HP Pavilion Notebook (Intel) Star WarsTM Special Edition Notebook Maintenance and Service Guide
© Copyright 2015 HP Development Company, L.P. AMD is a trademark of Advanced Micro Devices, Inc. Bluetooth is a trademark owned by its proprietor and used by HP Inc. under license. Intel, Celeron, Centrino, and Pentium are trademarks of Intel Corporation in the U.S. and other countries. Microsoft and Windows are U.S. registered trademarks of the Microsoft group of companies. The information contained herein is subject to change without notice.
Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as pillows or rugs or clothing, during operation.
iv Safety warning notice
Table of contents 1 Product description ....................................................................................................................................... 1 2 External component identification .................................................................................................................. 7 Display ....................................................................................................................................................................
5 Removal and replacement procedures for Customer Self-Repair parts ............................................................. 39 Component replacement procedures .................................................................................................................. 39 Battery ............................................................................................................................................... 40 Optical drive ...........................................................
9 Using Setup Utility (BIOS) in Windows 10 ....................................................................................................... 95 Starting Setup Utility (BIOS) ................................................................................................................................ 95 Updating Setup Utility (BIOS) .............................................................................................................................. 95 Determining the BIOS version ...........
12 Backing up, restoring, and recovering in Windows 10 .................................................................................. 111 Creating recovery media and backups .............................................................................................................. 111 Creating HP Recovery media (select products only) ....................................................................... 112 Using Windows tools .........................................................................
1 Product description Category Description Product name HP Pavilion Notebook Star WarsTM Special Edition Notebook Processors 4th generation Intel® Core™ i7 Processor (Haswell) Intel Core i7-4510U (2.0GHz, turbo up to 3.1GHz), 1600MHz/4MB L3, Dual 15W 4th generation Intel Core i5 Processor (Haswell) Intel Core i5-4210U (1.7GHz, turbo up to 2.7GHz), 1600MHz/3MB L3, Dual 28W 5th generation Intel Core i7 Processor (Broadwell) Intel Core i7-5500U (2.4GHz, SC turbo up to 3.
Category Description Chipset Intel BDW Intel BSW Intel Skylake Intel Haswell Graphics Internal graphics: Intel Iris Graphics 6100 (Broadwell) Intel HD Graphics 5500 (Broadwell) Intel HD Graphics 530 (Skylake) Intel HD Graphics 4400 (Haswell) Switchable discrete graphics: NVIDIA N16S-GT (GeForce 940M) with up to 2048 MB or 4096 MB of dedicated video memory (256Mx16 DDR3 900MHz x 4 PCs, 1GHz bridge to 900MHz) (i5/i7 processors) AMD R7 M360 (Meso-XT) with up to 2048 MB of dedicated video memory (256Mx16 D
Category Description Hard drives Supports 6.35-cm (2.5-in) SATA hard drives in 9.5 mm (.37 in) and 7.0 mm (.28 in) thicknesses 7 mm/9.5 mm share the same bracket Accelerometer / HDD protection support Single HDD configurations: ● 2-TB, 5400-rpm, 9.5-mm ● 1-TB, 5400-rpm, 9.5-mm ● 750-GB, 5400-rpm, 9.5-mm ● 500-GB, 5400-rpm, 9.5-mm or 7.0-mm Hybrid HDD configurations: ● 1-TB, 5400-rpm, 9.5-mm SSHD w/8GB NAND ● 500-GB, 5400-rpm, 7.0-mm SSHD w/8GB NAND M.
Category Description Wireless Intel WiDi support Compatible with Miracast-certified devices Integrated Wireless options with single antenna (M.2/PCIe): ● Broadcom BCM43142 802.11 b/g/n 1x1 Wi-Fi + BT4.0 M.2 Combo Adapter ● Realtek RTL8723BE 802.11b/g/n 1x1 Wi-Fi + BT4.0 Combo Adapter ● Realtek RTL8188EE 802.11b/g/n 1x1 Wi-Fi Adapter Integrated Wireless options with dual antennas (M.2/PCIe): ● Intel Dual Band Wireless-AC 3165 802.11 ac 1x1 WiFi + BT 4.
Category Description Power requirements Battery: 4-cell, 41-Whr, 2.8Ah, li-ion battery AC adapters: AC Adapter 65-W Smart nPFC, 3 pin, RC 4.5mm connector (models with discrete graphics only) AC Adapter 65-W EM Smart nPFC, 3 pin, RC 4.5mm connector (models with discrete or UMA graphics in India/China only) AC Adapter 45-W Smart nPFC, 3 pin, RC 4.5mm connector (models with UMA graphics only) 1 meter power cord Security Kensington Security Lock Trusted Platform Module (TPM) 2.
6 Chapter 1 Product description
2 External component identification Display NOTE: Refer to the illustration that most closely matches your computer. Component Description (1) Turns off the display and initiates Sleep if the display is closed while the power is on. Internal display switch NOTE: The internal display switch is not visible from the outside of the computer. (2) WLAN antennas* Send and receive wireless signals to communicate with wireless local area networks (WLANs). (3) Internal microphones (2) Record sound.
Component Description (5) Records video and captures photographs. Some models allow you to video conference and chat online using streaming video. Webcam ‒ or – 3D camera (select models only) To use the webcam or 3D camera: ▲ Windows 7: To use the webcam, select Start > All Programs > Communication and Chat > CyberLink YouCam. ▲ Windows 8.1: From the Start screen, type camera, and then select Camera from the list of applications. NOTE: In Windows 8.
