HP DesignJet Z2600 PostScript® Printer HP DesignJet Z5600 PostScript® Printer User Guide
Edition 3 Legal notices Trademarks © Copyright 2017 HP Development Company, L.P. The information contained herein is subject to change without notice. Adobe®, Acrobat®, Adobe Photoshop® and Adobe® PostScript® 3™ are trademarks of Adobe Systems Incorporated. The only warranties for HP products and services are set forth in the express warranty statement accompanying such products and services. Nothing herein should be construed as constituting an additional warranty.
Table of contents 1 Introduction ............................................................................................................................................................................................... 1 Safety precautions ................................................................................................................................................................... 2 HP Start-Up Kit ...................................................................................
Personalizing the printer ....................................................................................................................................................................... 27 Change the language of the front-panel display .............................................................................................................. 28 Access the HP DesignJet Utility ........................................................................................................................
8 Web-connected printing ........................................................................................................................................................................ 65 Print by email .......................................................................................................................................................................... 65 9 Job queue management .......................................................................................................
Maintain the ink cartridges ................................................................................................................................................. 110 Move or store the printer .................................................................................................................................................... 110 Update the firmware .......................................................................................................................................
White spots on the print ..................................................................................................................................................... 138 Colors are inaccurate ........................................................................................................................................................... 139 The image is incomplete (clipped at the bottom) .......................................................................................................
Customer Self Repair .......................................................................................................................................................... 164 Contact HP Support ............................................................................................................................................................. 164 22 Printer specifications .............................................................................................................................
1 ENWW Introduction ● Safety precautions ● HP Start-Up Kit ● Using this document ● The printer’s main features ● The printer’s main components ● The front panel ● Printer software ● Web Services ● Turn the printer on and off ● The printer’s internal prints 1
Safety precautions Follow at all times the precautions and warnings below to use the printer safely. Do not carry out any operations or procedures other than as described in this document, because doing so may result in death, serious personal injuries, or fire. Mains connection ● Use the power-supply voltage specified on the label. Avoid overloading the printer's electrical outlet with multiple devices. Doing so can cause a fire or an electric shock hazard. ● Ensure that the printer is well grounded.
● The power cord or plug is damaged ● The printer has been dropped ● The printer is not operating normally HP Start-Up Kit The HP Start-Up Kit is the DVD that comes with your printer; it helps you to download the printer’s software and documentation from the Internet. You need an active Internet connection for this purpose. Using this document This document can be downloaded from http://www.hp.com/go/Z2600/manuals or http://www.hp.com/go/ Z5600/manuals.
● Troubleshooting general printer issues on page 154 ● Front-panel error messages on page 159 Accessories, support and specifications The chapters Accessories on page 114, HP Customer Care on page 162, and Printer specifications on page 166 contain reference information, including customer care, the printer specifications and part numbers for paper types, ink supplies and accessories. Glossary The Glossary on page 170 contains definitions of printing and HP terms used in this documentation.
The printer’s main features Your printer is a color inkjet printer designed for printing high-quality images on paper up to 610 mm (24 in) wide in the Z2600 printer, or up to 1118 mm (44 in) wide in the Z5600 printer.
The printer’s main components The following front and rear views of the printer illustrate the main components. Front view 1. Ink cartridge 2. Ink cartridge slots 3. Blue lever 4. Window 5. Front panel 6. Printhead carriage 7. Printhead 8. Output tray 9. Paper alignment lines 10.
Rear view NOTE: This illustration shows the Z5600. 1. Roll cover 2. Communication ports 3. Power switch 4. Power socket 5. Spindle 6. Spindle stop 7. Paper roll NOTE: ENWW The upper roll is roll 1 and the lower roll is roll 2.
Communication ports 1. Hi-Speed USB device port, not available in Z2600 or Z5600 2. Gigabit Ethernet port, to connect to a network 3. Diagnostic LEDs, to be used by service engineers 4. Hi-Speed USB host port, intended for connecting an accessory There is another Hi-Speed USB host port on the other side of the printer, beside the front panel, intended for connecting a USB flash drive.
The front panel The front panel is located on the front right of the printer. It gives you complete control of your printer: from the front panel, you can print, view information about the printer, change printer settings, perform calibrations and tests, and so on. The front panel also displays alerts (warning and error messages) when needed. 1. A Hi-Speed USB host port, intended for connecting a USB flash drive, which can provide files to be printed.
Home screen dynamic icons The following items are displayed only on the home screen. ● Press to view information about printer status, change printer settings, or initiate actions such as loading paper or replacing ink supplies. A smaller warning icon appears if there are actions that need to be performed. ● To the right of the above button is a message showing the printer status or the most important current alert.
– View job accounting information, see Retrieving printer usage information on page 95 – Change various printer settings – Manage email notifications – Change permissions and security settings See Access the Embedded Web Server on page 28 and Access the HP DesignJet Utility on page 28. NOTE: New versions of all printer software can be expected to appear from time to time.
When the printer is powered back on, it takes about three minutes to initialize and check and prepare the printheads. Preparing the printheads takes about 75 seconds. However, if the printer has been off for six weeks or more, preparing the printheads could take up to 45 minutes. The printer’s internal prints The internal prints give various kinds of information about your printer. They can be requested from the front panel.
2 ENWW Installing the software ● Choose which connection method to use ● Connect the printer to your network ● Connect a computer to the printer by network (Windows) ● Uninstall the printer software (Windows) ● Connect a computer to the printer by network (Mac OS X) ● Uninstall the printer software (Mac OS X) ● Set up one-click printing with HP DesignJet Click Printing Software 13
Choose which connection method to use The following methods can be used to connect your printer. Connection type Speed Cable length Other factors Gigabit Ethernet Very fast; varies according to network traffic Long: 100 m (328 ft) Requires extra equipment (switches) Jetdirect print server (optional accessory) Moderate; varies according to network traffic Long: 100 m (328 ft) Requires extra equipment (switches) Provides additional features See http://www.hp.
Using IPv6 Your printer supports almost all network connectivity features using IPv6, just as it does using IPv4. To make full use of IPv6, you may need to connect your printer to an IPv6 network in which there are IPv6 routers and servers. In most IPv6 networks, the printer will configure itself automatically as follows, and no user configuration is necessary: 1. The printer assigns itself a link-local IPv6 address (which starts with “fe80::”). 2.
Printer software installation 1. Make a note of the printer's IP address from the front panel (see Access the Embedded Web Server on page 28). 2. Insert the HP Start-up Kit DVD into your computer. 3. In the window that opens on your screen, click Download. You will be taken to the HP DesignJet Z2600 and Z5600 drivers webpage. 4. In your Web browser, select Windows or Mac OS X software, then choose which specific software you want to install (by default, all of it).
● The printer should be set up and on. ● The Ethernet switch or router should be on and functioning correctly. ● The printer and the computer should be connected to the network (see Connect the printer to your network on page 14). Now you can proceed to install the printer software and connect to your printer. Bonjour or TCP/IP connection 1. Go to the front panel and press 2. Insert the HP Start-up Kit DVD into your computer. 3. Open the DVD icon on your desktop. 4.
Uninstall the printer software (Mac OS X) During the installation procedure, you have the option to install the HP Uninstaller application in your system. This should be available under HP in the system Applications folder. IMPORTANT: The HP Uninstaller application will uninstall all HP software installed in your system. To delete the print queue only, select the Print & Scan dialog from the system preferences. Select the name of the printer and click the − button.
