HP Notebook PC (AMD) HP 255 G4 Notebook PC Maintenance and Service Guide
© Copyright 2015 HP Development Company, L.P. AMD is a trademark of Advanced Micro Devices, Inc. Bluetooth is a trademark owned by its proprietor and used by HP Inc. under license. Intel, Celeron, Centrino, and Pentium are trademarks of Intel Corporation in the U.S. and other countries. Microsoft and Windows are U.S. registered trademarks of the Microsoft group of companies. The information contained herein is subject to change without notice.
Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as pillows or rugs or clothing, during operation.
iv Safety warning notice
Table of contents 1 Product description ....................................................................................................................................... 1 2 External component identification .................................................................................................................. 5 Display ....................................................................................................................................................................
Removal and replacement procedures for Authorized Service Provider parts ................................................... 33 Component replacement procedures .................................................................................................................. 33 Display subcomponents (bezel, webcam, panel) ............................................................................. 33 Bottom cover ............................................................................................
Creating recovery media to recover the original system .................................................................. 77 What you need to know .................................................................................................. 77 Creating the recovery media ........................................................................ 78 Creating system restore points .........................................................................................................
Changing the computer boot order ................................................................................ 93 Removing the HP Recovery partition (select products only) ......................................... 93 13 Using HP PC Hardware Diagnostics (UEFI) ..................................................................................................... 95 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device ....................................................................
1 Product description Category Description Product name HP Notebook PC HP 255 G4 Notebook PC Processors AMD Dual-Core E-Series Processor E1-6015 (1.4-GHz, 1-MB L2 cache, 1333-MHz, dual, 15W) AMD Quad-Core A-Series Accelerated Processor A6-6310 (1.8-GHz, SC turbo up to 2.4 GHz, 2-MB L2 cache, 1600-MHz, quad, 15W) AMD Quad-Core A-Series Processor A6-5200 (2.0-GHz, 2-MB L2 cache, 1600-MHz, quad, 25W) A4-5000 (1.
Category Hard drives Description ● 4096-MB total system memory (4096×1) or (2048×2) ● 2048-MB total system memory (2048×1) Supports 6.35-cm (2.5-in) SATA hard drives in 9.5-mm (.37-in) and 7.0-mm (.28-in) thicknesses Supports the following hard drives: Optical drive ● 2-TB, 5400-rpm, 9.5-mm ● 1-TB, 5400-rpm, 9.5-mm ● 1-TB, 5400-rpm + 8 GB NAND hybrid, 9.5-mm ● 750-GB, 5400-rpm, 9.5-mm ● 500-GB, 5400-rpm, 9.5-mm or 7.0-mm ● 320-GB, 7200-rpm, 9.5-mm or 7.0-mm Fixed, serial ATA, 9.
Category Description USB 3.0 (1 port; left side) USB 2.0 (2 ports; 1 left side, 1 right side) AC Smart Pin adapter plug Headphone/line in jack Microphone input jack Keyboard/pointing devices Full-size "island style" keyboard with numeric keypad TouchPad with multi-touch gestures, 2-finger scrolling, and pinch-zoom enabled Taps enabled by default Support Windows 8 Modern Trackpad Gestures Power requirements AC adapters: 65-W Smart nPFC, 3 pin, RC 4.
4 Chapter 1 Product description
2 External component identification Display Component Description (1) Turns off the display and initiates Sleep if the display is closed while the power is on. Internal display switch NOTE: The internal display switch is not visible from the outside of the computer. (2) WLAN antenna* Send and receive wireless signals to communicate with wireless local area networks (WLANs). (3) Webcam light On: The webcam is in use. (4) Webcam Records video and captures photographs.
Component Description To access this document in Windows 7: Select Start > HP Support Assistant > Next > My computer > User Guides. To access this document in Windows 8.1: From the Start screen, type support, and then select the HP Support Assistant app. ‒ or – From the Windows desktop, click the question mark icon in the notification area, at the far right of the taskbar. To access this document in Windows 10: Select Start, select All apps, select HP Help and Support, and then select HP Documentation.
Right side Component (1) Description Power light ● On: The computer is on. ● Blinking: The computer is in the Sleep state, a powersaving state. The computer shuts off power to the display and other components. ● Off: The computer is off or in Hibernation. Hibernation is a power-saving state that uses the least amount of power. Blinking white: The hard drive is being accessed.
