HP DesignJet Z2600 Z5600 PostScript Printer - User guide

White spots on the print ..................................................................................................................................................... 138
Colors are inaccurate ........................................................................................................................................................... 139
The image is incomplete (clipped at the bottom) ........................................................................................................... 139
The image is clipped ............................................................................................................................................................ 140
Some objects are missing from the printed image ........................................................................................................ 140
Lines are too thick, too thin or missing ............................................................................................................................ 141
Lines appear stepped or jagged ........................................................................................................................................ 141
Lines print double or in the wrong colors ........................................................................................................................ 142
Lines are discontinuous ...................................................................................................................................................... 142
Lines are blurred .................................................................................................................................................................. 143
Line lengths are inaccurate ................................................................................................................................................ 143
The Image Diagnostics Print .............................................................................................................................................. 144
If you still have a problem .................................................................................................................................................. 146
18 Troubleshooting ink cartridge and printhead issues ................................................................................................................... 147
Cannot insert an ink cartridge ........................................................................................................................................... 148
Ink cartridge status messages .......................................................................................................................................... 148
Cannot insert a printhead ................................................................................................................................................... 148
The front-panel display recommends reseating or replacing a printhead ................................................................. 148
Clean the printheads ........................................................................................................................................................... 149
Clean the printhead drop detector .................................................................................................................................... 149
Align the printheads ............................................................................................................................................................ 151
Printhead status messages ............................................................................................................................................... 153
19 Troubleshooting general printer issues ......................................................................................................................................... 154
The printer will not start ..................................................................................................................................................... 155
The printer does not print .................................................................................................................................................. 155
The printer seems slow ...................................................................................................................................................... 155
Communication failures between computer and printer .............................................................................................. 156
Cannot access the HP DesignJet Utility ............................................................................................................................ 156
Cannot access the Embedded Web Server ...................................................................................................................... 156
Cannot connect to the Internet ......................................................................................................................................... 157
Web Services issues ............................................................................................................................................................ 157
Automatic le system check .............................................................................................................................................. 157
Alerts ...................................................................................................................................................................................... 158
20 Front-panel error messages ............................................................................................................................................................ 159
The system error log ........................................................................................................................................................... 161
21 HP Customer Care .............................................................................................................................................................................. 162
Introduction .......................................................................................................................................................................... 163
HP Professional Services .................................................................................................................................................... 163
HP Proactive Support .......................................................................................................................................................... 164
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