3 ENWW Setting up the printer ● Introduction ● Set up your Web-connected printer ● Web Services manual configuration ● Paper suitability options ● Turn nesting on and off ● Turn usage information on and off ● Turn email notifications on and off ● Turn alerts on and off (Windows only) ● Control access to the printer ● Require account ID ● Set Windows driver preferences 19
Introduction This chapter describes various printer settings that the printer administrator may wish to control as soon as a new printer is assembled and ready for use. Set up your Web-connected printer Your printer can connect to the Internet to benefit from the following Web Services (see also Web Services on page 11): ● Automatic firmware updates ● Use HP ePrint to print by email To set up your printer for Web Services, follow these steps, explained in more detail below: 1. 2.
● Proxy > Primary port: Enter the proxy port number, zero by default. ● Proxy > Restore factory settings: Return to the initial default settings. If you have trouble with your Internet connection, see Cannot connect to the Internet on page 157. Configure firmware updates You can choose from the Embedded Web Server or from the front panel whether and how to download firmware updates. NOTE: If an administrator password has been set, it will be required to change these settings.
Paper suitability options Paper mismatch action If the paper currently loaded in the printer is not suitable for a particular job, the printer can either put the job on hold until some suitable paper is loaded, or it can ignore the problem and print the job on the unsuitable paper.
● In the HP DesignJet Utility for Windows: select Settings > Job Management > Nest. ● In the HP DesignJet Utility for Mac OS X: select Printer Settings > Configure Printer Settings > Job Management > Nest. ● In the Embedded Web Server: select Setup > Printer settings > Job management > Nest. ● Using the front panel: press , then , then Setup > Job management > Nest options > Enable nesting.
● SMTP server: the IP address of the outgoing mail server (SMTP) that will process all email messages from the printer. If the mail server requires authentication, email notifications will not work. ● Printer email address: each email message sent by the printer must include a return address, which does not need to be a real, functional email address, but it should be unique, so that recipients of the message can identify the printer that sent it.
If an administrator password has been set, it must be given in order to perform the following operations: ● Change the security settings (including the administrator password itself) ● Change the configuration of the Internet connection ● Change the Automatic Firmware Update configuration ● Enable or disable automatic downloading and/or installation of automatic firmware updates ● Restore an earlier firmware version ● Reset factory defaults NOTE: The administrator password can contain only chara
The account ID can be set in the printer driver when sending the job. If the job is set "on hold for accounting" by the printer, you can introduce the account ID in the HP DesignJet Utility by going to the Job Center > Job Queue and clicking the job that is on hold. A window with a text box will be displayed and you can enter the account ID into it.
4 ENWW Personalizing the printer ● Change the language of the front-panel display ● Access the HP DesignJet Utility ● Access the Embedded Web Server ● Change the language of the HP DesignJet Utility ● Change the language of the Embedded Web Server ● Change the sleep mode setting ● Turn the buzzer on and off ● Change the front-panel display brightness ● Change the units of measurement ● Configure network settings ● Change the graphic language setting ● Manage printer security ● Ch
Change the language of the front-panel display There are two possible ways to change the language of the front-panel menus and messages. ● If you can understand the current front-panel display language, press , then , then Setup > Front panel options > Select language. ● If you cannot understand the current front-panel display language, start with the printer powered off. Press the Power key to turn it on. When you see icons appear on the front panel, press and then .
Change the language of the HP DesignJet Utility The HP DesignJet Utility can work in the following languages: English, Portuguese, Spanish, Catalan (Windows only), French, Dutch, Italian, German, Polish, Russian, Simplified Chinese, Traditional Chinese, Korean and Japanese. ● Under Windows, select Tools > Set Language and select a language from the list. ● Under Mac OS X, the language is changed as for any other application. In System Preferences, select Language & Region and re-launch the application.
With the HP DesignJet Utility under Windows, select the Settings tab, then Network Settings. Under Mac OS X, select Configuration > Network Settings. The following settings are available. ● IP Configuration method: Specify the way to set an IP address, selecting BOOTP, DHCP, Auto IP or Manual. ● Host name: Specify the IP name of the printer. The name may contain up to 32 ASCII characters. ● IP address: Specify the IP address of the printer.
Change the graphic language setting You can change the graphic language setting from the HP DesignJet Utility with the following steps. 1. Under Windows, select the Settings tab then Printer settings > Printing preferences. Under Mac OS X, select Printer settings > Configure printer settings > Printing preferences. 2. Select one of the following options. ● Select Automatic to let the printer determine which type of file it is receiving.
5 32 Paper handling ● General advice ● Load a roll onto the spindle ● Load a roll into the printer ● Unload a roll ● Load a single sheet ● Unload a single sheet ● Sensitive-paper mode ● View information about the paper ● Paper presets ● Printing paper info ● Move the paper ● Maintain paper ● Change the drying time ● Turn the automatic cutter on and off ● Feed and cut the paper Chapter 5 Paper handling ENWW
General advice CAUTION: Before starting a paper loading process, ensure you have enough room around the printer, both in front and behind. CAUTION: moving. Make sure the printer wheels are locked (the brake lever is pressed down) to prevent the printer from CAUTION: All paper must be 280 mm (11 in) or longer. A4 and letter paper cannot be loaded in landscape orientation. TIP: For photo paper wear cotton gloves to avoid transferring oils onto the paper.
2. Remove the black end of the spindle from the printer, then the blue end. CAUTION: WARNING! Do not insert your fingers into the spindle supports during the removal process. 3. The spindle has a stop at each end to keep the roll in position. The blue stop can be removed to mount a new roll; it slides along the spindle to hold rolls of different widths. Remove the blue paper stop from the end of the spindle. 4.
5. Slide the new roll onto the spindle. Make sure the paper type is oriented as shown. If it is not, remove the roll, turn it 180 degrees and slide it back on to the spindle. There are labels on the spindle showing the correct orientation. NOTE: From the back of the printer, the blue stopper is inserted into the right-side holder. Ensure both ends of the roll are as close to the spindle stops as possible. 6.
If the roll you have selected is already loaded, you have to wait while it is automatically unloaded. NOTE: If the loaded paper cannot be automatically cut by the printer, you are asked to unload it manually. You should stand behind the printer when loading the lower roll (roll 2). You may stand behind or in front of the printer when loading the upper roll (roll 1). CAUTION: If your height is less than 1.
8. Insert the edge of the paper into the printer. WARNING! Do not push your fingers inside the printer's paper path. TIP: When loading the upper roll, avoid inserting roll paper into the cut-sheet slot. If you do so, the printer beeps and the front panel asks you to remove the paper. 9. Roll the paper into the printer until you feel resistance and the paper flexes slightly. When the printer detects the paper, it feeds it in automatically. 10.
12. If the Printing paper info option is enabled, the front panel may ask you to specify the length of the roll. See Printing paper info on page 45. 13. The printer checks the alignment and measures the width, then the front panel prompts you to close the roll cover. If the roll is not correctly aligned, follow the instructions on the front-panel display. Uncuttable paper (canvas) Some paper types, such as canvas, cannot be cut by the automatic cutter.
1. If you have already started the unload process, press 2. Lift the blue lever on the left. If the front panel displays a warning about the lever, ignore it. 3. Pull out the paper from the printer. Pull from wherever the paper is accessible; the back of the printer is recommended. You may need to open the roll cover. 4. Lower the blue lever. on the front panel to cancel that procedure. Manual unload procedure Paper types that cannot be cut by the automatic cutter must be unloaded manually. 1.
5. When prompted by the front panel, insert the sheet into the cut-sheet slot on the right side of the printer. Load your sheet aligned with the load line and insert until the paper will not continue; with thicker sheets, you feel resistance. WARNING! Do not push your fingers inside the printer's paper path. 6. Press the OK key on the front panel to feed the paper into the printer. Guide the sheet into the printer; this is especially important with thicker papers. 7.
The sheet unloads out of the front of the printer; either catch it manually or allow it to fall into the basket.
