Color LaserJet Pro MFP M278-M281 User Guide www.hp.
Color LaserJet Pro MFP M278-M281 User Guide
Copyright and License Trademark Credits © Copyright 2019 HP Development Company, L.P. Adobe®, Adobe Photoshop®, Acrobat®, and PostScript® are trademarks of Adobe Systems Incorporated. Reproduction, adaptation, or translation without prior written permission is prohibited, except as allowed under the copyright laws. The information contained herein is subject to change without notice.
Table of contents 1 Printer overview ........................................................................................................................................................................................ 1 Printer views .............................................................................................................................................................................. 2 Printer front view .............................................................................
3 Supplies, accessories, and parts .......................................................................................................................................................... 25 Order supplies, accessories, and parts ............................................................................................................................... 26 Ordering ............................................................................................................................................
5 Copy .......................................................................................................................................................................................................... 47 Make a copy ............................................................................................................................................................................ 48 Copy on both sides (duplex) ...................................................................................
Printer control panel ..................................................................................................................... 73 HP Embedded Web Server (EWS) and HP Device Toolbox (Windows) ................................. 73 Step 4: Run a fax test ........................................................................................................................................ 74 Send a fax .................................................................................................
Order supplies .................................................................................................................................................... 98 Printer does not pick up paper or misfeeds ....................................................................................................................... 99 Introduction ........................................................................................................................................................
Introduction ...................................................................................................................................................... 132 Check the scanner glass for dirt and smudges .......................................................................................... 132 Eliminate lines or streaks when using the document feeder .................................................................. 133 Check the paper settings ..................................................
Introduction ...................................................................................................................................................... 147 Fax troubleshooting checklist ....................................................................................................................... 147 Solve general fax problems ........................................................................................................................... 148 Faxes are sending slowly ..........
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1 Printer overview ● Printer views ● Printer specifications ● Printer hardware setup and software installation For more information: The following information is correct at the time of publication. For current information, see www.hp.com/ support/ljM278MFP.
Printer views ● Printer front view ● Printer back view ● Control-panel view Printer front view 1 11 2 3 4 5 6 7 8 9 2 10 1 Document feeder 2 Control panel with color touchscreen display 3 Walk-up USB port for printing and scanning without a computer 4 Output bin 5 Output bin extension 6 Front door (access to the toner cartridges) 7 Model name 8 Single-sheet priority feed slot (Tray 1) 9 Main input tray (Tray 2) 10 Power button 11 Scanner Chapter 1 Printer overview ENWW
Printer back view 1 2 8 3 4 5 6 7 ENWW 1 Rear door (access for clearing jams) 2 Serial number and product number label 3 Power connection 4 USB interface port 5 Ethernet port 6 Fax “line in” port for attaching the fax phone line to the printer (fax models only) 7 Telephone “line out” port for attaching an extension phone, answering machine, or other device (fax models only) 8 Duplexer (duplex models only) Printer views 3
Control-panel view 1 2 3 4 5 1 Back 2 Home 3 Help 4 Color touchscreen Provides access to menus, help animations, and printer information. 5 Home page screen indicator The display indicates which Home screen the control panel is currently displaying.
Home screen layout The Home screen provides access to the printer features and indicates the current status of the printer. Return to the Home screen at any time by touching the Home button on the printer control panel. NOTE: The features that appear on the Home screen can vary, depending on the printer configuration. 1 2 4 3 5 6 7 8 10 9 1 Reset button Touch this button to reset any temporary job settings to the default printer settings.
How to use the touchscreen control panel Use the following actions to use the printer touchscreen control panel. 6 Action Description Example Touch Touch an item on the screen to select that item or open that menu. Also, when scrolling through menus, briefly touch the screen to stop the scrolling. Touch the Setup menu. Swipe Touch the screen and then move the finger horizontally to move the screen sideways. Swipe the Home screen to access the Setup button.
Printer specifications IMPORTANT: The following specifications are correct at the time of publication, but they are subject to change. For current information, see www.hp.com/support/ljM278MFP. ● Technical specifications ● Supported operating systems ● Mobile printing solutions ● Printer dimensions ● Power consumption, electrical specifications, and acoustic emissions ● Operating environmental range Technical specifications See www.hp.com/support/ljM278MFP for current information.
Table 1-1 Supported operating systems and print drivers (continued) Operating system Print driver installed (from the software on the web) Notes Windows Vista®, 32-bit The “HP PCL.6” printer-specific print driver is installed for this operating system as part of the software installation. Microsoft retired mainstream support for Windows Vista in April 2012. HP will continue to provide best effort support for the discontinued Vista operating system. Some features of the print driver are not supported.
NOTE: For HP UPD driver support for this printer, go to www.hp.com/go/upd. Under Additional information, click the links. Table 1-2 Minimum system requirements Windows OS X ● CD-ROM drive, DVD drive, or an Internet connection ● Internet connection ● Dedicated USB 1.1 or 2.
Printer dimensions Figure 1-1 Dimensions for the nw models 3 3 1 1 2 2 Printer fully closed Printer fully open 1. Height 334.1 mm (13.2 in) 590 mm (23.2 in) 2. Depth 388.6 mm (15.3 in) 855 mm (33.7 in) 3. Width 420 mm (16.5 in) 453 mm (17.8 in) Weight (with cartridges) 18 kg (39.
Printer fully closed Printer fully open 1. Height 334.1 mm (13.2 in) 590 mm (23.2 in) 2. Depth 421.7 mm (16.6 in) 1008 mm (39.7 in) 3. Width 420 mm (16.5 in) 453 mm (17.8 in) Weight (with cartridges) 18.7 kg (41.2 lb) Power consumption, electrical specifications, and acoustic emissions See www.hp.com/support/ljM278MFP for current information. CAUTION: Power requirements are based on the country/region where the printer is sold. Do not convert operating voltages.
Printer hardware setup and software installation For basic setup instructions, see the Setup Poster and Getting Started Guide that came with the printer. For additional instructions, go to HP support on the Web. Go to www.hp.com/support/ljM278MFP for HP's all-inclusive help for the printer.
2 Paper trays ● Introduction ● Load paper to the single-sheet slot (Tray 1) ● Load paper to Tray 2 ● Load and print envelopes ● Load and print labels For more information: The following information is correct at the time of publication. For current information, see www.hp.com/ support/ljM278MFP.
Introduction CAUTION: Do not extend more than one paper tray at a time. Do not use paper tray as a step. Keep hands out of paper trays when closing. All trays must be closed when moving the printer. Load paper to the single-sheet slot (Tray 1) Introduction The following information describes how to load paper in Tray 1. This tray holds 1 sheet of paper, use it to print single-page documents, documents that require multiple paper types, or envelopes.
