to follow these precautions could result in personal injury or damage to the library.
Getting Started Moving or Shipping the Library 7. Raise the library’s leveler feet. 8. If shipping the library, proceed to “Packing the Library for Shipping” on page 1-39. If moving the library, continue with the following: a. Using at least two people, wheel the library to its new location. b. Reconnect the library. c. Lower the leveler feet.
Packing the Library for Shipping For shipping, place the library in the original packing materials. NOTE If you no longer have the original packaging, contact your service representative to obtain new materials, or order direct from HewlettPackard. The part number for Model 12/140 packaging is C9174S. CAUTION To avoid damage to the library, ensure that it is in an upright position at all times. Never place the library on its side. 1. If the library is secured to the floor, remove the mounting brackets.
Getting Started Moving or Shipping the Library 5. Use a socket wrench to attach the front and rear pallet shipping brackets to secure the library to the shipping pallet (see Figure 1-8). Each bracket has four bolts. NOTE The rear pallet shipping bracket may already be attached to the shipping pallet since it was not necessary to remove this bracket when the library was initially unpackaged. a. Attach the two 7/16 bolts that secure each bracket to the library. b.
6. Add the packaging materials to the library (see Figure 1-9): a. Place the foam cushion onto the back of the library. b. Place the plastic bag over the library to cover it. c. Wrap the cardboard tube around the library. d. Place the cardboard cap on top of the library.
Getting Started Moving or Shipping the Library 7. Attach the four clips that secure the cardboard tube (see Figure 1-10). 8. Raise the ramp toward the library. Attach four vertical banding straps to secure the ramp to the library, and the library to the shipping pallet (see Figure 1-10). Figure 1-10 Attaching the Clips and Banding Straps NOTE The dimensions of a packaged library are approximately 218 x 114 x 122 cm (86 x 45 x 48 in).
Library Operations 2 Library Operations Chapter 2 2-1
Library Operations Chapter Overview Chapter Overview This chapter describes the following: • Front Panel Overview • Understanding the Menu Structure • Using Tapes • Accessing Tapes in the Library • Drive and Tape Operations 2-2 Chapter 2
Library Operations Front Panel Overview Front Panel Overview • Green = library is ready and idle • Flashing Green = library or drive is active • Amber = library is partially available and idle (see page 4-8) • Flashing Amber = library failed (see page 4-13) Figure 2-1 Library Front Panel 1 Door with lock 5 Soft keys 2 Door with lock 6 LED bar 3 Front panel display 7 Power (standby) switch 4 Viewing window Chapter 2 2-3 Library Operations The front panel is the local control device for t
Library Operations Front Panel Overview Nesting Each level of password-protected menus (Administration and Service) includes all options available in the subordinate menu. For example, all options available in the Administration Menu are also included in the Service Menu. This functionality reduces the need to return to the Main Menu or re-enter a password. Figure 2-2 illustrates the “nesting” concept of increasing levels of library control.
Library Operations Front Panel Overview Front Panel Display Conventions Front Panel Status Information (Home Screen) Figure 2-3 shows a typical Home screen view, using Model 12/140 as an example.
Library Operations Front Panel Overview Status Bar All screens, except the Home and Map screens, show a status bar that summarizes library and drive status (Figure 2-4). The status bar shows a reverse video reminder (icon background reverses to black) for drive or library errors that have been entered in the drive log or hard error log. You may clear this reminder by viewing either the Drive Log or Library Hard Error Log screens.
Library Operations Front Panel Overview The status bar can display the icons listed in Table 2-1 and Table 2-2. Table 2-1 Drive Icons Library Operations Power is off Online Failed, offline Full and idle Needs to be cleaned Unloading a tape Offline Seeking data on a tape Failed, online Writing data to a tape Tape is cleaning a drive Rewinding a tape Tape is write protected Reading a tape Empty Erasing a tape Loading a tape Table 2-2 Library Icons Failed Partially availablea Healthy a.
Library Operations Understanding the Menu Structure Understanding the Menu Structure Figure 2-5 Front Panel Menu Structure 2-8 Chapter 2
Library Operations Using Tapes Using Tapes It is critical to ensure that the media you use matches the format of your tape drive. Cleaning cartridges and formatted data cartridges are unique for each drive technology. Damage may occur if inappropriate media is used in tape drives. The library has a mixed media feature that allows the use of two drive technologies in the same library. For more information, refer to www.hp.com/support/tapelibrary.
Library Operations Using Tapes NOTE Bar code labeling requirements vary and are dependent on the type of tape drive used with your library. For more information on these requirements, see Appendix D. Maintaining Tape Cartridges DO NOT: • Expose tape cartridges to magnetic fields. • Leave cartridges in the drive when library power is off. • Expose cartridges to extreme temperatures or humidity.
Library Operations Accessing Tapes in the Library Accessing Tapes in the Library • Magazine access • Mailslot access (if configured; see “Configuring the Mailslot” on page 3-6 for configuration information) Magazine Access Main Menu -> Operations -> Magazine Access 1. From the Magazine Access menu, select one of the following options: • Unlock Door • Unlock All Doors Use the [-] or [+] key to change the door selection.
Library Operations Accessing Tapes in the Library Figure 2-6 Removing/Replacing a Magazine 3. Remove the magazine by lifting it straight up with the handle (Figure 2-6). 4. To remove a tape, set the magazine on its back and grasp the top and bottom corners of the tape. Pull the tape straight out of the magazine. 5. If desired, insert tapes into the magazine. Ensure that you use the appropriate tape type for the magazine. Push the tape into the slot until it “clicks” into place.
Library Operations Accessing Tapes in the Library Mailslot Access The mailslot is located in the upper right-hand door of the library. The mailslot can be accessed from the Operations sub-menu or from the Home screen. Main Menu -> Operations -> Home Screen -> Mail Mailslot Access 1. The Mailslot Access screen displays a message indicating the number of tapes in the mailslot, and how to open the appropriate door. Open the door.
Library Operations Drive and Tape Operations Drive and Tape Operations Main Menu -> Operations -> Drive and Tape Operations Look at the product information labels located on the fifth level on the back of the library and at the labels inside each tape door for more information about drive and slot numbering. The numbering scheme is also illustrated in “Front Panel Overview” on page 2-3 and “Library Back Panel” on page 1-12.
Library Operations Drive and Tape Operations Unloading a Tape from the Drive 2. Use the [-] or [+] keys to select the drive you want to unload. 3. Select [Unload] to move the tape from the drive to the tape’s original location (the slot it occupied before being loaded into the drive). If that slot is occupied, you will be asked to select another slot location. The tape automatically rewinds before it is unloaded. A status screen displays the library’s progress as the tape is relocated. 4.
Library Operations Drive and Tape Operations 1. From the Drive and Tape Operations menu, select Clean Drive. 2. From Choose Cleaning Slot, use the [-], [+], or [++] key to select the slot location of the cleaning tape. Refer to the label inside the library door, the front panel display, or “Front Panel Overview” on page 2-3 for a list of the slot numbers. Select [OK]. 3. Using the [-] or [+] keys, select the number of the drive to be cleaned. Select [Clean].
Library Administration 3 Library Administration Chapter 3 3-1
Library Administration Chapter Overview Chapter Overview This chapter describes the following: • Configuring the Library • Enabling and Changing the Password • Configuring the Mailslot • Using the Remote Management Card • Configuring the Library for Fibre Channel • Setting SCSI IDs • Setting the Date and Time • Retrieving Library Information • Running Library Diagnostic Tests 3-2 Chapter 3
Library Administration Configuring the Library Configuring the Library Main Menu -> Administration -> Change Configuration Library Administration You can change the following configuration options for the library: Table 3-1 Configuration Options Menu Item Description Default Options Password See “Enabling and Changing the Password” on page 3-5. Off On or Off Network Access See “Using the Remote Management Card” on page 3-9.
Library Administration Configuring the Library Table 3-1 Configuration Options Menu Item Description Default Options Other Configuration Options • Report Recovered (Soft) Errors: Reports recovered errors over SCSI. On On or Off • Restore Factory Defaults: Restores the default configuration settings. (See Table 3-2.) N/A N/A • Prevent Media Access: Locks the library doors and prevents front panel access. Off On or Off See “Configuration Information” on page 3-27.