Sensitive-paper mode The printer’s sensitive-paper mode is designed to ensure the highest-quality prints on paper particularly vulnerable to deformations or scratches, such as film. Sensitive-paper mode can be enabled in two different ways: ● When you load a roll, by using the Load roll 1/2 as sensitive paper front-panel options ● When the roll is already loaded, by using the Treat roll 1/2 as sensitive paper front-panel options. The front panel guides you through a step-by-step process.
● Paper type you have selected ● Roll or sheet status ● Width of the paper in millimeters (estimated) ● Length of the paper in millimeters (estimated) If no paper is loaded, the message Out of paper is displayed. The same information is displayed in the HP DesignJet Utility for Windows (Overview tab > Supplies Status tab), the HP DesignJet Utility for Mac OS X (Information group > Printer Status > Supplies Details) and the Embedded Web Server (upper-right corner).
4. On the Import page, select the paper preset file that you downloaded in step 1. 5. Click the Update button and wait for the update process to finish. It may take some time. The printer will automatically restart when the update is complete; wait until it has restarted and the front panel indicates that it is ready. 6. Check that the new paper type appears in the Additional paper or Custom paper category in your printer's front panel. 7.
● Starwheels: Print with the starwheels up or down. ● Cutter: Enable or disable the cutter. ● Global Ink Limit: Initially it can be left as it is and modified later on, based on printing results. Some paper types are available with different ink limits (less/normal/more ink). Ink limits are generally proportional to color gamut volume, but a higher ink limit can cause printing artifacts (bleed, coalescence, etc.) in some cases.
Maintain paper To maintain paper quality, follow the recommendations below. ● Store rolls covered by another piece of paper or cloth ● Store cut sheets covered and clean or brush them before loading them in the printer ● Clean input and output platens ● Always keep the window of your printer closed NOTE: Photo and coated paper requires careful handling, see The print is scuffed or scratched on page 136.
NOTE: The printer knows that some paper types, such as canvas, cannot be cut by the automatic cutter; and it will not try to cut them even if the cutter is turned on. TIP: To cut roll paper while the automatic cutter is disabled, see Feed and cut the paper on page 47. Feed and cut the paper If you go to the front panel and press , then , then Paper > Form feed and cut, the printer advances the paper and makes a straight cut across the front edge.
6 Working with two rolls (Z5600 only) ● The uses of a multiroll printer ● How the printer allocates jobs to paper rolls The uses of a multiroll printer A multiroll printer can be useful in several different ways: ● The printer can automatically switch between different paper types according to your needs. ● The printer can automatically switch between different paper widths according to your needs. This enables you to save paper by printing smaller images on narrower paper.
Here are some settings that may be used in typical situations. NOTE: The Type is and Source is settings are in the printer driver and the Embedded Web Server; the Roll switching policy is set in the front panel.
7 50 Printing ● Introduction ● Print from a USB flash drive ● Print from a computer using the Embedded Web Server or HP DesignJet Utility ● Print from a computer using a printer driver ● Advanced print settings Chapter 7 Printing ENWW
Introduction You can choose to print in the following different ways, depending on your circumstances and preferences. ● Print a TIFF, JPEG, HP-GL/2, RTL, PDF, or PostScript file directly from a USB flash drive. See Print from a USB flash drive on page 51. ● Print a file that is already in the job queue. See Reprint a job from the queue on page 67.
● Print quality allows you to set the print quality to Best, Normal or Fast. ● Roll allows you to specify printing on roll 1 or roll 2, or you can choose Save paper, which automatically chooses the narrowest roll on which the print will fit. ● Rotation allows you to rotate the print by any multiple of 90°, or you can choose Automatic, which rotates the print automatically if that will save paper. ● Printer margins offers two options: – Clip from contents clips the margins from the original image.
Press the Add another file button to choose the files from your computer that you want to print. The files must be in one of the following formats: ● HP-GL/2 ● RTL ● TIFF ● JPEG ● PDF ● PostScript NOTE: When you print to a file, the file should be in one of the above formats, but its name may have an extension such as .plt or .prn. If the files are not in one of these formats, they will not be printed successfully.
Advanced print settings The rest of this chapter explains the various print settings that you can use when printing with a printer driver, the Embedded Web Server or the HP DesignJet Utility. These methods offer a relatively large number of settings in order to satisfy all requirements. TIP: In general you are recommended to use the default settings unless you know that they do not meet your requirements.
NOTE: The paper size specified here should be the paper size in which the document was created. It is possible to rescale the document to a different size for printing. See Rescale a print on page 57. ● In the Windows driver dialog: select the Paper/Quality tab, then select your paper size from the Document Size list. ● In the Mac OS X Page Setup dialog: select your printer from the Format for list, then select your paper size from the Paper Size list.
7. Select More… from the drop-down list of paper sizes. 8. Select your new paper size from the group of Custom sizes. A custom paper size created in this way has the following characteristics: ● The paper size is permanent. It will not disappear if the driver is closed or the computer is turned off. ● Restricted users cannot create paper forms. The “manage documents” role in the Windows Active Directory is the minimum required. ● The paper size is local to the computer.
size as the page, the printer assumes that the extreme edges of the image are either white or unimportant, and do not need to be printed. This may be useful when your image already contains a border. ● Borderless. Your image will be printed on a page of the size you have selected, with no margins. The image is slightly enlarged to ensure that no margin is left between the edges of the image and the edges of the paper. If you select Automatically by Printer, this enlargement is done automatically.
If you are printing to a single sheet, you must ensure that the image can actually fit onto the sheet, otherwise the image will be clipped. Change the treatment of overlapping lines NOTE: This topic applies only when printing an HP-GL/2 job. The merge option controls the overlapping lines in an image. There are two settings: ● Off: where the lines cross, only the color of the top line is printed. This is the default setting. ● On: where the lines cross, the colors of the two lines merge.
You can specify even faster draft-quality printing by using Economode, as follows. This is intended mainly for documents containing only text and line drawings. ● In the Windows driver dialog: go to the Paper/Quality tab and look at the Print Quality section. Select Custom Options, then set the quality level to Fast and check the Economode box. ● In the Mac OS X Print dialog: go to the Paper/Quality panel and set the quality options to Custom, then set quality to Fast and check the Economode box.
In order to be sure of leaving no margins, the printer prints slightly past the edges of the paper. Any ink deposited outside the paper is absorbed by the sponge situated in the platen. You can request printing with no margins in the following ways: ● In the Windows driver dialog: select the Paper/Quality tab and press the Margins/Layout button. Then select Borderless. ● In the Mac OS X Page Setup dialog: select a paper size name that includes the words “no margins”.
Use paper economically Here are some recommendations for making economical use of paper: ● If you are printing relatively small images or document pages, you can use nesting to print them side by side instead of one after another. See Nest jobs to save roll paper on page 61. ● You may be able to save some roll paper by using the following options: ● – In the Windows driver dialog: select the Features tab and then Remove top/bottom blank areas and/or Rotate by 90 degrees or Autorotate.
Which pages qualify for nesting? In order to be in the same nest, the individual pages must be compatible in all of the following ways: ● All pages must have the same print quality setting (Economode, Fast, Normal or Best). ● The Maximum Detail setting must be the same on all pages. ● The Layout/Margins setting must be the same for all pages. ● The Mirror Image setting must be the same for all pages. ● The Rendering Intent must be the same for all pages.
● To stop people from accidentally printing unimportant jobs on expensive paper. ● To avoid printing on a particular roll when printing from AutoCAD without interacting with the HP printer driver. To protect a roll, go to the front panel and press , then , then Setup > Printing preferences > Paper options > Roll protection. NOTE: If you protect a roll, then later unload the current roll and load a new one, the new roll remains protected.