Left side Component Description (1) Power connector Connects an AC adapter. (2) AC adapter/battery light ● White: The AC adapter is connected and the battery is fully charged. ● Blinking white: The AC adapter is disconnected and the battery has reached a low battery level. ● Amber: The AC adapter is connected and the battery is charging. ● Off: The battery is not charging. (3) Vent Enable airflow to cool internal components.
Component Description WARNING! To reduce the risk of personal injury, adjust the volume before putting on headphones, earbuds, or a headset. For additional safety information, refer to the Regulatory, Safety, and Environmental Notices. To access this document: Windows 8.1: From the Start screen, type support, and then select the HP Support Assistant app. ‒ or – From the Windows desktop, click the question mark icon in the notification area, at the far right of the taskbar.
Component Description (1) TouchPad zone Reads your finger gestures to move the pointer or activate items on the screen. (2) Left TouchPad button Functions like the left button on an external mouse. (3) Right TouchPad button Functions like the right button on an external mouse. Lights Component 10 Description (1) Caps lock light On: Caps lock is on, which switches the keys to all capital letters. (2) Mute light ● Amber: Computer sound is off. ● Off: Computer sound is on.
Buttons Component (1) Description Power button ● When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep. ● When the computer is in the Sleep state, press the button briefly to exit Sleep. ● When the computer is in Hibernation, press the button briefly to exit Hibernation. CAUTION: Pressing and holding down the power button will result in the loss of unsaved information.
Component Description ▲ Type power in the taskbar search box, and then select Power and sleep settings. ‒ or – Right-click the Start button, and then select Power Options. Keys Component Description (1) esc key Displays system information when pressed in combination with the fn key. (2) fn key Executes frequently used system functions when pressed in combination with the esc key, or the spacebar. (3) Windows key Windows 7: Displays the Start menu. Windows 8.
Bottom Component Description (1) Battery lock Locks the battery in the battery bay. (2) Battery bay Holds the battery. (3) Battery release latch Releases the battery. (4) Speakers (2) Produce sound.
Labels The labels affixed to the computer provide information you may need when you troubleshoot system problems or travel internationally with the computer. ● Service label—Provides important information to identify your computer. When contacting support, you will probably be asked for the serial number, and possibly for the product number or the model number. Locate these numbers before you contact support. Your service label will resemble one of the examples shown below.
Component ● (4) Warranty period (5) Model number (select models only) Microsoft® Certificate of Authenticity label (select models only prior to Windows 8)—Contains the Windows Product Key. You may need the Product Key to update or troubleshoot the operating system. HP platforms with Windows 8 or Windows 8.x preinstalled do not have the physical label. Instead a Digital Product Key is electronically installed.
16 Chapter 2 External component identification
3 Illustrated parts catalog Computer major components NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions.
Item Component (1) Display assembly (39.6-cm [15.6-in]) NOTE: (2) Spare part number For display assembly spare part information, see Display assembly subcomponents on page 23. Top cover/keyboard NOTE: For a list of country codes for the top cover/keyboard, see the table that follows this section.
Item Component Spare part number ● AMD A6-6310 processor 813967-001, -501, -601 ● AMD A6-5200 processor 827705-001, -601 ● AMD A4-5000 processor 823937-001, -501, -601 ● AMD E1-6015 processor 813966-001, -501, -601 UMA graphics memory, touch screen models: ● AMD A8-7410 processor 813970-001, -501, -601 ● AMD A6-6310 processor 813968-001, -501, -601 ● AMD A6-5200 processor 827706-001, -601 For use in HP 255 G4 models: UMA graphics memory ● AMD A8-7410 processor 814612-001, -501, -60
Item Component Spare part number NOTE: The hard drive brackets and connector are available using spare part number 813949-001 or 829319-001 for 1 TB drives. The hard drive cable is available using spare part number 830311-001. For use only in HP Notebook models: ● 1-TB, 5400-rpm, hybrid 8 GB SSD 731999-005 For use in all models: ● 1-TB, 5400-rpm, 2.5-inch 778192-005 ● 750 GB, 5400 rpm hard drive, 2.