Library Administration Enabling and Changing the Password Enabling and Changing the Password NOTE Administration procedures can be password protected. These procedures include: diagnostic tests, configurations, online drive repair, and setting the date and time. A password is also required for administration through the remote management card. Library Administration Main Menu -> Administration -> Change Configuration -> Password When the library is first installed, the password is inactive.
Library Administration Configuring the Mailslot Configuring the Mailslot The mailslot is comprised of magazine slots in the upper right-hand door. When a tape is being changed, the door opens only to the number of slots that have been configured for the mailslot. Figure 3-1 Model 12/140 Mailslot Door By default, the library is configured for a one-slot mailslot.
Library Administration Configuring the Mailslot Table 3-3 Mailslot Configuration Number of Mailslots Advantages and Disadvantages 0 Magazine access must be used to exchange tapes (see “Magazine Access” on page 2-11). • Disadvantage: An inventory check will be performed on all slots in the drawer that is opened. 1 A mailslot setting of 1 (one) allows one slot to be designated as the mailslot. • Advantage: Opens only to the designated slot, which simplifies the manual tape exchange procedure.
Library Administration Configuring the Mailslot Main Menu -> Administration -> Change Configuration -> Mailslot Before changing the mailslot configuration, verify the slots that will become the mailslot are empty and not the original location of a tape in a drive. Use the following steps to configure the mailslot option. 1. In the Configure Mailslot menu, a message will remind you to check the storage slot and mailslot configurations in the backup software. Select [OK]. 2.
Library Administration Using the Remote Management Card Using the Remote Management Card Overview Online instructions are included on the web interface to describe how to use the tool. Simply select the [?] key in the upper right-hand corner to access the online help. Figure 3-2 RMC Web Interface The web-based remote management features allow you to obtain status reports and diagnostic information, as well as manage library functions from a remote location.
Library Administration Using the Remote Management Card For remote management, you need a network connection and a browser to: • View the current status of the library, drives, and tapes • Manage multiple devices from any workstation within the intranet • Manage and configure the library on your network in a secure environment to: — Clean the drives — Load and unload tapes — Run diagnostics — Restart the library — Dynamically assign the library’s IP address, gateway address, and subnet mask using DHCP or B
Library Administration Using the Remote Management Card BOOTP Management Programs In addition to using your browser directly to manage your library, you can also use popular management programs, such as HP OpenView, HP Top Tools, and CA Unicenter TNG. In order to best use HP OpenView and CA Unicenter TNG, you must download a plug-in from the HP Customer Care website at www.hp.com/go/support. This plug-in can be easily installed in your environment.
Library Administration Using the Remote Management Card NOTE To correctly set caching for Internet Explorer™, go to the Windows Control Panel and select [Internet]. Click on the [General] tab. In the Temporary Internet Files section, click on the [Settings] button. Select [Every Visit to the Page], and click on the [OK] buttons to exit. (Netscape Communicator™ and Netscape Navigator™ set caching automatically.
Library Administration Using the Remote Management Card 4. If you would like to use DHCP/BOOTP to configure your remote management card, select [Yes]. (See “Dynamic Host Configuration Protocol (DHCP)” or “BOOTP” on page 3-11.) • A message will display to confirm your configuration through DHCP/BOOTP, or alert you if DHCP/BOOTP failed. • If successful, note the IP address, and skip to step 9. NOTE The MAC address is unique to each remote management card and is used for identification.
Library Administration Using the Remote Management Card NOTE To use a device name, your system administrator must add the device name you select to the domain name server (DNS). NOTE Instructions and online help screens describing remote management are available from the Web-Based Library Administrator pages by selecting the [?] button in the top right-hand corner of any page.
Library Administration Configuring the Library for Fibre Channel Configuring the Library for Fibre Channel NOTE Refer to Appendix C if you are unfamiliar with Fibre Channel terminology before beginning this procedure. NOTE It is not necessary to connect the library to its Fibre Channel topology (e.g. arbitrated loop or fabric) before configuration. Configuration NOTE When Fibre Channel interfaces are installed in the library, device SCSI IDs cannot be changed from their factory default.
Library Administration Configuring the Library for Fibre Channel 3. A message displays the following information: • Fibre Channel interface type (LVD or HVD SCSI) • SCSI bus status Select [MORE]. 4. A message displays information for the CURRENT STATUS, including: • Link status • Connection type (loop or fabric) • AL_PA (Arbitrated Loop Physical Address) for loop connections, or a hex address for fabric connections Select [MORE]. 5.
Library Administration Configuring the Library for Fibre Channel • If you selected hard addressing for a loop connection, select the AL_PA (fixed address) or choose auto-select. Auto-select is an option under hard addressing that selects an available address and then uses it as a hard address from then on. 7. Press [OK] when complete to save the changes, or select [QUIT] to return to the beginning of the fibre configuration menu.
Library Administration Configuring the Library for Fibre Channel Retrieving Information about Fibre Channel Enter the Information menu to view information such as: • Fibre Channel interface SCSI interface type (LVD or HVD) • SCSI bus status • Current status (link status, connection type, address) • Current settings (addressing assignment method, AL_PA) • Future settings (addressing assignment method, AL_PA) • World wide node name • World wide port name 3-18 Chapter 3
Library Administration Setting SCSI IDs Setting SCSI IDs Main Menu -> Administration -> Change Configuration -> NOTE This menu is not available for libraries using Fibre Channel because the SCSI IDs are configured automatically.
Library Administration Setting SCSI IDs Table 3-5 Default SCSI IDs Device SCSI ID Library controller 0 Drives: (see page 1-12 for drive numbering scheme) • Position 1 1 • Position 2 2 • Position 3 3 • Position 4 4 • Position 5 5 • Position 6 6 • Position 7 8 • Position 8 9 • Position 9 10 • Position 10 11 • Position 11 12 • Position 12 13 NOTE SCSI ID 7 is not used as the default for drive position 7 because it is typically used by the host computer (see Table 3-5 on page 3-20
Library Administration Setting SCSI IDs 1. Enter the SCSI IDs menu. A message warns you that devices with the same SCSI ID must be connected to different SCSI buses. Select [OK]. 2. The Configure SCSI ID screen displays a message that indicates the drive position selected. 3. The next screen displays the drive number and the current SCSI ID. Use the [-] or [+] key to select the desired SCSI ID, then select [OK]. 4. A confirmation screen will indicate either a successful or failed operation.
Library Administration Setting the Date and Time Setting the Date and Time Main Menu -> Administration -> Set Date and Time When the library is initially set up, or if it has been unplugged for more than eight days, you need to set the date and time. If the date and time are not set, error logs will not include date and time stamps. To set the date and time, enter the Administration menu. If you only want to view the date and time, enter the Information menu. To set the date and time: 1.
Library Administration Setting the Date and Time Table 3-6 UTC +2 UTC +3 UTC +3:30 UTC +4 UTC +4:30 UTC +5 UTC +5:30 UTC +6 UTC +7 UTC +8 UTC +9 UTC +9:30 UTC +10 UTC +11 UTC +12 Eniwetok, Kwajalein Midway Island, Samoa Hawaii Alaska Pacific Time (US and Canada), Tijuana Mountain Time (US and Canada), Arizona Central Time (US and Canada), Saskatchewan, Mexico City, Tegucigalpa Eastern Time (US and Canada), Bogota, Lima Atlantic Time (Canada), Caracas, La Paz Brasilia, Buenos Aires, Georgetown Mid-Atlanti
Library Administration Retrieving Library Information Retrieving Library Information The following information is available from the Information and Administration menus: • Library Information • Drive Information • View Configuration • Date and Time • Firmware Revisions • Power Supplies NOTE This information is also available from remote access. See “Using the Remote Management Card” on page 3-9.
Library Administration Retrieving Library Information Table 3-7 Library Information Information Library Status Displays information about the overall status of the library and any partial availability flags. (See page 4-8 for more information on partial availability.) Hard Error Log Displays a history of unrecovered errors. Returns a message indicating that there are no hard errors, or provides an error entry. Use the [Older] or [Newer] keys to select an entry.
Library Administration Retrieving Library Information Drive Information Main Menu -> Information -> Drive Information 1. From the Drive Information menu, use the [-] or [+] keys to select the desired drive module. 2. Select [OK] to display and select one of the following options: • Event Log: Displays significant events for the selected drive position, including drive errors, online/offline transitions, and drive cleaning. This log is still available while a drive is being removed.