Recommended settings for unattended printing (continued) 64 Print type Print mode Max Detail Drying time Paper types Lines and fills Normal Off Optimal Coated, Bond, Heavyweight Coated, Glossy Maps Best Off Optimal Coated, Heavyweight Coated, Glossy Renderings, photographs Best Off Optimal Coated, Heavyweight Coated, Glossy Chapter 7 Printing ENWW
8 Web-connected printing Your printer can be connected to the Web, providing various benefits: ● Automatic firmware updates (see Update the firmware on page 111) ● Print to your printer by sending it an email message with the file to be printed as an attachment. PDF, TIFF, and JPG files are supported. For the latest information, see http://www.hp.com/go/designjeteprinters. Print by email After you have enabled Web Services, you can print to your printer by email.
9 Job queue management ● The job queue in the front panel ● The job queue in the Embedded Web Server or HP DesignJet Utility The job queue in the front panel To see the job queue on the front panel, press on the home screen. Job queue page The job queue page shows all jobs that are available in the job queue. It includes jobs that are being received, parsed, rendered, printed and already printed. Each line shows the name of the job and its status.
● When After Processing is selected, the printer waits until the whole page has been processed and then it starts to print. This is the slowest setting but ensures the best print quality in large or complex prints. ● When Immediately is selected, the printer prints the page as it is processed. This is the quickest setting, but the printer may stop halfway through a print to process data. This setting is not recommended for complex images with dense color.
Turn off the job queue To turn off the job queue, press 68 Chapter 9 Job queue management , then , then Setup > Job management options > Queue > Off.
The job queue in the Embedded Web Server or HP DesignJet Utility The HP DesignJet Utility provides a different way of accessing the Embedded Web Server's job management facilities, but the facilities are exactly the same whether you use the Embedded Web Server or the HP DesignJet Utility. To see the queue in the Embedded Web Server, select Job queue in the Main tab. Job queue page By default, access to the job queue is open to all users.
NOTE: Do not try to preview a job with more than 64 pages, which may cause software problems. To reach the preview page, click the magnifying glass icon, which appears in the Preview column on the job queue page. The preview page shows the following job details along with a thumbnail preview of the job: ● File name: The file name of the job. ● Loaded paper: The type of paper loaded in the printer. ● Job dimensions: The dimensions of the job.
NOTE: If Rotate was On when you sent the file, every copy will be rotated. NOTE: You cannot use this method for PCL3 jobs. To reprint old jobs that are PCL3, you may be able to use your operating system's printer spooler, if you have already set the spooler to save old jobs. This facility depends on your operating system. NOTE: When reprinting a print job, you cannot change the print settings, because the job has already been rasterized.
Reactivate a job on hold When the printer puts a job on hold you receive an alert, see Alerts on page 158, which explains why the job is on hold. Follow the instructions on the screen to remove the hold and continue printing. Turn off the job queue To turn off the job queue, select the Setup tab, then Printer settings > Job management > Queue and select Off.
10 Color management ENWW ● Introduction ● How colors are represented ● A summary of the color management process ● Color calibration ● Color management from printer drivers ● Color management from the printer driver ● Color management from the Embedded Web Server ● Color management from the front panel 73
Introduction Color management is performed using a set of software tools that allow you to reproduce a color as accurately as possible on any display or printing device. In addition, your printer has been engineered with advanced hardware and software features to ensure predictable and dependable results.
You can check the color calibration status of the currently loaded paper at any time by pressing and then on the front panel. The status may be one of the following: ● Recommended: the paper has not been calibrated. NOTE: Whenever you update the printer's firmware, the color calibration status of all papers is reset to Recommended. ● Obsolete: the paper has been calibrated, but the calibration is now out of date because a printhead has been replaced, and should be repeated.
● Application-Managed Colors: in this case your application program must convert the colors of your image to the color space of your printer and paper type, using the ICC profile embedded in the image and the ICC profile of your printer and paper type. ● Printer-Managed Colors: in this case your application program sends your image to the printer without any color conversion, and the printer converts the colors to its own color space.
can be achieved on your printer; it also gives clear information on how close the emulation is to the original spot color. See Printing PANTONE swatch books on page 78. Color emulation Your printer can emulate the color behavior of other devices: RGB devices such as monitors, and CMYK devices such as presses and printers. You can set color emulation in the following ways: ● In the Windows driver dialog: select the Color tab, and Printer Managed Colors.
PostScript or PDF jobs only ● Default CMYK source profile: you can choose from a selection of CMYK source profiles recognized by the printer. Default: US Coated SWOP v2. ● Rendering intent: you can select the rendering intent. ● Black point compensation: you can turn black point compensation on or off. ● HP Professional PANTONE Emulation: you can turn HP Professional PANTONE Emulation on or off. Rendering intent Rendering intent is one of the settings used when doing a color transformation.
Color management from the front panel You can color-calibrate the loaded paper type from the front panel by pressing , then , then Image quality maintenance > Calibrate color. See Color calibration on page 74. The other color options in the front panel can all be found by pressing , then , then Printing preferences > Color options (they can also be found under Advanced printing preferences).
11 Practical printing examples 80 ● Print a draft for revision with the correct scale ● Print a document with the correct colors ● Print a project ● Print a presentation ● Print and scale from Microsoft Office Chapter 11 Practical printing examples ENWW
Print a draft for revision with the correct scale This section demonstrates how to print a draft for revision with the correct scale from Adobe Acrobat. Using Adobe Acrobat 1. In the Acrobat window, bring the mouse cursor to the bottom left corner of the document pane to check the page size. 2. Select File > Print and ensure that Page Scaling is set to None. NOTE: The page size will not be automatically selected according to the drawing size. 3.
For example, there is no way to select a working color space; a default color space, most likely sRGB, is applied. This color space is used for screen display, for example. Also, as an alternative color profile when no other is specified by a file, as will be explained later. Acrobat Reader print dialog The printing process is very simple. 1. 82 Select the printer and driver from the Printer drop-down menu in the Print dialog box. Driver settings can be adjusted by clicking the Properties button.
2. Adjust the color settings in the driver properties window. 3. Click the Advanced button in the Print dialog box to set color management options. Check the box Let printer determine colors; and HP recommends checking the other color-management boxes, which preserve the purity of particular colors: Treat grays as K-only grays, Preserve Black, and Preserve CMYK Primaries. 4.
84 1. PDF files may not may not contain a color profile. In the absence of a color profile, Acrobat uses a working color space by default. To choose a working color space, first click Edit > Preferences. 2. In the Preferences dialog box, you can choose RGB, CMYK, and grayscale working color spaces.
3. PDF files can contain elements with different color profiles. Some may have color profiles, some may not. The working color space will affect only those without a color profile. If you want to attach a specific color profile to the document, you must convert the contents of the document as follows. First, select Convert Colors from View > Tools > Print Production or by clicking the icon in the status bar. 4.
You can also select a default color profile, which will be used for any elements that lack a color profile. HP suggests: ● RGB: Choose sRGB or Adobe RGB; the latter tends to provide more vivid colors. ● CMYK: Choose Coated FOGRA39 or US Web Coated (SWOP) v2. 6. Press the Advanced button in the Print dialog box, set Color Handling to Printer Color Management, and click OK. 7. In the Print dialog box, click the Print button to print the document.
Using AutoCAD 1. The AutoCAD window can show a model or layout. Normally a layout is printed rather than the model. 2. Click the Plot icon at the top of the window. 3. The Plot window opens. 4. You can see further options by pressing the circular button in the lower right corner of the window. NOTE: The Quality option here does not refer to the final print quality but to the quality of AutoCAD viewport objects that are sent for printing. 5. Press the Properties button. 6.