3. Insert the single sheet into the slot and hold it. The printer will pull the sheet partially into the paper path. For information about how to orient the paper, see Tray 1 paper orientation on page 16. NOTE: Depending on the size of the paper, you might need to support the sheet with two hands until the sheet advances into the printer. 4. At the computer, begin the printing process from the software application.
Tray 1 paper orientation When using paper that requires a specific orientation, load it according to the information in the following table. Paper type Image orientation Ouput Paper size How to load paper Letterhead or Preprinted Portrait 1-sided printing Letter, Legal, Executive, Oficio (8.5 x 13), A4, A5, A6, B5 (JIS), B5 (ISO), Postcard #10, Japanese Postcard (Postcard (JIS)), Double Japan Postcard Rotated (Double Postcard (JIS)) Face-up Letter, Legal, Executive, Oficio (8.
Load paper to Tray 2 Introduction The following information describes how to load paper in Tray 2. This tray holds up to 250 sheets of 75 g/m2 (20 lb) paper. NOTE: 1. To avoid paper jams: ● Never add or remove paper from the tray during printing. ● Before loading the tray, remove all of the paper from the input tray and straighten the stack. ● When loading the tray, do not fan the paper. ● Use paper that is not wrinkled, folded, or damaged. Open the tray.
3. Load the paper into the tray. For information about how to orient the paper, see Tray 2 paper orientation on page 19. 4. Adjust the guides so that they lightly touch the paper stack, but do not bend it. NOTE: Do not adjust the paper guides tightly against the paper stack. NOTE: To prevent jams, adjust the paper guides to the correct size and do not overfill the tray. 5. 18 Close the tray.
Tray 2 paper orientation When using paper that requires a specific orientation, load it according to the information in the following table. Paper type Image orientation Output Paper size How to load paper Letterhead or preprinted Portrait 1-sided printing Letter, Legal, Executive, Oficio (8.
Paper type Image orientation Output Paper size How to load paper 2-sided printing A5 Face-down Top edge toward the back of the tray Prepunched Portrait Landscape 20 Chapter 2 Paper trays 1-sided printing or 2sided printing Letter, Legal, Executive, Oficio (8.
Load and print envelopes Introduction The following information describes how to print and load envelopes. Tray 1 holds 1 envelope. Tray 2 holds up to 5 envelopes. To print envelopes using the manual feed option, follow these steps to select the correct settings in the print driver, and then load the envelopes into the tray after sending the print job to the printer. Print envelopes 1. From the software program, select the Print option. 2.
Envelope orientation Table 2-1 Envelope orientation Tray Envelope size How to load envelopes Tray 1 Envelope #10, Envelope Monarch, Envelope B5, Envelope C5, Envelope DL Face up Envelope #10, Envelope Monarch, Envelope B5, Envelope C5, Envelope DL Face up Tray 2 22 Chapter 2 Paper trays Short, postage end leading into the printer Short, postage end leading into the printer ENWW
Load and print labels Introduction The following information describes how to print and load labels. Tray 1 holds 1 sheet of labels. Tray 2 holds up to 50 sheets of labels. To print labels using the manual feed option, follow these steps to select the correct settings in the print driver, and then load the labels into the tray after sending the print job to the printer. When using manual feed, the printer waits to print the job until it detects that the tray has been opened. Manually feed labels 1.
Label orientation Tray How to load labels Tray 1 Face-up Top edge leading into the printer Tray 2 Face-up Top edge leading into the printer 24 Chapter 2 Paper trays ENWW
3 Supplies, accessories, and parts ● Order supplies, accessories, and parts ● Replace the toner cartridges For more information: The following information is correct at the time of publication. For current information, see www.hp.com/ support/ljM278MFP.
Order supplies, accessories, and parts Ordering Order supplies and paper www.hp.com/go/suresupply Order genuine HP parts or accessories www.hp.com/buy/parts Order through service or support providers Contact an HP-authorized service or support provider. Order using the HP Embedded Web Server (EWS) To access, in a supported Web browser on the computer, enter the printer IP address or host name in the address/URL field.
Item Description Cartridge number Part number HP 203X High Yield Yellow Original LaserJet Toner Cartridge High-capacity replacement yellow toner cartridge 203X CF542X HP 203A Magenta Original LaserJet Toner Cartridge Standard-capacity replacement magenta toner cartridge 203A CF543A HP 203X High Yield Magenta Original LaserJet Toner Cartridge High-capacity replacement magenta toner cartridge 203X CF543X Customer self-repair parts Customer Self-Repair (CSR) parts are available for many HP Lase
Replace the toner cartridges Introduction This printer indicates when the toner cartridge level is low. The actual toner cartridge life remaining can vary. Consider having a replacement cartridge available to install when print quality is no longer acceptable. To purchase cartridges or check cartridge compatibility for the printer, go to HP SureSupply at www.hp.com/go/ suresupply. Scroll to the bottom of the page and verify that the country/region is correct.
Item Description Cartridge number Part number HP 203A Magenta Original LaserJet Toner Cartridge Standard-capacity replacement magenta toner cartridge 203A CF543A HP 203X High Yield Magenta Original LaserJet Toner Cartridge High-capacity replacement magenta toner cartridge 203X CF543X NOTE: High-yield toner cartridges contain more toner than standard cartridges for increased page yield. For more information, go to www.hp.com/go/learnaboutsupplies.
Remove and replace the toner cartridges 30 1. Open the front door. 2. Grasp the blue handle on the toner cartridge drawer, and then pull out the drawer. 3. Grasp the handle on the toner cartridge, and then pull the toner cartridge straight up to remove it.
4. Remove the new toner cartridge package from the box, and then pull the release tab on the packaging. 5. Remove the toner cartridge from the opened packaging shell. Save all packaging for recycling the used toner cartridge. NOTE: Avoid touching the green imaging drum. Fingerprints on the imaging drum can cause print defects. 6. Holding the toner on both ends, gently rock the toner cartridge end to end to distribute the toner evenly inside the cartridge.
7. Install the new toner cartridge. Make sure that the color chip on the cartridge matches the color chip on the drawer. NOTE: Avoid touching the green imaging drum. Fingerprints on the imaging drum can cause print defects. 32 8. Close the toner cartridge drawer. 9. Close the front door.
4 Print ● Print tasks (Windows) ● Print tasks (OS X) ● Mobile printing ● Use walk-up USB printing For more information: The following information is correct at the time of publication. For current information, see www.hp.com/ support/ljM278MFP.