For use in country or region Spare part number For use in country or region Spare part number For use in country or region Spare part number Bulgaria -261 Japan -291 Spain -071 Canada -DB1 Latin America -161 Switzerland -BG1 Czech Republic and Slovakia -FL1 The Netherlands -B31 Taiwan -AB1 Denmark, Finland, and Norway -DH1 Portugal -131 Thailand -281 France -051 Romania -271 Turkey -141 Germany -041 Russia -251 United Kingdom -031 Greece -151 Saudi Arabia -171 U
Miscellaneous parts Component Spare part number HP Smart AC adapter: 65-W non-PFC EM (for use in the People’s Republic of China and India only) 714657-001 65-W, non-PFC, 4.5 mm 710412-001 45-W non-PFC, non-slim (for use in all countries and regions except for the People’s Republic of China and India) 741727-001 Power cord (3-pin, black, 1.
Display assembly subcomponents Item Component (1) Display bezel (includes Mylar screw covers) (2) Spare part number For use in HP Notebook models 813941-001 For use in HP 255 G4 Notebook models 814615-001 Raw display panel (39.6-cm [15.
Item Component (6) Display cable (includes display panel cable and webcam/microphone cable) (7) Spare part number Non-touch screen 813943-001 Touch screen 813944-001 Display enclosure: For use in HP Notebook models without a touch screen: ● Black models 813925-001 ● Turbo silver models 813930-001 ● Red models 813929-001 ● White silver models 813926-001 ● Blue models 813927-001 ● Purple models 813928-001 ● Rose models 831917-001 For use in HP Notebook models with a touch screen
4 Removal and replacement procedures preliminary requirements Tools required You will need the following tools to complete the removal and replacement procedures: ● Flat-bladed screwdriver ● Magnetic screwdriver ● Phillips P0 and P1 screwdrivers Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.
Drive handling CAUTION: Drives are fragile components that must be handled with care. To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions: Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Before handling a drive, be sure that you are discharged of static electricity.
Typical electrostatic voltage levels Relative humidity Event 10% 40% 55% Walking across carpet 35,000 V 15,000 V 7,500 V Walking across vinyl floor 12,000 V 5,000 V 3,000 V Motions of bench worker 6,000 V 800 V 400 V Removing DIPS from plastic tube 2,000 V 700 V 400 V Removing DIPS from vinyl tray 11,500 V 4,000 V 2,000 V Removing DIPS from Styrofoam 14,500 V 5,000 V 3,500 V Removing bubble pack from PCB 26,500 V 20,000 V 7,000 V Packing PCBs in foam-lined box 21,000 V 11,0
Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. ● When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times. On grounded mats with banana-plug connectors, use alligator clips to connect a wrist strap.
5 Removal and replacement procedures for Customer Self-Repair parts CAUTION: The Customer Self-Repair program is not available in all locations. Installing a part not supported by the Customer Self-Repair program may void your warranty. Check your warranty to determine if Customer Self-Repair is supported in your location. NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.
Battery Description Spare part number 4-cell, 41-Whr, 2.8-Ah Li-ion battery 807957-001 3-cell, 31-Whr, 2.8-Ah Li-ion battery 807956-001 Before disassembling the computer, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3.
Optical drive NOTE: Optical drive spare part kits include bracket and bezel. Description Spare part number DVD+/-RW Double-Layer SuperMulti Drive for use in HP Notebook models (includes bracket and bezel) 813952-001 DVD+/-RW Double-Layer SuperMulti Drive for use in HP 255 G4 Notebook models (includes bracket and bezel) 814617-001 Before removing the optical drive, follow these steps: 1. Shut down the computer.
32 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts
6 Removal and replacement procedures for Authorized Service Provider parts CAUTION: Components described in this chapter should only be accessed by an authorized service provider. Accessing these parts can damage the computer or void the warranty. NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions.
Before removing display subcomponents while the display assembly is still attached to the computer, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. 4.
c. 5. Lift to disengage the adhesive that secures the webcam/microphone module to the display, and then remove the module (2). To remove the display panel: a. Remove the four Phillips PM2.0×2.4 screws (1) that secure the display panel to the enclosure. b. Rotate the display panel onto the keyboard (2) to gain access to the display cable connection on the back of the panel. c.
d. Remove the display panel from the computer (3). Reverse this procedure to reassemble and install the display bezel, webcam/microphone module, and display panel.
Bottom cover Description Spare part number Bottom cover For use in HP Notebook models: ● With an optical drive 813937-001 ● Without an optical drive 813939-001 For use in HP 255 G4 Notebook models: ● With an optical drive 814614-001 ● Without an optical drive 816606-001 Before removing the bottom cover, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2.
4. Start prying at the front of the computer and work around to the back to separate the bottom cover from computer (1). 5. Remove the bottom cover (2). Reverse this procedure to install the bottom cover. Optical drive board Description Spare part number Optical drive board (includes cable) 813956-001 Before removing the optical drive board, follow these steps: 1. Shut down the computer.