9. If you intend to print on roll paper, you must decide where the printer should cut the paper. Press the Margins/Layout button and select Clip contents by margins. 10. Select the Features tab, then select the Autorotate and Crop lines options. Autorotation can help to avoid wasting paper, and the crop lines will show you where to cut the paper after printing. 11. Press the OK button and save your configuration changes to a PC3 file. 12.
Press the Add files button (or Choose File, Add another file) to choose the files from your computer that you want to print. The files must be in one of the following formats: ● PDF ● PostScript ● TIFF ● JPEG ● HP-GL/2 ● RTL NOTE: When you print to a file, the file should be in one of the above formats, but its name may have an extension such as .plt or .prn. If the files are not in one of these formats, they will not be printed successfully.
Using AutoCAD 1. Open the AutoCAD file and select a layout. 2. Click the Plot icon at the top of the window. 3. Ensure that the correct printer is selected, then press the Properties button. 4. Select the Device and Document Settings tab, and press the Custom Properties button. 5. In the Paper/Quality tab, check the Show preview before printing box, and select the paper type that you intend to use.
7. If you intend to print on roll paper, you must decide where the printer should cut the paper. Press the Margins/Layout button and select Clip contents by margins. 8. If you are using photo or glossy paper, you can select Borderless printing. 9. Select the Features tab, then select the Autorotate and Crop lines options. Autorotation can help to avoid wasting paper, and the crop lines will show you where to cut the paper after printing. 10.
11. When you have pressed the OK button in the Plot window, the printer will construct a print preview. Using Adobe Photoshop 1. In Photoshop, select File > Print and then select your printer. 2. Select Print settings, then the Paper/quality tab. 3. Choose from the available paper sizes. If you do not find the paper size that you intend to use, press the Custom button. Enter the width, the length and the name of your custom paper size. Press the Save and OK buttons. 92 4.
Print and scale from Microsoft Office This section demonstrates how to print and scale from Microsoft Office 2013. Using PowerPoint 1. Select File > Print, and select the name of your printer. 2. Select Printer properties > Features > Print document on to scale the document to a particular size. 3. Select the Paper/Quality tab, then select Paper Source and Paper Type. 4. Select Margins/Layout, then select Clip contents by margins to keep the size. Using Project ENWW 1.
3. Select Page Setup, and choose the Paper Size you want. 4. Select Options to go to the printer driver. The default options in the Paper/Quality tab are probably suitable: Paper source: Printer auto select and Paper Type: Use Printer Settings. 5. Select Features > Print document on to scale the document to a particular size. Alternatively, you can scale the document in Project. Using Excel 94 1. Select File > Print. Select your printer's name, then click the back arrow to leave the File menu. 2.
12 Retrieving printer usage information ENWW ● Get printer accounting information ● Check usage statistics ● Check usage statistics for a job ● Request accounting data by email 95
Get printer accounting information There are various different ways of getting accounting information from your printer. ● View printer usage statistics for the whole lifetime of the printer, see Check usage statistics on page 96. ● View ink and paper usage for each of your recent jobs by using the HP DesignJet Utility, see Check usage statistics for a job on page 96. If the HP DesignJet Utility is not available, see Access the HP DesignJet Utility on page 28. ● Request accounting data by email.
Accounting statistics with the HP DesignJet Utility 1. Access the HP DesignJet Utility, see Access the HP DesignJet Utility on page 28. 2. Under Windows, select Job center to view information regarding the most recent jobs, then click the Accounting link. Under Mac OS X, select Job Accounting and click the Look Up button. Accounting statistics with the Embedded Web Server 1. Access the Embedded Web Server, see Access the Embedded Web Server on page 28. 2. Go to the Main tab. 3.
When you have completed the above steps, the printer will send accounting data by email with the frequency that you specified. The data are provided in XML and can easily be interpreted by a third-party program. The data provided on each print job include when the job was submitted, when the job was printed, the printing time, the type of image, the number of pages, the number of copies, the paper type and size, the amount of each color of ink used and various other attributes of the job.
13 Handling ink cartridges and printheads ENWW ● About the ink cartridges ● Check the ink cartridges status ● Remove an ink cartridge ● Insert an ink cartridge ● About the printheads ● Check the printhead status ● Remove a printhead ● Insert a printhead 99
About the ink cartridges Ink cartridges store the ink and are connected to the printheads, which distribute the ink on the paper. To purchase additional cartridges, see Accessories on page 114. CAUTION: Observe precautions when handling ink cartridges because they are ESD-sensitive devices (see the Glossary on page 170). Avoid touching pins, leads and circuitry. NOTE: This printer is not designed to use continuous ink systems.
1. From the front panel, press Alternatively, press , then , then , then Replace ink cartridges. , then Ink > Replace ink cartridges. 2. Open the ink cartridge cover on the left-hand side of the printer. 3. Grip the cartridge you wish to remove. 4. Pull the cartridge straight up. NOTE: Avoid touching the end of the cartridge that is inserted into the printer, as there may be ink on the connection. NOTE: 5. ENWW Avoid storing partially used ink cartridges.
Insert an ink cartridge 1. Before removing the cartridge from its wrapping, shake it vigorously. 2. Unwrap the new ink cartridge, find the label identifying the ink color. Check that the letter or letters (in these illustrations, M for magenta) marking the empty slot, matches the letter or letters on the cartridge label. 3. Insert the ink cartridge into its slot. 4. Push the cartridge into the slot until it snaps into position.
About the printheads The printheads are connected to the ink cartridges and jet ink onto the paper. CAUTION: Observe precautions when handling printheads because they are ESD-sensitive devices (see the Glossary on page 170). Avoid touching pins, leads and circuitry. Check the printhead status The printer automatically checks and services the printheads after each print. Follow the steps below to get more information on your printheads. 1. 2.
1. From the front panel, press Alternatively, press 2. , then , then , then Replace printheads. , then Ink > Replace printheads. The printer moves the carriage into the correct position. CAUTION: If the carriage is left in the removal position for more than three minutes without inserting or removing any printheads, it tries to move back to its normal position in the right-hand end. 3. When the carriage has stopped moving, the front-panel display asks you to open the window. 4.
ENWW 7. This gives you access to the printheads. 8. To remove a printhead, lift up the blue handle. 9. Using the blue handle, use steady force to disengage the printhead.
10. Pull the blue handle upward until the printhead is released from the carriage. CAUTION: Do not pull abruptly because this can damage the printhead. 11. The front-panel display identifies the missing printhead. Insert a printhead NOTE: You cannot insert a new printhead successfully if either of the connected ink cartridges is empty, or nearly empty. In this case, you should replace the ink cartridge before inserting the new printhead. 1. Remove the orange protective caps by pulling them down. 2.
3. Insert the new printhead into its correct slot in the carriage. CAUTION: Insert the printhead slowly and vertically, straight down. It may be damaged if you insert it too fast, or at an angle, or if you rotate it as you insert it. 4. Push down as indicated by the arrow shown below. CAUTION: When installing the new printhead there may be some resistance, so you need to press it down firmly but smoothly.
6. Ensure the end of the blue handle catches the wire loop on the near side of the carriage. 7. Lower the handle to rest on the carriage cover. When all the printheads have been inserted correctly and are accepted by the printer, the printer beeps. NOTE: If the printer does not beep when you insert the printhead and the Replace message appears on the front-panel display, the printhead may need to be reinserted. 8. Close the window. 9.
14 Maintaining the printer ENWW ● Check printer status ● Clean the exterior of the printer ● Maintain the ink cartridges ● Move or store the printer ● Update the firmware ● Update the software ● Printer maintenance kits ● Secure Disk Erase 109
Check printer status You can check the current status of the printer in various ways: ● If you start the HP DesignJet Utility and select your printer, you see a page of information describing the status of the printer and its paper and ink supplies. ● If you access the Embedded Web Server, you see information about the general status of the printer. The Supplies page in the Main tab describes the status of the paper and ink supplies.