Component Description (1) Turns off the display and initiates Sleep if the display is closed while the power is on. Internal display switch NOTE: The internal display switch is not visible from the outside of the computer. (2) Internal microphones (2) Record sound. (3) Webcam light On: The webcam is in use. (4) Webcam Records video and captures photographs. Some models allow you to video conference and chat online using streaming video.
Component Description (1) Turns off the display and initiates Sleep if the display is closed while the power is on. Internal display switch NOTE: The internal display switch is not visible from the outside of the computer. (2) Internal microphones (2) Record sound. (3) Webcam Records video and captures photographs. Some models allow you to video conference and chat online using streaming video.
Component Description (5) Send and receive wireless signals to communicate with wireless local area networks (WLANs). WLAN antennas* *The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the antennas free from obstructions. For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region.
(3) Audio-out (headphone)/Audio-in (microphone) jack Connects optional powered stereo speakers, headphones, earbuds, a headset, or a television audio cable. Also connects an optional headset microphone. This jack does not support optional microphone-only devices. WARNING! To reduce the risk of personal injury, adjust the volume before putting on headphones, earbuds, or a headset. For additional safety information, refer to the Regulatory, Safety, and Environmental Notices.
Left side Component Description Power connector Connects an AC adapter. AC adapter/battery light ● White: The AC adapter is connected and the battery is fully charged. ● Blinking white: The AC adapter is disconnected and the battery has reached a low battery level. ● Amber: The AC adapter is connected and the battery is charging. ● Off: The battery is not charging. (1) (2) (3) RJ-45 (network) jack/status lights Connects a network cable. ● White: The network is connected.
Component Description (7) Optical drive eject button Releases the disc tray. (8) Optical drive Depending on your computer model, reads an optical disc or reads and writes to an optical disc. NOTE: For disc compatibility information, go to the Help and Support web page. Follow the web page instructions to select your computer model. Select Drivers & Downloads, and then follow the on-screen instructions.
Lights Component (1) Description Power light ● On: The computer is on. ● Blinking: The computer is in the Sleep state, a powersaving state. The computer shuts off power to the display and other unneeded components. ● Off: The computer is off or in Hibernation. Hibernation is a power-saving state that uses the least amount of power. (2) Caps lock light White: Caps lock is on, which switches the keys to all capital letters. (3) Mute light ● Amber: Computer sound is off.
Buttons and speakers 16 Chapter 2 External component identification
Component (1) Description Power button ● When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep. ● When the computer is in the Sleep state, press the button briefly to exit Sleep. ● When the computer is in Hibernation, press the button briefly to exit Hibernation. CAUTION: Pressing and holding down the power button will result in the loss of unsaved information.
Keys Component Description (1) esc key Displays system information when pressed in combination with the fn key. (2) fn key Executes frequently used system functions when pressed in combination with the esc key, or the spacebar. (3) Windows key Windows 7: Displays the Start menu. Windows 8.1: Returns you to the Start screen from an open app or the Windows desktop. NOTE: Pressing the Windows key again will return you to the previous screen. Windows 10: Opens the Start menu.
Bottom Component (1) Description Vents (4) Enable airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation. (2) Battery lock Locks the battery in the battery bay. (3) Battery bay Holds the battery. (4) Battery release latch Releases the battery.
Labels The labels affixed to the computer provide information you may need when you troubleshoot system problems or travel internationally with the computer. IMPORTANT: Check the following locations for the labels described in this section: the bottom of the computer, inside the battery bay, or on the back of the display. ● Service label—Provides important information to identify your computer.
3 Illustrated parts catalog Computer major components NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions.
22 Chapter 3 Illustrated parts catalog
Item Component Spare part number (1) Display assembly (39.6-cm [15.6-in] HD, touch screen) not spared NOTE: Touch displays are spared both as entire hinge-ups and at the subcomponent level. Non-touch displays are only spared at the subcomponent level. NOTE: For display assembly spare part information, see Display assembly subcomponents, non-touch models on page 28 and Display assembly subcomponents, touch models on page 30.
Item Component Spare part number ● For use in the United Kingdom 809031-031 ● For use in the United States 809031-001 Models with a backlight: ● For use in Denmark, Finland, and Norway 809032-DH1 ● For use in French Canada 809032-DB1 ● For use in India 809032-002 ● For use in Saudi Arabia 809032-171 ● For use in Turkey 809032-141 ● For use in the United States 809032-001 White models: ● For use in Denmark, Finland, and Norway 820002-DH1 ● For use in France 820002-051 ● For
Item Component Spare part number ● For use in Turkey 836099-141 ● For use in the United Kingdom 836099-031 ● For use in the United States 836099-001 (3) Optical Drive Cable Kit 811199-001 (4) Touchpad 813987-001 (5) Power button board (includes cable) (6) For use in all models except Star Wars Special Edition models 809033-001 For use in Star Wars Special Edition models 837611-001 Hard drive (does not include bracket): NOTE: The hard drive bracket and connector are available using
Item Component Spare part number ● Intel Core i5-6200U processor and 2 GB of dedicated video memory (for use in Star Wars Special Edition models) 836094-001, -601 ● Intel Core i7-5500U processor and 4 GB of dedicated video memory 837744-001, -601 ● Intel Core i7-5500U processor and 2 GB of dedicated video memory 809045-001, -501, -601 ● Intel Core i7-5200U processor and 4 GB of dedicated video memory 809046-001, -501, -601 ● Intel Core i7-5200U processor and 2 GB of dedicated video memory 8
Item (12) (13) (14) Component Spare part number Realtek RTL8723BE 802.11b/g/n 1x1 Wi-Fi + BT4.0 Combo Adapter 792610-005 Intel Dual Band Wireless-AC 3165 802.11 ac 1x1 WiFi + BT 4.
