User Manual

Eliminate lines or streaks when using the document feeder
If lines or streaks appear on copied or scanned documents when using the document feeder, use the procedure
below to clean debris from the document feeder glass. Debris can include dust, paper or toner dust, residue from
sticky note adhesive, correction uid or tape, ink, ngerprints, and more.
1. Open the scanner lid.
2. Locate the one-inch strip of glass to the left of the main scanner atbed glass, and then use a soft, lint-free
cloth moistened with water to clean the glass strip.
CAUTION: Do not use abrasives, acetone, benzene, ammonia, ethyl alcohol, or carbon tetrachloride on
any part of the product; these can damage the product. Do not place liquids directly on the glass or platen.
They might seep and damage the product.
3. On the underside of the scanner lid above the strip of glass, use a soft, lint-free cloth moistened with water
to clean the upper plastic strip.
4. Dry the glass strip and the upper strip with a soft, dry cloth to prevent spotting, and then try again to copy
or scan.
Check the paper settings
NOTE: The steps vary according to the type of control panel.
1 2
1 LED control panel
2 2-line control panel
LED control panels
1. Open the HP Embedded Web Server (EWS):
a. Open the HP Printer Assistant.
●
Windows 10: From the Start menu, click All Apps, click HP, and then select the printer name.
●
Windows 8.1: Click the down arrow in lower left corner of the Start screen, and then select the
printer name.
124 Chapter 9 Solve problems ENWW