If you need to store the printer for a long time, follow the steps below. 1. Turn off the power using the Power key on the front panel. 2. Also turn off the power switch at the rear of the printer. 3. Disconnect the printer's power cable. CAUTION: If you turn the printer upside down, ink could escape into the printer and cause serious damage. When the printer is turned back on, it takes about three minutes to initialize itself and to check and prepare the printheads.
Important notes ● Your printer must be connected to the Internet; see Set up your Web-connected printer on page 20. ● To configure automatic firmware updates, you can use the front panel or the Embedded Web Server; see Set up your Web-connected printer on page 20. ● If an administrator password has been set, it will be required to change these settings. ● A firmware update package can be large; you may want to consider whether there are any implications for your network or Internet connection.
● Non-Secure Fast Erase: all pointers to the information are erased. The information itself remains on the hard disk until the disk space it occupies is needed for other purposes, and it is then overwritten. While it remains on the disk, it is difficult for most people to access, but may be accessed using software designed for the purpose. This is the normal method in which files are erased on most computer systems; it is the fastest method but the least secure.
15 Accessories ● How to order supplies and accessories ● Introduction to the accessories 114 Chapter 15 Accessories ENWW
How to order supplies and accessories There are two alternative ways to order supplies or accessories for your printer: ● Visit http://www.hplfmedia.com on the Web. ● Contact HP Support (see Contact HP Support on page 164). The rest of this chapter lists the available supplies and accessories, and their part numbers. Order ink supplies The following ink supplies can be ordered for your printer.
● (A) indicates papers available in Asia (excluding Japan) ● (C) indicates papers available in China ● (E) indicates papers available in Europe, the Middle East and Africa ● (J) indicates papers available in Japan ● (L) indicates papers available in Latin America ● (N) indicates papers available in North America If the part number is not followed by parentheses, the paper is available in all regions.
Roll paper (continued) Paper type Width Product number 610 mm (24 in) C0F18A 914 mm (36 in) C0F19A 1067 mm (42 in) C0F20A 914 mm (36 in) C0F28A 1067 mm (42 in) C0F29A 914 mm (36 in) C2T51A 1067 mm (42 in) C2T52A 914 mm (36 in) C0F08A 610 mm (24 in) Q8675C 914 mm (36 in) Q1898C 1067 mm (42 in) Q1899C 914 mm (36 in) C2T53A (AEN) 1067 mm (42 in) C2T54A (AEN) 610 mm (24 in) CH022A 914 mm (36 in) CH023A 1067 mm (42 in) CH025A 61 m (200 ft) 914 mm (36 in) CH024A HP Durable Se
Roll paper (continued) Paper type HP Heavyweight Coated Paper g/m² Length Width Product number 594 mm (23.39 in) (A1) Q1445A 610 mm (24 in) C1860A 610 mm (24 in) C6035A 841 mm (33.11 in) (A0) Q1444A 914 mm (36 in) C6036A 914 mm (36 in) C1861A 91.4 m (300 ft) 914 mm (36 in) C6810A 130 30.5 m (100 ft) 610 mm (24 in) C6029C 914 mm (36 in) C6030C 1067 mm (42 in) C6569C 1067 mm (42 in) Q1956A 420 mm (16.54 in) (A2) Q1443A 594 mm (23.
Introduction to the accessories Spindle With extra spindles, you can change rapidly from one paper type to another. Jetdirect print server Jetdirect print servers support extra connectivity and security options beyond those provided in the standard Ethernet interface built into the printer.
16 Troubleshooting paper issues ● The paper cannot be loaded successfully ● The paper type is not in the driver ● The printer printed on the wrong paper type ● Automatic cut not available ● On hold for paper ● The roll paper will not advance ● The paper has jammed ● A strip stays on the output tray and generates jams ● The printer displays out of paper when paper is available ● Prints do not fall neatly into the basket ● The sheet stays in the printer when the print has been completed
The paper cannot be loaded successfully ● Ensure that no paper is already loaded. ● Ensure that the paper is far enough inside the printer: you should feel the printer grab the paper. ● Do not attempt to straighten the paper during the aligning process, unless instructed to do so by the frontpanel display. The printer automatically attempts to straighten the paper. ● The paper may be crumpled, or warped, or may have irregular edges.
NOTE: If the roll has become loose around the core, the printer cannot load the paper. Unsuccessful sheet load ● Guide the sheet, especially thick papers, when the printer initially feeds the sheet. ● Ensure that the sheet is aligned with the reference line on the roll cover. ● Do not attempt to straighten the sheet during the loading process, unless instructed to by the front-panel display. ● Do not use hand-cut sheets, which may be of irregular shapes. Use only purchased sheets.
Glossy paper If your paper is a photo paper, use the Photo Paper category. For glossy or high-gloss paper select paper type Photo Gloss Paper. For Semi-gloss, Satin, Pearl or Luster finishes, select paper type Semi-gloss/Satin Paper. To increase gamut on photo paper, select paper type HP Universal High-gloss Photo Paper or HP Universal Semigloss Photo Paper, depending on the finish. Matte Paper Your paper type selection for matte paper depends on the paper’s ink absorption capacity.
● In the Windows driver dialog: select the Paper/Quality tab, then select your paper type from the Paper Type list. ● In the Mac OS X Print dialog: select the Paper/Quality panel, then select your paper type from the Paper Type list. NOTE: Use Printer Settings (Windows) or Any (Mac OS X) is the driver default. Automatic cut not available Some paper types, such as canvas, cannot be cut by the automatic cutter.
I set the option “Paper mismatch action” to Print anyway, but some jobs are still put on hold If the Show print preview option is selected in the driver or the Embedded Web Server, jobs are put on hold until you have checked the preview and resumed the job. Check that the Show print preview option is not checked in the driver, and that there are no pending preview windows waiting for confirmation to continue printing.
2. Open the window. 3. Try to move the printhead carriage out of the way. 4. Lift the blue lever as far up as it will go.
5. Carefully remove any of the jammed paper that you can lift up and out from the top of the printer. CAUTION: ENWW Do not move the paper sideways, as it could damage the printer. 6. Rewind the roll. If the paper is stuck and cannot be rewound further, cut it from the roll. 7. Remove all pieces of paper from the rear of the printer.
8. Lower the blue lever. 9. Close the window. 10. Switch on the printer. 11. Reload the roll, or load a new sheet see Paper handling on page 32. NOTE: If you find that there is still some paper causing an obstruction within the printer, restart the procedure and carefully remove all pieces of paper.
The printer displays out of paper when paper is available If the roll has become loose from its core, it will not feed correctly and the printer will not load the paper. If possible, tighten the paper to its core or load a new roll. Prints do not fall neatly into the basket ● Ensure the basket is correctly installed. ● Ensure the basket is open. ● Ensure the basket not full. ● Paper often tends to curl near the end of a roll, which can cause output problems.
Recalibrate the paper advance Accurate paper advance is important to image quality because it is part of controlling the proper placement of dots on the paper. If the paper is not advanced the proper distance between printhead passes, light or dark bands appear in the print and image grain may increase. The printer is calibrated to advance correctly with all the papers appearing in the front panel.
4. Select the percentage of change from –100% to +100%. To correct light banding, decrease the percentage. To correct dark banding, increase the percentage. 5. Press OK on the front panel, to save the value. 6. Wait until the front panel displays the status screen and reprint your print. Return to default calibration Returning to the default calibration sets all the corrections made by the paper advance calibration to zero.