Item Component Spare part number For use in silver models 809021-001 For use in pink models 809025-001 For use in Star Wars Special Edition models 833468-001 Rubber screw covers (not illustrated) 809035-001 Display assembly subcomponents, non-touch models 28 Item Component Spare part number (1) Display bezel (includes Mylar screw covers) 809027-001 (2) Hinges (left and right, includes Mylar screw covers) 809030-001 (3) Webcam/microphone module For use in all models except for Star War
Item Component (4) Raw display panel (39.6-cm [15.
Display assembly subcomponents, touch models 30 Item Component (1) Display bezel and panel Spare part number AntiGlare, FHD, SVA, touch 809341-001 AntiGlare, FHD, UWVA, touch 819998-001 (2) Display cable (includes Mylar screw covers) 811222-001 (3) Webcam/microphone module For use in all models except for Star Wars Special Edition models 810961-001 For use in Star Wars Special Edition models 837746-001 (4) Antennas (includes wireless antenna cables and transceivers) 811201-001 (5) Hin
Item Component Spare part number For use in pink models 809019-001 For use in purple models 809020-001 For use in black models 809344-001 Miscellaneous parts Component Spare part number HP Smart AC adapter: 65-W non-PFC EM HP Smart AC adapter (for use in the People’s Republic of China and India only) 714657-001 AC adapter, 65-W, non-PFC, 4.
Mass storage devices Component Spare part number Hard drive (does not include bracket): 2-TB, 5400-rpm, 2.5-inch 801808-005 1-TB, 5400-rpm, 2.5-inch, hybrid 8 GB SSD 731999-005 1-TB, 5400-rpm, 2.5-in 778192-005 750-GB, 5400-rpm, 2.5-in 778190-005 500-GB, 5400-rpm, 7 mm, hybrid 8 GB SSD 732000-005 500-GB, 5400-rpm, 2.5 inch 778188-005 Hard drive hardware kit, includes: 809296-001 Side brackets (left and right) Connector M.2 solid-state drive 256 GB solid-state drive (SSD), M.
4 Removal and replacement procedures preliminary requirements Tools required You will need the following tools to complete the removal and replacement procedures: ● Flat-bladed screwdriver ● Magnetic screwdriver ● Phillips P0 and P1 screwdrivers Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.
Drive handling CAUTION: Drives are fragile components that must be handled with care. To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions: Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Before handling a drive, be sure that you are discharged of static electricity.
Grounding guidelines Electrostatic discharge damage Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many cases, ESD contains enough power to alter device parameters or melt silicon junctions. A discharge of static electricity from a finger or other conductor can destroy static-sensitive devices or microcircuitry.
Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment: ● To avoid hand contact, transport products in static-safe tubes, bags, or boxes. ● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging. ● Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations. ● Place items on a grounded surface before removing items from their containers.
● Antistatic tape ● Antistatic smocks, aprons, and sleeve protectors ● Conductive bins and other assembly or soldering aids ● Nonconductive foam ● Conductive tabletop workstations with ground cords of one megohm resistance ● Static-dissipative tables or floor mats with hard ties to the ground ● Field service kits ● Static awareness labels ● Material-handling packages ● Nonconductive plastic bags, tubes, or boxes ● Metal tote boxes ● Electrostatic voltage levels and protective material
38 Chapter 4 Removal and replacement procedures preliminary requirements
5 Removal and replacement procedures for Customer Self-Repair parts CAUTION: The Customer Self-Repair program is not available in all locations. Installing a part not supported by the Customer Self-Repair program may void your warranty. Check your warranty to determine if Customer Self-Repair is supported in your location. NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.
Battery Description Spare part number 4-cell, 41-Whr, 2.8-Ah Li-ion battery 800049-001 Before disassembling the computer, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3.
Optical drive Description Spare part number DVD+/-RW Double-Layer SuperMulti Drive For use in silver models 809328-001 For use in white models 809329-001 For use in red models 809330-001 For use in blue models 809331-001 For use in pink models 809332-001 For use in purple models 809333-001 For use in black models 812889-001 For use in Star Wars Special Edition models 833469-001 Blu-ray Disc R/RW with SuperMulti Drive For use in silver models 809334-001 Before removing the optical drive,
42 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts
6 Removal and replacement procedures for Authorized Service Provider parts CAUTION: Components described in this chapter should only be accessed by an authorized service provider. Accessing these parts can damage the computer or void the warranty. NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions.