Library Administration Retrieving Library Information Configuration Information Main Menu -> Information -> View Configuration • Password enabled status • Network access configuration • Mailslot configuration • SCSI ID assignments or Fibre Channel status • Save SCSI element reserve after a power cycle • Other configuration options (report recovered error logs and prevent media access) Date and Time Main Menu -> Information -> Date and Time Access this menu to view the library’s settings for the date, ti
Library Administration Retrieving Library Information Firmware Revisions Main Menu -> Information -> Firmware Revisions From the Firmware Revisions menu, you can view information about the following. (See page 4-60 for information on upgrading firmware.) • Library • Tape drives Power Supplies Main Menu -> Information -> Power Supplies From the Power Supplies menu, you can view information about the status of your power supply and whether or not your library contains a redundant power supply.
Library Administration Running Library Diagnostic Tests Running Library Diagnostic Tests Main Menu -> Administration -> Run Test 1. From Administration, select [More] to display additional administrative options. Select the Run Test menu. 2. From Run Test, use the [-] or [+] key to view available tests. 3. Select [OK] to select the test. 4. Select the number of times this test will run. 5. Select [Run] to start the test cycle. The test results will display at the conclusion of the test cycle.
Library Administration Running Library Diagnostic Tests Table 3-8 Front Panel Diagnostic Tests Test Description Test Vertical Motion Moves the vertical assembly to the bottom of the library, then to the top, while the transport moves around its lateral range. Upon completion of these moves, the transport assembly then stops. Test Lateral Motion Moves the transport assembly to a random slot. No tape is required.
Library Administration Running Library Diagnostic Tests Table 3-8 Front Panel Diagnostic Tests Description Test Transport Comm Exercises the infrared communications path between the library controller and the transport controller. Reports the health of this link. If the test passes, the infrared communication link is good. Demonstration CAUTION: Run an inventory check from the host backup application after performing this test to ensure that tapes are returned to their original locations.
Library Administration Running Library Diagnostic Tests 3-32 Chapter 3
Errors & Troubleshooting 4 Understanding Errors and Troubleshooting Chapter 4 4-1
Understanding Errors and Troubleshooting Chapter Overview Chapter Overview This chapter includes information on the following: • Troubleshooting Overview • Understanding Error States • Interpreting Library LEDs • Troubleshooting Common Problems • Diagnostic Support Tools • Removing and Replacing Cards • Removing and Replacing Drive Modules • Upgrading Firmware 4-2 Chapter 4
Understanding Errors and Troubleshooting Troubleshooting Overview Troubleshooting Overview Below is an overview of the troubleshooting process. More detailed information is provided on the following pages. Identify the type of error. No, solid amber Errors & Troubleshooting Is the front panel LED flashing amber? The library is partially available. See the Partial Availability section of this chapter. Yes. Follow the recommendations on the front panel and in this manual.
Understanding Errors and Troubleshooting Troubleshooting Overview Understanding Error Types There are several categories of errors that might occur when you are using your library. Each error category has a different troubleshooting process, which is described in more detail later in this chapter. Soft (Recovered) Errors Partial Availability Errors Hard (Unrecovered) Errors Host, Software, and Media Errors Host Bus Front Panel LED is FLASHING GREEN · Library had error, but recovered.
Understanding Errors and Troubleshooting Understanding Error States Understanding Error States This section describes the difference between the following types of errors: • Soft (recovered) errors: page 4-6 • Partial availability: page 4-8 • Hard (unrecovered) errors: page 4-13 • System errors: page 4-15 Errors & Troubleshooting Chapter 4 4-5
Understanding Errors and Troubleshooting Understanding Error States Soft (Recovered) Errors Soft errors are hardware errors that the library recovered from by retrying the operation. Though soft errors are often transparent to a user, they are logged in the soft error log. Main Menu -> Information -> Library Information -> Recovered (Soft) Error Log Periodically review the soft error log to detect and track errors before they become serious.
Understanding Errors and Troubleshooting Understanding Error States Figure 4-1 Using the Soft Error Log Monitor and track components that might fail. Errors & Troubleshooting Review the soft error log to: See error history to determine why other errors have occurred. Identify the reason for backup software timeouts.
Understanding Errors and Troubleshooting Understanding Error States Partial Availability State When the library is in a partial availability state, it is still functional, but is not in an optimum or supported configuration, as described in Table 4-1 on page 4-9. When this occurs, the front panel will display Partly Available, and the illuminated bar beneath the front panel display will be solid amber until the condition is resolved.
Understanding Errors and Troubleshooting Understanding Error States Table 4-1 Partial Availability Conditions Library Status Cause Solution Date and time not set The date and time is not set on the front panel. • Set the date and time. (See “Setting the Date and Time” on page 3-22.) Drive not present The library could not detect all expected drive modules.
Understanding Errors and Troubleshooting Understanding Error States Table 4-1 Partial Availability Conditions Library Status Cause Solution Drive critical error A critical error occurred on a drive. • Check the Drive Event Log from the front panel or RMC WebBased Library Administrator pages for possible causes. • Contact your service representative. Drive not on Fibre Channel Drive(s) are detected by library controller but are not detected by any of the Fibre Channel interfaces.
Understanding Errors and Troubleshooting Understanding Error States Table 4-1 Partial Availability Conditions Library Status Cause Solution Incompatible magazine(s) The magazine is incompatible with the drive type. • Ensure that you use the correct magazine for your drive type. (See Appendix D.) Mailslot open Mailslot door is open. The library robotics will not move until the mailslot is closed. • Ensure that the mailslot door is closed.
Understanding Errors and Troubleshooting Understanding Error States Table 4-1 Partial Availability Conditions Library Status Cause Solution Fibre Channel interface failed Fibre Channel interface failed power-up test. (Usually due to problems on the SCSI bus, such as an LVDS drive or terminator on an HVDS bus, etc.) • Verify that proper SCSI terminators and/or tape drives are attached to the Fibre Channel interface, and then reboot the library. • Power cycle the library.
Understanding Errors and Troubleshooting Understanding Error States Hard (Unrecovered) Errors When a hard error occurs, the front panel will display an error message that indicates the problem, and the LED bar will be flashing amber. You cannot operate the library until this error is resolved. TIP This information can also be found in the latest entry of the hard error log. View the hard error log to see the sequence of error events and more information on resolving the error condition.
Understanding Errors and Troubleshooting Understanding Error States 2. Record all information from this screen for later reference. 3. Select [More]. Record the list of recommendations on this and any subsequent screens. To retrieve this information after you exit, view the latest entry in the hard error log. 4. Perform the recommendations in the order presented. Continue with each successive recommendation until the problem is isolated. 5.
Understanding Errors and Troubleshooting Understanding Error States Host Software and Media Errors The library depends on several other components to operate correctly. Errors that you believe are caused by the library often are a result of errors on the host, the network, or with the backup software. When troubleshooting the library, begin ruling out these components. Use the following troubleshooting procedures to help determine if an error is caused by the library hardware, host, or backup software.
Understanding Errors and Troubleshooting Understanding Error States Backup Software Errors While the library product itself is supported by Hewlett-Packard, all software products are supported by individual software vendors. (See “Backup Software Support” on page B-5.) Your software applications may need to be reconfigured or, in some cases, reinstalled after you have installed additional drives or slots into the library.
Understanding Errors and Troubleshooting Interpreting Library LEDs Interpreting Library LEDs LEDs communicate status and errors as they are occurring. Use the library LEDs to help determine the state of the library. All library cards and drive modules contain LEDs. In general, a yellow LED comes on during power up and changes to green when power up is successful. This may take a few minutes on some library cards. The LED bar beneath the front panel display indicates library activity.
Understanding Errors and Troubleshooting Interpreting Library LEDs Table 4-2 Library Back View 1 Vacant slot 2 Remote management card 3 Library controller card 4 Fibre Channel interface (optional) 5 Slave controller card 6 Library expansion card 7 Empty drive bay 8 Power supply (standard or redundant) 9 Product information labels 4-18 Chapter 4
Understanding Errors and Troubleshooting Interpreting Library LEDs Table 4-3 Slave Controller LED Ready LED Color Description Yellow Default mode on power-up. Will remain in this state until board completes initialization. Green Slave controller board is ready.
