HP Z240 Workstation Maintenance and Service Guide
Copyright Information Warranty Trademark Credits © Copyright 2015 HP Development Company, L.P. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.
About this guide This guide provides service and maintenance information, technical details, and configuration guidance for your workstations. IMPORTANT: Removal and replacement procedures are now available in videos on the HP website. Go to http://www.hp.com/go/sml.
iv About this guide
Table of contents 1 Hardware overview ........................................................................................................................................ 1 HP Z240 SFF Workstation components ................................................................................................................. 2 HP Z240 SFF Workstation front panel ................................................................................................ 2 HP Z240 SFF Workstation rear panel ..............
Copying a setup configuration to another computer ....................................................................... 30 Updating and managing software .................................................................................................... 31 HP Client Management Solutions ..................................................................................................... 31 Altiris Client Management Solutions ................................................................................
Battery ............................................................................................................................................... 45 Cable management ........................................................................................................................... 45 CPU (processor) and CPU heatsink .................................................................................................... 46 Expansion slots ............................................................
HP Support Center .......................................................................................................... 63 HP Chat Support .............................................................................................................. 63 Customer Advisories, Customer and Security Bulletins, and Customer Notices ........... 63 Product Change Notifications ....................................................................... 64 Helpful hints ..............................................
Configuring RAID with the Intel utility .............................................................................................. 90 Software RAID solution ........................................................................................................................................ 90 Software RAID considerations .......................................................................................................... 90 Performance considerations .............................................
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1 Hardware overview This chapter presents an overview of workstation hardware components.
HP Z240 SFF Workstation components This section describes the HP Z240 Small Form Factor (SFF) Workstation components. For complete and current information on supported accessories and components for the computer, see http://partsurfer.hp.com. HP Z240 SFF Workstation front panel 2 1 Power button 6 USB 2.0 port, charging (1, black) 2 HDD LED 7 USB 2.0 port (1, black) 3 Optional optical disc drive (not shown) 8 USB 3.
HP Z240 SFF Workstation rear panel 1 Power cord connector 6 USB 3.0 ports (6) (blue) 2 Audio line-in connector (blue) 7 Serial port 3 RJ–45 network connector 8 DisplayPort (DP) (3) 4 PS/2 mouse connector (green) 9 PS/2 keyboard connector (purple) 5 Audio line-out connector (green) NOTE: The labels for the rear panel connectors use industry-standard icons and colors. NOTE: The DP ports are not supported when the system is configured with Intel® Xeon E3-12x0 v5 processors.
Chassis components For complete and current information on supported accessories and components for the computer, go to http://partsurfer.hp.com. The following image shows the components of a typical SFF computer layout. Drive configurations can vary.
System board components The following illustration and table identify the system board components for the SFF workstation. I/O SATA 1 Dual-Mode DisplayPort 16 2 DisplayPort 3 Front audio 4 Front speaker 5 Front USB 2.0 18 6 Front USB 3.0 7 USB 3.1 (option) Power 26 Battery 27 Processor power 28 Front power button/LED 29 Main power PCIe3 x16 30 Power COMM 19 PCIe3 x1 31 SATA power Internal USB 2.0 20 PCIe3 x1 8 Internal USB 3.
System board architecture The following figure shows the typical system board block diagram. NOTE: The PCIe designators indicate the mechanical connector size and number of electrical PCIe lanes routed to an expansion slot. For example, x16(4) means that the expansion slot is mechanically a x16 length connector, with 4 PCIe lanes supported.
Workstation specifications SFF Intel Series C236 chipset: Processor technology Power supply Memory technology ● Support for the Intel® Xeon® Processor E3 v5 Family, sixth-generation Intel Core™ processors up to 95 W, or Intel Pentium® processors ● Integrated 2-channel memory controller ● Microarchitecture improvements ● Integrated graphics (some models) ● Advanced Vector Extensions (AVX) to increase floating point performance ● Intel DMI3 interface connecting the processor to the I/O controll
HP Z240 Tower Workstation components This section describes the HP Z240 Tower Workstation components. For complete and current information on supported accessories and components for the computer, see http://partsurfer.hp.com. HP Z240 Tower Workstation front panel 8 1 Optional hard disk/optical disc drive (not shown) 7 USB 2.0 ports (1) (black) 2 Optional hard disk/optical disc drive (not shown) 8 USB 3.