Bottom cover Description Spare part number Bottom cover hinge caps 809034-001 Rubber screw covers 809035-001 Bottom cover For use in purple models 809026-001 For use in sparkling black models 809345-001 For use in red models 809023-001 For use in white models 809022-001 For use in blue models 809024-001 For use in silver models 809021-001 For use in pink models 809025-001 For use in Star Wars Special Edition models 833468-001 Top cover/keyboard without backlight (includes touchpad) 44
Description Spare part number For use in Slovenia 809031-BA1 For use in South Korea 809031-AD1 For use in Switzerland 809031-BG1 For use in Taiwan 809031-AB1 For use in Thailand 809031-281 For use in Turkey 809031-141 For use in the United Kingdom 809031-031 For use in the United States 809031-001 Top cover/keyboard with backlight (includes touchpad) For use in Denmark, Finland, and Norway 809032-DH1 For use in French Canada 809032-DB1 For use in India 809032-002 For use in Saudi Ara
Description Spare part number For use in Saudi Arabia 836099-171 For use in Spain 836099-071 For use in South Korea 836099-AD1 For use in Switzerland 836099-BG1 For use in Taiwan 836099-AB1 For use in Thailand 836099-281 For use in Turkey 836099-141 For use in the United Kingdom 836099-031 For use in the United States 836099-001 Before removing the bottom cover, follow these steps: 1. Shut down the computer.
2. Remove the two Phillips PM2.5×12.0 screws (1) that secure the hinge covers to the computer, and then lift the covers off the computer (2). 3. Remove the two Phillips PM2.0×2.0 screws from the optical drive bay (1). 4. Remove the six Phillips PM2.5×6.5 screws from near the battery bay (2). 5. Position the computer upside down. CAUTION: To avoid the hard drive falling out of the computer and getting damaged, be sure the computer is upside-down when removing the bottom cover. 6.
7. Use a non-marking tool (3) to disengage the bottom cover from the computer. You will have work around the seams on all sides of the computer. CAUTION: 8. To avoid damaging the cover, do not pry the cover near the optical drive bay. Remove the bottom cover (4). Reverse this procedure to install the bottom cover.
Hard drive NOTE: The hard drive spare part kit does not include the hard drive bracket. Description Spare part number 2-TB, 5400-rpm, 2.5-inch 801808-005 1-TB, 5400-rpm, 2.5-inch, hybrid 8 GB SSD 731999-005 1-TB, 5400-rpm, 2.5-in 778192-005 750 GB, 5400 rpm, 2.5 in 778190-005 500-GB, 5400-rpm, 7 mm, hybrid 8 GB SSD 732000-005 500-GB, 5400-rpm, 2.5 inch 778188-005 Hard Drive Hardware Kit (brackets and connector) 809296-001 Before removing the hard drive, follow these steps: 1.
2. Lift the hard drive from the computer (2). 3. To disassemble the hard drive, pull the brackets away from each side of the hard drive (1). 4. Disconnect the hard drive connector and cable from the hard drive (2). Reverse this procedure to reassemble and install the hard drive.
WLAN module Description Spare part number Intel Dual Band Wireless-AC 7265 802.11 ac 2x2 WiFi + BT 4.0 Combo Adapter (non vPRO) 784644-005 Realtek RTL8188EE 802.11b/g/n 1x1 Wi-Fi Adapter 792609-005 Realtek RTL8723BE 802.11b/g/n 1x1 Wi-Fi + BT4.0 Combo Adapter 792610-005 Intel Dual Band Wireless-AC 3165 802.11 ac 1x1 WiFi + BT 4.
3. Remove the WLAN module by pulling the module away from the slot at an angle (3). NOTE: If the WLAN antennas are not connected to the terminals on the WLAN module, the protective sleeves must be installed on the antenna connectors, as shown in the following illustration. Reverse this procedure to install the WLAN module.
Solid-state drive (M.2) Description Spare part number 256 GB solid-state drive (SSD), M.2, TLC 837768-001 Before removing the solid-state drive, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3.
RTC battery Description Spare part number RTC battery 811080-001 Before removing the RTC battery, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. 4.
Memory module Description Spare part number 8-GB (DDR3L-1600) 693374-005 4-GB (DDR3L-1600) 691740-005 2-GB (DDR3L-1600) 691739-005 Before removing a memory module, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3.
Fan Description Spare part number Fan 806747-001 NOTE: To properly ventilate the computer, allow at least 7.6 cm (3.0 in) of clearance on the left side of the computer. The computer uses an electric fan for ventilation. The fan is controlled by a temperature sensor and is designed to turn on automatically when high temperature conditions exist.
5. Remove the fan from the computer (4). Reverse this procedure to install the fan. Heat sink assembly NOTE: The heat sink assembly spare part kits include replacement thermal materials.
3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 40). 5. Remove the optical drive (see Optical drive on page 41). 6. Remove the bottom cover (see Bottom cover on page 44). To remove the heat sink assembly: 1. Position the system board upside down. 2. If you have a model with UMA graphics, in the order indicated, remove the four Phillips PM2.0×3.
● UMA graphics: Thermal paste is used on the heat sink (1) and the processor (2). Reverse this procedure to reassemble and install the heat sink assembly.
USB board Description Spare part number USB board for use in all models except for Star Wars Special Edition models (includes cable) 809038-001 USB board for use in Star Wars Special Edition models (includes cable) 837612-001 Before removing the USB board, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2.
5. Remove the USB board (4). Reverse this procedure to install the USB board. Optical drive connector Description Spare part number Optical drive connector 811199-001 Before removing the optical drive connector, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3.
4. Remove the optical drive connector and cable (3). Reverse this procedure to install the optical drive connector. System board NOTE: The system board spare part kit includes replacement thermal materials. Description Spare part number System board (includes replacement thermal materials): All system boards use the following part numbers: xxxxxx-001: Windows 7 or non-Windows operating systems xxxxxx-501: Windows 8.1 Standard operating system xxxxxx-601: Windows 8.