Understanding Errors and Troubleshooting Interpreting Library LEDs Table 4-4 Library Expansion Card LED Ready LED Color Description Yellow Powering up, hardware error, or card located on an unsupported level of the library. Green Card is ready. Flashing Green Indicates internal library communication bus activity. Off Power has been lost on level 1, or there is a hardware error on the library expansion card.
Understanding Errors and Troubleshooting Interpreting Library LEDs Table 4-5 Remote Management Card LEDs 1) Ready LED Color Description Yellow Powering up, failed poweron test, or fatal error was detected during operation. Green Card passed power-on test. Card ready. 2) Link LED Description Green Indicates valid network connection. Errors & Troubleshooting Color 3) Activity LED Color Description Flashing Green Indicates transmission activity by the card’s ethernet port.
Understanding Errors and Troubleshooting Interpreting Library LEDs Table 4-6 HVDS Library Controller Card LEDs 1) Controller LED Color Description Flashing Green Controller needs firmware. Yellow In the process of powering up. Yellow flash Controller failed power-on test. Green Ready. 2) SCSI LED Color Description Yellow Error; single-ended SCSI device attached.
Understanding Errors and Troubleshooting Interpreting Library LEDs Table 4-7 LVDS Library Controller Card LEDs 1) Controller LED Color Description Flashing Green Controller needs firmware. Yellow In the process of powering up. Yellow flash Controller failed power-on test. Green Ready. 2) SCSI LED Description Green No bus connected or low-voltage differential SCSI bus connected. Flashing Green Single-ended SCSI bus attached. SCSI performance reduced.
Understanding Errors and Troubleshooting Interpreting Library LEDs NOTE Your Fibre Channel interface type (standard or high performance) is dependent on the drive technology in your library. Table 4-8 Standard Performance Fibre Channel Interface LEDs 1) Activity LED Color Description Flashing Green Indicates transmission activity by the Fibre Channel interface. 2) Link LED Color Description Green Indicates valid Fibre Channel connection. Yellow Fibre Channel interface is being reset.
Understanding Errors and Troubleshooting Interpreting Library LEDs NOTE Your Fibre Channel interface type (standard or high performance) is dependent on the drive technology in your library. Table 4-9 High Performance Fibre Channel Interface LEDs 1) Activity LED Color Description Flashing Green Indicates transmission activity by the Fibre Channel interface. 2) Link LED Description Green Indicates valid Fibre Channel connection. Yellow Fibre Channel interface is being reset.
Understanding Errors and Troubleshooting Interpreting Library LEDs Table 4-10 Drive Module LEDs 1) Yellow 2) Green Description Off On Drive is online and available. Flashing Off Drive is offline and may be replaced. On Flashing Drive is being brought online. Flashing On Drive is offline. Internal communication has been lost. On On Drive module controller is in reset. Drive module is located on an unsupported level of the library. On Off Power-on test in progress.
Understanding Errors and Troubleshooting Interpreting Library LEDs Table 4-11 Redundant Power Supply LEDs 1) AC Input LED Color Description Green AC input is within the specified limit. Off AC input is outside of specified limit. 2) DC Output LED Description Green DC output is within the specified limit. Off DC output is outside of specified limit. NOTE Errors & Troubleshooting Color The redundant power supply is an option for your library.
Understanding Errors and Troubleshooting Troubleshooting Common Problems Troubleshooting Common Problems This section includes information on troubleshooting common library problems. For problems that may be related to the host or application software, refer to the host system documentation, the application software instructions and page 4-15. If these procedures fail, contact your service representative for further assistance. CAUTION Consult the system administrator before cycling power.
Understanding Errors and Troubleshooting Troubleshooting Common Problems Table 4-12 Troubleshooting Table Problem Solution The library’s power failed while a tape was in the drive and did not return to the ready state after the power came on. • Verify that the LEDs on the back of the library are on and that the fans are turning (see page 4-17). No display messages appear. • Make sure the power cord is connected. • Power cycle the library. • Contact your service representative.
Understanding Errors and Troubleshooting Troubleshooting Common Problems Table 4-12 Troubleshooting Table Problem Solution Tape stuck in storage slot. • Using the front panel display, open the appropriate door. Slide the door outward and remove the magazine. • Pull the tape out. • Reinsert the magazine. • If the magazine is damaged, contact your service representative. Transport is misaligned. • Run the Recalibrate Library test (see page 3-29). Transport won’t get a tape.
Understanding Errors and Troubleshooting Troubleshooting Common Problems Table 4-12 Troubleshooting Table Problem Solution Host does not detect the library. • Ensure that the HBA type matches the library type (single-ended SCSI, LVDS, or HVDS). • Check that the library is terminated and properly cabled. • Ensure that the terminator is compatible with the library (HVDS, LVDS, or single-ended SCSI). • Check that the library is recognized on the operating system (see page 1-22).
Understanding Errors and Troubleshooting Troubleshooting Common Problems Table 4-12 Troubleshooting Table Problem Solution Cannot navigate through the RMC Web-Based Library Administrator interface. • Do not use the [Back] or [Forward] buttons on the browser to navigate. Instead, use the tabs and buttons on the actual interface page. Library Performance HP-UX host responds slowly or crashes after connecting to the library.
Understanding Errors and Troubleshooting Troubleshooting Common Problems Table 4-12 Troubleshooting Table Problem Solution Need to abort internal test cycle. • Press [STOP]. The current test loop completes, then the test stops. It may take a few minutes to stop the current test loop. Cannot write to the tape. • Check the write-protect tab on the tape to assure writeenabled status. • Ensure that the backup software does not have the writeprotect setting activated.
Understanding Errors and Troubleshooting Troubleshooting Common Problems Table 4-12 Troubleshooting Table Problem Solution A new data cartridge is used and the clean drive icon is displayed. • Ensure you are using an approved cleaning cartridge for your drive type. (See Appendix D.) • Clean the outside of the data cartridge using a damp cloth. • Clean the drive using the drive cleaning procedure on page 2-15. • If the icon is displayed again within a short amount of time, replace the data cartridge.
Understanding Errors and Troubleshooting Diagnostic Support Tools Diagnostic Support Tools The following external support tools are available for the library: • HP Library & Tape Tools • Support Tools Manager • Sysdiag HP Library & Tape Tools • Identify all SCSI and Fibre Channel devices connected to your system • View detailed configuration, identification, inventory, and drive information for the library • Easily update library and drive firmware (see page 4-60) • Run advanced diagnostic tests, includi
Understanding Errors and Troubleshooting Diagnostic Support Tools Support Tools Manager (STM) STM is the primary HP-UX support tool. Though this document provides general information about STM, more information is available through the following website: • http://docs.hp.com/ Select Systems Hardware, Diagnostics & Monitoring. Select Online Diagnostics (STM).
Understanding Errors and Troubleshooting Diagnostic Support Tools Overview of STM Menu Structure Errors & Troubleshooting Chapter 4 4-37
Understanding Errors and Troubleshooting Diagnostic Support Tools Performing Operations There are three basic operations in STM: 1. To select a device or devices: • In xstm, click on the device icon. • In mstm, move the cursor over the device, and press . 2. To run a tool: Tools / / Run 3. To view logs after the tool completes: Tools / / Using the STM Tools • The Information tool creates an information log that contains firmware revisions and other useful device data.
Understanding Errors and Troubleshooting Diagnostic Support Tools • The Firmware Update tool allows the user to interactively download new firmware to the device. Tools / Firmware Update / Run • The Utilities tool is not tied to one device and includes: — LogtoolTools / Utility / Run... / logtool — Copyutil is used to copy disk data to another disk to replace a bad disk. Tools / Utility / Run...
Understanding Errors and Troubleshooting Diagnostic Support Tools • The System Activity Log contains error information that is logged by the diagmond daemon. Review this log if problems occur when initiating tools, viewing log files, connecting to a UUT, etc. System / System Activity Log NOTE If the UI cannot connect to the UUT, use File / Administration / Local / UUT Logs / System Activity Log. • The Map Log contains information and errors logged while scanning the system hardware.
Understanding Errors and Troubleshooting Diagnostic Support Tools Types of STM Tools for Tape Libraries Table 4-13 shows which types of STM tools are supported on the robotic and tape drive components of the library. Not all commands are supported on all libraries.