HP Z240 Tower Workstation rear panel 8 1 Power cord connector Audio line-out connector (green) 2 PS/2 keyboard connector (purple) 9 PS/2 mouse connector (green) 3 USB 2.0 ports (2) (black) 10 RJ-45 network connector 4 Display Port (DP) connectors (2) 11 Cable lock slot 5 DVI-D connector 12 Padlock loop 6 USB 3.0 ports (4) (blue) 13 Audio line-in connector (blue) 7 Microphone connector (pink) NOTE: The labels for the rear panel connectors use industry-standard icons and colors.
Chassis components The following figure shows the chassis components of a typical tower workstation layout. Drive configurations can vary.
System board components The following illustration and table identify the system board components for the tower workstation. I/O SATA 1 Dual-Mode DisplayPort 15 2 DVI video 3 Front audio 16 4 Front speaker 5 Power AHCI 6Gb/s 25 Battery 26 Processor power Z turbo drive LED (E19) 27 Front power button/LED 17 PCIe3 x1 28 Main power Front USB 2.0 18 PCIe3 x16 29 SATA power 6 Front USB 3.0 19 PCIe3 x4 30 Power COMM 7 Internal USB 2.0 20 PCIe3 x16 (4) 8 Internal USB 3.
System board architecture NOTE: The PCIe designators indicate the mechanical connector size and number of electrical PCIe lanes routed to an expansion slot. For example, x16(4) means that the expansion slot is mechanically a x16 length connector, with 4 PCIe lanes supported.
Workstation specifications Tower Intel Series C236 chipset: Processor technology Power supply Memory technology ● Support for the Intel Xeon Processor E3 v5 Family or sixth-generation Intel Core processors up to 95 W ● Integrated 2-channel memory controller ● Microarchitecture improvements ● Integrated graphics (some models) ● Advanced Vector Extensions (AVX) to increase floating point performance ● Intel DMI3 interface connecting the processor to the I/O controller ● 400 W, 92% efficient,
Tower Native M.2 connector with PCIe x4 interface ● Product specifications Workstation weights and dimensions Characteristic Weight Chassis dimensions Tower configuration Chassis dimensions Converted desktop configuration HP Z240 SFF HP Z240 Tower Standard configuration 6.7 kg (14.86 lb.) 9.4 kg (20.79 lb) Minimum configuration 5.7 kg (12.66 lb) 8.6 kg (18.95 lb) Maximum configuration 7.7 kg (16.93 lb) 11.9 kg (26.20 lb) Height 33.8 cm (13.3 in) 39.9 cm (15.7 in) Width 10.0 cm (3.
Ensuring proper ventilation Proper ventilation for the system is important for workstation operation. Follow these guidelines: ● Operate the workstation on a sturdy, level surface. ● Provide at least 15.24 cm (6 inches) of clearance at the front and back of the workstation. (Workstation models vary.) ● Be sure that the ambient air temperature falls within the environmental specifications listed in this document. NOTE: The ambient upper limit of 35°C (95°F) is only good up to 1524 m (5000 ft) elevation.
2 System management This section describes the tools and utilities that provide system management for the workstation. Topics Power management and performance features on page 16 BIOS ROM on page 17 Computer Setup (F10) Utilities on page 18 Desktop management on page 29 Power management and performance features ERP compliance mode This computer provides ERP compliance mode capability. When enabled, the computer shuts down to the lowest possible power state.
Hyper-Threading Technology (HTT) This computer supports HTT, an Intel-proprietary technology that improves processor performance through parallelization of computations (doing multiple tasks at once). The operating system treats an HTT-enabled processor as two virtual processors, and shares the workload between them when possible. This feature requires that the operating system support multiple processors and be specifically optimized for HTT. Use Computer Setup (F10) Utility to enable HTT.
Computer Setup (F10) Utilities Use Computer Setup (F10) Utility to do the following: ● Change settings from the defaults or restore the settings to default values. ● View the system configuration, including settings for processor, graphics, memory, audio, storage, communications, and input devices. ● Modify the boot order of bootable devices such as hard drives, optical drives, or USB flash media devices.
● If you have made changes that you do not want applied, select Ignore Changes and Exit. ● To restore settings from the Advanced and Main menus to original values, select Apply Factory Defaults and Exit. ● To restore settings from the Advanced and Main menus to those previously saved by Save Custom Defaults, select Apply Custom Defaults and Exit. If no custom defaults have been saved, then factory defaults are used. NOTE: Settings in the Security menu are not modified by Apply Defaults.
Computer Setup–Main NOTE: Support for specific Computer Setup options may vary depending on the hardware configuration. Table 2-1 Computer Setup—Main Option Description System Information Lists all information in following list if Advanced System Information is selected. Lists smaller subset if Basic System Information is selected.