3. Remove the board and cable from the computer (3). Reverse this procedure to install the optical drive board and cable.
Hard drive NOTE: The hard drive spare part kit does not include the hard drive bracket. Description Spare part number For use only in HP Notebook models: 1-TB, 5400-rpm, hybrid 8 GB SSD 731999-005 For use in all models: 1-TB, 5400-rpm, 2.5-in 778192-005 750 GB, 5400 rpm, 2.
3. Lift the hard drive assembly from the computer (3). 4. To disassemble the hard drive, pull the connector away from the drive to remove it (1). 5. To remove the hard drive brackets, remove the two Phillips PM3.0×3.0 screws (2) that secure each bracket to the hard drive. 6. Remove the hard drive brackets from the hard drive (3). Reverse this procedure to reassemble and install the hard drive.
WLAN module Description Spare part number Realtek RTL8723BE 802.11b/g/n 1x1 Wi-Fi + BT4.0 Combo Adapter 792610-005 Realtek RTL8188EE 802.11b/g/n 1x1 Wi-Fi Adapter 792609-005 Broadcom BCM43142 802.11 b/g/n 1x1 Wi-Fi + BT4.0 M.2 Combo Adapter 792608-005 CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region.
3. Remove the WLAN module by pulling the module away from the slot at an angle (3). NOTE: If the WLAN antennas are not connected to the terminals on the WLAN module, the protective sleeves must be installed on the antenna connectors, as shown in the following illustration. Reverse this procedure to install the WLAN module.
Memory module Description Spare part number 8-GB (PC3L, 12800, 1600-MHz) 693374-005 4-GB (PC3L, 12800, 1600-MHz) 691740-005 2-GB (PC3L, 12800, 1600-MHz) 691739-005 Before removing a memory module, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3.
RTC battery Description Spare part number RTC battery 759981-001 Before removing the RTC battery, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. 4.
USB board Description Spare part number USB board (includes cable) 813953-001 Before removing the USB board, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3.
Speakers Description Spare part number Speakers (includes left and right speakers and cable) 813965-001 Before removing the speakers, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3.
2. Remove the cable from the routing path (2), and then lift up and remove the speakers from the computer (3). NOTE: The speakers are not secured with screws. Note the rubber gaskets (4) that help secure the speakers to the computer. When installing the speakers, make sure the gaskets are installed correctly. Reverse this procedure to install the speakers.
Heat sink assembly NOTE: The heat sink assembly spare part kit includes replacement thermal materials. Description Spare part number Heat sink for use in models with discrete graphics memory 813948-001 Heat sink for use in models with UMA 813947-001 NOTE: To properly ventilate the computer, allow at least 7.6 cm (3.0 in) of clearance on the left side of the computer. The computer uses an electric fan for ventilation.
3. Remove the heat sink assembly from the system board. NOTE: Heat sink appearance may vary. Discrete graphics: UMA graphics: ● 50 Discrete graphics: Thermal paste is used on the processor and associated heat sink area (1)(2), as well as the graphics chip and associated heat sink area (3)(4).
● UMA graphics: Thermal paste is used on the heat sink (1) and the processor (2). Reverse this procedure to reassemble and install the heat sink assembly.
Fan Description Spare part number Fan 813946-001 NOTE: To properly ventilate the computer, allow at least 7.6 cm (3.0 in) of clearance on the left side of the computer. The computer uses an electric fan for ventilation. The fan is controlled by a temperature sensor and is designed to turn on automatically when high temperature conditions exist.
3. Remove the fan from the computer (3). Reverse this procedure to install the fan.
TouchPad button board Description Spare part number TouchPad button board (includes bracket and cables) 813954-001 Before removing the TouchPad button board, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3.
System board NOTE: The system board spare part kit includes replacement thermal materials. Description Spare part number System board (includes replacement thermal materials): All system boards use the following part numbers: xxxxxx-001: Windows 7 or non-Windows operating systems xxxxxx-501: Windows 8.1 Standard operating system xxxxxx-601: Windows 8.
Before removing the system board, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 30). 5.
2. Remove the six Phillips PM2.5×2.5 screws (1) that secure the system board to the computer. 3. Lift the side of the system board (2), and then pull the board away from the computer (3). Reverse this procedure to install the system board.