Description Spare part number ● Intel Core i7-5500U processor and 2 GB of dedicated video memory 809045-001, -501, -601 ● Intel Core i7-5200U processor and 4 GB of dedicated video memory 809046-001, -501, -601 ● Intel Core i7-5200U processor and 2 GB of dedicated video memory 809044-001, -501, -601 ● Intel Core i7-4510U processor and 2 GB of dedicated video memory 841911-001, -601 ● Intel Core i5-4210U processor and 4 GB of dedicated video memory 841913-001, -601 ● Intel Core i5-4210U proc
4. Remove the battery (see Battery on page 40). 5. Remove the optical drive (see Optical drive on page 41). 6. Remove the bottom cover (see Bottom cover on page 44).
3. Lift the right side of the system board, and then lift the right side of the system board up to gain access to the USB board cable and connector underneath (2). 4. Disconnect the USB board cable from the connector under the system board (1), and the remove the system board from the computer (2). Reverse this procedure to install the system board.
Speakers Description Spare part number Speakers (includes left and right speakers and cable) 809037-001 Before removing the speakers, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3.
Power button board Description Spare part number Power button board (includes cable) 809033-001 Power button board for use in Star Wars Special Edition models (includes cable) 837611-001 Before removing the power button board, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3.
4. Remove the power button board from the computer (4). Reverse this procedure to install the power button board and cable.
Power connector cable Description Spare part number Power connector cable 806746-001 Power connector cable for use in Star Wars Special Edition models 837610-001 Before removing the power connector cable, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3.
Reverse this procedure to install the power connector cable. TouchPad Description Spare part number TouchPad 813987-001 Before removing the TouchPad, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3.
4. Remove the three broadhead Phillips PM2.0×2.0 screws (2) that secure the TouchPad to the computer. 5. Lift the bottom of touchpad up, and then pull it away from computer.(3). NOTE: When installing the TouchPad, note that the metal protrusion that extents from the touchpad is installed UNDER the keyboard shield (4). Reverse this procedure to install the touchpad.
Display assembly, non-touch Description Spare part number Raw display panel (39.6-cm [15.
Description Spare part number For use in all models except for Star Wars Special Edition models 806758-001 For use in Star Wars Special Edition models 837745-001 Before removing the display assembly, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3.
1. To remove the display bezel: a. Remove the two screw covers (1) and the two Phillips PM2.0×3.0 screws (2) that secure the display assembly to the computer. b. Flex the inside of the top edge (3), the left and right edges (4), and the bottom edge (5) of the display bezel until the bezel disengages from the display enclosure. c. Disengage the double-sided tape located in the middle, bottom of the bezel (under the logo) (6). d. Remove the display bezel (7).
d. Remove the webcam/microphone module from the display (3). The webcam for non-touch models is available using spare part number 806758-001 for standard models or 837745-001 for Star Wars Special Edition models. 3. To remove the display panel: a. Remove the four Phillips PM2.0×3.0 screws that secure the display panel to the enclosure (1).
b. Lift the top of the panel (2). Raw display panels are available using the following spare part numbers: 809371-001: BrightView HD panels 809372-001: AntiGlare FHD panels 813109-001: TOP (Touch On Panel) 819999-001: AntiGlare, FHD, UWVA panels 76 c. Rotate the display panel until it is upside-down next to the display enclosure (1). d. On the back of the display panel, release the adhesive strip (2) that secures the display panel cable to the display panel, and then disconnect the cable (3).
e. 4. Remove the display panel from the enclosure (4). To remove the display hinges: a. Remove the four Phillips PM2.0×3.0 screws (1) from the bottom of the hinges, and the two Phillips PM2.0×3.0 screws (2) from the top of the hinges that secure the display hinges to the display enclosure. b. Remove the display hinges (3). Display hinges are available using spare part number 809030-001.
5. To remove the wireless antenna cables and transceivers, release the wireless antenna cables from the clips (1) built into the display enclosure, peel the transceivers from the enclosure, and then remove the antenna cables and transceivers (2). Antennas for non-touch models are available using spare part number 809008-001. NOTE: Number of antennas and transceivers may vary.
6. To remove the display/webcam cable, remove the cable from the clips built into the display enclosure (1), and then remove the cable from the display enclosure (2). The display cable is available using spare part number 809028-001 for non-touch models and 809342-001 for TOP (Touch On Panel) displays. 7.
Reverse this procedure to reassemble and install the display assembly. Display assembly, touch Before removing the display assembly, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3.
a. Pry up on each side of the display to disengage the cover (1). b. Remove the display cover (2). The display enclosure is available using the following spare part numbers: 809015-001: Silver models 809016-001: White models 809017-001: Red models 809018-001: Blue models 809019-001: Pink models 809020-001: Purple models 809344-001: Black models 2. To remove the webcam/microphone module: a. Position the display assembly with the top edge toward you. b.
d. Remove the webcam/microphone module from the display (3). The webcam for touch displays is available using spare part number 810961-001 for standard models or 837746-001 for Star Wars Special Edition models. 3. 82 To remove the display panel: a. Lift the tape that secures the display cable to the connector on the back of the panel (1), and then disconnect the display cable (2). b. Remove the two Phillips PM2.0×1.5 screws (3) that secure the display panel to the bottom of the enclosure. c.
d. Lift the top of the panel (5). The display panel is available using spare part numbers: 809341-001: AntiGlare, FHD,SVA, touch 819998-001: AntiGlare, FHD, UWVA, touch e. Rotate the display panel until it is upside-down next to the display enclosure (1). f. On the back of the display panel, release the adhesive strip (2) that secures the display panel cable to the display panel, and then disconnect the cable (3).
g. Remove the display panel from the enclosure (4). The display panel is available using spare part number 809341-001. 4. To remove the display hinges: a. Remove the six Phillips PM2.5×2.0 screws (1) from the bottom of the hinges, and the two Phillips PM2.0×2.5 screws (2) from the top of the hinges that secure the display hinges to the display enclosure. b. Remove the display hinges (3). The display hinges are available using spare part number 813345-001.