17 Troubleshooting print-quality issues ● General advice ● Print quality troubleshooting wizard ● Horizontal lines across the image (banding) ● Thin vertical lines across the image ● The whole image is blurry or grainy ● The paper is not flat ● The print is scuffed or scratched ● Ink marks on the paper ● Black ink comes off when you touch the print ● Edges of objects are stepped or not sharp ● Edges of objects are darker than expected ● Bronzing ● Horizontal lines at the end of a c
General advice When you have any print-quality problem: ● To achieve the best performance from your printer, use only genuine manufacturer's supplies and accessories, whose reliability and performance have been thoroughly tested to give trouble-free performance and best-quality prints. For details of recommended papers, see Order paper on page 115.
Alternatively, or if you have other print quality problems, you can continue reading this chapter. Horizontal lines across the image (banding) If your printed image suffers from added horizontal lines as shown (the color may vary): 1. Check that the paper type you have loaded corresponds to the paper type selected in the front panel and in your software. See View information about the paper on page 42. 2.
The whole image is blurry or grainy 1. Check that the paper type you have loaded corresponds to the paper type selected in the front panel and in your software. See View information about the paper on page 42. 2. Check that you are printing on the correct side of the paper. 3. Check that you are using appropriate print-quality settings (see Printing on page 50). In some cases, you can overcome a print-quality problem merely by selecting a higher print-quality level.
1. Check that the paper type you have loaded corresponds to the paper type selected in the front panel and in your software. See View information about the paper on page 42. 2. Try changing to a thicker paper type, such as HP Heavyweight Coated Paper or HP Super Heavyweight Plus Matte Paper. 3. Select a paper type that is slightly thinner than the paper you have loaded; this will persuade the printer to use less ink.
Whenever you notice this problem, cancel the printing job immediately. Press and also cancel the job from your computer application. Soaked paper can damage the printheads. Try the following suggestions to avoid this problem: 1. Check that the paper type you have loaded corresponds to the paper type selected in the front panel and in your software. See View information about the paper on page 42. 2. Use a recommended paper type (see Order paper on page 115) and the correct print settings. 3.
Edges of objects are darker than expected If edges of objects seem darker than expected, and you have already set the print-quality slider to Quality in the driver dialog, select the custom print-quality options, and try setting the quality level to Normal. See Printing on page 50.
1. Try cleaning the paper manually with a brush before printing, to remove any loose fibers or particles. 2. Always keep the cover of your printer closed. 3. Protect your paper rolls and sheets by storing them in bags or boxes. Colors are inaccurate If the colors of your print do not match your expectations, try the following: 1. Check that the paper type you have loaded corresponds to the paper type selected in the front panel and in your software. See View information about the paper on page 42.
● There may be a communications problem between your computer and the printer. Check your USB or network cable. ● Check to make sure that your software settings are correct for your current page size (for example, longaxis prints). ● If you are using network software, make sure it has not timed out. The image is clipped Clipping normally indicates a discrepancy between the actual printable area on the loaded paper and the printable area as understood by your software.
These options are suggested for troubleshooting purposes and may adversely affect the final output quality or the time necessary to generate the print job. Therefore, they should be cancelled if they do not help to solve the problem. Lines are too thick, too thin or missing 1. Check that the paper type you have loaded corresponds to the paper type selected in the front panel and in your software. See View information about the paper on page 42. 2.
1. The problem may be inherent in the image. Try to improve the image with the application you are using to edit it. 2. Check that you are using appropriate print-quality settings. See Printing on page 50. 3. Select the custom print-quality options in the driver dialog, and turn on the Maximum detail option (if available). Lines print double or in the wrong colors This problem can have various visible symptoms: ● Colored lines are printed double, in different colors.
1. Check that you are using appropriate print-quality settings. See Printing on page 50. 2. Reseat the printheads by removing them and then reinserting them. See Remove a printhead on page 103 and Insert a printhead on page 106. 3. Align the printheads. See Align the printheads on page 151. Lines are blurred Humidity can cause ink to soak into the paper, making the lines blurred and fuzzy. Try the following: 1.
The Image Diagnostics Print The Image Diagnostics Print consists of patterns designed to highlight printhead reliability problems. It helps you to check the performance of the printheads that are currently installed in your printer, and whether any printhead suffers from clogging or other problems. To print the Image Diagnostics Print: 1. Use the same paper type that you were using when you detected a problem. 2. Check that the selected paper type is the same as the paper type loaded into the printer.
If you see horizontal lines in part 1 and also missing dashes in part 2 for the same color, the printhead responsible needs cleaning. However, if the rectangles look solid, do not worry about just a few missing dashes in part 2; these are acceptable because the printer can compensate for a few clogged nozzles. Here is an example of a gray printhead in a good state: And here is an example of the same printhead in a bad state: Corrective action ENWW 1.
If you still have a problem If you still experience print-quality problems after applying the advice in this chapter, here are some further things that you can do: ● Try using a higher print-quality option. See Printing on page 50. ● Check the driver you are using to print with. If it is a non-HP driver, consult the driver vendor about the problem. You could also try using the correct HP driver, if feasible. The latest HP drivers can be downloaded from http://www.hp.com/go/Z2600/drivers or http://www.hp.
18 Troubleshooting ink cartridge and printhead issues ENWW ● Cannot insert an ink cartridge ● Ink cartridge status messages ● Cannot insert a printhead ● The front-panel display recommends reseating or replacing a printhead ● Clean the printheads ● Clean the printhead drop detector ● Align the printheads ● Printhead status messages 147
Cannot insert an ink cartridge 1. Check that you have the correct type of cartridge (model number). 2. Check that the colored label on the cartridge is the same color as the label on the slot. 3. Check that the cartridge is correctly oriented, with the letter or letters marking the cartridge label right-side up and readable. CAUTION: Never clean inside the ink cartridge slots.
4. Clean the electrical connections on the backside of the printhead with a lint free cloth. You can carefully use a mild rubbing alcohol if moisture is needed to remove residue. Do not use water. CAUTION: This is a delicate process and may damage the printhead. Do not touch the nozzles on the bottom side of the printhead, especially not with any alcohol. 5. Reinsert the printhead, see Insert a printhead on page 106. 6. Check the front-panel display message. If the problem remains, try a new printhead.
1. Turn off the printer at the front panel. 2. To avoid an electric shock, switch the printer off and unplug it. 3. Open the window. 4. Find the printhead drop detector beside the stored printhead carriage.
5. Remove any debris blocking the printhead drop detector. 6. With a dry, lint-free cloth, wipe the surface of the drop detector to remove any non-visible debris. 7. Close the window. 8. Plug in and switch on the printer. 9. Power the printer on at the front panel. Align the printheads Precise alignment between printheads is essential for accurate colors, smooth color transitions and sharp edges in graphical elements.
NOTE: If the paper has jammed, it is recommended that you reinsert the printheads and initiate the realignment procedure by pressing CAUTION: , then , then Image-quality maintenance > Align printheads. Do not use transparent or semi-transparent paper to align the printheads. Reinsert printheads procedure 1. If the realignment process is running and the wrong paper is loaded, press CAUTION: pressing 2. on the front panel. Do not print if the realignment process has been canceled.
3. If the loaded paper is satisfactory, the printer runs the realignment and prints a realignment pattern. Ensure the window is closed, as a strong light source near the printer during printhead realignment can affect alignment. 4. The process takes about five minutes. Wait until the front-panel display shows the process complete before using the printer. Scanning errors during alignment If the alignment process fails, a Scanning problems message appears on the front panel.
19 Troubleshooting general printer issues ● The printer will not start ● The printer does not print ● The printer seems slow ● Communication failures between computer and printer ● Cannot access the HP DesignJet Utility ● Cannot access the Embedded Web Server ● Cannot connect to the Internet ● Web Services issues ● Automatic file system check ● Alerts 154 Chapter 19 Troubleshooting general printer issues ENWW
The printer will not start If the printer will not start (the front panel is blank or the diagnostic LEDs are all off), you are recommended to replace the firmware, in the following way. 1. Go to the HP Support Center (see HP Support Center on page 163) and download the firmware. 2. Save the firmware on a USB flash drive. Ideally, the USB flash drive should be empty and formatted with the FAT filesystem. 3. Ensure that the printer is turned off.