Table 2-1 Computer Setup—Main (continued) The string that appears here depends on the setting in ‘BIOS Update Preferences’. ● Lock BIOS Version If this option is checked, the system is locked to the current BIOS version and updates are not allowed. ● BIOS Update Preferences Allows the administrator to select the source of network updates (www.hp.
Computer Setup—Security NOTE: Support for specific Computer Setup options may vary depending on the hardware configuration. Table 2-2 Computer Setup—Security Option Description Set up BIOS Administrator Password Lets you set and enable a BIOS administrator password, which includes the following privileges: ● Manage other BIOS users ● Full access to BIOS policy and settings ● Unlock the computer when other BIOS users fail the preboot authentication.
Table 2-2 Computer Setup—Security (continued) ● Data Recovery Policy Select ‘Automatic’ or ‘Manual’ to set data recovery policy. ‘Manual’ lets you select whether or not to execute recovery of a corrupted region if it is detected. Dynamic Runtime Scanning of Boot Block Verifies the integrity of the BIOS boot block region several times each hour while the system is running. Set Up BIOS Power-On Password Lets you set and enable a BIOS power-on password.
Table 2-2 Computer Setup—Security (continued) CAUTION: Restoring a previously saved MBR after a disk utility or operating system has modified the MBR, may cause the data on the disk to become inaccessible. Only restore a previously saved MBR if you are confident that the current bootable disk's MBR has been corrupted or infected with a virus. Smart Cover Cover Lock (Lock/Unlock) Default is ‘Unlock’.
Table 2-3 Computer Setup—Advanced (for advanced users) (continued) Default is enabled. Specify the order in which UEFI boot sources (such as a internal hard drive, USB hard drive, USB optical drive, or internal optical drive) are checked for a bootable operating system image. UEFI boot sources always have precedence over legacy boot sources.
Table 2-3 Computer Setup—Advanced (for advanced users) (continued) Controls the virtualization features of the processor. Changing this setting requires turning the computer off and then back on. Default is disabled. Virtualization Technology for Directed I/O (VTd) (Intel only) Controls virtualization DMA remapping features of the chipset. Changing this setting requires turning the computer off and then back on. Default is disabled.
Table 2-3 Computer Setup—Advanced (for advanced users) (continued) Port Options Allows you to hide the following ports from the operating system: ● Serial port A ● Serial port B ● SATA0 ● SATA1 ● SATA2 ● SATA3 ● Front USB ports ● Rear USB ports ● USB charging port function ● Media card reader Restrict USB Devices Specify the following categories of USB devices to enable: ● Allow all USB devices ● Allow only keyboard and mouse ● Allow all but storage devices and hubs.
Table 2-3 Computer Setup—Advanced (for advanced users) (continued) This feature is designed to provide a visual indication of what sleep state the system is in. Each sleep state has a unique blink pattern. Default is disabled. NOTE: A normal shutdown goes to the S4 state for Windows 8 or later. S0 (On) = Solid white LED. S3 (Stand By)= 3 blinks at 1Hz (50% duty cycle) followed by a pause of 2 seconds (white LED) — repeated cycles of 3 blinks and a pause.
Desktop management This section summarizes capabilities, features, and key components of computer management.
Initial computer configuration and deployment The computer includes a preinstalled system software image. After a brief software unbundling process, the computer is ready to use.
5. Turn on the computer you are configuring. 6. Press and hold the F10 key until you enter Computer Setup (F10) Utility. If necessary, press enter to bypass the title screen. 7. Select Main > Replicated Setup > Restore current settings from USB device, and then follow the instructions on the screen. 8. Restart the computer when the configuration is complete.
● How HP CMS works ● Which solutions are compatible with the operating system ● How to download a fully functional, 30-day evaluation version of Altiris solutions HP SoftPaq Download Manager HP SoftPaq Download Manager is a free, easy-to-use interface for locating and downloading software updates for the HP client PC models in your environment. By specifying your models, operating system, and language, you can quickly locate, sort, and select the softpaqs you need.
When Boot Block detects an invalid system ROM, the computer power LED blinks red eight times and the computer beeps eight times; then the computer pauses for two seconds. On some models, a Boot Block recovery mode message appears. In preparation for system recovery, use the BIOS CD media file in the SoftPaq to create a BIOS image CD or USB key. Recovering the computer by using FailSafe Boot Block recovery mode To recover the computer after it enters Boot Block recovery mode: 1.