5. To remove the wireless antenna cables and transceivers, release the wireless antenna cables from the clips (1) built into the display enclosure, peel the transceivers from the enclosure (2), and then remove the antenna cables and transceivers (3). The antennas are available using spare part number 811201-001. NOTE: Number of antennas and transceivers may vary. 6. Disconnect the cable from the touch control board (1).
7. To remove the display/webcam cable, remove the cable from the clips built into the display enclosure (2), and then remove the cable from the display enclosure (3). The display cable is available using spare part number 809342-001 for TOP (Touch On Panel) displays and 811222-001 for touch displays. 8.
7 Using Setup Utility (BIOS) in Windows 7 Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Setup Utility (BIOS) includes settings for the types of devices installed, the startup sequence of the computer, and the amount of system and extended memory.
Downloading a BIOS update CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and install a BIOS update only when the computer is connected to reliable external power using the AC adapter. Do not download or install a BIOS update while the computer is running on battery power, docked in an optional docking device, or connected to an optional power source.
Using HP PC Hardware Diagnostics (UEFI) HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs outside the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other software components. To start HP PC Hardware Diagnostics UEFI: 1. Turn on or restart the computer, quickly press esc, and then press f2.
90 Chapter 7 Using Setup Utility (BIOS) in Windows 7
8 Using Setup Utility (BIOS) in Windows 8.1 Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Setup Utility (BIOS) includes settings for the types of devices installed, the startup sequence of the computer, and the amount of system and extended memory. Starting Setup Utility (BIOS) CAUTION: Use extreme care when making changes in Setup Utility (BIOS).
Downloading a BIOS update CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and install a BIOS update only when the computer is connected to reliable external power using the AC adapter. Do not download or install a BIOS update while the computer is running on battery power, docked in an optional docking device, or connected to an optional power source.
NOTE: After a message on the screen reports a successful installation, you can delete the downloaded file from your hard drive.
94 Chapter 8 Using Setup Utility (BIOS) in Windows 8.
9 Using Setup Utility (BIOS) in Windows 10 Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Setup Utility (BIOS) includes settings for the types of devices installed, the startup sequence of the computer, and the amount of system and extended memory.
Determining the BIOS version To decide whether you need to update Setup Utility (BIOS), first determine the BIOS version on your computer. To reveal the BIOS version information (also known as ROM date and System BIOS): 1. Type support in the taskbar search box, and then select the HP Support Assistant app. – or – Click the question mark icon in the taskbar. 2. Select My PC, and then select Specifications. – or – ▲ Use Setup Utility (BIOS). To use Setup Utility (BIOS): 1.
other identifier. You may need this information to locate the update later, after it has been downloaded to your hard drive. b. Follow the on-screen instructions to download your selection to the hard drive. Make a note of the path to the location on your hard drive where the BIOS update is downloaded. You will need to access this path when you are ready to install the update. BIOS installation procedures vary. Follow any instructions that appear on the screen after the download is complete.
98 Chapter 9 Using Setup Utility (BIOS) in Windows 10
10 Backing up, restoring, and recovering in Windows 7 Your computer includes tools provided by the operating system and HP to help you safeguard your information and retrieve it if ever needed. Creating backups 1. Use HP Recovery Manager to create recovery media immediately after you set up the working computer. 2. As you add hardware and software programs, create system restore points. 3.
● Store the recovery media in a safe location, separate from the computer. ● If necessary, you can exit the program before you have finished creating the recovery media. The next time you open HP Recovery Manager, you will be prompted to continue the process. Creating the recovery media 1. Select Start and type recovery in the search field. Select Recovery Manager from the list. Allow the action to continue, if prompted. 2. Click Recovery Media Creation. 3.
Backing up system and personal information Your computer stores information that is important to you, such as files, emails, and photos, and you will want to keep that information even if you download a virus or the system stops working properly. How completely you are able to recover your files depends on how recent your backup is. As you add new software and data files, you should create backups on a regular basis.
Creating a backup using Windows Backup and Restore Windows allows you to back up files using Windows Backup and Restore. You can select the level you want to back up, from individual folders to drives. The backups are compressed to save space. To back up: 1. Select Start > Control Panel > System and Security > Backup and Restore. 2. Follow the on-screen instructions to schedule and create a backup. NOTE: Windows includes the User Account Control feature to improve the security of the computer.
What you need to know ● HP Recovery Manager recovers only software that was installed at the factory. For software not provided with this computer, you must either download the software from the manufacturer's website or reinstall the software from the disc provided by the manufacturer. ● A system recovery should be used as a final attempt to correct computer issues.