Understanding Errors and Troubleshooting Diagnostic Support Tools Expert Tools Within an expert tool, select a category and command for the tool to execute: • Drive tool (see below) • Robotics controller tool (see page 4-44) • Firmware update tool (see page 4-47) Drive Tool Table 4-14 lists expert tool categories and the specific commands that are applicable to tape drives. Table 4-14 Drive Expert Tool Command Category Command Effect File Save As Save contents of menu window to a file.
Understanding Errors and Troubleshooting Diagnostic Support Tools Table 4-14 Drive Expert Tool Command Command Effect Tests Test Unit Ready Performs “Test Unit Ready” command on drive. Selftest Executes the drive’s built-in diagnostic tests. Tape Validate Reads a suspect tape until data ends or an error is detected. Write Test Writes data to a tape, reads it back, and compares. Tape Copy Performs a tape-to-tape copy. Load Tape Performs a load sequence.
Understanding Errors and Troubleshooting Diagnostic Support Tools Robotics Controller Tool Table 4-15 lists expert tool categories and the specific commands applicable to the library robotics. Table 4-15 Robotic Controller Expert Tool Command Category Command Effect File Save As Saves contents of menu window to a file. Print Print contents of menu window. Exit Exits the robotics expert tool. Logs View Logs Displays various robotics log pages.
Understanding Errors and Troubleshooting Diagnostic Support Tools Table 4-15 Robotic Controller Expert Tool Command Command Effect Tests Selftest Performs power-on self test of robotics and reports results. Test Unit Ready Performs “test unit ready” command on robotics. Wellness Performs a wellness test of robotics and reports results. Exercise Mech Performs an “exercise mech” diagnostic test and reports results. Empty Drives Performs an “empty drives” diagnostic test and reports results.
Understanding Errors and Troubleshooting Diagnostic Support Tools Table 4-15 Robotic Controller Expert Tool Command Category Command Effect Utility Rezero Performs “rezero” command on robotics. Position to Element Performs “position to element” command on robotics. Move Medium Moves 1 tape cartridge in library. Exchange Medium Moves 2 tape cartridges in library. Init Element Status Performs “initialize element status” command on robotics.
Understanding Errors and Troubleshooting Diagnostic Support Tools Firmware Update Tool When started, the firmware update tool will examine the firmware revision of the current SCSI device, and then search the directory /var/tmp for firmware files that are compatible with the device. The internal headers of any firmware files present in this directory will be checked.
Understanding Errors and Troubleshooting Diagnostic Support Tools Sysdiag NOTE Version 5.5 and 6.0 are supported for the libraries, but use the STM tool for version 6.5 (see “Support Tools Manager (STM)” on page 4-36). Sysdiag is the MPE/iX support tool, and provides a consistent user interface for support of tape libraries, as well as many other types of peripheral devices. Sysdiag is a licensed-use tool, so a user must first know and enter a diagnostics password.
Understanding Errors and Troubleshooting Diagnostic Support Tools SCSITAC Sections SCSITAC contains three sections: • Section 1: Verification Trouble Tree • Section 2: Hardware Trouble Tree • Section 4: Interactive Sections 1 and 2 perform tests on the library, report results, and return to the DUI prompt. Section 4 provides users with a SCSITAC prompt, which accepts the following commands (Table 4-16). Table 4-16 SCSITAC Interactive Commands Function devreset Performs a SCSI device reset.
Understanding Errors and Troubleshooting Diagnostic Support Tools Section 4 provides the user with a SCSIDLT prompt, which will accept the following commands (Table 4-17). Table 4-17 SCSIDLT Interactive Commands Command Function blocklimit Displays the maximum and minimum record lengths. cartridge Identifies tape type of loaded cartridge. clearlogs Clears error logs. compression Enables or disables compression. devreset Performs a SCSI device reset. download Downloads firmware.
Understanding Errors and Troubleshooting Removing and Replacing Cards Removing and Replacing Cards CAUTION This library contains very sensitive electrical components. It is important to follow the proper procedures to prevent electrostatic discharge (ESD). Use wrist-grounding straps and anti-static mats when removing and replacing cards and major assemblies. Failure to follow proper procedures could lead to intermittent failures or premature hard failures.
Understanding Errors and Troubleshooting Removing and Replacing Cards Replacing a Card 1. Align the edges of the replacement card with the card slot. 2. Gently push the replacement card into the library until the card is flush with the library. 3. Tighten the thumbscrews (finger tight). 4. Reconnect external cables. 5. Power on the library. 6. Download new firmware (see “Upgrading Firmware” on page 4-60). 7.
Understanding Errors and Troubleshooting Removing and Replacing Cards Table 4-18 Library Card Positions Vacant slot 2 Remote management card 3 Library controller card 4 Fibre Channel interface (optional) 5 Slave controller card 6 Library expansion card 7 Empty drive bay 8 Power supply (standard or redundant) 9 Product information labels Chapter 4 Errors & Troubleshooting 1 4-53
Understanding Errors and Troubleshooting Removing and Replacing Drive Modules Removing and Replacing Drive Modules This section explains how to replace a drive module in the following situations: • The library is not connected to the host. The host cannot access the library. The library can be powered on or off during drive replacement. • The library is connected to the host. The library is connected to the host, and the backup software can access the functional drives.
Understanding Errors and Troubleshooting Removing and Replacing Drive Modules Unloading a Tape from a Drive If a drive has failed or had an error, the following can happen: • The icons on the library front panel indicate a drive error. • The library attempts to take the drive offline. • The host indicates an error and recommends taking the drive offline. • The host automatically takes the drive offline (if supported). Before replacing a drive, unload any tape from the drive (if applicable). 1.
Understanding Errors and Troubleshooting Removing and Replacing Drive Modules Removing a Drive Module NOTE To preserve SCSI communications, do not loosen or remove the SCSI cable(s) connected to the outside of the drive module. The connection to be removed is located inside the drive module. When the drive module has been successfully taken offline, one of the LEDs on the back of the drive will be flashing yellow. Remove the drive module using the steps below: 1.
Understanding Errors and Troubleshooting Removing and Replacing Drive Modules 5. Lay the connector assembly to the side, allowing the external cables to hang from the connection(s). Do not disconnect external cables from the connector plate. 6. Loosen the top and bottom thumbscrews on the drive module (Figure 4-3). 7. Using the handle that is mounted on the back of the drive module, pull the drive module straight out with one hand while supporting the bottom of the drive module with the other hand.
Understanding Errors and Troubleshooting Removing and Replacing Drive Modules Installing a Drive Module NOTE It is not necessary to power off the library when inserting a replacement drive module. However, do not insert your hand or foreign objects through the empty drive bay and into the vertical lift assembly area. 1. Hold the drive module with one hand on the drive module handle while the other hand supports the bottom (Figure 4-4). 2.
Understanding Errors and Troubleshooting Removing and Replacing Drive Modules 3. Tighten the top and bottom thumbscrews, securing the drive module into the library. 4. Plug the ribbon connector into the back of the drive module (Figure 4-2 on page 4-56). 5. Gently fold the ribbon cable (attached to the plate and SCSI cable), into the back of the drive module. 6. Holding the connector plate in place, tighten the thumbscrews on each side of the connector. 7.
Understanding Errors and Troubleshooting Upgrading Firmware Upgrading Firmware This section details the processes for upgrading library and drive firmware. Some of the processes used for upgrading library firmware are different from those used to upgrade drive firmware.
Understanding Errors and Troubleshooting Upgrading Firmware Checking the Firmware Revision Before downloading new firmware, check your current firmware revisions, and compare them to the latest available revisions at www.hp.com/go/support. NOTE If the library is in a partial availability state due to a firmware mismatch, new firmware must be downloaded to resolve the condition. (See “Partial Availability State” on page 4-8.) 1. Ensure the library is powered on. 2.
Understanding Errors and Troubleshooting Upgrading Firmware Using the Remote Management Card (library firmware only) All library components, except drives, can be easily downloaded from the remote management card (“Using the Remote Management Card” on page 3-9). NOTE The firmware file is available from HP Support at www.hp.com/go/ support. These files must be loaded onto the local host computer before downloading firmware.
Understanding Errors and Troubleshooting Upgrading Firmware Using a Host Diagnostic Utility (drive and library firmware) You can download library and drive firmware using a host-based diagnostic utility. These utilities may already be installed on your host. If not, you can access them from HP Support at www.hp.com/go/support. First select your product, and then select Downloads & Drivers. Using HP Library & Tape Tools (Windows only) Online help and instructions are included with HP Library & Tape Tools.