You can manage security settings as follows: ● Locally with Computer Setup (F10) Utility ● Remotely with HP CMS or HP System Software Manager (SSM), which enable the secure, consistent deployment and control of security settings from a simple command line utility The following Computer Setup (F10) Utility features let you manage computer security.
sets both DriveLock passwords before leaving the company. In such a scenario, the hard drive is unusable and requires replacement. Likewise, by not setting a master password, system administrators might find themselves locked out of a hard drive and unable to perform routine checks for unauthorized software, other asset control functions, and support. For users with less stringent security requirements, HP does not recommend enabling DriveLock.
7. Enter the password again in the Enter New Password Again field. If you forget this password, the drive is rendered permanently disabled. 8. Select File > Save Changes and Exit, and then press enter to accept the changes. After you press enter, the computer performs a cold start before invoking the DriveLock function. When the computer starts, you are prompted to enter the DriveLock password for each DriveLockcapable drive for which you have set a password.
1. Turn on or restart the computer. 2. As soon as the computer is turned on, press and hold F10 until you enter Computer Setup (F10) Utility. Press enter to bypass the title screen, if necessary. If you do not press F10 at the appropriate time, you must restart the computer, and then press and hold F10 again to access the utility. If you are using a PS/2 keyboard, you might see a keyboard error message. Disregard it. 3.
Entering an administrator password If an administrator password has been established on the computer, you will be prompted to enter it each time you run Computer Setup (F10) Utility. To enter an administrator password: 1. Restart the computer. 2. As soon as the computer is turned on, press and hold F10 until you enter Computer Setup (F10) Utility. Press enter to bypass the title screen, if necessary.
Chassis security Smart Cover Sensor (optional) The optional Smart Cover Sensor is a combination of hardware and software technology that alerts you when the side panel of the computer is removed (provided the sensor has been configured in Computer Setup (F10) Utility). Three levels of protection are available *: * Level Setting Level 0 Disabled Level 1 Notify User Level 2 Administrator Password Description Sensor * is disabled (default).
If the computer is connected to a network that is managed by HP CMS, the computer sends a fault notice to the network management application. With HP CMS, you can also remotely schedule diagnostics to run on managed PCs and create a summary report of failed tests. ECC fault prediction When the computer encounters an excessive number of error checking and correcting (ECC) memory errors, it displays a local alert message.
3 Component replacement information and guidelines This chapter provides warnings, cautions, information, and guidelines for removal and replacement procedures. It does not document the step-by-step procedures. IMPORTANT: Removal and replacement procedures are now available in videos on the HP website. Go to the HP Customer Self Repair Services Media Library at http://www.hp.com/go/sml.
Warnings and cautions WARNING! These symbols on any surface or area of the equipment indicate the following: Presence of a hot surface or hot component. If this surface is contacted, the potential for injury exists. To reduce the risk of injury from a hot component, let the surface cool before you touch it. Presence of an electric shock hazard. To reduce the risk of injury from electric shock, do not open any enclosed area marked with this symbol.
Electrostatic discharge (ESD) information Generating static Different activities generate different amounts of static electricity through electrostatic discharge (ESD). Static electricity increases as humidity decreases. CAUTION: Static electricity in the amount of 700 volts might degrade a product.
Handle electrostatic-sensitive components, parts, and assemblies by the case or PCB laminate. Handle them only in static-free work areas. ● Keep work area free of conductive materials, such as plastic assembly aids and Styrofoam. ● Use field service tools (such as cutters, screwdrivers, and vacuums) that are nonconductive.
Battery The battery that comes with the computer provides power to the real-time clock and has a minimum lifetime of about three years. Observe the following warning and caution when replacing the battery. WARNING! HP Z Series Workstations use lithium batteries. There is a risk of fire and chemical burn if the battery is handled improperly. Do not disassemble, crush, puncture, short external contacts, dispose of in water or fire, or expose battery to temperatures higher than 60°C (140°F).
CPU (processor) and CPU heatsink CAUTION: Observe the following cautions when removing or replacing the heatsink. — When removing the heatsink, loosen all screws a little at a time to make sure the CPU remains level. Do not fully loosen one screw, and then move on to the next. — After you remove the CPU heatsink from the chassis, use alcohol and a soft cloth to clean the thermal compound residue from the CPU and the heatsink, allowing the alcohol on the CPU and CPU heatsink to dry completely.
Expansion slots This section identifies and describes computer expansion card slots, and presents card configuration information. Go to http://www.hp.com/go/quickspecs to learn which graphics cards are supported in the workstation, how much memory each graphics card includes, and graphics card power requirements.
SFF workstation slot identification and description Maximum power used by all slots must not exceed total system power and is subject to configuration limitations. Slot Type Mechanical compatibility Electrical compatibility 4 PCIe3 x16 x16 x16 3 PCIe3 x1 x1 x1 2 PCIe3 x1 x1 x1 1 PCIe3 x16(4) x16 x4 NOTE: The PCIe designators indicate the mechanical connector size and number of electrical PCIe lanes routed to an expansion slot.