3. Press f9 at system bootup. 4. Select the optical drive or the flash drive. 5. Follow the on-screen instructions. Changing the computer boot order To change the boot order for recovery discs: 1. Restart the computer. 2. Press esc while the computer is restarting, and then press f9 for boot options. 3. Select Internal CD/DVD ROM Drive from the boot options window. To change the boot order for a recovery flash drive: 1. Insert the flash drive into a USB port. 2. Restart the computer. 3.
11 Backing up, restoring, and recovering in Windows 8.1 This chapter provides information about the following processes. The information in the chapter is standard procedure for most models. ● Creating recovery media and backups ● Restoring and recovering your system For additional information, refer to the HP Support Assistant. ▲ From the Start screen, type support, and then select the HP Support Assistant app.
HP Recovery Manager is a software program that allows you to create recovery media after you successfully set up the computer. HP Recovery media can be used to perform system recovery if the hard drive becomes corrupted. System recovery reinstalls the original operating system and the software programs installed at the factory and then configures the settings for the programs. HP Recovery media can also be used to customize the system or restore the factory image if you replace the hard drive.
Restore and recovery There are several options for recovering your system. Choose the method that best matches your situation and level of expertise: IMPORTANT: ● Not all methods are available on all models. Windows offers several options for restoring from backup, refreshing the computer, and resetting the computer to its original state. For more information see Help and Support. ▲ From the Start screen, type support, and then select the HP Support Assistant app.
IMPORTANT: Recovery through HP Recovery Manager should be used as a final attempt to correct computer issues. ● HP Recovery media must be used if the computer hard drive fails. If you have not already created recovery media, see Creating HP Recovery media (select models only) on page 105. ● To use the Factory Reset option (select models only), you must use HP Recovery media. If you have not already created recovery media, see Creating HP Recovery media (select models only) on page 105.
1. If possible, back up all personal files. 2. Insert the HP Recovery media, and then restart the computer. NOTE: If the computer does not automatically restart in HP Recovery Manager, change the computer boot order. See Changing the computer boot order on page 109. 3. Follow the on-screen instructions.
110 Chapter 11 Backing up, restoring, and recovering in Windows 8.
12 Backing up, restoring, and recovering in Windows 10 This chapter provides information about the following processes. The information in the chapter is standard procedure for most products. ● Creating recovery media and backups ● Restoring and recovering your system For additional information, refer to the HP support assistant app. ▲ Type support in the taskbar search box, and then select the HP Support Assistant app. ‒ or – Click the question mark icon in the taskbar.
Creating HP Recovery media (select products only) If possible, check for the presence of the Recovery partition and the Windows partition. From the Start menu, select File Explorer, and then select This PC. ● If your computer does not list the Windows partition and the Recovery partition, you can obtain recovery media for your system from support. See the Worldwide Telephone Numbers booklet included with the computer. You can also find contact information on the HP website. Go to http://www.hp.
1. Type recovery in the taskbar search box, and then select HP Recovery Manager. 2. Select Create recovery media, and then follow the on-screen instructions. If you ever need to recover the system, see Recovering using HP Recovery Manager on page 113. Using Windows tools You can create recovery media, system restore points, and backups of personal information using Windows tools. NOTE: If storage is 32 GB or less, Microsoft System Restore is disabled by default.
What you need to know before you get started ● HP Recovery Manager recovers only software that was installed at the factory. For software not provided with this computer, you must either download the software from the manufacturer's website or reinstall the software from the media provided by the manufacturer. IMPORTANT: Recovery through HP Recovery Manager should be used as a final attempt to correct computer issues. ● HP Recovery media must be used if the computer hard drive fails.
- or Turn on or restart the tablet, and then quickly hold down the Windows button; then select f11. 2. Select Troubleshoot from the boot options menu. 3. Select Recovery Manager, and then follow the on-screen instructions. Using HP Recovery media to recover You can use HP Recovery media to recover the original system. This method can be used if your system does not have an HP Recovery partition or if the hard drive is not working properly. 1. If possible, back up all personal files. 2.
IMPORTANT: After you remove the HP Recovery partition, you will not be able to perform System Recovery or create HP recovery media from the HP Recovery partition. So before you remove the Recovery partition, create HP Recovery media; see Creating HP Recovery media (select products only) on page 112. NOTE: The Remove Recovery Partition option is only available on products that support this function. Follow these steps to remove the HP Recovery partition: 1.
13 Using HP PC Hardware Diagnostics (UEFI) HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs outside the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other software components.
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device There are two options to download HP PC Hardware Diagnostics to a USB device: Download the latest UEFI version: 1. Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed. 2. In the HP PC Hardware Diagnostics section, click the Download link, and then select Run. Download any version of UEFI for a specific product: 1. Go to http://www.hp.com/support, and then select your country.
14 Specifications Computer specifications Metric U.S. Depth 261.1 mm 10.28 in Width 384.5 mm 15.14 in Height (rear) 25.15 mm 0.99 in 2.499 kg 5.51 lb 2.299 kg 5.07 lb Dimensions (touch models) Weight Touch Non-touch Input power Operating voltage and current 19.5 V dc @ 3.33 A – 65 W 19.5 V dc @ 2.
39.6-cm (15.6-in) display specifications Metric U.S. Active diagonal size 39.6-cm 15.6-in Thickness 3.8 mm or 3.2 mm 0.150 inch or 0.