Print tasks (Windows) How to print (Windows) The following procedure describes the basic printing process for Windows. 1. From the software program, select the Print option. 2. Select the printer from the list of printers. To change settings, click the Properties or Preferences button to open the print driver. NOTE: The name of the button varies for different software programs. NOTE: In Windows 10, 8.
3. Click the Finishing tab. 4. Select Print on both sides. Click OK to close the Document Properties dialog. 5. In the Print dialog, click Print to print the job. Manually print on both sides (Windows) Use this procedure for printers that do not have an automatic duplexer installed or to print on paper that the duplexer does not support. 1. From the software program, select the Print option. 2.
3. Click the Finishing tab. 4. Select the number of pages per sheet from the Pages per sheet drop-down. 5. Select the correct Print page borders, Page order, and Orientation options. Click OK to close the Document Properties dialog. 6. In the Print dialog, click Print to print the job. Select the paper type (Windows) 1. From the software program, select the Print option. 2.
Print tasks (OS X) How to print (OS X) The following procedure describes the basic printing process for OS X. 1. Click the File menu, and then click the Print option. 2. Select the printer. 3. Click Show Details or Copies & Pages, and then select other menus to adjust the print settings. NOTE: 4. The name of the item varies for different software programs. Click the Print button. Automatically print on both sides (OS X) NOTE: This information applies to printers that include an automatic duplexer.
Print multiple pages per sheet (OS X) 1. Click the File menu, and then click the Print option. 2. Select the printer. 3. Click Show Details or Copies & Pages, and then click the Layout menu. NOTE: The name of the item varies for different software programs. 4. From the Pages per Sheet drop-down list, select the number of pages that you want to print on each sheet. 5. In the Layout Direction area, select the order and placement of the pages on the sheet. 6.
Mobile printing Introduction HP offers multiple mobile and ePrint solutions to enable easy printing to an HP printer from a laptop, tablet, smartphone, or other mobile device. To see the full list and to determine the best choice, go to www.hp.com/go/ LaserJetMobilePrinting. NOTE: Update the printer firmware to ensure all mobile printing and ePrint capabilities are supported.
6. If prompted, enter the Wi-Fi Direct password. NOTE: For Android devices that support Wi-Fi Direct, if the connection method is set to Automatic, the connection will occur automatically, without a password prompt. If the connection method is set to Manual, you will need to either press the OK button, or provide a personal identification number (PIN) — displayed on the printer control panel — as a password on the mobile device.
Step one: Open the HP Embedded Web Server 1. From the Home screen on the printer control panel, touch the Connection Information and then touch the Network Connected address or host name. 2. button or the Network Wi-Fi ON button, button to display the IP Open a web browser, and in the address line, type the IP address or host name exactly as it displays on the printer control panel. Press the Enter key on the computer keyboard. The EWS opens.
HP ePrint software The HP ePrint software makes it easy to print from a Windows or Mac desktop or laptop computer to any HP ePrint-capable printer. This software makes it easy to find HP ePrint-enabled printers that are registered to your HP Connected account. The target HP printer can be located in the office or at locations across the globe. ● Windows: After installing the software, open the Print option from within your application, and then select HP ePrint from the installed printers list.
Android embedded printing HP's built-in print solution for Android and Kindle enables mobile devices to automatically find and print to HP printers that are either on a network or within wireless range for Wi-Fi Direct printing. The print solution is built into the many versions of the operating system. NOTE: If printing is not available on your device, go to the Google Play > Android apps and install the HP Print Service Plugin.
Use walk-up USB printing Introduction This printer features walk-up USB printing, for quickly printing files without sending them from a computer. The printer accepts standard USB flash drives in the USB port. It supports the following types of files: ● .pdf ● .jpg ● .prn and .PRN ● .cht and .CHT ● .pxl ● .pcl and .PCL ● .ps and .PS ● .doc and .docx ● .ppt and .pptx Step one: Access USB files on the printer 1. Insert the USB flash drive into the walk-up USB port on the printer. 2.
● Collation ● Output Color (color models only) 4. Select Print to print the document. 5. Retrieve the printed job from the output bin, and remove the USB flash drive. Option two: Print photos ENWW 1. To print photos, select View and Print Photos. 2. Select the preview image of each photo to be printed, and then select Done. 3.
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5 Copy ● Make a copy ● Copy on both sides (duplex) For more information: The following information is correct at the time of publication. For current information, see www.hp.com/ support/ljM278MFP.
Make a copy 48 1. Load the document on the scanner glass according to the indicators on the product. 2. From the Home screen on the product control panel, touch the Copy 3. To optimize copy quality for different types of documents, touch the Settings button, and then scroll to and touch the Optimize button. Swipe the control panel screen to scroll through the options, and then touch an option to select it. The following copy-quality settings are available: button.
Copy on both sides (duplex) ● Copy on both sides automatically ● Copy on both sides manually Copy on both sides automatically 1. Load the original documents into the document feeder with the first page facing up, and with the top of the page leading. 2. Adjust the paper guides to fit the size of the document. 3. From the Home screen on the product control panel, touch the Copy 4. Touch the Settings button. 5. Scroll to and touch the Two-Sided button. 6.
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6 Scan ● Scan by using the HP Scan software (Windows) ● Scan by using the HP Easy Scan Software (OS X) ● Set up the Scan to E-mail feature ● Set up the Scan to Network Folder feature ● Scan to a USB flash drive ● Scan to email ● Scan to a network folder ● Additional scan tasks For more information: The following information is correct at the time of publication. For current information, see www.hp.com/ support/ljM278MFP.
Scan by using the HP Scan software (Windows) Use the HP Scan software to initiate scanning from software on your computer. You can save the scanned image as a file or send it to another software application. 1. 52 Open the HP Printer Assistant. ● Windows 10: From the Start menu, click All Apps, click HP, and then select the printer name. ● Windows 8.1: Click the down arrow in lower left corner of the Start screen, and then select the printer name.
Scan by using the HP Easy Scan Software (OS X) Use the HP Easy Scan software to initiate scanning from software on your computer. ENWW 1. Load the document in the document feeder or on the scanner glass according to the indicators on the printer. 2. From the computer, open HP Easy Scan, which is located in the Applications folder. 3. Follow the on-screen instructions to scan the document. 4. When you have scanned all the pages, click File and then Save to save them to a file.
Set up the Scan to E-mail feature ● Introduction ● Before you begin ● Method one: Use the Scan to Email Wizard (Windows) ● Method two: Set up the Scan to Email feature via the HP Embedded Web Server Introduction The printer has a feature that enables it to scan a document and send it to one or more email addresses. To use this scan feature, the printer must be connected to a network; however, the feature is not available until it has been configured.
