Operation Manual
Table Of Contents
- Get started
- Printer parts
- Set up tray and load media
- Connect your printer
- Manage cartridges
- Copy and scan using HP Smart
- Solve a problem
- HP EcoSolutions (HP and the Environment)
- Technical information
- Specifications
- Regulatory notices
- Regulatory model identification number
- FCC statement
- VCCI (Class B) compliance statement for users in Japan
- Notice to users in Japan about the power cord
- Power cord instructions
- Noise emission statement for Germany
- European Union Regulatory Notice
- Visual display workplaces statement for Germany
- Regulatory wireless statements
- Environmental product stewardship program
- Eco-Tips
- Paper
- Plastics
- European Union Commission Regulation 1275/2008
- Safety data sheets
- Chemical substances
- EPEAT
- SEPA Ecolabel User Information (China)
- Recycling program
- HP inkjet supplies recycling program
- Power consumption
- China Energy Label for Printer, Fax and Copier
- Disposal of waste equipment by users
- Waste disposal for Brazil
- The Table of Hazardous Substances/Elements and their Content (China)
- Restriction of hazardous substance (India)
- Restriction on hazardous substances statement (Turkey)
- Declaration of the Presence Condition of the Restricted Substances Marking (Taiwan)
- Index
Identify whether a cartridge has a problem
If a cartridge has a problem, you might get a cartridge problem message from the printer software or the HP
Smart app, or the Ink Door button lights up.
To identify whether a specic cartridge has a problem, open the ink door, and then check the ink cartridge
light. If it lights up or is blinking, the corresponded cartridge has an issue. For more information on cause and
solution, see Printer warning or error status.
Fix cartridge problems
If an error occurs after a cartridge is installed, or if a message indicates a cartridge problem, try removing the
cartridges, verifying the protective piece of plastic tape has been removed from each cartridge, and then
reinserting the cartridges. If this does not work, clean the cartridge contacts. If the problem is still not
resolved, replace the cartridges. For information about replacing cartridges, see Replace cartridges.
To clean cartridge contacts
CAUTION: The cleaning procedure should take only a few minutes. Make sure that the cartridges are
reinstalled in the printer as soon as possible. It is not recommended to leave the cartridges outside the printer
longer than 30 minutes. If cartridges are left unprotected outside the printer, their nozzles might dry out and
clog up.
1. Check that power is on.
2. Press the Ink Door button to open the ink door.
3. Wait until the carriage stops moving.
4. Remove the cartridge indicated in the error message.
68 Chapter 8 Solve a problem ENWW