User Manual

Solve fax problems
Introduction
Use the fax troubleshooting information to help resolve issues.
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Fax troubleshooting checklist
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Solve general fax problems
Fax troubleshooting checklist
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Several possible xes are available. After each recommended action, retry faxing to see if the problem is
resolved.
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For best results during fax problem solving, make sure the line from the printer is connected directly to the
wall phone port. Disconnect all other devices that are connected to the printer.
1. Verify that the telephone cord is connected to the correct port on the back of the printer.
2. Check the phone line by using the fax test:
a. On the printer control panel, press the Setup button.
b. Select Service, and then select Run Fax Test. The printer prints a fax test report.
The report contains the following possible results:
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Pass: The report contains all of the current fax settings for review.
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Fail: The report indicates the nature of the error and contains suggestions for how to resolve the
issue.
3. Verify that the printer rmware is current:
a. Print a conguration page from the control panel Reports menu to obtain the current rmware date
code.
b. Go to www.hp.com/support, select your country/region language, click Get software and drivers link,
type the printer name in the search eld, press the ENTER button, and then select the printer from the
list of search results.
c. Select the operating system.
d. Under the Firmware section, locate the Firmware Update Utility.
NOTE: Make sure to use the rmware update utility that is specic to the printer model.
e. Click Download, click Run, and then click Run again.
f. When the utility launches, select the printer from the drop-down list, and then click Send Firmware.
NOTE: To print a conguration page to verify the installed rmware version before or after the
update process, click Print Cong.
g. Follow the on-screen instructions to complete the installation, and then click the Exit button to close
the utility.
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