Display assembly This section describes removing the display assembly and disassembling display subcomponents. If you only need to remove the display bezel, webcam/microphone module, or display panel, you do not need to remove the entire display assembly from the computer. See Display subcomponents (bezel, webcam, panel) on page 33 for more information about removing the display subcomponents that do not require that you remove the entire display assembly from the computer.
Description Spare part number For use in HP Notebook models 813972-001 For use in HP 255 G4 Notebook models 814613-001 Before removing the display assembly, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3.
4. Use the following image to determine proper cable routing around the hinge. (1): Display cable routing path (2): Webcam cable routing path (3): Antenna cable routing path If it is necessary to replace any of the display assembly subcomponents: 1. To remove the display bezel: a. 60 Flex the inside of the top edge (1), the left and right edges (2), and the bottom edge (3) of the display bezel until the bezel disengages from the display enclosure.
b. Remove the display bezel (4). NOTE: In this procedure, the display will NOT be connected to the computer, as shown in the following image. 2. To remove the webcam/microphone module: a. Position the display assembly with the top edge toward you. b. Disconnect the cable (1) from the module.
c. 3. Remove the webcam/microphone module (2). (The module is attached to the display enclosure with double-sided tape.) To remove the display panel: a. Remove the four Phillips PM2.0×2.4 screws (1) that secure the display panel to the enclosure. b. Rotate the display panel out of the enclosure (2) to gain access to the display cable connection on the back of the panel. NOTE: In this procedure, the display will NOT be connected to the computer, as shown in the following image.
c. On the back of the display panel, release the adhesive strip (1) that secures the display panel cable to the display panel, and then disconnect the cable (2). d. Remove the display panel from the computer (3). NOTE: In this procedure, the display will NOT be connected to the computer, as shown in the following image. 4. To remove the display hinges: a. Remove the eight Phillips PM2.5×3.5 screws (1) (four per hinge) that secure the hinges to the display enclosure.
b. 5. 64 Remove the display hinges (2). To remove the wireless antenna cables and transceivers, release the wireless antenna cables from the clips built into the display enclosure (1), and then remove the cables (2).
6. To remove the display/webcam cable, remove the cable from the clips built into the display enclosure (1), and then remove the cable from the display enclosure (2). 7. If replacing the display enclosure, be sure that the subcomponents (including the webcam/microphone module, the antenna receivers, and all associated cables and hardware) are transferred to the new enclosure. Reverse this procedure to reassemble and install the display assembly.
Power connector cable Description Spare part number Power connector cable 813945-001 Before removing the power connector cable, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3.
Power button board Description Spare part number Power button board (includes cable) 813955-001 Before removing the power button board, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3.
68 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
7 Using Setup Utility (BIOS) in Windows 7 Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Setup Utility (BIOS) includes settings for the types of devices installed, the startup sequence of the computer, and the amount of system and extended memory.
1. Select Start, type hp support assistant, and then select the HP Support Assistant program. 2. Follow the on-screen instructions to identify your computer and access the BIOS update you want to download. 3. At the download area, follow these steps: a. Identify the BIOS update that is later than the BIOS version currently installed on your computer. Make a note of the date, name, or other identifier.
8 Using Setup Utility (BIOS) in Windows 8.1 Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Setup Utility (BIOS) includes settings for the types of devices installed, the startup sequence of the computer, and the amount of system and extended memory. Starting Setup Utility (BIOS) CAUTION: Use extreme care when making changes in Setup Utility (BIOS).
1. From the Start screen, type support, and then select the HP Support Assistant app. ‒ or – From the Windows desktop, click the question mark icon in the notification area, at the far right of the taskbar. 2. Click Updates and tune-ups, and then click Check for HP updates now. 3. Follow the on-screen instructions. 4. At the download area, follow these steps: a. Identify the most recent BIOS update and compare it to the BIOS version currently installed on your computer.
9 Using Setup Utility (BIOS) in Windows 10 Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Setup Utility (BIOS) includes settings for the types of devices installed, the startup sequence of the computer, and the amount of system and extended memory.
Click the question mark icon in the taskbar. 2. Select My PC, and then select Specifications. – or – ▲ Use Setup Utility (BIOS). To use Setup Utility (BIOS): 1. Start Setup Utility (BIOS) (see Starting Setup Utility (BIOS) on page 73). 2. Select Main, select System Information, and then make note of the BIOS version. 3. Select Exit, select No, and then follow the on-screen instructions. To check for later BIOS versions, see Downloading a BIOS update on page 74.