Hard drive specifications 2-TB* 1-TB* 750-GB* 500-GB* Height 9.5 mm 9.5 mm 9.5 mm 7.0 mm or 9.5 mm Length 100.4 mm 100.4 mm 100.4 mm 100.6 mm Width 69.9 mm 69.9 mm 69.9 mm 70.1 mm Weight 115.0 g 115.0 g 115.0 g 92.0 g Interface type SATA SATA SATA SATA Synchronous (maximum) 300 MB/sec 300 MB/sec 300 MB/sec 300 MB/sec Security ATA security ATA security ATA security ATA security Dimensions Transfer rate Seek times (typical read, including setting) Single track 1.
Blu-ray ROM DVD±RW SuperMulti DL Drive Applicable disc Read: Write: CD-DA, CD+(E)G, CD-MIDI, CDTEXT, CDROM, CD-ROM XA, MIXED MODE CD, CD-I, CD-I Bridge (Photo-CD, Video CD), Multisession CD (Photo-CD, CD-EXTRA, Portfolio, CD-R, CD-RW), CD-R, CD-RW, DVDROM (DVD-5, DVD-9, DVD-10, DVD-18), DVD-R, DVD-RW, DVD+R, DVD +RW, DVD-RAM, HD-ROM (Single Layer), HD-ROM (Dual Layer), HD DVD-R, HD DVDR for Dual Layer, HD DVD-RW CD-R and CD-RW DVD+R, DVD+R(9), DVD +RW, DVD-R, DVD-R(9),DVD-RW, DVD-RAM Access time CD D
DVD±RW SuperMulti DL Drive specifications Applicable disc Center hole diameter Read: Write: CD-DA, CD+(E)G, CD-MIDI, CD-TEXT, CD-ROM, CDROM XA, MIXED MODE CD, CD-I, CD-I Bridge (PhotoCD, Video CD), Multisession CD (Photo-CD, CDEXTRA, Portfolio, CD-R, CD-RW), CD-R, CD-RW, DVD-ROM (DVD-5, DVD-9, DVD-10, DVD-18), DVDR, DVD-RW, DVD+R, DVD+RW, DVD-RAM CD-R and CD-RW DVD+R, DVD+RW, DVD-R, DVD-RW, DVD-RAM 1.5 cm (0.59 in) Disc diameter Standard disc 12 cm (4.72 in) Mini disc 8 cm (3.
124 Chapter 14 Specifications
15 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts ac, or from 220 to 240 volts ac. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased. Power cord sets for use in other countries and regions must meet the requirements of the country or region where the computer is used.
Requirements for specific countries and regions Country/region Accredited agency Applicable note number Argentina IRAM 1 Australia SAA 1 Austria OVE 1 Belgium CEBEC 1 Brazil ABNT 1 Canada CSA 2 Chile IMQ 1 Denmark DEMKO 1 Finland FIMKO 1 France UTE 1 Germany VDE 1 India ISI 1 Israel SII 1 Italy IMQ 1 Japan JIS 3 The Netherlands KEMA 1 New Zealand SANZ 1 Norway NEMKO 1 The People's Republic of China CCC 4 Saudi Arabia SASO 7 Singapore PSB 1 So
Country/region Accredited agency Applicable note number The United States UL 2 1. The flexible cord must be Type HO5VV-F, 3-conductor, 0.75mm2 conductor size. Power cord set fittings (appliance coupler and wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used. 2. The flexible cord must be Type SVT/SJT or equivalent, No. 18 AWG, 3-conductor.
128 Chapter 15 Power cord set requirements
16 Recycling When a non-rechargeable or rechargeable battery has reached the end of its useful life, do not dispose of the battery in general household waste. Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/recycle.
130 Chapter 16 Recycling
Index Symbols/Numerics 3D camera, identifying 8, 9, 10 A AC adapter/battery light 13 action keys identifying 18 antennas illustrated 29, 30 removing 78, 79, 85, 86 audio, product description 3 audio-out (headphone)/audio-in (microphone) jack, identifying 12 B backups 99, 105, 111 base enclosure hinge caps illustrated 27 battery illustrated 27 removing 40 battery cover, identifying 19 battery lock, identifying 19 battery release latch 19 BIOS determining version 87, 91, 96 downloading an update 88, 92, 96 s
product description 3 removing 49 specifications 121 hard drive bracket removing 50 Hard drive hardware kit illustrated 32 HDMI port identifying 12 heat sink assembly illustrated 27 removing 27, 57 spare part number 27, 57 hinge caps illustrated 27 hinges illustrated 28, 30 removing 75, 77, 82, 84 HP PC Hardware Diagnostics (UEFI) downloading 89 using 89, 117 HP Recovery Manager 102 correcting boot problems 109, 115 starting 108, 114 HP Recovery media creating 105, 112 recovery 108, 115 HP Recovery partitio
hard drive 3 internal card expansion 4 keyboard 4 memory module 2 microphone 3 operating system 5 optical drive 3 pointing device 4 ports 4 power requirements 5 processor 1 product name 1 security 5 sensors 3 serviceability 5 video 3 wireless 4 product name 1 product name and number, computer 20 R recover options 107, 113 recovering from the recovery discs 103 recovering the original system 102 recovery 102 discs 106, 108, 112, 115 HP Recovery Manager 102, 107, 113 media 108, 115 starting 108, 114 supported
wireless antennas illustrated 29, 30 removing 78, 79, 85, 86 wireless certification label 20 wireless, product description 4 WLAN antennas, identifying 7, 9, 11 WLAN device 20 WLAN label 20 WLAN module illustrated 26 removing 51 workstation guidelines 36 134 Index