Understanding Errors and Troubleshooting Upgrading Firmware Using a Firmware Upgrade Tape (drive firmware only) 1. Contact your service representative to get the drive upgrade tape. 2. Ensure that the drive is online (green LED is on, and yellow LED is off). If not, place it online through the front panel. The library will automatically run a self-test when the drive has been brought online. a. Enter the Administration then the Online Drive Repair menus. b. Select the drive module and press [OK]. c.
Technical Specifications A Technical Specifications Appendix A A-1
Technical Specifications Appendix Overview Appendix Overview • Environmental Specifications • Library Specifications • Cable Specifications NOTE For drive, media, and bar code specifications, see Appendix D.
Technical Specifications Environmental Specifications Environmental Specifications Table A-1 Environmental Specifications Characteristic Specification Temperature/Humidity Operating 10º to 35º C Non-operating -35º to 60º C Operating wet-bulb temperature (media) 25º C maximum Non-operating wet-bulb temperature (drive) 46º C maximum Gradient 10º C per hour Transportation -30 to 60º C (<14 consecutive days) Technical Specifications Humidity Operating 20% to 80% RH non-condensing Non-operating
Technical Specifications Library Specifications Library Specifications Common Specifications Table A-2 provides library specifications common for all models.
Technical Specifications Library Specifications Table A-2 Common Library Specifications Description Specifications for All Models (4/100, 6/100, 6/120, 6/140, 8/140, 10/140, and 12/140) Fibre channel interface • GBIC interface with 1 Gigabit data rate • Dual low- or high-voltage differential SCSI ports • Industry-standard Tachyon controller • FC_AL (Fibre Channel Arbitrated Loop) compatible topology RMC interface • RJ45 standard network connector • 10/100 Base-TX network port Specifications by Mode
Technical Specifications Library Specifications Table A-3 Unique Library Specifications Capacity (native) MTBF (library only) Power Consumption Weight (net) Weight (packaged) Typical: 615W 304 kg 365 kg Max: 650W (670 lbs) (805 lbs) Typical: 755W 313 kg 374 kg Max: 800W (690 lbs) (825 lbs) Typical: 895W 322 kg 383 kg Max: 950W (710 lbs) (845 lbs) Typical: 1035W 331 kg 392 kg Max: 1100W (730 lbs) (865 lbs) Model 6/140 DLT: 5.
Technical Specifications Cable Specifications Cable Specifications SCSI Cables Table A-4 SCSI Cable Specifications Interface Fast SCSI 10 MB/second Narrow 20 MB/second Wide Normal/Slow SCSI 5 MB/second Narrow 10 MB/second Wide Single-Ended 3 meters 6 meters Low-Voltage Differential 12 meters 12 meters High-Voltage Differential 25 meters 25 meters Technical Specifications NOTE Maximum supported length Ensure that all cables conform to the ANSI SCSI specifications.
Technical Specifications Drive, Media, and Bar Code Specifications Drive, Media, and Bar Code Specifications For drive, media, and bar code specifications, see to Appendix D.
Customer Support B Customer Support Appendix B B-1
Customer Support Registering Your Product Registering Your Product Registering your product ensures fast and easy access to HewlettPackard Customer Support. There are three ways to register. • On our web site: http://www.hp.com/support/tape_libraries • By fax: U.S.
Customer Support Service Contracts Service Contracts Service contracts are available for your library. If you choose to purchase one, your warranty will be upgraded. Table B-1 lists available service contracts for HP SureStore E Tape Library Model 12/140, and Table B-2 lists response level upgrades. NOTE To purchase a service contract, contact your HP Sales Representative.
Customer Support Service Contracts Table B-2 Response Level Upgrades Option Description 07A Upgrades warranty response to the 02A response level. 07C Upgrades warranty response to the 02C response level. 07G Upgrades warranty response to the 02G response level. 07V Upgrades warranty response to the 02V response level. 07X Upgrades warranty response to the 02X response level.
Customer Support Information Needed for Support Information Needed for Support Before contacting your HP service representative, please have the following information ready: • Model number and drive type for your library • Serial number (see “Library Information” on page 3-24) • Drive type(s) • Error codes and error code qualifiers • Revision number for library and drive firmware (see page 3-28) • Brand and model of your host computer • Brand and model of your SCSI or Fibre Channel host adapter • Library d
Customer Support Supplies and Accessories Supplies and Accessories A full range of computer supplies may be ordered through a HewlettPackard authorized dealer or sales office, or by contacting HP Direct. • Call 1-800-752-0900 for the location of the nearest authorized Hewlett-Packard dealer. • To phone HP Direct, call 1-800-538-8787 or write to HP Direct at the following address: HP Direct Hewlett-Packard attn: Mail Order P.O. Box 1145 Roseville, CA 95678 • Visit the Customer Care website at www.hp.
Fibre Channel C Introduction to Fibre Channel C-1
Introduction to Fibre Channel Chapter Overview Chapter Overview This section contains information about the following: • Fibre Channel Terminology: Contains basic terms that you should know before connecting the library to Fibre Channel topology. • Fibre Channel with Libraries: Contains general information about host prerequisites. (See “Fibre Channel Cable Connections” on page 1-16 for more information about installation and configuration.
Introduction to Fibre Channel Fibre Channel Terminology Fibre Channel Terminology AL_PA Auto-select addressing: Arbitrated Loop Physical Address. Default addressing assignment method for libraries that picks an available address and uses it as the hard address from then on. Fabric: Switched interconnect methodology that supports high-speed data routing in Fibre Channel networks.
Introduction to Fibre Channel Fibre Channel Terminology Zoning: C-4 A management method used to control, or limit, port connections.
Introduction to Fibre Channel Fibre Channel with Libraries Fibre Channel with Libraries NOTE See “Fibre Channel Cable Connections” on page 1-16 for more information about installation and configuration.
Introduction to Fibre Channel Fibre Channel Technology Fibre Channel Technology Overview of Fibre Technology NOTE This section provides an overview of Fibre Channel technology. You can find information specific to library Model 12/140 in the section “Fibre Channel with Libraries” on page C-5 and “Fibre Channel Cable Connections” on page 1-16. Fibre Channel is an industry-standard interface that is used to transfer information between computers and computer sub-systems.
Introduction to Fibre Channel Fibre Channel Technology Connection Topologies Fibre Channel uses three connection topologies, which are described in the table below. Table C-1 Fibre Channel Topologies Topology Description Advantages/ Disadvantages Point to point Two devices connected directly together. • Low cost, high performance. • Limited topology (only allows two devices). Fibre Channel Arbitrated Loop (FC-AL) Fabric Connects up to 127 devices through one or more Fibre Channel hubs.
Introduction to Fibre Channel Fibre Channel Technology Addressing Device Addresses on a Fibre Channel Loop Each device on a Fibre Channel Arbitrated Loop (FC-AL) has a unique address known as the Arbitrated Loop Physical Address (AL_PA). There are 126 valid AL_PAs that correspond to the 127 devices allowed on a Fibre Channel loop with values between 0-255 (not all values are valid). The “address index” also represents the device’s address.
Introduction to Fibre Channel Fibre Channel Technology Ports, Nodes, and World Wide Names All Fibre Channel devices have globally unique identifiers called World Wide Names (WWN) that are assigned by the manufacturer and registered under IEEE. Fibre Channel devices are split into ports (connection points) and nodes (sources and destinations of transmitted data). All ports and nodes of a device will have unique WWNs that are used to validate AL_PAs.
Introduction to Fibre Channel Fibre Channel Technology the combined hubs still form one loop. This is called cascading hubs. (See “Zoning” on page C-11 for dividing Fibre Channel topologies within the same physical configuration.) Some hubs do not work with more than a certain number of hubs cascaded in a series. Typically, the maximum number of hubs between any two devices is three, due to a lack of good signal regeneration.
Introduction to Fibre Channel Fibre Channel Technology Zoning Zoning is a management method used to control which ports on a hub, or switch, can communicate with each other. Zoned operations are controlled by system administrators and host computer applications. The HP SureStore Tape Library functions the same on zoned and non-zoned systems. With a hub, zoning divides a larger loop into multiple smaller, independent loops. With a switch, zoning limits which ports can be accessed.