SFF workstation installation sequence recommendations Load order Card description Slot 1 1 PCIe graphic card Only 2 Second PCIe graphic card 3 Internal PCIe storage 4 Second internal PCIe storage Only 5 Thunderbolt card Only 6 PCIe NIC card 1st 2nd 3rd 7 Serial port (cable) 3rd 2nd 1st 8 HP USB 3.1 Type-C PCI-E x1 card 2nd 1st 3rd 9 PCIe parallel port card 1st 2nd 3rd 10 1394b FireWire PCIe Card 1st 2nd 3rd NOTE: Slot 2 Slot 3 Slot 4 Native M.
Tower workstation slot identification and description Maximum power used by all slots must not exceed total system power and is subject to configuration limitations. Slot Type Mechanical compatibility Electrical compatibility 5 PCIe3x1 x1 x1 4 PCIe3x16 x16 x16 3 PCIe3x4 x4 x4 2 PCIe3x16(4) x16 x4 1 PCI (optional) PCI PCI NOTE: The PCIe designators indicate the mechanical connector size and number of electrical PCIe lanes routed to an expansion slot.
Tower workstation installation sequence recommendations Load order Card description Slot 1 (x1) Slot 2 (x16) Slot 3 (x4) Slot 4 (x16[x4]) Slot 5 (PCI) 1 PCIe graphic card 2 Second PCIe graphic card 3 Internal PCIe storage 4 Second internal PCIe storage Only 5 Thunderbolt card 2nd 1st 6 PCIe NIC card 3rd 2nd 7 PCIe NIC card – 10G 8 Serial port (cable) 4th 3rd 2nd 1st 9 eSATA kit (cable) 4th 3rd 2nd 1st 10 PCIe parallel port card 1st 3rd 2nd 11 1394b FireWire PCIe c
Removal and replacement tips ● To verify the type, size, and capacity of the storage devices installed in the computer, run Computer Setup (F10) Utility. ● Adding a new drive may require that you make new connections from the drive to the system board. Note that: ◦ The primary Serial ATA (SATA) hard drive must be connected to the dark blue primary SATA connector on the system board labeled SATA0. ◦ Connect a secondary hard drive to SATA1. ◦ Connect SATA optical drives to the black SATA2 connector.
Memory Supported DIMM configurations NOTE: Mirroring and DIMM sparing are not supported.
SFF workstation DIMM installation order Install DIMMs in this order. NOTE: If you install DIMMs of different sizes, load them in order of size, starting with largest and finishing with the smallest (largest in DIMM 1, smallest in last loaded DIMM).
Tower workstation DIMM installation order Install DIMMs in this order. NOTE: If you install DIMMs of different sizes, load them in order of size, starting with largest and finishing with the smallest (largest in DIMM 1, smallest in last loaded DIMM).
Power supply Power supply specifications All power supplies have these specifications: ● Wide-ranging, active Power Factor Correction (PFC) ● ENERGY STAR® qualified ● FEMP Standby Power compliant @115V (<1W in S5 – Power Off) ● Surge tolerant (withstands power surges up to 2000V) SFF Tower SFF Tower Power supply 240 W 92% efficient 400 W 92% efficient 200 W 85% efficient 280 W 90% efficient Operating voltage range 90–264 VAC 90–264 VAC 90–264 VAC 90–264 VAC Rated voltage range 100–240
Power consumption and heat dissipation Power consumption and heat dissipation specifications are available for multiple configurations. To review available specifications, go to http://www.hp.com/go/quickspecs. To reach zero power consumption, unplug the workstation from the power outlet or use a power strip with an on/off switch. For additional information about power-saving features, see the operating system installation instructions. This product is in compliance with U.S. Executive Order 13221.
System cabling SFF workstation system cabling See System board components on page 5 to determine the location of system board connectors.
Tower workstation system cabling See System board components on page 11 to determine the location of system board connectors.
4 Diagnostics and troubleshooting This chapter describes the tools available for diagnosing and troubleshooting system issues.
For a listing of all worldwide support phone numbers, go to http://www.hp.com/support and select your region. Under Contact HP, select All HP Contacts. Follow the instructions to locate the appropriate phone number. Locating ID labels To assist in troubleshooting, identification labels are available on each workstation. ● All workstations have a serial number (unique for each workstation) and product number. Have these numbers available when you contact support.