2. ● Windows 8: Right-click an empty area on the Start screen, click All Apps on the app bar, and then select the printer name. ● Windows 7: From the computer desktop, click Start, select All Programs, click HP, click the folder for the printer, and then select the printer name. In the HP Printer Assistant, select Scan, and then select Scan to E-mail Wizard.
13. When the Congratulations message displays, click Finish to complete the configuration. 14. The Outgoing Email Profiles dialog now shows the newly added sender email profile. Click Close to exit the wizard.
a. In the SMTP Server field, enter the address of the SMTP server. b. In the SMTP Port field, enter the SMTP port number. NOTE: In most cases, the default port number does not need to be changed. NOTE: If you are using a hosted SMTP service such as Gmail, verify the SMTP address, port number, and SSL settings from the service provider’s website or other sources. Typically, for Gmail, the SMTP address is smtp.gmail.com, port number 465, and the SSL should be enabled.
Step three: Add contacts to the E-mail Address Book ▲ In the left navigation pane, click E-mail Address Book to add email addresses to the address book accessible from the printer. To enter an individual email address complete the following task: a. In the Contact Name field, enter the name of the new email contact. b. In the Contact E-mail Address, enter the email address of the new email contact. c. Click Add/Edit. To create an email group, complete the following task: a. Click New Group. b.
Set up the Scan to Network Folder feature ● Introduction ● Before you begin ● Method one: Use the Scan to Network Folder Wizard (Windows) ● Method two: Set up the Scan to Network Folder feature via the HP Embedded Web Server Introduction The printer has a feature that enables it to scan a document and save it to a network folder. To use this scan feature, the printer must be connected to a network; however, the feature is not available until it has been configured.
3. In the Network Folder Profiles dialog, click the New button. The Scan to Network Folder Setup dialog opens. 4. On the 1. Start page, enter the folder name in the Display Name field. This is the name that will display on the printer control panel. 5. Complete the Destination Folder field in one of the following ways: a. Enter the file path manually. b. Click the Browse button and navigate to the folder location. c. Complete the following task to create a shared folder: i. Click Share Path. ii.
a. From the Document Type drop-down, select the default file format for scanned files. b. From the Color Preference drop-down, select Black & White or Color. c. From the Paper Size drop-down, select the default paper size for scanned files. d. From the Quality Settings drop-down, select the default resolution for scanned files. NOTE: Higher resolution images have more dots per inch (dpi), so they show more detail.
8. a. In the Display Name field, enter the name to display for the folder. b. In the Network Path field, enter the network path to the folder. c. In the Username field, enter the user name needed to access the folder on the network. d. In the Password field, enter the password needed to access the folder on the network.
Scan to a USB flash drive 1. Load the document on the scanner glass or into the document feeder according to the indicators on the printer. 2. Insert a USB flash drive into the walk-up USB port. 3. The USB Flash Drive menu opens with the following options: ● Print Documents ● View and Print Photos ● Scan to USB Drive 4. Select Scan to USB Drive. 5. When the summary screen opens, the following settings can be adjusted: 6.
Scan to email Use the printer control panel to scan a file directly to an email address. The scanned file is sent to the address as an email message attachment. NOTE: In order to use this feature, the printer must be connected to a network and the Scan to Email feature must be configured by using the Scan to Email Setup Wizard (Windows) or the HP Embedded Web Server. 1. Load the document on the scanner glass according to the indicators on the printer. 2.
Scan to a network folder Use the printer control panel to scan a document and save it to a folder on the network. NOTE: In order to use this feature, the printer must be connected to a network and the Scan to Network Folder feature must be configured by using the Scan to Network Folder Setup Wizard (Windows) or the HP Embedded Web Server. 1. Load the document on the scanner glass according to the indicators on the printer. 2. From the Home screen on the printer control panel, touch the Scan 3.
Additional scan tasks Go to www.hp.com/support/ljM278MFP.
7 Fax ● Set up to send and receive faxes ● Send a fax For more information: The following information is correct at the time of publication. For current information, see www.hp.com/ support/ljM278MFP.
Set up to send and receive faxes ● Before starting ● Step 1: Identify the phone connection type ● Step 2: Set up the fax ● Step 3: Configure the fax time, date, and header ● Step 4: Run a fax test Before starting Make sure that the printer was fully set up before connecting the fax service. NOTE: Use the telephone cable and any adapters that shipped with the printer to connect the printer to the telephone jack.
● PBX or ISDN phone system: A private branch exchange (PBX) phone system or an integrated services digital network (ISDN) system ● VoIP phone system: Voice over Internet protocol (VoIP) through an Internet provider Step 2: Set up the fax Click the link below that best describes the environment in which the printer will be sending and receiving faxes, and follow the setup instructions.
3. c. Select the Fax Setup menu. d. Select the Basic Setup menu. e. Select the Answer Mode setting. f. Select the Automatic option. Continue to Step 3: Configure the fax time, date, and header on page 72. Shared voice/fax line Follow these steps to set up the printer on a shared voice/fax line. 1. Disconnect any devices that are connected to the telephone jack. 2. Connect the telephone cable to the fax port on the printer and to the telephone jack on the wall.
6. c. Select the Advanced Setup menu. d. Select the Detect Dial Tone setting, and then select On. Continue to Step 3: Configure the fax time, date, and header on page 72. Shared voice/fax line with an answering machine Follow these steps to set up the printer on a shared voice/fax line with an answering machine. 1. Disconnect any devices that are connected to the telephone jack. 2. Connect the telephone cable to the fax port on the printer and to the telephone jack on the wall.
5. 6. 7. Configure the rings to answer setting on the printer. a. Turn the printer on. b. From the control panel, open the Setup menu. c. Select the Fax Setup menu. d. Select the Basic Setup menu. e. Select the Rings to Answer option. f. Use the numeric keypad on the printer control panel to set the number of rings, and then select OK. Set the printer to answer fax calls automatically. a. From the control panel, open the Setup menu. b. Select the Fax Setup menu. c.
● Windows 10: From the Start menu, click All Apps, click HP, and then select the printer name. ● Windows 8.1: Click the down arrow in lower left corner of the Start screen, and then select the printer name. ● Windows 8: Right-click an empty area on the Start screen, click All Apps on the app bar, and then select the printer name.
b. ● Windows 10: From the Start menu, click All Apps, click HP, and then select the printer name. ● Windows 8.1: Click the down arrow in lower left corner of the Start screen, and then select the printer name. ● Windows 8: Right-click an empty area on the Start screen, click All Apps on the app bar, and then select the printer name.
