HP DesignJet Z2600 Z5600 PostScript Printer - User guide

HP Proactive Support
HP Proactive Support helps reduce costly printer downtime by preemptively identifying, diagnosing and resolving
printer issues before they become problems for you. HP's Proactive Support tool is designed to help businesses
of all sizes reduce support costs and maximize productivity—all with the click of a mouse.
A component of the HP Imaging and Printing suite of services, Proactive Support helps you gain control of your
printing environment—with a clear focus on maximizing the value of your investment, increasing printer uptime
and reducing printer management costs.
HP recommends that you enable Proactive Support right away to save you time and prevent problems before
they occur, reducing costly downtime. Proactive Support runs diagnostics and checks for software and
rmware
updates.
You can enable Proactive Support in the HP DesignJet Utility for Windows or the HP Printer Monitor for Mac OS X,
where you can specify the frequency of connections between your computer and HP's Web server, and the
frequency of diagnostic checks. You can also choose to run the diagnostic checks at any time. To change these
settings:
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In the HP DesignJet Utility for Windows, select the Tools menu, then HP Proactive Support.
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In the HP Printer Monitor for Mac OS X, select Preferences > Monitoring > HP Proactive Support.
If Proactive Support nds any potential problem, it noties you with an alert, which will explain the problem and
recommend a solution. In some cases, the solution may be applied automatically; in other cases, you may be
asked to perform some procedure to solve the problem.
Customer Self Repair
HP's Customer Self Repair program oers our customers the fastest service under either warranty or contract. It
enables HP to ship replacement parts directly to you (the end user) so that you can replace them. Using this
program, you can replace parts at your own convenience.
Convenient, easy to use
●
An HP Support Specialist will diagnose and assess whether a replacement part is required to address a
defective hardware component.
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Replacement parts are express-shipped; most in-stock parts are shipped the very same day you contact
HP.
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Available for most HP products currently under warranty or contract.
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Available in most countries.
For more information about Customer Self Repair, see http://www.hp.com/go/selfrepair.
Contact HP Support
HP Support is available to you by telephone. What to do before you call:
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Review the troubleshooting suggestions in this document.
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Review the relevant driver documentation.
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If you have installed third-party software drivers and RIPs, see their documentation.
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If you call your support representative, please have the following information available to help us answer
your questions more quickly:
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