● Verify that the computer is turned on and the blue power light is blue (normal operation) and not red (error state). ● If you have installed an operating system other than the factory-installed operating system, check to be sure that it is supported on your system, go to http://www.hp.com/go/quickspecs. ● Verify that the monitor is turned on and the green monitor light is on. Note that not all monitors are equipped with LED lights to indicate their functionality.
● All necessary device drivers are installed. ● All external media (such as optical disks or USB drive keys) are removed before startup. ● The latest version of BIOS, drivers, and software are installed. HP troubleshooting resources and tools This section provides information to guide you in troubleshooting your system.
1. Go to http://www.hp.com/go/workstationsupport. 2. Search for your product. 3. On the product page, select the tab Top Issues and Solutions. Product Change Notifications Product Change Notifications (PCNs) are proactive notifications for product changes occurring within a 30- to 60-day window of the effective date of the change in the manufacturing process.
● Be sure that all required device drivers have been installed. For example, if you have connected a printer, you must install a printer driver. ● If you are working on a network, use another cable to plug your workstation into the network connection. If you still cannot connect, there might be a problem with the network plug. ● If you recently added new hardware, remove the hardware to see whether the workstation functions properly.
Troubleshooting scenarios and solutions This section presents troubleshooting scenarios and possible solutions for a Windows-based system. Solving minor problems Problem Cause Possible Solution Workstation appears frozen and does not shut down when the power button is pressed. Software control of the power switch is not functional. 1. Press and hold the power button for at least four seconds until the computer shuts down. 2. Disconnect the electrical plug from the outlet. 3. Restart the computer.
Problem Cause Possible Solution 2. Repeat this process until the faulty device is identified. Remove the graphics card last. Replace the faulty device. 3. If no faulty device is found, replace the system board. OR 1. Press and hold the power button for less than four seconds. If the hard drive LED does not illuminate: a. Verify that the computer is plugged into a working AC outlet. b. Verify that the power button harness is connected to the inline front panel I/O device assembly connector. 2.
Problem Cause Solution The system might not have automatically recognized a newly installed device. 1. Run Computer Setup (F10) Utility. 2. If the system does not recognize the new device, verify that the device is listed in Computer Setup (F10) Utility. If it is listed, the probable cause is a driver problem. If it is not listed, the probable cause is a hardware problem. 3. Non-system disk or NTLDR missing message Drive responds slowly immediately after power-up.
Solving display problems These suggestions apply to monitors connected to desktop and tower configurations, and to external monitors connected to all-in-one configurations. Problem Cause Solution Blank screen (no video). The cable connections are not correct. Verify the cable connections from the monitor to the computer and to a working electrical outlet. The monitor is off. Turn the monitor on (LED is on). You might need to refer to the monitor manual for an explanation of LED signals.
Problem Blurry video or requested resolution cannot be set. The picture is broken up, rolls, jitters, or flashes. Cause Solution Cables are not properly connected. Verify that the graphics cable is connected to the graphics card and the monitor. If the graphics controller was upgraded, the correct video drivers might not be loaded. Install the video drivers included in the upgrade kit, or download and install the latest drivers for your graphics card from http://welcome.hp.com/country/us/en/support.
Solving audio problems Problem Cause Solution Sound does not come out of the speaker or headphones. Software volume control is turned down. Double-click the Speaker icon on the taskbar, and then use the volume slider to adjust the volume. The external speakers are not turned on. Turn on the external speakers. External speakers plugged into the wrong audio jack. See your sound card documentation for proper speaker connection. Digital CD audio is not enabled. Enable digital CD audio: 1.
Solving printer problems Problem Printer does not print. Cause Solution Printer is not turned on and online. Turn the printer on and be sure it is online. The correct printer driver for the application is not installed. 1. Install the correct printer driver for the application. 2. Try printing using the MS-DOS command: DIR C:\> [printer port] Replace printer port with the address of the printer used. If the printer works, reload the printer driver. Printer does not turn on.
Problem Power LED flashes red (once every 2 seconds). Cause Solution OR 3. Verify that the system fan is running. The processor heatsink fan assembly is not properly attached to the processor. 4. Verify that the processor heatsink fan spins. Power failure (power supply is overloaded). If the heatsink fan is not spinning, verify that the fan cable is plugged into the system board connector. Verify that the fan is properly seated. 5. Replace the processor heatsink. 1.
a. Connected USB drive NOTE: To download the HP PC Hardware Diagnostics (UEFI) tool to a USB drive, see Downloading HP PC Hardware Diagnostics (UEFI) to a USB device on page 74. 3. b. Hard drive c. BIOS When the diagnostic tool opens, select the type of diagnostic test you want to run, and then follow the on-screen instructions. NOTE: If you need to stop a diagnostic test, press esc.