4. Double-click the file that has an .exe extension (for example, filename.exe). The BIOS installation begins. 5. Complete the installation by following the on-screen instructions. NOTE: After a message on the screen reports a successful installation, you can delete the downloaded file from your hard drive.
76 Chapter 9 Using Setup Utility (BIOS) in Windows 10
10 Backing up, restoring, and recovering in Windows 7 Your computer includes tools provided by the operating system and HP to help you safeguard your information and retrieve it if ever needed. Creating backups 1. Use HP Recovery Manager to create recovery media immediately after you set up the working computer. 2. As you add hardware and software programs, create system restore points. 3.
Creating the recovery media 1. Select Start and type recovery in the search field. Select HP Recovery Manager from the list. Allow the action to continue, if prompted. 2. Click Recovery Media Creation. 3. Follow the on-screen instructions to continue. To recover, see Recovering the original system using HP Recovery Manager on page 80. Creating system restore points A system restore point is a snapshot of certain hard drive contents saved by Windows System Restore at a specific time.
Tips for a successful backup ● Number backup discs before inserting them into the optical drive. ● Store personal files in the Documents, Music, Pictures, and Videos libraries, and back up these folders periodically. ● Save customized settings in a window, toolbar, or menu bar by taking a screen shot of your settings. The screen shot can be a time-saver if you have to re-enter your preferences. To create a screen shot: 1. Display the screen you want to save. 2.
Restore and recovery Restoring to a previous system restore point Sometimes installing a software program causes your computer or Windows to behave unpredictably. Usually uninstalling the software fixes the problems. If uninstalling does not fix the problems, you can restore the computer to a previous system restore point (created at an earlier date and time). To restore to a previous system restore point, when the computer was running correctly: 1.
● If the recovery media do not work, you can obtain recovery discs for your system from the HP website. ● The Minimized Image Recovery option is recommended for advanced users only. All hardware-related drivers and software are re-installed, but other software applications are not. Do not interrupt the process until it is complete, otherwise the recovery will fail.
82 1. Insert the flash drive into a USB port. 2. Restart the computer. 3. Press esc while the computer is restarting, and then press f9 for boot options. 4. Select the flash drive from the boot options window.
11 Backing up, restoring, and recovering in Windows 8.1 This chapter provides information about the following processes. The information in the chapter is standard procedure for most models. ● Creating recovery media and backups ● Restoring and recovering your system For additional information, refer to the HP Support Assistant. ▲ From the Start screen, type support, and then select the HP Support Assistant app.
● Only one set of recovery media can be created. Handle these recovery tools carefully, and keep them in a safe place. ● HP Recovery Manager examines the computer and determines the required storage capacity for the media that will be required. ● To create recovery discs, your computer must have an optical drive with DVD writer capability, and you must use only high-quality blank DVD-R, DVD+R, DVD-R DL, or DVD+R DL discs.
▲ From the Start screen, type support, and then select the HP Support Assistant app. - or From the Windows desktop, click the question mark icon in the notification area, at the far right of the taskbar. ● If you need to correct a problem with a preinstalled application or driver, use the Drivers and Applications Reinstall option of HP Recovery Manager to reinstall the individual application or driver.
website. Go to http://www.hp.com/support, select your country or region, and follow the on-screen instructions. IMPORTANT: HP Recovery Manager does not automatically provide backups of your personal data. Before beginning recovery, back up any personal data you want to retain. Using HP Recovery media, you can choose from one of the following recovery options: NOTE: Only the options available for your computer display when you start the recovery process.
To change the boot order: 1. Insert the HP Recovery media. 2. Start Computer Setup: ▲ Turn on or restart the computer, quickly press esc, and then press f9 for boot options. 3. Select the optical drive or USB flash drive from which you want to boot. 4. Follow the on-screen instructions. Removing the HP Recovery partition (select models only) HP Recovery Manager software allows you to remove the HP Recovery partition to free up hard drive space.
88 Chapter 11 Backing up, restoring, and recovering in Windows 8.
12 Backing up, restoring, and recovering in Windows 10 This chapter provides information about the following processes. The information in the chapter is standard procedure for most products. ● Creating recovery media and backups ● Restoring and recovering your system For additional information, refer to the HP support assistant app. ▲ Type support in the taskbar search box, and then select the HP Support Assistant app. ‒ or – Click the question mark icon in the taskbar.