Send a fax ● Fax from the flatbed scanner ● Fax from the document feeder ● Use speed dials and group-dial entries ● Send a fax from the software ● Send a fax from a third-party software program, such as Microsoft Word Fax from the flatbed scanner 1. Place the document face-down on the scanner glass. 2. From the Home screen on the printer control panel, touch the Fax icon. 3. Use the keypad to enter the fax number. 4. Touch the Start Fax button. 5.
Fax from the document feeder 1. Insert the originals into the document feeder faceup. CAUTION: To prevent damage to the printer, do not use an original that contains correction tape, correction fluid, paper clips, or staples. Also, do not load photographs, small originals, or fragile originals into the document feeder. 2. 123 Adjust the paper guides until they are snug against the paper. 123 3. From the Home screen on the printer control panel, touch the Fax icon. 4.
2. From the Home screen on the printer control panel, touch the Fax icon. 3. On the keypad, touch the fax phone book icon. 4. Touch the name of the individual or group entry that you want to use. 5. Touch the Start Fax button. Send a fax from the software The procedure to send a fax varies according to your specifications. The most typical steps follow. 1. Open the HP Printer Assistant. ● Windows 8.1: Click the down arrow in lower left corner of the Start screen, and then select the printer name.
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8 Manage the printer ● Use HP Web Services applications (touchscreen models only) ● Change the printer connection type (Windows) ● Advanced configuration with HP Embedded Web Server (EWS) and HP Device Toolbox (Windows) ● Configure IP network settings ● Printer security features ● Energy-conservation settings ● HP Web Jetadmin ● Update the firmware For more information: The following information is correct at the time of publication. For current information, see www.hp.
Use HP Web Services applications (touchscreen models only) HP Web Services applications provide useful content that can be automatically downloaded from the Internet to the printer. Choose from a variety of applications including news, calendars, forms, and cloud-based document storage. To activate these applications and schedule the downloads, go to the HP Connected website at www.hpconnected.
Change the printer connection type (Windows) If you are already using the printer and you wish to change the way it is connected, use Device Setup & Software to change the connection. For example, connect the new printer to the computer using a USB or network connection, or change the connection from a USB to a wireless connection. To open Device Setup & Software, complete the following procedure: 1. 2. ENWW Open the HP Printer Assistant.
Advanced configuration with HP Embedded Web Server (EWS) and HP Device Toolbox (Windows) Use the HP Embedded Web Server to manage printing functions from your computer instead of the printer control panel.
2. Open a web browser, and in the address line, type the IP address or host name exactly as it displays on the printer control panel. Press the Enter key on the computer keyboard. The EWS opens. NOTE: If the web browser displays a message indicating that accessing the website might not be safe, select the option to continue to the website. Accessing this website will not harm the computer. Tab or section Description Home tab ● Provides printer, status, and configuration information.
Tab or section Description Print tab ● Provides the ability to change default print settings from your computer. Printing: Change the default printer print settings, such as number of copies and paper orientation. These are the same options that are available on the control panel. ● PCL5: View and change the PCL5 settings. ● PostScript: Turn off or on the Print PS Errors feature. Fax tab ● Receive Options: Configure how the printer handles incoming faxes.
Configure IP network settings ● Introduction ● Printer sharing disclaimer ● View or change network settings ● Rename the printer on a network ● Manually configure IPv4 TCP/IP parameters from the control panel Introduction Use the following sections to configure the printer network settings. Printer sharing disclaimer HP does not support peer-to-peer networking, as the feature is a function of Microsoft operating systems and not of the HP printer drivers. Go to Microsoft at www.microsoft.com.
b. Open a web browser, and in the address line, type the IP address or host name exactly as it displays on the printer control panel. Press the Enter key on the computer keyboard. The EWS opens. NOTE: If the web browser displays a message indicating that accessing the website might not be safe, select the option to continue to the website. Accessing this website will not harm the computer. 2. Open the System tab. 3.
Printer security features Introduction The printer includes several security features to restrict who has access to configuration settings, to secure data, and to prevent access to valuable hardware components. ● Assign or change the system password using the Embedded Web Server Assign or change the system password using the Embedded Web Server Assign an administrator password for access to the printer and the HP Embedded Web Server so that unauthorized users cannot change the printer settings. 1.
Energy-conservation settings ● Introduction ● Print with EconoMode ● Set the Sleep/Auto Off After Inactivity setting ● Set the Shut Down After Inactivity delay and configure the printer to use 1 watt or less of power ● Set the Delay Shut Down setting Introduction The printer includes several economy features to conserve energy and supplies. Print with EconoMode This printer has an EconoMode option for printing drafts of documents. Using EconoMode can use less toner.
NOTE: After the printer shuts down, the power consumption is 1 watt or less. Complete the following procedure to change the Shut Down After Delay setting: 1. From the Home screen on the printer control panel, swipe until the Setup menu displays. Touch the Setup icon to open the menu. 2. Open the following menus: 3. ● System Setup ● Energy Settings ● Shut Down After Select the time for the Shut Down After delay. NOTE: The default value is 4 hours.
HP Web Jetadmin HP Web Jetadmin is an award-winning, industry-leading tool for efficiently managing a wide variety of networked HP products, including printers, multifunction printers, and digital senders. This single solution allows you to remotely install, monitor, maintain, troubleshoot, and secure your printing and imaging environment — ultimately increasing business productivity by helping you save time, control costs, and protect your investment.
Update the firmware HP offers periodic printer updates, new Web Services apps, and new features to existing Web Services apps. Follow these steps to update the printer firmware for a single printer. When you update the firmware, Web Service apps will update automatically. There are two supported methods to perform a firmware update on this printer. Use only one of the following methods to update the printer firmware.
5. When the utility launches, select the printer from the drop-down list, and then click Send Firmware. NOTE: To print a configuration page to verify the installed firmware version before or after the update process, click Print Config. 6. 92 Follow the on-screen instructions to complete the installation, and then click the Exit button to close the utility.
9 Solve problems ● Customer support ● Control panel help system ● Restore the factory-set defaults ● A “Cartridge is low” or “Cartridge is very low” message displays on the printer control panel ● Printer does not pick up paper or misfeeds ● Clear paper jams ● Improve print quality ● Resolving print quality problems ● Improve copy and scan image quality ● Improve fax image quality ● Solve wired network problems ● Solve wireless network problems ● Solve fax problems For more infor
Customer support Get telephone support for your country/region Have the printer name, serial number, date of purchase, and problem description ready 94 Country/region phone numbers are on the flyer that was in the box with the printer or at support.hp.com. Get 24-hour Internet support, and download software utilities and drivers www.hp.com/support/ljM278MFP Order additional HP service or maintenance agreements www.hp.com/go/carepack Register the printer www.register.hp.