Quick Boot is a fast startup process that does not run all of the system level tests, such as the memory test. Full Boot runs all of the ROM-based system tests and takes longer to complete. Full Boot may also be enabled to run every 1 to 30 days on a regularly scheduled basis. To establish the schedule, reconfigure the computer to the Full Boot Every x Days mode, using Computer Setup. NOTE: For more information on Computer Setup, see Computer Setup (F10) Utilities on page 18.
Control panel message Description Recommended action 00B-MEBx Module did not checksum correctly Memory error during POST execution of the Management Engine (ME) BIOS Extensions option ROM. 1. Reboot the computer. 2. Unplug the power cord, re-seat the memory modules, and reboot the computer. 3. If the memory configuration was recently changed, unplug the power cord, restore the original memory configuration, and reboot the computer. 4. If the error persists, replace the system board. 1.
Control panel message Description Recommended action 2E2-Memory Error Memory module configuration failed during boot up. 1. Ensure memory modules are correctly installed. 2. Verify proper memory module type. 3. Remove and replace the identified faulty memory module(s). 4. If the error persists after replacing memory modules, replace the system board. 1. Verify proper memory module type. 2. Try another memory socket. 3. Replace with a supported module.
Control panel message Description Recommended action 3F1–Hard Disk 1 Error Hard disk 1 error. 1. Check and/or replace cables. 2. Clear CMOS. (See Clearing and resetting the BIOS on page 83.) 3. Replace the hard disk drive. 1. Check and/or replace cables. 2. Clear CMOS. (See Clearing and resetting the BIOS on page 83.) 3. Replace the hard disk drive. 1. Remove any serial port expansion cards. 2. Clear CMOS. (See Clearing and resetting the BIOS on page 83.) 3.
Control panel message Description Recommended action 800-Keyboard Error Keyboard failure. 1. Reconnect keyboard with computer turned off. 2. Check connector for bent or missing pins. 3. Ensure that none of the keys are depressed. 4. Replace keyboard. 1. Reconnect the keyboard with computer turned off. 2. Ensure that none of the keys are depressed. 3. Replace the keyboard. 4. Replace the system board. 1. Reseat CPU fan. 2. Reseat fan cable. 3. Replace CPU fan. 1.
Interpreting system validation diagnostic front panel LEDs and audible codes During the system validation phase that occurs at system startup, the BIOS validates the functionality of the following subsystems and conditions: ● AC adapter ● System board power ● Processor failure ● BIOS corruption ● Memory failure ● Graphics failure ● System board failure ● BIOS authentication failure If an error is detected, specific patterns of long and short blinks, accompanied by long and short beeps (where
Category BIOS Hardware Thermal System board Major/minor code Description 2.2 The main area (DXE) of BIOS has become corrupted and there is no recovery binary image available. 2.3 The embedded controller policy requires the user to enter a key sequence. 2.4 The embedded controller is checking or recovering the boot block. 3.2 The embedded controller has timed out waiting for BIOS to return from memory initialization. 3.
5 Configuring password security and resetting CMOS This chapter describes how to configure password security and to reset CMOS. Preparing to configure passwords Computer Setup (F10) Utility enables you to create setup and power-on passwords. There are three possibilities for setting passwords: ● Define an administrator password only. You will need the password to enter Computer Setup (F10) Utility, but you will not need a password to start the workstation. ● Define a power-on password only.
1. Shut down the operating system properly, then turn off the computer and any external devices, and disconnect the power cord from the power outlet. 2. With the power cord disconnected, press the power button again to drain the system of any residual power. WARNING! To reduce the risk of personal injury from electrical shock and/or hot surfaces, be sure to disconnect the power cord from the wall outlet, and allow the internal system components to cool before touching.
1. Turn off the computer and any external devices, and disconnect the power cord from the power outlet. 2. Disconnect the keyboard, monitor, and any other external equipment connected to the computer. WARNING! To reduce the risk of personal injury from electrical shock and/or hot surfaces, be sure to disconnect the power cord from the wall outlet, and allow the internal system components to cool before touching.
A Linux technical notes HP offers a variety of Linux solutions for HP workstation customers: ● HP offers an Ubuntu preload on some Z Series Workstations. ● HP certifies and supports Ubuntu on some HP workstations. ● HP certifies and supports Red Hat Enterprise Linux (RHEL) on HP workstations. ● HP certifies SUSE Linux Enterprise Desktop (SLED) on HP workstations. ● HP offers a SLED 11 preload on some older Z Series Workstations.
reason is that the graphics card (default) is selected for audio output instead of the DisplayPort. Check the audio settings (for example, Sound in gnome-control-center). In some systems, embedded Intel HD graphics may also present a similar HDMI audio device that can be used through the DisplayPort interface. No proprietary driver is needed for this device, just a sufficiently recent kernel. Network cards All HP workstations include one or two integrated network interface controllers.