You can use Windows tools to create system restore points and create backups of personal information, see Using Windows tools on page 90. ● If your computer does list the Recovery partition and the Windows partition, you can use HP Recovery Manager to create recovery media after you successfully set up the computer. HP Recovery media can be used to perform system recovery if the hard drive becomes corrupted.
Restore and recovery There are several options for recovering your system. Choose the method that best matches your situation and level of expertise: IMPORTANT: ● Windows offers several options for restoring from backup, refreshing the computer, and resetting the computer to its original state. For more information see the Get started app. ▲ ● Not all methods are available on all products. Select the Start button, and then select the Get started app.
website. Go to http://www.hp.com/support, select your country or region, and follow the on-screen instructions. IMPORTANT: HP Recovery Manager does not automatically provide backups of your personal data. Before beginning recovery, back up any personal data you want to retain. Using HP Recovery media, you can choose from one of the following recovery options: NOTE: Only the options available for your computer display when you start the recovery process.
Changing the computer boot order If your computer does not restart in HP Recovery Manager, you can change the computer boot order, which is the order of devices listed in BIOS where the computer looks for startup information. You can change the selection to an optical drive or a USB flash drive. To change the boot order: IMPORTANT: For a tablet with a detachable keyboard, connect the keyboard to the keyboard dock before beginning these steps. 1. Insert the HP Recovery media. 2.
94 Chapter 12 Backing up, restoring, and recovering in Windows 10
13 Using HP PC Hardware Diagnostics (UEFI) HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs outside the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other software components. To start HP PC Hardware Diagnostics (UEFI): 1. Start Setup Utility: ▲ 2.
96 Chapter 13 Using HP PC Hardware Diagnostics (UEFI)
14 Specifications Computer specifications Metric U.S. Depth 254.6 mm 10.02 in Width 384.3 mm 15.13 in Height 24.3 mm 0.96 in 1994 g 4.40 lb 2040 g 4.50 lb Dimensions (touch models) Weight 3 cell battery 4 cell battery Input power Operating voltage and current 19.5 V dc @ 3.33 A – 65 W 19.5 V dc @ 2.
39.6-cm (15.6-in) display specifications Metric U.S. Active diagonal size 39.6-cm 15.6-in Resolution 1366x768 (HD) Surface treatment BrightView Brightness 200 nits (touch) 220 nits (non-touch) Viewing angle SVA Backlight WLED Graphics adapter eDP Thickness 3.2 mm (touch) 3.8 mm (non-touch) Hard drive specifications, hybrid drives 1000-GB*, 8 GB NAND hybrid SSD Dimensions Height 5 mm Length 100.2 mm Width 69.9 mm Weight 70.0 g Form Factor 2.
Hard drive specifications 1-TB* 750-GB* 500-GB* Height 9.5 mm 9.5 mm 7.0 mm or 9.5 mm Length 100.4 mm 100.4 mm 100.6 mm Width 69.9 mm 69.9 mm 70.1 mm Weight 107.0 g 115.0 g 92.0 g Interface type SATA SATA SATA Synchronous (maximum) 300 MB/sec 300 MB/sec 300 MB/sec Security ATA security ATA security ATA security Single track 2.0 ms 1.
DVD±RW SuperMulti DL Drive specifications Applicable disc Center hole diameter Read: Write: CD-DA, CD+(E)G, CD-MIDI, CD-TEXT, CD-ROM, CDROM XA, MIXED MODE CD, CD-I, CD-I Bridge (PhotoCD, Video CD), Multisession CD (Photo-CD, CDEXTRA, Portfolio, CD-R, CD-RW), CD-R, CD-RW, DVD-ROM (DVD-5, DVD-9, DVD-10, DVD-18), DVDR, DVD-RW, DVD+R, DVD+RW, DVD-RAM CD-R and CD-RW DVD+R, DVD+RW, DVD-R, DVD-RW, DVD-RAM 1.5 cm (0.59 in) Disc diameter Standard disc 12 cm (4.72 in) Mini disc 8 cm (3.
15 Statement of Volatility The purpose of this document is to provide general information regarding non-volatile memory in industrystandards based HP Business Notebook PC systems and provide general instructions for restoring nonvolatile memory that can contain personal data after the system has been powered off and the hard drive has been removed. HP Business Notebook PC products that use Intel®-based or AMD®-based system boards contain volatile DDR memory.
then AMT Options. Then select Unconfigure AMT on next boot. Select Save then Yes. Select the File menu, and then select Save Changes and Exit. Reboot the system and confirm that you want to unconfigure AMT. 2. j. If the optional Intel® Anti-Theft Technology (AT) was activated, contact the provider to deactivate it. k. If the optional Absolute® Software Computrace® management and tracking service was activated on the notebook PC, contact the provider to deactivate it. l.