Introduction to Fibre Channel Fibre Channel Technology Advantages of Fibre Channel Fibre Channel offers significant speed, distance, and cost advantages. Fibre Channel works with existing systems and software, with the addition of a Fibre Channel HBA. Although current HBA drivers use SCSI commands, future HBA driver enhancements will support other protocols specified for Fibre Channel, including IP. Additional Fibre Channel enhancements are available using Fibre Channel software.
Introduction to Fibre Channel Fibre Channel Technology During normal operations, device addresses do not change. Fibre Channel addresses can only change when device communications are disrupted. Consequently, system software does not need to spend extra time during normal operations to keep track of device addresses. All Fibre Channel devices are identified using their WWN.
Introduction to Fibre Channel Fibre Channel Technology NOTE Use the optical cable(s) included with the library to connect the library to the Fibre Channel loop (host, hub, or switch). Optical interfaces support greater distances. ANSI specifies multiple optical interfaces that use lasers, LEDs, and cable types. Generally, cables that support greater distances are more expensive than cables that support shorter distances.
Introduction to Fibre Channel Fibre Channel Technology Fibre Channel systems, like LAN systems, are subject to dynamic configuration changes and data transfer disruptions. Fibre Channel can detect these disruptions, but requires error recovery procedures to continue operations. Applications using Fibre Channel should implement a more robust error recovery procedure than is needed in a SCSI environment.
Introduction to Fibre Channel Fibre Channel Technology C-16 Appendix C
D Drives and Media Drives & Media Appendix D D-1
Drives and Media Appendix Overview Appendix Overview This appendix contains information about the following: • Drive Technologies and Compatibility • Quantum DLT Drives & Media • HP Ultrium Drives & Media D-2 Appendix D
Drives and Media Drive Technologies and Compatibility Drive Technologies and Compatibility Format Compatibility Table D-1 shows read and write compatibility between Quantum DLT and LTO, Linear Tape-Open, Ultrium formats.
Drives and Media Drive Technologies and Compatibility Table D-3 shows drive technologies and compatible cleaning cartridges. Table D-3 Cleaning Cartridges Drive Type Cleaning Cartridge Type Quantum DLT DLTtape Cleaning Cartridge only HP Ultrium HP Ultrium Cleaning Cartridge IBM Ultrium Cleaning Cartridge NOTE Ensure you use the correct cleaning cartridge for your tape drive. (See “Using DLT Tape Cartridges” on page D-7 and “Using HP Ultrium Cartridges” on page D-21.
Drives and Media Quantum DLT Drives & Media Quantum DLT Drives & Media This section describes the following: • DLT Drive and Media Specifications • Using DLT Tape Cartridges • Troubleshooting DLT Drives DLT Drive and Media Specifications Table D-4 DLT Drive Specifications Description Quantum DLT 8000 Performance Read/write transfer rate: maximum sustained (DLT Type IV media) • Non-compressed mode: 6.
Drives and Media Quantum DLT Drives & Media Table D-5 DLT Media Specifications Characteristic DLT Type IV Media Formatted capacity DLT 8000 format: • 40 GB (non-compressed) • 80 GB (2:1 typical compression) Basic description 0.5 inch (metal particle) Tape length 557 meters (1828 feet) Cartridge dimensions 10.4 x 10.4 x 2.5 cm (4.1 x 4.1 x 1.
Drives and Media Quantum DLT Drives & Media Using DLT Tape Cartridges CAUTION Quantum DLT tape drives require special cleaning cartridges and data cartridges formatted specifically for Quantum DLT. To avoid damage to your tape drive, it is critical to use appropriate DLT cleaning cartridges and properly formatted DLT data cartridges.
Drives and Media Quantum DLT Drives & Media To check the leader position: 1. Press in the door lock (item C in Figure D-1) to release the cartridge door. 2. While pressing in the door lock, push the tab down to open the door. Be careful not to touch the tape after opening the door. • Verify that the spring-loaded hub (item B in Figure D-1 on page D-8) is centered within the circular opening on the bottom of the tape cartridge. Gently press the hub and make sure that it springs back into place.
Drives and Media Quantum DLT Drives & Media Do NOT Use DLT Cartridges with: • Tape or leaders that have been touched with bare fingers (may transfer oils to the tape head). • Labels used on the top, bottom, sides, or back of the cartridge. Use the label slot only. CAUTION Always discard damaged tape cartridges. If a defective tape cartridge is loaded into a tape drive, it may in turn damage the drive, potentially requiring drive replacement.
Drives and Media Quantum DLT Drives & Media NOTE With the write-protect switch in either position, data can be read from the cartridge.
Drives and Media Quantum DLT Drives & Media Using DLT Cartridge Bar Code Labels Make it a practice to use bar code labels on your tape cartridges. Your host software may need to keep track of the following information and the associated bar code: • Date of format or initialization • Cartridge owner (such as a group or department) • Storage purpose TIP If the host software does not keep track of this information, create a method for doing so.
Drives and Media Quantum DLT Drives & Media DLT Cartridge Bar Code Specifications NOTE Description Specification Data Cartridge Message 6-character: 2 alpha, 4 numeric, (AAnnnn) Cleaning Cartridge Message 6-character: ‘CLN’, 3 numeric (CLNnnn) Dimensions 5.6 cm x 2.1 cm (2.2 in x .82 in) Symbology code 39 without check digit Start/Stop Characters */* Narrow Bar 0.036 cm (0.014 in) Ratio 2.5:1 Print Quality ANSI Grade “A” You can order additional bar codes if needed.
Drives and Media Quantum DLT Drives & Media Loading DLT Cartridges into a Magazine When inserting DLT cartridges into the tape library magazine, ensure that each cartridge is positioned with the write-protect switch facing out of the magazine and away from the magazine handle (Figure D-4). Push the tape into the slot until it “clicks” into place.
Drives and Media Quantum DLT Drives & Media Troubleshooting DLT Drives This section describes the procedures for troubleshooting DLT drives, including: • Manually Rewinding a Stuck Tape • Removing a Stuck Tape • DLT Cleaning Issues • Media Issues Refer to Chapter 4 for information on troubleshooting performance issues or other problems you may encounter. If you experience problems not covered by these manuals, contact your support representative.
Drives and Media Quantum DLT Drives & Media 1. Place the DLT drive module on its top side so that the bottom of the drive module is facing up. 2. Insert a Phillips #2 screwdriver in the rewind hole on the bottom of the drive module and engage the screw. NOTE Gently move the ribbon cable to one side of the rewind hole if necessary. 3. Turn the screwdriver counter-clockwise to rewind the tape. Continue rewinding until the leader is seated in the tape cartridge.
Drives and Media Quantum DLT Drives & Media Removing a Stuck Tape Use the following procedure and Figure D-6 to remove a tape stuck in a DLT drive module: 1. Locate the spring-loaded latch near the opening on the drive module, and push it outward (item 1 in Figure D-6). Ensure that you move both parts of the latch. 2. While holding the latch outward, rotate the thumb-wheel (drive gear) until the tape ejects (item 2 in Figure D-6).
Drives and Media Quantum DLT Drives & Media DLT Cleaning Issues Table D-6 describes situations you may encounter with cleaning cartridges and how to resolve them. Table D-6 DLT Cleaning Issues Problem Solution Recurring cleaning message. • If the message reappears after cleaning the drive, the front panel display will indicate the need to replace the cleaning cartridge. • Replace the existing cleaning cartridge with a new one.
Drives and Media Quantum DLT Drives & Media Media Issues Table D-7 describes situations you may encounter with media and how to resolve them. Table D-7 Media Issues Problem Solution Cannot load tape into drive. Ensure your media and format type matches your drive type. (See “Using DLT Tape Cartridges” on page D-7.) Tape has circular wear patterns around the hub. The drive hub may not be engaging the tape hub properly. Discard the tape and contact your support representative.
Drives and Media HP Ultrium Drives & Media HP Ultrium Drives & Media This section describes the following: • DLT Drive and Media Specifications • Using DLT Tape Cartridges • Troubleshooting DLT Drives HP Ultrium Drive and Media Specifications Table D-8 Ultrium Drive Specifications Description HP Ultrium Performance Read/write transfer rate: (maximum sustained) • Non-compressed mode: 15 MB/second • Compressed (2:1 typical): 30 MB/second Burst transfer rate 80 MB/second Average access time 90 second
Drives and Media HP Ultrium Drives & Media Table D-9 Ultrium Media Specifications Characteristic Ultrium Media Formatted capacity 200 GB (2:1 typical compression) Basic description 0.5 inch (metal particle) Tape length 580 meters (1903 feet) Cartridge dimensions 10.2 x 10.5 x 2.2 cm (4.02 x 4.15 x 0.