To customize display characteristics and resolutions when the computer is using an NVIDIA driver, execute the following command: /usr/bin/nvidia-settings To create and manipulate the /etc/X11/xorg.conf file, execute: /usr/bin/nvidia-xconfig AMD Graphics Workstations Some workstation configurations include AMD graphics hardware. HP recommends use of AMD graphics drivers for best results on Linux systems.
B Configuring RAID devices This appendix explains how to configure RAID arrays on your workstation. Topics RAID hard drive maximum and associated storage controller options on page 88 Supported RAID configurations on page 89 Configuring Intel SATA RAID on page 89 Software RAID solution on page 90 For additional information about RAID configuration, go to http://www.hp.com/support/RAID_FAQs.
Supported RAID configurations The following RAID configurations are supported: RAID configuration details Configuration Description RAID 0 ● Requires a minimum of two drives. Integrated striped disk array ● Provides improved I/O performance. ● Provides no fault tolerance. ● Loses all data if any disk in the array fails. ● Increases disk performance. RAID 1 ● Supports two drives. Mirrored disk array ● Provides 100% redundancy: all data from one drive is duplicated on a second drive.
Configuring RAID with the Intel utility Follow these steps to create RAID volumes. 1. Press ctrl+I when prompted, to enter the Intel Rapid Storage Technology utility (RST). Use the arrow keys and the space bar to navigate and select options. NOTE: If only one hard drive is attached, the utility does not open. 2. Select Create RAID Volume, and then press enter. 3. Type the a name for the RAID volume in the Name field, and then press tab. 4. Select a level in the RAID Level field, and then press tab.
of a failure). For all software RAID solutions on HP workstations, redundancy can be restored only after the system is shut down so that the failed drive can be replaced. This replacement requires only a minimum amount of work. Performance considerations Disk I/O bandwidth is typically limited by the system bus speeds, the disk controller, and the disks themselves.
C System board designators SFF workstation system board designators 92 Designator Silk screen Component/Description E15 E15 BBR Crisis recovery header/jumper E49 E49 PSWD Clear password header/jumper J9 RJ45/USB LAN/DUAL USB 3.0 J10 J10 USB2/USB3 Quad USB 3.
Designator Silk screen Component/Description P26 FRONT USB3.0 Front I/O USB 3.0 (blue) P160 SATAPWR0 HDD power (black) XBT1 XBT1 BAT Battery holder XMM1 - XMM4 XMM1 - XMM4 Memory slots DIMM1 - DIMM4 XU1 XU1 CPU socket Tower workstation system board designators Designator Silk screen Component E15 E15 Crisis recovery header/jumper E49 E49 Clear password header/jumper J9 J9 RJ/USB LAN/DUAL USB 2.0 J10 J10 QUAD USB Quad USB 3.
Designator Silk screen Component P26 P26 FRONT USB3 Front panel USB3 header (blue) P52 COMB Serial port header P60-P62 SATA0-SATA2 SATA connectors P63 SATA3 SATA/eSATA connector P70 EXT STONE card connector P124 P124 HOOD LOCK Side access panel solenoid lock header P125 HSENSE Hood sensor connector (3 pin) P129 TBT TBT connector (2x4-pin) P150 Media int-Media connector (6-pin) P152 Media USB 3.
Index A audible codes 80 B beep codes 80 BIOS clearing and resetting BIOS ROM 17 booting options Full Boot 75 Quick Boot 75 83 C Cable management 45 CMOS 82 components SFF 2 SFF front panel 2 SFF rear panel 3 tower 8 tower front panel 8 tower rear panel 9 Configuring RAID devices 88 maximum hard drives allowed 88 SATA RAID 89 Customer Self Repair 65 D Desktop management 29 Altiris Client Management Solutions 31 FailSafe Boot Block ROM 32 Fault notification and recovery 39 HP Client Manager Software 31 H
specifications environmental 14 workstation 14 support advisories 63 before calling 60 calling 60 customer bulletins 63 customer notices 63 HP Chat Support 63 HP Support Center 63 online 63 security bulletins 63 System board components 5 System board designators 92 System management 16 T tower components 8 environmental specifications 14 front panel components 8 rear panel components 9 weights and dimensions 14 troubleshooing Customer Self Repair 65 suggestions 64 suggestions, at startup 64 suggestions, dur