Non-volatile memory usage Non Volatile Memory Type Amount (Size) Does this memory store customer data? Does this memory retain data when power is removed? What is the purpose of this memory? How is data input into this memory? How is this memory write protected? Real Time Clock (RTC) battery backed-up CMOS configuration memory (CMOS) 256 Bytes No Yes Stores system date and time and limited keyboard controller data. Using the F10 Setup utility or changing the Microsoft® Windows® date & time.
contents can populated by a remote management console or local applications registered by an administrator to have access to the space. Intel can be applied using this utility. Bluetooth flash 2Mbit No Yes Stores Bluetooth configuration and firmware. Programmed at the factory. Tools for writing data to this memory are not publicly available but can be obtained from the silicon vendor.
Questions and answers 1. 2. How can the BIOS settings be restored (returned to factory settings)? a. Turn on or restart the computer and press F10 when prompted near the bottom of the display. b. Select File, then select Restore defaults. c. Follow the on-screen instructions. d. Select File, save changes and exit, then press Enter.
106 Chapter 15 Statement of Volatility
16 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts ac, or from 220 to 240 volts ac. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased. Power cord sets for use in other countries and regions must meet the requirements of the country or region where the computer is used.
Requirements for specific countries and regions Country/region Accredited agency Applicable note number Argentina IRAM 1 Australia SAA 1 Austria OVE 1 Belgium CEBEC 1 Brazil ABNT 1 Canada CSA 2 Chile IMQ 1 Denmark DEMKO 1 Finland FIMKO 1 France UTE 1 Germany VDE 1 India ISI 1 Israel SII 1 Italy IMQ 1 Japan JIS 3 The Netherlands KEMA 1 New Zealand SANZ 1 Norway NEMKO 1 The People's Republic of China CCC 4 Saudi Arabia SASO 7 Singapore PSB 1 So
Country/region Accredited agency Applicable note number 3. The appliance coupler, flexible cord, and wall plug must bear a “T” mark and registration number in accordance with the Japanese Dentori Law. The flexible cord must be Type VCTF, 3-conductor, 0.75mm2 or 1.25mm2 conductor size. The wall plug must be a two-pole grounding type with a Japanese Industrial Standard C8303 (7 A, 125 V ac) configuration. 4. The flexible cord must be Type RVV, 3-conductor, 0.75mm2 conductor size.
110 Chapter 16 Power cord set requirements
17 Recycling When a non-rechargeable or rechargeable battery has reached the end of its useful life, do not dispose of the battery in general household waste. Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/recycle.
112 Chapter 17 Recycling
Index A AC adapter/battery light 8 action keys identifying 12 antenna illustrated 23 antennas removing 64, 65 audio, product description 2 audio-out (headphone)/audio-in (microphone) jack, identifying 8 B backups 77, 83, 89 battery illustrated 20 removing 30 battery cover, identifying 13 battery lock, identifying 13 battery release latch 13 BIOS determining version 69, 71, 73 downloading an update 69, 71, 74 starting the Setup Utility 71, 73 updating 69, 71, 73 Bluetooth label 15 boot order changing 81, 86,
HP Recovery media creating 83, 89 recovery 86, 92 HP Recovery partition recovery 86, 92 removing 87, 93 I integrated numeric keypad, identifying 12 internal card product description 2 internal display switch, identifying 5 internal microphones, identifying 5 J jacks audio-out (headphone)/audio-in (microphone) 8 network 8 RJ-45 (network) 8 K keyboard illustrated 18 product description keys action 12 esc 12 fn 12 Windows 12 3 L labels Bluetooth 15 Microsoft Certificate of Authenticity 15 regulatory 15 seria
supported discs 84, 90 system 85, 91 USB flash drive 86, 92 using HP Recovery media 84, 90 recovery discs 77 recovery media 77 creating 83, 89 creating using HP Recovery Manager 84, 90 recovery partition removing 87, 93 recovery, system 80 regulatory information regulatory label 15 wireless certification labels 15 removal/replacement preliminaries 25 procedures 29, 33 restore points 78 restoring the original system creating recovery media 77 RJ-45 (network) jack, identifying 8 RJ-45 (network) status lights,
116 Index