● If your printer is connected by network, check that all components used in the network (network interface cards, hubs, routers, switches, cables) are capable of high-speed operation. Is there a lot of traffic from other devices on the network? ● Did you specify Extended drying time in the front panel? Try changing the drying time to Optimal.
● In Internet Explorer 6 for Windows, go to Tools > Internet Options > Connections > LAN Settings, and check the Bypass proxy server for local addresses box. Alternatively, for more precise control, click the Advanced button and add the printer's IP address to the list of exceptions, for which the proxy server is not used. ● In Safari for Mac OS X, go to Safari > Preferences > Advanced and click the Proxies: Change Settings button.
A file system check is taking place; it can take up to 40 minutes. Please wait until it finishes. CAUTION: If you turn the printer off before the file system check has finished, the file system could be seriously damaged, making the printer's hard disk unusable. In any case, the file system check will restart from the beginning whenever you turn the printer on again. A file system check is scheduled every 90 days, in order to maintain the hard disk's file system integrity.
20 Front-panel error messages Occasionally you may see one of the following messages appear on the front-panel display. If so, follow the advice in the Recommendation column. If you see an error message that does not appear here, and you feel in doubt about the correct response, or if the recommended action does not seem to solve the problem, contact HP Support. See Contact HP Support on page 164. Text messages ENWW Message Recommendation [Color] cartridge altered Check the cartridge.
Text messages (continued) Message Recommendation Remove [color] printhead Remove the incorrect printhead and insert a new printhead of the correct type (color and number). See Handling ink cartridges and printheads on page 99. Replace [color] cartridge Replace the cartridge. See Handling ink cartridges and printheads on page 99. Replace [color] printhead Remove the non-functional printhead and insert a new printhead of the correct type (color and number).
Numerical error codes (continued) Error code Recommendation 71:03 Restart the printer. 74:04, 74.1:04 The firmware update has failed. Press OK and try again. See Update the firmware on page 111. 74.1 Try the firmware update again. Do not try to use your computer while the update is in progress. 74.8:04 The firmware update has failed. Your firmware file may be incorrect; try to download it again. See Update the firmware on page 111. 76:03 Restart the printer. 77:04, 78.
21 HP Customer Care ● Introduction ● HP Professional Services ● HP Proactive Support ● Customer Self Repair ● Contact HP Support 162 Chapter 21 HP Customer Care ENWW
Introduction HP Customer Care offers award-winning support to ensure you get the most from your HP DesignJet, providing comprehensive, proven support expertise and new technologies to give you unique end-to-end support. Services include setup and installation, troubleshooting tools, warranty upgrades, repair and exchange services, phone and Web support, software updates and self-maintenance services. To find out more about HP Customer Care, see Contact HP Support on page 164.
HP Proactive Support HP Proactive Support helps reduce costly printer downtime by preemptively identifying, diagnosing and resolving printer issues before they become problems for you. HP's Proactive Support tool is designed to help businesses of all sizes reduce support costs and maximize productivity—all with the click of a mouse.
– The product you are using (the product number and the serial number, found on the label at the back of the product) – If there is an error code on the front panel, note it down; see Front-panel error messages on page 159 – The product's Service ID: at the front panel, press – The computer you are using – Any special equipment or software you are using (for example, spoolers, networks, switch-boxes, modems or special software drivers) – The cable you are using (by part number) and where you purc
22 Printer specifications ● Functional specifications ● Physical specifications ● Memory specifications ● Power specifications ● Ecological specifications ● Environmental specifications ● Acoustic specifications 166 Chapter 22 Printer specifications ENWW
Functional specifications HP ink supplies Printheads Two inks in each printhead: matte black and cyan, magenta and yellow, photo black and light gray Ink cartridges Cartridges containing 130 ml of ink: matte black, photo black, light gray, cyan, magenta, yellow Cartridges containing 300 ml of ink: matte black, photo black, light gray, cyan, magenta, yellow Paper sizes Roll width Minimum Maximum 279 mm (11 in) 1118 mm (44 in) for Z5600 610 mm (24 in) for Z2600 Roll length 91 m (300 feet) Roll dia
* Satin and glossy paper only. ● Printing resolution 2 applies to canvas, adhesive vinyl, scrim banner, backlit, proofing matte, proofing gloss and digital fine arts paper. Margins Top, right and left margins 5 mm (0.2 in) Bottom margin (trailing edge) 5 mm (0.2 in) (roll) 17 mm (0.67 in) (sheet) Mechanical accuracy ±0.1% of the specified vector length or ±0.
Power specifications Printer power specifications Input voltage 100–240 V ac ±10%, auto-ranging Frequency 50–60 Hz Maximum current 2A Maximum power 120 W Ecological specifications This product complies with the WEEE Directive 2012/19/EU and RoHS Directive 2011/65/EU. To determine the ENERGY STAR and EPEAT registration status of your product model, see http://www.hp.com/go/ecolabels.
Glossary AppleTalk A suite of protocols that Apple Computer developed in 1984 for computer networking. Apple now recommends TCP/IP and Bonjour networking instead. HP DesignJet products no longer support AppleTalk. Bonjour Apple Computer's trade name for its implementation of the IETF Zeroconf specification framework, a computer network technology used in Apple's Mac OS X from version 10.2 onwards. It is used to discover services available on a local area network. It was originally known as Rendezvous.
HP-GL/2 HP Graphics Language 2: a language defined by HP to describe vector graphics. HP RTL HP Raster Transfer Language: a language defined by HP to describe raster (bitmap) graphics. I/O Input/Output: this term describes the passing of data between one device and another. ICC The International Color Consortium, a group of companies that have agreed on a common standard for color profiles. Ink cartridge A removable printer component that stores ink of a particular color and provides it to the printhead.
Spindle A rod that supports a roll of paper while it is being used for printing. TCP/IP Transmission Control Protocol/Internet Protocol: the communications protocols on which the Internet is based. USB Universal Serial Bus: a standard serial bus designed to connect devices to computers. USB host port A rectangular USB socket such as those on found on computers. A printer can control USB devices that are connected to such a port.
Index A access control 24 accessories order 118 account ID requiring 25 accounting 96 accounting data by email 97 acoustic specifications 169 Acrobat Pro, print 83 Acrobat Reader, print 81 Acrobat, print 81 alerts errors 158 turn on and off 24 warnings 158 AutoCAD, print presentation 90 AutoCAD, print project 86 B banding problems 130 basket output problems 129 black point compensation 78 blurred lines 143 brightness in front panel 29 buzzer on/off 29 C calibration color 74 cannot load paper 121 clean the
enable maximum detail 59 enable merge 58 form feed and cut 47 Internet connectivity 20 modify configuration 30 move paper 45 PANTONE emulation 79 paper mismatch action 22 print connectivity config.
print on loaded paper 57, 123 printed on wrong paper 123 retained by printer 129 roll loose on spindle 129 select type 57 sensitive 42 size 54 sizes (max and min) 167 usage 96 view information 42 paper mismatch action 22 paper not in driver 122 paper suitability 22 paper types 115 Photoshop, print presentation 92 physical specifications 168 platen cleaning 137 ports 8 power on/off 11 power specifications 169 preferences, Windows driver 26 preview a print 58 print by email 65 print from Embedded Web Server 5
usage information turn on and off 23 using this document 3 W wall spacers 8 warranty extensions 163 Web connection setup 20 Web Services introduction 11 troubleshooting 157 176 Index ENWW