Drives and Media HP Ultrium Drives & Media Using HP Ultrium Cartridges CAUTION HP Ultrium tape drives require special cleaning cartridges and data cartridges formatted specifically for HP Ultrium. To avoid damage to your tape drive, it is critical to use appropriate cleaning cartridges and properly formatted data cartridges. A unique feature of Ultrium tape cartridges is LTO-Cartridge Memory (LTO-CM). LTO-CM is an intelligent memory chip embedded into the cartridge.
Drives and Media HP Ultrium Drives & Media Write-Protecting Ultrium Cartridges Each cartridge has a sliding write-protect switch. Using the write-protect switch ensures data safety for files that have been previously written to tape, preventing additional files from being written to that tape. To change the write-protect setting, slide the red tab on the base of the cartridge (Figure D-8 on page D-22): • Right to prevent data from being written to the cartridge.
Drives and Media HP Ultrium Drives & Media Using Ultrium Cartridge Bar Code Labels Make it a practice to use bar code labels on your tape cartridges. Your host software may need to keep track of the following information and the associated bar code: • Date of format or initialization • Cartridge owner (such as a group or department) • Storage purpose TIP If the host software does not keep track of this information, create a method for doing so.
Drives and Media HP Ultrium Drives & Media NOTE You can order additional bar codes if needed. Bar code ordering information is provided with your tape library. Table D-10 Ultrium Cartridge Bar Code Specifications NOTE Description Specification Data Cartridge Message 8-character: 6 alphanumeric (user preference) followed by 2 alphanumeric (media ID) Cleaning Cartridge Message 8-character: ‘CLN’, ‘H’, 2 numeric, and 2 alphanumeric (media ID) Dimensions 7.8 cm x 1.7 cm (3.07 in x 0.
Drives and Media HP Ultrium Drives & Media Using Ultrium Cleaning Cartridges HP Ultrium drives should only be cleaned if the clean drive icon displays on the tape library status bar. Only use appropriately formatted data cartridges and approved cleaning cartridges, and follow the instructions on page 2-15. In general, replace cleaning cartridges after fifteen uses. Marking the label on the cleaning cartridge after each use will help you keep track of the number of uses.
Drives and Media HP Ultrium Drives & Media Loading Ultrium Cartridges into a Magazine When inserting Ultrium cartridges into the tape library magazine, ensure that each cartridge is positioned with the write-protect switch facing out of the magazine and towards the magazine handle (Figure D-10). Push the tape into the slot until it “clicks” into place.
Drives and Media HP Ultrium Drives & Media Troubleshooting HP Ultrium Drives This section describes troubleshooting information for Ultrium drives, including: • Rewinding/Removing a Stuck Tape • Ultrium Cleaning Issues • LTO-Cartridge Memory (LTO-CM) Issues Refer to Chapter 4 for information on troubleshooting performance issues or other problems you may encounter. If you experience problems not covered by these manuals, contact your support representative.
Drives and Media HP Ultrium Drives & Media Ultrium Cleaning Issues Table D-11 describes potential issues with cleaning cartridges and how to resolve them. Table D-11 Ultrium Cleaning Issues Problem Solution Recurring cleaning message. • If the message reappears after cleaning the drive, the front panel display will indicate the need to replace the cleaning cartridge. • Replace the existing cleaning cartridge with a new one.
Drives and Media HP Ultrium Drives & Media LTO-Cartridge Memory (LTO-CM) Issues The LTO-CM stores information that is normally stored in the header at the beginning of the tape, including identification and usage information such as the number of times the cartridge has been loaded, when it was last cleaned, and error logs. If the LTO-CM becomes damaged, you may experience difficulty with the cartridge.
Drives and Media HP Ultrium Drives & Media D-30 Appendix D
Glossary A AL_PA Arbitrated loop physical address B backup software Software that runs on the host computer that is used to track data backups and execute library functions. board A printed circuit assembly (PCA). Also called a card or adapter. bulk load A way to load magazine slots with tapes. Usually refers to the initial loading of the library. bus A common data path over which data is transported.
Fibre Channel Arbitrated Loop (FC-AL) Topology that provides a low-cost solution for attaching multiple Fibre Channel ports in a loop without switches. hub A device that provides a multiple port loop interconnect system to implement a Fibre Channel arbitrated loop using a physical “star” configuration. front panel display An LCD (liquid crystal display), equipped with five soft keys, mounted on the front of the library that controls all library functions.
LVDS Low Voltage Differential SCSI originator A Fibre Channel term that refers to the initiating device. M P MAC Address Media access control address - a unique hardware-based address that identifies each node on a network. port The hardware entity within a node that performs data communications. magazine A slotted container that resides in the tape drawers that provides individual slots for five tape cartridges.
single-ended SCSI A type of cable that is limited to short distances. soft error Electronic errors in library functions that can be recovered. These errors are recorded in the soft error log. soft keys Five buttons located along the bottom edge of the front panel display that are used to execute commands on the display. swap Two related library actions, or moves, such as moving a tape from a slot to a drive, and then back to a slot.
Index A accessory kit, 1-4 advantages of fibre channel, C-12 AL_PA, glossary-1 B back panel, 1-12 backup software, 1-10, 4-16, glossary-1 barcode DLT labels, D-11–D-12 Ultrium labels, D-23–D-24 board, glossary-1 BOOTP, 3-11, 3-13 brackets mounting, 1-8 bulk erasing, D-21 bulk load, glossary-1 bus, 1-10, glossary-1 C cables fibre channel, 1-20, A-7 jumper, glossary-2 SCSI, 1-20, A-7 calibration, glossary-1 cards positions, 4-18, 4-53 Changing SCSI IDs, 3-20 choosing a location, 1-6 cleaning cartridge compat
Index removing a stuck tape, D-16 rewinding a stuck tape, D-14–D-15 troubleshooting drives, D-14–D-18 using tape cartridges, D-7 DLT 7000, D-3 downloading firmware, 4-60 drive, glossary-1 cleaning, 2-15 drive cleaning, glossary-1 drive firmware, 4-60 drive module, glossary-1 installing into library, 4-58 removing from library, 4-56 replacement overview, 4-54 taking drive offline, 4-55 unloading tape, 4-55 drive operations, 2-14 drives compatibility, D-3 daisy-chaining, 1-10 DLT cleaning problems, D-17 remo
Index HVDS, 4-22, glossary-2 I icons, 2-6 identifying errors, 4-4 identity, glossary-2 information firmware, 3-28 information about the library, 3-24 information, gathered before contacting support, B-5 inspecting media DLT, D-7–D-8 installation, 1-5–1-21 preparing the host, 1-10 installation check, 4-35 interface DLT 8000, D-5 Ultrium, D-19 internal administration tests running, 3-29 internal service tests demonstration, 3-32 internal tests inventory check, 3-29 lock transport, 3-30, 3-31 recalibrate libr
Index unformatted, D-3 using DLT cartridges, D-7 using Ultrium, D-21–D-26 write-protecting DLT, D-9 write-protecting Ultrium, D-22 menu trees, 2-8 mounting brackets, 1-8 move, glossary-3 moving the library, 1-34–1-39 MPE/iX configuration, 1-28–1-32 N nesting, 2-4, glossary-3 control levels, 2-4 O odometer, glossary-3 ordering supplies and accessories, B-6 originator, glossary-3 P packaging, 1-39 partial availability conditions, 4-9–4-12 partial availability state, clearing, 4-8 passwords changing, 3-5 enab
Index length, D-6 loading into magazine, D-13 removing a stuck tape, D-16 rewinding a stuck tape, D-14–D-15 DLT Type IIIXT, D-6 hub, D-8 inspecting DLT, D-7–D-8 labeling, 2-9 leader, D-7 maintaining, 2-10 maintaining Ultrium, D-21 Ultrium, D-21 description, D-20 dimensions, D-20 length, D-20 loading into magazine, D-26 rewinding a stuck tape, D-27 using DLT media, D-7 using Ultrium media, D-21–D-26 write-protecting, 2-9 write-protecting DLT, D-9 write-protecting Ultrium, D-22 tape drive, glossary-1 tape le
Index 6 Index