Control panel help system The printer has a built-in Help system that explains how to use each screen. To open the Help system, touch the Help button in the upper-right corner of the screen. For some screens, the Help opens to a global menu where you can search for specific topics. You can browse through the menu structure by touching the buttons in the menu. Some Help screens include animations that guide you through procedures, such as clearing jams.
Restore the factory-set defaults Restoring the factory-set defaults returns all of the printer and network settings to the factory defaults. It will not reset the page count, or tray size. To restore the printer to the factory-default settings, follow these steps. CAUTION: Restoring the factory-set defaults returns all of the settings to the factory defaults, and it also deletes any pages that are stored in the memory. 1.
A “Cartridge is low” or “Cartridge is very low” message displays on the printer control panel Cartridge is low: The printer indicates when a toner cartridge level is low. Actual toner cartridge life remaining may vary. Consider having a replacement available to install when print quality is no longer acceptable. The toner cartridge does not need to be replaced now. Continue printing with the current cartridge until redistributing the toner no longer yields acceptable print quality.
● Select the Continue option to set the printer to alert you that the toner cartridge is very low, but to continue printing. ● Select the Stop option to set the printer to stop printing until you replace the toner cartridge. ● Select the Prompt option to set the printer to stop printing and prompt you to replace the toner cartridge. You can acknowledge the prompt and continue printing.
Printer does not pick up paper or misfeeds Introduction The following solutions can help solve problems if the printer is not picking up paper from the tray or is picking up multiple sheets of paper at one time. Either of these situations can result in paper jams.
● Make sure that the top document-feeder cover is closed. ● The pages might not be placed correctly. Straighten the pages and adjust the paper guides to center the stack. ● The paper guides must be touching the sides of the paper stack to work correctly. Make sure that the paper stack is straight and the guides are against the paper stack. ● The document feeder input tray or output bin might contain more than the maximum number of pages.
Clear paper jams Introduction The following information includes instructions for clearing paper jams from the product.
Experiencing frequent or recurring paper jams? Follow these steps to solve problems with frequent paper jams. If the first step does not resolve the problem continue with the next step until you have resolved the problem. 1. If paper has jammed in the product, clear the jam and then print a configuration page to test the product. 2. Check that the tray is configured for the correct paper size and type on the product control panel. Adjust paper settings if necessary. a.
Clear paper jams in the document feeder Use the following procedure to check for paper in all possible jam locations related to document feeder. When a jam occurs, the control panel might display a message and an animation that assists in clearing the jam. 1. Open the document-feeder cover. 2. Remove any jammed paper. 3. Close the document feeder cover.
4. Lift the document feeder input tray to provide better access to the document feeder output bin, and then remove any jammed paper from the output area. 5. Open the scanner lid. If paper is jammed behind the white plastic backing, gently pull it out. 6. Lower the scanner lid. NOTE: To avoid jams, make sure the guides in the document-feeder input tray are adjusted tightly against the document. Remove all staples and paper clips from original documents.
NOTE: Original documents that are printed on heavy, glossy paper can jam more frequently than originals that are printed on plain paper.
Clear paper jams in the single-sheet slot (Tray 1) Use the following procedure to clear jams in Tray 1. When a jam occurs, the control panel might display a message and an animation that assists in clearing the jam. 1. Pull Tray 2 completely out of the printer. 2. Push down on the single-sheet priority feed slot, and then pull out the feed slot tray. 3. Gently pull any jammed paper straight out of the single-sheet priority feed slot.
4. Push the single-sheet priority feed slot tray into the printer. 5. Reinsert and close Tray 2.
Clear paper jams in Tray 2 Use the following procedure to check for paper in all possible jam locations related to Tray 2. When a jam occurs, the control panel might display a message and an animation that assists in clearing the jam. 1. Pull the tray completely out of the printer. 2. Remove any jammed or damaged sheets of paper. 3.
4. Remove any jammed or damaged sheets of paper. 5. Push the single-sheet priority feed slot tray into the printer. 6. Reinsert and close Tray 2.
Clear paper jams in the rear door and the fuser area Use the following procedure to clear jams in the rear door and fuser area. When a jam occurs, the control panel might display a message and an animation that assists in clearing the jam. CAUTION: The fuser can be hot while the printer is in use. Wait for the fuser to cool before handling it. 1. Open the rear door.
2. Gently pull out any jammed paper from the rollers in the rear door area. CAUTION: The fuser can be hot while the printer is in use. Wait for the fuser to cool before handling it. 3. Close the rear door.
Clear paper jams in the duplexer (duplex models only) Use the following procedure to clear jams in the duplexer. When a jam occurs, the control panel might display a message and an animation that assists in clearing the jam. CAUTION: The fuser can be hot while the printer is in use. Wait for the fuser to cool before handling it. 1. At the rear of the printer, open the duplexer.
2. Remove any jammed or damaged sheets of paper. CAUTION: The fuser can be hot while the printer is in use. Wait for the fuser to cool before handling it. 3. Close the duplexer.
Clear paper jams in the output bin Use the following procedure to check for paper in all possible jam locations related to the output bin. When a jam occurs, the control panel might display a message and an animation that assists in clearing the jam. CAUTION: The fuser can be hot while the printer is in use. Wait for the fuser to cool before handling it. 1. Open the rear door. 2. If paper is visible in the output bin, grasp the leading edge and remove it.
3. Gently remove any jammed paper from the rollers in the rear door area. CAUTION: The fuser can be hot while the printer is in use. Wait for the fuser to cool before handling it. 4. Close the rear door.
Improve print quality ● Introduction ● Update the printer firmware ● Print from a different software program ● Check the paper-type setting for the print job ● Check toner-cartridge status ● Print a cleaning page ● Visually inspect the toner cartridge or cartridges ● Check paper and the printing environment ● Try a different print driver ● Check the EconoMode settings ● Adjust Print Density ● Calibrate the printer to align the colors ● Adjust color settings (Windows) ● Print and i
Update the printer firmware Try upgrading the printer firmware. For more information, see the Update the firmware section of this User Guide. Print from a different software program Try printing from a different software program. If the page prints correctly, the problem is with the software program from which you were printing.
Check toner-cartridge status Follow these steps to check the estimated life remaining in the toner cartridges and if applicable, the status of other replaceable maintenance parts. Step one: Print the supplies status page 1. From the Home screen on the printer control panel, select the Setup menu. 2. Select Reports. 3. Select Supplies Status. Step two: Check supplies status 1.
Visually inspect the toner cartridge or cartridges Follow these steps to inspect each toner cartridge. 1. Remove the toner cartridges from the printer, and verify that the sealing tape has been removed. 2. Check the memory chip for damage. 3. Examine the surface of the green imaging drum. CAUTION: Do not touch the imaging drum. Fingerprints on the imaging drum can cause print-quality problems. 4. If you see any scratches, fingerprints, or other damage on the imaging drum, replace the toner cartridge.
Step three: Set the individual tray alignment Follow these steps when text or images are not centered or aligned correctly on the printed page when printing from specific trays. 1. From the Home screen on the printer control panel, select the Setup menu. 2. Select the following menus: ● System Setup ● Print Quality ● Adjust Alignment ● Print Test Page 3. Select the tray to adjust, and then follow the instructions on the printed pages. 4. Print the test page again to verify the results.
Check the EconoMode settings HP does not recommend the full-time use of EconoMode. If EconoMode is used full-time, the toner supply might outlast the mechanical parts in the toner cartridge. If print quality begins to degrade and is no longer acceptable, consider replacing the toner cartridge. NOTE: This feature is available with the PCL 6 print driver for Windows. If you are not using that driver, you can enable the feature by using the HP Embedded Web Server.
Calibrate the printer to align the colors Calibration is a printer function that optimizes print quality. Follow these steps to resolve print-quality problems such as misaligned color, colored shadows, blurry graphics, or other print-quality issues. 1. From the Home screen on the printer control panel, select the Setup menu. 2. Select the following menus: ● System Setup ● Print Quality ● Color Calibration ● Calibrate Now 3. 2-line control panels only: Select OK to start the calibration process.
Figure 9-1 Print quality page ENWW Section Toner cartridge 1 Yellow 2 Cyan 3 Black 4 Magenta ● If dots or streaks appear in only one of the groups, replace the toner cartridge that correlates with that group. ● If dots appear in more than one group, print a cleaning page. If this does not solve the problem, determine if the dots are always the same color; for example, if magenta dots appear in all five color bands. If the dots are all the same color, replace that toner cartridge.
Resolving print quality problems ● Introduction ● Troubleshoot print quality problems Introduction The following information provides troubleshooting steps for solving image defect issues, including the following defects: ● Light print ● Gray background or dark print ● Blank pages ● Black pages ● Dark or light bands ● Dark or light streaks ● Missing toner ● Skewed images ● Colors that do not align ● Curled paper Troubleshoot print quality problems Table 9-1 Image defects table quick
Table 9-1 Image defects table quick reference (continued) Defect Defect Defect Table 9-5 Black page on page 128 Table 9-6 Banding defects on page 128 Table 9-7 Streak defects on page 129 Table 9-8 Fixing/fuser defects on page 130 Table 9-9 Image placement defects on page 130 Table 9-10 Color plane registrations defects (color models only) on page 131 Table 9-11 Output defects on page 131 Image defects, no matter the cause, can often be resolved using the same steps.
1. Reprint the document. Print quality defects can be intermittent in nature or can go away completely with continued printing. 2. Check the condition of the cartridge or cartridges. If a cartridge is in a Very Low state (it has passed the rated life), replace the cartridge. 3. Make sure that the driver and tray print mode settings match the media that is loaded in the tray. Try using a different ream of media or a different tray. Try using a different print mode. 4.
Table 9-3 Gray background or dark print Description Sample Gray background or dark print: Possible solutions 1. Make sure that the paper in the trays has not already been run through the printer. 2. Use a different paper type. 3. Reprint the document. 4. Mono models only: From the Home screen on the printer control panel, go to the Adjust Toner Density menu, and then adjust the toner density to a lower level. 5.
Table 9-5 Black page Description Sample Black page: Possible solutions 1. Visually inspect the cartridge to check for damage. 2. Make sure that the cartridge is installed correctly. 3. Replace the cartridge 4. If the problem persists, go to support.hp.com. The entire printed page is black. Table 9-6 Banding defects Description Repetitive wide-pitch banding and Impulse bands: Dark or light lines which repeat down the length of the page. They might be sharp or soft in nature.
Table 9-7 Streak defects Description Sample Possible solutions Light vertical streaks: 1. Reprint the document. Light streaks that usually span the length of the page. The defect displays only in areas of fill, not in text or sections with no printed content. 2. Remove the cartridge, and then shake it to redistribute the toner. 3. If the problem persists, go to support.hp.com.
Table 9-8 Fixing/fuser defects Description Sample Possible solutions Hot fuser offset (shadow): 1. Reprint the document. Slight shadows, or offsets, of the image repeated down the page. The repeated image might fade with each recurrence. 2. Check the paper type in the paper tray and adjust the printer settings to match. If necessary, select a lighter paper type. 3. If the problem persists, go to support.hp.com. Poor fusing: 1. Reprint the document. Toner rubs off along either edge of page.
Table 9-10 Color plane registrations defects (color models only) Description Sample Possible solutions Color plane registrations: 1. Reprint the document. One or more color of the planes is not aligned with the other color planes. The primary error will typically occur with yellow. 2. From the printer control panel, calibrate the printer. 3. If a cartridge has reached a Very Low state or the printed output is severely faded, replace the cartridge. 4.
Improve copy and scan image quality Introduction If the printer is having image quality problems, try the following solutions in the order presented to resolve the issue.
Eliminate lines or streaks when using the document feeder If lines or streaks appear on copied or scanned documents when using the document feeder, use the procedure below to clean debris from the document feeder glass. Debris can include dust, paper or toner dust, residue from sticky note adhesive, correction fluid or tape, ink, fingerprints, and more. 1. Open the scanner lid. 2.
Optimize for text or pictures 1. From the Home screen on the printer control panel, touch the Copy icon. 2. Touch the Settings button, and then scroll to and touch the Optimize button. 3. Touch the name of the setting you want to adjust. ● Auto Select: Use this setting when you are not concerned about the quality of the copy. This is the default setting. ● Mixed: Use this setting for documents that contain a mixture of text and graphics.
Intended use Recommended resolution Recommended color settings Email 150 ppi ● Black and White, if the image does not require smooth gradation ● Grayscale, if the image requires smooth gradation ● Color, if the image is in color Edit text 300 ppi ● Black and White Print (graphics or text) 600 ppi for complex graphics, or if you want to significantly enlarge the document ● Black and White for text and line art ● Grayscale for shaded or colored graphics and photos 150 ppi for photos ● C
Clean the pickup rollers and separation pad in the document feeder If the document feeder experiences paper-handling problems, such as jams or multiple-page feeds, clean the document-feeder rollers and separation pad. 1. Open the document-feeder access cover. 2. Use a moist, lint-free cloth to wipe both pickup rollers and the separation pad to remove dirt.
Improve fax image quality Introduction If the printer is having image quality problems, try the following solutions in the order presented to resolve the issue.
Check the send-fax resolution settings If the printer was unable to send a fax because the receiving fax machine did not answer or was busy, the printer attempts to redial based on the redial-on-busy, redial-on-no-answer, and redial-on-communication-error options. 1. From the Home screen on the printer control panel, swipe until the Setup menu displays. Touch the Setup icon to open the menu. 2. Touch the Fax Setup menu. 3. Touch the Advanced Setup menu. 4. Open the Fax Resolution menu.
Clean the pickup rollers and separation pad in the document feeder If the document feeder experiences paper-handling problems, such as jams or multiple-page feeds, clean the document-feeder rollers and separation pad. 1. Open the document-feeder access cover. 2. Use a moist, lint-free cloth to wipe both pickup rollers and the separation pad to remove dirt.
Send to a different fax machine Try sending the fax to a different fax machine. If the fax quality is better, the problem is related to the initial recipient's fax machine settings or supplies status. Check the sender's fax machine Ask the sender to try sending from a different fax machine. If the fax quality is better, the problem is with the sender's fax machine.
Solve wired network problems Introduction Certain types of problems can indicate there is a network communication problem. These problems include the following issues: ● The periodic loss of ability to communicate with the printer ● The printer cannot be found during driver installation ● A periodic failure to print NOTE: If you have been experiencing intermittent loss of network productivity, first update the printer firmware.
● For Windows, click Start, click Run, type cmd, and then press Enter. ● For OS X, go to Applications, then Utilities, and open Terminal. b. Type ping followed by the IP address for your printer. c. If the window displays round-trip times, the network is working. 2. If the ping command failed, verify that the network hubs are on, and then verify that the network settings, the printer, and the computer are all configured for the same network (also known as subnet). 3.
Solve wireless network problems ● Introduction ● Wireless connectivity checklist ● The printer does not print after the wireless configuration completes ● The printer does not print, and the computer has a third-party firewall installed ● The wireless connection does not work after moving the wireless router or printer ● Cannot connect more computers to the wireless printer ● The wireless printer loses communication when connected to a VPN ● The network does not appear in the wireless network
● Verify that the printer is located away from electronic devices that might interfere with the wireless signal. Many devices can interfere with the wireless signal including motors, cordless phones, security system cameras, other wireless networks, and some Bluetooth devices. ● Verify that the print driver is installed on the computer. ● Verify that you have selected the correct printer port. ● Verify that the computer and printer connect to the same wireless network.
5. Make sure that the wireless network is working correctly. 6. Make sure that your computer is working correctly. If necessary, restart the computer. The wireless printer loses communication when connected to a VPN ● Typically, you cannot connect to a VPN and other networks at the same time. The network does not appear in the wireless networks list ● Make sure the wireless router is turned on and has power. ● The network might be hidden. However, you can still connect to a hidden network.
● Keep the wireless devices away from large metal objects, such as filing cabinets, and other electromagnetic devices, such as microwaves and cordless telephones. These objects can disrupt radio signals. ● Keep the wireless devices away from large masonry structures and other building structures. These objects can absorb radio waves and lower signal strength. ● Position the wireless router in a central location in line of sight with the wireless printers on the network.
Solve fax problems Introduction Use the fax troubleshooting information to help resolve issues. ● Fax troubleshooting checklist ● Solve general fax problems Fax troubleshooting checklist ● Several possible fixes are available. After each recommended action, retry faxing to see if the problem is resolved. ● For best results during fax problem solving, make sure the line from the printer is connected directly to the wall phone port. Disconnect all other devices that are connected to the printer. 1.
NOTE: To print a configuration page to verify the installed firmware version before or after the update process, click Print Config. g. 4. Follow the on-screen instructions to complete the installation, and then click the Exit button to close the utility. Verify that the fax was set up when the printer software was installed. From the computer, in the HP program folder, run the Fax Setup Utility. 5. Verify that the telephone service supports analog fax.
a. Open the Setup Menu menu. b. Open the Fax Setup menu. c. Open the Advanced Setup menu. d. Open the Fax Speed menu. e. Select the correct setting. ● Divide large fax jobs into smaller sections, and then fax them individually. ● Change the fax settings on the control panel to a lower resolution. a. Open the Setup Menu menu. b. Open the Fax Setup menu. c. Open the Advanced Setup menu. d. Open the Fax Resolution menu. e. Select the correct setting.
Fax cuts off or prints on two pages ● Set the Default Paper Size setting. Faxes print on a single size of paper based on the Default Paper Size settings. a. Open the Setup Menu menu. b. Open the System Setup menu. c. Open the Paper Setup menu. d. Open the Default Paper Size menu. e. Select the correct setting. ● Set the paper type and size for the tray used for faxes. ● Turn on the Fit to Page setting to print longer length faxes on letter or A4 size paper. a. Open the Setup Menu menu. b.
Index A accessories ordering 26 part numbers 26 acoustic specifications 11 AirPrint 42 Android devices printing from 43 applications downloading 80 Apps menu 80 B bins, output locating 2 browser requirements HP Embedded Web Server 82 C calibrate colors 122 cartridge replacing 28 checklist fax troubleshooting 147 wireless connectivity 143 cleaning glass 132, 137 paper path 118 color options changing, Windows 122 color theme changing, Windows 122 colors calibrate 122 control panel help 95 locating 2 ENWW c
H help, control panel 95 HP Customer Care 94 HP Device Toolbox, using 82 HP Easy Scan Software (OS X) 53 HP Embedded Web Server (EWS) features 82 HP ePrint 41 HP ePrint software 42 HP EWS, using 82 HP Scan software (Windows) 52 HP Web Jetadmin 90 HP Web Services applications 80 enabling 80 I image quality check toner-cartridge status 118 image quality issues examples and solutions 124 interface ports locating 3 Internet Explorer, versions supported HP Embedded Web Server 82 J jams document feeder 103 duplex
printing from USB flash drives 44 printing on both sides settings (Windows) 34 Priority input tray loading envelopes 21 loading labels 23 product and serial number label locating 3 R rear door jams 110 replacement parts part numbers 27 replacing toner cartridges 28 restoring factory-set defaults staple cartridges part numbers 27 supplies low threshold settings 97 ordering 26 part numbers 26, 27 replacing toner cartridges 28 using when low 97 support online 94 system requirements HP Embedded Web Server 82 m
154 Index ENWW
